CN111666504A - Method and system for rapidly declaring fault - Google Patents
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Abstract
The invention provides a method for rapidly declaring faults, which comprises a fault reporting and recording module, a fault reporting and recording module and a fault reporting and recording module, wherein the fault reporting and recording module is used for acquiring fault reporting contents to be declared by a system, recording fault time and fault types and uniformly reporting the fault time and the fault types; the address query module is used for positioning the current position of the fault reporting terminal, querying the accurate positioning of the fault reporting address, and performing structured processing and storage on the information of the fault reporting address; the power failure event query module is used for displaying event information of all power failures occurring in the last two days and planned power failures in the next two days in a list form according to three categories of power failure waiting, power failure in the middle of power failure and power restoration; and the power failure detail management module is used for acquiring the detailed information of the selected power failure event and distinguishing the selected power failure event according to different types of the power failure event. The invention provides multiple fault reporting ways, improves the handling efficiency, accurately and efficiently determines the fault position, and can display the fault state and progress in real time.
Description
Technical Field
The invention relates to the technical field of electric power, in particular to a method and a system for rapidly declaring a fault.
Background
At present, the main means for reporting faults in the power system mainly comprises voice calls, but the calls are difficult to connect in the customer service center at the traffic peak time period, and the customer requirements cannot be reflected. The self-service fault information function is incomplete, the power failure fault reporting and fault checking channel is single, the workload of manual telephone traffic cannot be effectively shunted, the power failure notification sending channel cannot effectively cover all affected customers, meanwhile, the defects of untimely response, high cost, low efficiency and the like exist, the customer requirements of the information technology era cannot be met, and a high-efficiency and low-cost fault reporting way is urgently needed.
Disclosure of Invention
The technical problems solved by the embodiment of the invention are that fault reporting information of all users cannot be accepted in a power system peak period, a fault reporting way is single, fault reporting addresses cannot be accurately positioned, and the efficiency is low.
In one aspect of the present invention, a system for rapidly declaring a fault is provided, which includes:
the system comprises a fault reporting and recording module for data interaction of a background service system, an address query module for data interaction with the fault reporting and recording module, a power failure event query module and a power failure detail management module for data interaction with the address query module respectively;
the fault reporting and recording module is used for acquiring fault reporting contents to be reported by a system, recording fault time and fault types and reporting the fault time and the fault types in a unified manner;
the address query module is used for positioning the current position of the fault reporting terminal, querying the accurate positioning of the fault reporting address, and performing structured processing and storage on the information of the fault reporting address;
the power failure event query module is used for displaying event information of all power failures occurring in the last two days and planned power failures in the next two days in a list form according to three categories of power failure waiting, power failure in the middle of power failure and power restoration;
and the power failure detail management module is used for acquiring the detailed information of the selected power failure event and distinguishing the selected power failure event according to different types of the power failure event.
The system further comprises a service evaluation module which is in data interaction with the address query module, a map zooming management module which is in data interaction with the address query module, the power failure event query module and the power failure detail management module respectively, and an emergency repair track management module which is in data interaction with the address query module;
the service evaluation module is used for evaluating the satisfaction degree of the emergency repair result, feeding back problems existing in the emergency repair process, and outputting the evaluation data to the background service system after the evaluation data is associated with the fault data;
the map zooming management module is used for displaying all power failure events which occur, are occurring or are about to occur within 5 kilometers around the central point of the screen of the mobile terminal within two days when the terminal screen drags or zooms the map each time;
and the emergency repair track management module is used for displaying the position information of the current emergency repair personnel in real time.
Further, the fault reporting and recording module acquires fault reporting information of a reporting terminal connected with the fault reporting and recording module, and classifies and identifies contact names, contact mobile phone numbers, power failure areas, cell streets and detailed addresses in the information according to fault addresses, fault time and fault types.
Furthermore, the address query module positions the current position of the fault reporter, compares the current position with the current fault reporting address, determines an accurate fault occurrence address and classifies related information according to the types of the region, the street, the cell, the building and the house number to which the fault occurrence address belongs; and marking the power failure and recovery state of the area around the fault occurrence address.
