CN111488447A - Intention node skipping method and device and skipping equipment - Google Patents
Intention node skipping method and device and skipping equipment Download PDFInfo
- Publication number
- CN111488447A CN111488447A CN202010298464.0A CN202010298464A CN111488447A CN 111488447 A CN111488447 A CN 111488447A CN 202010298464 A CN202010298464 A CN 202010298464A CN 111488447 A CN111488447 A CN 111488447A
- Authority
- CN
- China
- Prior art keywords
- intention
- node
- word slot
- feedback information
- user
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Images
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/335—Filtering based on additional data, e.g. user or group profiles
Landscapes
- Engineering & Computer Science (AREA)
- Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Databases & Information Systems (AREA)
- General Engineering & Computer Science (AREA)
- Data Mining & Analysis (AREA)
- Computational Linguistics (AREA)
- Mathematical Physics (AREA)
- Artificial Intelligence (AREA)
- Human Computer Interaction (AREA)
- User Interface Of Digital Computer (AREA)
- Machine Translation (AREA)
Abstract
The application relates to an intention node skipping method, an intention node skipping device and an intention node skipping device, wherein the intention node skipping method comprises the following steps: the method comprises the steps of obtaining a first intention of a first node of a conversation process, filling the first intention into a first word slot, sending first feedback information under the condition that the first intention is not matched with the first word slot, and jumping to the step of obtaining the first intention by the first node according to the first feedback information. By the method and the device, the problems that human-computer interaction equipment cannot understand and jump cannot be solved under the condition that a user does not express the intention of the node of the conversation process are solved, the human-computer interaction process is more flexible and controllable, and the interaction experience of the user is improved.
Description
Technical Field
The application relates to the field of human-computer interaction, in particular to an intention node skipping method and device and skipping equipment.
Background
With the development of the voice recognition technology, a plurality of human-computer interaction devices are generated in society, in the application of the human-computer interaction devices, a user often needs to carry out multiple rounds of conversations to interact with the human-computer interaction devices, and the human-computer interaction devices can understand the intention of the user in the corpus and carry out the next operation according to the intention of the user in the corpus. For example, when a bank transacts business, the human-computer interaction device firstly judges whether the user is the user, and under the condition that the human-computer interaction device judges that the user is the user according to the intention, the human-computer interaction device continuously inquires about the business required to be transacted by the user, and the user can transact the business in the current business scene only according to the flow set by the human-computer interaction device.
In the related technology, in the process of using the human-computer interaction device, a multi-turn task conversation process is stored in a database, when a user needs to use a certain service, the human-computer interaction device judges the intention of the user according to the linguistic data of the user, the human-computer interaction device selects a service scene needed by the user according to the intention of the user, after the service scene enters, all intentions expressed by the user can be matched only in the service scene, and when the intention expressed by the user does not belong to the conversation process of the service scene, the human-computer interaction device cannot understand and can be always in the conversation process of the service scene. For example, when a user transacts business in a bank, the man-machine interaction device is determined to be the user himself, and the user is in a business scene of overdue time of a bank card, if the user intention expressed by the user corpus at the moment is to look up a service telephone, the business scene of the man-machine interaction device at the overdue time cannot be matched with the business of the service telephone, and at the moment, the man-machine interaction device cannot understand the user intention and cannot directly jump to the business scene required by the user.
At present, an effective solution is not provided aiming at the problem that human-computer interaction equipment cannot understand under the condition that the user does not express the intention of a node of a conversation process.
Disclosure of Invention
The embodiment of the application provides an intention node skipping method, an intention node skipping device and skipping equipment, and aims to solve the problem that human-computer interaction equipment cannot understand at least under the condition that a user does not express the intention of a node of a conversation process in the related technology.
In a first aspect of the present invention, an intention node skipping method is provided, where the method includes:
the method comprises the steps of obtaining a first intention of a first node of a conversation process, filling the first intention into a first word slot, sending first feedback information under the condition that the first intention is not matched with the first word slot, and skipping to the step of obtaining the first intention by the first node according to the first feedback information.
In one embodiment, after the first node jumps to the step of acquiring the first intention, the method further comprises;
and acquiring a second intention of the first node, sending second feedback information under the condition that the second intention is not matched with the first word slot, and exiting the conversation process according to the second feedback information.
In one embodiment, after the filling the first intent into the first word slot, the method further comprises:
under the condition that the first intention is matched with the first word slot, the first node jumps to a second node of the conversation process;
and acquiring a third intention of the second node, filling the third intention into a second word slot, sending third feedback information under the condition that the third intention is not matched with the second word slot, jumping to the first node by the second node according to the third feedback information, and acquiring the first intention again.
