CN111582513A - Equipment repair reporting method and equipment - Google Patents
Equipment repair reporting method and equipment Download PDFInfo
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- CN111582513A CN111582513A CN202010339239.7A CN202010339239A CN111582513A CN 111582513 A CN111582513 A CN 111582513A CN 202010339239 A CN202010339239 A CN 202010339239A CN 111582513 A CN111582513 A CN 111582513A
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- 238000012423 maintenance Methods 0.000 claims abstract description 103
- 238000004891 communication Methods 0.000 claims description 9
- 230000005540 biological transmission Effects 0.000 description 5
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
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- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
The application discloses a method and a device for repairing equipment, wherein the method comprises the following steps: after a maintenance request control device of information acquisition equipment is executed with a preset operation, triggering the information acquisition equipment to send out maintenance request information, wherein the maintenance request control device is executed with the preset operation when monitored equipment monitored by the information acquisition equipment is in a fault state; after receiving the maintenance request information, the server inquires and determines the equipment maintenance party corresponding to the monitored equipment monitored by the information acquisition equipment which sends the maintenance request information in the information which is registered in advance through the APP, and sends maintenance push information corresponding to the maintenance request information to the equipment maintenance party. Through the scheme of this application, realized quick simple report for repairment.
Description
Technical Field
The application relates to the field of equipment maintenance, in particular to an equipment repair reporting method and equipment.
Background
The running conditions of equipment such as an air compressor and the like need to be monitored continuously, and therefore information acquisition equipment needs to be installed on the equipment. When the equipment fails, a maintainer of the equipment needs to be contacted for maintenance. At present, a common mode is to call directly to report the repair, but the staff often forget the contact way of a maintenance provider and cannot report the repair quickly.
Disclosure of Invention
The application provides a device repair method and device, and aims to solve the problems in the prior art.
The application discloses a device repair method, which comprises the following steps:
after a maintenance request control device of information acquisition equipment is executed with a preset operation, triggering the information acquisition equipment to send out maintenance request information, wherein the maintenance request control device is executed with the preset operation when monitored equipment monitored by the information acquisition equipment is in a fault state;
after receiving the maintenance request information, the server inquires and determines the equipment maintenance party corresponding to the monitored equipment monitored by the information acquisition equipment which sends the maintenance request information in the information which is registered in advance through the APP, and sends maintenance push information corresponding to the maintenance request information to the equipment maintenance party.
Preferably, the repair request information includes: identification information of the monitored device.
Preferably, the maintenance push information includes: and the contact information corresponding to the monitored equipment and/or the fault type information of the monitored equipment.
Preferably, the information acquisition device further acquires fault state information of the monitored device and sends the fault state information to the server, and the server judges the fault type of the monitored device based on the fault state information and sends the fault type to the device maintenance party.
Preferably, the method further comprises: and after sending the maintenance push information, the server feeds back the state feedback information of successful sending of the fault request to the information acquisition equipment.
Preferably, the maintenance request control means being executed with a predetermined operation includes: the user presses a specific key on the information acquisition device.
Preferably, the method further comprises:
the user terminal sends registration information to the server for registration through the APP; the registration information at least comprises the identification and the communication address of the information acquisition equipment and the corresponding monitored equipment information.
The application also discloses information acquisition equipment, includes: a maintenance request control device, a processor, a memory and a communication module;
the processor executes instructions in memory to perform:
after the maintenance request control device is executed with preset operation, the communication module sends out maintenance request information, the maintenance request control device is executed with preset operation when the monitored equipment monitored by the information acquisition equipment is in a fault state, so that after the server receives the maintenance request information, the server inquires and determines the equipment maintenance party corresponding to the monitored equipment monitored by the information acquisition equipment which sends the maintenance request information in the information registered in advance through the APP, and sends maintenance push information corresponding to the maintenance request information to the equipment maintenance party.
Preferably, the maintenance request control device includes a specific key provided on the information collecting apparatus.
Preferably, the specific key includes a physical key or a virtual key.
