CN110891323A - Data processing method, device, equipment, system and storage medium - Google Patents
Data processing method, device, equipment, system and storage medium Download PDFInfo
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/10—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for means for safe-keeping of property, left temporarily, e.g. by fastening the property
- G07F17/12—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for means for safe-keeping of property, left temporarily, e.g. by fastening the property comprising lockable containers, e.g. for accepting clothes to be cleaned
- G07F17/13—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for means for safe-keeping of property, left temporarily, e.g. by fastening the property comprising lockable containers, e.g. for accepting clothes to be cleaned the containers being a postal pick-up locker
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W12/00—Security arrangements; Authentication; Protecting privacy or anonymity
- H04W12/02—Protecting privacy or anonymity, e.g. protecting personally identifiable information [PII]
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- H—ELECTRICITY
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- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W76/00—Connection management
- H04W76/10—Connection setup
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- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W76/00—Connection management
- H04W76/10—Connection setup
- H04W76/11—Allocation or use of connection identifiers
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Abstract
The embodiment of the application provides a data processing method, a data processing device, data processing equipment, a data processing system and a storage medium, so that user interaction can be conveniently carried out. The method comprises the following steps: receiving a call request; acquiring communication terminal information and a logistics object identifier from the call request; determining a first communication terminal according to the communication terminal information, and determining a second communication terminal corresponding to the logistics object according to the logistics object identification; and respectively sending a call establishment request to the first communication terminal and the second communication terminal, and establishing voice interaction of the first communication terminal and the second communication terminal. The voice interaction of the user corresponding to the first communication terminal and the second communication terminal can be automatically established without actively dialing the call by the user, the interaction flow of the first communication terminal and the second communication terminal is simplified, and the communication terminal interaction is conveniently carried out.
Description
Technical Field
The present application relates to the field of computer technologies, and in particular, to a data processing method and apparatus, a server, a container device, a container system, and a storage medium.
Background
Along with the development of the logistics express industry, the logistics express business provides efficient and convenient logistics transportation services for users, and the users send out logistics objects through express delivery and also receive the logistics objects through the express delivery. In order to provide convenience to users, a self-service cabinet service has emerged. The self-service cabinet realizes unmanned delivery in logistics delivery business, and the user can receive logistics objects or send the logistics objects in the self-service cabinet under the condition that the time of the user is not matched with that of a delivery worker.
When a courier uses the self-service cabinet to send and receive logistics objects, sometimes the courier needs to contact with a sender and a receiver for various reasons, and needs to inquire the information of the express package to determine the contact way of the contact of the sender and the receiver and then contact, which is very inconvenient.
Disclosure of Invention
The embodiment of the application provides a data processing method for conveniently carrying out user interaction.
Correspondingly, the embodiment of the application also provides a data processing device, a server, a container device, a container system and a storage medium, which are used for ensuring the realization and the application of the system.
In order to solve the above problem, an embodiment of the present application discloses a data processing method, which is applied to a server, and the method includes: receiving a call request; acquiring communication terminal information and a logistics object identifier from the call request; determining a first communication terminal according to the communication terminal information, and determining a second communication terminal corresponding to the logistics object according to the logistics object identification; and respectively sending a call establishment request to the first communication terminal and the second communication terminal, and establishing voice interaction of the first communication terminal and the second communication terminal.
Optionally, the determining the first communication terminal according to the communication terminal information includes: and inquiring according to the communication terminal information, and determining the communication number of the first communication terminal.
Optionally, the determining, according to the logistics object identifier, that the logistics object corresponds to the second communication terminal includes: and determining logistics object information according to the logistics object identifier, and determining a communication number of the second communication terminal according to the logistics object information.
Optionally, the determining a communication number of the second communication terminal according to the logistics object information includes: determining a transportation state of the logistics object; and screening a second communication terminal from the logistics object information according to the transportation state, and acquiring a communication number of the second communication terminal.
Optionally, the sending the call establishment request to the first communication terminal and the second communication terminal respectively includes: the first communication terminal is used as a calling party, and a call establishment request is sent to a communication number of the first communication terminal; and taking the second communication terminal as a called party, and sending a call establishment request to the communication number of the second communication terminal.
Optionally, the establishing voice interaction between the first communication terminal and the second communication terminal includes: after the voice call of a first communication terminal is connected and the voice call of a second communication terminal is connected, the voice call of the first communication terminal and the voice call of the second communication terminal are placed in the same voice interaction environment.
The embodiment of the application also discloses a data processing method, which is applied to container equipment, and the method comprises the following steps: determining communication terminal information of a first communication terminal and a logistics object identifier of a logistics object, wherein the first communication terminal and the logistics object have a corresponding relation; and generating a call request according to the communication terminal information and the logistics object identifier, and sending the call request to establish voice interaction between the second communication terminal and the first communication terminal corresponding to the logistics object.
Optionally, the determining the communication terminal information of the first communication terminal includes: and receiving login information, and determining communication terminal information of the first communication terminal according to the login information.
Optionally, obtaining a logistics object identifier corresponding to the logistics object includes: and scanning the identification code of the logistics object through the code scanning device to obtain the corresponding logistics object identification.
Optionally, the second communication terminal screens according to the transportation state of the logistics object.
The embodiment of the application also discloses a data processing device, which is applied to the server, and the device comprises: a request receiving module for receiving a call request; a communication terminal determining module for obtaining communication terminal information and logistics object identification from the call request; determining a first communication terminal according to the communication terminal information, and determining a second communication terminal corresponding to the logistics object according to the logistics object identification; and the call establishment module is used for respectively sending call establishment requests to the first communication terminal and the second communication terminal and establishing voice interaction of the first communication terminal and the second communication terminal.