In one embodiment, after the filling the first intent into the first word slot, the method further comprises:
under the condition that the first intention is matched with the first word slot, the first node jumps to a second node of the conversation process;
and acquiring a third intention of the second node, filling the third intention into a second word slot, sending fourth feedback information under the condition that the third intention is not matched with the second word slot and the third intention is matched with a third word slot of a brother node of the second node, jumping to the brother node by the second node according to the fourth feedback information, and filling the third intention into the third word slot.
In one embodiment, after the obtaining the first intent of the first node of the conversation process, the method further comprises:
and under the condition that the first node has at least two first word slots, the first word slots are preset with priorities, and the first intention fills the first word slots corresponding to the priorities.
In another aspect of the present invention, there is provided an intention node hopping apparatus, including:
the filling module is used for acquiring a user corpus, determining a first intention of a user through a semantic similarity model according to the user corpus, and filling the first intention into a first word slot of a first node of a conversation process;
the judging module is used for judging whether the first intention is matched with the first word slot or not, generating a judging result and sending out first feedback information under the condition that the judging result is that the first intention is not matched with the first word slot;
and the skipping module is used for skipping according to the first feedback information.
In one embodiment thereof, the apparatus further comprises:
and the quitting module is used for sending second feedback information by the judging module under the condition that the second intention is not matched with the first word slot after the second intention of the first word slot is obtained, and quitting the conversation process according to the second feedback information.
In one embodiment, the skip module further comprises:
and the first skipping unit is used for sending third feedback information by the judging module under the condition that a third intention of a second node of the conversation process is not matched with a third word slot, and skipping to the first node by the second node according to the third feedback information.
In one embodiment, the skip module further comprises:
and the second skipping unit is used for sending fourth feedback information by the judging module under the condition that a third intention of a second node of the conversation process is matched with a third word slot of a brother node, wherein the second node skips to the brother node according to the fourth feedback information, and the third intention fills in the third word slot.
In one embodiment, the filling module further comprises:
and the priority unit is used for presetting the priority of the first word slot under the condition that the first node has at least two first word slots.
According to another aspect of the present invention, there is provided an intention node hopping apparatus, the apparatus including: a voice acquisition device and a processor;
the voice acquisition device is used for acquiring user corpora and determining a first intention of a user according to the user corpora according to a semantic similarity model;
the processor is used for filling the first intention into a first word slot of a first node of a conversation process, judging whether the first intention is matched with the first word slot, generating a judgment result, sending first feedback information according to the judgment result, and carrying out corresponding skip on the current first node according to the first feedback information.
Compared with the related art, the intention node skipping method, the intention node skipping device and the intention node skipping equipment provided by the embodiment of the application send out corresponding feedback information under the condition that the user intention is not matched with the word slot of the node of the conversation process, so that the node skips correspondingly according to the feedback information. The problem that human-computer interaction equipment cannot be understood and cannot jump under the condition that a user does not express the intention of the nodes of the conversation process is solved, the human-computer interaction process is more flexible and controllable, and the interaction experience of the user is improved.
Drawings
The accompanying drawings, which are included to provide a further understanding of the application and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the application and together with the description serve to explain the application and not to limit the application. In the drawings:
FIG. 1 is a schematic diagram of an intent node hopping apparatus according to an embodiment of the present invention;
FIG. 2 is a first flowchart of an intention node hopping method according to an embodiment of the present application;
FIG. 3 is a flow chart II of an intention node hopping method according to an embodiment of the present application;
FIG. 4 is a flow chart III of an intention node hopping method according to an embodiment of the application;
FIG. 5 is a block diagram I of the structure of an intention node jump apparatus according to an embodiment of the present invention;
FIG. 6 is a block diagram of a second structure of an intention node jump apparatus according to an embodiment of the present invention;
FIG. 7 is a block diagram of a third configuration of an intention node jump apparatus according to an embodiment of the present invention;
FIG. 8 is a block diagram of a fourth configuration of an intention node jump apparatus according to an embodiment of the present invention;
FIG. 9 is a block diagram of the structure of an intention node jump apparatus according to an embodiment of the present invention;
FIG. 10 is a schematic diagram of an intention node hopping apparatus according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application will be described and illustrated below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application. All other embodiments obtained by a person of ordinary skill in the art based on the embodiments provided in the present application without any inventive step are within the scope of protection of the present application.
