CN111784274A - Method and system for realizing internet mediation arbitration - Google Patents
Method and system for realizing internet mediation arbitration Download PDFInfo
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- CN111784274A CN111784274A CN202010413224.0A CN202010413224A CN111784274A CN 111784274 A CN111784274 A CN 111784274A CN 202010413224 A CN202010413224 A CN 202010413224A CN 111784274 A CN111784274 A CN 111784274A
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
The invention discloses a method for realizing internet mediation arbitration, which comprises the following steps: obtaining a case information table according to an arbitration application table submitted by an applicant, and judging whether the case information table accords with the case setting or the pre-case mediation according to the arbitration application table; after the approval of the proposed case passes, carrying out court ranking according to the case information table to obtain a court ranking information table, sending the case information table to the applicant and a third person involved in the case, and receiving the answer and identification information table of the applicant; and informing the applicant and carrying out court trial arbitration by the applicant according to the court ranking information table. The invention also provides a system and a storage medium for realizing the internet mediation arbitration. The method for realizing internet mediation arbitration provides a brand-new informatization flow of case application, case examination and case settlement filing, can facilitate people to initiate labor personnel dispute arbitration, facilitates case processing of an arbitrator, improves the convenience of case management, and realizes electronization and paperless office.
Description
Technical Field
The invention relates to the technical field of computer networks, in particular to a method and a system for realizing internet mediation and arbitration.
Background
People have increasingly widespread interest in nice life, and increasingly demand for law treatment, fairness, justice and the like, and the change is reflected in the right claims of both lawsers, so that the people hope to obtain faster, more convenient and fairer right guarantee. The method has the advantages that the work of 'internet + mediation arbitration' is promoted, the urgent need of new tasks of mediation and arbitration is met, the method is an important gripper for improving the public service level, enhancing the working efficiency of workers and improving the satisfaction degree of people working in the country, and the inevitable requirement for promoting the innovative development of the mediation and arbitration cause of the new era and continuing to be in the front of the country is met. The system has the advantages that the information construction is strengthened, the arbitration quality and effect are enhanced, the arbitration service capability is improved, and the management guidance of a basic arbitration mechanism is strengthened, so that the system plays an important role. However, the national arbitration informatization construction does not form a system from top to bottom, and has various patterns which are struggled with each other, but actually, the national arbitration informatization construction only remains shallow learning and simulation of the informatization construction of the people's court. Some areas develop informatization construction for many years, but are constructed in blocks, and all blocks are mutually divided and independent, so that a complete network ecosystem is not established. Conventional works such as case data collection, arrangement, interaction, quality evidence, court trial recording, document making, material filing and the like are still largely completed manually and are not connected with each other online. The method has a great relationship with the lack of planning, foresight and universality of arbitration informatization construction, has a certain relationship with the inclination of the current informatization technology to the fields of judicial law enforcement and administrative law enforcement, and does not specially research and develop the mediation arbitration service.
Disclosure of Invention
In order to overcome the defects of the prior art, one of the objectives of the present invention is to provide a method for implementing internet mediation arbitration, which can implement electronic and paperless arbitration case processing.
The invention also aims to provide a system for realizing internet mediation arbitration, which can realize electronic and paperless arbitration case processing.
The present invention is also directed to a computer-readable storage medium that enables electronic, paperless arbitration case processing.
One of the purposes of the invention is realized by adopting the following technical scheme:
a method of implementing internet mediation arbitration comprising the steps of:
case receiving: obtaining a case information table according to an arbitration application table submitted by an applicant, judging whether the case information table accords with the case setting or pre-case mediation according to the arbitration application table, and if so, executing a case setting step or executing pre-case mediation;
a step of setting up a plan: after the approval of the proposed case passes, carrying out court ranking according to the case information table to obtain a court ranking information table, sending the case information table to the applicant and a third person involved in the case, and receiving the answer and identification information table of the applicant;
examination and management steps: and according to the court arrangement information table, the applicant is informed and arbitrated with the court trial of the applicant, and according to the trial result, three types of judgment result information, mediation result information and withdrawal result information are output and approved to the auditor for approval so as to obtain the case trial result.
