CN111355838A - Voice call recognition method and device and storage medium - Google Patents
Voice call recognition method and device and storage medium Download PDFInfo
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- 230000009286 beneficial effect Effects 0.000 description 2
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
- H04M1/65—Recording arrangements for recording a message from the calling party
- H04M1/656—Recording arrangements for recording a message from the calling party for recording conversations
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/26—Speech to text systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
- H04M1/7243—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages
- H04M1/72436—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages for text messaging, e.g. short messaging services [SMS] or e-mails
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72484—User interfaces specially adapted for cordless or mobile telephones wherein functions are triggered by incoming communication events
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/725—Cordless telephones
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2250/00—Details of telephonic subscriber devices
- H04M2250/74—Details of telephonic subscriber devices with voice recognition means
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Abstract
The invention discloses a voice call recognition method, a voice call recognition device and a storage medium, wherein the method comprises the following steps: when a call occurs, identifying voice streams of all call parties in the call and converting the voice streams into corresponding text information; associating each calling party with the corresponding text information according to the calling attributes of each calling party, and generating a calling text; and displaying the call text. The method and the device convert the call into the text, associate each calling party with the corresponding text information according to the call attribute of each calling party, generate the call text and then display the call text to the user. Therefore, the information interaction, the voice interaction and the call attribute information of the call party are integrated, the interaction content of the call party is recorded more completely and continuously, and the interaction content is presented to the user in a more intuitive and convenient mode.
Description
Technical Field
The present invention relates to the field of communication terminal technologies, and in particular, to a voice call recognition method, apparatus, and storage medium.
Background
Since the advent of mobile phones, telephony is one of the most frequently used and indispensable functions. In the process of communication, some important information is often recorded, so that many terminal manufacturers realize the function of recording the communication, specifically, the voice content of the communication party is stored as an audio file for the user to check and play.
If call content needs to be recorded, the main method adopted at present is to record by using the recording function of the mobile phone. However, the recording mode has large storage space occupation and is also inconvenient for searching the content of the calling party in each call. The audio files have the defects of large occupied storage space, inconvenience in searching and non-visual presentation, and people often store the audio files by converting call records into texts, so that the texts save the storage space and are convenient for subsequent searching.
Disclosure of Invention
The embodiment of the invention provides a voice call recognition method, a voice call recognition device and a storage medium, and aims to solve the problems that an audio file occupies a large storage space, is not beneficial to searching and is not intuitive in presentation.
In order to solve the technical problem, the invention is realized by at least one of the following technical schemes:
in a first aspect, a voice call recognition method is provided, including:
when a call occurs, identifying voice streams of all call parties in the call and converting the voice streams into corresponding text information;
associating each calling party with the corresponding text information according to the calling attributes of each calling party, and generating a calling text;
and displaying the call text.
In a second aspect, the present application provides a voice call recognition apparatus, including: a voice recognition device and a message module;
the voice recognition device is used for recognizing the voice stream of each calling party in the call and converting the voice stream into corresponding text information when the call occurs; associating each calling party with the corresponding text information according to the calling attributes of each calling party, and generating a calling text;
and the message module is used for displaying the call text.
In a third aspect, the present application provides a computer-readable storage medium, wherein a computer program is stored on the computer-readable storage medium, and when executed by a processor, the computer program implements the method described above.