It is obvious that the drawings in the following description are only examples or embodiments of the present application, and that it is also possible for a person skilled in the art to apply the present application to other similar contexts on the basis of these drawings without inventive effort. Moreover, it should be appreciated that in the development of any such actual implementation, as in any engineering or design project, numerous implementation-specific decisions must be made to achieve the developers' specific goals, such as compliance with system-related and business-related constraints, which may vary from one implementation to another.
Reference in the specification to "an embodiment" means that a particular feature, structure, or characteristic described in connection with the embodiment can be included in at least one embodiment of the specification. The appearances of the phrase in various places in the specification are not necessarily all referring to the same embodiment, nor are separate or alternative embodiments mutually exclusive of other embodiments. Those of ordinary skill in the art will explicitly and implicitly appreciate that the embodiments described herein may be combined with other embodiments without conflict.
Unless defined otherwise, technical or scientific terms referred to herein shall have the ordinary meaning as understood by those of ordinary skill in the art to which this application belongs. Reference to "a," "an," "the," and similar words throughout this application are not to be construed as limiting in number, and may refer to the singular or the plural. The present application is directed to the use of the terms "including," "comprising," "having," and any variations thereof, which are intended to cover non-exclusive inclusions; for example, a process, method, system, article, or apparatus that comprises a list of steps or modules (elements) is not limited to the listed steps or elements, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus. Reference to "connected," "coupled," and the like in this application is not intended to be limited to physical or mechanical connections, but may include electrical connections, whether direct or indirect. The term "plurality" as referred to herein means two or more. "and/or" describes an association relationship of associated objects, meaning that three relationships may exist, for example, "A and/or B" may mean: a exists alone, A and B exist simultaneously, and B exists alone. The character "/" generally indicates that the former and latter associated objects are in an "or" relationship. Reference herein to the terms "first," "second," "third," and the like, are merely to distinguish similar objects and do not denote a particular ordering for the objects.
The intention node skip device provided by the application can be applied to a human-computer interaction dialogue scene of a bank, fig. 1 is a schematic diagram of the intention node skip device according to the embodiment of the invention, as shown in fig. 1, voice information of a user is identified and acquired through a human-computer interaction device 102, then user corpora are extracted from the voice information of the user, the user corpora determine a first intention of the user according to a semantic similarity model, then the first intention of the user is sent to a server 104, then the server 104 fills the first intention into a first word slot of a first node of a dialogue process, the first intention of the user is displayed on a display device 106 under the condition that the first intention is matched with the first word slot, the server 104 sends out first feedback information under the condition that the first intention is not matched with the first word slot, the human-computer interaction device 102 continuously inquires the first intention of the user according to the first feedback information, and the display device 106 returns to the interface that captured the first intent.
In one embodiment, an intention node hopping method is provided, the method comprising:
the method comprises the steps of filling a first intention into a first word slot by obtaining the first intention of a first node of a conversation process, sending first feedback information under the condition that the first intention is not matched with the first word slot, and jumping to the step of obtaining the first intention by the first node according to the first feedback information.
The method comprises the steps that user corpora are obtained when a user carries out conversation with human-computer interaction equipment, a user intention with the highest score is calculated through a semantic similarity model, the user intention with the highest score is used as a first intention, then the first intention is filled in a first word slot, under the condition that the first intention is not matched with the first word slot, a first node of a conversation process is triggered to be abnormal, first feedback information is sent, and the first node jumps to the step of obtaining the first intention according to the first feedback information.
By the method, when the first intention is not matched with the first word slot, the first feedback information is sent, the first node of the conversation process carries out corresponding skipping according to the first feedback information, the problems that human-computer interaction equipment cannot understand and skip cannot be solved under the condition that a user does not express the intention of the node of the conversation process are solved, the human-computer interaction process is more flexible and controllable, and the interaction experience of the user is improved.
In one embodiment, as shown in fig. 2, fig. 2 is a first flowchart of an intention node switching method according to the embodiment of the present application, where the method further includes:
step S202, a first intention of a first node of the conversation process is obtained, the first intention is filled in a first word slot, first feedback information is sent out under the condition that the first intention is not matched with the first word slot, and the first node jumps to the step of obtaining the first intention according to the first feedback information.
Step S204, acquiring a second intention of the first node, sending second feedback information under the condition that the second intention is not matched with the first word slot, and exiting the conversation process according to the second feedback information.
After the first node jumps to the step of obtaining the first intention, the user corpus of the current first node is continuously obtained, the second intention of the user is determined through a semantic similarity model after the user corpus is obtained, the second intention is filled in the first word slot, second feedback information is sent out under the condition that the second intention is still not matched with the first word slot, and the conversation process exits according to the second feedback information.
