CN110866157B

CN110866157B - Robot response method and device and robot

Info

Publication number: CN110866157B
Application number: CN201810983063.1A
Authority: CN
Inventors: 刘浩; 耿磊; 林焘
Original assignee: Beijing Orion Star Technology Co Ltd
Current assignee: Beijing Orion Star Technology Co Ltd
Priority date: 2018-08-27
Filing date: 2018-08-27
Publication date: 2022-07-15
Anticipated expiration: 2038-08-27
Also published as: CN110866157A

Abstract

The embodiment of the invention provides a response method and a response device of a robot in a weak network state and the robot, wherein the method comprises the following steps: when the first inquiry request is detected, reporting the first inquiry request; if the inquiry result corresponding to the first inquiry request is not received within the first set time length, outputting a waiting statement; and after the waiting statement is output, if the inquiry result is received within a second set time length, determining whether to output a response message according to the inquiry result. The robot response method and device in the weak network state and the robot provided by the invention can improve the user experience in the weak network state.

Description

Robot response method and device and robot

Technical Field

The invention relates to the technical field of robots, in particular to a response method and device of a robot in a weak network state and the robot.

Background

With the rapid development of artificial intelligence technology, robots have been applied to various fields. For example, when a robot interacts with a user, due to limited resources of the robot, when a problem of the user is detected, the robot needs to communicate with a cloud server through a wireless network, receive a result returned by the cloud server, and then output the result to the user. Therefore, the functions of the robot itself are affected by the network signals, and when the wireless network is unstable, the functions of the robot itself are inevitably affected.

Under the condition that the network signal is poor (which can be understood as a weak network state), when the robot detects a problem of a user, the result corresponding to the problem cannot be obtained through the network, at this time, the robot can only prompt the user through an interactive interface or TTS voice that the network signal is poor and please later, if the network signal is not recovered in a short time period, the waiting time of the user is longer, and the robot cannot answer the problem of the user all the time, so that the experience of the user is poor.

Disclosure of Invention

The embodiment of the invention provides a response method and device of a robot in a weak network state and the robot, and aims to improve user experience in the weak network state.

In a first aspect, an embodiment of the present invention provides a response method for a robot in a weak network state, where the method includes:

when a first inquiry request is detected, reporting the first inquiry request;

if the inquiry result corresponding to the first inquiry request is not received within a first set time length, outputting a waiting statement;

and after the waiting statement is output, if the inquiry result is received within a second set time length, determining whether to output a response message according to the inquiry result.

In a possible implementation manner, the determining whether to output a response message according to the query result includes:

determining the type of the first inquiry request according to the inquiry result;

and if the type of the inquiry result is an effective type, outputting the inquiry result as a response message after the waiting type statement is output.

In one possible implementation, the method further includes:

if the type of the first inquiry request is an effective type, outputting a transition statement after the waiting statement is output;

and after the transitional statement is output, outputting the inquiry result as a response message.

In one possible implementation, the method further includes:

and if the type of the first inquiry request is an invalid type and the first inquiry request is not noise, outputting a response message corresponding to the invalid type.

In one possible implementation, the method further includes:

and if the inquiry request is noise, not outputting the response message after the waiting statement is output.

In one possible implementation, the method further includes:

And if the inquiry result is not received within the second set time length, outputting prompt information.

In a possible implementation manner, after the first query request is detected and before the second set time period ends, if at least one second query request is detected, the method further includes:

and if the inquiry result corresponding to the second inquiry request is not received within the first set time length after the second inquiry request is received, the operation of outputting the waiting statement is not repeatedly executed.

In a possible implementation manner, if the number of the query requests of the valid types is multiple, the outputting the query result as a response message includes:

if the inquiry requests of the effective types are different in priority, outputting an inquiry result corresponding to the inquiry request with the highest priority as a response message; or alternatively

And if the inquiry requests of the effective types are in the same priority, outputting an inquiry result corresponding to the inquiry request detected finally as a response message.

And outputting the inquiry result corresponding to the finally detected inquiry request as a response message.

In one possible implementation, if the first query request is detected, the robot is performing a voice output task, the method further comprising:

if the inquiry result corresponding to the first inquiry request is not received within the first set time length and the voice output task is not finished, the operation of outputting the waiting statement is not executed;

and if the inquiry result is received within a second set time length and the voice output task is ended, determining whether to output a response message according to the inquiry result.

