CN111711726A - Method and system for realizing automatic voice notification based on analog telephone - Google Patents
Method and system for realizing automatic voice notification based on analog telephone Download PDFInfo
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- CN111711726A CN111711726A CN202010623595.1A CN202010623595A CN111711726A CN 111711726 A CN111711726 A CN 111711726A CN 202010623595 A CN202010623595 A CN 202010623595A CN 111711726 A CN111711726 A CN 111711726A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
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Abstract
The invention provides a method and a system for realizing automatic voice notification based on an analog telephone. Based on the analog telephone system, the method and the system for constructing the automatic voice notification circularly request an external service platform for the automatic voice notification task, control the analog telephone to carry out an external call after acquiring a new task (comprising an external call telephone number and a notification voice audio), and play the notification voice audio to a current called user after judging a call connection state.
Description
Technical Field
The invention relates to the technical field of computer and internet information, in particular to a method and a system for realizing automatic voice notification based on an analog telephone.
Background
Automatic voice announcement is one of the common voice value-added services. Most of the automatic voice notification services are implemented based on a telecommunication service network (such as a telecommunication intelligent network) or a service platform (such as a voice gateway platform). Although analog telephones (fixed telephones) are widely used, automatic voice notification services based on analog telephones are difficult to implement due to limitations in the flexibility of call and sound reproduction control of analog telephones. Based on the principle and characteristics of the telephone set, the invention creates a new method, system and device to realize the call control and playback control of the analog telephone set, thereby realizing the automatic voice notification service function based on the analog telephone set.
Disclosure of Invention
The invention provides a method and a system for realizing automatic voice notification based on an analog telephone. Based on the analog telephone system, the method and the system for constructing the automatic voice notification circularly request an external service platform for the automatic voice notification task, control the analog telephone to carry out an external call after acquiring a new task (comprising an external call telephone number and a notification voice audio), and play the notification voice audio to a current called user after judging a call connection state. The invention comprises a service interface and control gateway module based on an analog telephone system, a task request module, a call control module, a playback processing module and a main service control flow.
The service interface and control gateway module (1) is responsible for responding various local service requests of the phone, is communicated with an external service platform, dispatches a plurality of local modules of the phone according to a service control flow, completes the tasks of requesting notification, calling out a called party, acquiring notification content, playing a voice notification, playing an end notification call, circularly requesting the next task and the like. In the intercommunication with the external service platform, two kinds of information content interaction are mainly adopted: task request and result information item by item, and voice resource request and audio stream information corresponding to task item by item.
And the task request module (2) automatically sends a piece-by-piece automatic voice notification task request to the service interface and control gateway module after the system/service is started or the task is executed. When no task result returns or the task execution is finished, the task requests can be sent in a set default frequency cycle.
And the call control module (3) receives the dispatching control of the service interface and the control gateway module. After the new voice notification task content (the outbound number) is obtained, the call control module is responsible for calling the call control capability of the telephone and controlling the telephone to make an outbound call. Monitoring the calling state, returning to the calling state (call connection, abnormal call and call end) of the service interface and control gateway module, finishing call termination according to the control instruction when the call is ended, and releasing the phone call and conversation resources.
And the playback processing module (4) receives the scheduling control of the service interface and the control gateway module. When a playback instruction is received, the playback processing module firstly obtains a voice file in the playback instruction content, usually downloads the voice file through a voice file address URL in the playback instruction, obtains the voice file (audio stream), and then plays the voice file into a playback sound channel of the current telephone call. And after the playback is finished, returning a finishing message to the service interface and control gateway module, so that the service interface and control gateway module can conveniently perform the next scheduling and control operation.