For example, under the condition that the first word slot of the first node in the conversation process is used for acquiring whether the user is the user, when the first intention expressed by the user is not the user, the first intention does not accord with the business intention at this moment, the current node is triggered to be abnormal, the business problem of the user is inquired again, the three times of user intentions do not accord with the business intention can be configured, and if the business problem of the user is inquired for three times, the user intention does not accord with the business intention, the current conversation is exited.
Through the steps S202 to S204, under the condition that the first intention is not matched with the first word slot, the second intention of the first word slot is continuously obtained, the second intention is matched with the first word slot, if the second intention is not matched with the first word slot, the system exits the conversation process, the problems that the human-computer interaction device cannot understand and cannot jump under the condition that the user does not express the intention of the node of the conversation process are solved, the human-computer interaction process is more flexible and controllable, and the interaction experience of the user is improved.
In one embodiment, as shown in fig. 3, fig. 3 is a flowchart two of an intent skip method according to an embodiment of the present application. The method comprises the following steps:
step S302, under the condition that the first intention is matched with the first word slot, the first node of the conversation process jumps to the second node.
And when the corresponding conversation process defines the corresponding slot position, obtaining the corresponding user intention according to the corresponding slot position, filling the user intention into the corresponding word slot, and carrying out conversation state migration.
For example, under the condition that the first word slot of the first node in the conversation process is used for acquiring whether the user is the user, the conversation process can be continued to be carried out later only after the user expresses the intention of the user and fills the intention of the user into the word slot, so that the process can be matched with the normal process and can be certainly the intention of the user, and the normal jump of the conversation process is realized.
Step S304, acquiring a third intention of a second node of the conversation process, filling the third intention into a second word slot, sending third feedback information under the condition that the third intention is not matched with the second word slot, jumping to the first node by the second node according to the third feedback information, and continuously acquiring the first intention of the first node.
After entering a second node of the conversation process, continuously acquiring a third intention of the user according to the conversation process, after acquiring the third intention, filling the third intention into a second word slot of the second node, sending third feedback information under the condition that the third intention is not matched with the second word slot, jumping to the first node by the second node according to the third feedback information, and re-acquiring the first intention at the first node.
For example, if the user answers the first round of semantic understanding and is sure to be the intention of the user, whether the word slot of the user is filled with the right or not is determined, then the process dialogue enters the next round of call and continuously asks the user service question, the third intention of the user is continuously obtained under the condition that the second word slot of the second node of the next round of call process is the overdue number of days, when the service question corresponding to the third intention of the user is the customer service telephone, the system jumps to the first node to obtain the first intention of the user again and enters the service scene required by the user because the service question cannot be matched under the service scene of the overdue number of days.
Through steps S302 to S304, when the second node of the conversation process cannot be matched with the third intention expressed by the user, the system sends out third feedback information, the second node jumps to the first node according to the third feedback information and reacquires the first intention of the user, so that the problems that the human-computer interaction device cannot understand and cannot jump under the condition that the user does not express the intention of the node of the conversation process are solved, the process of human-computer interaction is more flexible and controllable, and the interaction experience of the user is improved.
In one embodiment, as shown in fig. 4, fig. 4 is a flowchart three of an intent skip method according to an embodiment of the present application, where the method includes:
step S402, under the condition that the first intention is matched with the first word slot, the first node jumps to the second node.
Step S404, a third intention of a second node of the conversation process is obtained, the third intention is filled into a second word slot, fourth feedback information is sent out under the conditions that the third intention is not matched with the second word slot and the third intention is matched with a third word slot of a brother node of the second node, the second node jumps to the brother node according to the fourth feedback information, and the third intention is filled into the third word slot.
And when the second node has a brother node and the third intention can be matched with the third word slot of the brother node of the second node, sending fourth feedback information, jumping the second node to the brother node of the second node according to the fourth feedback information, and filling the third intention into the third word slot.
For example, when the word slot of the second node of the conversation process of the user is the number of overdue days, and the word slot of the sibling node of the second node is the overdue consequence, and when the third intention of the second node of the user is the overdue consequence, because the overdue consequence of the third intention of the user does not match the number of overdue days of the second word slot, but can match the third word slot of the sibling node, the second node of the conversation process jumps to the sibling node, and fills the third intention of the user into the third word slot of the sibling node.