The invention also provides a method for rapidly declaring faults, which is realized by the system for rapidly declaring the faults, and the system comprises:
step S1, the fault reporting and recording module acquires fault reporting information of a reporting terminal connected with the fault reporting and recording module, and classifies and identifies fault addresses, fault time and fault types in the information;
step S2, the address inquiry module locates the current position of the fault-reporting person, if the locating address is not uniform with the current fault-reporting address, the accurate fault-reporting address is inquired through the map database, and the fault-reporting address information is filled and stored according to the structuring;
step S3, after the address query module locates the accurate fault-reporting address, the power failure detail management module obtains all the occurred, occurring or impending power failure event data within the specified time period around the address;
and step S4, the power failure event query module displays the cell information influenced by all power failure events within the range of 5 kilometers around the current positioning address on the map, and distinguishes the cell information according to the power failure state.
Further, in step S1, the failure report information includes a contact name, a contact phone number, a power outage area, a cell street, and a detailed address.
Further, in step S2, the step of filling the fault-reporting address information in a structured manner is to classify the fault-reporting address related information according to the type of the area, street, cell, building, and house number to which the fault-reporting address related information belongs, so as to form structured data information.
Further, in step S3, the address query module obtains all power outage events that have occurred, are occurring, or are about to occur within two days around the address within 5 kilometers.
Further, in step S3, when the location address is changed or the display scale of the terminal is changed each time, the map zoom management module outputs data of all power outage events that have occurred, are occurring, or are about to occur within 5 km around the center point of the terminal screen.
Further, in step S4, the distinguishing according to the power outage state is specifically that the map zoom management module marks an area in power outage as red, marks an area that has been restored with power as green, and marks an area that is about to have power outage as blue; the power failure event query module is used for calling the type information, the time information and the area information of the power failure for the area planned to be powered off; and the power failure event query module is used for calling the type information, the time information, the first-aid repair information and the progress information of the power failure for the area with the power failure.
In summary, the embodiment of the invention has the following beneficial effects:
the method and the system for rapidly declaring the fault, provided by the invention, construct a system which faces to a power customer to rapidly report the fault and can perform service evaluation on the processes of emergency repair efficiency, service attitude and the like, can realize one-key fault reporting, inquiry and modification of fault reporting addresses, service evaluation on emergency repair results and the like, and establish a set of closed-loop control mechanism of the fault reporting processing process of the customer; the system meets the requirements that a user can quickly report faults through the mobile terminal when the fault power fails and can evaluate the service in the emergency repair process, and the like, and reduces the misunderstanding of the user on the power failure emergency repair process.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is within the scope of the present invention for those skilled in the art to obtain other drawings based on the drawings without inventive exercise.
Fig. 1 is a schematic structural diagram of a system for rapidly declaring a fault according to the present invention.
Fig. 2 is a main flow diagram of a method for rapidly declaring a fault according to the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention will be described in further detail with reference to the accompanying drawings.
Fig. 1 is a schematic diagram of an embodiment of a system for rapidly declaring a fault according to the present invention. In this embodiment, the system includes:
the system comprises an error reporting and recording module which is in data interaction with a background service system, an address query module which is in data interaction with the error reporting and recording module, and a power failure event query module and a power failure detail management module which are in data interaction with the address query module respectively; the system comprises a service evaluation module which is in data interaction with an address query module, a map zooming management module which is in data interaction with the address query module, a power failure event query module and a power failure detail management module respectively, and an emergency repair track management module which is in data interaction with the address query module;
the fault reporting and recording module is used for acquiring fault reporting contents to be reported by a system, acquiring fault reporting information of a reporting terminal connected with the fault reporting and recording module, classifying and identifying contact names, contact mobile phone numbers, power failure areas, cell streets and detailed addresses in the information according to fault addresses, fault time and fault types, recording the fault time and the fault types, and reporting the fault time and the fault types in a unified manner; after failure reporting is successful, the system can automatically enter a corresponding business system according to the fault type flow and enter a subsequent work order processing link.
The address query module is used for positioning the current position of the fault reporting terminal, querying the accurate positioning of a fault reporting address, filling and storing fault reporting address information in a structured manner according to the area, street, community, building and house number to which the fault reporting address information belongs, and displaying all power failure events which occur, are occurring or are about to occur within two days before and after the address is within 5 kilometers around the address on a map; when the map is entered for the first time, the system prompts that the position positioning authority needs to be opened, after the user authorizes the map, the system can acquiesce to obtain the current position and position the current position at the center point of the map, and meanwhile, all power failure events which occur, are occurring or are about to occur within 5 kilometers of the periphery within two days are inquired and displayed.