The main service control process comprises the following steps: 1) after system/service start or task execution is finished, the task request module sends task requests to the service interface and control gateway module one by one; 2) the service interface and control gateway module initiates a new task request to an external platform; 3) the external service platform returns new task information; 4) if the new task information exists, processing by 5), and if the new task information does not exist, returning to 1) to continue executing according to the set automatic request frequency; 5) the service interface and control gateway module sends a call instruction (carrying an outbound number) to the call control module to request the control phone to call externally; 6) the call control module acquires an outbound number from the call instruction, initiates a call and returns the call state to the service interface and control gateway module; 7) if the call is connected, execution 8), if the call fails, execution 11); 8) the service interface and control gateway module sends playback execution (carrying playback content URL) to the playback processing module; 9) the playback processing module downloads voice content according to the voice content URL in the instruction and plays the voice content into a playback sound channel of the current telephone call; 10) returning the information of the end of the playback of the service interface and the control gateway module after the end of the playback; 11) the service interface and control gateway module informs the call control module to terminate the call and release the phone call and conversation resources.
Drawings
Fig. 1 is a block diagram of a method and system for implementing automatic voice notification based on an analog telephone.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Referring to fig. 1, in an embodiment of the present invention, a method and a system for implementing automatic voice notification based on an analog telephone include a service interface and control gateway module (1), a task request module (2), a call control module (3), a playback processing module (4), and a main service control process based on an analog telephone system.
The service interface and control gateway module (1) is responsible for responding various local service requests of the phone, is communicated with an external service platform, dispatches a plurality of local modules of the phone according to a service control flow, completes the tasks of requesting notification, calling out a called party, acquiring notification content, playing a voice notification, playing an end notification call, circularly requesting the next task and the like. In the intercommunication with the external service platform, two kinds of information content interaction are mainly adopted: task request and result information item by item, and voice resource request and audio stream information corresponding to task item by item.
And the task request module (2) automatically sends a piece-by-piece automatic voice notification task request to the service interface and control gateway module after the system/service is started. When no task result returns or the task execution is finished, the task requests can be sent in a set default frequency cycle.
And the call control module (3) receives the dispatching control of the service interface and the control gateway module. After the new voice notification task content (the outbound number) is obtained, the call control module is responsible for calling the call control capability of the telephone and controlling the telephone to make an outbound call. Monitoring the calling state, returning to the calling state (call connection, abnormal call and call end) of the service interface and control gateway module, finishing call termination according to the control instruction when the call is ended, and releasing the phone call and conversation resources.
And the playback processing module (4) receives the scheduling control of the service interface and the control gateway module. When a playback instruction is received, the playback processing module firstly obtains a voice file in the playback instruction content, usually downloads the voice file through a voice file address URL in the playback instruction, obtains the voice file (audio stream), and then plays the voice file into a playback sound channel of the current telephone call. And after the playback is finished, returning a finishing message to the service interface and control gateway module, so that the service interface and control gateway module can conveniently perform the next scheduling and control operation.
The main service control process comprises the following steps: 1) after system/service start or task execution is finished, the task request module sends task requests to the service interface and control gateway module one by one; 2) the service interface and control gateway module initiates a new task request to an external platform; 3) the external service platform returns new task information; 4) if the new task information exists, processing by 5), and if the new task information does not exist, returning to 1) to continue executing according to the set automatic request frequency; 5) the service interface and control gateway module sends a call instruction (carrying an outbound number) to the call control module to request the control phone to call externally; 6) the call control module acquires an outbound number from the call instruction, initiates a call and returns the call state to the service interface and control gateway module; 7) if the call is connected, execution 8), if the call fails, execution 11); 8) the service interface and control gateway module sends playback execution (carrying playback content URL) to the playback processing module; 9) the playback processing module downloads voice content according to the voice content URL in the instruction and plays the voice content into a playback sound channel of the current telephone call; 10) returning the information of the end of the playback of the service interface and the control gateway module after the end of the playback; 11) the service interface and control gateway module informs the call control module to terminate the call and release the phone call and conversation resources.
