CN111367446A

CN111367446A - Business operation method and device, computer equipment and storage medium

Info

Publication number: CN111367446A
Application number: CN202010452013.8A
Authority: CN
Inventors: 王瑛; 刘世丹
Original assignee: Taiping Finance Technology Services Shanghai Co ltd
Current assignee: Taiping Finance Technology Services Shanghai Co ltd
Priority date: 2020-05-26
Filing date: 2020-05-26
Publication date: 2020-07-03
Anticipated expiration: 2040-05-26
Also published as: CN111367446B

Abstract

The present application relates to the field of computer technologies, and in particular, to a method and an apparatus for business operation, a computer device, and a storage medium. The method comprises the following steps: receiving a service operation request in a page, wherein the service operation request carries a user identifier; searching an operation model corresponding to the user identifier, wherein the operation model is obtained by performing data modeling according to historical business operation data of the user; acquiring an active cursor corresponding to a current business operation process; extracting guide pages related to the movable cursor and operation duration corresponding to each guide page from the operation model; and continuously displaying a guide page in a preset area in the page within the time corresponding to the operation duration, wherein the guide page is used for guiding the user to execute the business operation at the position of the active cursor. The method can effectively improve the efficiency of business operation.

Description

Business operation method and device, computer equipment and storage medium

Technical Field

The present application relates to the field of computer technologies, and in particular, to a service operation method, an apparatus, a computer device, and a storage medium.

Background

At present, a lot of services can be operated on line, when the services are operated on line, service personnel can directly call required information on the network to complete corresponding services, the service personnel do not need to go to different places on the spot to handle procedures, and great convenience is provided for the service operation of the service personnel.

However, when the service personnel performs the auditing service operation on line, the service personnel is required to jump among a plurality of auditing pages to verify various service information, and the auditing process is complex, so that the user can easily repeat the jumping operation among the plurality of auditing pages, a large amount of computer resources are occupied, and the efficiency of the service operation is greatly reduced.

Disclosure of Invention

In view of the foregoing, it is desirable to provide a business operation method, device, computer device and storage medium capable of improving business operation efficiency.

A method of business operation, the method comprising:

receiving a service operation request in a page, wherein the service operation request carries a user identifier;

searching an operation model corresponding to the user identifier, wherein the operation model is obtained by performing data modeling according to historical business operation data of the user;

acquiring an active cursor corresponding to a current business operation process;

extracting guide pages related to the movable cursor and operation duration corresponding to each guide page from the operation model;

and continuously displaying a guide page in a preset area in the page within the time corresponding to the operation duration, wherein the guide page is used for guiding the user to execute the business operation at the position of the active cursor.

In one embodiment, the step of displaying the guidance page in the preset area of the page continuously within the time corresponding to the operation duration includes:

when the movable cursor is associated with a plurality of guide pages, extracting the operation duration corresponding to each guide page and the guide priority corresponding to each guide page from the operation model;

sequentially acquiring a current guide page according to the sequence corresponding to the guide priority, and continuously displaying the current guide page in a preset area in the page;

and when the operation duration corresponding to the current guide page is reached, closing the current guide page, acquiring the next guide page as the current guide page according to the sequence corresponding to the guide priority, and continuously displaying the current guide page in a preset area in the page until the display of all the guide pages is finished.

when the movable cursor is associated with a plurality of guide pages, continuously displaying each guide page in a preset area in the page according to the operation duration corresponding to each guide page, wherein each guide page is used for guiding a user to execute business operation.

acquiring a thumbnail corresponding to the guide page;

and continuously displaying the thumbnail corresponding to the guide page in a preset area in the page within the time corresponding to the operation duration.

In one embodiment, the method further comprises:

and receiving a control instruction aiming at the guide page sent by the terminal, and editing the display state of the guide page according to the control instruction.

In one embodiment, the searching for the operation model corresponding to the user identifier includes:

acquiring user information corresponding to the user identification;

obtaining a user grade corresponding to the user identification according to the user information;

when the user grade is greater than the preset grade, searching a special operation model matched with the user identification;

and when the user level is not greater than the preset level, searching a general operation model matched with the user level, wherein the general operation model is obtained according to a plurality of special operation models.

In one embodiment, a modeling method of an operation model includes:

acquiring historical service operation data corresponding to historical service operation of a user;

extracting an operation path of a user from each historical service operation data;

extracting the guidance time corresponding to each guidance page from the operation path, and obtaining the guidance priority corresponding to each guidance page according to each guidance time;

extracting operation duration corresponding to each guide page from each operation path;

acquiring a corresponding movable cursor and a cursor position of each guide page before jumping from the operation path;

and obtaining a special operation model corresponding to each user according to the guide priority, the operation duration and the cursor position corresponding to each guide page.

A business operations apparatus, the apparatus comprising:

the receiving module is used for receiving a service operation request in the page, wherein the service operation request carries a user identifier;

the searching module is used for searching an operation model corresponding to the user identifier, wherein the operation model is obtained by performing data modeling according to historical business operation data of the user;

the cursor acquisition module is used for acquiring an active cursor corresponding to the current business operation process;

the guiding information extraction module is used for extracting guiding pages related to the movable cursor and operation duration corresponding to each guiding page from the operation model;

and the guiding information display module is used for continuously displaying a guiding page in a preset area in the page within the time corresponding to the operation duration, and the guiding page is used for guiding the user to execute the business operation at the position of the active cursor.

A computer device comprising a memory storing a computer program and a processor implementing the steps of the method when the processor executes the computer program.

A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the above-mentioned method.

The business operation method, the device, the computer equipment and the storage medium receive the business operation request in the page, wherein the business operation request carries the user identification; searching an operation model corresponding to the user identifier, wherein the operation model is obtained by performing data modeling according to historical business operation data of the user; acquiring an active cursor corresponding to a current business operation process; extracting guide pages related to the movable cursor and operation duration corresponding to each guide page from the operation model; and continuously displaying a guide page in a preset area in the page within the time corresponding to the operation duration, wherein the guide page is used for guiding the user to execute the business operation at the position of the active cursor. The operation model corresponding to the user is established in advance according to the historical business operation data of the user, and then when the user executes the business operation, the user can directly guide the business operation of the user by using the guide information in the operation model such as a guide page, the situation of repeatedly performing the business operation is avoided, the waste of unnecessary computer resources is reduced, and the efficiency of the business operation is greatly improved. And the guiding page and the operation duration are in one-to-one correspondence with the active cursors, that is, the guiding page and the operation duration required in the whole business operation process are dynamically displayed according to different active cursors, so that corresponding guiding information is provided for each active cursor in the business operation process, the business operation at the current active cursor is guided according to the acquired guiding information, and the business operation efficiency is improved.

Drawings

FIG. 1 is a diagram of an application scenario of a business operation method in one embodiment;

FIG. 2 is a flow diagram illustrating a method of business operations in one embodiment;

FIG. 3 is a schematic illustration of a business process flow in another embodiment;

FIG. 4 is a block diagram of the architecture of a business operations device in one embodiment;

FIG. 5 is a diagram illustrating an internal structure of a computer device according to an embodiment.

