CN111784012A - Ticket booking method and terminal based on multi-round language interaction - Google Patents
Ticket booking method and terminal based on multi-round language interaction Download PDFInfo
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- CN111784012A CN111784012A CN202010468662.7A CN202010468662A CN111784012A CN 111784012 A CN111784012 A CN 111784012A CN 202010468662 A CN202010468662 A CN 202010468662A CN 111784012 A CN111784012 A CN 111784012A
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- 238000000034 method Methods 0.000 title claims abstract description 68
- 230000006870 function Effects 0.000 claims description 32
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- 238000001914 filtration Methods 0.000 claims description 5
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/16—Sound input; Sound output
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/26—Speech to text systems
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
- G10L2015/223—Execution procedure of a spoken command
Abstract
The application relates to a ticket booking method based on multi-round language interaction, which is applied to a terminal and comprises the following steps: obtaining a ticket booking instruction according to the voice information, performing multi-round voice interaction with a user to obtain a booking requirement and user information to be booked, wherein the booking requirement comprises a ticket price requirement, searching ticket information according to the booking requirement, and booking a ticket according to the user information to be booked when the ticket information matched with the booking requirement is searched. Through the mode, the user can automatically book the ticket with the ideal price only through voice reservation, the operation is simple, and the user experience is improved.
Description
Technical Field
The application relates to the technical field of voice interaction, in particular to a ticket booking method and a terminal based on multi-round language interaction.
Background
In the prior art, a user cannot directly book tickets in voice, such as air tickets, concert tickets, train tickets and the like, and still needs to manually screen information in the voice-assisted ticket booking process. Meanwhile, for example, when booking the air ticket, the number and price of the air ticket will change with the change of booking time, and it is very difficult to book the air ticket at a time when the remaining air ticket is sufficient and the price is proper, so that the user cannot buy the proper air ticket on the spot of booking the air ticket, and can only check the air ticket information at intervals to determine whether to buy the air ticket. Therefore, the ticket booking mode in the prior art is complex to operate and poor in user experience.
Disclosure of Invention
The application aims to provide a ticket booking method and a terminal based on multi-round language interaction, which can solve the technical problems, can book a ticket meeting the booking requirement through voice and are simple to operate.
In order to solve the technical problem, the application provides a ticket booking method based on multi-round language interaction, which is applied to a terminal and comprises the following steps:
acquiring a ticket booking instruction according to the voice information;
performing multiple rounds of voice interaction with a user to acquire a reservation requirement and information of a user waiting for ticket purchase, wherein the reservation requirement comprises a ticket price requirement;
searching ticket information according to the booking requirement;
when the ticket information matched with the booking requirement is found, booking the ticket according to the user information of the ticket to be booked.
Before acquiring the ticket booking instruction according to the voice information, the method further comprises the following steps:
judging whether the received voice information contains a keyword for awakening the voice interaction function;
if so, identifying the user identity according to the voiceprint characteristics of the voice information;
and if the identification is successful, starting a voice interaction function, and entering the step of acquiring a ticket booking instruction according to the voice information.
The method comprises the following steps of performing multiple rounds of voice interaction with a user to acquire a reservation requirement and user information to be bought, wherein the reservation requirement comprises a fare requirement and comprises the following steps:
outputting first voice information for inquiring the reservation request and/or the user information of the ticket to be purchased;
receiving second voice information;
judging whether the second voice information contains booking requirements and/or user information of a ticket to be purchased;
and outputting corresponding voice information according to the judgment result to acquire a complete booking requirement and the information of the user waiting for ticket booking, wherein the booking requirement comprises a ticket price requirement.
Wherein, the searching for ticket information according to the reservation requirement comprises:
and continuously searching ticket information matched with the booking requirement according to a set frequency.
Wherein, the searching for ticket information according to the reservation requirement comprises:
acquiring a historical fare;
obtaining an estimated fare according to the historical fare and the booking rate;
and finding out the ticket information which is matched with the reservation requirement and has the ticket price not greater than the estimated ticket price.
Wherein, the obtaining of the estimated fare according to the historical fare and the booking rate comprises:
evaluating the fare trend by combining the historical fare and the ticket booking rate;
and determining the estimated fare according to the fare trend.