The embodiment of the application adopts at least one technical scheme which can achieve the following beneficial effects:
in the embodiment of the invention, the call is converted into the text, then each calling party is associated with the corresponding text information according to the call attribute of each calling party, and the call text is generated and then presented to the user. Therefore, the information interaction, the voice interaction and the call attribute information of the call party are integrated, the interaction content of the call party is recorded more completely and continuously, and the interaction content is presented to the user in a more intuitive and convenient mode.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this specification, illustrate embodiments of the invention and together with the description serve to explain the invention and not to limit the invention. In the drawings:
fig. 1 is a flowchart of a voice call recognition method according to embodiment 1 of the present application;
fig. 2 is a flowchart of step S01;
fig. 3 is a block diagram illustrating a message session page of the voice call recognition apparatus according to the present application;
fig. 4 is a block diagram of the voice call recognition apparatus according to embodiment 4 of the present application;
fig. 5 is another block diagram of the voice call recognition apparatus according to embodiment 4 of the present application;
fig. 6 is another block diagram of the voice call recognition apparatus according to embodiment 4 of the present application;
fig. 7 is another block diagram of the voice call recognition apparatus according to embodiment 4 of the present application;
the parts in the drawings are numbered as follows:
the system comprises a 1-voice recognition device, a 11-call module, a 111-communication unit, a 112-de-coding unit, a 12-audio module, a 13-voice recognition module, a 14-processing module, a 15-contact module and a 2-message module.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Example 1:
as shown in fig. 1, the present application provides a voice call recognition method, which may include:
s01, when a call occurs, identifying the voice stream of each calling party in the call and converting the voice stream into corresponding text information;
s02, according to the call attribute of each call party, associating each call party with the corresponding text information and generating a call text;
and S03, displaying the call text.
The method and the device realize that the call records can be recorded and retrieved by a mode of converting voice into text, and provide information entry for big data analysis and secretary services.
The method and the device convert the call voice into the text, and then combine each call attribute information with the text to be presented to the user. Therefore, the information interaction and the voice interaction of the calling party are integrated with the contact attribute information, the interaction content of the calling party is recorded more completely and continuously, and the interaction content is presented to the user in a more intuitive and convenient mode.
Example 2:
as shown in fig. 2, in addition to embodiment 1, after the call starts, the method further includes: the incoming call number of the calling party is identified.
The method for converting call voice into text in S01 includes:
s011, acquiring at least one uplink audio stream and at least one downlink audio stream in the call voice; the uplink and downlink audio streams include time information; capturing a Real-time transport protocol (RTP) stream transmitted in a call voice, and extracting two audio streams in different directions from the RTP stream according to the direction of the audio stream; for the sake of distinction, we will refer to one of the audio streams as an upstream audio stream and the other as a downstream audio stream, where the upstream and downstream designations are relative and can be defined according to different application scenarios.
S012, parsing the upstream audio stream and the downstream audio stream, and converting the upstream audio stream and the downstream audio stream into corresponding text messages respectively; the method specifically comprises the following steps:
a) the uplink audio stream corresponds to the voice of a local terminal calling party, and the downlink audio stream corresponds to the voice of the calling party;
b) analyzing the uplink audio stream to generate a terminal call text;
c) analyzing the downlink audio stream to generate a calling party text; the method comprises the following steps:
respectively carrying out RTP packet preprocessing, voice decoding and other processes on the two audio streams to form an upper voice signal and a lower voice signal, and respectively outputting and playing the two voice signals or generating and storing a text file;
d) the number of a terminal calling party, the start time and the duration of an uplink audio stream correspond to the terminal calling text;
f) and corresponding the caller number, the start time and the duration of the downlink audio stream to the caller text.
The call attribute comprises a telephone number; or/and
the call attribute comprises a telephone number and a voice starting time; or/and
the call attributes comprise a telephone number and a voice duration; or/and
the call attributes include a phone number, a call start time, and a call duration.
Further, identifying the incoming call number of the calling party; further comprising:
matching the incoming call number with stored contact information, specifically: and if the incoming call number is not the same as the telephone number in the contact list, the incoming call number is a new number.
If the matching is successful, the stored contact information and the start time and the duration time of the downstream audio stream are corresponding to the caller text;
if the matching fails, step f is directly performed.
Example 3:
on the basis of embodiment 1 or 2, the method for displaying the call text in S03 includes:
displaying the call text according to the time sequence; or
And displaying the call text of each call party one by one. As shown in fig. 3, the display format of the call text includes: if the calling party has a message session, adding the call text to the existing message session; the text can be added independently or can be added to the message conversation together with the audio content;
if the conversation party does not have the message conversation, the message conversation is added, and the conversation text is added to the added message conversation; the text may be added separately or may be added to the message conversation along with the audio content.
Further, this application still includes: and saving the call text.
According to the method and the device, voice recognition is carried out on the uplink and downlink audio streams during conversation to convert the uplink and downlink audio streams into the text, then the converted text is presented to the user by combining the time information and the conversation party information, when the user needs to inquire conversation contents, the speed of reading the text file is far higher than that of listening to the audio file, and therefore the time of the user for acquiring the conversation information is saved. Therefore, the information interaction and the voice interaction of the calling party are integrated according to time, and the interactive content of the calling party is recorded more completely and continuously.
Example 4:
as shown in fig. 4, the present application provides a voice call recognition apparatus, which is used in the voice call recognition method, and includes: a voice recognition device 1 and a message module 2;
the voice recognition device 1 is used for recognizing voice streams of all calling parties in a call and converting the voice streams into corresponding text information when the call occurs; associating each calling party with the corresponding text information according to the calling attributes of each calling party, and generating a calling text;
and the message module 2 is used for displaying the call text.
Further, as shown in fig. 5, the speech recognition apparatus 1 includes: the system comprises a call module 11, an audio module 12, a voice recognition module 13 and a processing module 14 which are connected in sequence;
the call module 11 is used for identifying the incoming call number of the calling party, displaying the incoming call number, making a call, performing voice chat, and storing call contents;
the audio module 12 is configured to obtain at least one upstream audio stream and at least one downstream audio stream generated by voice chat in the call module;
the voice recognition module 13 is configured to analyze the uplink audio stream and the downlink audio stream acquired by the audio module, and convert the uplink audio stream and the downlink audio stream into corresponding text information;
the processing module 14 is configured to associate each calling party with the corresponding text information according to the calling attribute of each calling party, and generate a calling text.
According to the method and the device, voice recognition is carried out on the uplink and downlink audio streams during conversation independently, the audio streams are converted into texts, and then the converted texts are injected into the message module 2 to be presented to a user in combination with time information and conversation party information. Therefore, the information interaction and the voice interaction of the calling party are integrated according to time, and the interactive content of the calling party is recorded more completely and continuously.
As shown in fig. 6, the present application provides a voice call recognition apparatus, and a voice recognition apparatus 1 includes: the system comprises a call module 11, an audio module 12, a voice recognition module 13 and a processing module 14 which are connected in sequence; and a contact module 15 connected with the call module 11 and the processing module 14;
the contact module 15 is used for reading the incoming call number in the call module 11, naming and storing the incoming call number; or/and
the contact module 15 is used for directly inputting and storing contact information to the user equipment;
the processing module 14 is configured to combine the call attribute information with the text to generate a call text. The number of a calling party, the start time and the duration of an uplink audio stream correspond to the terminal calling text; and corresponding the caller number, the start time and the duration of the downlink audio stream to the caller text.
The application is provided with a contact module 15, contact information and a telephone number are directly input into the contact module 15, or contact information is added by reading the telephone number in the call module 11, if the incoming call number is matched with the existing contact information, the received call text is directly displayed on the existing message session or the added message session.
As shown in fig. 7, the present application provides a voice call recognition apparatus, and a voice recognition apparatus 1 includes: the system comprises a call module 11, an audio module 12, a voice recognition module 13 and a processing module 14 which are connected in sequence; the call module 11 includes: a communication unit 111 capable of transmitting and receiving signals, and a decoding unit 112 electrically connected to the communication unit 111 and capable of analyzing the incoming call number.
According to the application, the communication unit 111 receives the telephone of the contact person, and the decoding unit 112 analyzes the incoming call number of the call module 11, so that the call module can perform the functions of calling and analyzing the incoming call number.