Detailed Description

In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application.

The service operation method provided by the application can be applied to the application environment shown in fig. 1. Wherein a user terminal 102 communicates with a server 104 over a network. The server 104 receives a service operation request sent by the user terminal 102, wherein the service operation request carries a user identifier; searching an operation model corresponding to the user identifier, wherein the operation model is obtained by performing data modeling according to historical business operation data of the user; acquiring an active cursor corresponding to a current business operation process; extracting guide pages related to the movable cursor and operation duration corresponding to each guide page from the operation model; and continuously displaying a guide page in a preset area in the page within the time corresponding to the operation duration, wherein the guide page is used for guiding the user terminal 102 to execute the business operation at the position of the active cursor. The user terminal 102 may be, but is not limited to, various personal computers, notebook computers, smart phones, tablet computers, and portable wearable devices, and the server 104 may be implemented as a stand-alone server or a server cluster composed of a plurality of servers.

In one embodiment, as shown in fig. 2, a service operation method is provided, which is described by taking the application of the method to the server 104 in fig. 1 as an example, in other embodiments, the method may also be applied to a terminal, and the method includes the following steps:

step 210, receiving a service operation request in the page, where the service operation request carries the user identifier.

Specifically, the server receives a service operation request, wherein the service operation request is generated according to the selection operation of the user. For example, in the process of performing a service audit operation, a user selects a node to start audit in an audit page and then sends a service operation request to the server, and the service operation request carries a user identifier for uniquely identifying the user identity, such as a login ID corresponding to a website for logging in the audit by the user, an ID of a user identity card, or a work number ID of the user, and the like, which is not limited herein.

And step 220, searching an operation model corresponding to the user identifier, wherein the operation model is obtained by performing data modeling according to historical business operation data of the user.

The operation model may be used to guide a user to perform a business operation, for example, the operation model may be used to guide the user to perform an operation on an audit page in an audit business process, and specifically, the server associates a user identifier with the operation model in advance, for example, the server may include that one user identifier is associated with one operation model or that multiple user identifiers are associated with one operation model at the same time, and the like.

The historical service data is data generated by historical service operation of a user, such as operation path data generated when the user performs auditing service operation within historical time, such as information of which pages are skipped to and referred to by the user in the auditing operation process, operation duration in each page, content acquired in each page and the like, so that the server can model historical behaviors of the user according to the historical service operation data of the user to obtain an operation model corresponding to the user, and further guide the current service operation of the user according to the obtained operation model.

Step 230, obtaining an active cursor corresponding to the current business operation process.

The active cursor may be an active cell being edited, such as a cell into which information is being entered. In particular, the server may detect the current page to locate an active cursor in the current page.

Step 240, extracting the guidance pages associated with the active cursor and the operation duration corresponding to each guidance page from the operation model.

And the operation model associates and binds each active cursor and the guiding information in advance, so that the guiding information pre-associated with the active cursor can be directly extracted from the operation model when the active cursor is jumped to in a specific service. Specifically, the active cursor may be associated and bound with the guidance pages in the guidance information and the operation durations corresponding to the guidance pages, and when the active cursor jumps to the active cursor in the page, the guidance pages pre-associated with the active cursor may be directly extracted, and the guidance pages may be continuously displayed in the preset area within the time corresponding to the operation durations. Specifically, the operation model may include guide information corresponding to a plurality of active cursors, and in a specific implementation, when jumping to a certain active cursor in a page, the server retrieves the guide information associated with the active cursor from the operation model to display the guide information corresponding to the active cursor in a preset area in the page in a floating manner, such as at the position of the active cursor. Specifically, the guiding information of the movable cursor is displayed at the position of the movable cursor, so that the distance between the guiding information and the movable cursor is the closest, the corresponding guiding information can be obtained at the fastest speed in the business operation process, and the business operation efficiency is improved.

The guiding information comprises guiding pages in the service operation process, guiding priorities corresponding to the guiding pages, operation duration and the like, wherein the guiding priorities refer to priority order of displaying the guiding pages, generally, the higher the guiding priority is, the guiding page is displayed first, and the operation duration corresponds to the duration of displaying the guiding page in a preset area in the page. In a specific implementation, the cursor is floated at a cursor position corresponding to the active cursor and the prompt information is displayed, for example, the guiding page is continuously displayed in a floating manner within a duration corresponding to the operation duration, specifically, a thumbnail corresponding to the guiding page may be displayed at a position corresponding to the active cursor, and the thumbnail is displayed to guide the business operation of the user.

The guidance information is information for guiding the user to perform a service operation, for example, when the user performs an audit service in an audit page, the guidance information may be information for guiding the user to perform the audit service, for example, the guidance information may be page information that the user needs to call in the process of performing the audit service operation, and for example, the guidance information may be a user's historical policy information page or a user's historical payment information page that needs to be called in the audit service. The page information may include valid content and invalid content, where the valid content is content that can instruct the user to perform a business operation, and the invalid content is content in the page that is not related to performing the business operation, and the invalid content may be general information such as format terms in the page.

In one embodiment, the content contained in the guidance page may be the same as the page information, and the server may directly call the page information and display the page information in a preset area in the page and use the displayed page information as the guidance page. In another embodiment, the content contained in the guidance page is not identical to the content in the page information, and specifically, effective content that can be used for guiding the user to review operations may be extracted from the page information, and the guidance page may be generated according to the effective content. It should be noted that the content in one guidance page may be extracted from one or more pieces of page information, and when the guidance page is extracted from multiple pieces of page information, the content of the multiple pieces of page information may be collectively displayed in the same guidance page, and the guidance page is displayed in a preset area in the page, so that the user can obtain the most effective information in the same guidance page. Compared with a method for searching information in a plurality of guide pages by a user, the method can obtain the most guide information in the same guide page, and can improve the efficiency of the user in executing business operation.

More specifically, the server obtains historical service operation data corresponding to the user, extracts effective content labeled in the page information by the user from the historical service operation data, associates and binds the effective content and the active cursor, generates a guidance page according to the effective content when the guidance information corresponding to the active cursor needs to be called in the page, and displays the guidance page in a preset area in the page.

It should be noted that, in an embodiment, when the server obtains the active cursor corresponding to the current business operation process, the step of extracting the guidance page corresponding to the active cursor from the operation model is directly executed, so that the guidance information corresponding to each active cursor is automatically displayed in the business operation process, and the business operation efficiency is improved. In another embodiment, when the server obtains the active cursor corresponding to the current business operation process, the step of extracting the guidance page corresponding to the active cursor from the operation model is not directly executed, but when the server receives a guidance page calling instruction sent by the user terminal, the step of extracting the guidance page associated with the active cursor and the operation duration corresponding to each guidance page from the operation model is executed. Specifically, the method for generating the instruction for directing page-turning comprises the following steps: and after the user terminal triggers a preset shortcut key, generating a guiding page calling instruction according to the action of triggering the preset shortcut key, or generating the guiding page calling instruction when the server detects that the position of the mouse reaches a preset position in a page. And when the server receives the instruction for calling the guide page, the server extracts the guide page associated with the movable cursor and the operation duration corresponding to each guide page from the operation model. In this embodiment, the corresponding guide information is called only when a guide page calling instruction sent by the user terminal is received, so that the corresponding guide information can be called and displayed according to the actual requirement of the user, the service operation experience of the user is improved, and in some scenes, when the user does not need to call the page guide information of the active cursor in the page, the user can not trigger the shortcut key action, so that the display of the guide information of the active cursor according to the requirement of the user is realized, instead of automatically calling the guide information when the position of the active cursor in the page is detected.