The power failure event query module is used for displaying event information of all power failures occurring in the last two days and planned power failures in the next two days in a list form according to three categories of power failure waiting, power failure in the middle of power failure and power restoration; for planned power failure, the list can show information such as power failure types, power failure states, areas to which the power failure belongs, planned power failure time, actual power failure time, planned power restoration time, actual power restoration time, influence ranges and 10kV feeder line names; for fault power failure, the list can show information such as power failure type, processing state, power failure time, predicted power restoration time, complete power restoration time and the like.
The power failure detail management module is used for acquiring the detailed information of the selected power failure event and distinguishing the selected power failure event according to different types of the power failure event; and displaying the detailed information of the selected power failure event, and displaying the selected power failure event in a distinguishing way according to different types of the power failure event, wherein the area in power failure is displayed in red, the area which is subjected to power restoration is displayed in green, and the area which is about to be subjected to power failure is displayed in blue.
The service evaluation module is used for evaluating the satisfaction degree of the emergency repair result, feeding back problems existing in the emergency repair process, and outputting the evaluation data to the background service system after the evaluation data is associated with the fault data; the evaluation comprises four aspects of overall satisfaction evaluation, whether an obstacle reporting channel is convenient or not, the service attitude of emergency repair personnel and the efficiency of emergency repair progress; the user can score according to the four aspects, the user can input contents for evaluation, the evaluation result is unsatisfactory, and after the evaluation result is verified by a management department, the user is subjected to return visit questionnaire survey through the customer service center.
The map zooming management module is used for displaying all power failure events which occur, are occurring or are about to occur within 5 kilometers around the central point of the screen of the mobile terminal within two days when the terminal screen drags or zooms the map each time; after the map is reduced, the system hides the influence range of each power failure event, only shows the central coordinate position of each power failure event, and can distinguish the current state of the relevant power failure event through the color of a coordinate point: red indicates power failure, green indicates power restoration, and blue indicates power failure; after the map is enlarged, the system displays the influence range of the power failure event in the current area, the current power failure state of each cell is distinguished through colors, a red area shows that power failure is in process, a green area shows that power is recovered, and a blue area shows that power failure is about to occur.
And the emergency repair track management module is used for displaying the position information of the current emergency repair personnel in real time.
Fig. 2 is a schematic diagram of an embodiment of a method for rapidly declaring a fault according to the present invention. In this embodiment, the method is implemented by means of the system for rapidly declaring a fault, and includes the following steps:
step S1, the fault reporting and recording module acquires fault reporting information such as contact names, contact mobile phone numbers, power failure areas, cell streets, detailed addresses and the like of the reporting terminal connected with the fault reporting and recording module, and classifies and identifies fault addresses, fault time and fault types in the information;
step S2, the address inquiry module locates the current position of the fault-reporting person, if the locating address is not uniform with the current fault-reporting address, the accurate fault-reporting address is inquired through the map database, and the fault-reporting address information is filled and stored according to the structuring;
in a specific embodiment, the address query module can automatically position the current position of the fault-reporting person, and if the fault-reporting person does not report the current address, the fault-reporting address can be rapidly queried through a map; the fault reporting address information can be structurally filled and stored according to the number of the area, the street, the community, the building and the house to which the fault reporting address information belongs.
Step S3, after the address query module locates the accurate fault-reporting address, the power failure detail management module obtains all the occurred, occurring or impending power failure event data within the specified time period around the address;
in one embodiment, after the address is located, all power outage events that have occurred, are occurring, or are about to occur within 5 kilometers around the address are displayed. After the map is dragged or zoomed every time, all power failure events which occur, are occurring or are about to occur within 5 kilometers around the central point of the screen of the mobile terminal are displayed. When the map is entered for the first time, the system prompts that the position positioning authority needs to be opened, after the user authorizes the map, the system can acquiesce to obtain the current position and position the current position at the center point of the map, and meanwhile, all power failure events which occur, are occurring or are about to occur within 5 kilometers of the periphery within two days are inquired and displayed.