The application provides a mobile terminal, which comprises the voice call recognition device; the mobile terminal may have a function button of a call opening assistance mode or a general call mode, and when it is detected that a user clicks the function button of the general call mode, the computer program may control the mobile terminal to enter a general call interface, wherein the general call mode may be understood as a conventional voice call mode.
The mobile terminal has the functions of calling, analyzing the number of the incoming call, identifying the contact information, carrying out voice identification on the uplink and downlink audio streams during the calling to convert the uplink and downlink audio streams into texts, and then injecting the converted texts into a message module by combining the time information and the calling party information to be presented to a user.
A computer-readable storage medium is provided, on which a computer program is stored, which, when being executed by a processor, carries out the above-mentioned method.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.
Through the above description of the embodiments, those skilled in the art will clearly understand that the method of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but in many cases, the former is a better implementation manner. It should be noted that in a hardware implementation, the division between functional modules/units mentioned in the above description does not necessarily correspond to the division of physical components; for example, one physical component may have multiple functions, or one function or step may be performed by several physical components in cooperation. Some or all of the physical components may be implemented as software executed by a processor, such as a central processing unit, digital signal processor, or microprocessor, or as hardware, or as an integrated circuit, such as an application specific integrated circuit. Such software may be distributed on computer readable media, which may include computer storage media (or non-transitory media) and communication media (or transitory media). The term computer storage media includes volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data, as is well known to those of ordinary skill in the art. Computer storage media includes, but is not limited to, RAM, ROM, EEPROM, flash memory or other memory technology, CD-ROM, Digital Versatile Disks (DVD) or other optical disk storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other medium which can be used to store the desired information and which can accessed by a computer. In addition, communication media typically embodies computer readable instructions, data structures, program modules or other data in a modulated data signal such as a carrier wave or other transport mechanism and includes any information delivery media as known to those skilled in the art. Based on such understanding, the technical solutions of the present invention may be embodied in the form of a software product, which is stored in a storage medium (such as ROM/RAM, magnetic disk, optical disk) and includes instructions for enabling a terminal (such as a mobile phone, a computer, a server, an air conditioner, or a network device) to execute the method according to the embodiments of the present invention.
While the present invention has been described with reference to the embodiments shown in the drawings, the present invention is not limited to the embodiments, which are illustrative and not restrictive, and it will be apparent to those skilled in the art that various changes and modifications can be made therein without departing from the spirit and scope of the invention as defined in the appended claims.
Claims (10)
1. A voice call recognition method, comprising:
when a call occurs, identifying voice streams of all call parties in the call and converting the voice streams into corresponding text information;
associating each calling party with the corresponding text information according to the calling attributes of each calling party, and generating a calling text;
and displaying the call text.
2. The method for recognizing voice call according to claim 1, wherein the method for recognizing the voice stream of each calling party in the call and converting the voice stream into corresponding text information comprises:
acquiring at least one uplink audio stream and at least one downlink audio stream in the call;
and analyzing the uplink audio stream and the downlink audio stream, and converting the uplink audio stream and the downlink audio stream into corresponding text information.
3. The voice call recognition method according to claim 1 or 2, wherein the call attribute includes a telephone number; or/and
the call attribute comprises a telephone number and a voice starting time; or/and
the call attributes comprise a telephone number and a voice duration; or/and
the call attributes include a phone number, a call start time, and a call duration.
4. The voice call recognition method according to claim 1 or 2, wherein the displaying the call text comprises:
displaying the call text according to the time sequence; or
And displaying the call text of each call party one by one.
5. The voice call recognition method according to claim 4, wherein if a message session exists for the calling party, the call text is added to the existing message session;
and if the conversation party does not have the message conversation, adding the message conversation, and displaying the conversation text on the added message conversation.