Through the steps S402 to S404, under the condition that the third intention expressed by the user is not matched with the second word slot of the second node of the conversation process but is matched with the third word slot of the sibling node of the second node, the second node of the conversation process is switched to the sibling node of the second node, so that the problems that the human-computer interaction device cannot understand and cannot jump under the condition that the user does not express the intention of the node of the conversation process are solved, the human-computer interaction process is more flexible and controllable, and the interaction experience of the user is improved.
In one embodiment thereof, the method further comprises:
and under the condition that the first node has at least two first word slots, the first word slots preset priorities, and the first intents are filled into the first word slots corresponding to the priorities.
For example, under the condition that the first node includes three first word slots, namely, the number of overdue days, the overdue consequences and the latest payment time, and the priority of the number of overdue days is the highest, when the user intention is overdue, because the first node has a plurality of first word slots, and the user intention can be matched with the first word slots, the first word slot with the highest priority is filled preferentially, namely, the first word slot with the number of overdue days is filled in.
According to the method, when at least two first word slots exist in the same node, the priority is set for the first word slots, and after the user intention is obtained, the user intention is filled into the word slots with high priority according to the priority. The problem that when a plurality of word slots exist in a conversation process node, human-computer interaction equipment cannot be further filled due to incomprehension under the condition that intentions expressed by users are fuzzy is solved, the human-computer interaction process is more flexible and controllable, and the interaction experience of the users is improved.
Corresponding to the above-mentioned method for intent node skip, in this embodiment, an intent node skip device is further provided, and the device is used for implementing the above-mentioned embodiment, and the description of the device is omitted.
FIG. 5 is a block diagram of a first structure of an intention node jump apparatus according to an embodiment of the present invention. As shown in FIG. 5, an intent node hopping apparatus includes a fill module 52, a judge module 54, and a hop module 56.
After the filling module 52 obtains the corpus of the user, the first intention of the user is determined through the semantic similarity model, the first intention is filled into the first word slot of the first node of the conversation process, the judging module 54 judges the first intention and the first word slot, under the condition that the first intention and the first word slot are not matched, the judging module 54 sends the first feedback information to the skipping module 56, and the skipping module 56 skips to the step of obtaining the first intention according to the first feedback information.
By the device, after the filling module 52 fills the first intention in the first word slot, if the first intention does not match the first word slot, the judging module 54 sends the first feedback information to the skipping module 56, and the skipping module 56 skips to the step of acquiring the first intention according to the first feedback information. The problems that human-computer interaction equipment cannot understand and jump under the condition that a user does not express the intention of a node of a conversation process are solved, the human-computer interaction process is more flexible and controllable, and the interaction experience of the user is improved.
Fig. 6 is a block diagram of a second structure of the intention node jump apparatus according to the embodiment of the present invention, and as shown in fig. 6, the intention node jump apparatus further includes an exit module 58.
After the filling module 52 obtains the first intention of the user and fills the first intention into the first word slot of the first node of the conversation process, the judging module 54 sends out first feedback information when the first intention is not matched with the first word slot, the skipping module 56 skips to the step of obtaining the first intention according to the first feedback information, continues to obtain the second intention of the first word slot, fills the second intention into the first word slot after the filling module 52 obtains the second intention of the user, and sends out second feedback information when the second intention is not matched with the first word slot, and exits the conversation process.
For example, when the human-computer interaction device inquires about a user service problem, the human-computer interaction device obtains and determines a first intention of the user according to the user corpus, if the first intention of the user does not match with a word slot of the current conversation process, a node abnormality is triggered, the human-computer interaction device inquires about the user service problem again and obtains the first intention of the user again, the situation that the user does not hit the service intention for three times can be configured, and if the intention of the user for three times does not match with the service intention, the conversation process is exited.
Through the device, the second intention of the user is continuously obtained under the condition that the first intention of the user is not matched with the first word slot, and the second intention is not matched with the first word slot, so that the conversation process is quitted, the problems that human-computer interaction equipment cannot understand and cannot jump under the condition that the user does not express the intention of the nodes of the conversation process are solved, the human-computer interaction is more flexible and controllable, and the interaction experience of the user is improved.
Fig. 7 is a block diagram of a third structure of an intention node device according to an embodiment of the invention, and as shown in fig. 7, the skipping module 56 further includes a first skipping unit 560.
After the filling module 52 obtains the first intention of the user, and fills the first intention in the first word slot of the first node of the dialog flow, when the first intention is matched with the first word slot, the first node of the dialog flow jumps to the second node of the dialog flow to obtain the third intention of the user, the judging module 54 judges whether the third intention of the user is matched with the second word slot, if the third intention is not matched with the second word slot, the judging module 54 sends out third feedback information, and the first jumping unit 560 jumps to the first node of the dialog flow according to the third feedback information to obtain the first intention of the user again.