Step S4, the power failure event query module displays the cell information influenced by all power failure events within the range of 5 kilometers around the current positioning address on a map, and distinguishes the cell information according to the power failure state;
in a specific implementation, all the cell information affected by the power failure event within a range of 5 kilometers around the current positioning address can be displayed on a map, and the cell information can be displayed in a differentiated mode according to the power failure state. The area in power outage is displayed in red, the area in power restoration is displayed in green, and the area in power outage is displayed in blue. After the power failure range is clicked, for planned power failure, information such as power failure types, power failure states, areas to which the power failure states belong, planned power failure time, actual power failure time, planned power restoration time, actual power restoration time, influence ranges and 10kV feeder line names can be displayed; for fault power failure, the information such as power failure type, processing state, power failure time, estimated power restoration time, photos before and after emergency repair, real-time position of on-site emergency repair personnel, complete power restoration time and the like can be displayed.
And finishing the power failure inquiry. And completing closed-loop management of power failure inquiry.
In a specific implementation provided by the present invention, the provided system for rapidly declaring faults is integrated with a business system, and a user can rapidly declare faults through the following three channels: (1) focusing on a corresponding associated account number, such as a public number; (2) logging in an online business hall to report faults; (3) and after the mobile APP is bound, customer fault reporting is carried out. After the fault is reported successfully, the real-time progress short message notification of the emergency repair process can be received, and the emergency repair processing result of the fault can be evaluated and the like.
When the user reports the fault quickly through the three channels, the fault reporting mobile phone number needs to be verified and verified. When a user reports an obstacle, a power failure area, a cell street and a detailed address need to be determined, the system can be automatically brought out according to geographic information of the current position coordinates of an obstacle reporter, and if the obstacle reporting address is not located at the current position, the user can search, position and modify the map.
The contact name and the contact mobile phone number in the failure reporting content can be automatically filled directly through the content provided when the user logs in the associated account, the internet or the mobile terminal for registration, the mobile phone number can be modified, and after the mobile phone number is modified, the validity of the mobile phone needs to be verified in a short message verification code mode. The user can quickly select the failure time: such as within 5 minutes, within 10 minutes, within 15 minutes, within 30 minutes, or otherwise, when the user selects otherwise, a particular time may be selected via a time control provided by the system. The user can also select the fault type according to the actual situation, and the system provides 'regional power failure (power failure in the left adjacent and the right), single-family power failure (power failure in only one family)', and 'other faults (power failure not)'.
The user can submit the above filling content after confirming the filling content. The submitted failure reporting information is input into a business system for auditing, and if the user selects 'other faults (no power failure)', the business system generates a client problem work order for processing; if ' regional power failure (power failure in the left adjacent and the right) and ' single-family power failure (power failure in only one family) ' are selected, a customer fault report worksheet is generated by the service system, and after service scheduling and auditing, a worker is assigned to a regional office rush-repair team to carry out on-site rush-repair and power restoration work.
After the emergency repair and power restoration are completed, a user can evaluate emergency repair results, the evaluation is divided into four aspects of overall satisfaction degree evaluation, whether an obstacle reporting channel is convenient or not, service attitude of emergency repair personnel and emergency repair progress efficiency, the evaluation can be carried out from the four aspects, and contents can be input for evaluation; the evaluation result is unsatisfactory, and the customer service center performs return visit questionnaire survey on the user after the evaluation result is verified by the management department
In summary, the embodiment of the invention has the following beneficial effects:
the method for rapidly declaring the fault, provided by the invention, is used for constructing a system which faces to an electricity customer and rapidly declares the fault and can perform service evaluation on the processes of emergency repair efficiency, service attitude and the like, can realize one-key fault reporting, inquiry and modification of fault reporting addresses, service evaluation on emergency repair results and the like, and establishes a set of closed-loop control mechanism of the fault reporting processing process of the customer; the grid power failure map based on the natural boundary of the cell is provided, the requirements that a user quickly reports faults through a mobile terminal when the user fails and has power failure, the service in the emergency repair process is evaluated and the like are met, and the experience of the user in the power failure emergency repair process is improved; the method provides multiple fault reporting ways, improves the handling efficiency, accurately and efficiently determines the fault position, and can display the fault state and progress in real time.
While the invention has been described in connection with what is presently considered to be the most practical and preferred embodiment, it is to be understood that the invention is not to be limited to the disclosed embodiment, but on the contrary, is intended to cover various modifications and equivalent arrangements included within the spirit and scope of the appended claims.