6. The voice call recognition method according to claim 1 or 2, further comprising, after the call is started:
identifying the incoming call number of the calling party;
matching the incoming call number with contact information stored in a local terminal;
if the matching is successful, combining the stored contact information with the call attribute information and the text;
and if the matching fails, directly combining the call attribute information with the text.
7. The voice call recognition method according to any one of claims 1 or 2, further comprising: and saving the call text.
8. A voice call recognition apparatus, comprising: a voice recognition device and a message module;
the voice recognition device is used for recognizing the voice stream of each calling party in the call and converting the voice stream into corresponding text information when the call occurs; associating each calling party with the corresponding text information according to the calling attributes of each calling party, and generating a calling text;
and the message module is used for displaying the call text.
9. The voice call recognition device according to claim 8, wherein the voice recognition device comprises: the voice recognition system comprises a call module, an audio module, a voice recognition module and a processing module which are connected in sequence;
the call module is used for identifying the incoming call number of a calling party, displaying the incoming call number, making a call, performing voice chat and storing call contents;
the audio module is used for acquiring at least one uplink audio stream and at least one downlink audio stream generated by voice chat in the conversation module;
the voice recognition module is used for analyzing the uplink audio stream and the downlink audio stream acquired by the audio module and converting the analyzed uplink audio stream and the downlink audio stream into corresponding text information;
and the processing module is used for associating each calling party with the corresponding text information according to the calling attributes of each calling party and generating a calling text.
10. A computer-readable storage medium, characterized in that a computer program is stored on the computer-readable storage medium, which computer program, when being executed by a processor, carries out the method according to any one of claims 1 to 7.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811575096.9A CN111355838A (en) | 2018-12-21 | 2018-12-21 | Voice call recognition method and device and storage medium |
| PCT/CN2019/125707 WO2020125588A1 (en) | 2018-12-21 | 2019-12-16 | Voice call identification method, device and storage medium |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201811575096.9A CN111355838A (en) | 2018-12-21 | 2018-12-21 | Voice call recognition method and device and storage medium |
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| CN113037914A (en) * | 2021-03-01 | 2021-06-25 | 北京百度网讯科技有限公司 | Method for processing incoming call, related device and computer program product |
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| CN113905137A (en) * | 2021-11-11 | 2022-01-07 | 北京沃东天骏信息技术有限公司 | Call method and device, and storage medium |
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| CN102664984A (en) * | 2012-04-20 | 2012-09-12 | 上海合合信息科技发展有限公司 | Voice note creating method and system |
| CN105100360A (en) * | 2015-08-26 | 2015-11-25 | 百度在线网络技术（北京）有限公司 | Communication auxiliary method and device for voice communication |
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| CN104994214B (en) * | 2015-05-04 | 2018-06-05 | 上海智臻智能网络科技股份有限公司 | The method and apparatus that a kind of user into call provides voice feedback information |
| CN108737667B (en) * | 2018-05-03 | 2021-09-10 | 平安科技（深圳）有限公司 | Voice quality inspection method and device, computer equipment and storage medium |
| CN108650419A (en) * | 2018-05-09 | 2018-10-12 | 深圳市知远科技有限公司 | Telephone interpretation system based on smart mobile phone |
| CN108877839B (en) * | 2018-08-02 | 2021-01-12 | 南京华苏科技有限公司 | Voice quality perception evaluation method and system based on voice semantic recognition technology |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102664984A (en) * | 2012-04-20 | 2012-09-12 | 上海合合信息科技发展有限公司 | Voice note creating method and system |
| CN105100360A (en) * | 2015-08-26 | 2015-11-25 | 百度在线网络技术（北京）有限公司 | Communication auxiliary method and device for voice communication |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN113037914A (en) * | 2021-03-01 | 2021-06-25 | 北京百度网讯科技有限公司 | Method for processing incoming call, related device and computer program product |
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Application publication date: 20200630 |