CN111291949A - Service management method and device - Google Patents

Service management method and device Download PDF

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CN111291949A
CN111291949A CN201811489838.6A CN201811489838A CN111291949A CN 111291949 A CN111291949 A CN 111291949A CN 201811489838 A CN201811489838 A CN 201811489838A CN 111291949 A CN111291949 A CN 111291949A
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equipment
charging
charged
resource information
charging service
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恩克
丁乐
任韧
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Beijing Didi Infinity Technology and Development Co Ltd
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Beijing Didi Infinity Technology and Development Co Ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06312—Adjustment or analysis of established resource schedule, e.g. resource or task levelling, or dynamic rescheduling
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F15/00—Coin-freed apparatus with meter-controlled dispensing of liquid, gas or electricity
    • G07F15/003—Coin-freed apparatus with meter-controlled dispensing of liquid, gas or electricity for electricity
    • G07F15/005—Coin-freed apparatus with meter-controlled dispensing of liquid, gas or electricity for electricity dispensed for the electrical charging of vehicles

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Abstract

The application provides a service management method and a device, wherein the method comprises the following steps: after a charging trigger event is monitored, determining excitation resource information for the equipment to be charged when the charging service equipment is used for charging; and sending the determined incentive resource information to a user side corresponding to the equipment to be charged, and performing charging service settlement based on the incentive resource information after the equipment to be charged finishes charging by using the charging service equipment. According to the embodiment of the application, the excitation resources can be fully utilized through controlling the distribution time and the use process of the excitation resources, various charging service equipment resources are reasonably allocated, and the load of each charging service equipment resource is balanced.

Description

Service management method and device
Technical Field
The present application relates to the field of charging management technologies, and in particular, to a service management method and apparatus.
Background
Electric vehicles are increasingly widely used as new energy vehicles. Along with the popularization of electric vehicles, the demand of electric vehicle charging piles is also increasing. For convenient application, the charging pile is usually intensively arranged in parking lots of public buildings and residential communities or charging stations, and can charge various types of electric vehicles according to different voltage grades.
Under the more circumstances of filling electric pile, the user can select to fill electric pile that the distance is nearer, the mounted position is comparatively obvious or the arrival mode is more convenient to charge usually. This will cause the frequency of use of this part of stake of charging, can be far higher than the frequency of use of some stake of charging that the installation position is more remote or the mode of arrival is inconvenient. The use of filling electric pile is unbalanced, and the spoilage that has leaded to the high electric pile that fills of rate of utilization is big, needs frequent maintenance, and the lower electric pile that fills of rate of utilization can't obtain abundant utilization, causes the reduction of benefit.
Disclosure of Invention
In view of the above, an object of the embodiments of the present application is to provide a method and an apparatus for service management, which can fully utilize an excitation resource and appropriately allocate various charging service device resources by controlling an excitation resource allocation timing and a usage process, so as to balance loads of the charging service device resources.
In a first aspect, a method for service management is provided, including:
after a charging trigger event is monitored, determining excitation resource information for the equipment to be charged when the charging service equipment is used for charging;
and sending the determined incentive resource information to a user side corresponding to the equipment to be charged, and performing charging service settlement based on the incentive resource information after the equipment to be charged finishes charging by using the charging service equipment.
In an alternative embodiment, the charging trigger event comprises one or more of the following events:
the equipment to be charged enters a charging station for providing charging service;
a user side corresponding to the equipment to be charged enters a charging operation interface;
receiving a charging request sent by the charging service equipment; the charging request carries the identification of the device to be charged.
In an optional embodiment, determining incentive resource information for a device to be charged when charging using a charging service device includes:
determining excitation resource information for the equipment to be charged when charging service equipment of different types is used for charging;
and/or the presence of a gas in the gas,
incentive resource information when charging using a specified charging service device is determined for a device to be charged.
In an optional embodiment, the incentive resource information includes: the charging service equipment charging method comprises the steps of allocating excitation resource information to equipment to be charged in advance, and/or determining excitation resource information for charging the equipment to be charged by using the charging service equipment in real time.
In an alternative embodiment, incentive resource information is pre-allocated to the device to be charged in the following manner:
and determining incentive resource information of the equipment to be charged when the equipment to be charged uses the specified charging service equipment for charging according to the user information of the user side corresponding to the equipment to be charged.
In an alternative embodiment, the user information includes any one or more of the following:
the charging service equipment is used for charging the equipment to be charged;
correspondingly accumulating the charging times of the equipment to be charged;
registering time of a user side corresponding to the equipment to be charged;
the time interval between the current bubbling and the last bubbling of the equipment to be charged;
and the client corresponding to the equipment to be charged purchases the incentive resources.
In an optional implementation manner, the excitation resource information is instantly allocated to the device to be charged in the following manner:
and determining excitation resource information of the equipment to be charged when the equipment to be charged uses the charging service equipment for charging according to the current service capability of the charging service equipment.
In an alternative embodiment, the service capability includes: historical usage;
determining excitation resource information of the device to be charged when the device to be charged uses the charging service device for charging according to the current service capability of the charging service device, wherein the determination comprises the following steps:
acquiring historical use information of each charging service device;
determining the historical utilization rate of the charging service equipment according to the historical utilization information;
and determining incentive resource information of the equipment to be charged when the equipment to be charged uses each charging service equipment for charging according to the historical utilization rate of each charging service equipment.
In an alternative embodiment, the service capabilities include: historical usage;
determining excitation resource information of the device to be charged when the device to be charged uses the charging service device for charging according to the current service capability of the charging service device, wherein the determination comprises the following steps:
acquiring historical use information of each charging service device;
determining the historical utilization rates of the charging service equipment in a plurality of different periods according to the historical utilization information;
and determining incentive resource information of the equipment to be charged when the equipment to be charged uses the charging service equipment for charging at different time periods according to the historical utilization rate of the charging service equipment at different time periods.
In an alternative embodiment, the service capabilities include: a current state; the current state includes: maintenance, occupied and unoccupied;
determining excitation resource information of the device to be charged when the device to be charged uses the charging service device for charging according to the current service capability of the charging service device, wherein the determination comprises the following steps:
and determining excitation resource information of the equipment to be charged when the equipment to be charged uses the charging service equipment for the charging service equipment in the unoccupied state.
In an alternative embodiment, when the incentive resource information includes: when excitation resource information is allocated to a device to be charged in advance, determining the excitation resource information when charging is performed on the device to be charged by using different types of charging service devices, including:
detecting whether the equipment to be charged has pre-allocated excitation resource information corresponding to any type of charging service equipment;
if so, determining the pre-allocated excitation resource information corresponding to the charging service equipment of any type as the excitation resource information when the equipment to be charged uses the charging service equipment of any type for charging.
In an alternative embodiment, when the incentive resource information includes: when the excitation resource information which is determined for the equipment to be charged and is charged by using the charging service equipment is determined, the determining the excitation resource information for the equipment to be charged when the equipment to be charged is charged by using the charging service equipment of different types comprises the following steps:
detecting whether each kind of charging service equipment has corresponding excitation resource information;
and if any type of charging service equipment has corresponding excitation resource information, determining the excitation resource information as the excitation resource information when the equipment to be charged uses the charging service equipment of any type for charging.
In an alternative embodiment, when the incentive resource information includes: when excitation resource information is allocated in advance, excitation resource information when a specified charging service device is used for charging is determined for a device to be charged, and the method comprises the following steps:
detecting whether the equipment to be charged has pre-allocated excitation resource information corresponding to any specified charging equipment;
and if so, determining the pre-allocated excitation resource information corresponding to any specified charging equipment as the excitation resource information of the equipment to be charged when the equipment to be charged uses any specified charging service equipment for charging.
In an alternative embodiment, when the incentive resource information includes: when the excitation resource information which is determined for the equipment to be charged and is charged by using the charging service equipment is determined, the method for determining the excitation resource information for the equipment to be charged when the specified charging service equipment is used for charging comprises the following steps:
determining excitation resource information of the equipment to be charged when the equipment to be charged uses the specified charging service equipment for charging according to the current service capacity of the specified charging service equipment; and/or the presence of a gas in the gas,
and determining incentive resource information of the equipment to be charged when the equipment to be charged uses the specified charging service equipment for charging according to the user information of the user side corresponding to the equipment to be charged.
In an alternative embodiment, the method further comprises:
and determining the specified charging service equipment according to the current service capability of each charging service equipment.
In an alternative embodiment, the service capability includes: historical usage;
the determining the specified charging service equipment according to the current service capability of each charging service equipment includes:
acquiring historical use information of each charging service device;
determining the historical utilization rate of the charging service equipment according to the historical utilization information;
and determining the specified charging service equipment to be recommended from the charging service equipment according to the historical utilization rate of each charging service equipment.
In an alternative embodiment, the service capability includes: historical usage; the determining the specified charging service equipment according to the current service capability of each charging service equipment includes:
acquiring historical use information of each charging service device;
according to the historical use information, determining the historical use rate of each charging service device in a plurality of different periods;
and determining the designated charging service equipment to be recommended corresponding to each time interval according to the historical utilization rate of each charging service equipment in a plurality of different time intervals.
In an alternative embodiment, the service capability includes: a current state; the current state includes: maintenance, occupied and unoccupied;
the determining the specified charging service equipment to be recommended according to the current service capability of each charging service equipment comprises the following steps:
and determining the charging service equipment with the current state as unoccupied charging service equipment as the specified charging service equipment.
In an alternative embodiment, the method further comprises:
determining location information of the charging service device;
and sending the position information of the charging service equipment to a user side corresponding to the equipment to be charged.
In a second aspect, a method for service management is provided, including:
after a service triggering event is monitored, determining excitation resource information when service equipment is used for executing a service for equipment to be served;
and sending the determined incentive resource information to a user side corresponding to the equipment to be served, and performing service settlement based on the incentive resource information after the equipment to be served finishes a service by using the service equipment.
In a third aspect, a traffic management apparatus is provided, including:
the charging system comprises a first determining module, a second determining module and a charging processing module, wherein the first determining module is used for determining excitation resource information of the equipment to be charged when the charging service equipment is used for charging after a charging triggering event is monitored;
the first sending module is used for sending the determined excitation resource information to the user side corresponding to the equipment to be charged;
and the first settlement module is used for performing charging service settlement based on the incentive resource information after the equipment to be charged finishes charging by using the charging service equipment.
In an alternative embodiment, the charging trigger event comprises one or more of the following events:
the equipment to be charged enters a charging station for providing charging service;
a user side corresponding to the equipment to be charged enters a charging operation interface;
receiving a charging request sent by the charging service equipment; the charging request carries the identification of the device to be charged.
In an optional embodiment, the first determining module is configured to determine incentive resource information for the device to be charged when the charging service device is used for charging, in the following manner:
determining excitation resource information for the equipment to be charged when charging service equipment of different types is used for charging;
and/or the presence of a gas in the gas,
incentive resource information when charging using a specified charging service device is determined for a device to be charged.
In an optional embodiment, the incentive resource information includes: the charging service equipment charging method comprises the steps of allocating excitation resource information to equipment to be charged in advance, and/or determining excitation resource information for charging the equipment to be charged by using the charging service equipment in real time.
In an optional implementation manner, the incentive resource issuing module is configured to allocate incentive resource information to the device to be charged in advance by using the following method:
and determining incentive resource information of the equipment to be charged when the equipment to be charged uses the specified charging service equipment for charging according to the user information of the user side corresponding to the equipment to be charged.
In an alternative embodiment, the user information includes any one or more of the following:
the charging service equipment is used for charging the equipment to be charged;
correspondingly accumulating the charging times of the equipment to be charged;
registering time of a user side corresponding to the equipment to be charged;
the time interval between the current bubbling and the last bubbling of the equipment to be charged;
and the client corresponding to the equipment to be charged purchases the incentive resources.
In an optional implementation manner, the first determining module is configured to instantly allocate excitation resource information to the device to be charged by using the following manner:
and determining excitation resource information of the equipment to be charged when the equipment to be charged uses the charging service equipment for charging according to the current service capability of the charging service equipment.
In an alternative embodiment, the service capability includes: historical usage;
the first determining module is configured to determine, according to the current service capability of the charging service device, incentive resource information of the device to be charged when the charging service device is charged by using the charging service device in the following manner:
acquiring historical use information of each charging service device;
determining the historical utilization rate of the charging service equipment according to the historical utilization information;
and determining incentive resource information of the equipment to be charged when the equipment to be charged uses each charging service equipment for charging according to the historical utilization rate of each charging service equipment.
In an alternative embodiment, the service capabilities include: historical usage;
the first determining module is configured to determine, according to the current service capability of the charging service device, incentive resource information of the device to be charged when the charging service device is charged by using the charging service device in the following manner:
acquiring historical use information of each charging service device;
determining the historical utilization rates of the charging service equipment in a plurality of different periods according to the historical utilization information;
and determining incentive resource information of the equipment to be charged when the equipment to be charged uses the charging service equipment for charging at different time periods according to the historical utilization rate of the charging service equipment at different time periods.
In an alternative embodiment, the service capabilities include: a current state; the current state includes: maintenance, occupied and unoccupied;
the first determining module is configured to determine, according to the current service capability of the charging service device, incentive resource information of the device to be charged when the charging service device is charged by using the charging service device in the following manner: and determining excitation resource information of the equipment to be charged when the equipment to be charged uses the charging service equipment for the charging service equipment in the unoccupied state.
In an alternative embodiment, when the incentive resource information includes: when excitation resource information is allocated to the device to be charged in advance, the first determining module is configured to determine, for the device to be charged, the excitation resource information when charging is performed using different types of charging service devices in the following manner:
detecting whether the equipment to be charged has pre-allocated excitation resource information corresponding to any type of charging service equipment;
if so, determining the pre-allocated excitation resource information corresponding to the charging service equipment of any type as the excitation resource information when the equipment to be charged uses the charging service equipment of any type for charging.
In an alternative embodiment, when the incentive resource information includes: when the excitation resource information which is determined for the device to be charged and is charged by using the charging service device is determined, the first determining module is configured to determine the excitation resource information for the device to be charged when the device to be charged is charged by using different types of charging service devices in the following manner:
detecting whether each kind of charging service equipment has corresponding excitation resource information;
and if any type of charging service equipment has corresponding excitation resource information, determining the excitation resource information as the excitation resource information when the equipment to be charged uses the charging service equipment of any type for charging.
In an alternative embodiment, when the incentive resource information includes: when excitation resource information is allocated in advance, the first determining module is configured to determine, for a device to be charged, the excitation resource information when charging is performed using a specified charging service device, by using the following method:
detecting whether the equipment to be charged has pre-allocated excitation resource information corresponding to any specified charging equipment;
and if so, determining the pre-allocated excitation resource information corresponding to any specified charging equipment as the excitation resource information of the equipment to be charged when the equipment to be charged uses any specified charging service equipment for charging.
In an alternative embodiment, when the incentive resource information includes: when the excitation resource information which is determined for the device to be charged and is charged by using the charging service device is determined immediately, the first determining module is configured to determine the excitation resource information for the device to be charged when the specified charging service device is used for charging by adopting the following manner:
determining excitation resource information of the equipment to be charged when the equipment to be charged uses the specified charging service equipment for charging according to the current service capacity of the specified charging service equipment; and/or the presence of a gas in the gas,
and determining incentive resource information of the equipment to be charged when the equipment to be charged uses the specified charging service equipment for charging according to the user information of the user side corresponding to the equipment to be charged.
In an alternative embodiment, the method further comprises: and the equipment first determining module is used for determining the specified charging service equipment according to the current service capability of each charging service equipment.
In an alternative embodiment, the service capability includes: historical usage;
the device first determining module is configured to determine the specified charging service device according to the current service capability of each charging service device in the following manner:
acquiring historical use information of each charging service device;
determining the historical utilization rate of the charging service equipment according to the historical utilization information;
and determining the specified charging service equipment to be recommended from the charging service equipment according to the historical utilization rate of each charging service equipment.
In an alternative embodiment, the service capability includes: historical usage; the device first determining module is configured to determine the specified charging service device according to the current service capability of each charging service device in the following manner:
acquiring historical use information of each charging service device;
according to the historical use information, determining the historical use rate of each charging service device in a plurality of different periods;
and determining the designated charging service equipment to be recommended corresponding to each time interval according to the historical utilization rate of each charging service equipment in a plurality of different time intervals.
In an alternative embodiment, the service capability includes: a current state; the current state includes: maintenance, occupied and unoccupied;
the device first determining module is used for determining the specified charging service device to be recommended according to the current service capability of each charging service device in the following way:
and determining the charging service equipment with the current state as unoccupied charging service equipment as the specified charging service equipment.
In an optional implementation manner, the first determining module is further configured to determine location information of the charging service device;
the first sending module is further configured to send location information of the charging service device to a user side corresponding to the device to be charged.
In a fourth aspect, a service management apparatus is provided, including:
the second determining module is used for determining excitation resource information when the service equipment is used for executing the service for the equipment to be served after the service triggering event is monitored;
the second sending module is used for sending the determined excitation resource information to the user side corresponding to the equipment to be served;
and the second settlement module is used for performing service settlement based on the incentive resource information after the service equipment is used by the equipment to be served to finish the service.
In a fifth aspect, an electronic device is provided, comprising: a processor, a storage medium and a bus, wherein the storage medium stores machine-readable instructions executable by the processor, when the electronic device runs, the processor and the storage medium communicate with each other through the bus, and the processor executes the machine-readable instructions to execute the steps of the service management method according to any one of the first aspect.
A sixth aspect provides a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, performs the steps of the traffic management method according to any of the first aspects.
In a seventh aspect, an electronic device is provided, including: a processor, a storage medium and a bus, wherein the storage medium stores machine-readable instructions executable by the processor, when the electronic device runs, the processor and the storage medium communicate through the bus, and the processor executes the machine-readable instructions to execute the steps of the service management method according to any one of the second aspect.
In an eighth aspect, a computer-readable storage medium is provided, on which a computer program is stored, which, when executed by a processor, performs the steps of the traffic management method according to any one of the second aspects.
In the service management method provided by the embodiment of the application, after a charging trigger event is monitored, excitation resource information when each charging service device is used is determined for the device to be charged, and the determined excitation resource information is sent to a user side corresponding to the device to be charged, so that after the charging service device is used for charging, the charging service settlement can be performed on the basis of the excitation resources, and further, the excitation resources can be fully utilized, various charging service device resources can be reasonably allocated, and the load of each charging service device resource is balanced by controlling the distribution time and the use process of the excitation resources.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are required to be used in the embodiments will be briefly described below, it should be understood that the following drawings only illustrate some embodiments of the present application and therefore should not be considered as limiting the scope, and for those skilled in the art, other related drawings can be obtained from the drawings without inventive effort.
FIG. 1 is a block diagram of a business management system 100 of some embodiments of the present application;
FIG. 2 illustrates a schematic diagram of exemplary hardware and software components of an electronic device 200 of a server 110, a service requester terminal 130, a service provider terminal 140, which may implement the concepts of the present application, according to some embodiments of the present application;
fig. 3 is a flowchart illustrating a method for service management according to an embodiment of the present application;
fig. 4 is a flowchart illustrating a specific method for determining incentive resource information when a device to be charged charges using each charging service device in a service management method provided in embodiments of the present application;
fig. 5 is a flowchart illustrating a specific method for determining the specified charging service device in the service management method provided in embodiments of the present application;
fig. 6 is a flowchart illustrating another specific method for determining the specified charging service device in the service management method provided in embodiments of the present application;
fig. 7 is a flowchart illustrating a service management method according to a second embodiment of the present application;
fig. 8 is a schematic diagram illustrating a service management apparatus provided in the third embodiment of the present application;
fig. 9 is a flowchart illustrating a service management method according to a fourth embodiment of the present application;
fig. 10 shows a schematic diagram of a service management device provided in the fifth embodiment of the present application.
Detailed Description
In order to make the purpose, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it should be understood that the drawings in the present application are for illustrative and descriptive purposes only and are not used to limit the scope of protection of the present application. Additionally, it should be understood that the schematic drawings are not necessarily drawn to scale. The flowcharts used in this application illustrate operations implemented according to some embodiments of the present application. It should be understood that the operations of the flow diagrams may be performed out of order, and steps without logical context may be performed in reverse order or simultaneously. One skilled in the art, under the guidance of this application, may add one or more other operations to, or remove one or more operations from, the flowchart.
In addition, the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. The components of the embodiments of the present application, generally described and illustrated in the figures herein, can be arranged and designed in a wide variety of different configurations. Thus, the following detailed description of the embodiments of the present application, presented in the accompanying drawings, is not intended to limit the scope of the claimed application, but is merely representative of selected embodiments of the application. All other embodiments, which can be derived by a person skilled in the art from the embodiments of the present application without making any creative effort, shall fall within the protection scope of the present application.
In order to enable a person skilled in the art to use the present disclosure, the following embodiments are given in conjunction with a specific application scenario "charging an electric vehicle using a charging pile". It will be apparent to those skilled in the art that the general principles defined herein may be applied to other embodiments and applications without departing from the spirit and scope of the application. Although the present application is described primarily in the context of allocating incentive resources to corresponding customer premises for electric vehicles that are charged using charging piles, it should be understood that this is merely one exemplary embodiment. The present application may be applied to any other type of device with charging, such as a charging bicycle, a mobile phone, etc. In addition, the method and the device can be applied to any other payment scenes, such as online car appointment payment, shopping payment and the like. The application can also include any service system for charging the device to be charged, for example, a service system for charging an electric bicycle, a service system for charging a mobile phone, and the like. Applications of the system or method of the present application may include web pages, plug-ins for browsers, client terminals, customization systems, internal analysis systems, or artificial intelligence robots, etc., or any combination thereof.
It should be noted that in the embodiments of the present application, the term "comprising" is used to indicate the presence of the features stated hereinafter, but does not exclude the addition of further features.
One aspect of the present application relates to a traffic management system. The scheme can fully utilize the excitation resources by controlling the distribution time and the use process of the excitation resources, reasonably allocate various charging service equipment resources and balance the load of each charging service equipment resource.
It is to be noted that, before the application of the present application, some of the charging service apparatuses were inconvenient to arrive at the installation location, resulting in a problem of uneven usage rates of the respective charging service apparatuses in the charging station where the charging service apparatuses were installed. Meanwhile, in the prior art, after the incentive resources are allocated, when a user performs charging settlement, the user firstly determines the incentive resources corresponding to the current charging and then can perform settlement according to the determined incentive resources, and the settlement method has the problem of low settlement speed.
However, the service management system provided by the application can determine the excitation resource information for the device to be charged when the charging service device is used for charging after the charging trigger event is monitored, and perform charging service settlement based on the excitation resource information after the charging service device is used for completing charging, and reasonably drains the device to be charged by controlling the excitation resource allocation opportunity and the use process, so that the utilization rate of each charging service device can be balanced; meanwhile, the incentive resource information is determined before settlement, and the settlement speed is high.
FIG. 1 is a block diagram of a business management system 100 of some embodiments of the present application. For example, the business management system 100 may be an online management service platform for uniformly managing charging service devices such as electric cars, electric bicycles, and the like that wait for the charging devices to be charged. The business management system 100 may include one or more of a server 110, a network 120, a service requester terminal 130, a service provider terminal 140, and a database 150, and the server 110 may include a processor 112 therein that performs instruction operations.
In some embodiments, the server 110 may be a single server or a group of servers. The set of servers can be centralized or distributed (e.g., the servers 110 can be a distributed system). In some embodiments, the server 110 may be local or remote to the terminal. For example, the server 110 may access information and/or data stored in the service requester terminal 130, the service provider terminal 140, or the database 150, or any combination thereof, via the network 120. As another example, the server 110 may be directly connected to at least one of the service requester terminal 130, the service provider terminal 140, and the database 150 to access stored information and/or data. In some embodiments, the server 110 may be implemented on a cloud platform; by way of example only, the cloud platform may include a private cloud, a public cloud, a hybrid cloud, a community cloud (community cloud), a distributed cloud, an inter-cloud, a multi-cloud, and the like, or any combination thereof. In some embodiments, the server 110 may be implemented on an electronic device 200 having one or more of the components shown in FIG. 2 in the present application.
In some embodiments, the server 110 may include a processor 112. Processor 112 may process information and/or data related to the service request to perform one or more of the functions described herein. For example, the processor 112 may determine the charging service device based on a service request obtained from the service requester terminal 130. In some embodiments, the processor 112 may include one or more processing cores (e.g., a single-core processor (S) or a multi-core processor (S)). Merely by way of example, the Processor 112 may include a Central Processing Unit (CPU), an Application Specific Integrated Circuit (ASIC), an Application specific Instruction Set Processor (ASIP), a Graphics Processing Unit (GPU), a Physical Processing Unit (PPU), a Digital Signal Processor (DSP), a Field Programmable Gate Array (FPGA), a Programmable Logic Device (PLD), a controller, a microcontroller Unit, a Reduced Instruction Set computer (Reduced Instruction Set Computing, RISC), a microprocessor, or the like, or any combination thereof.
Network 120 may be used for the exchange of information and/or data. In some embodiments, one or more components (e.g., server 110, service requestor terminal 130, service provider terminal 140, and database 150) in the business management system 100 may send information and/or data to other components. For example, the server 110 may obtain a service request from the service requester terminal 130 via the network 120. In some embodiments, the network 120 may be any type of wired or wireless network, or combination thereof. Merely by way of example, Network 130 may include a wired Network, a Wireless Network, a fiber optic Network, a telecommunications Network, an intranet, the internet, a Local Area Network (LAN), a Wide Area Network (WAN), a Wireless Local Area Network (WLAN), a WLAN, a Metropolitan Area Network (MAN), a Wide Area Network (WAN), a Public Switched Telephone Network (PSTN), a bluetooth Network, a ZigBee Network, a Near Field Communication (NFC) Network, or the like, or any combination thereof. In some embodiments, network 120 may include one or more network access points. For example, network 120 may include wired or wireless network access points, such as base stations and/or network switching nodes, through which one or more components of traffic management system 100 may connect to network 120 to exchange data and/or information.
In some embodiments, the service requester terminal 130 is a user terminal corresponding to the device to be charged, and the user may use the user terminal to request the charging service from the server 110 or the service provider terminal 140. The service provider terminal 140 may be integrated with the charging service device, or may be physically separated from the charging service device, and may provide a charging service to the device to be charged according to the control of the server 110.
In still other embodiments, the service requester terminal 130 may also be a control device integrated with the charging service device for receiving control of a user using the device to be charged, requesting the charging service from the server 110, or directly controlling the charging service device to provide the charging service to the device to be charged.
When the service requester terminal requests the server 110 for the charging service, the service requester terminal 130 at this time may also be used as the service provider terminal 140. The server 110 sends a corresponding control instruction to the service requester terminal according to the request of the service requester terminal 130, and the service requester terminal 130 can control the charging service device to charge the device to be charged based on the control instruction of the server 110.
When the service requester terminal 130 directly controls the charging service device to provide the charging service for the device to be charged, after the charging is completed, the service requester terminal 130 can send the charging result fed back by the device to be charged to the server 110.
In some embodiments, the service requester terminal 130 may comprise a mobile device, a tablet computer, a laptop computer, or a built-in device in a motor vehicle, etc., or any combination thereof. In some embodiments, the mobile device may include a smart home device, a wearable device, a smart mobile device, a virtual reality device, an augmented reality device, or the like, or any combination thereof. In some embodiments, the smart home devices may include smart lighting devices, control devices for smart electrical devices, smart monitoring devices, smart televisions, smart cameras, or walkie-talkies, or the like, or any combination thereof. In some embodiments, the wearable device may include a smart bracelet, a smart lace, smart glass, a smart helmet, a smart watch, a smart garment, a smart backpack, a smart accessory, and the like, or any combination thereof. In some embodiments, the smart mobile device may include a smartphone, a Personal Digital Assistant (PDA), a gaming device, a navigation device, or a point of sale (POS) device, or the like, or any combination thereof. In some embodiments, the virtual reality device and/or the augmented reality device may include a virtual reality helmet, virtual reality glass, a virtual reality patch, an augmented reality helmet, augmented reality glass, an augmented reality patch, or the like, or any combination thereof. For example, the virtual reality device and/or augmented reality device may include various virtual reality products and the like. In some embodiments, the built-in devices in the motor vehicle may include an on-board computer, an on-board television, and the like. In some embodiments, the service requester terminal 130 may be a device having a location technology for locating the location of the service requester and/or service requester terminal.
In some embodiments, the service provider terminal 140 may be a similar or identical device as the service requestor terminal 130. In some embodiments, the service provider terminal 140 may be a device with location technology for locating the location of the service provider and/or the service provider terminal. In some embodiments, the service requester terminal 130 and/or the service provider terminal 140 may communicate with other locating devices to determine the location of the service requester, service requester terminal 130, service provider, or service provider terminal 140, or any combination thereof. In some embodiments, the service requester terminal 130 and/or the service provider terminal 140 may transmit the location information to the server 110.
Database 150 may store data and/or instructions. In some embodiments, the database 150 may store data obtained from the service requester terminal 130 and/or the service provider terminal 140. In some embodiments, database 150 may store data and/or instructions for the exemplary methods described herein. In some embodiments, database 150 may include mass storage, removable storage, volatile Read-write Memory, or Read-Only Memory (ROM), among others, or any combination thereof. By way of example, mass storage may include magnetic disks, optical disks, solid state drives, and the like; removable memory may include flash drives, floppy disks, optical disks, memory cards, zip disks, tapes, and the like; volatile read-write Memory may include Random Access Memory (RAM); the RAM may include Dynamic RAM (DRAM), Double data Rate Synchronous Dynamic RAM (DDR SDRAM); static RAM (SRAM), Thyristor-Based Random Access Memory (T-RAM), Zero-capacitor RAM (Zero-RAM), and the like. By way of example, ROMs may include Mask Read-Only memories (MROMs), Programmable ROMs (PROMs), Erasable Programmable ROMs (PERROMs), Electrically Erasable Programmable ROMs (EEPROMs), compact disk ROMs (CD-ROMs), digital versatile disks (ROMs), and the like. In some embodiments, database 150 may be implemented on a cloud platform. By way of example only, the cloud platform may include a private cloud, a public cloud, a hybrid cloud, a community cloud, a distributed cloud, across clouds, multiple clouds, or the like, or any combination thereof.
In some embodiments, a database 150 may be connected to the network 120 to communicate with one or more components in the business management system 100 (e.g., the server 110, the service requester terminal 130, the service provider terminal 140, etc.). One or more components in the business management system 100 may access data or instructions stored in the database 150 via the network 120. In some embodiments, the database 150 may be directly connected to one or more components in the business management system 100 (e.g., the server 110, the service requester terminal 130, the service provider terminal 140, etc.); alternatively, in some embodiments, database 150 may also be part of server 110.
In some embodiments, one or more components in the business management system 100 (e.g., the server 110, the service requestor terminal 130, the service provider terminal 140, etc.) may have access to the database 150. In some embodiments, one or more components in the business management system 100 may read and/or modify information related to a service requestor, a service provider, or the public, or any combination thereof, when certain conditions are met. For example, server 110 may read and/or modify information for one or more users after receiving a service request. As another example, the service provider terminal 140 may access information related to the service requester when receiving the service request from the service requester terminal 130, but the service provider terminal 140 may not modify the related information of the service requester.
In some embodiments, the exchange of information by one or more components in the business management system 100 may be accomplished by requesting a service. The object of the service request may be any product. In some embodiments, the product may be a tangible product or a non-physical product. Tangible products may include food, pharmaceuticals, commodities, chemical products, appliances, clothing, automobiles, homes, or luxury goods, and the like, or any combination thereof. The non-material product may include a service product, a financial product, a knowledge product, an internet product, or the like, or any combination thereof. The internet product may include a stand-alone host product, a network product, a mobile internet product, a commercial host product, an embedded product, or the like, or any combination thereof. The internet product may be used in software, programs, or systems of the mobile terminal, etc., or any combination thereof. The mobile terminal may include a tablet, a laptop, a mobile phone, a Personal Digital Assistant (PDA), a smart watch, a Point of sale (POS) device, a vehicle-mounted computer, a vehicle-mounted television, a wearable device, or the like, or any combination thereof. The internet product may be, for example, any software and/or application used in a computer or mobile phone.
Fig. 2 illustrates a schematic diagram of exemplary hardware and software components of an electronic device 200 of a server 110, a service requester terminal 130, a service provider terminal 140, which may implement the concepts of the present application, according to some embodiments of the present application. For example, the processor 112 may be used on the electronic device 200 and to perform the functions herein.
The electronic device 200 may be a general purpose computer or a special purpose computer, both of which may be used to implement the business management methods of the present application. Although only a single computer is shown, for convenience, the functions described herein may be implemented in a distributed fashion across multiple similar platforms to balance processing loads.
For example, the electronic device 200 may include a network port 210 connected to a network, one or more processors 220 for executing program instructions, a communication bus 230, and a different form of storage medium 240, such as a disk, ROM, or RAM, or any combination thereof. Illustratively, the computer platform may also include program instructions stored in ROM, RAM, or other types of non-transitory storage media, or any combination thereof. The method of the present application may be implemented in accordance with these program instructions. The electronic device 200 also includes an Input/Output (I/O) interface 250 between the computer and other Input/Output devices (e.g., keyboard, display screen).
For ease of illustration, only one processor is depicted in the electronic device 200. However, it should be noted that the electronic device 200 in the present application may also comprise a plurality of processors, and thus the steps performed by one processor described in the present application may also be performed by a plurality of processors in combination or individually. For example, if the processor of the electronic device 200 executes steps a and B, it should be understood that steps a and B may also be executed by two different processors together or separately in one processor. For example, the processor performs step a and the second processor performs step B, or the processor and the second processor perform steps a and B together.
The embodiment of the present application describes the service management method by taking an execution subject as a server.
Example one
Fig. 3 shows a flowchart of a service management method provided in the present application, which includes S301 to S302.
S301: and after the charging trigger event is monitored, determining excitation resource information of the equipment to be charged when the charging service equipment is used for charging.
In the specific implementation, the charging service device may be different devices according to different practical applications, for example, the charging service device may be a charging pile of an electric vehicle, a charging interface of an electric bicycle, a charging interface of an intelligent mobile terminal, and the like. The device to be charged corresponds to a charging service device, such as an electric vehicle, an electric bicycle, a mobile terminal, and the like.
Illustratively, the charging event trigger event includes, but is not limited to, one or more of the following (1) to (3):
(1) and the equipment to be charged enters a charging station for providing charging service.
For example, the server may monitor the location of the device to be charged. And if the charging trigger event is detected to occur, the charging trigger event is determined to occur to the equipment to be charged.
The position of the device to be charged may be the current position of the device to be charged obtained by the positioning technology, or may be obtained from other application software, such as navigation software.
The position of the device to be charged can also be acquired by means of an associated detection device, for example a camera or the like, arranged at the charging station.
(2) And the user side corresponding to the equipment to be charged enters a charging operation interface.
Here, when the device to be charged corresponds to a user side and the charging operation can be performed based on a charging operation interface of the user side, if it is detected that the user side corresponding to the device to be charged enters the charging operation interface, it is determined that a charging trigger event occurs in the device to be charged.
(3) And receiving a charging request sent by the charging service equipment.
Illustratively, a service provider terminal is integrated on the charging service device. The charging service device and the service provider terminal are considered to be one device here. The service provider terminal is capable of sending a charging request to a server based on control of a user of the device to be charged; the charging request carries the identification of the device to be charged. And after the server receives the charging request, the server considers that the charging trigger event occurs to the equipment to be charged corresponding to the identification mark.
Here, the server detects whether the device to be charged has the permission to charge by using the charging service device after receiving the identification mark carried in the charging request; and after detecting that the device to be charged has the permission to charge by using the charging service device, controlling the service provider terminal to enter a charging operation interface, so that a user of the device to be charged can control the charging service device to charge the device to be charged based on the charging operation interface.
After monitoring the charging trigger event, the server also determines excitation resource information for the device to be charged. Wherein the incentive resource information includes: the charging service equipment charging method comprises the steps of allocating excitation resource information to equipment to be charged in advance, and/or determining excitation resource information for charging the equipment to be charged by using the charging service equipment in real time.
A, excitation resource information can be allocated to the equipment to be charged in advance by adopting the following modes:
and determining incentive resource information of the equipment to be charged when the equipment to be charged uses the specified charging service equipment for charging according to the user information of the user side corresponding to the equipment to be charged.
The user information includes but is not limited to any one or more of the following a 1-a 5:
a 1: the user information includes: the accumulated charging amount of the device to be charged for charging by using the charging service device may be preset by a plurality of charging amount intervals and excitation resources corresponding to each charging amount interval; when the device to be charged uses the charging service device for charging, whether the accumulated charging amount of the user side falls within a certain charging amount interval for the first time can be detected; and if the accumulated charging amount of the user side falls into a certain charging amount interval for the first time, distributing excitation resource information to the user side corresponding to the equipment to be charged according to the excitation resource corresponding to the charging amount interval.
In addition, it is to be noted that, since the types of the charge service apparatuses are different, the accumulated amount of charge may be an accumulated amount of charge for a certain type of apparatus to be charged, not an accumulated amount of charge for all types of charge service apparatuses. The types of the charging devices may be divided according to different enterprises, such as the accumulated charging amount of the charging devices provided by enterprise a, the accumulated charging amount of the charging devices provided by enterprise B; the division can also be based on different types of the same enterprise, such as the accumulated charging amount for charging the equipment to be charged with the enterprise type A as a; and (4) using the accumulated charging amount of the equipment to be charged with the type b of the enterprise A.
The integrated charge amount may be an integrated charge amount in a certain period of time.
For example, the accumulated charge may be determined for the device to be charged in the following manner:
acquiring the charging amount of the equipment to be charged when the equipment to be charged is charged by using the charging service equipment of any type; and updating an accumulated charging amount corresponding to the use of the charging service equipment of any type by the equipment to be charged according to the charging amount.
In the method for determining an accumulated charge amount for a device to be charged, the method may further include: determining the time of historical charging behavior of the device to be charged; detecting whether the time period between the historical charging behavior time and the current time exceeds the preset time period; if so, removing the charging amount corresponding to the historical charging behavior from the accumulated charging amount.
The accumulated amount of charge may be an accumulated amount of charge in which the device to be charged is charged using the charge service device in the certain area.
For example, the accumulated charge may be determined for the device to be charged in the following manner:
and aiming at a preset area, determining excitation resource information of the equipment to be charged in the preset area according to the accumulated charge amount of the equipment to be charged in the preset area.
In addition, when determining the incentive resource information of the device to be charged when the device to be charged uses the specified charging service device for charging according to the accumulated charging amount of the user side corresponding to the device to be charged, the method may further include:
determining the accumulated charging allowance of the equipment to be charged for acquiring the excitation resource information based on the accumulated charging amount and the accumulated charging amount intervals corresponding to different excitation resource information;
and displaying the accumulated charging allowance and corresponding excitation resource information through a service page of the user side.
Therefore, the accumulated charging allowance can be displayed to the user through the user side, and the user is further promoted to use the corresponding charging service equipment for charging.
a 2: the user information includes: and correspondingly accumulating the charging times of the equipment to be charged. When the device to be charged uses the charging service device for charging, the incentive resource information can be determined according to the size of the corresponding accumulated charging times of the device to be charged. For example, when the accumulated charging number corresponding to the device to be charged is smaller than a certain first number threshold, in order to increase the viscosity of the device to be charged to the charging service device, the excitation resource corresponding to the excitation resource information when the charging service device is used for charging for the device to be charged may be relatively large, so as to attract more devices to be charged to use the charging service device for charging. In addition, for example, a plurality of quantity intervals may be set, and a corresponding excitation resource may be set for each quantity interval; when determining the excitation resource information of the equipment to be charged during charging by using the charging service equipment, whether the accumulated charging frequency of the equipment to be charged falls within a certain number interval for the first time can be detected; and if the accumulated charging times of the equipment end to be charged fall into a certain time interval for the first time, determining the excitation resource information corresponding to the time interval as the excitation resource information when the equipment to be charged uses the charging service equipment for charging.
a 3: the user information includes: and registering time of the user side corresponding to the device to be charged. The server can issue the incentive resource information to the user side with less registration time and a certain duration in an irregular way or when the current device to be charged does not have the incentive resource information, so that the stickiness of the newly registered user to the charging service device is maintained.
a 4: the user information includes: and the interval time between the current bubbling behavior and the last bubbling behavior of the device to be charged. When a user side corresponding to the device to be charged generates a bubbling behavior each time, the server detects a time interval between the bubbling behavior at this time and the bubbling behavior at the previous time. And if the time interval between the bubbling behavior at this time and the bubbling behavior at the previous time is greater than a preset time interval threshold, issuing incentive resource information to the equipment to be charged so as to attract the equipment to be charged to the charging service equipment for charging.
a 5: the user information includes: and the user side corresponding to the equipment to be charged purchases the incentive resources. The server can distribute incentive resource information corresponding to the purchase information to the user side corresponding to the device to be charged according to the purchase information corresponding to the user side corresponding to the device to be charged.
B, determining the excitation resource information for the equipment to be charged instantly by adopting the following mode:
and determining excitation resource information of the equipment to be charged when the equipment to be charged uses the charging service equipment for charging according to the current service capability of the charging service equipment.
The current service of the charging service device can be characterized by historical usage and current status, respectively.
b 1: when the current service capability of the charging service device is characterized by the historical usage rate, fig. 4 shows a specific method for determining incentive resource information when a device to be charged is charged by using each charging service device, which includes:
s401: and acquiring historical use information of each charging service device.
Here, the historical usage information of the charging service apparatus may be all the historical usage information of the charging service apparatus used for charging in a period from the establishment of the charging service apparatus to the current time at which the traffic management method is executed.
For example, when a certain charging service device a is put into operation in 2017, 5/1, and the current time when the service management method is executed is 2018, 11/20, all the historical usage information of the charging service device a from 2017, 5/1, to 2018, 11/20 is to be acquired.
The historical usage information of the charging service device may also be historical usage information of the charging service device used for charging within a preset time period from the current time.
For example, if the current time when the service management method is executed is 2018, 11, and 20 days, and the preset time duration is 3 months, all the historical usage information of the charging service device a from 2018, 9, and 20 days to 2018, 11, and 20 days is acquired.
S402: and determining the historical utilization rate of the charging service equipment according to the historical utilization information.
Illustratively, each time the charging service device is used, the server 110 maintains a record of the usage associated with each time it is used. According to the usage record related to each time the charging service equipment is used, the total number of times the charging service equipment is used in a certain time period can be obtained, and then the ratio of the total number of times to the duration of the time period is used as the historical usage rate of the charging service equipment.
For example, if the total number of times that a certain charging service device is used within 3 months after being put into operation is 90 times, the historical usage rate is 30 times/month.
More particularly, when some devices to be charged use the charging service device for charging, the duration is longer, for example, an electric vehicle uses a charging pile for charging, which is many hours; thus, in another example, each time the charging service device is used, the server 110 may record the usage duration of the charging service device, and use the total duration of the charging service device as the ratio of the duration of the period of time to the historical usage of the charging service device.
For example, if the cumulative total time period of a certain charging service device being used within 3 months after being put into operation is 530 hours, and is calculated by taking 3 months as 90 days, the historical usage rate of the charging service device within 3 months may be: 530 ÷ (90 × 24) ≈ 0.2454.
It should be noted here that, when the charging service device is capable of charging at least two devices to be charged, the charging durations of the at least two devices to be charged when being charged simultaneously may be calculated separately or may be calculated by being superimposed; for example, if two devices to be charged use the same charging service device to perform charging respectively for 4 hours and 5 hours, wherein 3 hours is the time for charging the two devices to be charged simultaneously; when the charging duration is calculated independently, the total used time of the charging service equipment is respectively added by 4 hours and 5 hours; when the charging duration is calculated by superposition, the total used time of the charging service equipment is respectively added by 3 hours, 1 hour and 2 hours.
S403: and determining incentive resource information of the equipment to be charged when the equipment to be charged uses each charging service equipment for charging according to the historical utilization rate of each charging service equipment.
For example, when historical usage is adopted to characterize the current service capability of the charging service device, incentive resource information of the device to be charged when using the charging service device for charging may be determined according to the size of the historical usage. For example, the smaller the historical usage rate is, the more excitation resources corresponding to the excitation resource information are, and the more excitation resources are, the more the device to be charged can be guided to the charging service device for charging. For example, corresponding incentive resource information may be set for different historical usage intervals. When the historical utilization rate of the charging service equipment used by the equipment to be charged belongs to a certain historical utilization rate interval, determining the excitation resource information corresponding to the historical utilization rate interval as the excitation resource information when the equipment to be charged uses the charging service equipment for charging.
In an alternative embodiment, since the actual usage of the charging service device may change with time at different time periods of the day, for example, during the peak period of the trip, the number of devices to be charged using the charging service device may be relatively small, and at this time, the usage of the charging service device is in the valley period; at night, the number of the devices to be charged, which are charged by the charging service device, is relatively large, and at the moment, the charging service device is in a peak period; during the peak hours of travel, the use of the charging service equipment is also relatively on peak hours. Historical usage may also be determined in intervals in order to encourage more devices to be charged during periods when the charging service device is charging using low or flat peaks. And then setting different incentive resource information for the same charging service equipment in different time periods according to different historical utilization rates of the charging service equipment in different time periods.
In order to determine the specified charging service device in time-sharing manner, in the service management method provided in this embodiment of the application, when the step S402 is executed, the following manner may be adopted to determine the historical usage rate of the charging service device according to the historical usage information: and determining the historical utilization rate of the charging service equipment in a plurality of different periods according to the historical utilization information.
For example, the server 110 may record the use time when each charging service device is used for charging, and then determine the number of uses in each time period according to the time period to which the time belongs; and then, according to the average use times of each time interval and the duration of each time interval, calculating the historical use rate corresponding to each time interval.
Specifically, the time period can be set according to actual needs, for example, the following four time periods are determined to be 7: 00-12: 00, 12: 00-17: 00, 17: 00-23: 00, and 23: 00-7: 00 of the next day.
And then according to the use times of each time period of the use time falling into the four time periods, calculating the historical use rates respectively corresponding to the time periods. It is to be noted here that the number of times of use at each of the four periods of time, into which the use time falls, may be calculated from the period of time into which the start charging time falls; for example, when a certain device to be charged is 16:00, the charging service device starts to be charged, 20:00 finishes charging, and the charging starting time falls into the time period of 12: 00-17: 00, so that the number of corresponding use times of 12: 00-17: 00 is increased by 1; in another embodiment, the charging duration may also be calculated according to the time period in which the charging duration falls, for example, when a device to be charged 16:00 starts to use the charging service device for charging, 20:00 ends charging, since the charging duration falls into two time periods of 12:00 to 17:00 and 17:00 to 23:00, the corresponding usage of the two time periods of 12:00 to 17:00 and 17:00 to 23:00 is increased by 1.
For example, the historical usage rates corresponding to different periods of time may be calculated according to the charging time periods falling into the periods of time.
Here, the manner of calculating the historical usage rates of the charging service devices in different time periods is similar to that in S402, and is not described herein again.
Here, determining incentive resource information of the device to be charged when the device to be charged uses each of the charging service devices for charging, according to the size of the historical usage rate of each of the charging service devices, in the following manner:
and determining incentive resource information of the equipment to be charged when the equipment to be charged uses the charging service equipment for charging at different time periods according to the historical utilization rate of the charging service equipment at different time periods.
The incentive resource information of the same charging service device in different time periods may be the same or different.
b2, when the current service capability of the charging service equipment is characterized by the current state, the current state comprises: maintenance, occupied and unoccupied;
and determining excitation resource information of the equipment to be charged when the equipment to be charged uses the charging service equipment for the charging service equipment in the unoccupied state.
For example, when the current service capability of the charging service device is represented by the current state, since the charging service device is a charging service device whose current state is unoccupied, the incentive resource information when charging with the charging service device to be charged can be determined according to the number of the charging service devices in the current charging station. For example, the larger the number of charging service devices in the current charging station, the more excitation resources corresponding to the excitation resource information of each charging service device. Optionally, if the number of the charging service devices in the current charging station is smaller than a certain number threshold, the excitation resource corresponding to the excitation resource information of each charging service device may also be set to 0.
In addition, incentive resource information when charging using the charging service device can be determined for the device to be charged in the following manner 1 and/or 2:
1. incentive resource information when charging using different types of charging service equipment is determined for the equipment to be charged.
In a specific implementation, the charging service devices of different types may belong to the same enterprise or belong to different enterprises.
When different types of charging service devices belong to the same enterprise, the different types of charging service devices may have different incentive resource information due to different operation schemes of the enterprise for the different types of charging service devices.
When different types of charging service equipment belong to different enterprises, different enterprises can also distinguish operation schemes of the charging service equipment under the names of the enterprises, so that the different types of charging service equipment can have different incentive resource information.
①, for the case that the incentive resource information includes the incentive resource information allocated in advance, the incentive resource information when charging with different types of charging service devices can be determined for the device to be charged in the following manner:
detecting whether the equipment to be charged has pre-allocated excitation resource information corresponding to any type of charging service equipment;
if so, determining the pre-allocated excitation resource information corresponding to the charging service equipment of any type as the excitation resource information when the equipment to be charged uses the charging service equipment of any type for charging.
②, for the case that the incentive resource information includes incentive resource information for charging the device to be charged by using the charging service device, the incentive resource information for charging the device to be charged by using different types of charging service devices can be determined in the following manner:
detecting whether each kind of charging service equipment has corresponding excitation resource information;
and if any type of charging service equipment has corresponding excitation resource information, determining the excitation resource information as the excitation resource information when the equipment to be charged uses the charging service equipment of any type for charging.
2. Incentive resource information when charging using a specified charging service device is determined for a device to be charged.
Here, the designated charging service device is a charging service device previously determined from all the charging service devices in the service station.
Here, the specified charging service apparatus may be determined in the following manner:
and determining the specified charging service equipment according to the current service capability of each charging service equipment.
Referring to fig. 5, an embodiment of the present application provides a specific method for determining the specified charging service device according to the current service capability of each charging service device. In this embodiment, the service capability includes: historical usage; the specific method for determining the specified charging service equipment comprises the following steps:
s501: and acquiring historical use information of each charging service device.
In this embodiment, S501 is similar to S401 described above, and therefore, is not described herein again.
S502: and determining the historical utilization rate of the charging service equipment according to the historical utilization information.
In this embodiment, S502 is similar to S402, and therefore will not be described herein.
S503: and determining the specified charging service equipment to be recommended from the charging service equipment according to the historical utilization rate of each charging service equipment.
Here, the higher the historical usage rate of the charging service device is, the more devices to be charged that use the charging service device for charging are described; the more devices to be charged that use the charging service device for charging, the more time the charging service device is in a used state, and thus the poorer the capability of charging other devices to be charged. The lower the historical utilization rate of the charging service equipment is, the fewer the equipment to be charged which is charged by using the charging service equipment is; the fewer the devices to be charged using the charging service device are, the more the charging service device is in an idle state, so that the capability of charging other devices to be charged is correspondingly stronger. Therefore, the current service capability of each charging service device can be represented by the historical utilization rate of each charging service device, and the specified charging service device to be recommended can be determined from each charging service device according to the size of the historical utilization rate of each charging service device. For example, the charging service device with the lower historical usage rate is determined to be the designated charging service device to be recommended with higher priority, so that the charging service device with the lower historical usage rate can be guided to the charging service device with the lower historical usage rate for charging.
For example, a preset number of charging service devices may be selected from all charging service devices as the designated charging service device in the order from small to large of the historical usage rate, or each charging service device with the historical usage rate smaller than the preset usage rate threshold may be determined as the designated charging service device.
Referring to fig. 6, another specific method for determining the specified charging service device according to the current service capability of each charging service device is provided in the embodiments of the present application. In this embodiment, the service capability includes: historical usage; the specific method for determining the specified charging service equipment comprises the following steps:
s601: and acquiring historical use information of each charging service device.
In this embodiment, S601 is similar to S401 described above, and therefore is not described herein again.
S602: and determining the historical utilization rate of each charging service device in a plurality of different periods according to the historical utilization information.
In this embodiment, S602 is similar to S402, and therefore will not be described herein.
S603: and determining the designated charging service equipment to be recommended corresponding to each time interval according to the historical utilization rate of each charging service equipment in a plurality of different time intervals.
The embodiment of the application provides another specific method for determining the specified charging service equipment according to the current service capability of each charging service equipment. In this embodiment, the service capability includes: a current state; the current state includes: maintenance, occupied and unoccupied; the specific method for determining the specified charging service equipment comprises the following steps:
and determining the charging service equipment with the current state as unoccupied charging service equipment as the specified charging service equipment.
In a specific implementation, the charging service device in maintenance and the charging service device currently in an occupied state cannot provide charging service for the device to be charged, so that the charging service device currently in an unoccupied state is determined as the designated charging service device.
①, for the case that the incentive resource information includes the incentive resource information allocated in advance, the incentive resource information when charging using the specified charging service device can be determined for the device to be charged in the following manner:
detecting whether the equipment to be charged has pre-allocated excitation resource information corresponding to any specified charging equipment;
and if so, determining the pre-allocated excitation resource information corresponding to any specified charging equipment as the excitation resource information of the equipment to be charged when the equipment to be charged uses any specified charging service equipment for charging.
②, for the case that the incentive resource information includes incentive resource information for charging the device to be charged using the charging service device determined immediately for the device to be charged, incentive resource information for the device to be charged when charging using the specified charging service device may be determined in the following manner:
determining excitation resource information of the equipment to be charged when the equipment to be charged uses the specified charging service equipment for charging according to the current service capacity of the specified charging service equipment; and/or the presence of a gas in the gas,
and determining incentive resource information of the equipment to be charged when the equipment to be charged uses the specified charging service equipment for charging according to the user information of the user side corresponding to the equipment to be charged.
Here, the manner of determining the excitation resource information of the device to be charged when the device to be charged uses the specified charging service device for charging according to the current service capability of the specified charging service device is similar to that in the above B, and details are not repeated here.
Determining a manner of the excitation resource information of the device to be charged when the device to be charged uses the specified charging service device for charging according to the user information of the user side corresponding to the device to be charged, which is similar to the method for allocating the excitation resource information to the device to be charged in advance in the above a, and is not described herein again.
In addition, in the embodiment of the present application, in addition to the a1 to a5 described in the above a, the present application may further include: current location information of the device to be charged. When determining the excitation resource information of the equipment to be charged when the equipment to be charged uses the specified charging service equipment for charging, detecting whether the equipment to be charged stays in the electronic fence divided for the specified charging service equipment or not according to the current position information of the equipment to be charged; and if the device to be charged is detected not to stay in the electronic fence divided for the specified charging service device, determining the excitation resource information when the device to be charged uses the specified charging service device for charging so as to guide the device to be charged to the specified charging service device for charging. If the device to be charged is detected not to stay in the electronic fence divided for the specified charging service device, the incentive resource information determined for the device to be charged can be used for keeping the stickiness of the user of the device to be charged to the specified charging service device; or the excitation resource corresponding to the excitation resource information determined for the device to be charged may also be determined as 0.
After determining, for the device to be charged, excitation resource information when the charging service device is used for charging, the service management method provided in the embodiment of the present application further includes:
s302: and sending the determined incentive resource information to a user side corresponding to the equipment to be charged, and performing charging service settlement based on the incentive resource information after the equipment to be charged finishes charging by using the charging service equipment.
In a specific implementation, after the server determines the excitation resource information of the device to be charged when the charging service device is charged, or sends the determined excitation resource information to the user side corresponding to the device to be charged.
And after receiving the excitation resource information, the user side can display the excitation resource information to a user using the equipment to be charged. At the time of display, the following mode can be adopted:
displaying an incentive resource display page through the user side corresponding to the equipment to be charged; and after acquiring the excitation resource use request triggered by the excitation resource use page at the user side, determining to use the corresponding excitation resource.
Here, since there may be a plurality of pieces of incentive resource information determined for the device to be charged and a plurality of pieces of incentive resource information corresponding to the same device to be charged, the user is required to select an incentive resource that the user wants to use from the incentive resource presentation page. When a user triggers a button for using a certain excitation resource through a real excitation resource using page of the user side, the user side can automatically generate a corresponding excitation resource using request and send the excitation resource request to a server.
And after detecting that the equipment to be charged finishes charging by using the corresponding charging service equipment, the server settles the charging service based on the incentive resource information selected by the user.
For example, in order to realize charging service settlement based on incentive resource information selected by a user, before detecting that a device to be charged completes charging by using a corresponding charging service device, a server sends the incentive resource information selected by the user to a payment interface, where the payment interface is a payment function module built in the server. And the payment interface stores the incentive resource information. When the server detects that the charging equipment completes charging by using the corresponding charging service equipment, the server sends a payment instruction to the payment interface, and carries relevant information required during charging settlement, such as charging electric quantity, unit electric quantity and the like, in the payment instruction. And after receiving the payment instruction, the payment interface performs charging service settlement based on the charging electric quantity and the unit electric quantity carried in the payment instruction and the prestored incentive resource information according to the instruction of the payment instruction, and after the settlement is successful, checks and sells the corresponding incentive resource information.
Illustratively, in order to realize the charging service settlement based on the incentive resource information selected by the user, the incentive resource information selected by the user can be saved. When the charging equipment finishes charging by using the corresponding charging service equipment, a payment instruction is sent to the payment interface, and relevant information required during charging settlement, such as charging electric quantity, unit electric quantity, pre-stored incentive resource information and the like, is carried in the payment instruction. And after receiving the payment instruction, the payment interface performs charging service settlement based on the charging electric quantity, the unit electric quantity and the incentive resource information carried in the payment instruction according to the instruction of the payment instruction, and verifies and sells the corresponding incentive resource information after the settlement is successful.
In the service management method provided by the embodiment of the application, after a charging trigger event is monitored, excitation resource information when each charging service device is used is determined for the device to be charged, and the determined excitation resource information is sent to a user side corresponding to the device to be charged, so that after the charging service device is used for charging, the charging service settlement can be performed on the basis of the excitation resources, and further, the excitation resources can be fully utilized, various charging service device resources can be reasonably allocated, and the load of each charging service device resource is balanced by controlling the distribution time and the use process of the excitation resources.
Example two
Fig. 7 shows a flowchart of a service management method provided in the second embodiment of the present application, where the method includes:
s701: after a charging trigger event is monitored, determining excitation resource information for the equipment to be charged when the charging service equipment is used for charging; and determines location information of each charging service apparatus.
Specifically, for a specific manner of determining, for a device to be charged, excitation resource information when the charging service device is used for charging, reference may be made to the first embodiment, and details are not described here again.
The location information of the charging service device includes, but is not limited to, one or more of the following (1) to (3):
(1) information of an actual location where the charging service apparatus is located.
Here, the location information of the charging service apparatus may be represented as a geographical location coordinate of the charging service apparatus, or Point of Interest (POI) description information, such as "XX second charging pile on the east side of the underground second-floor parking lot of the building".
(2) Location information of a charging station where the charging service apparatus is located.
Here, a plurality of charging service apparatuses are generally installed at a close off-ground location, which can constitute a charging station for one charging service apparatus. The location information of all the charging service devices belonging to the charging station is represented by the location information of the charging station. Further, the location information of the charging service apparatus may be represented as location information of a charging station in which the charging service apparatus is located.
The position information of the charging station where the charging service apparatus is located may also be expressed as geographical position coordinates, or may also be expressed as POI description information, for example, "XX building underground two-storey parking lot"
(3) Location information of the charging service device in the charging station in which it is located.
Here, in practical applications, in many cases, the charging service apparatuses not belonging to the same charging station are all the service charging apparatuses, and therefore, in order to distinguish the charging service apparatuses belonging to the same charging station from the non-charging service apparatuses, the location information of the charging service apparatus may be represented as the location information of the charging service apparatus in the charging station where the charging service apparatus is located.
When determining the location information of the charging service device, the specific determination may be performed according to actual needs. For example, if the distance between the current device to be charged and the charging service device is relatively long, the location information of the charging service device or the location information of the charging station where the charging service device is located may be determined as the location information of the charging service device. If the current service device to be charged is located at a short distance from the charging station, for example, within a certain distance threshold, the location information of the charging service device and the location information of the charging service device in the charging station may be determined as the location information of the charging service device. If the current device to be charged is located in the charging station, the location information of the charging service device in the charging station can be determined as the location information of the charging service device.
S702: and sending the determined excitation resource information and the position information of each charging service device to a user side corresponding to the device to be charged.
Here, the user side may display the location of each charging service device after receiving the location information of the charging service device.
Here, after the location information of the charging service device and the corresponding incentive resource information are sent to the user side corresponding to the device to be charged, the user side displays the electronic map through the user side, and displays the location information of the specified charging service device in the electronic map.
Or after the position information of the charging service equipment and the corresponding incentive resource information are sent to the user side corresponding to the equipment to be charged, displaying a charging equipment layout diagram of the charging station through the user side, and displaying the position information of each charging service equipment in the charging equipment layout diagram.
S703: and after the equipment to be charged finishes charging by using the charging service equipment, performing charging service settlement based on the excitation resource information.
When the user side sends the determined incentive resource information, the position information of the charging service equipment is also sent to the user side together, so that the user side can show the position of the charging service to the user, the charging service equipment can be guided to reach more conveniently, and the user can use the charging service equipment conveniently.
EXAMPLE III
Fig. 8 is a block diagram illustrating a service management device according to a third embodiment of the present application, where functions implemented by the service management device correspond to steps executed by the foregoing method. The device may be understood as the server or the processor of the server, or may be understood as a component that is independent from the server or the processor and implements the functions of the present application under the control of the server, as shown in fig. 8, the service management device may include a first determining module 81, a first sending module 82, and a first calculating module 83.
The first determining module 81 is configured to determine, for the device to be charged, excitation resource information when the charging service device is used for charging, after a charging trigger event is monitored;
a first sending module 82, configured to send the determined excitation resource information to a user side corresponding to the device to be charged;
and a first settlement module 83, configured to perform charging service settlement based on the incentive resource information after the device to be charged completes charging by using the charging service device.
In the service management apparatus provided in the embodiment of the present application, after a charging trigger event is monitored, excitation resource information when each charging service device is used is determined for a device to be charged, and the determined excitation resource information is sent to a user side corresponding to the device to be charged, so that after the device to be charged finishes charging by using the charging service device, charging service settlement can be performed based on the excitation resource, and further, by controlling an excitation resource allocation opportunity and a use process, the excitation resource can be fully utilized, various charging service device resources are reasonably allocated, and loads of the charging service device resources are balanced.
In an alternative embodiment, the charging trigger event comprises one or more of the following events:
the equipment to be charged enters a charging station for providing charging service;
a user side corresponding to the equipment to be charged enters a charging operation interface;
receiving a charging request sent by the charging service equipment; the charging request carries the identification of the device to be charged.
In an optional embodiment, the first determining module 81 is configured to determine incentive resource information when charging the device to be charged using the charging service device, in the following manner:
determining excitation resource information for the equipment to be charged when charging service equipment of different types is used for charging;
and/or the presence of a gas in the gas,
incentive resource information when charging using a specified charging service device is determined for a device to be charged.
In an optional embodiment, the incentive resource information includes: the charging service equipment charging method comprises the steps of allocating excitation resource information to equipment to be charged in advance, and/or determining excitation resource information for charging the equipment to be charged by using the charging service equipment in real time.
In an alternative embodiment, the method further comprises: an excitation resource issuing module 84, configured to allocate excitation resource information to the device to be charged in advance by using the following method:
and determining incentive resource information of the equipment to be charged when the equipment to be charged uses the specified charging service equipment for charging according to the user information of the user side corresponding to the equipment to be charged.
In an alternative embodiment, the user information includes any one or more of the following:
the charging service equipment is used for charging the equipment to be charged;
correspondingly accumulating the charging times of the equipment to be charged;
registering time of a user side corresponding to the equipment to be charged;
the time interval between the current bubbling and the last bubbling of the equipment to be charged;
and the client corresponding to the equipment to be charged purchases the incentive resources.
In an optional embodiment, the first determining module 81 is configured to instantly allocate excitation resource information to the device to be charged by:
and determining excitation resource information of the equipment to be charged when the equipment to be charged uses the charging service equipment for charging according to the current service capability of the charging service equipment.
In an alternative embodiment, the service capability includes: historical usage;
the first determining module 81 is configured to determine, according to the current service capability of the charging service device, incentive resource information of the device to be charged when the charging service device is charged by using:
acquiring historical use information of each charging service device;
determining the historical utilization rate of the charging service equipment according to the historical utilization information;
and determining incentive resource information of the equipment to be charged when the equipment to be charged uses each charging service equipment for charging according to the historical utilization rate of each charging service equipment.
In an alternative embodiment, the service capabilities include: historical usage;
the first determining module 81 is configured to determine, according to the current service capability of the charging service device, incentive resource information of the device to be charged when the charging service device is charged by using:
acquiring historical use information of each charging service device;
determining the historical utilization rates of the charging service equipment in a plurality of different periods according to the historical utilization information;
and determining incentive resource information of the equipment to be charged when the equipment to be charged uses the charging service equipment for charging at different time periods according to the historical utilization rate of the charging service equipment at different time periods.
In an alternative embodiment, the service capabilities include: a current state; the current state includes: maintenance, occupied and unoccupied;
the first determining module 81 is configured to determine, according to the current service capability of the charging service device, incentive resource information of the device to be charged when the charging service device is charged by using: and determining excitation resource information of the equipment to be charged when the equipment to be charged uses the charging service equipment for the charging service equipment in the unoccupied state.
In an alternative embodiment, when the incentive resource information includes: when excitation resource information is allocated to a device to be charged in advance, the first determining module 81 is configured to determine, for the device to be charged, the excitation resource information when charging is performed using different types of charging service devices in the following manner:
detecting whether the equipment to be charged has pre-allocated excitation resource information corresponding to any type of charging service equipment;
if so, determining the pre-allocated excitation resource information corresponding to the charging service equipment of any type as the excitation resource information when the equipment to be charged uses the charging service equipment of any type for charging.
In an alternative embodiment, when the incentive resource information includes: when determining the incentive resource information for charging the device to be charged by using the charging service device, the first determining module 81 is configured to determine the incentive resource information for charging the device to be charged by using different types of charging service devices in the following manner:
detecting whether each kind of charging service equipment has corresponding excitation resource information;
and if any type of charging service equipment has corresponding excitation resource information, determining the excitation resource information as the excitation resource information when the equipment to be charged uses the charging service equipment of any type for charging.
In an alternative embodiment, when the incentive resource information includes: when excitation resource information is allocated in advance, the first determining module 81 is configured to determine, for a device to be charged, excitation resource information when charging is performed using a specified charging service device, in the following manner:
detecting whether the equipment to be charged has pre-allocated excitation resource information corresponding to any specified charging equipment;
and if so, determining the pre-allocated excitation resource information corresponding to any specified charging equipment as the excitation resource information of the equipment to be charged when the equipment to be charged uses any specified charging service equipment for charging.
In an alternative embodiment, when the incentive resource information includes: when determining the incentive resource information for the device to be charged, which is charged by using the charging service device, the first determining module 81 is configured to determine the incentive resource information for the device to be charged, which is charged by using the specified charging service device, by using the following method:
determining excitation resource information of the equipment to be charged when the equipment to be charged uses the specified charging service equipment for charging according to the current service capacity of the specified charging service equipment; and/or the presence of a gas in the gas,
and determining incentive resource information of the equipment to be charged when the equipment to be charged uses the specified charging service equipment for charging according to the user information of the user side corresponding to the equipment to be charged.
In an alternative embodiment, the method further comprises: the device first determining module 81 is configured to determine the specified charging service device according to the current service capability of each charging service device.
In an alternative embodiment, the service capability includes: historical usage;
a device first determining module 81, configured to determine the specified charging service device according to the current service capability of each charging service device in the following manner:
acquiring historical use information of each charging service device;
determining the historical utilization rate of the charging service equipment according to the historical utilization information;
and determining the specified charging service equipment to be recommended from the charging service equipment according to the historical utilization rate of each charging service equipment.
In an alternative embodiment, the service capability includes: historical usage; a device first determining module 81, configured to determine the specified charging service device according to the current service capability of each charging service device in the following manner:
acquiring historical use information of each charging service device;
according to the historical use information, determining the historical use rate of each charging service device in a plurality of different periods;
and determining the designated charging service equipment to be recommended corresponding to each time interval according to the historical utilization rate of each charging service equipment in a plurality of different time intervals.
In an alternative embodiment, the service capability includes: a current state; the current state includes: maintenance, occupied and unoccupied;
the device first determining module 81 is configured to determine, according to the current service capability of each charging service device, a specific charging service device to be recommended in the following manner:
and determining the charging service equipment with the current state as unoccupied charging service equipment as the specified charging service equipment.
In an optional embodiment, the first determining module 81 is further configured to determine location information of the charging service device;
the first sending module 82 is further configured to send the location information of the charging service device to the user side corresponding to the device to be charged.
Referring to fig. 2, an embodiment of the present application further provides an electronic device, including: the service management method comprises a processor, a storage medium and a bus, wherein the storage medium stores machine-readable instructions executable by the processor, when an electronic device runs, the processor and the storage medium communicate through the bus, and the processor executes the machine-readable instructions to execute the steps of the service management method according to any one of the first embodiment to the second embodiment.
The embodiment of the present application further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the step of determining the traffic information provided in any one of the first to second embodiments of the present application is executed.
Example four
Fig. 9 is a flowchart illustrating another service management method according to a fourth embodiment of the present application, where the method includes:
s901: after a service triggering event is monitored, determining excitation resource information when service equipment is used for executing a service for equipment to be served;
s902: and sending the determined incentive resource information to a user side corresponding to the equipment to be served, and performing service settlement based on the incentive resource information after the equipment to be served finishes a service by using the service equipment.
The specific embodiments of S901 to S902 are similar to the specific embodiments of S301 to S302, and are not described herein again.
In the service management method provided by the embodiment of the application, after a service triggering event is monitored, excitation resource information when each service device is used is determined for the device to be served, and the determined excitation resource information is sent to the user side corresponding to the device to be served, so that after the service device is used to complete a service, the device to be served can perform service settlement based on the excitation resources, and further, the excitation resources can be fully utilized, the resources of each service device can be reasonably allocated, and the load of each service device resource is balanced by controlling the distribution time and the use process of the excitation resources.
EXAMPLE five
Fig. 10 is a structural diagram of another service management apparatus according to a fifth embodiment of the present application, including:
the second determining module 11 is configured to determine, for the device to be served, excitation resource information when the service device is used to execute a service after the service triggering event is monitored;
a second sending module 12, configured to send the determined incentive resource information to the user side corresponding to the device to be served;
and a second settlement module 13, configured to perform service settlement based on the incentive resource information after the service device is used by the device to be serviced to complete a service.
In the service management method provided by the embodiment of the application, after a service triggering event is monitored, excitation resource information when each service device is used is determined for the device to be served, and the determined excitation resource information is sent to the user side corresponding to the device to be served, so that after the service device is used to complete a service, the device to be served can perform service settlement based on the excitation resources, and further, the excitation resources can be fully utilized, the resources of each service device can be reasonably allocated, and the load of each service device resource is balanced by controlling the distribution time and the use process of the excitation resources.
Referring to fig. 2, an embodiment of the present application further provides an electronic device, including: the service management system comprises a processor, a storage medium and a bus, wherein the storage medium stores machine-readable instructions executable by the processor, when an electronic device runs, the processor and the storage medium communicate through the bus, and the processor executes the machine-readable instructions to execute the steps of the service management method of the fourth embodiment.
The embodiment of the present application further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the step of determining the traffic information provided in the fourth embodiment of the present application is executed.
In the several embodiments provided in the present application, it should be understood that the disclosed system, apparatus and method may be implemented in other ways. The above-described apparatus embodiments are merely illustrative, and for example, the division of the modules is merely a logical division, and there may be other divisions in actual implementation, and for example, a plurality of modules or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection of devices or modules through some communication interfaces, and may be in an electrical, mechanical or other form.
The modules described as separate parts may or may not be physically separate, and parts displayed as modules may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit.
The functions, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a non-volatile computer-readable storage medium executable by a processor. Based on such understanding, the technical solution of the present application or portions thereof that substantially contribute to the prior art may be embodied in the form of a software product stored in a storage medium and including instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: various media capable of storing program codes, such as a U disk, a removable hard disk, a ROM, a RAM, a magnetic disk, or an optical disk.
The above description is only for the specific embodiments of the present application, but the scope of the present application is not limited thereto, and any person skilled in the art can easily conceive of the changes or substitutions within the technical scope of the present application, and shall be covered by the scope of the present application. Therefore, the protection scope of the present application shall be subject to the protection scope of the claims.

Claims (44)

1. A method for service management, comprising:
after a charging trigger event is monitored, determining excitation resource information for the equipment to be charged when the charging service equipment is used for charging;
and sending the determined incentive resource information to a user side corresponding to the equipment to be charged, and performing charging service settlement based on the incentive resource information after the equipment to be charged finishes charging by using the charging service equipment.
2. The method of claim 1, wherein the charging trigger event comprises one or more of:
the equipment to be charged enters a charging station for providing charging service;
a user side corresponding to the equipment to be charged enters a charging operation interface;
receiving a charging request sent by the charging service equipment; the charging request carries the identification of the device to be charged.
3. The method of claim 1, wherein determining incentive resource information for the device to be charged when charging using the charging service device comprises:
determining excitation resource information for the equipment to be charged when charging service equipment of different types is used for charging;
and/or the presence of a gas in the gas,
incentive resource information when charging using a specified charging service device is determined for a device to be charged.
4. The method of claim 3, wherein the incentive resource information comprises: the charging service equipment charging method comprises the steps of allocating excitation resource information to equipment to be charged in advance, and/or determining excitation resource information for charging the equipment to be charged by using the charging service equipment in real time.
5. The method according to claim 4, characterized in that excitation resource information is allocated to the device to be charged in advance in the following manner:
and determining incentive resource information of the equipment to be charged when the equipment to be charged uses the specified charging service equipment for charging according to the user information of the user side corresponding to the equipment to be charged.
6. The method of claim 5, wherein the user information comprises any one or more of the following:
the charging service equipment is used for charging the equipment to be charged;
correspondingly accumulating the charging times of the equipment to be charged;
registering time of a user side corresponding to the equipment to be charged;
the time interval between the current bubbling and the last bubbling of the equipment to be charged;
and the client corresponding to the equipment to be charged purchases the incentive resources.
7. The method of claim 4, wherein the incentive resource information is instantly allocated to the device to be charged by:
and determining excitation resource information of the equipment to be charged when the equipment to be charged uses the charging service equipment for charging according to the current service capability of the charging service equipment.
8. The method of claim 7, wherein the service capabilities comprise: historical usage;
determining excitation resource information of the device to be charged when the device to be charged uses the charging service device for charging according to the current service capability of the charging service device, wherein the determination comprises the following steps:
acquiring historical use information of each charging service device;
determining the historical utilization rate of the charging service equipment according to the historical utilization information;
and determining incentive resource information of the equipment to be charged when the equipment to be charged uses each charging service equipment for charging according to the historical utilization rate of each charging service equipment.
9. The method of claim 7, wherein the service capabilities comprise: historical usage;
determining excitation resource information of the device to be charged when the device to be charged uses the charging service device for charging according to the current service capability of the charging service device, wherein the determination comprises the following steps:
acquiring historical use information of each charging service device;
determining the historical utilization rates of the charging service equipment in a plurality of different periods according to the historical utilization information;
and determining incentive resource information of the equipment to be charged when the equipment to be charged uses the charging service equipment for charging at different time periods according to the historical utilization rate of the charging service equipment at different time periods.
10. The method of claim 7, wherein the service capabilities comprise: a current state; the current state includes: maintenance, occupied and unoccupied;
determining excitation resource information of the device to be charged when the device to be charged uses the charging service device for charging according to the current service capability of the charging service device, wherein the determination comprises the following steps:
and determining excitation resource information of the equipment to be charged when the equipment to be charged uses the charging service equipment for the charging service equipment in the unoccupied state.
11. The method of claim 4, wherein when the incentive resource information comprises: when excitation resource information is allocated to a device to be charged in advance, determining the excitation resource information when charging is performed on the device to be charged by using different types of charging service devices, including:
detecting whether the equipment to be charged has pre-allocated excitation resource information corresponding to any type of charging service equipment;
if so, determining the pre-allocated excitation resource information corresponding to the charging service equipment of any type as the excitation resource information when the equipment to be charged uses the charging service equipment of any type for charging.
12. The method of claim 4, wherein when the incentive resource information comprises: when the excitation resource information which is determined for the equipment to be charged and is charged by using the charging service equipment is determined, the determining the excitation resource information for the equipment to be charged when the equipment to be charged is charged by using the charging service equipment of different types comprises the following steps:
detecting whether each kind of charging service equipment has corresponding excitation resource information;
and if any type of charging service equipment has corresponding excitation resource information, determining the excitation resource information as the excitation resource information when the equipment to be charged uses the charging service equipment of any type for charging.
13. The method of claim 4, wherein when the incentive resource information comprises: when excitation resource information is allocated in advance, excitation resource information when a specified charging service device is used for charging is determined for a device to be charged, and the method comprises the following steps:
detecting whether the equipment to be charged has pre-allocated excitation resource information corresponding to any specified charging equipment;
and if so, determining the pre-allocated excitation resource information corresponding to any specified charging equipment as the excitation resource information of the equipment to be charged when the equipment to be charged uses any specified charging service equipment for charging.
14. The method of claim 4, wherein when the incentive resource information comprises: when the excitation resource information which is determined for the equipment to be charged and is charged by using the charging service equipment is determined, the method for determining the excitation resource information for the equipment to be charged when the specified charging service equipment is used for charging comprises the following steps:
determining excitation resource information of the equipment to be charged when the equipment to be charged uses the specified charging service equipment for charging according to the current service capacity of the specified charging service equipment; and/or the presence of a gas in the gas,
and determining incentive resource information of the equipment to be charged when the equipment to be charged uses the specified charging service equipment for charging according to the user information of the user side corresponding to the equipment to be charged.
15. The method of claim 13 or 14, further comprising:
and determining the specified charging service equipment according to the current service capability of each charging service equipment.
16. The method of claim 15, wherein the service capabilities comprise: historical usage;
the determining the specified charging service equipment according to the current service capability of each charging service equipment includes:
acquiring historical use information of each charging service device;
determining the historical utilization rate of the charging service equipment according to the historical utilization information;
and determining the specified charging service equipment to be recommended from the charging service equipment according to the historical utilization rate of each charging service equipment.
17. The method of claim 15, wherein the service capabilities comprise: historical usage; the determining the specified charging service equipment according to the current service capability of each charging service equipment includes:
acquiring historical use information of each charging service device;
according to the historical use information, determining the historical use rate of each charging service device in a plurality of different periods;
and determining the designated charging service equipment to be recommended corresponding to each time interval according to the historical utilization rate of each charging service equipment in a plurality of different time intervals.
18. The method of claim 15, wherein the service capabilities comprise: a current state; the current state includes: maintenance, occupied and unoccupied;
the determining the specified charging service equipment to be recommended according to the current service capability of each charging service equipment comprises the following steps:
and determining the charging service equipment with the current state as unoccupied charging service equipment as the specified charging service equipment.
19. The method of claim 15, further comprising:
determining location information of the charging service device;
and sending the position information of the charging service equipment to a user side corresponding to the equipment to be charged.
20. A method for service management, comprising:
after a service triggering event is monitored, determining excitation resource information when service equipment is used for executing a service for equipment to be served;
and sending the determined incentive resource information to a user side corresponding to the equipment to be served, and performing service settlement based on the incentive resource information after the equipment to be served finishes a service by using the service equipment.
21. A traffic management apparatus, comprising:
the charging system comprises a first determining module, a second determining module and a charging processing module, wherein the first determining module is used for determining excitation resource information of the equipment to be charged when the charging service equipment is used for charging after a charging triggering event is monitored;
the first sending module is used for sending the determined excitation resource information to the user side corresponding to the equipment to be charged;
and the first settlement module is used for performing charging service settlement based on the incentive resource information after the equipment to be charged finishes charging by using the charging service equipment.
22. The apparatus of claim 21, wherein the charging trigger event comprises one or more of:
the equipment to be charged enters a charging station for providing charging service;
a user side corresponding to the equipment to be charged enters a charging operation interface;
receiving a charging request sent by the charging service equipment; the charging request carries the identification of the device to be charged.
23. The apparatus of claim 21, wherein the first determining module is configured to determine incentive resource information for the device to be charged when charging the charging service device in the following manner:
determining excitation resource information for the equipment to be charged when charging service equipment of different types is used for charging;
and/or the presence of a gas in the gas,
incentive resource information when charging using a specified charging service device is determined for a device to be charged.
24. The apparatus of claim 23, wherein the incentive resource information comprises: the charging service equipment charging method comprises the steps of allocating excitation resource information to equipment to be charged in advance, and/or determining excitation resource information for charging the equipment to be charged by using the charging service equipment in real time.
25. The apparatus of claim 24, further comprising: the excitation resource issuing module is used for allocating excitation resource information to the equipment to be charged in advance by adopting the following modes:
and determining incentive resource information of the equipment to be charged when the equipment to be charged uses the specified charging service equipment for charging according to the user information of the user side corresponding to the equipment to be charged.
26. The apparatus of claim 25, wherein the user information comprises any one or more of the following:
the charging service equipment is used for charging the equipment to be charged;
correspondingly accumulating the charging times of the equipment to be charged;
registering time of a user side corresponding to the equipment to be charged;
the time interval between the current bubbling and the last bubbling of the equipment to be charged;
and the client corresponding to the equipment to be charged purchases the incentive resources.
27. The apparatus of claim 24, wherein the first determining module is configured to instantly allocate excitation resource information to the device to be charged by:
and determining excitation resource information of the equipment to be charged when the equipment to be charged uses the charging service equipment for charging according to the current service capability of the charging service equipment.
28. The apparatus of claim 27, wherein the service capabilities comprise: historical usage;
the first determining module is configured to determine, according to the current service capability of the charging service device, incentive resource information of the device to be charged when the charging service device is charged by using the charging service device in the following manner:
acquiring historical use information of each charging service device;
determining the historical utilization rate of the charging service equipment according to the historical utilization information;
and determining incentive resource information of the equipment to be charged when the equipment to be charged uses each charging service equipment for charging according to the historical utilization rate of each charging service equipment.
29. The apparatus of claim 27, wherein the service capabilities comprise: historical usage;
the first determining module is configured to determine, according to the current service capability of the charging service device, incentive resource information of the device to be charged when the charging service device is charged by using the charging service device in the following manner:
acquiring historical use information of each charging service device;
determining the historical utilization rates of the charging service equipment in a plurality of different periods according to the historical utilization information;
and determining incentive resource information of the equipment to be charged when the equipment to be charged uses the charging service equipment for charging at different time periods according to the historical utilization rate of the charging service equipment at different time periods.
30. The apparatus of claim 27, wherein the service capabilities comprise: a current state; the current state includes: maintenance, occupied and unoccupied;
the first determining module is configured to determine, according to the current service capability of the charging service device, incentive resource information of the device to be charged when the charging service device is charged by using the charging service device in the following manner: and determining excitation resource information of the equipment to be charged when the equipment to be charged uses the charging service equipment for the charging service equipment in the unoccupied state.
31. The apparatus of claim 24, wherein when the incentive resource information comprises: when excitation resource information is allocated to the device to be charged in advance, the first determining module is configured to determine, for the device to be charged, the excitation resource information when charging is performed using different types of charging service devices in the following manner:
detecting whether the equipment to be charged has pre-allocated excitation resource information corresponding to any type of charging service equipment;
if so, determining the pre-allocated excitation resource information corresponding to the charging service equipment of any type as the excitation resource information when the equipment to be charged uses the charging service equipment of any type for charging.
32. The apparatus of claim 24, wherein when the incentive resource information comprises: when the excitation resource information which is determined for the device to be charged and is charged by using the charging service device is determined, the first determining module is configured to determine the excitation resource information for the device to be charged when the device to be charged is charged by using different types of charging service devices in the following manner:
detecting whether each kind of charging service equipment has corresponding excitation resource information;
and if any type of charging service equipment has corresponding excitation resource information, determining the excitation resource information as the excitation resource information when the equipment to be charged uses the charging service equipment of any type for charging.
33. The apparatus of claim 24, wherein when the incentive resource information comprises: when excitation resource information is allocated in advance, the first determining module is configured to determine, for a device to be charged, the excitation resource information when charging is performed using a specified charging service device, by using the following method:
detecting whether the equipment to be charged has pre-allocated excitation resource information corresponding to any specified charging equipment;
and if so, determining the pre-allocated excitation resource information corresponding to any specified charging equipment as the excitation resource information of the equipment to be charged when the equipment to be charged uses any specified charging service equipment for charging.
34. The apparatus of claim 24, wherein when the incentive resource information comprises: when the excitation resource information which is determined for the device to be charged and is charged by using the charging service device is determined immediately, the first determining module is configured to determine the excitation resource information for the device to be charged when the specified charging service device is used for charging by adopting the following manner:
determining excitation resource information of the equipment to be charged when the equipment to be charged uses the specified charging service equipment for charging according to the current service capacity of the specified charging service equipment; and/or the presence of a gas in the gas,
and determining incentive resource information of the equipment to be charged when the equipment to be charged uses the specified charging service equipment for charging according to the user information of the user side corresponding to the equipment to be charged.
35. The apparatus of claim 33 or 34, further comprising: and the equipment first determining module is used for determining the specified charging service equipment according to the current service capability of each charging service equipment.
36. The apparatus of claim 35, wherein the service capabilities comprise: historical usage;
the device first determining module is configured to determine the specified charging service device according to the current service capability of each charging service device in the following manner:
acquiring historical use information of each charging service device;
determining the historical utilization rate of the charging service equipment according to the historical utilization information;
and determining the specified charging service equipment to be recommended from the charging service equipment according to the historical utilization rate of each charging service equipment.
37. The apparatus of claim 35, wherein the service capabilities comprise: historical usage; the device first determining module is configured to determine the specified charging service device according to the current service capability of each charging service device in the following manner:
acquiring historical use information of each charging service device;
according to the historical use information, determining the historical use rate of each charging service device in a plurality of different periods;
and determining the designated charging service equipment to be recommended corresponding to each time interval according to the historical utilization rate of each charging service equipment in a plurality of different time intervals.
38. The apparatus of claim 35, wherein the service capabilities comprise: a current state; the current state includes: maintenance, occupied and unoccupied;
the device first determining module is used for determining the specified charging service device to be recommended according to the current service capability of each charging service device in the following way:
and determining the charging service equipment with the current state as unoccupied charging service equipment as the specified charging service equipment.
39. The apparatus of claim 35, wherein the first determining module is further configured to determine location information of the charging service device;
the first sending module is further configured to send location information of the charging service device to a user side corresponding to the device to be charged.
40. A traffic management apparatus, comprising:
the second determining module is used for determining excitation resource information when the service equipment is used for executing the service for the equipment to be served after the service triggering event is monitored;
the second sending module is used for sending the determined excitation resource information to the user side corresponding to the equipment to be served;
and the second settlement module is used for performing service settlement based on the incentive resource information after the service equipment is used by the equipment to be served to finish the service.
41. An electronic device, comprising: a processor, a storage medium and a bus, the storage medium storing machine-readable instructions executable by the processor, the processor and the storage medium communicating via the bus when the electronic device is operating, the processor executing the machine-readable instructions to perform the steps of the traffic management method according to any one of claims 1 to 19.
42. A computer-readable storage medium, having stored thereon a computer program for performing, when executed by a processor, the steps of the service management method according to any one of claims 1 to 19.
43. An electronic device, comprising: a processor, a storage medium and a bus, the storage medium storing machine-readable instructions executable by the processor, the processor and the storage medium communicating via the bus when the electronic device is operating, the processor executing the machine-readable instructions to perform the steps of the traffic management method according to claim 20.
44. A computer-readable storage medium, having stored thereon a computer program for performing, when executed by a processor, the steps of the service management method as claimed in claim 20.
CN201811489838.6A 2018-12-06 2018-12-06 Service management method and device Pending CN111291949A (en)

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CN103875154A (en) * 2011-07-26 2014-06-18 Gogoro有限公司 Apparatus, method and article for redistributing power storage devices, such as batteries, between collection, charging and distribution machines
JP2016218648A (en) * 2015-05-19 2016-12-22 日産自動車株式会社 Charging system, charging device, and incentive setting method of electric vehicle
CN107742230A (en) * 2017-11-10 2018-02-27 特变电工南京智能电气有限公司 A kind of electrically-charging equipment intelligence method for running based on LBS
CN108082002A (en) * 2012-02-13 2018-05-29 埃森哲环球服务有限公司 For electric power tracking and the method and system of the distributed intelligence of electric power distribution

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN103875154A (en) * 2011-07-26 2014-06-18 Gogoro有限公司 Apparatus, method and article for redistributing power storage devices, such as batteries, between collection, charging and distribution machines
CN108082002A (en) * 2012-02-13 2018-05-29 埃森哲环球服务有限公司 For electric power tracking and the method and system of the distributed intelligence of electric power distribution
JP2016218648A (en) * 2015-05-19 2016-12-22 日産自動車株式会社 Charging system, charging device, and incentive setting method of electric vehicle
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