Wherein, the method further comprises:
when voice interaction is carried out, semantic analysis is carried out on the currently received voice information;
judging whether the currently received voice information is related to the context information according to the semantic analysis result;
if so, using the currently received voice information;
and if not, filtering the currently received voice information.
After booking the ticket according to the user information of the ticket to be booked, the method further comprises the following steps:
if the booking is successful, continuously detecting the voice of the user when the voice interaction function works;
when the user voice is detected, the booked ticket information including the ticket price is output.
Wherein, the method further comprises:
when voice interaction is carried out, the duration of not receiving voice information after each voice output is accumulated;
when the duration reaches a preset duration, judging whether a reservation process is finished;
if the reservation process is not finished, recording the current reservation process and closing the voice interaction function;
when the voice interaction function is awakened again, the recorded subscription procedure is entered.
The application also provides a terminal, which comprises a memory and a processor, wherein the memory stores at least one program instruction, and the processor loads and executes the at least one program instruction to realize the multi-round language interaction-based ticket booking method.
According to the multi-round-language-interaction-based ticket booking method and the terminal, after the terminal obtains a ticket booking instruction according to the voice information, multi-round voice interaction is carried out with a user to obtain a booking requirement and user information to be booked, the booking requirement comprises a ticket price requirement, ticket information is searched according to the booking requirement, and when the ticket information matched with the booking requirement is found, a ticket is booked according to the user information to be booked. Through the mode, the user can automatically book the ticket with the ideal price only through voice reservation, the operation is simple, and the user experience is improved.
The foregoing description is only an overview of the technical solutions of the present application, and in order to make the technical means of the present application more clearly understood, the present application may be implemented in accordance with the content of the description, and in order to make the above and other objects, features, and advantages of the present application more clearly understood, the following preferred embodiments are described in detail with reference to the accompanying drawings.
Drawings
Fig. 1 is a flowchart illustrating a method for booking tickets based on multiple rounds of language interactions according to a first embodiment.
Fig. 2 is a schematic structural diagram of a terminal according to a second embodiment.
Detailed Description
To further illustrate the technical means and effects of the present application for achieving the purpose of subscribing applications, the following detailed description is provided with reference to the accompanying drawings and preferred embodiments for specific implementation manners, methods, steps, structures, features and effects of the positioning method of the mobile terminal, the vehicle-mounted terminal and the mobile terminal according to the present application.
The foregoing and other technical matters, features and effects of the present application will be apparent from the following detailed description of preferred embodiments, which is to be read in connection with the accompanying drawings. While the present application is susceptible to particular embodiments and features, it is to be understood that various changes, modifications and substitutions may be made therein without departing from the spirit and scope of the present application.
Fig. 1 is a flowchart illustrating a method for booking tickets based on multiple rounds of language interactions according to a first embodiment. Referring to fig. 1, the ticket booking method based on multi-round language interaction of the present embodiment is applied to a terminal, and includes:
and step S101, acquiring a ticket booking instruction according to the voice information.
The ticket booking instruction is an instruction input by a user in a voice mode, and the user can wake up a voice interaction function (or called voice assistant) through voice, identify and book tickets. In this embodiment, acquiring a ticket booking instruction according to the voice information includes:
receiving voice information;
judging whether the content of the voice information contains a keyword for booking tickets or not;
if yes, the voice message is confirmed to contain a ticket booking instruction.
After receiving the voice information, the terminal identifies the content of the voice information to judge the type of the instruction input by the user, and when the content of the voice information contains a keyword for booking tickets, the terminal determines that the voice instruction input by the user is the voice instruction for booking tickets. For example, if the user speaks "air ticket booking" in voice, the keyword "air ticket" containing the air ticket booking can be known through content recognition, and the keyword for booking the air ticket may also be a word capable of expressing the intention of booking the air ticket, such as "train ticket", "entrance ticket", "ticket at concert", and the like, which is not limited herein.
In practical implementation, before acquiring the ticket booking instruction according to the voice information, the method may further include the following steps:
judging whether the received voice information contains a keyword for awakening the voice interaction function;
if so, identifying the user identity according to the voiceprint characteristics of the voice information;
and if the identification is successful, starting a voice interaction function, and obtaining a ticket booking instruction according to the voice information.