Further, in the reviewing step, the judgment result information comprises a first attachment and a second attachment, wherein the first attachment is used for receiving a book input by a bookkeeper, a judgment book written by an arbitrator; the mediation settlement information comprises mediation information received and registered by a bookkeeper, a mediation book written by an arbitrator and a second accessory; the auditor is a courtyard of an auditorium, a leader of a hospital or a system administrator.
Further, the following steps are included after the examining step:
an information sending step: sending the case trial results to the applicant, the applicant and a third person involved in the case;
filing: and storing the arbitration application table, the family ranking information table, the answer information table and the case examination result into the corresponding case information table, wherein the information can not be changed after the case information table is confirmed.
Further, the pre-execution-case mediation is specifically realized by the following steps:
and sending the arbitration application information to an assigned arbitrator to perform pre-case mediation and adjust a table before adding cases, wherein the arbitrator realizes the addition and query of data such as document remark records, evidence obtaining photos/videos, case conference records and the like through an external network API and a case management system.
Furthermore, in the court trial arbitration, corresponding case information is loaded according to a pre-created document template and a case information table, element type bookmarks in the document template are automatically input, and non-element type bookmarks are written by an arbitrator, a bookmarker and a document maker to obtain an arbitration document.
Furthermore, the non-element type bookmark can convert voice information into text information through a voice recognition technology so as to be input into a corresponding case information table; and the arbitration document can automatically complete error correction support document content checking, legal basis checking, spell checking, name analysis checking.
Further, the arbitration application form includes the following contents:
case supplementary information: administrative division, whether element type, whether casualty case, case program and case law are available;
natural people: the type, name, gender, ethnicity, year and month of birth, identity card address, delivery address, contact telephone, delivery receiving mode, mailbox address, document collector name, document collector address, document collector contact mode;
a business main body: principal type, name, identity of entity, legal representative name, registration address, organization code, physical address, contact number;
lawyer: the principal type, name, gender, ethnicity, year and month of birth, identity card number, authorization authority, contact telephone, job title, relation with principal, relation certificate attachment, principal attorney book attachment;
arbitration request: request type, time, content, involved amount, dispute facts and reasons, and dispute origin.
Further, the method also comprises the step of labeling: extracting preset data in the case information table, performing label distribution on the corresponding case, and storing the data after label distribution;
a report generation step: generating a statistical chart according to various data stored in a database; the statistical chart is one of a bar chart, a line chart, a crest chart and a sector chart.
Further, the applicant submits an arbitration application form to a case management system through a micro-arbitration applet; the applicant or the third person fills in the answer information table through the micro-arbitration small program, the applicant and the applicant perform online evidence exchange through the case and management system, and the evidence of the three parties can be mutually visible after the evidence exchange.
Further, the method further comprises a changing step after the planning step: and receiving a request for postponing or changing the court-leaving time submitted by a party through a special flow, and auditing by the case management system after the request is submitted, wherein the court-leaving information modified in the flow is re-opened when the auditing is passed.
Further, the scenario management system is in data communication with a plurality of third party interfaces; the scheme management system adopts http ssl communication security or encryption, data transmission rate and synchronous communication mechanism; when a mobile network is connected between a mobile terminal and a mobile terminal supporting platform, the case management system provides a DES64 bit data encryption system for users who commonly access the system.
Further, the case management system encrypts sensitive data through 3DES or MD5, wherein the sensitive data is one or more of a user password, a mobile phone number and a terminal IMEI.
Furthermore, the court trial arbitration commits the online court trial arbitration, and in the court trial arbitration division process, the court trial composite picture is sent to the corresponding applicant, the applicant and the third person to realize the online court trial; and when the court trial is finished, sending information to each user to remind each user of finishing the court trial.
The second purpose of the invention is realized by adopting the following technical scheme:
a system for implementing internet mediation arbitration, comprising the following modules:
a case receiving module: the system comprises a case information table, a case module and a case module, wherein the case information table is obtained according to an arbitration application table submitted by an applicant, whether the case information table accords with a case or pre-case mediation is judged according to the arbitration application table, and if the case information table accords with the case or the pre-case mediation, the case module is executed or the pre-case mediation is executed;
a case setting module: the system is used for ranking according to the case information table to obtain a ranking information table after approval of proposed proposals passes, sending the case information table to the applicant and a third person involved in the case, and receiving the answer and identification information table of the applicant;
an examination module: and the court trial system is used for notifying the applicant and the applicant to carry out court trial arbitration according to the court ranking information table, and outputting three types of judgment result information, mediation result information and withdrawal result information according to the trial result to be approved by an auditor to obtain a case trial result.
