CN111385403A - Telephone data processing method, device, equipment and medium based on mail - Google Patents

Telephone data processing method, device, equipment and medium based on mail Download PDF

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Publication number
CN111385403A
CN111385403A CN202010112610.6A CN202010112610A CN111385403A CN 111385403 A CN111385403 A CN 111385403A CN 202010112610 A CN202010112610 A CN 202010112610A CN 111385403 A CN111385403 A CN 111385403A
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CN
China
Prior art keywords
contact
information
mails
contact person
telephone
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Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CN202010112610.6A
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Chinese (zh)
Inventor
欧阳杰
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Ping An Life Insurance Company of China Ltd
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Ping An Life Insurance Company of China Ltd
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Application filed by Ping An Life Insurance Company of China Ltd filed Critical Ping An Life Insurance Company of China Ltd
Priority to CN202010112610.6A priority Critical patent/CN111385403A/en
Publication of CN111385403A publication Critical patent/CN111385403A/en
Pending legal-status Critical Current

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H04M1/575—Means for retrieving and displaying personal data about calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/214—Monitoring or handling of messages using selective forwarding
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/42—Mailbox-related aspects, e.g. synchronisation of mailboxes
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/56—Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/56—Arrangements for indicating or recording the called number at the calling subscriber's set

Abstract

The invention discloses a telephone data processing method, a device, equipment and a medium based on mails, wherein the method comprises the following steps: receiving incoming call information containing incoming call numbers sent by a telephone terminal through a wireless connection module; acquiring contact information matched with the telephone number of the contact person and the incoming call number in all contact information; acquiring all mails within a first preset time range from all mails in a preset mailbox, and marking the mails as incoming interval mails; acquiring a contact person, a contact person telephone number, a contact person address, a contact person mailbox address and an incoming call associated mail in a historical contact subject of the contact person in contact information matched with the incoming call number, performing duplication elimination processing, and recording the duplicated incoming call associated mail as an incoming call useful information mail; and presented to the patching user. The invention realizes automatic matching of related mail contents, thereby enabling two communication parties to quickly cut into themes, improving the communication efficiency and reducing the communication cost.

Description

Telephone data processing method, device, equipment and medium based on mail
Technical Field
The present invention relates to the field of data processing, and in particular, to a method and an apparatus for processing telephone data based on mail, a computer device, and a storage medium.
Background
At present, with the rapid development of enterprise business, communication from all aspects can occur in the business, and higher requirements are put forward on the effectiveness and timeliness of the communication; meanwhile, in the prior art, a call or an outgoing call usually only displays a telephone number or an associated address book at a telephone terminal, information such as a historical communication theme with a contact person cannot be acquired, and the next communication is usually performed after the information is redescribed in the telephone, so that the communication effectiveness and timeliness are poor, and the communication cost is wasted.
Disclosure of Invention
The invention provides a telephone data processing method and device based on mails, computer equipment and a storage medium, which realize effective connection between the telephone and the mails, greatly improve the efficiency and convenience of making a call and save the communication cost.
A method for mail-based telephony data processing, comprising:
receiving incoming call information sent by a telephone terminal through a wireless connection module; the incoming call information comprises an incoming call number;
acquiring contact information matched with a contact person telephone number and the incoming call number in all contact information in a database; each item of contact information comprises a contact person, a contact person telephone number, a contact person address, a contact person mailbox address and a historical contact subject of the contact person;
acquiring all mails in a first preset time range from all mails in a preset mailbox, and marking all the acquired mails as incoming interval mails; the first preset time range refers to a time range of advancing a first preset duration from the current time;
acquiring incoming call associated mails containing any one or more of the contact person, the contact person telephone number, the contact person address, the contact person mailbox address and the contact person historical contact subject in the contact information matched with the incoming call number from all the incoming call interval mails, performing deduplication processing on all the incoming call associated mails, and recording the incoming call associated mails subjected to deduplication processing as incoming call useful information mails;
and arranging the useful incoming call information mails according to a preset arrangement sequence, and displaying the arranged useful incoming call information mails to a wiring user according to a preset display mode.
A mail-based telephony data processing apparatus comprising:
the first receiving module is used for receiving the incoming call information sent by the telephone terminal through the wireless connection module; the incoming call information comprises an incoming call number;
the first acquisition module is used for acquiring the contact information matched with the telephone number of the contact person in all contact information in the database; each item of contact information comprises a contact person, a contact person telephone number, a contact person address, a contact person mailbox address and a historical contact subject of the contact person;
the second acquisition module is used for acquiring all mails in a first preset time range from all mails in a preset mailbox and marking all the acquired mails as incoming interval mails; the first preset time range refers to a time range of advancing a first preset duration from the current time;
the first duplication elimination module is used for acquiring incoming call associated mails containing any one or more of the contact person, the contact person telephone number, the contact person address, the contact person mailbox address and the contact person historical contact subject in the contact information matched with the incoming call number from all the incoming call interval mails, carrying out duplication elimination processing on all the incoming call associated mails, and recording the incoming call associated mails subjected to the duplication elimination processing as incoming call useful information mails;
and the output module is used for arranging the incoming useful information mails according to a preset arrangement sequence and displaying the arranged incoming useful information mails to a wiring user according to a preset display mode.