Information of information acquisition equipment and maintenance businessman is collected and is preserved through APP in this application to set up maintenance request controlling means on information acquisition equipment, make and can report to the server by a key when being broken down by supervisory equipment, the server utilizes the information of prestoring to confirm that the maintenance businessman maintains in order to send and inform and maintain for the maintenance businessman. The system realizes efficient and quick information collection and quick repair reporting by one key on site.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings without creative efforts.
FIG. 1 is a flow chart of the method of example 1 of the present application;
fig. 2 is a structural diagram of an apparatus in embodiment 2 of the present application.
Detailed Description
The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments that can be derived from the embodiments given herein by a person of ordinary skill in the art are intended to be within the scope of the present disclosure.
Example 1:
fig. 1 shows a flowchart of an equipment repair method provided by the present invention, in an embodiment of the present invention, an information collection apparatus 102 collects status information of a monitored equipment 101. As shown in fig. 1, the method comprises the steps of:
s101: when the monitored device 101 is in a failure state, the user performs a predetermined operation on the maintenance request control means of the information collection device 102.
The maintenance request control means may be a control means such as a specific key, and the performing of the predetermined operation may be the user pressing the specific key. The keys may be physical keys or virtual keys.
The monitored device 101 may actually be a device such as an air compressor that needs to monitor an operation state.
Step S102: after the user performs a predetermined operation on the maintenance request control device of the information collection apparatus 102, the information collection apparatus 102 is triggered to send out maintenance request information.
In the embodiment of the present invention, a user may operate through a maintenance request control device disposed at the information acquisition device 102 to complete the triggered sending of the maintenance request information, so that the user may directly complete the sending of the information at the monitored device, instead of installing the specific application software on the intelligent terminal and sending the information after logging in a specific account as in the prior art.
The repair request information may include: identification information of the monitored device. In addition, in order to make the server 103 know the fault information of the monitored device, the maintenance request information may further include the current operation state information of the monitored device 101 collected by the information collecting device 102. Since the maintenance request information is sent after the monitored device 101 is in the fault state, the current operation state information of the monitored device 101 is the information of the fault state at this time.
Step S103: after receiving the maintenance request information in step S102, the server 103 queries the equipment maintenance party corresponding to the monitored equipment 101 monitored by the information acquisition equipment that sent the maintenance request information.
In the embodiment of the present invention, information of the monitored device 101 and information of the device maintenance party corresponding to the monitored device 101 need to be associated in advance and stored in the server 103. This association and storage process may be performed shortly after information collection device 102 is purchased by a user. The operation mode for realizing the association can be that the user inputs the association information through a specific application program installed on the intelligent terminal. As will be described in detail later.
Step S104: the server 103 transmits the maintenance push information to the equipment maintainer 105 inquired in step S103.
The function of the maintenance push message is to notify the device maintenance party 105 that the monitored device that he or she is responsible for maintaining has failed and needs to be maintained as soon as possible.
To achieve this, the maintenance push information may include contact information corresponding to the monitored device 101. The contact information is used to prompt the equipment maintainer 105 with whom further contact should be made. The contact information may be queried by the server 103 through the identification information of the monitored device 101 to obtain the contact information corresponding to the monitored device 101. Similarly, the association and storage process between the identification information of the monitored device 101 and the information of the corresponding contact may be performed shortly after the information collecting device 102 is purchased by the user. The operation mode for realizing the association can be that the user inputs the association information through a specific application program installed on the intelligent terminal.
In addition, in order to make the equipment maintenance party 105 know the position information of the equipment to be maintained in advance, the maintenance push information may further include the position information of the monitored equipment 101. The location information of the monitored device 101 can be obtained by querying the server 103 by using the identification information of the monitored device 101 as a condition. And the association between the location information of the monitored device 101 and the identification information of the device may be performed shortly after the information collecting device 102 is purchased by the user. The operation mode for realizing the association can be that the user inputs the association information through a specific application program installed on the intelligent terminal.