The third purpose of the invention is realized by adopting the following technical scheme:
a computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out a method of carrying out internet mediation arbitration as described in any one of the objects of the present invention.
Compared with the prior art, the invention has the beneficial effects that:
the method for realizing internet mediation arbitration provides a brand-new informatization flow of case application, case examination and case settlement filing, can facilitate people to initiate labor personnel dispute arbitration, facilitates case processing of an arbitrator, improves the convenience of case management, and realizes electronization and paperless office.
Drawings
FIG. 1 is a flowchart of a method for implementing arbitration in an Internet mediation according to a first embodiment;
FIG. 2 is a flowchart illustrating a method for implementing arbitration in Internet mediation according to a second embodiment;
FIG. 3 is a data flow chart of case application entry according to the first embodiment;
FIG. 4 is a display page diagram corresponding to the case application of the first embodiment;
FIG. 5 is a flowchart illustrating exemplary ranking according to an embodiment;
FIG. 6 is a display page diagram of a ranking management according to the first embodiment;
FIG. 7 is a flowchart illustrating an outcome review according to the first embodiment;
FIG. 8 is a flow chart of pre-assignment according to the first embodiment;
FIG. 9 is a diagram of a template editing page according to the first embodiment;
FIG. 10 is a diagram of an end-to-end document editing page according to the first embodiment;
FIG. 11 is a display diagram of a report display page according to the first embodiment;
FIG. 12 is a diagram of the logical architecture of the stage management system according to the first embodiment;
FIG. 13 is a display page view of a scenario system according to the first embodiment;
fig. 14 is a block diagram illustrating a system for implementing arbitration in internet mediation according to a second embodiment.
Detailed Description
The present invention will be further described with reference to the accompanying drawings and the detailed description, and it should be noted that any combination of the embodiments or technical features described below can be used to form a new embodiment without conflict.
Example one
As shown in fig. 1 and fig. 2, the present embodiment provides a method for implementing internet mediation arbitration, including the following steps:
s1: obtaining a case information table according to an arbitration application table submitted by an applicant, judging whether the case information table accords with the case setting or pre-case mediation according to the arbitration application table, and if so, executing the step S2 or executing the pre-case mediation; specifically, after a labor dispute occurs, a labor dispute party requests a labor dispute arbitration mechanism to complain, an arbitration application form needs to be filled, and a worker inputs corresponding information after checking; or the principal fills in an arbitration application form in the micro-arbitration small program by self, and submits the arbitration application form to the system on line for initial examination, and a specific application entry data flow chart is shown in figure 3; the page is shown in FIG. 4 when the application is made.
S2: after the approval of the proposed case passes, carrying out court ranking according to the case information table to obtain a court ranking information table, sending the case information table to the applicant and a third person involved in the case, and receiving the answer and identification information table of the applicant; submitting three types of proposals, pre-treatment, no acceptance and material supplement requirements to a court leader for examination and verification after receiving a case and initially examining, checking corresponding information by an approver, filling examination and approval opinions, and carrying out examination and approval; after approval of the proposed scheme is passed, the system automatically performs preliminary court arrangement, and then performs court arrangement modification, approval and auditing manually. Meanwhile, the applicant and the third person go to the labor dispute arbitration mechanism for resolution, and need to fill in the resolution form, and the staff inputs the corresponding information after checking, or fills in the electronic resolution form by the mini-arbitration small program, and submits the electronic resolution form to the system on line, and the staff exchanges the on-line evidence. As shown in fig. 5, it is a specific flow of ranking; as shown in fig. 6, it is a specific page diagram of ranking management.
S3: and according to the court arrangement information table, the applicant is informed and arbitrated with the court trial of the applicant, and according to the trial result, three types of judgment result information, mediation result information and withdrawal result information are output and approved to the auditor for approval so as to obtain the case trial result. After the court trial passes, entering an examination stage, and recording business handling data of the case examination process: firstly, court trial record input and accessory uploading; secondly, the pre-case condition is investigated and recorded and the accessory is uploaded. After all the court examinations are finished, the bookmarker respectively enters the notes, and the arbitrator writes and approves the books. If some parties are successfully mediated, the bookmarker registers the mediation record, and the arbitrator writes and presents mediation books. And checking corresponding information by the approver, filling in an approval opinion, and performing approval. A flow chart of the specific outcome audit is shown in figure 7,
more preferably, in step S3, the resolution result information includes a first attachment, a first type of book, a second attachment, and a third type of book; the mediation settlement information comprises mediation information received and registered by a bookkeeper, a mediation book written by an arbitrator and a second accessory; the auditor is a courtyard of an auditorium, a leader of a hospital or a system administrator. The first attachment is attachment information related to the applicant and the second attachment is attachment information related to the case.
More preferably, the method further includes the following steps after step S3:
s4: sending the case trial results to the applicant, the applicant and a third person involved in the case;
s5: and storing the arbitration application table, the family ranking information table, the answer information table and the case examination result into the corresponding case information table, wherein the information can not be changed after the case information table is confirmed. The system forms a whole case complete set of electronic files after the case is finished, and the files are filed by case handling personnel. The source of the case includes case settlement and no acceptance.
More preferably, the pre-execution-case mediation is specifically realized by the following steps:
and sending the arbitration application information to an assigned arbitrator to perform pre-case mediation and adjust a table before adding cases, wherein the arbitrator realizes the addition and query of data such as document remark records, evidence obtaining photos/videos, case conference records and the like through an external network API and a case management system. After the approval of the pre-case mediation is passed, the courtyard court officer assigns mediation personnel, the appointed personnel carry out the pre-case mediation and register mediation results, and the results are divided into three types of unsuccessful mediation, successful mediation and unsuccessful mediation: unsuccessful mediation may continue to register, successful mediation will go to pending approval, and unsuccessful mediation will go to pending approval. A flow diagram of a specific pre-case mediation assignment is shown in fig. 8.
More preferably, in the court trial arbitration, corresponding case information is loaded according to a pre-created document template and a case information table, element type bookmarks in the document template are automatically recorded, and non-element type bookmarks are written by an arbitrator, a bookmarker and a document maker to obtain an arbitration document. All documents required by the arbitration service can be made in the document-aided writing. The producer creates a document template in advance for the arbitrator, the bookmarker and the document producer to use, the element type bookmark in the template is automatically filled according to the case information, the non-element type bookmark is automatically written, the completed document is handed over to the printer to carry out electronic signature, and finally, the document is handed over to the sender to carry out delivery. The template editing page is shown in fig. 9, and the final document editing page is shown in fig. 10.
More preferably, the non-element bookmark can convert the voice information into the text information through the voice recognition technology to be input into the corresponding case information table; and the arbitration document can automatically complete error correction support document content checking, legal basis checking, spell checking, name analysis checking. The system can automatically typeset the current document according to the document style set by the background. Automatically performing character proofreading on the legal logic, writing standard, content omission, writing format and the like of the document, listing and displaying a proofreading result on the right side, and clicking to position to corresponding content; the document error correction system comprises a rule base, can automatically call and compare whether the reference of the rule is met, lists and displays the result of the comparison on the right side, and can be positioned to the corresponding content by clicking; automatically checking text broken lines, punctuation rules, digital writing rules, date writing rules and the like of the document, listing and displaying a correction result on the right side, and clicking to locate corresponding content; extracting the names of natural people and units in the document, recording the occurrence times, and marking and prompting when the occurrence times are inconsistent.
More preferably, the arbitration application form includes the following contents: case supplementary information: administrative division, whether element type, whether casualty case, case program and case law are available; natural people: the type, name, gender, ethnicity, year and month of birth, identity card address, delivery address, contact telephone, delivery receiving mode, mailbox address, document collector name, document collector address, document collector contact mode; a business main body: principal type, name, identity of entity, legal representative name, registration address, organization code, physical address, contact number; lawyer: the principal type, name, gender, ethnicity, year and month of birth, identity card number, authorization authority, contact telephone, job title, relation with principal, relation certificate attachment, principal attorney book attachment; arbitration request: request type, time, content, involved amount, dispute facts and reasons, and dispute origin.