Claims (10)
1. A method and system for realizing automatic voice notification based on analog telephone is characterized in that: based on the analog telephone system, the method and the system for constructing the automatic voice notification circularly request an external service platform for the automatic voice notification task, control the analog telephone to carry out an external call after acquiring a new task (comprising an external call telephone number and a notification voice audio), and play the notification voice audio to a current called user after judging a call connection state.
2. The invention comprises a service interface and control gateway module based on an analog telephone system, a task request module, a call control module, a playback processing module and a main service control flow.
3. The method and system for implementing automatic voice announcement based on analog phone set according to claim 1, wherein: the service interface and control gateway module is responsible for responding various local service requests of the telephone, communicating with an external service platform, dispatching a plurality of local modules of the telephone according to a service control flow, completing the tasks of requesting notification, calling out a called party, acquiring notification content, playing voice notification, playing the notification call after finishing the notification, circularly requesting the next task and other complete processes, wherein in the communication with the external service platform, the interaction of two information contents is mainly carried out: task request and result information item by item, and voice resource request and audio stream information corresponding to task item by item.
4. The method and system for implementing automatic voice announcement based on analog phone set according to claim 1, wherein: and after the system/service is started or the task is executed, the task request module automatically sends a task request of automatic voice notification one by one to the service interface and control gateway module, and can circularly send the task request one by one according to a set default frequency when no task result is returned or the task execution is finished.
5. The method and system for implementing automatic voice announcement based on analog phone set according to claim 1, wherein: and the call control module receives the scheduling control of the service interface and the control gateway module, and is responsible for calling the call control capability of the telephone and controlling the telephone to make an outbound call after acquiring the content (outbound number) of the new voice notification task.
6. Monitoring the calling state, returning to the calling state (call connection, abnormal call and call end) of the service interface and control gateway module, finishing call termination according to the control instruction when the call is ended, and releasing the phone call and conversation resources.
7. The method and system for implementing automatic voice announcement based on analog phone set according to claim 1, wherein: and the playback processing module receives the scheduling control of the service interface and the control gateway module.
8. When a playback instruction is received, the playback processing module firstly obtains a voice file in the playback instruction content, usually downloads the voice file through a voice file address URL in the playback instruction, obtains the voice file (audio stream), and then plays the voice file into a playback sound channel of the current telephone call.
9. And after the playback is finished, returning a finishing message to the service interface and control gateway module, so that the service interface and control gateway module can conveniently perform the next scheduling and control operation.
10. The method and system for implementing automatic voice announcement based on analog phone set according to claim 1, wherein: the main service control process comprises the following steps: 1) after system/service start or task execution is finished, the task request module sends task requests to the service interface and control gateway module one by one; 2) the service interface and control gateway module initiates a new task request to an external platform; 3) the external service platform returns new task information; 4) if the new task information exists, processing by 5), and if the new task information does not exist, returning to 1) to continue executing according to the set automatic request frequency; 5) the service interface and control gateway module sends a call instruction (carrying an outbound number) to the call control module to request the control phone to call externally; 6) the call control module acquires an outbound number from the call instruction, initiates a call and returns the call state to the service interface and control gateway module; 7) if the call is connected, execution 8), if the call fails, execution 11); 8) the service interface and control gateway module sends playback execution (carrying playback content URL) to the playback processing module; 9) the playback processing module downloads voice content according to the voice content URL in the instruction and plays the voice content into a playback sound channel of the current telephone call; 10) returning the information of the end of the playback of the service interface and the control gateway module after the end of the playback; 11) the service interface and control gateway module informs the call control module to terminate the call and release the phone call and conversation resources.
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN112804404A (en) * | 2021-01-28 | 2021-05-14 | 上海米鹊科技有限公司 | Method and system for realizing automatic voice interaction based on analog telephone |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN112804404A (en) * | 2021-01-28 | 2021-05-14 | 上海米鹊科技有限公司 | Method and system for realizing automatic voice interaction based on analog telephone |
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