In addition, since the information collecting device 102 has the ability to obtain the failure state information in the state where the monitored device 101 is in failure, this part of the information can be further utilized to provide more reference information to the device maintenance party 105 in advance. For this purpose, the server 103 may determine the type of the fault according to the fault status information collected by the information collection device 102, and push the fault type information to the device maintenance party 105. For this reason, the maintenance push information may further include the fault state information of the monitored device 101 collected by the information collection device 102. With the fault status information, the equipment maintainer 105 can basically determine the type of the fault, such as "shutdown", "early warning", "fault", "offline", and other types of faults.
A good interactive process is one that includes both request-sending and status feedback. The process of steps S101-S104 realizes the request transmission, and in a preferred embodiment, after step S104, the method further includes performing step S105: the server 103 sends status feedback information of successful transmission of the fault request to the user of the monitored device 101, so that the user can know the transmission status in time. In addition, a prompt device may be provided on the information acquisition device 102 to prompt the user that the predetermined operation performed by the maintenance request control device thereon is successful, for example, the user may be prompted by the lighting state of the status light.
As described above, when the server 103 receives a repair request from the information collection device 102, it is necessary to identify various information such as a location and the like of a device that issued the repair request and a monitored device corresponding to the device. It is also necessary to identify the maintenance party of the monitored equipment for which the repair is reported. Therefore, the related information needs to be stored in the server 103 in advance, the registration of the device on the server and the storage of the information in the present invention can be performed through the APP on the corresponding terminal, such as a mobile phone, and the subsequent information transmission and feedback can also be performed through the APP. One of the scenarios is as follows:
firstly, registering a user and a maintenance party in a server, and inputting corresponding information into a data pool of the server:
the user provides information such as company name, contact mobile phone number and the like to the manufacturer, and the manufacturer stores the information as customer data on the server.
The manufacturer establishes a customer account number in the server according to the mobile phone number of the user and the like, and sends a notification to the user, wherein the notification can comprise user information, types, APP download addresses and the like.
And after the user downloads the APP, establishing an account password by using the mobile phone number of the user and logging in. And then the user registers with the two-dimensional code on the APP scanning information acquisition equipment. The two-dimensional code is bound with a corresponding communication address in advance when the information acquisition equipment is manufactured, and then a user fills information of the user, the monitored equipment such as an air compressor and the information acquisition equipment, equipment protocols and the like into the APP.
And after receiving the information, the server stores the information.
The manufacturer can also maintain the information of the maintenance party by the APP and establish the corresponding relation between the maintenance party and the user.
After the server receives the maintenance request sent by the information acquisition equipment, the specific information acquisition equipment position and the corresponding information of the monitored equipment can be determined according to the pre-registered information. And determine the appropriate maintenance party from the system, and inform the maintenance party and the user through APP or short message.
The scheme that one-key repair on the information acquisition equipment and APP (application) are adopted for information registration collection and information transmission combination is adopted in the scheme. Based on this scheme, can convenient efficient collection information acquisition equipment information and can report the repairment through the personnel at the information acquisition equipment scene rather than the user who registers the APP.
Example 2
The present application also discloses an information acquisition device, as shown in fig. 2, including: a maintenance request control device 21, a processor 22, a memory 23, and a communication module 24; wherein the processor 22 and the memory 23 constitute a processing unit.
The processor executes instructions in memory to perform:
after the maintenance request control device is executed with preset operation, the communication module sends out maintenance request information, the maintenance request control device is executed with preset operation when the monitored equipment monitored by the information acquisition equipment is in a fault state, so that after the server receives the maintenance request information, the server inquires and determines the equipment maintenance party corresponding to the monitored equipment monitored by the information acquisition equipment which sends the maintenance request information in the information registered in advance through the APP, and sends maintenance push information corresponding to the maintenance request information to the equipment maintenance party.
Preferably, the maintenance request control device includes a specific key provided on the information collecting apparatus. The specific key may include a physical key or a virtual key.
The embodiment 2 corresponds to the embodiment 1, and the related contents can be referred to the embodiment 1, and will not be described in detail here.
The method and the device provided by the present application are introduced in detail, and the principle and the implementation manner of the present application are explained by applying specific examples, and the description of the above examples is only used to help understanding the method and the core idea of the present application; meanwhile, for a person skilled in the art, according to the idea of the present application, the specific embodiments and the application range may be changed. In view of the above, the description should not be taken as limiting the application.
Claims (10)
1. A method for reporting repair of equipment is characterized by comprising the following steps:
after a maintenance request control device of information acquisition equipment is executed with a preset operation, triggering the information acquisition equipment to send out maintenance request information, wherein the maintenance request control device is executed with the preset operation when monitored equipment monitored by the information acquisition equipment is in a fault state;
after receiving the maintenance request information, the server inquires and determines the equipment maintenance party corresponding to the monitored equipment monitored by the information acquisition equipment which sends the maintenance request information in the information which is registered in advance through the APP, and sends maintenance push information corresponding to the maintenance request information to the equipment maintenance party.
2. The method of claim 1, wherein the repair request information comprises: identification information of the monitored device.
3. The method of claim 1, wherein the repair push information comprises: and the contact information corresponding to the monitored equipment and/or the fault type information of the monitored equipment.
4. The method of claim 1, wherein the information collecting device further collects fault status information of the monitored device and sends the fault status information to the server, and the server determines the fault type of the monitored device based on the fault status information and sends the fault type to the device maintenance party.
5. The method of claim 1, wherein the method further comprises: and after sending the maintenance push information, the server feeds back the state feedback information of successful sending of the fault request to the information acquisition equipment.
6. The method of claim 1, wherein the maintenance request control device being executed with the predetermined operation comprises: the user presses a specific key on the information acquisition device.
7. The method of claim 1, wherein the method further comprises:
the user terminal sends registration information to the server for registration through the APP; the registration information at least comprises the identification and the communication address of the information acquisition equipment and the corresponding monitored equipment information.
8. An information acquisition apparatus, comprising: a maintenance request control device, a processor, a memory and a communication module;
the processor executes instructions in memory to perform:
after the maintenance request control device is executed with preset operation, the communication module sends out maintenance request information, the maintenance request control device is executed with preset operation when the monitored equipment monitored by the information acquisition equipment is in a fault state, so that after the server receives the maintenance request information, the server inquires and determines the equipment maintenance party corresponding to the monitored equipment monitored by the information acquisition equipment which sends the maintenance request information in the information registered in advance through the APP, and sends maintenance push information corresponding to the maintenance request information to the equipment maintenance party.
9. The information collecting apparatus as claimed in claim 8, wherein said maintenance request control means includes a specific key provided on the information collecting apparatus.
10. The information acquisition apparatus according to claim 9, wherein the specific key includes a physical key or a virtual key.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010339239.7A CN111582513A (en) | 2020-04-26 | 2020-04-26 | Equipment repair reporting method and equipment |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010339239.7A CN111582513A (en) | 2020-04-26 | 2020-04-26 | Equipment repair reporting method and equipment |
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| Publication Number | Publication Date |
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| CN111582513A true CN111582513A (en) | 2020-08-25 |
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| CN202010339239.7A Pending CN111582513A (en) | 2020-04-26 | 2020-04-26 | Equipment repair reporting method and equipment |
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Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109780680A (en) * | 2019-01-31 | 2019-05-21 | 广东美的制冷设备有限公司 | Troublshooting method, apparatus, air conditioner and the server of air conditioner |
| CN109816122A (en) * | 2019-01-24 | 2019-05-28 | 珠海格力电器股份有限公司 | A kind of method and its equipment of smart machine troublshooting |
| CN110852459A (en) * | 2019-11-08 | 2020-02-28 | 深圳创维－Rgb电子有限公司 | Automatic repair reporting system |
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2020
- 2020-04-26 CN CN202010339239.7A patent/CN111582513A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109816122A (en) * | 2019-01-24 | 2019-05-28 | 珠海格力电器股份有限公司 | A kind of method and its equipment of smart machine troublshooting |
| CN109780680A (en) * | 2019-01-31 | 2019-05-21 | 广东美的制冷设备有限公司 | Troublshooting method, apparatus, air conditioner and the server of air conditioner |
| CN110852459A (en) * | 2019-11-08 | 2020-02-28 | 深圳创维－Rgb电子有限公司 | Automatic repair reporting system |
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Application publication date: 20200825 |