Under the condition that the first intention of the user is matched with the first word slot, the first node of the conversation process jumps to the second node, the third intention of the user in the second word slot of the second node is continuously obtained, the judging module 54 sends out third feedback information under the condition that the third intention of the user is not matched with the second word slot, and the first jumping unit 560 jumps the second node of the conversation process to the first node according to the third feedback information and obtains the first intention of the user again.
Through the device, under the condition that the first intention is matched with the first word slot, the third intention of the second word slot is continuously obtained, and when the third intention is not matched with the second word slot, the second node of the conversation process jumps to the first node and obtains the first intention of the first word slot again. The problems that human-computer interaction equipment cannot understand and jump cannot be solved under the condition that a user does not express the intention of a node of a conversation process are solved, human-computer interaction is more flexible and controllable, and interaction experience of the user is improved.
Fig. 8 is a block diagram of a fourth structure of the intention node device according to the embodiment of the invention, and as shown in fig. 8, the jump module 56 further includes a second jump unit 562.
When the first intention of the user is matched with the first word slot of the first node of the conversation process, the first node of the current conversation process jumps to the second node, acquires a third intention of the user of the second word slot of the second node of the conversation process, fills the third intention of the user into the second word slot, fills the third intention of the user into the third word slot of the brother node of the second node when the third intention is not matched with the second word slot, sends fourth feedback information when the third intention is matched with the third word slot, and the second jumping unit 562 switches the second node of the current conversation process to the brother node according to the fourth feedback information, fills the third intention into the third word slot, and then the brother node continues to acquire the intention of the user according to a preset process to carry out next filling.
Through the device, after the first node of the conversation process jumps to the second node, the third intention of the user is continuously acquired, when the third intention of the user is not matched with the second word slot but is matched with the third word slot of the brother node of the second node, the second node of the conversation process jumps to the brother node, the third intention is filled in the third word slot, and then the intention of the user is continuously acquired according to the established process. The problems that human-computer interaction equipment cannot understand and jump cannot be solved under the condition that a user does not express the intention of a node of a conversation process are solved, human-computer interaction is more flexible and controllable, and interaction experience of the user is improved.
Fig. 9 is a block diagram of a fifth configuration of an intention node device according to an embodiment of the present invention, and as shown in fig. 9, the padding module 52 further includes a priority unit 520.
After determining the first intention of the user according to the first word slot of the first node of the conversation process, when the first node of the conversation process has at least two first word slots, the priority unit 520 sets a priority for the first word slots, and when the first intention of the user is filled, the first intention is filled into the first word slot with a higher priority first.
With the above apparatus, in the case that the first node has at least two first word slots, the priority unit 520 preferentially fills the word slot with a higher priority by setting a priority to the first word slot. The problem that when a plurality of word slots exist in a node of a conversation process, human-computer interaction equipment cannot be further filled due to incomprehension under the condition that intentions expressed by a user are fuzzy is solved, the human-computer interaction process is more flexible and controllable, and the interaction experience of the user is improved.
Fig. 10 is an intention node skip apparatus according to an embodiment of the present invention, as shown in fig. 10, the intention node skip apparatus includes a voice collecting device 1002 and a processor 1004, the user corpus is obtained through the voice collecting device 1002, a first intention of the user is determined according to a semantic similarity model, then the first intention is sent to the processor 1004, the processor 1004 fills the first intention into a first word slot of a first node of a conversation process, in case that the first intention does not match the first word slot, the processor 1004 sends out first feedback information, and jumps to a step in which the voice collecting device 1002 obtains the first intention of the user, the voice collecting device 1002 reacquires a second intention of the user, in case that the second intention does not match the first word slot, the processor 1004 sends out second feedback information, exits the conversation process, in case that the first intention of the user matches the first word slot, the voice collecting device 1002 continues to obtain the third intention of the user, and when the third intention of the user is not matched with the second word slot, the processor 1004 sends out third feedback information, jumps to the first node from the second node, and continues to obtain the first intention of the user. And under the condition that the second node has a brother node, when the third intention is not matched with the second word slot and is matched with the third word slot of the brother node, filling the third intention into the third word slot of the brother node, jumping the second node to the brother node, and continuously acquiring the user intention according to the conversation process. After acquiring the first intention of the user, when the first node has at least two first word slots, the processor 1004 sorts the first word slots according to priority, and fills the first intention of the user into the first word slots with higher priority preferentially.