Optionally, the communication terminal determining module includes: and the first communication terminal determining submodule is used for inquiring according to the communication terminal information and determining the communication number of the first communication terminal.
Optionally, the communication terminal determining module includes: and the second communication terminal determining submodule is used for determining the logistics object information according to the logistics object identifier and determining the communication number of the second communication terminal according to the logistics object information.
Optionally, the second communication terminal determining sub-module is configured to determine a transportation state of the logistics object; and screening a second communication terminal from the logistics object information according to the transportation state, and acquiring a communication number of the second communication terminal.
Optionally, the call establishing module includes: the calling submodule is used for taking the first communication terminal as a calling party and sending a calling establishment request to a communication number of the first communication terminal; and taking the second communication terminal as a called party, and sending a call establishment request to the communication number of the second communication terminal.
Optionally, the call establishing module includes: and the establishing submodule is used for putting the voice call of the first communication terminal and the voice call of the second communication terminal into the same voice interaction environment after the voice call of the first communication terminal is connected and the voice call of the second communication terminal is connected.
The embodiment of the application also discloses a data processing device, which is applied to container equipment, and the device comprises: the information determining module is used for determining communication terminal information of a first communication terminal and a logistics object identifier of a logistics object, wherein the first communication terminal and the logistics object have a corresponding relation; and the request module is used for generating a call request according to the communication terminal information and the logistics object identifier, and sending the call request to establish the voice interaction between the second communication terminal and the first communication terminal corresponding to the logistics object.
Optionally, the information determining module includes: and the communication terminal information determining submodule is used for receiving the login information and determining the communication terminal information of the first communication terminal according to the login information.
Optionally, the information determining module includes: and the logistics object determining submodule is used for scanning the identification code of the logistics object through the code scanning device to acquire the corresponding logistics object identification. .
Optionally, the second communication terminal screens according to the transportation state of the logistics object.
The embodiment of the present application further discloses a server, including: a processor; and a memory having executable code stored thereon, which when executed, causes the processor to perform a data processing method as described in one or more of the embodiments of the present application.
One or more machine-readable media having stored thereon executable code that, when executed, causes a processor to perform a data processing method as described in one or more of the embodiments of the present application are also disclosed.
The embodiment of the application also discloses container equipment, includes: a processor; and a memory having executable code stored thereon, which when executed, causes the processor to perform a data processing method as described in one or more of the embodiments of the present application.
One or more machine-readable media having stored thereon executable code that, when executed, causes a processor to perform a data processing method as described in one or more of the embodiments of the present application are also disclosed.
The embodiment of the application also discloses a container system, including: the server according to the embodiment of the application and the container device according to the embodiment of the application.
Optionally, be applied to the commodity circulation field, container equipment includes the express delivery and carries the cabinet certainly.
Compared with the prior art, the embodiment of the application has the following advantages:
in the embodiment of the application, the server side can receive a call request of the container equipment, determine the first communication terminal according to the communication terminal information of the call request, determine that the logistics object corresponds to the second communication terminal according to the call request, and then respectively send a call establishment request to the first communication terminal and the second communication terminal, so that a user does not need to actively make a call, voice interaction of the user corresponding to the first communication terminal and the second communication terminal can be automatically established, an interaction flow of the first communication terminal and the second communication terminal is simplified, and communication terminal interaction is conveniently carried out.
Drawings
FIG. 1 is a schematic view of the structure of a container system according to an embodiment of the present application;
fig. 2 is a flowchart of steps on a cabinet device side in an embodiment of a data processing method of the present application;
FIG. 3 is a flow chart of steps of a server in an embodiment of a data processing method of the present application;
FIG. 4 is a flow chart of steps on the cabinet device side in another data processing method embodiment of the present application;
FIG. 5 is a flow chart of steps of a server in another data processing method embodiment of the present application;
FIG. 6 is a block diagram of an embodiment of a data processing apparatus according to the present application;
FIG. 7 is a block diagram of an alternative embodiment of a data processing apparatus according to the present application;
FIG. 8 is a block diagram of another data processing apparatus embodiment of the present application;
FIG. 9 is a block diagram of an alternate embodiment of a data processing apparatus according to the present application;
fig. 10 is a schematic structural diagram of an apparatus according to an embodiment of the present application.
Detailed Description
In order to make the aforementioned objects, features and advantages of the present application more comprehensible, the present application is described in further detail with reference to the accompanying drawings and the detailed description.
In this embodiment, the container device refers to a device capable of accessing and controlling articles such as logistics objects, and the container device includes a cabinet body for storing articles such as logistics objects, and a control terminal, where the control terminal may include a main control chip, a display, and other components, so as to facilitate control of storage and retrieval of articles such as logistics objects based on the control terminal. The container equipment comprises an express self-picking cabinet, so that the express can be sent and collected through the express self-picking cabinet. The logistics object refers to an object such as a package, goods, etc. handled in the logistics system.
Referring to fig. 1, a schematic structural diagram of a container system according to an embodiment of the present application is shown.
The container system comprises: a container device 10 and a server 20, the container device 10 comprising a control terminal 110. The configuration of the container equipment can be executed through the control terminal, and the configuration of the monitoring equipment is also executed by the aid of the control terminal. In fig. 1, an express self-service cabinet is taken as an example, and the container device may also be other devices such as a vending machine in actual processing. The control terminal 110 may include a main control chip, a display and other components, and the main control chip may employ various chips, microprocessors and the like, such as an arm (advanced riscmachines) chip. The configuration information of the container equipment and the monitoring equipment and the business information corresponding to the container equipment, such as logistics object information of the logistics object, a storage box where the logistics object is located, and the like, can be displayed through the display. The container equipment can also be provided with one or more cameras and other monitoring equipment to record and collect monitoring videos.