More preferably, the method further includes step S6: extracting preset data in the case information table, performing label distribution on the corresponding case, and storing the data after label distribution;
s7: generating a statistical chart according to various data stored in a database; the statistical chart is one of a bar chart, a line chart, a crest chart and a sector chart. The statistical report includes: arbitrating year/season/month reports, arbitrating mechanism for handling the monthly degree detection of dispute conditions, handling and summarizing labor dispute disputes in the southern sand area, counting concurrent workload, handling labor dispute work in the southern sand area, depowering the condition of civil engineering wage cases, arbitration rate, mediation rate and withdrawal rate. A specific report display page is shown in fig. 11.
More preferably, the applicant submits the arbitration application form to the case management system through a micro-arbitration applet; the applicant or the third person fills in the answer information table through the micro-arbitration small program, the applicant and the applicant perform online evidence exchange through the case and management system, and the evidence of the three parties can be mutually visible after the evidence exchange. The online arbitration application is a function of submitting an electronic arbitration application form by each applicant, supports the application of individual case, multiple cases and collective case, and the applicant needs to fill in personal data, the data of the applicant, the data of a third person, an arbitration request, dispute facts and reasons, uploads evidence to be submitted by an attachment party, and transmits the submitted evidence to a case management background through an interface to be accepted.
More preferably, the method further comprises step S21 after step S2: and receiving a request for postponing or changing the court-leaving time submitted by a party through a special flow, and auditing by the case management system after the request is submitted, wherein the court-leaving information modified in the flow is re-opened when the auditing is passed.
More preferably, the scenario management system is in data communication with a plurality of third party interfaces; the scheme management system adopts http ssl communication security or encryption, data transmission rate and synchronous communication mechanism; when a mobile network is connected between a mobile terminal and a mobile terminal supporting platform, the case management system provides a DES64 bit data encryption system for users who commonly access the system. As shown in fig. 12, it is a logical architecture of the scenario system. The data transmitted by the system is encrypted by adopting a high-strength encryption algorithm (DES), so that the related data content cannot be identified even if the data is leaked and intercepted, and the data security is ensured. For data interacted between a client and a server, a secure socket sublayer (SSL, SSL encryption transmission is mainly used for data transmission of WEB and is designed based on transmission safety consideration of important information) is used for information exchange, and important information is exchanged between a client mobile terminal and the server. And the third-party interface mentioned in the present embodiment includes an industrial and commercial management system data interface, a human-social information system data interface, a court data interaction interface, an archive system data archiving interface, and the like.
The case management system of the embodiment is oriented to personnel in the arbitration hall, realizes the electronization of the traditional case handling process from case collection, case settlement, court trial and case settlement based on a workflow engine, and also comprises 16 special processes. As shown in fig. 13, it is a display page diagram of the case management system when in use.
Meanwhile, in order to better serve the masses and the arbitrators to go out for case handling, the system is also provided with a micro-arbitration end and an arbitrator application end which respectively correspond to the masses and the arbitrator users. In order to assist paperless and convenient handling of the case handling process, the case management system is further integrated with a document making and document error correction system, delivery management, electronic signature/signature and other modules.
More preferably, the case management system encrypts sensitive data through 3DES or MD5, wherein the sensitive data is one or more of user password, mobile phone number and terminal IMEI. In addition, the system can realize triple binding of the user account, the mobile phone number (needing the cooperation of the operator) and the mobile phone equipment number through the bottom layer cooperation of the mobile terminal manufacturers such as the operator, the mobile phone and the like. Even if a person knows the correct user name and password, the person must use a specific unique mobile phone number and a unique mobile terminal device to log in. The safety is further improved.
More preferably, the court trial arbitration commits the online court trial arbitration, and in the court trial arbitration division process, the court trial composite picture is sent to the corresponding applicant, the applicant and the third person to realize the online court trial; and when the court trial is finished, sending information to each user to remind each user of finishing the court trial.