A computer device comprising a memory, a processor and a computer program stored in said memory and executable on said processor, said processor implementing the steps of the above-mentioned mail-based telephony data processing method when executing said computer program.
A computer-readable storage medium, which stores a computer program that, when executed by a processor, implements the steps of the above-described mail-based telephone data processing method.
The invention provides a telephone data processing method, a device, a computer device and a storage medium based on mails, which are characterized in that incoming call information containing incoming call numbers and sent by a telephone terminal through a wireless connection module is received, contact information (the contact information comprises contact persons, contact person telephone numbers, contact person addresses, contact person mailbox addresses and historical contact subjects of the contact persons) matching the contact person telephone numbers and the incoming call numbers in all contact information in a database is obtained, all mails in a first preset time range are marked as incoming call interval mails from all mails, any one or more of the contact persons, the contact person telephone numbers, the contact person addresses, the contact person mailbox addresses and the historical contact subjects of the contact persons in the contact information matching the incoming call numbers are obtained, the incoming call associated mails after being processed in the past are recorded as useful incoming call information mails and are processed according to a preset arrangement sequence Arranging and displaying the arranged useful incoming call information mails to a wiring user according to a preset display mode. Therefore, the method and the device realize that the matched contact information is automatically acquired by receiving the incoming call information containing the incoming call number sent by the telephone terminal through the wireless connection module, and the matched incoming call useful information mail is automatically displayed, so that the connection user can conveniently know the mail content related to the incoming call contact person, the communication parties can quickly cut in the theme, the efficiency and the convenience of making a call are improved, meanwhile, the related information of a telephone communication object can be quickly known to determine the communication theme, and the communication cost is reduced.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the description of the embodiments of the present invention will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art that other drawings can be obtained according to these drawings without inventive labor.
FIG. 1 is a schematic diagram of an application environment of a mail-based telephony data processing method in accordance with an embodiment of the present invention;
FIG. 2 is a flow chart of a method of mail-based telephony data processing in accordance with an embodiment of the present invention;
FIG. 3 is a flow chart of a method of mail-based telephony data processing in accordance with another embodiment of the present invention;
FIG. 4 is a flowchart of step S60 of the mail-based telephony data processing method in accordance with an embodiment of the present invention;
FIG. 5 is a flowchart of step S120 of a mail-based telephony data processing method in accordance with an embodiment of the present invention;
FIG. 6 is a functional block diagram of a mail-based telephony data processing apparatus in accordance with an embodiment of the present invention;
FIG. 7 is a schematic diagram of a computer device in an embodiment of the invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The mail-based telephone data processing method provided by the invention can be applied to the application environment shown in figure 1, wherein a client (computer equipment) communicates with a server through a network, and a telephone end communicates with the server through a wireless connection module. The client (computer device) includes, but is not limited to, various personal computers, notebook computers, smart phones, tablet computers, cameras, and portable wearable devices. The server may be implemented as a stand-alone server or as a server cluster consisting of a plurality of servers. The telephone side can be implemented by a fixed telephone or a mobile telephone.
In an embodiment, as shown in fig. 2, a method for processing telephone data based on mail is provided, which mainly comprises the following steps S10-S50:
s10, receiving the incoming call information sent by the telephone terminal through the wireless connection module; the incoming call information comprises an incoming call number.
The telephone terminal can be a fixed telephone and can also be a mobile telephone, and preferably, the telephone terminal is a fixed telephone, because the fixed telephone can better ensure the requirements of high quality and high stability of the call signal; the wireless connection module is used for transmitting information in a wireless connection mode, the telephone end is in wireless communication connection with the server through the wireless connection module, the incoming call information is information which is sent to the server by the telephone end through the wireless connection module and is related to an incoming call number, and the incoming call information comprises the incoming call number.
Understandably, the telephone end receives the incoming call information after the incoming call information is sent by the connection module.
S20, acquiring the contact information of which the contact person telephone number is matched with the incoming call number in all contact information in the database; each item of contact information comprises a contact, a contact telephone number, a contact address, a contact mailbox address and a history contact subject of the contact.
The database is used for storing all the contact information, the contact information comprises contacts, contact telephone numbers, contact addresses, contact mailbox addresses and historical contact topics of the contacts, the attributes (the contacts, the contact telephone numbers, the contact addresses, the contact mailbox addresses and the historical contact topics of the contacts) in the contact information are associated with one another, the contacts are names of people for telephone contact, the contact telephone numbers are telephone numbers corresponding to the contacts, the contact addresses are working addresses of the contacts, the contact mailbox addresses are mailbox addresses corresponding to the contacts, the historical contact topics of the contacts are related topics related to the contact communication (the historical contact topics can be extracted from the full text of mails), and the formats of the topics are not limited, the code number may be used, or the text content may be used, for example: in business scenarios in enterprises, a "demand topic" or "demand topic code" of demand is proposed across departments.