In the embodiment of the application, a deliverer of a logistics object, such as a courier, called a mobile phone, an express code scanning device, a tablet computer, and the like used by a first user and a first user, can be called a first communication terminal, the first user can receive and store the logistics object through a container device, if the first user needs to contact a second user corresponding to the logistics object, such as a sender, a receiver, and the like of the logistics object, the first user can operate on the container device, so that the container device can send a call request, a server of the container device can establish voice interaction between the first communication terminal corresponding to the first user and the second communication terminal corresponding to the second user based on the call request, and the first user does not need to query the number of the second communication terminal corresponding to the second user by himself and dial, thereby simplifying the flow of user interaction.
Wherein, the container device can determine the first user, the corresponding first communication terminal, the logistics object, and the like, so as to initiate a call request, as shown in fig. 2:
The distribution personnel of logistics objects such as couriers collect and deposit the logistics objects on the container equipment, if the logistics objects needing to be sent out by the communication terminal are collected, if the logistics objects of the arrived goods are deposited in the container equipment, the communication terminal can conveniently take the goods by itself. The distribution person as a first user can operate the container device so that the container device can acquire the communication terminal information of the first communication terminal corresponding to the first user. For example, the first user operates on the control terminal of the container device to log in the container device, and the corresponding container device can obtain the login information of the first user, so as to determine the communication terminal information corresponding to the first communication terminal according to the login information. The user name, user identification and other information of the first user may be used as communication terminal information, or the device identification and other information registered by the first user may be used as communication terminal information.
The first user can scan the identification code on the logistics object through the code scanning component of the container device to obtain the logistics object identification corresponding to the logistics object, and the logistics object identification is used for uniquely identifying one logistics object, such as an express waybill number of a package. The container device acquires the logistics object identifier corresponding to the logistics object in other modes, for example, the logistics object identifier is transmitted to the container device through a first communication terminal such as a mobile phone and a handheld code scanning device, so that the container device can acquire the logistics object identifier of the logistics object.
In this embodiment of the application, the first user is responsible for transporting the logistics object, so that the logistics object of the first user has an object relationship, the first communication terminal of the corresponding first user also has a corresponding relationship with the logistics object, the first user is a person in charge of a stage in the transportation process of the logistics object, and the transportation stage is not limited, for example, the first user can transport the logistics object at an initial receiving and sending stage of the logistics object, and can transport the logistics object at a distribution stage of the logistics object, and the like.
Step 204, generating a call request according to the communication terminal information and the logistics object identifier, and sending the call request to establish voice interaction between the second communication terminal and the first communication terminal corresponding to the logistics object.
The container device can receive a call instruction sent by a first user through a first communication terminal or by operating the container device, so that the communication terminal information of the communication terminal corresponding to the first user and the logistics object identifier can be obtained, and then a call request can be generated, wherein the call request is used for requesting to establish a call between the first communication terminal and a second communication terminal of a second user corresponding to the logistics object, so that the call request can carry the communication terminal information and the logistics object identifier. The call request can then be sent to the server so that the server can establish a voice interaction of the logistics object corresponding to the second communication terminal and the first communication terminal.
The server of the container device may determine the first communication terminal and the second communication terminal corresponding to the logistics object according to the call request, so as to establish the voice interaction between the first communication terminal and the second communication terminal, as shown in fig. 3:
The server may receive a call request of the container device and then acquire the communication terminal information and the logistics object identification from the call request.
The server determines a first communication terminal according to the communication terminal information, inquires logistics object information of the logistics object according to the logistics object identification, and then screens out a second communication terminal of a second user from the logistics object information. The communication numbers of the communication terminals of the first user and the second user can be acquired, the communication numbers are identification codes for voice interaction, and each communication terminal corresponds to one communication number, such as a mobile phone number, a communication terminal number of instant messaging application and the like.
In the embodiment of the application, the voice interaction between the first communication terminal and the second communication terminal is initiated by the system actively, which is different from the way that the voice interaction is initiated by the party, so that the interaction process can be simplified, manual initiation is not needed, and the efficiency and the accuracy are improved.
Therefore, a call establishment request can be sent to the first communication terminal, a call establishment request can be sent to the second communication terminal, and after the call of the first communication terminal is connected and the call of the second communication terminal is connected, the call of the first communication terminal and the call of the second communication terminal can be connected, so that the voice interaction of the first communication terminal and the second communication terminal is established.
In summary, the server may receive a call request of the container device, determine the first communication terminal according to the communication terminal information of the call request, determine that the logistics object corresponds to the second communication terminal according to the call request, and then may send a call establishment request to the first communication terminal and the second communication terminal, respectively, so that a voice interaction between the first communication terminal and the second communication terminal may be automatically established without the first communication terminal actively making a call, thereby simplifying an interaction flow between the first communication terminal and the second communication terminal, and facilitating a communication terminal interaction.
Referring to fig. 4, a flowchart of the steps of the cabinet device side in another data processing method embodiment of the present application is shown.