And step 250, continuously displaying a guide page in a preset area in the page within the time corresponding to the operation duration, wherein the guide page is used for guiding the user to execute the business operation at the position of the active cursor.

Further, in order to implement the guiding of the service operation of the user in real time, the method further includes: the server continuously displays the guiding information corresponding to the business operation in the time range corresponding to the operation duration according to the obtained operation duration of each guiding page, and specifically, the guiding information can be continuously displayed at the cursor position corresponding to the current guiding page, so that the user experience is improved, the misoperation of the user is reduced, and the business operation efficiency is improved.

It should be noted that the operation duration is obtained according to the operation duration of each guidance page, and is an empirical processing duration of each guidance page, and the operation complexity of the guidance page may be evaluated according to the processing duration. Furthermore, the guiding page is continuously displayed at the position of the movable cursor within the time corresponding to the operation duration, so that the user can complete the business operation on the guiding page within the time, the operation duration is obtained according to experience, the business operation on the guiding page can be completed within the time corresponding to the operation duration, the situation that the business cannot be normally executed due to short display time and the business operation efficiency is low due to overlong display time is avoided, and the efficiency of the business operation is improved.

Specifically, the server directs the user to execute the current business operation according to the acquired directing information of the movable cursor, for example, the directing information can be displayed in a preset area in a page, and the user is directed to execute the business operation according to the directing page in the directing information. In one embodiment, when a user performs a business operation, effective prompt information can be automatically displayed on a current guide page in a floating manner by using a cursor, for example, when the user jumps to a certain movable cursor on the page, the user can float and display guide information such as the guide page and the like at the position of the movable cursor, so that the user directly performs the business auditing operation according to the guide of the guide page in the business operation process, and the user can perform the business auditing operation without jumping to the page where the guide page is located.

It should be noted that the preset area in the page may be an area configured in the page in advance, specifically, the preset area may be located at a top position or a side position in the page, which is not limited herein, and the preset area may be used to display the guiding information associated with each active cursor, such as displaying the guiding page associated with each active cursor. The page size of the guidance page displayed in the preset area may be an actual page size or a thumbnail corresponding to the guidance page after the guidance page is contracted according to a preset size, that is, the page size of each guidance page may be set in a user-defined manner according to actual requirements without limitation. And, the number of the guidance pages displayed in the preset area is not limited, for example, one guidance page may be displayed at the same time, and when one guidance page is displayed, the current guidance page is closed and then other guidance pages are displayed, or a plurality of guidance pages may be displayed in the preset area at the same time, so that the user can simultaneously view the plurality of guidance pages in the same page at the same time, and when the plurality of guidance pages are displayed in the preset area simultaneously, the position relationship between the plurality of guidance pages is not limited, for example, the plurality of guidance pages may be arranged side by side in the preset area, or may be arranged in the preset area in a stacked manner.

In this embodiment, the operation model corresponding to the user is established in advance according to the historical service operation data of the user, and then when the user executes the service operation, the service operation of the user can be directly guided by using the guidance information in the operation model, so that the situation of repeatedly performing the service operation does not occur, the waste of unnecessary computer resources is reduced, and the efficiency of the service operation is greatly improved. In addition, in the traditional technology, the pages are operated through manual clicking, skipping and checking are performed among different pages, the operation steps are multiple and low in efficiency, and the operation efficiency of service personnel such as claim settlement personnel is reduced. Through the cursor floating function of the claim auditing interface in the embodiment, effective guidance prompts can be displayed in the form of guidance pages, and the guidance pages contain content information required by users for guiding users to execute business operations, so that the users can directly execute the business operations according to the displayed guidance pages without jumping to the corresponding guidance pages to acquire page information, and pain points of 'needing to jump at different pages' to find correct operation steps are flexibly solved.

And the guide page is obtained according to the operation model, and is continuously displayed in the current business operation page within the time length corresponding to the operation time length, so that the guide page is simultaneously displayed in the current operation page to guide the business operation of the user, and the user does not need to jump to the page where the guide page is located to obtain the corresponding guide information. The guiding page can be an explanatory document with a guiding function, the operation of a user can be guided by displaying the explanatory document in the page, and further the guiding page can be continuously displayed in the page according to the operation duration associated with each guiding page, wherein the operation duration is in one-to-one correspondence with the guiding page and is obtained by modeling according to historical operation data, so that the operation duration can ensure that the user can always refer to the guiding page in the operation process, the defect that the user jumps to the page where the guiding page is located to obtain the guiding information when the guiding page is closed in advance in the operation process is avoided, and the defect that the display resource of the current operation page is occupied due to the fact that the display time of the guiding page is too long is also avoided.

Further, in this embodiment, the active cursor is associated and bound with the guidance page and the operation duration in advance, so that when the specific active cursor is jumped to, the corresponding guidance information can be directly obtained, the guidance page in the guidance information is displayed in a preset area of the page in real time, a user can perform service operation according to each guidance information, and the operation can be performed according to the guidance information in the whole page operation process of the user, so that the user can know the operation guide in real time, no misoperation is generated, and the operation efficiency is improved.

Further, the guiding information such as the guiding page and the operation duration are in one-to-one correspondence with the active cursor in the operation page, that is, when an active cursor is reached in the process of executing the business operation, the guiding page and the operation duration associated with the active cursor are called from the operation model, and when the position of the active cursor is changed, the guiding page and the operation duration called from the operation model are also changed correspondingly, the guiding page and the operation duration required in the whole business operation process are dynamically displayed according to different active cursors, so that the corresponding guiding information is provided for each active cursor in the business operation process, and the business operation at the current active cursor is guided according to the obtained guiding information.

In one embodiment, the step of displaying the guidance page in the preset area of the page continuously within the time corresponding to the operation duration includes: when the movable cursor is associated with a plurality of guide pages, extracting the operation duration corresponding to each guide page and the guide priority corresponding to each guide page from the operation model; sequentially acquiring a current guide page according to the sequence corresponding to the guide priority, and continuously displaying the current guide page in a preset area in the page; and closing the current guide page when the operation duration corresponding to the current guide page is reached, then acquiring the next guide page as the current guide page according to the sequence corresponding to the guide priority, and continuously displaying the current guide page in a preset area in the page until the display of all the guide pages is finished.