The method for realizing internet mediation arbitration provides a brand-new informatization flow of case application, case examination and case settlement filing, can facilitate people to initiate labor personnel dispute arbitration, facilitates case processing of an arbitrator, improves the convenience of case management, and realizes electronization and paperless office.
Example two
As shown in the figure, the embodiment provides a system for implementing internet mediation arbitration, which includes the following modules:
a case receiving module: the system comprises a case information table, a case module and a case module, wherein the case information table is obtained according to an arbitration application table submitted by an applicant, whether the case information table accords with a case or pre-case mediation is judged according to the arbitration application table, and if the case information table accords with the case or the pre-case mediation, the case module is executed or the pre-case mediation is executed;
a case setting module: the system is used for ranking according to the case information table to obtain a ranking information table after approval of proposed proposals passes, sending the case information table to the applicant and a third person involved in the case, and receiving the answer and identification information table of the applicant;
an examination module: and the court trial system is used for notifying the applicant and the applicant to carry out court trial arbitration according to the court ranking information table, and outputting three types of judgment result information, mediation result information and withdrawal result information according to the trial result to be approved by an auditor to obtain a case trial result.
EXAMPLE III
The third embodiment discloses a readable computer storage medium which is used for storing a program, and when the program is executed by a processor, the third embodiment realizes the method for realizing the internet mediation arbitration.
Of course, the storage medium containing the computer-executable instructions provided by the embodiments of the present invention is not limited to the method operations described above, and may also perform related operations in the content-based update notification method provided by any embodiments of the present invention.
From the above description of the embodiments, it is obvious for those skilled in the art that the present invention can be implemented by software and necessary general hardware, and certainly, can also be implemented by hardware, but the former is a better embodiment in many cases. Based on such understanding, the technical solutions of the present invention may be embodied in the form of a software product, which may be stored in a computer-readable storage medium, such as a floppy disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a FLASH Memory (FLASH), a hard disk or an optical disk of a computer, and includes instructions for enabling an electronic device (which may be a personal computer, a server, or a network device) to execute the methods according to the embodiments of the present invention.
It should be noted that, in the embodiment of the content-based update notification apparatus, the included units and modules are merely divided according to functional logic, but are not limited to the above division as long as the corresponding functions can be implemented; in addition, specific names of the functional units are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present invention.
The above embodiments are only preferred embodiments of the present invention, and the protection scope of the present invention is not limited thereby, and any insubstantial changes and substitutions made by those skilled in the art based on the present invention are within the protection scope of the present invention.
Claims (10)
1. A method for implementing internet mediation arbitration, comprising the steps of:
case receiving: obtaining a case information table according to an arbitration application table submitted by an applicant, judging whether the case information table accords with the case setting or pre-case mediation according to the arbitration application table, and if so, executing a case setting step or executing pre-case mediation;
a step of setting up a plan: after the approval of the proposed case passes, carrying out court ranking according to the case information table to obtain a court ranking information table, sending the case information table to the applicant and a third person involved in the case, and receiving the answer and identification information table of the applicant;
examination and management steps: and according to the court arrangement information table, the applicant is informed and arbitrated with the court trial of the applicant, and according to the trial result, three types of judgment result information, mediation result information and withdrawal result information are output and approved to the auditor for approval so as to obtain the case trial result.
2. The method of claim 1, wherein in the reviewing step, the resolution proposal information comprises a first attachment, a first book entry by a bookmarker, a resolution book written by a researcher; the mediation settlement information comprises mediation information received and registered by a bookkeeper, a mediation book written by an arbitrator and a second accessory; the auditor is a courtyard of an auditorium, a leader of a hospital or a system administrator.
3. A method for implementing internet mediation arbitration as claimed in claim 1, further comprising, after the step of reviewing, the steps of:
an information sending step: sending the case trial results to the applicant, the applicant and a third person involved in the case;
filing: and storing the arbitration application table, the family ranking information table, the answer information table and the case examination result into the corresponding case information table, wherein the information can not be changed after the case information table is confirmed.