Understandably, the contact person telephone numbers in all contact information in the acquired database are the same as the incoming call number or the contact person telephone numbers in all contact information comprise the contact information of the incoming call number.
S30, acquiring all mails within a first preset time range from all mails in a preset mailbox, and marking all the acquired mails as incoming interval mails; the first preset time range refers to a time range of advancing a first preset duration from the current time.
Understandably, the first preset time range refers to a time range in which a first preset time length is pushed forward from the current time, the first preset time length is set according to a requirement, for example, the first preset time length may be three days, one week or one month, and all mails meeting the requirement of the first preset time length are acquired in the preset mailbox (the preset mailbox refers to one or more mailboxes specified by a connection user according to a communication requirement) and are marked as the incoming interval mails.
S40, obtaining incoming call associated mails containing any one or more of the contact, the contact telephone number, the contact address, the contact mailbox address and the contact history contact subject in the contact information matched with the incoming call number from all the incoming call interval mails, and carrying out duplication elimination processing on all the incoming call associated mails, and recording the incoming call associated mails subjected to duplication elimination processing as incoming call useful information mails.
Understandably, in all the incoming call interval mails, the incoming call interval mail including any one or more of the contact, the contact phone number, the contact address, the contact mailbox address and the historical contact subject of the contact in the contact information matched with the incoming call number is found and marked as the incoming call associated mail, the finding mode may be various, and without limitation, different attributes in the incoming call associated mail may be found according to different items in the contact information in a suboptimal manner, wherein the attributes of the incoming call associated mail include a recipient and a sender, for example: the incoming interval mails of which the receivers or senders contain the contact mailbox addresses can be preferably searched. The incoming call associated mails can have repeated mails, all the incoming call associated mails are subjected to repeated item removal, namely only one incoming call associated mail is reserved for each group of repeated incoming call associated mails, and the incoming call associated mails after the repeated item removal processing are recorded as incoming call useful information mails.
And S50, arranging the useful incoming call information mails according to a preset arrangement sequence, and displaying the arranged useful incoming call information mails to a wiring user according to a preset display mode.
Wherein, the incoming useful information mail comprises mail time; preferably, the preset arrangement sequence is in accordance with a time sequence, that is, in accordance with a sequence from the near to the far of the mail time in the incoming useful information mail from the current time; the preset display modes include, but are not limited to, area distribution of display content in the screen display interface, a highlighted identification mode of display content in the screen display interface, and the like, for example: the preset display mode comprises that the upper left corner of a screen display interface displays a calling number, the lower part of the screen display interface displays a contact person in the contact information matched with the calling number, and the right half area of the screen display interface displays the arranged useful information mail of the calling.
Understandably, the incoming useful information mails are arranged according to a preset arrangement sequence, and the arranged incoming useful information mails are displayed to a wiring user according to a preset display mode, so that the wiring user can conveniently and quickly check the incoming useful information mails.
The invention realizes that the matched contact information is automatically obtained by receiving the incoming call information containing the incoming call number sent by the telephone terminal through the wireless connection module, and the matched incoming useful information mail is automatically displayed, so that the user can conveniently know the mail content related to the incoming contact, and the information of the historical communication theme and the like which are communicated with the incoming contact before can be obtained by looking up the mail content in a plurality of mails one by one during telephone communication, thereby leading the two communication parties to quickly cut in the theme, improving the communication efficiency and reducing the communication cost.
In one embodiment, as shown in fig. 3, the method for processing telephone data based on mail further comprises:
s60, receiving an outgoing call instruction containing outgoing call information; the calling information comprises any one or more of calling contact persons, calling numbers of the calling contact persons, calling contact person addresses, calling contact person mailbox addresses and history contact subjects of the calling contact persons; the outgoing call instruction is sent out after the outgoing call user inputs outgoing call information from an outgoing call area of the current display interface or after the outgoing call user clicks the outgoing call information in the mail displayed in the current display interface.
The calling contact is a name of a person who dials a telephone to a recipient, the calling number of the calling contact is a telephone number corresponding to the calling contact, namely the calling number of the calling contact is dialed to contact the calling contact, the address of the calling contact is a working address corresponding to the calling contact, the mailbox address of the calling contact is a mailbox address corresponding to the calling contact, the historical contact subject of the calling contact is a related subject involved in the communication with the calling contact (the historical contact subject can be extracted from the whole text of a mail), the format of the subject is not limited, and the subject can be a code number or a text content.
Understandably, the outgoing call instruction is received, the outgoing call instruction comprises outgoing call information, the outgoing call information comprises at least one of an outgoing call contact person, an outgoing call number of the outgoing call contact person, an outgoing call contact person address, an outgoing call contact person mailbox address and a historical contact theme of the outgoing call contact person, and the outgoing call instruction is triggered by two types, wherein one type is sent after a relevant content of the outgoing call information is input into an outgoing call area in an application program of a current display interface by an outgoing call user, the other type is sent after the outgoing call user clicks the relevant content in the outgoing call information in a mail displayed in the current display interface, namely, the outgoing call instruction can be triggered by the two types.
And S70, when the outgoing call information in the outgoing call instruction contains the outgoing call number of the outgoing call contact person, marking the outgoing call number of the outgoing call contact person as a to-be-dialed call, and sending a dialing instruction containing the to-be-dialed call to the telephone terminal through the wireless connection module.
Understandably, if the outgoing call information in the outgoing call instruction comprises the outgoing call number of the outgoing call contact person, the outgoing call number of the outgoing call contact person is extracted and marked as a to-be-dialed call, the dialing instruction comprising the to-be-dialed call is sent to the telephone terminal through the wireless connection module, and the telephone terminal can automatically dial the to-be-dialed call in the dialing instruction according to the dialing instruction. Therefore, the time and the action of manually checking the telephone number and pressing the key are reduced, the efficiency is improved, and the cost is reduced.
S80, acquiring the contact information matching the contact person telephone number in all the contact information in the database with the telephone to be dialed.
Understandably, in the database, the telephone number of the contact person in all the contact information is the same as the telephone to be dialed or the telephone number of the contact person in the contact information contains the contact information of the telephone to be dialed.
S90, acquiring all mails within a second preset time range from all mails in the preset mailbox, and marking all the acquired mails as outgoing interval mails; the second preset time range refers to a time range of advancing a second preset duration from the current time.
Understandably, the second preset time range refers to a time range in which a second preset time length is pushed forward from the current time, the second preset time length can be set according to requirements for three days, one week or one month, and in the preset mailbox, all mails meeting the second preset time requirement are obtained and marked as the outgoing interval mails.
S100, obtaining the outgoing call associated mails containing any one or more of the contact person, the contact person telephone number, the contact person address, the contact person mailbox address and the contact person historical contact subject in the contact information matched with the to-be-dialed call from all the outgoing call interval mails, carrying out duplication elimination processing on all the outgoing call associated mails, and recording the outgoing call associated mails subjected to duplication elimination processing as outgoing call useful information mails.
Understandably, in all the outgoing interval mails, the outgoing interval mail including any one or more of the contact, the contact phone number, the contact address, the contact mailbox address and the historical contact subject of the contact in the contact information matched with the outgoing number is found and marked as the outgoing associated mail, the finding mode may be various, and without limitation, different attributes in the outgoing associated mail may be found according to different items in the contact information in a suboptimal manner, wherein the attributes of the outgoing associated mail include a recipient and a sender, for example: it may be preferable to find the inter-call zone mail of which the receiver or sender includes the contact mailbox address among all the inter-call zone mails. And (3) the outgoing call associated mails can have repeated mails, and all outgoing call associated mails are subjected to repeated item removal, namely only one outgoing call associated mail is reserved for each group of repeated outgoing call associated mails, and the outgoing call associated mails after the repeated item removal processing are recorded as outgoing call useful information mails.
S110, after receiving a connection signal fed back by the telephone terminal after the telephone terminal dials the telephone to be dialed, arranging the outgoing useful information mails according to a preset arrangement sequence, and displaying the arranged outgoing useful information mails to the outgoing user according to a preset display mode.
Wherein the outgoing useful information mail comprises a mail time; preferably, the preset arrangement sequence is in accordance with a time sequence, that is, in accordance with a sequence from the near to the far of the mail time in the outgoing useful information mail from the current time; the preset display modes include, but are not limited to, area distribution of display content in the screen display interface, a highlighted identification mode of display content in the screen display interface, and the like, for example: the preset display mode comprises that an outgoing call number is displayed at the upper left corner of a screen display interface, contacts in the contact information matched with the outgoing call number are displayed below the screen display interface, and the arranged outgoing call useful information mails are displayed in the right half area of the screen display interface.
Understandably, after the telephone terminal dials a call according to the call to be dialed in the outgoing call information and receives a connection signal fed back by the telephone terminal through a wireless connection module, the outgoing call useful information mails are arranged according to a preset arrangement sequence, the arranged outgoing call useful information mails are displayed for an outgoing call user according to a preset display mode, and the outgoing call user can conveniently and quickly check the outgoing call useful information mails.
The invention realizes the automatic dialing function by receiving the outgoing call instruction containing the outgoing call information (the outgoing call instruction is sent out after the outgoing call information is input from the outgoing call area of the current display interface by an outgoing call user or is sent out after the outgoing call user clicks the outgoing call information in the mail displayed in the current display interface), and when the outgoing call instruction contains the outgoing call number, the dialing instruction for dialing the outgoing call number is automatically sent to the telephone terminal, but the invention does not need to manually dial the call after the telephone number is input in the telephone terminal by the outgoing call user, but realizes the scheme of indicating the telephone terminal to dial the call according to the outgoing call information (such as the outgoing call information contained in the mail) of the server terminal, automatically acquires the contact information matched with the outgoing call information, and automatically displays the matched outgoing useful information mail, thereby facilitating the outgoing call user to know the mail content related to the outgoing call contact person, the method avoids the situation that the historical communication subjects and other information communicated with the calling contact person before are obtained by looking up the messages in a plurality of mails one by one during telephone communication, improves the communication efficiency and reduces the communication cost.
In one embodiment, as shown in FIG. 4, after the step S60 and before the step S80, the method further comprises:
s120, when the calling information in the calling instruction does not contain the calling number of the calling contact person, at least one item of contact information is obtained, wherein the contact person telephone number in all items of contact information in the database is matched with the calling information.
Understandably, when the outgoing number of the outgoing contact person is not in the outgoing information in the outgoing instruction, one or more items of contact information in which the telephone number of the contact person in all items of contact information in the database matches the outgoing information are obtained, in this embodiment, the contact information matched with the outgoing information means that the contact information includes any one item of matching with the outgoing contact person, the address of the outgoing contact person, the email address of the outgoing contact person and the historical contact subject of the outgoing contact person, which are in the outgoing information, except the outgoing number.
S130, when more than two contact person telephone numbers are contained in all the contact information matched with the calling information, the contact information corresponding to each contact person telephone number and the coincidence degree of the calling information are obtained.
Understandably, when more than two contact person telephone numbers exist in all the contact information matched with the outgoing call information, determining the contact person telephone number contact ratio according to the number of the contact information corresponding to the contact person telephone number matched with the outgoing call information, and acquiring the contact person telephone number contact ratio.
In an embodiment, in the step S130, the obtaining of the contact information and the coincidence of the outgoing call information corresponding to each of the contact phone numbers includes:
and determining the contact information corresponding to the contact person telephone number and the coincidence degree of the outgoing call information according to the number of the contact information corresponding to the contact person telephone number and the outgoing call information.
Understandably, according to the fact that each item of content in the contact information corresponding to the contact person telephone number is matched with each item of content in the outgoing call information one by one, if one item of content in the contact information corresponding to the contact person telephone number is matched with one item of content in the outgoing call information, the contact ratio of the outgoing call information is increased by one, and so on, and finally, the contact ratio of the outgoing call information is obtained after the contact information corresponding to the contact person telephone number is matched with each item of content in the contact information one by one.
And S140, determining a call to be dialed from all the contact person telephone numbers according to the contact degree, and sending a dialing instruction containing the call to be dialed to the telephone terminal through the wireless connection module.
Namely, the phone to be dialed is determined in all the contact phone numbers according to the contact degree of coincidence, and a dialing instruction containing the phone to be dialed is sent to the phone end through the wireless connection module, wherein the phone end can automatically dial the phone to be dialed in the dialing instruction according to the dialing instruction. Therefore, the range of the call to be dialed is narrowed for the outgoing user, the time and the action of manually checking the telephone number and pressing the key are reduced, the efficiency is improved, and the cost is reduced.
In an embodiment, in the step S140, the determining a phone call to be dialed from all the contact phone numbers according to the contact degree includes:
and sequencing all the contact person telephone numbers according to the contact degree, and displaying all the sequenced contact persons in a current display interface so that the outgoing call user can select a call to be dialed from all the displayed contact person telephones.
Understandably, all the contact phone numbers are sorted according to the contact degrees, the sorting mode is not limited, the sorting mode can be set according to requirements, the sorting mode can be sorted in a descending order of the contact degrees, and the contact phone with the highest contact degree is arranged at the top most probably being the phone dialed by the outgoing user, so that the outgoing user can quickly see the contact phone with the highest contact degree. In this manner, the calling user is provided with a ranking and selection of a number of the contact telephone numbers.
In an embodiment, in the step S140, the determining a phone call to be dialed from all the contact phone numbers according to the contact degree includes:
and sequencing all the contact person telephone numbers according to the contact degree, and determining the contact person telephone number with the highest contact degree as a telephone to be dialed.
Understandably, sequencing all the contact person telephone numbers according to the contact degree, determining the contact person telephone number with the highest contact degree as a telephone to be dialed, and enabling the contact person telephone number with the highest contact degree to be the telephone dialed by the outgoing user, so that the outgoing user can quickly dial the telephone. In this way, the outgoing user is provided with the contact telephone number with the highest contact degree of coincidence automatically selected under the condition of a plurality of contact telephone numbers.
In an embodiment, as shown in fig. 5, after the step S120 and before the step S80, the method includes:
s150, when all the contact information matched with the outgoing call information only contains one contact person telephone number, marking the contact person telephone number as a to-be-dialed telephone, and sending a dialing instruction containing the to-be-dialed telephone to the telephone terminal through the wireless connection module.