Claims (10)
1. A system for rapidly declaring faults is characterized by comprising a fault reporting and recording module, an address query module, a power failure event query module and a power failure detail management module, wherein the fault reporting and recording module is in data interaction with a background service system;
the fault reporting and recording module is used for acquiring fault reporting contents to be reported by a system, recording fault time and fault types and reporting the fault time and the fault types in a unified manner;
the address query module is used for positioning the current position of the fault reporting terminal, querying the accurate positioning of the fault reporting address, and performing structured processing and storage on the information of the fault reporting address;
the power failure event query module is used for displaying event information of all power failures occurring in the last two days and planned power failures in the next two days in a list form according to three categories of power failure waiting, power failure in the middle of power failure and power restoration;
and the power failure detail management module is used for acquiring the detailed information of the selected power failure event and distinguishing the selected power failure event according to different types of the power failure event.
2. The system of claim 1, further comprising a service evaluation module in data interaction with the address query module, a map scaling management module in data interaction with the address query module, the power outage event query module and the power outage detail management module, respectively, and an emergency repair trajectory management module in data interaction with the address query module;
the service evaluation module is used for evaluating the satisfaction degree of the emergency repair result, feeding back problems existing in the emergency repair process, and outputting the evaluation data to the background service system after the evaluation data is associated with the fault data;
the map zooming management module is used for displaying all power failure events which occur, are occurring or are about to occur within 5 kilometers around the central point of the screen of the mobile terminal within two days when the terminal screen drags or zooms the map each time;
and the emergency repair track management module is used for displaying the position information of the current emergency repair personnel in real time.
3. The system as claimed in claim 2, wherein the fault reporting and recording module obtains fault reporting information of a reporting terminal connected with the fault reporting and recording module, and classifies and identifies the contact name, the contact mobile phone number, the power failure area, the cell street and the detailed address in the information according to the fault address, the fault time and the fault type.
4. The system of claim 3, wherein the address query module locates the current location of the fault-reporting person, compares the current location with the fault-reporting address, determines an accurate fault occurrence address, and classifies the relevant information according to the types of the region, street, cell, building, house number to which the fault-reporting person belongs; and marking the power failure and recovery state of the area around the fault occurrence address.
5. A method for rapid fault reporting by means of a system according to any one of claims 1 to 4, comprising:
step S1, the fault reporting and recording module acquires fault reporting information of a reporting terminal connected with the fault reporting and recording module, and classifies and identifies fault addresses, fault time and fault types in the information;
step S2, the address inquiry module locates the current position of the fault-reporting person, if the locating address is not uniform with the current fault-reporting address, the accurate fault-reporting address is inquired through the map database, and the fault-reporting address information is filled and stored according to the structuring;
step S3, after the address query module locates the accurate fault-reporting address, the power failure detail management module obtains all the occurred, occurring or impending power failure event data within the specified time period around the address;
and step S4, the power failure event query module displays the cell information influenced by all power failure events within the range of 5 kilometers around the current positioning address on the map, and distinguishes the cell information according to the power failure state.
6. The method of claim 5, wherein in step S1, the failure information includes contact name, contact cell phone number, blackout area, cell street and detailed address.
7. The method as claimed in claim 6, wherein in step S2, the step of filling the fault address information in a structured manner is that the address query module classifies the fault address related information according to the type of the region, street, cell, building, and house number to form structured data information.
8. The method as claimed in claim 7, wherein in step S3, the address query module obtains all the occurred, occurring, or impending power outage events within two days around the address within 5 km.
9. The method as claimed in claim 8, wherein the map zoom management module outputs data of all the occurred, ongoing, or imminent blackout events within two days before and after 5 km around the center point of the screen of the terminal every time the location address is changed or the display scale of the terminal is changed at step S3.
10. The method according to claim 9, wherein in step S4, the distinguishing according to the power failure status is that the map zoom management module marks the area in power failure as red, the area which has been restored to power as green, and the area which is about to have power failure as blue; the power failure event query module is used for calling the type information, the time information and the area information of the power failure for the area planned to be powered off; and the power failure event query module is used for calling the type information, the time information, the first-aid repair information and the progress information of the power failure for the area with the power failure.
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| CN202010430369.1A CN111666504A (en) | 2020-05-20 | 2020-05-20 | Method and system for rapidly declaring fault |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114169843A (en) * | 2021-10-20 | 2022-03-11 | 广西电网有限责任公司 | Power failure information monitoring method and system based on real-time position |
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