The user can simultaneously complete the operations of awakening the voice interaction function, identity recognition and ticket booking instruction input through one-time voice input. The terminal firstly judges whether the voice information contains a keyword for awakening the voice interaction function, such as the name 'small E' of the voice assistant, the name 'you' of the calling voice and the like, after the keyword containing the voice interaction function is confirmed, the identity of the user is identified according to the voiceprint characteristics of the voice information, if the voiceprint characteristics of the voice information are consistent with the voiceprint characteristics of a preset user, the identity identification is successful, at the moment, the voice interaction function is started, the step of judging whether the content of the voice information contains the keyword for booking tickets is automatically carried out, and if the content of the voice information contains the keyword for booking tickets, the voice information is confirmed to be a ticket booking instruction. By the mode, a user can simultaneously complete the operations of awakening the voice interaction function, identity recognition and ticket booking instruction input by speaking the ' small E ' and booking an air ticket ', the voice interaction function does not need to be awakened for many times, and the interaction efficiency is improved.
Step S102, performing multiple rounds of voice interaction with the user to acquire a booking requirement and information of the user waiting for ticket purchase, wherein the booking requirement comprises a ticket price requirement.
The voice interaction means that a user interacts with the terminal through voice, so that a manual reminding similar mode is performed through the terminal, and ticket booking operation can be completed according to set steps without any characters or manual input.
In this embodiment, a user performs multiple rounds of voice interaction to obtain a reservation requirement and information of a user waiting to purchase a ticket, where the reservation requirement includes a ticket price requirement, and the method includes:
outputting first voice information for inquiring the reservation request and/or the user information of the ticket to be purchased;
receiving second voice information;
judging whether the second voice information contains reservation requirements and/or user information of tickets to be purchased;
and outputting corresponding voice information according to the judgment result to acquire a complete booking requirement and the information of the user waiting for ticket booking, wherein the booking requirement comprises a ticket price requirement.
After judging that the voice instruction for booking tickets is received, the terminal firstly outputs first voice information for inquiring the booking request or the information of the user waiting to buy tickets, for example, "do you want to travel with him? "what time do you intend? And after the user replies, performing content recognition on the received voice information, and extracting information of the ticket booking request or the ticket user to be booked, such as information of ticket booking time, ticket price request, name of the ticket user to be booked, contact information and the like. And if the booking request or the information of the user waiting for booking tickets is not complete, continuously outputting third voice information for inquiring the information to be supplemented until the booking information and the information of the user waiting for booking tickets are completely supplemented. And then, the terminal inquires the ticket information through an independent inquiry interface provided by the third-party ticket booking server.
In order to realize multiple interactions of voice, in an embodiment, when performing voice interaction, the method further includes the following steps:
performing semantic analysis on the currently received voice information;
judging whether the currently received voice information is related to the context information according to the semantic analysis result;
if so, using the currently received voice information;
and if not, filtering the currently received voice information.
When semantic analysis is carried out, context information in the interactive process is used for judging the relevance of voice information, so that the method has a filtering effect on other noises, can shield irrelevant voice input, namely filter the voice input irrelevant to the context information, avoids the interference of irrelevant voice noise and realizes the continuity of voice interaction.
To improve the booking efficiency, in one embodiment, when performing voice interaction, the method further includes the following steps:
when voice interaction is carried out, the duration of not receiving voice information after each voice output is accumulated;
when the duration reaches the preset duration, judging whether the reservation process is finished;
if the reservation process is not finished, recording the current reservation process and closing the voice interaction function;
when the voice interaction function is awakened again, the recorded subscription procedure is entered.