The distribution personnel of logistics objects such as couriers collect and deposit the logistics objects on the container equipment, if collect the parcels that the user needs to send out, if deposit the parcels that arrive in the goods in the container equipment again, the user of being convenient for gets goods by oneself etc.. The distribution person as a first user can operate the container device so that the container device can acquire the communication terminal information of the first communication terminal corresponding to the first user. For example, a login page is displayed on a display screen corresponding to a control terminal of the container device, so that a first user such as a distribution staff inputs login information in the login page to log in the container device, the corresponding container device can acquire the login information of the user, and communication terminal information of the first user corresponding to the first communication terminal, such as a user name, user identification and other user information, and communication terminal information such as a communication terminal identification is determined according to the login information.
And step 404, scanning the identification code of the logistics object through the code scanning device to acquire the corresponding logistics object identification.
The first user can also scan the identification code on the logistics object through the code scanning component of the container device, and if the logistics object is a package, the identification code such as a bar code or a two-dimensional code of an express bill on the package can be scanned, so that the express bill number of the package can be acquired as the logistics object identification. The logistics object identification of the logistics object can be obtained by scanning the identification code, for example, the bar code can be obtained by infrared scanning equipment, and the two-dimensional code can be obtained by camera and other equipment and analyzed.
And 406, receiving a call instruction, and acquiring the communication terminal information and the logistics object identifier.
The counter device can be provided with a button for sending a call indication, which can be a physical button or a virtual button such as an interface control, and the embodiment of the application is not limited thereto. Taking the virtual key as an example, an operation interface can be displayed on a display screen of the control terminal of the container device, and the operation interface can display communication terminal information of the first user corresponding to the first communication terminal and the logistics object identifier of the logistics object, and can further include a virtual key for indicating a call, so that after the first user touches the virtual key, a call indication can be generated. After the container equipment receives the call instruction, the communication terminal information and the logistics object identification in the interface can be obtained.
In the embodiment of the application, after the logistics object identifier is obtained, the container device can also send a request to the server, so that the logistics object information of the logistics object corresponding to the logistics object identifier is obtained. If the logistics object is an express package, sending information of the package, such as sender information and recipient information, can be obtained based on the express bill number. And other logistics object information such as the transportation stage of the logistics object can be acquired. Accordingly, the user sending the logistics object can be selected as the second user in the operation interface, or the user receiving the logistics object can be selected as the second user, so that the second communication terminal corresponding to the second user and the communication terminal information of the second communication terminal can be determined.
The method may generate a call request, where the call request carries communication terminal information and a logistics object identifier, and if the first communication terminal indicates the second user, the call request may also carry communication terminal information of a second communication terminal corresponding to the second user, or other information that can indicate the second user and its corresponding second communication terminal. The call request is then sent to the server.
Therefore, when a first user such as a distributor can operate the container equipment, the container equipment is instructed to request the server side to establish a call with a second user, the first user does not need to inquire the call mode and the number of the second user, the call flow is simplified, the call error or failure caused by the problems of number input operation and the like is avoided, and the call accuracy is improved.
Referring to fig. 5, a flow chart of steps of a server in another data processing method embodiment of the present application is shown.
After receiving the call request, the server can acquire the communication terminal information and the logistics object identification from the call request.
And determining the first user according to the communication terminal information, so as to query the information of the first user in a database of a server and acquire the communication number of the second communication terminal corresponding to the first user. And if the communication terminal information is a communication terminal identifier, inquiring a database according to the communication terminal identifier to acquire a telephone number such as a mobile phone number, a telephone number and the like of the first user or other communication numbers capable of executing voice call.
And step 508, determining logistics object information according to the logistics object identification.
The logistics object information of the logistics object can be inquired in a database of a server side according to the logistics object information, wherein the logistics object information comprises information of a sending user sending the logistics object, such as a telephone number of a name, an address, a mobile phone number, a telephone number of a landline phone number and the like, or other communication numbers and the like; the logistics object information also comprises information of a receiver user needing to receive the logistics object, such as a telephone number like a name, a receiver address, a mobile phone number, a telephone number of a fixed telephone, or other communication numbers. Of course, the logistics object information may also include other logistics object related information, such as weight information.
For example, if the logistics object is an express package, the sending information of the package, such as the name, address, and phone number of the sender, and the name, address, and phone number of the recipient, can be obtained based on the express bill number. And other logistics object information such as the transportation stage of the logistics object can be acquired. And then, determining the communication number of the second user corresponding to the second communication terminal according to the logistics object information.
In one embodiment, when the first user can indicate that the second user corresponds to the second communication terminal when operating on the container device, the communication terminal information of the second user can be carried in the call request, so that the second communication terminal is determined. In another embodiment, the second user may also filter the determination based on the transportation status of the logistics object.
And 512, screening a second communication terminal from the logistics object information according to the transportation state, and acquiring a communication number of the second communication terminal.
The transportation state of the logistics object can be determined according to the logistics object information, and the transportation state comprises a receiving and sending state, a transportation state and a distribution state. For example, the user sending the logistics object is determined to be the second user in the receiving and sending state and the transportation state, or the user receiving the logistics object is determined to be the second user in the distribution state, or the user receiving the logistics object is determined to be the second user in the transportation state, and the like, and the setting can be carried out according to the requirements. And then, acquiring a communication number, such as a telephone number, a telephone number and the like, of a second communication terminal corresponding to the second user from the logistics object information, or other communication numbers capable of executing voice call. The communication number of the first communication terminal and the communication number of the second communication terminal can carry out voice interaction in a voice mode.
And 514, taking the first communication terminal as a calling party, and sending a call establishment request to a communication number of the first communication terminal.
Step 518, after the voice call of the first communication terminal is connected and the voice call of the second communication terminal is connected, placing the voice call of the first communication terminal and the voice call of the second communication terminal into the same voice interaction environment.
After the communication number of the first communication terminal and the communication number of the second communication terminal are determined, a call establishment request can be sent to the communication number of the first communication terminal, for example, a call can be dialed to the telephone number of the first communication terminal. After the voice call of the first communication terminal is connected, the first communication terminal is used as a calling party, and a call establishment request can be sent to the communication number of the second communication terminal, for example, a call is dialed to the telephone number of the second communication terminal, and the second communication terminal is used as a called party. If the second communication terminal has a display function, such as an electronic device of a mobile phone or a tablet computer, or a landline phone with a display, the first communication terminal can be displayed as a calling party, such as a telephone number of the first communication terminal.
After the voice call of the first communication terminal is connected and the voice call of the second communication terminal is connected, the voice call of the first communication terminal and the voice call of the second communication terminal can be put into the same voice interaction environment, so that the voice interaction of the first communication terminal and the second communication terminal is realized in the voice interaction environment. The voice interaction environment refers to an environment capable of realizing voice interaction of the communication terminals, for example, a communication link constructed by two communication terminals, and other communication terminals can be inserted into the communication link; for another example, the voice interaction environment is an environment similar to a teleconference, so that a communication terminal in the conference can receive voice data of other communication terminals to realize voice interaction.
In the embodiment of the application, the voice interaction between the first communication terminal and the second communication terminal can be established under the condition that both terminal devices are not actively initiated, namely, the communication between the first communication terminal and the second communication terminal is realized under the scene that one party calls the other party. Although the first communication terminal is taken as the calling party, the terminal device of the first communication terminal does not essentially dial the communication number of the second communication terminal to initiate the interaction.
In one implementation, a communication agent may be provided, which may be executed by the communication agent, so that the calling party may not call the called party directly, and the communication agent may first call the calling party (first communication terminal) through the communication number of the first communication terminal, and after the call is connected, call the called party (second communication terminal) according to the communication number of the second communication terminal, and after the call of the called party is also connected, may pull the two communication terminals into a voice interaction environment, so as to implement voice interaction between the two communication terminals. In this manner, messages such as voice data of both parties of communication are forwarded via the communication proxy process.
Therefore, the first user can operate the container equipment, the container equipment determines that the first user corresponds to the first communication terminal and the logistics object identifier, and then generates a calling request to the server, so that calling on the container equipment is realized, the number of the second communication terminal does not need to be inquired by the first user and then the calling is dialed on the terminal equipment of the first user, the efficiency is improved, and the error rate is reduced.
After receiving the call request, the server can take the communication terminal corresponding to the communication terminal information as a first communication terminal, then screen a second communication terminal according to the logistics object identifier, establish voice interaction between the first communication terminal and the second communication terminal, simplify the interaction flow between the first communication terminal and the second communication terminal, and conveniently carry out communication terminal interaction. And the server initiates the voice interaction between the second communication terminal and the second communication terminal, and can also monitor the interaction process, such as recording, timing and other processing, so that investigation can be performed when disputes and other problems occur, and better experience is provided for the communication terminals.
In the field of express logistics, a courier needs to contact a receiver before sending a package and obtain agreement to place the package in an express cabinet.
It should be noted that, for simplicity of description, the method embodiments are described as a series of acts or combination of acts, but those skilled in the art will recognize that the embodiments are not limited by the order of acts described, as some steps may occur in other orders or concurrently depending on the embodiments. Further, those skilled in the art will also appreciate that the embodiments described in the specification are presently preferred and that no particular act is required of the embodiments of the application.
On the basis of the above embodiment, the embodiment further provides a data processing device, which is applied to a server of a container system.
Referring to fig. 6, a block diagram of a data processing apparatus according to an embodiment of the present application is shown, which may specifically include the following modules:
a request receiving module 602, configured to receive a call request.
A communication terminal determining module 604, configured to obtain communication terminal information and a logistics object identifier from the call request; and determining a first communication terminal according to the communication terminal information, and determining a second communication terminal corresponding to the logistics object according to the logistics object identifier.
A call establishing module 606, configured to send call establishing requests to the first communication terminal and the second communication terminal, respectively, and establish voice interaction between the first communication terminal and the second communication terminal.
In summary, the server may receive a call request of the container device, determine the first communication terminal according to the communication terminal information of the call request, determine that the logistics object corresponds to the second communication terminal according to the call request, and then may send a call establishment request to the first communication terminal and the second communication terminal, respectively, so that a voice interaction between the first communication terminal and the second communication terminal may be automatically established without the first communication terminal actively making a call, thereby simplifying an interaction flow between the first communication terminal and the second communication terminal, and facilitating a communication terminal interaction.
Referring to fig. 7, a block diagram of an alternative embodiment of a data processing apparatus according to the present application is shown, which may specifically include the following modules:
a request receiving module 602, configured to receive a call request.
A communication terminal determining module 604, configured to obtain communication terminal information and a logistics object identifier from the call request; and determining a first communication terminal according to the communication terminal information, and determining a second communication terminal corresponding to the logistics object according to the logistics object identifier.
A call establishing module 606, configured to send call establishing requests to the first communication terminal and the second communication terminal, respectively, and establish voice interaction between the first communication terminal and the second communication terminal.
Wherein the communication terminal determining module 604 includes: a first communication terminal determination submodule 6042 and a second communication terminal determination submodule 6044, wherein:
the first communication terminal determining sub-module 6042 is configured to perform querying according to the communication terminal information, and determine a communication number of the first communication terminal.
The second communication terminal determining sub-module 6044 is configured to determine logistics object information according to the logistics object identifier, and determine a communication number of the second communication terminal according to the logistics object information.
The second communication terminal determining submodule 6044 is configured to determine a transportation state of the logistics object; and screening a second communication terminal from the logistics object information according to the transportation state, and acquiring a communication number of the second communication terminal.
The call setup module 606 includes: a call sub-module 6062 and a setup sub-module 6064, wherein:
a calling sub-module 6062 configured to send a call establishment request to a communication number of the first communication terminal, with the first communication terminal as a calling party; and taking the second communication terminal as a called party, and sending a call establishment request to the communication number of the second communication terminal.
The establishing sub-module 6064 is configured to place the voice call of the first communication terminal and the voice call of the second communication terminal in the same voice interaction environment after the voice call of the first communication terminal is connected and the voice call of the second communication terminal is connected.
On the basis of the foregoing embodiments, the present embodiment further provides a data processing apparatus, which is applied to container equipment of a container system, for example, in the field of logistics, where the container equipment includes an express delivery container.
Referring to fig. 8, a block diagram of another data processing apparatus according to another embodiment of the present application is shown, which may specifically include the following modules:
an information determining module 802, configured to determine communication terminal information of a first communication terminal and a logistics object identifier of a logistics object, where the first communication terminal and the logistics object have a corresponding relationship.
A request module 804, configured to generate a call request according to the communication terminal information and the logistics object identifier, and send the call request, so as to establish voice interaction between the second communication terminal and the first communication terminal corresponding to the logistics object.
In summary, the first communication terminal can operate the container device, the first communication terminal and the logistics object identifier are determined by the container device, and then a call request is generated to the server, so that a call can be initiated on the container device without inquiring the number of the second communication terminal and dialing the terminal device, thereby improving the efficiency and reducing the error rate.
Referring to fig. 9, a block diagram of another alternative embodiment of the data processing apparatus of the present application is shown, which may specifically include the following modules:
an information determining module 802, configured to determine communication terminal information of a first communication terminal and a logistics object identifier of a logistics object, where the first communication terminal and the logistics object have a corresponding relationship.
A request module 804, configured to generate a call request according to the communication terminal information and the logistics object identifier, and send the call request, so as to establish voice interaction between the second communication terminal and the first communication terminal corresponding to the logistics object.
The information determining module 802 includes: a communication terminal information determination submodule 8022 and a logistics object determination submodule 8024, wherein:
the communication terminal information determining submodule 8022 is configured to receive login information, and determine the communication terminal information of the first communication terminal according to the login information.
The logistics object determination submodule 8024 is configured to scan the identification code of the logistics object through the code scanning device, and obtain the corresponding logistics object identification. .
And the second communication terminal screens according to the transportation state of the logistics object.
In the field of express logistics, a courier needs to contact a receiver before sending a package and obtain agreement to place the package in an express cabinet.
The present application further provides a non-transitory, readable storage medium, where one or more modules (programs) are stored, and when the one or more modules are applied to a device, the device may execute instructions (instructions) of method steps in this application.
Embodiments of the present application provide one or more machine-readable media having instructions stored thereon, which when executed by one or more processors, cause an electronic device to perform the methods as described in one or more of the above embodiments. In the embodiment of the application, the electronic device includes container devices such as a self-service cabinet, terminal devices of the container devices, a communication terminal, a server, and the like.
Embodiments of the disclosure may be implemented as an apparatus, which may include container equipment such as a self-service container, terminal equipment of the container equipment, communication terminals, electronic equipment such as a server, etc., using any suitable hardware, firmware, software, or any combination thereof, to perform the desired configuration. Fig. 10 schematically illustrates an example apparatus 1000 that may be used to implement various embodiments described herein.
For one embodiment, fig. 10 illustrates an example apparatus 1000 having one or more processors 1002, a control module (chipset) 1004 coupled to at least one of the processor(s) 1002, a memory 1006 coupled to the control module 1004, a non-volatile memory (NVM)/storage 1008 coupled to the control module 1004, one or more input/output devices 1010 coupled to the control module 1004, and a network interface 1012 coupled to the control module 1006.
The processor 1002 may include one or more single-core or multi-core processors, and the processor 1002 may include any combination of general-purpose or special-purpose processors (e.g., graphics processors, application processors, baseband processors, etc.). In some embodiments, the apparatus 1000 can be a container device such as a self-service container, a terminal device of a container device, a communication terminal, a server, or the like, as described in the embodiments of the present application.
In some embodiments, the apparatus 1000 may include one or more computer-readable media (e.g., the memory 1006 or the NVM/storage 1008) having instructions 1014 and one or more processors 1002 that, in conjunction with the one or more computer-readable media, are configured to execute the instructions 1014 to implement modules to perform the actions described in this disclosure.
For one embodiment, control module 1004 may include any suitable interface controllers to provide any suitable interface to at least one of the processor(s) 1002 and/or any suitable device or component in communication with control module 1004.
The control module 1004 may include a memory controller module to provide an interface to the memory 1006. The memory controller module may be a hardware module, a software module, and/or a firmware module.
Memory 1006 may be used, for example, to load and store data and/or instructions 1014 for device 1000. For one embodiment, memory 1006 may comprise any suitable volatile memory, such as suitable DRAM. In some embodiments, the memory 1006 may comprise a double data rate type four synchronous dynamic random access memory (DDR4 SDRAM).
For one embodiment, the control module 1004 may include one or more input/output controllers to provide an interface to the NVM/storage 1008 and input/output device(s) 1010.
For example, NVM/storage 1008 may be used to store data and/or instructions 1014. NVM/storage 1008 may include any suitable non-volatile memory (e.g., flash memory) and/or may include any suitable non-volatile storage device(s) (e.g., one or more hard disk drive(s) (HDD (s)), one or more Compact Disc (CD) drive(s), and/or one or more Digital Versatile Disc (DVD) drive (s)).
The NVM/storage 1008 may include storage resources that are physically part of the device on which the apparatus 1000 is installed, or it may be accessible by the device and need not be part of the device. For example, NVM/storage 1008 may be accessed over a network via input/output device(s) 1010.
Input/output device(s) 1010 may provide an interface for apparatus 1000 to communicate with any other suitable device, input/output devices 1010 may include communication components, audio components, sensor components, and so forth. Network interface 1012 may provide an interface for device 1000 to communicate over one or more networks, and device 1000 may communicate wirelessly with one or more components of a wireless network according to any of one or more wireless network standards and/or protocols, such as access to a communication standard-based wireless network, such as WiFi, 2G, 3G, 4G, 5G, etc., or a combination thereof.
For one embodiment, at least one of the processor(s) 1002 may be packaged together with logic for one or more controller(s) (e.g., memory controller module) of control module 1004. For one embodiment, at least one of the processor(s) 1002 may be packaged together with logic for one or more controller(s) of control module 1004 to form a System In Package (SiP). For one embodiment, at least one of the processor(s) 1002 may be integrated on the same die with the logic of one or more controllers of the control module 1004. For one embodiment, at least one of the processor(s) 1002 may be integrated on the same die with logic for one or more controller(s) of control module 1004 to form a system on chip (SoC).
In various embodiments, the apparatus 1000 may be, but is not limited to: a server, a desktop computing device, or a mobile computing device (e.g., a laptop computing device, a handheld computing device, a tablet, a netbook, etc.), among other terminal devices. In various embodiments, the apparatus 1000 may have more or fewer components and/or different architectures. For example, in some embodiments, device 1000 includes one or more cameras, a keyboard, a Liquid Crystal Display (LCD) screen (including a touch screen display), a non-volatile memory port, multiple antennas, a graphics chip, an Application Specific Integrated Circuit (ASIC), and speakers.
The detection device may adopt a main control chip as a processor or a control module, the sensor data, the position information and the like are stored in a memory or an NVM/storage device, the sensor group may serve as an input/output device, and the communication interface may include a network interface.
An embodiment of the present application further provides a server, including: a processor; and a memory having executable code stored thereon, which when executed, causes the processor to perform a data processing method as described in one or more of the embodiments of the present application.
Embodiments of the present application also provide one or more machine-readable media having executable code stored thereon that, when executed, cause a processor to perform a data processing method as described in one or more of the embodiments of the present application.
An embodiment of the present application further provides a container device, including: a processor; and a memory having executable code stored thereon, which when executed, causes the processor to perform a data processing method as described in one or more of the embodiments of the present application.
Embodiments of the present application also provide one or more machine-readable media having executable code stored thereon that, when executed, cause a processor to perform a data processing method as described in one or more of the embodiments of the present application.
An embodiment of the present application further provides a container system, including: the server and the container equipment in the embodiments of the present application. Be applied to the commodity circulation field, container equipment includes the express delivery and carries the cabinet certainly.
For the device embodiment, since it is basically similar to the method embodiment, the description is simple, and for the relevant points, refer to the partial description of the method embodiment.
The embodiments in the present specification are described in a progressive manner, each embodiment focuses on differences from other embodiments, and the same and similar parts among the embodiments are referred to each other.
Embodiments of the present application are described with reference to flowchart illustrations and/or block diagrams of methods, terminal devices (systems), and computer program products according to embodiments of the application. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing terminal to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing terminal, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing terminal to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing terminal to cause a series of operational steps to be performed on the computer or other programmable terminal to produce a computer implemented process such that the instructions which execute on the computer or other programmable terminal provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
While preferred embodiments of the present application have been described, additional variations and modifications of these embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. Therefore, it is intended that the appended claims be interpreted as including the preferred embodiment and all such alterations and modifications as fall within the true scope of the embodiments of the application.
Finally, it should also be noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or terminal that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or terminal. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or terminal that comprises the element.
The above detailed description is given of a data processing method and apparatus, a server, a container device, a container system, and a storage medium, and specific examples are applied herein to explain the principles and embodiments of the present application, and the descriptions of the above embodiments are only used to help understand the method and core ideas of the present application; meanwhile, for a person skilled in the art, according to the idea of the present application, there may be variations in the specific embodiments and the application scope, and in summary, the content of the present specification should not be construed as a limitation to the present application.
Claims (26)
1. A data processing method is applied to a server, and the method comprises the following steps:
receiving a call request;
acquiring communication terminal information and a logistics object identifier from the call request;
determining a first communication terminal according to the communication terminal information, and determining a second communication terminal corresponding to the logistics object according to the logistics object identification;
and respectively sending a call establishment request to the first communication terminal and the second communication terminal, and establishing voice interaction of the first communication terminal and the second communication terminal.
2. The method of claim 1, wherein the determining the first communication terminal according to the communication terminal information comprises:
and inquiring according to the communication terminal information, and determining the communication number of the first communication terminal.
3. The method according to claim 1, wherein the determining that the logistics object corresponds to the second communication terminal according to the logistics object identifier comprises:
and determining logistics object information according to the logistics object identifier, and determining a communication number of the second communication terminal according to the logistics object information.