In one possible implementation, the method further includes:

and if the inquiry result is not received within a second set time length, abandoning the first inquiry request.

In a second aspect, an embodiment of the present invention further provides a robot response device, where the device includes:

the reporting unit is used for reporting the first inquiry request when the first inquiry request is detected;

the output unit is used for outputting a waiting statement if an inquiry result corresponding to the first inquiry request is not received within a first set time length;

And the processing unit is used for determining whether to output a response message according to the inquiry result if the inquiry result is received within a second set time length after the waiting statement is output.

In a possible implementation manner, the processing unit is specifically configured to determine, according to the query result, a type to which the first query request belongs; and if the type of the inquiry result is an effective type, after the waiting type statement is output, controlling the output unit to output the inquiry result as a response message.

In a possible implementation manner, the processing unit is further configured to, if the type of the first query request is an effective type, control the output unit to output a transition-type statement after the waiting-type statement is output;

and after the transitional statement is output, controlling the output unit to output the inquiry result as a response message.

In a possible implementation manner, the processing unit is further configured to control the output unit to output a response message corresponding to the invalid type if the type of the first query request is an invalid type and the first query request is not noise.

In a possible implementation manner, the processing unit is further configured to not output the response message after the waiting-type statement is output if the query request is noise.

In a possible implementation manner, the processing unit is further configured to control the output unit to output a prompt message if the query result is not received within the second set time period.

In a possible implementation manner, the processing unit is further configured to, after the first query request is detected and before the second set time period ends, if at least one second query request is detected;

In one possible implementation, if the number of the query requests of the valid types is multiple;

the processing unit is specifically configured to determine a priority of the query request of the valid type;

if the inquiry requests of the effective types are different in priority, the inquiry result corresponding to the inquiry request with the highest priority is used as a response message to control the output unit to output; or alternatively

And if the inquiry requests of the effective types are in the same priority, taking the inquiry result corresponding to the inquiry request detected finally as a response message to control the output unit to output.

In one possible implementation, if the number of the query requests of the valid types is multiple; the processing unit is specifically configured to control the output unit to output an inquiry result corresponding to the last detected inquiry request as a response message.

In one possible implementation, if the first query request is detected, the robot is performing a voice output task;

the processing unit is further configured to not execute the operation of outputting the waiting statement if the query result corresponding to the first query request is not received within the first set duration and the voice output task is not ended;

In a possible implementation manner, the processing unit is further configured to discard the first query request if the query result is not received within a second set time period.

In a third aspect, embodiments of the present invention further provide a robot, including a processor and a memory, wherein,

the memory is to store program instructions;

the processor is configured to read the program instruction in the memory, and execute the responding method of the robot in the weak network state according to any one of the first aspect described above.

In a fourth aspect, an embodiment of the present invention further provides a computer-readable storage medium, on which a computer program is stored, where the computer program is stored, and when the computer program is executed by a processor, the computer program performs the method for responding by a robot in a weak network state as described in any one of the first aspect.

According to the response method and device of the robot in the weak network state and the robot, when the first inquiry request is detected, the first inquiry request is reported; if the inquiry result corresponding to the first inquiry request is not received within the first set time length, outputting a waiting statement; and after the waiting sentences are output, if the inquiry result is received within a second set time length, determining whether to output a response message according to the inquiry result. Compared with the prior art, the robot is not always in the process of waiting for the inquiry result before receiving the inquiry result, but firstly relieves the waiting process of the user by outputting waiting sentences, thereby realizing the improvement of the user experience in the weak network state.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the embodiments or the description of the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.

Fig. 1 is a schematic flowchart of a response method of a robot in a weak network state according to an embodiment of the present invention;

fig. 2 is a schematic flowchart of another response method of a robot in a weak network state according to an embodiment of the present invention;

fig. 3 is a schematic flowchart of a response method of a robot in a weak network state according to another embodiment of the present invention;

fig. 4 is a schematic structural diagram of a response device 30 of a robot in a weak network state according to an embodiment of the present invention;

fig. 5 is a schematic structural diagram of a robot according to an embodiment of the present invention.