Further, when the active cursor corresponds to a plurality of guide pages, the guide pages ordered at the first position are preferentially displayed, further, the number of displayable pages corresponding to one active cursor can be configured according to the needs of the user, for example, the configurable number of displayable pages is 2, at this time, after the first floating guide page is automatically closed, the guide pages ordered at the second position are displayed at intervals, it should be noted that the floating of the guide pages requires duplicate display, and the guide pages ordered at the top are retained. As in one embodiment, when the cursor of the user' S main guidance page, that is, the currently located guidance page, jumps to the a-active cursor, the guidance information provided by the operation model may be 1(a, 7.5S, (a, B)) - >2(B, 6S, (B, C)) - >3(C, 10S, (C)) - >4(B, 10S, (a, d)) - >5(B, 3S, (d, e)). The method comprises the steps that a corresponds to two popped pages A and B, because A is sorted in the front, if the number of pages of a configured cursor is 1, the page A is displayed as 7.5S, and the page A is automatically closed after 7.5S, if the number of pages of a configured cursor is 2, the page A is displayed as 7.5S, the page A is automatically closed after 7.5S, and then the page B is displayed as 10S, and the page B is automatically closed after 10S. When the cursor of the guiding page jumps to the d active cursor, the model can see that d corresponds to two pop-up pages B and B in the operation model, at this time, the first duplicate removal operation is to keep the B ranked in the front, no matter the number of cursor pages configured by d is 1 or 2, the page is displayed as a page B10S, and the page B is automatically closed after 10S. It should be noted that the order of displaying the guidance pages in the pages is the order in which the user audits the pages that need to be referred to in the service, so that different guidance pages are sequentially displayed according to the order, so that the user can sequentially obtain corresponding guidance information according to the display order of the guidance pages, and the guidance pages are pushed to the user according to the priority order instead of allowing the user to select one of the guidance pages, thereby reducing the workload of the user and further improving the efficiency of service operation. Furthermore, the thumbnail corresponding to the guide page can be displayed in the preset area of the page, and the efficiency of page review is improved because the thumbnail is displayed in the page with higher efficiency.

In a specific embodiment, when the guidance page associated with the current active cursor extracted from the operation model includes a first guidance page and a second guidance page, the method further includes extracting a first priority and a first operation duration of the first guidance page, and a second priority and a second operation duration of the second guidance page from the operation model, and when the first priority is greater than the second priority, the first guidance page is continuously displayed at the position of the active cursor first according to a time corresponding to the first operation duration, then when the first operation duration is reached, the display of the first guidance page is closed, and then the second operation duration is continuously displayed at the position of the active cursor according to the second operation duration.

It should be noted that different guidance pages are used for guiding the service operation of the user at different stages of the service operation, and if the identity information of the user needs to be checked first in the service operation process, the subsequent service operation is executed only after the identity information is checked, so that the priority of checking the identity information of the user is the highest at this time. Specifically, the personal information page of the user stores the identity information of the user, so that the personal information page of the user is called first in the business operation process, and the called personal information page is displayed in a preset area in the current business operation page in a thumbnail mode, so that business personnel can check the identity information of the user according to the thumbnail of the personal information page. And when the user identity information is successfully confirmed, the claim information of the user needs to be checked, at this time, a claim contract page of the user needs to be called, and the called claim contract page is displayed in a preset area in the current business operation page in a thumbnail mode, so that business personnel can check the claim information of the user according to the thumbnail of the claim contract page.

In this embodiment, when the movable cursor is associated with a plurality of guidance pages, the guidance pages are displayed according to the priority order corresponding to the guidance pages, so that the corresponding guidance pages can be timely checked at different business operation stages and guidance information can be obtained from the corresponding guidance pages, dynamic display of the guidance pages matched with the business operation stages in different business operation processes is realized, display of corresponding information according to business operation requirements is realized, more targeted information is provided for a user, and efficiency of business operation of the user is improved.

In one embodiment, the step of displaying the guidance page in the preset area of the page continuously within the time corresponding to the operation duration includes: when the movable cursor is associated with a plurality of guide pages, continuously displaying each guide page in a preset area in the page according to the operation duration corresponding to each guide page, wherein each guide page is used for guiding a user to execute business operation.

Specifically, a plurality of guidance pages may be simultaneously displayed in a preset area in the page, for example, each guidance page may be arranged horizontally or longitudinally in the preset area to be simultaneously displayed, and the display time of each guidance page is the operation duration corresponding to each guidance page. If two guide pages such as the guide page 1 and the guide page 2 are simultaneously displayed in the preset area, wherein the operation duration corresponding to the guide page 1 is 10s, and the operation duration corresponding to the guide page 2 is 20s, the guide page 1 may be displayed in the preset area for ten seconds, the display of the guide page 1 is closed after ten seconds, and the display of the guide page 2 is continued until the display of the guide page 2 is closed for 20 s. It should be noted that, after the guidance page 1 is closed, the display size of the guidance page 2 in the preset area may also be changed, for example, the preset area that the original guidance page 2 covers 50% may be changed to cover the whole area of the preset area, which is not limited herein.

In this embodiment, the number of the guidance pages that can be displayed simultaneously in the preset area is not limited, for example, one guidance page may be displayed, and after one guidance page is displayed, the current guidance page is closed and then other guidance pages are displayed, or a plurality of guidance pages may be displayed simultaneously in the preset area, so that the user can view the plurality of guidance pages simultaneously in the same page at the same time. And the thumbnails corresponding to the plurality of guide pages are simultaneously displayed in the preset area, so that a user can simultaneously acquire a plurality of guide information, the most guide information can be acquired in the same page and the same time, and the operation efficiency of the user for auditing the service is improved.

In one embodiment, the step of displaying the guidance page in the preset area of the page continuously within the time corresponding to the operation duration includes: acquiring a thumbnail corresponding to the guide page; and continuously displaying the thumbnail corresponding to the guide page in a preset area in the page within the time corresponding to the operation duration.

Specifically, after the server acquires the guide page associated with the active cursor from the operation model, the method further includes displaying the acquired guide page at the position of the active cursor in a thumbnail mode. The image size of the thumbnail is smaller than that of the guide page, and compared with the guide page, the thumbnail can be quickly loaded and displayed in the page, so that the display efficiency of the guide page is improved. Further, the size of the thumbnail can be customized, so that a user can directly acquire the guide information in the thumbnail in an auditing service.

In one embodiment, the method further comprises: and receiving control operation aiming at the guide page sent by the terminal, and editing the display state of the guide page according to the control operation.

Specifically, the control icon may be preset in the preset area to edit the display state of the guidance page according to the control icon, such as size, display time, display priority, and the like of the guidance page may be controlled according to the control icon in the preset area. If a certain guide page is selected, the display state of the selected guide page can be edited according to the preset control icon, or the display states of a plurality of selected guide pages can be simultaneously edited according to the preset control icon when the guide pages are simultaneously selected. Or control icons can be respectively set in each guide page, such as a close icon, a delay display icon, a size editing icon, a priority editing icon, a position adjusting icon and the like, so that the display state of each guide page can be subjected to personalized editing control according to the control icons in each guide page. Further, the server may further obtain control time corresponding to the execution of the control operation on each guidance page by the user terminal, for example, when the server detects that the user terminal completes the control operation on the guidance page, obtain the control operation completion time corresponding to this time, and then continuously display the guidance page in a preset area in the operation page according to the operation duration of the guidance page with the control operation completion time as a starting point. That is to say, the time for controlling the operation is not calculated within the time length corresponding to the operation time length, and after the user terminal finishes the operation on the guidance page, the guidance page is continuously displayed in the page according to the operation time length, so that the user can continuously acquire the guidance information from the guidance page in the page operation process.

In one embodiment, the searching for the operation model corresponding to the user identifier includes: acquiring user information corresponding to the user identification; obtaining a user grade corresponding to the user identification according to the user information; and searching an operation model matched with the user grade.

Specifically, different users may correspond to different operation models, for example, one user corresponds to one operation model, and the operation model corresponding to each user may be obtained by modeling according to historical business operation data of the user, or multiple users correspond to one operation model, and specifically, may be obtained by modeling historical business operation data of multiple users. Considering that different users have different business operation experiences, for the experienced users, the data volume of the corresponding historical business operation data is large, the accuracy is high, and the reference value is high, so that the operation model corresponding to the user can be established according to the historical business operation data of the experienced users. On the contrary, when the business operation experience of the user is insufficient or the user has no business operation experience, valuable historical business operation data corresponding to the user cannot be obtained, and the user and the operation model of the user with rich experience are bound, so that the user with poor experience can guide the current business operation behavior according to the historical behavior of the user with rich experience, and the business operation efficiency of the user with poor experience is improved.

Specifically, after obtaining the user identifier of the user, the server searches for user information corresponding to the user identifier, such as information of the working life of the user, the number of times of historical service operations of the user, and the like, and then calculates the level of the user according to the user information, such as when the user has insufficient corresponding experience, the level of the user is relatively low, and a general operation model or an operation model of another user with rich experience can be matched for the user. When the user's rank is high, the user may be matched with its own operation model.

In this embodiment, the operation model matched with the user level can be obtained by analyzing the user information, instead of matching the same operation model for all users, so that a personalized guidance function is realized, and the user experience and the operation efficiency of the user are improved.

In one embodiment, the step of searching the operation model matched with the user grade comprises the following steps: when the user grade is greater than the preset grade, searching a special operation model matched with the user identification; and when the user level is not greater than the preset level, searching a general operation model matched with the user level, wherein the general operation model is obtained according to a plurality of special operation models.

Specifically, the dedicated operation model may be a model obtained by modeling based on historical data of the user, and the general operation model may be a model obtained based on a plurality of dedicated operation models, specifically, a general operation model obtained by averaging the dedicated operation models of the individual users. For example, in one embodiment, when users of different levels log in the system to perform an auditing operation, for example, the number of times of the operation of the complete business process of the user is less than a threshold value, a general operation model is used, and when the number of times of the operation of the complete business process of the user is greater than or equal to the threshold value, a specific operation model of the current user is used, wherein a threshold value, for example, 100 times, may be set according to business experience, and the threshold value may be adjusted according to actual business requirements.

In a specific embodiment, an auditor logs in an insurance service auditing system, and a server automatically calls an operation model corresponding to the auditor according to an identifier of the auditor so as to guide the auditor to perform current service operation according to the operation model. Specifically, when a business person performs an audit operation in an audit page, the server detects a position of a movable cursor in the page, and when an association relationship between the movable cursor at the position and the guidance information is pre-established in the operation model, the server calls the guidance information corresponding to the movable cursor in the operation model to guide the current business operation of the audit person according to the guidance information. The guidance information may include guidance pages and operation durations of the guidance pages, for example, when the operation duration corresponding to the first guidance page is 10 seconds, the first guidance page is continuously displayed at the position of the active cursor for 10 seconds, and when there are a plurality of guidance pages associated with the active cursor, the first guidance page may be closed after the first guidance page is displayed for 10 seconds, and then the second guidance page is displayed at the position of the active cursor for 20 seconds, so that the user may refer to each guidance page for auditing the insurance business form within the duration.

It should be noted that the first guidance page and the second guidance page are used for guiding the service operation of the auditor at different service operation stages, for example, a user needs to refer to the first guidance page first in the service operation process, and needs to refer to the second guidance page only after referring to the first guidance page, at this time, the priority of the first guidance page is set to be higher than that of the second guidance page, and the guidance page with the higher priority is displayed first, and the page with the lower priority is displayed later. And the operation duration is also set according to a specific service scenario, for example, a user needs to refer to the first guide page for 10 seconds in the service operation process to successfully acquire the related reference information from the first guide page, and at this time, the first guide page needs to be continuously displayed for no less than 10 seconds. And the guide page can be displayed at the position of the movable cursor in a thumbnail form, so that an auditor can directly acquire content information in the guide page according to the thumbnail, namely, the information in the guide page can be directly acquired in the current business operation interface, and the guide information can be acquired without jumping to other pages, thereby improving the efficiency of business operation.

Further, in order to further improve the efficiency of the business operation, the method further includes editing the displayed guidance page, for example, the editing operation can be performed on the page size, the page position, or even the display duration of the guidance page, so as to better meet the actual requirements of the user.

As shown in fig. 3, a schematic diagram of a business operation flow in one embodiment is provided. Specifically, the method comprises the following steps:

step 300, begin.

At step 310, the overall model is initialized.

The overall model may be one of the operation models, such as a dedicated operation model or a general operation model.

And 320, operating by auditors.

Specifically, the server receives an operation behavior of a user such as an auditor, then the server obtains the operation times of the auditor according to information of the auditor, and determines a relationship between the operation times and the critical value, and goes to step 340 when the operation times is greater than or equal to the critical value, or goes to step 330 otherwise.

Step 340, use the personal operation model.

The personal model can be a special operation model obtained by performing data modeling according to historical business operation data of the user.

At step 330, the global operational model is used.

The overall operation model may be a general operation model, and may be obtained by averaging a plurality of specific operation models.

Step 350, the system records the operation track.

Specifically, the server records the business behavior of the auditor in real time according to the operation path of the auditor to obtain historical business operation data, and an operation model is established or updated according to the historical business operation data.

And step 360, obtaining a single user operation model.

In step 370, the overall operation model is obtained.

In the conventional technology, when a claim person conducts business operations such as checking an application form, some person need to see corresponding guide pages such as insurance policy specials, historical claims, clause information and the like, the information in the guide pages is checked in the checking process, and jump among different guide pages is needed, so that the operation is complex, and computer resources are wasted due to misoperation, and the efficiency of checking the claim is reduced. In the claim auditing process provided by the invention, the method for intelligently providing prompt information can display the guide information in real time on a guide page, such as a claim page, so as to prompt the operation behavior of an auditor, wherein the prompt content comprises past claim records, relevant policy specials, terms and the like.

In one embodiment, a modeling method of an operation model includes: acquiring historical service operation data corresponding to historical service operation of a user; extracting an operation path of a user from each historical service operation data; and establishing a special operation model corresponding to the user according to the operation path.

For example, the server may collect the operation path of the user by using the probe technology, wherein the operation path records information such as operation habits of the user. Specifically, the server collects all historical business operation data of auditors such as business operators, such as a page operation skip list, and obtains an operation model corresponding to the user according to the page operation skip list. Specifically, an analysis model of the operation habits of the user can be developed by using a mathematical statistics technology, and specifically, the operation habits of a single user are analyzed through the analysis model, so that the requirements of the user are drawn, and a special operation model and a general operation model of the user are established.

Further, the server may view an active cursor in the page jump list, and associate the active cursor with the guiding information of the page, where the active cursor and the guiding information may be in a many-to-one relationship, where a many-to-one relationship indicates that one active cursor may correspond to multiple types of indication information, such as one active cursor may correspond to page priority prompt information and page operation duration information.

In this embodiment, an operation model corresponding to the user is established according to the historical business operation experience of the user, and is displayed on the claim auditing interface according to the guidance information in the operation model, and specifically, an effective "prompt" mode can be shown through cursor floating, so that pain points where the user may jump on different pages by multiple errors are solved.

In one embodiment, establishing a dedicated operation model corresponding to a user according to an operation path includes: extracting the guidance time corresponding to each guidance page from the operation path, and obtaining the guidance priority corresponding to each guidance page according to each guidance time; extracting operation duration corresponding to each guide page from each operation path; acquiring a corresponding movable cursor and a cursor position of each guide page before jumping from the operation path; and obtaining a special operation model corresponding to each user according to the guide priority, the operation duration and the cursor position corresponding to each guide page.

Further, establishing an operation model corresponding to each user according to each operation path, including: respectively extracting the guide time corresponding to each guide page from each operation path; obtaining a jump sequence corresponding to each guide page according to each guide time; and obtaining the corresponding guide priority of each guide page according to each jump sequence. Further, after obtaining the guidance priority corresponding to each guidance page according to each jump sequence, the method further includes: sequentially acquiring each guide page according to the guide priority, and calculating the operation duration corresponding to each guide page according to each operation path; acquiring a corresponding movable cursor of each guide page before jumping; and obtaining the guiding information corresponding to the operation model according to the guiding priority, the operation duration and the movable cursor corresponding to each guiding page. After the guidance information corresponding to the operation model is obtained according to the guidance priority, the operation duration and the movable cursor corresponding to each guidance page, the method further comprises the following steps: when jumping to the guide page, acquiring the position of the movable cursor in the guide page; and continuously displaying the guide information corresponding to the guide page at the position within the time corresponding to the operation duration.

In a specific embodiment, an analysis model of user operation habits is developed through a mathematical statistics technology, the operation habits of a single user are analyzed, statistical analysis is carried out according to stored historical service operation data of the user, the data are subjected to summary statistics and priority sequencing, an effective service process is carried out from service operation auditing to auditing completion, and a page jump sequence of each user in each effective service process is obtained. Specifically, the page jump sequence can be obtained according to the operation time of the guide page, and in the process of one effective service, the same page jumps for multiple times, and then the priority sequence of each page is obtained according to the real record and the time sequencing result. For example, in an effective service process, each guidance page is sorted in increments from 1, and the order of each guidance page in the service operation of this time can be obtained, for example, the skip order is: a page- > B page- > C page- > B page, the corresponding sequence of each guide page is A (1) - > B (2) - > C (3) - > B (4).

The operation duration of the guide page is also called the retention time of the guide page, and is obtained according to the time difference between exiting the guide page and entering the guide page, and if the same guide page has multiple jumps in the same operation process, the effective retention time is all reserved. And summarizing and calculating an average value of all effective business processes of the user, and specifically obtaining an operation model of a single user from three dimensions of the guide time, the residence time and the active cursor before jumping of the guide page.

Specifically, according to the jump sequence of the guidance pages, the guidance pages with high probability arranged at each sequence point are obtained, and when the jump sequences corresponding to a plurality of guidance pages are consistent, the guidance page arranged at the first position is selected, for example, if there are 3 service process data, the following is: a (1) - > B (2) - > C (3) - > B (4), B (1) - > B (2) - > C (3) - > a (4) - > B (5), and a (1) - > B (2) - > B (3) - > B (4) - > a (5), then from the above data, the ordering of the high probability guideline pages is as follows: 1(a) - >2(B) - >3(C) - >4(B) - >5(B), and then taking the average of the operation times of the corresponding sequential index pages, in particular continuing with the example above, in seconds (S), where a (1, 5S) - > B (2, 3S) - > C (3, 5S) - > B (4, 10S), B (1, 2S) - > B (2, 6S) - > C (3, 15S) - > a (4, 15S) - > B (5, 3S) and a (1, 10S) - > B (2, 9S) - > B (3, 5S) - > B (4, 10S) - > a (5, 2S), then, based on the above data, the ordering of the index pages of high probability is obtained as follows: 1(a, 7.5S) - >2(B, 6S) - >3(C, 10S) - >4(B, 10S) - >5(B, 3S). And obtaining the active cursors before the page jump according to the statistical summary, and taking the active cursors ranked at the first when the total number of the active cursors is consistent. Continuing to expand the above example: a (1, 5S, a) - > B (2, 3S, C) - > C (3, 5S, C) - > B (4, 10S, a), B (1, 2S, B) - > B (2, 6S, B) - > C (3, 15S, C) - > A (4, 15S, d) - > B (5, 3S, e) and A (1, 10S, a) - > B (2, 9S, B) - > B (3, 5S, C) - > B (4, 10S, d) - > A (5, 2S, d), then according to the above data, the jump motion cursor with high probability is obtained as follows: 1(a, 7.5S, a) - >2(B, 6S, B) - >3(C, 10S, C) - >4(B, 10S, a) - >5(B, 3S, e), which is based on the premise that only one active cursor is obtained as an operation model point, specifically, a standard value can also be provided, and if the probabilities of the active cursors for jumping of a certain guide page all reach more than 30%, the active cursors are brought into a jump queue of the page. In the above example, the high probability jump activity cursor can be obtained as follows: 1(a, 7.5S, a) - >2(B, 6S, (B, C)) - >3(C, 10S, (C)) - >4(B, 10S, (a, d)) - >5(B, 3S, e).

Further, as the amount of collected historical business operation data of the users increases, an operation model obtained by using a data analysis and mining technology tends to be stable, and a special operation model of a single user is basically formed.

Further, historical service operation data corresponding to historical service operations of a plurality of users are obtained; extracting an operation path from each historical service operation data; establishing an operation model corresponding to each user according to each operation path; and establishing a universal operation model according to the operation model corresponding to each user.

Specifically, operation paths of all auditors entering the system are collected, specifically, the starting time of auditing, the operated guide page, an active cursor where the guide page is located before jumping, the time of the guide page, the time of exiting the guide page, the time of completing auditing and the like are collected and stored in a database, and the operation habits of the user are recorded based on the operation paths. For example, the average value of the effective business processes of all the auditing users in the system is calculated in a gathering way, and an integral universal operation model is obtained.

In one embodiment, the method further comprises the steps of updating the acquired operation model, and establishing a special operation model and an overall general operation model of the user based on the operation habits of the user in the business system. The model is obtained based on the continuously-increased business data, so the model can continuously evolve, automatically adapt to and support the addition of new users and the change of old user habits, and has certain self-learning capability. By using the model, the operation steps of the user can be simplified, the working efficiency is improved, and the operation cost of the insurance company is saved.