Understandably, when only one contact person telephone number exists in all the contact information matched with the outgoing call information, the matching result is only one contact person telephone number, the contact person telephone number is marked as a to-be-dialed telephone number, and a dialing instruction containing the to-be-dialed telephone number is sent to the telephone terminal through the wireless connection module.
Therefore, when only one contact person telephone number is screened out, the contact person telephone number is directly determined as a telephone to be dialed, time and actions for manually checking the telephone number and pressing keys are reduced, efficiency is improved, and cost is reduced.
In one embodiment, a mail-based telephone data processing apparatus is provided, which corresponds one-to-one to the mail-based telephone data processing method in the above-described embodiments. As shown in fig. 6, the mail-based telephone data processing apparatus includes a first receiving module 11, a first acquiring module 12, a second acquiring module 13, a first deduplication module 14, and an output module 15. The functional modules are explained in detail as follows:
the first receiving module 11 is used for receiving the incoming call information sent by the telephone terminal through the wireless connection module; the incoming call information comprises an incoming call number;
the first obtaining module 12 is configured to obtain the contact information in which the contact phone numbers in all the contact information in the database are matched with the incoming call number; each item of contact information comprises a contact person, a contact person telephone number, a contact person address, a contact person mailbox address and a historical contact subject of the contact person;
a second obtaining module 13, configured to obtain all mails within a first preset time range from all mails in a preset mailbox, and mark all the obtained mails as incoming interval mails; the first preset time range refers to a time range of advancing a first preset duration from the current time;
the first duplicate removal module 14 is configured to obtain incoming call associated mails including any one or more of the contact, the contact phone number, the contact address, the contact mailbox address, and the historical contact subject of the contact in the contact information that is matched with the incoming call number from all the incoming call interval mails, perform duplicate removal processing on all the incoming call associated mails, and record the incoming call associated mails subjected to the duplicate removal processing as incoming call useful information mails;
and the output module 15 is configured to arrange the incoming useful information mails according to a preset arrangement sequence, and display the arranged incoming useful information mails to a user who connects wires according to a preset display mode.
In one embodiment, the mail-based telephony data processing apparatus further comprises:
the second receiving module is used for receiving an outgoing call instruction containing outgoing call information; the calling information comprises any one or more of calling contact persons, calling numbers of the calling contact persons, calling contact person addresses, calling contact person mailbox addresses and history contact subjects of the calling contact persons; the outgoing call instruction is sent out after the outgoing call user inputs outgoing call information from an outgoing call area of the current display interface or after the outgoing call user clicks the outgoing call information in the mail displayed in the current display interface;
the marking module is used for marking the outgoing number of the outgoing contact person as a to-be-dialed call when the outgoing information in the outgoing instruction comprises the outgoing number of the outgoing contact person, and sending a dialing instruction comprising the to-be-dialed call to the telephone terminal through the wireless connection module;
the third acquisition module is used for acquiring the contact information which is matched with the telephone number of the contact person in all items of contact information in the database;
the fourth acquisition module is used for acquiring all mails in a second preset time range from all mails in the preset mailbox and marking all the acquired mails as outgoing interval mails; the second preset time range refers to a time range of pushing a second preset duration forwards from the current time;
a second duplicate removal module, configured to obtain an outgoing associated email that includes any one or more of the contact, the contact phone number, the contact address, the contact mailbox address, and the historical contact subject of the contact in the contact information that matches the to-be-dialed call from all outgoing interval emails, perform duplicate removal processing on all outgoing associated emails, and record the outgoing associated email that is subjected to the duplicate removal processing as an outgoing useful information email;
and the display module is used for arranging the outgoing useful information mails according to a preset arrangement sequence after receiving a connection signal fed back by the telephone terminal after the telephone terminal dials the telephone to be dialed, and displaying the arranged outgoing useful information mails to the outgoing user according to a preset display mode.
In one embodiment, the second receiving module includes:
the obtaining unit is used for obtaining at least one item of contact information, matched with the calling information, of contact person telephone numbers in all items of contact information in the database when the calling information in the calling instruction does not contain the calling numbers of the calling contact persons;
the matching unit is used for acquiring the contact information corresponding to each contact person telephone number and the coincidence degree of the outgoing call information when more than two contact person telephone numbers are contained in all the contact information matched with the outgoing call information;
and the sending unit is used for determining a call to be dialed from all the contact person telephone numbers according to the contact degree of coincidence and sending a dialing instruction containing the call to be dialed to the telephone terminal through the wireless connection module.
In one embodiment, the matching unit includes:
and the determining subunit is used for determining the contact information corresponding to the contact person telephone number and the coincidence degree of the outgoing call information according to the number of the contact information corresponding to the contact person telephone number and the outgoing call information matched with each other.
In one embodiment, the sending unit includes:
and the first de-electronic unit is used for sequencing all the contact person telephone numbers according to the contact degree and displaying all the sequenced contact persons in a current display interface so that the outgoing user can select a call to be dialed from all the displayed contact person telephones.
In an embodiment, the sending unit further includes:
and the second electronic removing unit is used for sequencing all the contact person telephone numbers according to the contact degree and determining the contact person telephone number with the highest contact degree as a telephone to be dialed.
In one embodiment, the obtaining unit includes:
and the dialing subunit is used for marking the contact person telephone number as a to-be-dialed telephone when only one contact person telephone number is contained in all the contact information matched with the outgoing call information, and sending a dialing instruction containing the to-be-dialed telephone to the telephone terminal through the wireless connection module.
For the specific limitations of the mail-based telephone data processing apparatus, reference may be made to the above limitations of the mail-based telephone data processing method, which will not be described herein again. The various modules in the above-described mail-based telephony data processing apparatus may be implemented in whole or in part by software, hardware, and combinations thereof. The modules can be embedded in a hardware form or independent from a processor in the computer device, and can also be stored in a memory in the computer device in a software form, so that the processor can call and execute operations corresponding to the modules.
In one embodiment, a computer device is provided, which may be a server, the internal structure of which may be as shown in fig. 7. The computer device includes a processor, a memory, a network interface, and a database connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, a computer program, and a database. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by a processor to implement a mail-based telephony data processing method.
In one embodiment, a computer device is provided, which includes a memory, a processor, and a computer program stored on the memory and executable on the processor, and when the processor executes the computer program, the mail-based telephone data processing method in the above-mentioned embodiments is implemented.
In one embodiment, a computer-readable storage medium is provided, on which a computer program is stored, which, when executed by a processor, implements the mail-based telephony data processing method of the above-described embodiments.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by hardware instructions of a computer program, which can be stored in a non-volatile computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. Any reference to memory, storage, databases, or other media used in embodiments provided herein may include non-volatile and/or volatile memory. Non-volatile memory can include read-only memory (ROM), Programmable ROM (PROM), Electrically Programmable ROM (EPROM), Electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), Dynamic RAM (DRAM), Synchronous DRAM (SDRAM), Double Data Rate SDRAM (DDRSDRAM), Enhanced SDRAM (ESDRAM), Synchronous Link DRAM (SLDRAM), Rambus Direct RAM (RDRAM), direct bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM).
It will be apparent to those skilled in the art that, for convenience and brevity of description, only the above-mentioned division of the functional units and modules is illustrated, and in practical applications, the above-mentioned function distribution may be performed by different functional units and modules according to needs, that is, the internal structure of the apparatus is divided into different functional units or modules to perform all or part of the above-mentioned functions.
The above-mentioned embodiments are only used for illustrating the technical solutions of the present invention, and not for limiting the same; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications and substitutions do not substantially depart from the spirit and scope of the embodiments of the present invention, and are intended to be included within the scope of the present invention.

Claims (10)

1. A method for mail-based telephony data processing, comprising:
receiving incoming call information sent by a telephone terminal through a wireless connection module; the incoming call information comprises an incoming call number;
acquiring contact information matched with a contact person telephone number and the incoming call number in all contact information in a database; each item of contact information comprises a contact person, a contact person telephone number, a contact person address, a contact person mailbox address and a historical contact subject of the contact person;
acquiring all mails in a first preset time range from all mails in a preset mailbox, and marking all the acquired mails as incoming interval mails; the first preset time range refers to a time range of advancing a first preset duration from the current time;
acquiring incoming call associated mails containing any one or more of the contact person, the contact person telephone number, the contact person address, the contact person mailbox address and the contact person historical contact subject in the contact information matched with the incoming call number from all the incoming call interval mails, performing deduplication processing on all the incoming call associated mails, and recording the incoming call associated mails subjected to deduplication processing as incoming call useful information mails;
and arranging the useful incoming call information mails according to a preset arrangement sequence, and displaying the arranged useful incoming call information mails to a wiring user according to a preset display mode.
2. The mail-based telephony data processing method of claim 1, wherein the mail-based telephony data processing method further comprises:
receiving an outgoing call instruction containing outgoing call information; the calling information comprises any one or more of calling contact persons, calling numbers of the calling contact persons, calling contact person addresses, calling contact person mailbox addresses and history contact subjects of the calling contact persons; the outgoing call instruction is sent out after the outgoing call user inputs outgoing call information from an outgoing call area of the current display interface or after the outgoing call user clicks the outgoing call information in the mail displayed in the current display interface;
when the outgoing call information in the outgoing call instruction comprises the outgoing call number of the outgoing call contact person, marking the outgoing call number of the outgoing call contact person as a to-be-dialed call, and sending a dialing instruction comprising the to-be-dialed call to the telephone terminal through the wireless connection module;
acquiring contact information matched with the phone number of the contact person in all items of contact information in the database;
acquiring all mails in a second preset time range from all mails in the preset mailbox, and marking all the acquired mails as outgoing interval mails; the second preset time range refers to a time range of pushing a second preset duration forwards from the current time;
acquiring outgoing associated mails containing any one or more of the contact person, the contact person telephone number, the contact person address, the contact person mailbox address and the historical contact subject of the contact person in the contact information matched with the to-be-dialed call from all outgoing interval mails, performing deduplication processing on all outgoing associated mails, and recording the outgoing associated mails subjected to deduplication processing as outgoing useful information mails;
after receiving a connection signal fed back by the telephone terminal after the telephone terminal dials the telephone to be dialed, arranging the outgoing useful information mails according to a preset arrangement sequence, and displaying the arranged outgoing useful information mails to the outgoing user according to a preset display mode.