All or part of the processes in the above embodiments can be understood by those in the art, and the technical features of the above embodiments can be arbitrarily combined, so that for the sake of brevity, all possible combinations of the technical features in the above embodiments are not described, however, as long as there is no contradiction between the combinations of the technical features, the combinations of the technical features should be considered as the scope of the present description.
The above-mentioned embodiments only express several embodiments of the present application, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the concept of the present application, which falls within the scope of protection of the present application. Therefore, the protection scope of the present patent shall be subject to the appended claims.
Claims (11)
1. An intention node hopping method, comprising:
the method comprises the steps of obtaining a first intention of a first node of a conversation process, filling the first intention into a first word slot, sending first feedback information under the condition that the first intention is not matched with the first word slot, and skipping to the step of obtaining the first intention by the first node according to the first feedback information.
2. The method of claim 1, wherein after the first node jumps to the step of obtaining the first intent, the method further comprises;
and acquiring a second intention of the first node, sending second feedback information under the condition that the second intention is not matched with the first word slot, and exiting the conversation process according to the second feedback information.
3. The method of claim 1, wherein after the filling of the first intent into a first word slot, the method further comprises:
under the condition that the first intention is matched with the first word slot, the first node jumps to a second node of the conversation process;
and acquiring a third intention of the second node, filling the third intention into a second word slot, sending third feedback information under the condition that the third intention is not matched with the second word slot, jumping to the first node by the second node according to the third feedback information, and acquiring the first intention again.
4. The method of claim 1, wherein after the filling of the first intent into a first word slot, the method further comprises:
under the condition that the first intention is matched with the first word slot, the first node jumps to a second node of the conversation process;
and acquiring a third intention of the second node, filling the third intention into a second word slot, sending fourth feedback information under the condition that the third intention is not matched with the second word slot and the third intention is matched with a third word slot of a brother node of the second node, jumping to the brother node by the second node according to the fourth feedback information, and filling the third intention into the third word slot.
5. The method of claim 1, wherein populating the first intent into a first word slot comprises:
and under the condition that the first node has at least two first word slots, the first word slots are preset with priorities, and the first intention fills the first word slots corresponding to the priorities.
6. An intention node hopping apparatus, comprising:
the filling module is used for acquiring a user corpus, determining a first intention of a user through a semantic similarity model according to the user corpus, and filling the first intention into a first word slot of a first node of a conversation process;
the judging module is used for judging whether the first intention is matched with the first word slot or not, generating a judging result and sending out first feedback information under the condition that the judging result is that the first intention is not matched with the first word slot;
and the skipping module is used for skipping according to the first feedback information.
7. The apparatus of claim 6, further comprising:
and the quitting module is used for sending second feedback information by the judging module under the condition that the second intention is not matched with the first word slot after the second intention of the first node is obtained, and quitting the conversation process according to the second feedback information.
8. The apparatus of claim 6, wherein the skip module further comprises:
and the first skipping unit is used for sending third feedback information by the judging module under the condition that a third intention of a second node of the conversation process is not matched with a second word slot, and skipping to the first node by the second node according to the third feedback information.
9. The apparatus of claim 6, wherein the skip module further comprises:
and the second skipping unit is used for sending fourth feedback information by the judging module under the condition that a third intention of a second node of the conversation process is matched with a third word slot of a brother node, wherein the second node skips to the brother node according to the fourth feedback information, and the third intention fills in the third word slot.
10. The apparatus of claim 6, wherein the fill module further comprises:
and the priority unit is used for presetting the priority of the first word slot under the condition that the first node has at least two first word slots.