4. The method according to claim 3, wherein the determining the communication number of the second communication terminal according to the logistics object information comprises:
determining a transportation state of the logistics object;
and screening a second communication terminal from the logistics object information according to the transportation state, and acquiring a communication number of the second communication terminal.
5. The method according to claim 1, wherein said sending call setup requests to said first and second communication terminals, respectively, comprises:
the first communication terminal is used as a calling party, and a call establishment request is sent to a communication number of the first communication terminal;
and taking the second communication terminal as a called party, and sending a call establishment request to the communication number of the second communication terminal.
6. The method according to claim 1, wherein the establishing of the voice interaction between the first communication terminal and the second communication terminal comprises:
after the voice call of a first communication terminal is connected and the voice call of a second communication terminal is connected, the voice call of the first communication terminal and the voice call of the second communication terminal are placed in the same voice interaction environment.
7. A data processing method is applied to container equipment, and the method comprises the following steps:
determining communication terminal information of a first communication terminal and a logistics object identifier of a logistics object, wherein the first communication terminal and the logistics object have a corresponding relation;
and generating a call request according to the communication terminal information and the logistics object identifier, and sending the call request to establish voice interaction between the second communication terminal and the first communication terminal corresponding to the logistics object.
8. The method of claim 7, wherein determining the communication terminal information of the first communication terminal comprises:
and receiving login information, and determining communication terminal information of the first communication terminal according to the login information.
9. The method of claim 7, wherein obtaining the logistics object identifier corresponding to the logistics object comprises:
and scanning the identification code of the logistics object through the code scanning device to obtain the corresponding logistics object identification.
10. The method of claim 7, wherein the second communication terminal screens according to a transportation status of the logistics object.
11. A data processing apparatus, applied to a server, the apparatus comprising:
a request receiving module for receiving a call request;
a communication terminal determining module for obtaining communication terminal information and logistics object identification from the call request; determining a first communication terminal according to the communication terminal information, and determining a second communication terminal corresponding to the logistics object according to the logistics object identification;
and the call establishment module is used for respectively sending call establishment requests to the first communication terminal and the second communication terminal and establishing voice interaction of the first communication terminal and the second communication terminal.
12. The apparatus of claim 11, wherein the communication terminal determining module comprises:
and the first communication terminal determining submodule is used for inquiring according to the communication terminal information and determining the communication number of the first communication terminal.
13. The apparatus of claim 11, wherein the communication terminal determining module comprises:
and the second communication terminal determining submodule is used for determining the logistics object information according to the logistics object identifier and determining the communication number of the second communication terminal according to the logistics object information.
14. The apparatus of claim 13,
the second communication terminal determining submodule is used for determining the transportation state of the logistics object; and screening a second communication terminal from the logistics object information according to the transportation state, and acquiring a communication number of the second communication terminal.
15. The apparatus of claim 11, wherein the call setup module comprises:
the calling submodule is used for taking the first communication terminal as a calling party and sending a calling establishment request to a communication number of the first communication terminal; and taking the second communication terminal as a called party, and sending a call establishment request to the communication number of the second communication terminal.
16. The apparatus of claim 11, wherein the call setup module comprises:
and the establishing submodule is used for putting the voice call of the first communication terminal and the voice call of the second communication terminal into the same voice interaction environment after the voice call of the first communication terminal is connected and the voice call of the second communication terminal is connected.
17. A data processing apparatus, applied to container equipment, the apparatus comprising:
the information determining module is used for determining communication terminal information of a first communication terminal and a logistics object identifier of a logistics object, wherein the first communication terminal and the logistics object have a corresponding relation;
and the request module is used for generating a call request according to the communication terminal information and the logistics object identifier, and sending the call request to establish the voice interaction between the second communication terminal and the first communication terminal corresponding to the logistics object.
18. The apparatus of claim 17, wherein the information determining module comprises:
and the communication terminal information determining submodule is used for receiving the login information and determining the communication terminal information of the first communication terminal according to the login information.
19. The apparatus of claim 17, wherein the information determining module comprises:
and the logistics object determining submodule is used for scanning the identification code of the logistics object through the code scanning device to acquire the corresponding logistics object identification. .
20. The apparatus of claim 17, wherein the second communication terminal screens according to a transportation status of the logistics object.
21. A server, comprising:
a processor; and
memory having stored thereon executable code which, when executed, causes the processor to perform a data processing method as claimed in one or more of claims 1-6.
22. One or more machine readable media having executable code stored thereon that, when executed, causes a processor to perform a data processing method as recited in one or more of claims 1-6.
23. A container apparatus, comprising:
a processor; and
memory having stored thereon executable code which, when executed, causes the processor to perform a data processing method as claimed in one or more of claims 7-10.
24. One or more machine readable media having executable code stored thereon that, when executed, causes a processor to perform a data processing method as recited in one or more of claims 7-10.
25. A container system, comprising:
the server of claim 21 and the container apparatus of claim 23.
26. The container system of claim 25, applied to the field of logistics, wherein the container device comprises an express self-service container.
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| PCT/CN2019/104123 WO2020052464A1 (en) | 2018-09-11 | 2019-09-03 | Method, apparatus, device, system and storage medium for processing data |
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| CN113784002A (en) * | 2020-09-03 | 2021-12-10 | 北京京东振世信息技术有限公司 | Method, apparatus, system, electronic device, and medium for transmitting item handling instruction information |
Also Published As
| Publication number | Publication date |
|---|---|
| CN110891323B (en) | 2023-08-22 |
| WO2020052464A1 (en) | 2020-03-19 |
| TW202011301A (en) | 2020-03-16 |
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