4. A method as claimed in claim 1, wherein said implementing pre-resolution mediation is implemented by:
and sending the arbitration application information to an assigned arbitrator to perform pre-case mediation and adjust a table before adding cases, wherein the arbitrator realizes the addition and query of data such as document remark records, evidence obtaining photos/videos, case conference records and the like through an external network API and a case management system.
5. The method of claim 1, wherein in the court trial arbitration, corresponding case information is loaded according to a pre-created case template and a case information table, element type bookmarks in the case template are automatically entered, and non-element type bookmarks are written by an arbitrator, a bookwriter and a papermaker to obtain an arbitration document.
6. The method of claim 5, wherein the non-essential bookmark is capable of converting voice information into text information for inputting to a corresponding case information table via voice recognition technology; and the arbitration document can automatically complete error correction support document content checking, legal basis checking, spell checking, name analysis checking.
7. A method for implementing internet mediation arbitration according to any of claims 1-6, wherein said arbitration application form comprises the following:
case supplementary information: administrative division, whether element type, whether casualty case, case program and case law are available;
natural people: the type, name, gender, ethnicity, year and month of birth, identity card address, delivery address, contact telephone, delivery receiving mode, mailbox address, document collector name, document collector address, document collector contact mode;
a business main body: principal type, name, identity of entity, legal representative name, registration address, organization code, physical address, contact number;
lawyer: the principal type, name, gender, ethnicity, year and month of birth, identity card number, authorization authority, contact telephone, job title, relation with principal, relation certificate attachment, principal attorney book attachment;
arbitration request: request type, time, content, involved amount, dispute facts and reasons, dispute origin;
the applicant submits an arbitration application form to a case management system through a micro-arbitration applet; the applicant or the third person fills in the answer information table through the micro-arbitration small program, the applicant and the applicant perform online evidence exchange through the case and management system, and the evidence of the three parties can be mutually visible after the evidence exchange.
8. A method for implementing internet mediation arbitration as claimed in claim 7, the method further comprising the step of tagging: extracting preset data in the case information table, performing label distribution on the corresponding case, and storing the data after label distribution;
a report generation step: generating a statistical chart according to various data stored in a database; the statistical chart is one of a bar chart, a line chart, a crest chart and a sector chart;
the method also comprises a changing step after the planning step: receiving an application that a party can submit postpone or change the court-opening time through a special process, and auditing by a case management system after the application is submitted, wherein when the auditing is passed, the court-removing information modified in the process is subjected to the court-opening again;
the case management system is in data communication with a plurality of third party interfaces; the scheme management system adopts http ssl communication security or encryption, data transmission rate and synchronous communication mechanism; when a mobile network is connected between a mobile terminal and a mobile terminal supporting platform, the case management system provides a DES64 bit data encryption system for users who commonly access the system.
The case management system encrypts sensitive data through 3DES or MD5, wherein the sensitive data is one or more of a user password, a mobile phone number and a terminal IMEI.
The court trial arbitration commits the online court trial arbitration, and in the court trial arbitration division process, the court trial composite picture is sent to the corresponding applicant, the applicant and the third person to realize the online court trial; and when the court trial is finished, sending information to each user to remind each user of finishing the court trial.
9. A system for implementing internet mediation arbitration, comprising the following modules:
a case receiving module: the system comprises a case information table, a case module and a case module, wherein the case information table is obtained according to an arbitration application table submitted by an applicant, whether the case information table accords with a case or pre-case mediation is judged according to the arbitration application table, and if the case information table accords with the case or the pre-case mediation, the case module is executed or the pre-case mediation is executed;
a case setting module: the system is used for ranking according to the case information table to obtain a ranking information table after approval of proposed proposals passes, sending the case information table to the applicant and a third person involved in the case, and receiving the answer and identification information table of the applicant;
an examination module: and the court trial system is used for notifying the applicant and the applicant to carry out court trial arbitration according to the court ranking information table, and outputting three types of judgment result information, mediation result information and withdrawal result information according to the trial result to be approved by an auditor to obtain a case trial result.
10. A computer-readable storage medium having stored thereon a computer program, characterized in that: the computer program when executed by a processor implements a method of implementing internet mediation arbitration as claimed in any of claims 1-8.
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