It should be understood that although the various steps in the flow charts of fig. 2-3 are shown in order as indicated by the arrows, the steps are not necessarily performed in order as indicated by the arrows. The steps are not performed in the exact order shown and described, and may be performed in other orders, unless explicitly stated otherwise. Moreover, at least some of the steps in fig. 2-3 may include multiple sub-steps or multiple stages that are not necessarily performed at the same time, but may be performed at different times, and the order of performance of the sub-steps or stages is not necessarily sequential, but may be performed in turn or alternating with other steps or at least some of the sub-steps or stages of other steps.

In one embodiment, as shown in fig. 4, there is provided a service operation apparatus, including:

the receiving module 410 is configured to receive a service operation request in a page, where the service operation request carries a user identifier.

The searching module 420 is configured to search for an operation model corresponding to the user identifier, where the operation model is obtained by performing data modeling according to historical service operation data of the user.

The cursor obtaining module 430 is configured to obtain an active cursor corresponding to the current service operation process.

And the guiding information extracting module 440 is configured to extract guiding pages associated with the active cursor and operation durations corresponding to the guiding pages from the operation model.

And a guiding information display module 450, configured to continuously display a guiding page in a preset area in the page within a time corresponding to the operation duration, where the guiding page is used to guide the user to perform a service operation at the position of the active cursor.

In one embodiment, the guiding information displaying module 450 includes:

and the priority acquiring unit is used for extracting the operation duration corresponding to each guide page and the guide priority corresponding to each guide page from the operation model when the movable cursor is associated with a plurality of guide pages.

And the second display unit is used for sequentially acquiring the current guide page according to the sequence corresponding to the guide priority and continuously displaying the current guide page in a preset area in the page.

And the third display unit is used for closing the current guide page when the operation duration corresponding to the current guide page is reached, then acquiring the next guide page as the current guide page according to the sequence corresponding to the guide priority, and continuously displaying the current guide page in a preset area in the page until the display of all the guide pages is completed.

In one embodiment, the guiding information displaying module 450 includes:

and the fourth display unit is used for continuously displaying each guide page in a preset area in the page according to the operation duration corresponding to each guide page when the movable cursor is associated with a plurality of guide pages, and each guide page is used for guiding the user to execute the business operation.

In one embodiment, the guiding information displaying module 450 includes:

and the thumbnail acquiring unit is used for acquiring the thumbnail corresponding to the guide page.

And the fifth display unit is used for continuously displaying the thumbnail corresponding to the guide page in the preset area of the page within the time corresponding to the operation duration.

In one embodiment, the service operation apparatus further includes:

and the editing module is used for receiving a control instruction aiming at the guide page sent by the terminal and editing the display state of the guide page according to the control instruction.

In one embodiment, the lookup module 420 includes:

and the user information acquisition unit is used for acquiring the user information corresponding to the user identifier.

And the grade calculation unit is used for obtaining the user grade corresponding to the user identification according to the user information.

And the special model searching subunit is used for searching the special operation model matched with the user identifier when the user grade is greater than the preset grade.

And the general model searching subunit is used for searching a general operation model matched with the user grade when the user grade is not greater than the preset grade, and the general operation model is obtained according to the special operation models.

In one embodiment, the service operation apparatus further includes:

and the historical data acquisition module is used for acquiring historical service operation data corresponding to the historical service operation of the user.

And the path extraction module is used for extracting the operation path of the user from each historical service operation data.

And the priority information extraction unit is used for extracting the guide time corresponding to each guide page from the operation path and obtaining the guide priority corresponding to each guide page according to each guide time.

And the time length extracting unit is used for extracting the operation time length corresponding to each guide page from each operation path.

And the cursor position acquisition unit is used for acquiring the corresponding movable cursor and cursor position of each guide page before jumping from the operation path.

And the model establishing unit is used for obtaining a special operation model corresponding to each user according to the guidance priority, the operation duration and the cursor position corresponding to each guidance page.

For specific limitations of the service operation device, reference may be made to the above limitations of the service operation method, which is not described herein again. The modules in the business operation device can be wholly or partially realized by software, hardware and a combination thereof. The modules can be embedded in a hardware form or independent from a processor in the computer device, and can also be stored in a memory in the computer device in a software form, so that the processor can call and execute operations corresponding to the modules.

In one embodiment, a computer device is provided, which may be a server, and its internal structure diagram may be as shown in fig. 5. The computer device includes a processor, a memory, a network interface, and a database connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, a computer program, and a database. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The database of the computer device is used for storing historical service operation data corresponding to the service operation. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by a processor to implement a business operation method.

Those skilled in the art will appreciate that the architecture shown in fig. 5 is merely a block diagram of some of the structures associated with the disclosed aspects and is not intended to limit the computing devices to which the disclosed aspects apply, as particular computing devices may include more or less components than those shown, or may combine certain components, or have a different arrangement of components.

In one embodiment, a computer device is provided, comprising a memory storing a computer program and a processor implementing the following steps when the processor executes the computer program: receiving a service operation request in a page, wherein the service operation request carries a user identifier; searching an operation model corresponding to the user identifier, wherein the operation model is obtained by performing data modeling according to historical business operation data of the user; acquiring an active cursor corresponding to a current business operation process; extracting guide pages related to the movable cursor and operation duration corresponding to each guide page from the operation model; and continuously displaying a guide page in a preset area in the page within the time corresponding to the operation duration, wherein the guide page is used for guiding the user to execute the business operation at the position of the active cursor.

In one embodiment, the processor, when executing the computer program, is further configured to perform the step of displaying the guidance page in the preset area of the page continuously within the time corresponding to the operation duration: when the movable cursor is associated with a plurality of guide pages, extracting the operation duration corresponding to each guide page and the guide priority corresponding to each guide page from the operation model; sequentially acquiring a current guide page according to the sequence corresponding to the guide priority, and continuously displaying the current guide page in a preset area in the page; and closing the current guide page when the operation duration corresponding to the current guide page is reached, then acquiring the next guide page as the current guide page according to the sequence corresponding to the guide priority, and continuously displaying the current guide page in a preset area in the page until the display of all the guide pages is finished.

In one embodiment, the processor, when executing the computer program, is further configured to perform the step of displaying the guidance page in the preset area of the page continuously within the time corresponding to the operation duration: and when the movable cursor is associated with a plurality of guide pages, continuously displaying each guide page in a preset area in the page according to the operation duration corresponding to each guide page.

In one embodiment, the processor, when executing the computer program, is further configured to perform the step of displaying the guidance page in the preset area of the page continuously within the time corresponding to the operation duration: acquiring a thumbnail corresponding to the guide page; and continuously displaying the thumbnail corresponding to the guide page in a preset area in the page within the time corresponding to the operation duration.

In one embodiment, the processor, when executing the computer program, is further configured to: and receiving a control instruction aiming at the guide page sent by the terminal, and editing the display state of the guide page according to the control instruction.

In one embodiment, the step of finding the operation model corresponding to the user identifier when the processor executes the computer program is further configured to: acquiring user information corresponding to the user identification; obtaining a user grade corresponding to the user identification according to the user information; when the user grade is greater than the preset grade, searching a special operation model matched with the user identification; and when the user level is not greater than the preset level, searching a general operation model matched with the user level, wherein the general operation model is obtained according to a plurality of special operation models.