11. An intent node hopping apparatus, comprising: a voice acquisition device and a processor;
the voice acquisition device is used for acquiring user corpora and determining a first intention of a user according to the user corpora through a semantic similarity model;
the processor is used for filling the first intention into a first word slot of a first node of a conversation process, judging whether the first intention is matched with the first word slot, generating a judgment result, sending first feedback information according to the judgment result, and carrying out corresponding skip according to the first feedback information.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010298464.0A CN111488447B (en) | 2020-04-16 | 2020-04-16 | Method and device for jumping intention node and jumping equipment |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010298464.0A CN111488447B (en) | 2020-04-16 | 2020-04-16 | Method and device for jumping intention node and jumping equipment |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN111488447A true CN111488447A (en) | 2020-08-04 |
| CN111488447B CN111488447B (en) | 2023-06-13 |
Family
ID=71796720
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202010298464.0A Active CN111488447B (en) | 2020-04-16 | 2020-04-16 | Method and device for jumping intention node and jumping equipment |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN111488447B (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113593533A (en) * | 2021-09-10 | 2021-11-02 | 平安科技（深圳）有限公司 | Flow node skipping method, device, equipment and medium based on intention recognition |
| CN115527537A (en) * | 2022-11-24 | 2022-12-27 | 广州小鹏汽车科技有限公司 | Voice interaction method, server and computer readable storage medium |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109446307A (en) * | 2018-10-16 | 2019-03-08 | 浪潮软件股份有限公司 | A kind of method for realizing dialogue management in Intelligent dialogue |
| CN110377716A (en) * | 2019-07-23 | 2019-10-25 | 百度在线网络技术（北京）有限公司 | Exchange method, device and the computer readable storage medium of dialogue |
| US20200005772A1 (en) * | 2018-06-28 | 2020-01-02 | Beijing Baidu Netcom Science And Technology Co., Ltd. | Interactive method and device of robot, and device |
-
2020
- 2020-04-16 CN CN202010298464.0A patent/CN111488447B/en active Active
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20200005772A1 (en) * | 2018-06-28 | 2020-01-02 | Beijing Baidu Netcom Science And Technology Co., Ltd. | Interactive method and device of robot, and device |
| CN109446307A (en) * | 2018-10-16 | 2019-03-08 | 浪潮软件股份有限公司 | A kind of method for realizing dialogue management in Intelligent dialogue |
| CN110377716A (en) * | 2019-07-23 | 2019-10-25 | 百度在线网络技术（北京）有限公司 | Exchange method, device and the computer readable storage medium of dialogue |
Non-Patent Citations (1)
| Title |
|---|
| 杨成彪;吕荣荣;吴刚;: "一种基于记忆网络的多轮对话下的意图识别方法" * |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113593533A (en) * | 2021-09-10 | 2021-11-02 | 平安科技（深圳）有限公司 | Flow node skipping method, device, equipment and medium based on intention recognition |
| CN113593533B (en) * | 2021-09-10 | 2023-05-02 | 平安科技（深圳）有限公司 | Method, device, equipment and medium for jumping flow node based on intention recognition |
| CN115527537A (en) * | 2022-11-24 | 2022-12-27 | 广州小鹏汽车科技有限公司 | Voice interaction method, server and computer readable storage medium |
Also Published As
| Publication number | Publication date |
|---|---|
| CN111488447B (en) | 2023-06-13 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN105530387B (en) | The call processing method of IVR system | |
| CN100580769C (en) | Method and apparatus for selective speech recognition | |
| US6356533B1 (en) | Apparatus and method for selecting communication modes | |
| CN110392168B (en) | Call processing method, device, server, storage medium and system | |
| CN111488447A (en) | Intention node skipping method and device and skipping equipment | |
| US9236048B2 (en) | Method and device for voice controlling | |
| CN105843650A (en) | Application program management method and device in intelligent terminal | |
| CN111510564B (en) | Data processing method, device and medium based on interactive voice response system | |
| CN106550082A (en) | The method and apparatus that a kind of use voice assistant application is dialled | |
| CN108733666B (en) | Server information pushing method, terminal information sending method, device and system | |
| CN115022576A (en) | Method and device for optimizing network conference under extreme network environment | |
| CN113993092A (en) | Emergency call method, device, mobile terminal and network side equipment | |
| US20190349480A1 (en) | Inquiry processing method, system, terminal, automatic voice interactive device, display processing method, telephone call controlling method, and storage medium | |
| CN104732982A (en) | Method and device for recognizing voice in interactive voice response (IVR) service | |
| CN111225115B (en) | Information providing method and device | |
| CN110502631B (en) | Input information response method and device, computer equipment and storage medium | |
| CN108121713A (en) | Intension recognizing method and device | |
| CN110047486A (en) | Sound control method, device, server, system and storage medium | |
| CN105681536B (en) | A kind of Dialing Method and user terminal | |
| CN110456920A (en) | Semantic analysis-based content recommendation method and device | |
| CN109788445A (en) | A kind of group-calling service method for building up, base station, eMME and system | |
| CN104539777B (en) | Realize the method and device continuously communicated | |
| CN106506530A (en) | Conference call method and apparatus | |
| CN108401079B (en) | Method and device for robbing red envelope through voice on IVR platform | |
| CN110543556A (en) | Dialogue configuration method, storage medium and electronic equipment |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |