CN111275410A - Remote interaction method for remote counselor of enterprise - Google Patents
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Abstract
The invention relates to the technical field of artificial intelligence, in particular to a remote interaction method for a remote counselor of an enterprise, which comprises the following steps: s1, importing the contract document to be audited; s2, judging whether the pre-stored sensitive words appear in the contract document to be audited, if the contract document to be audited does not contain the sensitive words, sending the contract document to be audited to the processing module; otherwise, the contract document to be checked is forwarded to the lawyer terminal; and S3, after the processing module receives the contract document to be audited, comparing and auditing the contract document to be audited with a standard contract template prestored in the database, and generating and outputting risk prompt information. By adopting the scheme, the validity of the contract auditing result can be improved.
Description
Technical Field
The invention relates to the technical field of artificial intelligence, in particular to a remote interaction method for a remote counselor of an enterprise.
Background
The contract is also called contract and agreement, which is an agreement for setting up, changing and terminating civil right obligation relation among equal parties; a legally established contract will be protected by law. A large number of contracts are required to be signed by medium and small-sized micro-enterprises in China every year, and as a plurality of medium and small-sized micro-enterprises cannot bear lawyer cost of companies and do not have legal knowledge capability, the quality of contract documents is low, a plurality of holes are formed, a plurality of traps are formed, and once contract disputes occur, the medium and small-sized micro-enterprises are often in an extremely unfavorable position.
In contrast, a document with chinese patent publication No. CN110147981A discloses a contract risk auditing method, apparatus and terminal device based on text analysis, where the method includes: receiving a contract checking request sent by terminal equipment, wherein the contract checking request comprises contract type information and a plurality of contract page pictures; performing character recognition on a plurality of contract page pictures to obtain a contract text; performing word segmentation processing on the contract text to obtain a word segmentation processing result, wherein the word segmentation processing result comprises a plurality of keywords; matching each keyword with a preset risk word, and if the keyword is successfully matched, determining the contract clause where the keyword which is successfully matched is located as a risk contract clause; and generating a risk auditing result, wherein the risk auditing result comprises the risk contract clauses.
With the gradual maturity of the artificial intelligence basic technology, a contract intelligent auditing system established by combining the artificial intelligence technology with big legal data is endless, for example, in recent years, an enterprise law advisor robot in the world is internally integrated with an intelligent contract auditing function, so that the intelligent contract auditing system not only can help small and medium-sized enterprises and individuals to effectively identify law traps and avoid law risks at the lowest cost in real time, but also can enable contract auditing service to become more efficient. However, as is known, the content of the contract is not completely uniform, that is, some complex information is also included in part of the contract, and lawyers need to examine the contract, such as customized terms in other blocks in the contract, if an intelligent review system is used, the review system usually cannot find out the relevant templates for matching, which leads to erroneous judgment and missed judgment, and finally affects the validity of the contract review result.
Disclosure of Invention
The invention aims to provide a remote interaction method for a remote counselor of an enterprise, which can improve the effectiveness of contract checking results.
The basic scheme provided by the invention is as follows: a method for remote interaction by a remote counselor with an enterprise, comprising the steps of:
s1, importing the contract document to be audited;
s2, judging whether the pre-stored sensitive words appear in the contract document to be audited, if the contract document to be audited does not contain the sensitive words, sending the contract document to be audited to the processing module; otherwise, the contract document to be checked is forwarded to the lawyer terminal;
and S3, after the processing module receives the contract document to be audited, comparing and auditing the contract document to be audited with a standard contract template prestored in the database, and generating and outputting risk prompt information.
The working principle and the advantages of the invention are as follows:
the contract checking work is one of the most important preparation works before contract signing, and by adopting the scheme, when an enterprise needs to check the contract, firstly, the employee uploads a contract document through an enterprise terminal; since the treaty document must generally include structured information such as party name, bid, quantity, quality, price or consideration, duration and location; however, for some more complex contracts, not only simple structured information is included, but also unstructured information, and the unstructured information is generally some customized clauses; for an artificial intelligent auditing system, the validity of terms is difficult to grasp, so that misjudgment is easy to cause; therefore, the final processing means of the contract document to be audited is determined by adopting a mode of judging whether the contract document to be audited contains sensitive words or not in advance. If the documents do not have sensitive words, the processing module can directly compare and audit the contract documents to be audited with the standard contract template, so that risk prompts in the contracts are obtained for staff to look up; on the contrary, it indicates that there are sensitive words in the contract document to be checked, the contract is likely to include customized terms and belongs to a more complicated case, the contract of this kind generally requires attorneys to obtain the conclusion after multiparty communication confirmation, and in order to avoid misjudgment and missed judgment, the contract of this kind is sent to the attorneys terminal and is processed by the attorneys uniformly.
Aiming at the problem that lawyers still need to be in full charge of reviewing contracts in online legal consultant services in the prior art, contract documents to be reviewed are classified in the scheme, the contract documents with strong structure and high repeatability are submitted to artificial intelligence for review, the lawyers process complex contracts, and the validity of review results can be improved on the basis of accelerating the efficiency of contract review.
Further, S41, collecting legal consultation information of the user; and S42, extracting the keyword information in the legal consultation information, and matching corresponding legal information from the legal database according to the keyword.
Has the advantages that: as the enterprise lawful consultant needs to deal with contract checking work and answer enterprise employee legal problems; therefore, through the mode, the artificial intelligence is used for replacing lawyers to process the legal problems proposed by the user, and the time investment of the lawyers in solving legal consultations can be saved.
Further, the method also comprises S51, respectively collecting the login states of the enterprise terminal and the user terminal, wherein the login states comprise online and offline; and S52, judging whether the login state meets the requirement, and if the login state is offline, prompting that the video call function cannot be used.
Has the advantages that: as lawyers usually need to communicate with users to discuss the information of terms in the contract when checking the contract, the lawyers can make corresponding answers after comprehensive evaluation; under normal conditions, lawyers can communicate with enterprise users; however, in order to avoid the lawyer being disturbed when being attentive to process other cases, the login state information is judged in advance in the scheme; meanwhile, by adopting the mode, lawyers can know the login state information of the enterprise user in advance and can communicate with the user in a video mode at a proper time.
Further, step S2 is preceded by step S11, in which the contract document to be reviewed is divided into independent sentence sequences by preset division symbols, and the sentence sequences are divided into individual words according to a chinese word segmentation algorithm.
Has the advantages that: because the contract document to be audited needs to be compared with the sensitive vocabulary in the scheme, compared with the mode that the sensitive vocabulary is directly put into the document for matching, the method can eliminate the influence of partial interference items.
Further, the Chinese word segmentation algorithm adopts a hidden Markov model-based word segmentation algorithm.
Has the advantages that: the algorithm is a Chinese word segmentation algorithm which is widely applied at present, and can identify names of people, place names and even new words on the network and the like through mass data learning.
Further, step S0 is included before step S1, and format information of the contract document to be audited is acquired and detected; and if the format information is in a picture format, converting the contract document to be checked into a text format.
Has the advantages that: in order to avoid that the contract document to be audited for uploading is in a picture format, the text content on the picture is directly converted into the editable text through the format conversion module, and the diversity and the practicability of the system function are improved.
Further: step S1 also includes S10, collecting contract type information of the contract document to be audited; and S11, matching a corresponding standard contract template from the database according to the contract type information.
Has the advantages that: due to the fact that the contract types are various, such as labor contracts, confidentiality agreements, stockholder cooperation agreements and purchase-sale agreements are equivalent; the user can select the type of the contract in advance while uploading the contract document to be audited, so that the intelligent auditing system can quickly find the corresponding standard contract template in the subsequent processing process.
Further: and step S32, which is also included after the step S3, is to collect the evaluation information of the user, and if the evaluation information is unsatisfactory, the contract document to be audited is forwarded to the lawyer terminal.
Has the advantages that: after the contract document to be audited is compared with the standard contract template and audited to generate risk prompt information, introducing an operation of acquiring enterprise user evaluation information, if the evaluation information is unsatisfactory, indicating that the contract audited by the intelligent system is different from the expectation of the user and cannot be approved by the user temporarily, and feeding back the contract to a lawyer and processing by the lawyer in person; and further improve enterprise employee's user experience.
Further: step S33 is further included after step S32, a neural network model is built, the neural network model is trained according to the examination result of the lawyer, and a successfully trained neural network model is generated; and inputting a new contract document into the neural network model, processing the contract document by the neural network model, and outputting the auditing result information.
Has the advantages that: lawyer review is required in the scheme because the intelligent review system cannot process the contract. Therefore, a self-learning system (a system of an intelligent system simulating a biological learning function) is introduced, the auditing result of the lawyer is used as a standard training neural network, so that the intelligent system can simulate the lawyer to audit the contract, and the auditing capability of the intelligent system is expanded and strengthened.
Further: s31 is also included in S3, and the contract to be audited is compared with the standard contract template in a semantic recognition mode.
Has the advantages that: in practical situations, because words with the same meaning in the contract may have different expression modes, the adoption of the semantic recognition mode can make comparison and verification operations between the contract document to be verified and the standard contract template more flexible.
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FIG. 1 is a block diagram of a first embodiment of a remote counselor remote interaction method for an enterprise according to the invention.
Detailed Description
The following is further detailed by the specific embodiments:
example one
The embodiment also provides a remote interaction system for the enterprise counselor service, which comprises an enterprise terminal, a server and a lawyer terminal, wherein the server comprises a contract input module, a first database, a first judgment module, a processing module and an output module; in this embodiment, the enterprise terminal and the lawyer terminal both use an association M920T desktop computer, and the contract entry module, the first database, the processing module, the first judgment module and the output module are all mounted on a PowerEdge T30 micro-tower server of dalyi ann letter; in other embodiments, the attorney terminal is a cell phone, hua P30, wherein:
the contract input module is used for receiving the contract document to be audited and the contract type information uploaded by the enterprise terminal;
the first database is used for pre-storing a plurality of sensitive vocabularies and standard contract templates;
the first judgment module is used for receiving and processing the contract document to be audited, and if the contract document to be audited does not contain sensitive words, the contract document to be audited is sent to the processing module; otherwise, forwarding the contract document to be checked to the lawyer terminal to obtain a checking result;
the processing module is used for screening out a corresponding standard contract template from the database according to the contract type information, comparing and auditing the contract document to be audited with the standard contract template according to keyword matching and generating risk prompt information;
and the output module is used for receiving and displaying the risk prompt information and the auditing result.
The remote interaction method for the remote counselor of the enterprise as shown in FIG. 1 comprises the following steps:
s0, acquiring and detecting format information of the contract document to be audited; if the format information is in a picture format, converting the contract document to be checked into a text format; in the embodiment, 2 pieces of contract test manuscripts (a contract manuscript A to be audited and a contract document B to be audited) are selected, and the detected contract document A to be audited is in doc format and belongs to text format; the contract document B to be audited is in a jpg format, and is judged not to belong to a text format, so the contract B to be audited is automatically forwarded to a format conversion module, the format conversion module adopts the existing OCR character recognition technology to directly convert the character content on the picture into an editable text, and the contract B to be audited with a doc format is generated; s10, collecting contract type information of the contract document to be audited; by selecting the contract type information by the enterprise user, the contract type of the contract document A to be audited and the contract type of the contract document B to be audited are collected by a contract entry module in the server to be steel purchasing and selling contracts.
S1, importing the contract document to be audited; specifically, the method comprises the following steps: in the embodiment, the contract document to be audited is imported in a mode that an enterprise user uploads a text electronic file to a server; in other embodiments, an OCR technology is adopted to import a document, characters on a paper contract are checked by accessing a scanner according to the characteristics that the paper contract or a handwritten contract is white paper and black characters, the shapes of the characters are determined by detecting dark and bright modes, and then the shapes are translated into computer characters by a character recognition method; by adopting the mode, the handwritten paper contract can be imported; in another embodiment, a voice acquisition module (microphone) is connected, and a science university communication flight voice recognition technology is adopted to convert acquired voice into computer characters; the collection work of the oral contract information of the enterprise user is realized. The content of the contract document A to be audited is roughly: "I am Party A (company A) purchased 90 tons of hot rolled wire rod with a gauge of 6.5mm to 10mm from Party B (company B). The price is 4000 yuan per ton, and 36 ten thousand yuan in total. And the second party (company B) sends the goods to the door by a heavy truck within 15 days, and the first party (company A) assists in unloading the goods. If the product provided by Party B (company B) has technological defects, the parties can appeal to the Xth middle-grade national institute of prefecture … …' of xx; the content of the contract B to be audited is roughly: "I am Party A (company A) purchased 90 tons of hot rolled wire rod with a gauge of 6.5mm to 10mm from Party B (company B). The price is 4000 yuan per ton, and 36 ten thousand yuan in total. And the second party (company B) sends the goods to the door by a heavy truck within 15 days, and the first party (company A) assists in unloading the goods. If the product provided by Party B (company B) does not meet the national standard in terms of technology, the Party B can initiate a complaint … … 'from the xx city's first x middle-grade national court;
s11, separating the contract document to be audited into independent sentence sequences through preset separation symbols, and dividing the sentence sequences into independent words according to a hidden Markov model; in the present embodiment, "… …" in the treaty document a to be reviewed assists in discharging. If the product provided by Party B (company B) has a process defect, the Party B … … "is split into" if the product provided by Party B (company B) has a process defect "; similarly, "… … Party A (company A) in the treaty document B to be reviewed assists in unloading. If the product provided by Party B (company B) does not technically conform to the national standard, the two parties … … are "split into" if the product provided by Party B (company B) does not technically conform to the national standard ";
s2, judging whether the pre-stored sensitive words appear in the contract document to be audited, if the contract document to be audited does not contain the sensitive words, sending the contract document to be audited to the processing module; otherwise, the contract document to be audited is forwarded to the lawyer terminal, and an audit result is obtained; in this embodiment, the preset sensitive words are "defect, newest, best"; in the detection process, if the system matches the sensitive vocabulary containing the 'defect' in the contract document A to be audited, the contract document A to be audited is forwarded to the computer of the lawyer; correspondingly, the contract document B to be audited is sent to the processing module for the next operation;
s3, after the processing module receives the contract document to be audited, comparing and auditing the contract document to be audited with a standard contract template prestored in a database in a semantic recognition mode, and generating and outputting risk prompt information; specifically, the method further comprises a sub-step S11 of matching a corresponding standard contract template from the database according to the contract type information. In the prior art, semantic identification is mainly to automatically understand semantic information such as meanings, themes, categories, similarity and the like of words, sentences and sections through a machine; the way they agree on will often vary for different parties to a contract element. In this embodiment, for the same document A, B to be audited, the types of both belong to a purchase-sale contract; the contract for the delivery subject in the contract may be expressed in various ways, such as a seller, a supplier, a seller, and a provider. The standard contract template defines terms and elements which the contract should have, but the actually signed contract has a plurality of ways for expressing the terms and elements, and the contract to be checked and the standard template corresponding to the contract to be checked can be compared in a semantic recognition way. Specifically, a standard contract template which can be matched from the database according to the contract type of the contract document B to be audited includes: "principal name: a supplier: company C, demander: company D; the target is as follows: hot-rolled ribbed steel bars with the specification of 12mm-28 mm; quantity: 50 tons; quality: a premium grade; price or consideration: 3900 yuan per ton, 19.5 ten thousand yuan in total; term, place and mode of fulfillment: within 15 days, company C shipped to the door, heavy truck shipped …. "; for the name of the party, although keyword information such as the party A and the party B does not appear in the standard contract template, the 'party A' in the purchase and sale contract can be judged by a relatively large and mature semantic model according to a semantic identification mode and can also be expressed by using a 'supplier'; finally, after screening, that is, comparing the two, the detail requirement content of the element of quality not marked in the contract document B to be audited is output, and the risk prompt information is 'quality not marked in the contract'.
S32, collecting evaluation information of the user, and if the evaluation information is unsatisfactory, forwarding the contract document to be audited to the lawyer terminal to obtain an audit result; specifically, after checking and receiving the risk prompt information output by the system, the enterprise user can review the evaluation of the result for feedback, namely, select a satisfactory option button or an unsatisfactory option button according to the actual situation; if the evaluation information is unsatisfactory, the contract audited by the intelligent system is different from the expectation of the user, the approval of the user cannot be obtained temporarily, at the moment, the contract is fed back to a lawyer, and the lawyer generates an audit result after personally auditing the contract;
s33, constructing a neural network model, and training the neural network model according to the auditing result of the lawyer to generate a successfully trained neural network model; inputting a new contract document into the neural network model, processing the contract document by the neural network model, and outputting auditing result information; in the embodiment, the risk prompt information output according to the contract document B to be audited is 'quality not noted in the contract', and the evaluation information of the enterprise user is collected to be unsatisfactory; after the lawyer checks, the quality item which is used for sending the checking result information to the user plays an important role in purchasing the contract, and the quality item is not only a basis for guaranteeing the achievement of the contract purpose, but also a basis for checking and accepting the quality of the target. The specific variety of contract targets is varied, the quality requirements of the contract targets are also varied, and if the quality terms of the contract are ambiguous, the contract targets leave opportunities for the counterparty to increase the risk of fulfillment or leave room for trapping when the contract is fulfilled and the performance is received, and the noble companies are expected to note the quality terms of the contract. Then, according to the problems of the contracts and the auditing results of lawyers, a neural network is trained, and when the purchase and sale contracts without marked quality are reviewed again, the intelligent auditing system directly sends the auditing result information of the lawyers to enterprise users, so that the auditing capability of the intelligent system is enhanced.
Example two
Compared with the first embodiment, the difference is only that the server further comprises a problem entry module and a legal database, wherein: the problem entry module is used for collecting legal consultation information uploaded by the enterprise terminal; the legal database is used for storing a plurality of legal information in advance; in the embodiment, the law database stores the labor contract law and the industrial injury insurance regulations; the processing module is also used for extracting keywords in the legal consultation information, matching the keyword information into a legal database and outputting corresponding legal information;
the method comprises the following specific steps: s41, collecting legal consultation information of the user; the legal consultation information acquired by the problem entry module is as follows: "I want to know about the specific procedures for applying for work wound approval";
and S42, extracting the keyword information in the legal consultation information, and matching corresponding legal information from the legal database according to the keyword. Because the law database is prestored with labor contract law and industrial injury insurance regulations, the processing module can extract the keyword 'industrial injury affirming program' from the law consultation information, match the keyword information into the law database and further output corresponding law information: "procedure for work wound identification: work area taking the work injury confirmation application form → filling the form → work area submitting materials → taking the results within 60 days ".
EXAMPLE III
Compared with the first embodiment, the difference is that the server further comprises a first state information acquisition module, a second state information acquisition module, an instant messaging module and a second judgment module, wherein: the first state information acquisition module is used for acquiring the login state of the enterprise terminal and generating first state information; the second state information acquisition module is used for acquiring the login state of the lawyer terminal and generating second state information; the first state information and the second state information comprise online and offline; the instant messaging module is used for providing character, voice and video interaction between the lawyer and the user; the second judgment module is used for receiving the first state information and the second state information, and if the first login state information and the second login state information are both in an online state, the text, voice and video interaction function is in an available state; otherwise, if the first login state information or the second login state information is in an off-line state, only the text and voice interaction function is in an available state; based on these modules, the method further includes step S51 of collecting login statuses of the enterprise terminal and the user terminal, respectively, where the login statuses include online and offline; and S52, judging whether the login state meets the requirement, and if the login state is offline, prompting that the video call function cannot be used.
Specifically, the server and the enterprise terminal are integrally installed in the robot to provide legal advisor service for the enterprise; the instant messaging module in the embodiment adopts QQ software, after enterprise staff and lawyers log in QQ account numbers, the acquired QQ logging state information of both parties is online, and lawyers can send text chatting, voice or video calls to an enterprise terminal; in this embodiment, if the staff of the enterprise does not log in the QQ, that is, the login status information of the enterprise terminal is offline, the lawyer cannot send the video call request.
The foregoing is merely an example of the present invention, and common general knowledge in the field of known specific structures and characteristics is not described herein in any greater extent than that known in the art at the filing date or prior to the priority date of the application, so that those skilled in the art can now appreciate that all of the above-described techniques in this field and have the ability to apply routine experimentation before this date can be combined with one or more of the present teachings to complete and implement the present invention, and that certain typical known structures or known methods do not pose any impediments to the implementation of the present invention by those skilled in the art. It should be noted that, for those skilled in the art, without departing from the structure of the present invention, several changes and modifications can be made, which should also be regarded as the protection scope of the present invention, and these will not affect the effect of the implementation of the present invention and the practicability of the patent. The scope of the claims of the present application shall be determined by the contents of the claims, and the description of the embodiments and the like in the specification shall be used to explain the contents of the claims.
Claims (10)
1. A method for remote interaction by a remote counselor with an enterprise, comprising the steps of:
s1, importing the contract document to be audited;
s2, judging whether the pre-stored sensitive words appear in the contract document to be audited, if the contract document to be audited does not contain the sensitive words, sending the contract document to be audited to the processing module; otherwise, the contract document to be checked is forwarded to the lawyer terminal;
and S3, after the processing module receives the contract document to be audited, comparing and auditing the contract document to be audited with a standard contract template prestored in the database, and generating and outputting risk prompt information.
2. The remote counselor remote interaction method for businesses of claim 1, wherein: s41, collecting legal consultation information of the user; and S42, extracting the keyword information in the legal consultation information, and matching corresponding legal information from the legal database according to the keyword.
3. The remote counselor remote interaction method for businesses of claim 1, wherein: the method also comprises S51, respectively collecting the login states of the enterprise terminal and the user terminal, wherein the login states comprise online and offline; and S52, judging whether the login state meets the requirement, and if the login state is offline, prompting that the video call function cannot be used.
4. The remote counselor remote interaction method for businesses of claim 1, wherein: step S11 is also included before step S2, the contract document to be audited is divided into independent sentence sequences through preset separation symbols, and the sentence sequences are divided into independent words according to a Chinese word segmentation algorithm.
5. The remote counselor remote interaction method for businesses of claim 4, wherein: the Chinese word segmentation algorithm adopts a word segmentation algorithm based on a hidden Markov model.
6. The remote counselor remote interaction method for businesses of claim 1, wherein: step S0 is further included before step S1, and format information of the contract document to be audited is obtained and detected; and if the format information is in a picture format, converting the contract document to be checked into a text format.
7. The remote counselor remote interaction method for businesses of claim 1, wherein: step S1 also includes S10, collecting contract type information of the contract document to be audited; and S11, matching a corresponding standard contract template from the database according to the contract type information.
8. The remote counselor remote interaction method for businesses of claim 1, wherein: and step S32, which is also included after the step S3, is to collect the evaluation information of the user, and if the evaluation information is unsatisfactory, the contract document to be audited is forwarded to the lawyer terminal.
9. The remote counselor remote interaction method for businesses of claim 1, wherein: step S33 is further included after step S32, a neural network model is built, the neural network model is trained according to the examination result of the lawyer, and a successfully trained neural network model is generated; and inputting a new contract document into the neural network model, processing the contract document by the neural network model, and outputting the auditing result information.
10. The remote counselor remote interaction method for businesses of claim 1, wherein: s31 is also included in S3, and the contract to be audited is compared with the standard contract template in a semantic recognition mode.
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