The time length for accumulating the speech information which is not received after each speech output is 15-30 seconds, namely the terminal is still in the speech recognition state in the time length, thereby giving more time for thinking and feedback input to the user. If the preset duration is continued, the user does not perform related voice input, the voice interaction function is closed, whether ticket booking is completed or not is judged before, if the ticket booking is completed, the voice interaction function is directly closed, if the ticket booking is not completed, the current booking process is recorded, the voice interaction function is closed, the ticket booking process can be recorded, and recorded data can be stored in the cloud server. When the user wakes up the voice interaction function again, the booking stage is directly entered, such as interruption by a telephone call during the booking process, and the business of people nearby, and the voice interaction function may need to be woken up again for booking tickets. By the method, if the user is interrupted in the ticket booking process, the user can quickly enter the original booking process, other information does not need to be input, and the booking efficiency is improved.
Step S103, ticket information is searched according to the booking requirement.
The terminal continuously searches the ticket information matched with the booking requirement according to the set frequency, screens the ticket information meeting the booking requirement and having the ticket price smaller than or equal to the ticket price requirement in the booking requirement, and then automatically completes booking the ticket within a certain time range without immediately completing booking the ticket after receiving a ticket booking instruction. For example, the frequency of looking up ticket information may be set to once per minute.
To ensure that the subscribed ticket is inexpensive, in one embodiment, the lookup of the ticket information based on the subscription requirement includes:
acquiring a historical fare;
obtaining an estimated fare according to the historical fare and the booking rate;
and finding the ticket information which is matched with the reservation requirement and the ticket price of which is not more than the estimated ticket price.
The estimated fare is obtained according to the historical fare and the booking rate, the fare trend can be evaluated by combining the historical fare and the booking rate and drawn into a reservation time-price curve, and then the estimated fare is determined according to the reservation time-price curve identifying the fare trend. The estimated fare should not be greater than the fare in the reservation time-price curve. When actually booking tickets, the booking time with the lowest predicted fare can be selected by referring to the predicted fare and the corresponding booking time, and the booked fare is not greater than the fare requirement in the booking requirement, and the booking time is in accordance with the booking requirement.
And step S104, when the ticket information matched with the booking requirement is found, booking the ticket according to the information of the user waiting to buy the ticket.
And the ticket booking operation of the terminal is completed through an independent query interface provided by a third-party ticket booking server. And when the ticket information matched with the booking requirement is found, inputting the acquired ticket user information to be booked to complete booking the ticket. The information of the user waiting for ticket purchasing can be completely input by the voice of the user, or the basic information of the user waiting for ticket purchasing, such as the name, can be input by the voice of the user, and then the stored detailed information of the user waiting for ticket purchasing is searched or the information of the user waiting for ticket purchasing is stored according to the third-party website.
In order to improve the booking efficiency, the method can be further configured as follows: if the booking fails or the booking is not finished, recording currently provided ticket information; when the voice instruction for booking tickets is received again, the voice information for prompting the recorded ticket business information is output.
After the ticket information is provided, if the feedback of the user is not received or the user feedback is not reserved temporarily, the currently provided ticket information is recorded, and when the user inputs the voice command of booking the ticket again, the voice information for prompting the recorded ticket information is automatically output, so that the user is actively reminded whether similar tickets are reserved, other information does not need to be input again, and the time selected by the user is greatly saved.
In an embodiment, after booking the ticket according to the information of the user waiting to buy the ticket, the method further includes:
if the booking is successful, continuously detecting the voice of the user when the voice interaction function works;
when the user voice is detected, the booked ticket information is output, and the ticket information includes a ticket price.
After the ticket booking is finished, the terminal detects the voice of the user, judges that the user is nearby, and can automatically output the voice containing ticket booking information such as ticket price. By the mode, context memory of voice interaction can be realized, closed loop of user reservation can be continuously realized, voice is realized in the whole process, any character is not needed, the user can complete ticket reservation according to reservation requirements, and user experience is good.
In practical implementation, the booking process can be performed as follows by the above method.
User voice: "Small E, helping I book 2 tickets to three. "
The voice assistant: "what time you intend to go? To play for several days? "
User voice: "5 months No. 1, 3 days. "
The voice assistant: "who is good asking for the passenger? "
User voice: "I and I are too much. "
The voice assistant: please confirm the following passenger information, first passenger name, identity card, second passenger name and identity card. "
User voice: "confirm. "
The voice assistant: "ask you for a request for departure time and return time? "
User voice: "departure time may be between six and nine hours, return time may be between six and nine hours at night, and then a ticket with a price of 5 discounts can be reserved, as cheaply as possible. "
After 3 days, the voice assistant detects that there is a user speaking voice in the vicinity and has completed the order for the flight that the user likes.