In one embodiment, the steps of the method for modeling an operation model when executed by the processor further comprise: acquiring historical service operation data corresponding to historical service operation of a user; extracting an operation path of a user from each historical service operation data; extracting the guidance time corresponding to each guidance page from the operation path, and obtaining the guidance priority corresponding to each guidance page according to each guidance time; extracting operation duration corresponding to each guide page from each operation path; acquiring a corresponding movable cursor and a cursor position of each guide page before jumping from the operation path; and obtaining a special operation model corresponding to each user according to the guide priority, the operation duration and the cursor position corresponding to each guide page.

In one embodiment, a computer-readable storage medium is provided, on which a computer program is stored, which when executed by a processor performs the steps of: receiving a service operation request in a page, wherein the service operation request carries a user identifier; searching an operation model corresponding to the user identifier, wherein the operation model is obtained by performing data modeling according to historical business operation data of the user; acquiring an active cursor corresponding to a current business operation process; extracting guide pages related to the movable cursor and operation duration corresponding to each guide page from the operation model; and continuously displaying a guide page in a preset area in the page within the time corresponding to the operation duration, wherein the guide page is used for guiding the user to execute the business operation at the position of the active cursor.

In one embodiment, the computer program when executed by the processor is further configured to, when the step of displaying the guidance page continuously in the preset area of the page within the time corresponding to the operation duration is implemented: when the movable cursor is associated with a plurality of guide pages, extracting the operation duration corresponding to each guide page and the guide priority corresponding to each guide page from the operation model; sequentially acquiring a current guide page according to the sequence corresponding to the guide priority, and continuously displaying the current guide page in a preset area in the page; and closing the current guide page when the operation duration corresponding to the current guide page is reached, then acquiring the next guide page as the current guide page according to the sequence corresponding to the guide priority, and continuously displaying the current guide page in a preset area in the page until the display of all the guide pages is finished.

In one embodiment, the computer program when executed by the processor is further configured to, when the step of displaying the guidance page continuously in the preset area of the page within the time corresponding to the operation duration is implemented: when the movable cursor is associated with a plurality of guide pages, continuously displaying each guide page in a preset area in the page according to the operation duration corresponding to each guide page, wherein each guide page is used for guiding a user to execute business operation.

In one embodiment, the computer program when executed by the processor is further configured to, when the step of displaying the guidance page continuously in the preset area of the page within the time corresponding to the operation duration is implemented: acquiring a thumbnail corresponding to the guide page; and continuously displaying the thumbnail corresponding to the guide page in a preset area in the page within the time corresponding to the operation duration.

In one embodiment, the computer program when executed by the processor performs the step of finding the operation model corresponding to the user identifier is further configured to: acquiring user information corresponding to the user identification; obtaining a user grade corresponding to the user identification according to the user information; when the user grade is greater than the preset grade, searching a special operation model matched with the user identification; and when the user level is not greater than the preset level, searching a general operation model matched with the user level, wherein the general operation model is obtained according to a plurality of special operation models.

In one embodiment, the computer program when executed by the processor performs the steps of the method of modeling an operational model is further configured to: acquiring historical service operation data corresponding to historical service operation of a user; extracting an operation path of a user from each historical service operation data; extracting the guidance time corresponding to each guidance page from the operation path, and obtaining the guidance priority corresponding to each guidance page according to each guidance time; extracting operation duration corresponding to each guide page from each operation path; acquiring a corresponding movable cursor and a cursor position of each guide page before jumping from the operation path; and obtaining a special operation model corresponding to each user according to the guide priority, the operation duration and the cursor position corresponding to each guide page.

It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by hardware related to instructions of a computer program, which can be stored in a non-volatile computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. Any reference to memory, storage, database, or other medium used in the embodiments provided herein may include non-volatile and/or volatile memory, among others. Non-volatile memory can include read-only memory (ROM), Programmable ROM (PROM), Electrically Programmable ROM (EPROM), Electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), Dynamic RAM (DRAM), Synchronous DRAM (SDRAM), Double Data Rate SDRAM (DDRSDRAM), Enhanced SDRAM (ESDRAM), Synchronous Link DRAM (SLDRAM), Rambus Direct RAM (RDRAM), direct bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM).

The technical features of the above embodiments can be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the above embodiments are not described, but should be considered as the scope of the present specification as long as there is no contradiction between the combinations of the technical features.

The above examples only express several embodiments of the present application, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the concept of the present application, which falls within the scope of protection of the present application. Therefore, the protection scope of the present patent shall be subject to the appended claims.

Claims

1. A method for operating a service, the method comprising:

searching an operation model corresponding to the user identification, wherein the operation model is obtained by performing data modeling according to historical business operation data of the user;

and continuously displaying the guide page in a preset area in the page within the time corresponding to the operation duration, wherein the guide page is used for guiding the user to execute the business operation at the position of the active cursor.

2. The method according to claim 1, wherein the step of continuously displaying the guidance page in a preset area in the page within the time corresponding to the operation duration comprises the following steps:

3. The method according to claim 1, wherein the step of continuously displaying the guidance page in a preset area in the page within the time corresponding to the operation duration comprises the following steps:

when the movable cursor is associated with a plurality of guide pages, continuously displaying each guide page in a preset area of the page according to the operation duration corresponding to each guide page, wherein each guide page is used for guiding a user to execute the business operation.

4. The method according to any one of claims 1 to 3, wherein the step of continuously displaying the guidance page in a preset area in the page within the time corresponding to the operation duration comprises the following steps:

acquiring a thumbnail corresponding to the guide page;

5. The method of claim 4, further comprising:

6. The method of claim 1, wherein the finding the operation model corresponding to the user identifier comprises:

acquiring user information corresponding to the user identification;

when the user grade is greater than a preset grade, searching a special operation model matched with the user identification;

and when the user level is not greater than a preset level, searching a universal operation model matched with the user level, wherein the universal operation model is obtained according to a plurality of special operation models.

7. The method of claim 1 or 6, wherein the method of modeling the operational model comprises:

extracting the guide time corresponding to each guide page from the operation path, and obtaining the guide priority corresponding to each guide page according to each guide time;

obtaining a corresponding movable cursor and a cursor position of each guiding page before jumping from the operation path;

and obtaining a special operation model corresponding to each user according to the guidance priority, the operation duration and the cursor position corresponding to each guidance page.

8. A business operations apparatus, characterized in that the apparatus comprises:

the receiving module is used for receiving a service operation request in a page, wherein the service operation request carries a user identifier;

the searching module is used for searching the operation model corresponding to the user identifier, wherein the operation model is obtained by performing data modeling according to historical business operation data of the user;

and the guiding information display module is used for continuously displaying the guiding page in a preset area in a page within the time corresponding to the operation duration, and the guiding page is used for guiding a user to execute the business operation at the position of the active cursor.

9. A computer device comprising a memory and a processor, the memory storing a computer program, wherein the processor implements the steps of the method of any one of claims 1 to 7 when executing the computer program.

10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the method of any one of claims 1 to 7.