3. The mail-based telephone data processing method of claim 2, wherein after receiving an outgoing call instruction containing outgoing call information and before the acquiring the contact information of which the contact telephone number in all items of the contact information in the database matches with the telephone number to be dialed, the method comprises:
when the outgoing call information in the outgoing call instruction does not contain the outgoing call number of the outgoing call contact person, at least one item of contact information, which is matched with the outgoing call information, of the contact person telephone number in all items of contact information in the database is obtained;
when more than two contact person telephone numbers are contained in all the contact information matched with the calling information, acquiring the contact information corresponding to each contact person telephone number and the coincidence degree of the calling information;
and determining a call to be dialed from all the contact person telephone numbers according to the contact degree of coincidence, and sending a dialing instruction containing the call to be dialed to the telephone terminal through the wireless connection module.
4. The method for processing telephone data based on the mail as in claim 3, wherein the obtaining the contact information corresponding to each telephone number of the contact person and the coincidence of the outgoing call information comprises:
and determining the contact information corresponding to the contact person telephone number and the coincidence degree of the outgoing call information according to the number of the contact information corresponding to the contact person telephone number and the outgoing call information.
5. The mail-based telephone data processing method of claim 3, wherein the determining a call to be dialed from all the contact telephone numbers according to the contact degree comprises:
and sequencing all the contact person telephone numbers according to the contact degree, and displaying all the sequenced contact persons in a current display interface so that the outgoing call user can select a call to be dialed from all the displayed contact person telephones.
6. The mail-based telephone data processing method of claim 3, wherein the determining a call to be dialed from all the contact telephone numbers according to the contact degree comprises:
and sequencing all the contact person telephone numbers according to the contact degree, and determining the contact person telephone number with the highest contact degree as a telephone to be dialed.
7. The method for processing telephone data based on mail according to claim 3, wherein when the outgoing call information in the outgoing call instruction does not include the outgoing call number of the outgoing call contact, after acquiring at least one item of contact information in which the telephone number of the contact in all items of contact information in the database matches the outgoing call information and before acquiring the contact information in which the telephone number of the contact in all items of contact information in the database matches the telephone number to be dialed, comprises:
when all the contact information matched with the outgoing call information only contains one contact person telephone number, marking the contact person telephone number as a to-be-dialed telephone, and sending a dialing instruction containing the to-be-dialed telephone to the telephone terminal through the wireless connection module.
8. A mail-based telephony data processing apparatus, comprising:
the first receiving module is used for receiving the incoming call information sent by the telephone terminal through the wireless connection module; the incoming call information comprises an incoming call number;
the first acquisition module is used for acquiring the contact information matched with the telephone number of the contact person in all contact information in the database; each item of contact information comprises a contact person, a contact person telephone number, a contact person address, a contact person mailbox address and a historical contact subject of the contact person;
the second acquisition module is used for acquiring all mails in a first preset time range from all mails in a preset mailbox and marking all the acquired mails as incoming interval mails; the first preset time range refers to a time range of advancing a first preset duration from the current time;
the first duplication elimination module is used for acquiring incoming call associated mails containing any one or more of the contact person, the contact person telephone number, the contact person address, the contact person mailbox address and the contact person historical contact subject in the contact information matched with the incoming call number from all the incoming call interval mails, carrying out duplication elimination processing on all the incoming call associated mails, and recording the incoming call associated mails subjected to the duplication elimination processing as incoming call useful information mails;
and the output module is used for arranging the incoming useful information mails according to a preset arrangement sequence and displaying the arranged incoming useful information mails to a wiring user according to a preset display mode.
9. A computer device comprising a memory, a processor and a computer program stored in the memory and executable on the processor, characterized in that the processor implements the mail-based telephony data processing method according to any of claims 1 to 7 when executing the computer program.
10. A computer-readable storage medium, in which a computer program is stored which, when being executed by a processor, carries out a method for mail-based telephony data processing according to any one of claims 1 to 7.
CN202010112610.6A 2020-02-24 2020-02-24 Telephone data processing method, device, equipment and medium based on mail Pending CN111385403A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN202010112610.6A CN111385403A (en) 2020-02-24 2020-02-24 Telephone data processing method, device, equipment and medium based on mail

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN202010112610.6A CN111385403A (en) 2020-02-24 2020-02-24 Telephone data processing method, device, equipment and medium based on mail

Publications (1)

Publication Number Publication Date
CN111385403A true CN111385403A (en) 2020-07-07

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Country Status (1)

Country Link
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