The voice assistant: "congratulation owners have helped you book airline tickets below five folds, helping you save one thousand yuan. "
According to the multi-round-language-interaction-based ticket booking method, after a terminal obtains a ticket booking instruction according to voice information, multi-round voice interaction is carried out with a user to obtain a booking requirement and user information to be booked, the booking requirement comprises a ticket price requirement, ticket information is searched according to the booking requirement, and when the ticket information matched with the booking requirement is found, a ticket is booked according to the user information to be booked. Through the mode, the user can automatically book the ticket with the ideal price only through voice reservation, the operation is simple, and the user experience is improved.
Fig. 2 is a schematic structural diagram of a terminal according to a second embodiment. Referring to fig. 2, the terminal of the present embodiment includes a memory 210 and a processor 220, where the memory 210 stores at least one computer program, and the processor 220 implements a multi-round language interaction based ticket booking method by loading and executing the at least one computer program, and includes the following steps:
acquiring a ticket booking instruction according to the voice information;
performing multiple rounds of voice interaction with a user to acquire a booking requirement and information of a user waiting for ticket purchasing, wherein the booking requirement comprises a ticket price requirement;
according to the booking requirement, ticket information is searched;
when the ticket information matched with the booking requirement is found, booking is carried out according to the information of the user waiting for booking the ticket.
Before the step of obtaining the ticket booking instruction according to the voice information is executed by the processor 220, the method further includes:
judging whether the received voice information contains a keyword for awakening the voice interaction function;
if so, identifying the user identity according to the voiceprint characteristics of the voice information;
and if the identification is successful, starting a voice interaction function, and obtaining a ticket booking instruction according to the voice information.
The processor 220 performs multiple voice interactions with the user to obtain a reservation requirement and user information to be purchased, where the reservation requirement includes a fare requirement, including:
outputting first voice information for inquiring the reservation request and/or the user information of the ticket to be purchased;
receiving second voice information;
judging whether the second voice information contains reservation requirements and/or user information of tickets to be purchased;
and outputting corresponding voice information according to the judgment result to acquire a complete booking requirement and the information of the user waiting for ticket booking, wherein the booking requirement comprises a ticket price requirement.
Wherein the processor 220 performs the step of searching for ticket information according to the reservation requirement, comprising:
and continuously searching ticket information matched with the booking requirement according to a set frequency.
Wherein the processor 220 performs the step of searching for ticket information according to the reservation requirement, comprising:
acquiring a historical fare;
obtaining an estimated fare according to the historical fare and the booking rate;
and finding the ticket information which is matched with the reservation requirement and the ticket price of which is not more than the estimated ticket price.
Wherein the processor 220 performs the step of obtaining the estimated fare according to the historical fare and the booking rate, comprising:
evaluating the fare trend by combining the historical fare and the ticket booking rate;
and determining the estimated fare according to the fare trend.
Wherein, the processor 220 is further configured to perform the following steps:
when voice interaction is carried out, semantic analysis is carried out on the currently received voice information;
judging whether the currently received voice information is related to the context information according to the semantic analysis result;
if so, using the currently received voice information;
and if not, filtering the currently received voice information.
After the step of booking the ticket according to the information of the user waiting to purchase the ticket is executed by the processor 220, the method further includes:
if the booking is successful, continuously detecting the voice of the user when the voice interaction function works;
when the user voice is detected, the booked ticket information is output, and the ticket information includes a ticket price.
Wherein, the processor 220 is further configured to perform the following steps:
when voice interaction is carried out, the duration of not receiving voice information after each voice output is accumulated;
when the duration reaches the preset duration, judging whether the reservation process is finished;
if the reservation process is not finished, recording the current reservation process and closing the voice interaction function;
when the voice interaction function is awakened again, the recorded subscription procedure is entered.
Please refer to the specific contents described in the embodiment shown in fig. 1, and details thereof are not repeated herein.
The terminal acquires a ticket booking instruction according to the voice information, then performs multiple rounds of voice interaction with the user to acquire a booking requirement and the user information to be booked, wherein the booking requirement comprises a ticket price requirement, the ticket information is searched according to the booking requirement, and when the ticket information matched with the booking requirement is searched, the ticket is booked according to the user information to be booked. Through the mode, the user can automatically book the ticket with the ideal price only through voice reservation, the operation is simple, and the user experience is improved.
Although the present application has been described with reference to a preferred embodiment, it should be understood that various changes, substitutions and alterations can be made herein without departing from the spirit and scope of the application, and all changes, substitutions and alterations that fall within the spirit and scope of the application are to be understood as being included within the following description of the preferred embodiment.
Claims (10)
1. A ticket booking method based on multi-round language interaction is applied to a terminal and is characterized by comprising the following steps:
acquiring a ticket booking instruction according to the voice information;
performing multiple rounds of voice interaction with a user to acquire a reservation requirement and information of a user waiting for ticket purchase, wherein the reservation requirement comprises a ticket price requirement;
searching ticket information according to the booking requirement;
when the ticket information matched with the booking requirement is found, booking the ticket according to the user information of the ticket to be booked.
2. The multi-round language interaction based ticket booking method of claim 1, wherein before acquiring the ticket booking instruction according to the voice information, the method further comprises:
judging whether the received voice information contains a keyword for awakening the voice interaction function;
if so, identifying the user identity according to the voiceprint characteristics of the voice information;
and if the identification is successful, starting a voice interaction function, and entering the step of acquiring a ticket booking instruction according to the voice information.
3. The multi-round language interaction based ticket booking method of claim 1, wherein the multi-round voice interaction with the user is performed to obtain booking requirements and user information to be bought, the booking requirements including fare requirements, comprising:
outputting first voice information for inquiring the reservation request and/or the user information of the ticket to be purchased;
receiving second voice information;
judging whether the second voice information contains booking requirements and/or user information of a ticket to be purchased;
and outputting corresponding voice information according to the judgment result to acquire a complete booking requirement and the information of the user waiting for ticket booking, wherein the booking requirement comprises a ticket price requirement.
4. The multi-round language interaction based ticketing method of claim 1, wherein said finding ticketing information based on said booking requirements comprises:
and continuously searching ticket information matched with the booking requirement according to a set frequency.
5. The multi-round language interaction based ticketing method of claim 1, wherein said finding ticketing information based on said booking requirements comprises:
acquiring a historical fare;
obtaining an estimated fare according to the historical fare and the booking rate;
and finding out the ticket information which is matched with the reservation requirement and has the ticket price not greater than the estimated ticket price.
6. The method for booking tickets based on multiple rounds of language interaction as claimed in claim 5, wherein the obtaining an estimated fare based on the historical fare and the booking rate comprises:
evaluating the fare trend by combining the historical fare and the ticket booking rate;
and determining the estimated fare according to the fare trend.
7. The method for booking tickets based on multiple rounds of language interaction of claim 1 further comprising:
when voice interaction is carried out, semantic analysis is carried out on the currently received voice information;
judging whether the currently received voice information is related to the context information according to the semantic analysis result;
if so, using the currently received voice information;
and if not, filtering the currently received voice information.
8. The multi-round language interaction-based booking method of claim 1, wherein after booking according to the user information of the to-be-booked ticket, the booking method further comprises:
if the booking is successful, continuously detecting the voice of the user when the voice interaction function works;
when the user voice is detected, the booked ticket information including the ticket price is output.
9. The method for booking tickets based on multiple rounds of language interaction of claim 1 further comprising:
when voice interaction is carried out, the duration of not receiving voice information after each voice output is accumulated;
when the duration reaches a preset duration, judging whether a reservation process is finished;
if the reservation process is not finished, recording the current reservation process and closing the voice interaction function;
when the voice interaction function is awakened again, the recorded subscription procedure is entered.
10. A terminal, characterized by comprising a memory and a processor, wherein the memory stores at least one program instruction, and the processor implements the multi-round language interaction based ticket booking method according to any one of claims 1 to 9 by loading and executing the at least one program instruction.
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2020
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