Detailed Description

The technical solutions in the embodiments of the present invention will be described below in detail, with reference to the accompanying drawings in the embodiments of the present invention, and it is apparent that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be obtained by a person skilled in the art without making any creative effort based on the embodiments in the present invention, belong to the protection scope of the present invention.

The terms "first," "second," "third," and "fourth," if any, in the description and claims of the invention and in the above-described drawings are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the invention described herein are capable of operation in other sequences than those illustrated or described herein. Moreover, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements explicitly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.

One possible application scenario of the embodiment of the present invention is as follows: when the robot interacts with the user, if a problem brought forward by the user is detected, the problem needs to be sent to the server through the wireless network, and after a result returned by the server is received, the result is output to the user, so that the interaction with the user is completed.

In the prior art, when a network signal is poor, a robot cannot acquire a result corresponding to an inquiry problem through a network, so that the waiting time of a user is long, and the user experience is poor. In order to improve user experience in a weak network state, the embodiment of the invention provides a response method of a robot in the weak network state, wherein when a first inquiry request is detected, the first inquiry request is reported; if the inquiry result corresponding to the first inquiry request is not received within the first set time length, outputting a waiting statement; and after the waiting sentences are output, if the inquiry result is received within a second set time length, determining whether to output a response message according to the inquiry result. Compared with the prior art, the robot is not always in the process of waiting for the inquiry result before receiving the inquiry result, but firstly relieves the waiting process of the user by outputting waiting sentences, thereby realizing the improvement of the user experience in the weak network state.

The following describes the technical solution of the present invention and how to solve the above technical problems in detail by using specific examples. These several specific embodiments may be combined with each other below, and details of the same or similar concepts or processes may not be repeated in some embodiments. Embodiments of the present invention will be described below with reference to the accompanying drawings.

Fig. 1 is a schematic flow diagram of a response method of a robot in a weak network state according to an embodiment of the present invention, and is applied to a robot, where the response method of the robot in the weak network state may be executed by a response device of the robot in the weak network state, and the response device of the robot in the weak network state may be independently arranged or may be integrated inside the robot. For example, referring to fig. 1, the method for responding by a robot in a weak network state may include:

s101, when the first inquiry request is detected, reporting the first inquiry request.

For example, the first query request may be "day of the week" or "weather-like" today, or of course, may be a request such as "123456".

It should be noted that the query request of the user may be divided into an effective type and an invalid type, and the effective type query request may be understood as a query request that requires the robot to reply a result; for example, "day of the week today", "how the weather is today", and the like. An invalid type of query request may be understood as a query request without any semantic intent, such as "123456", "cheerley" and the like.

Optionally, in this embodiment of the present invention, the first query request may be a query request input in a text manner, that is, a text query request; or may be a request input by voice, i.e., a voice request. When the first query request is a text query request, the robot may detect the query request through an input interface of the screen, and correspondingly, when outputting a response message to the user, the response message may be output in a text manner or in a voice manner. When the first query request is a voice query request, the robot may detect the query request through the microphone, and accordingly, when outputting a response message to the user, the response message may be output in a text manner or in a voice manner.

After the first query request is detected, the first query request is reported to the server through the wireless network, so that the server can search a query result corresponding to the first query request according to the first query request.

In practice, each query request is set to detect as a task and each state of each task is marked, each task needing to have a unique SID.

And S102, if the inquiry result corresponding to the first inquiry request is not received within the first set time length, outputting a waiting statement.

The starting time of the first set duration may be the time when the robot detects the first inquiry request, that is, when the robot detects the first inquiry request, the robot may start a timer to start timing, so as to determine the first set duration; certainly, the starting time of the first set duration may also be the time when the robot finishes reporting the first inquiry request, that is, when the robot finishes reporting the first inquiry request, the timer may be started to start timing, so as to determine the first set duration. If the first query request is a voice request, the start time of the first set duration may be an end point of the voice request.

For example, the first set time period may be 2 seconds or 3 seconds, and may be specifically set according to actual needs, where the embodiment of the present invention is not specifically limited as to how long the first set time period is.

Besides using the timer to time, the timer with the first set duration can be used to realize the time monitoring.

Wherein, the waiting sentences can be understood as sentences which can relieve the user from waiting, such as "think me a thought", "please wait for a little bit", and the like.

After the timer starts to time, if the first set duration set by the timer is reached, and the robot does not receive the inquiry result corresponding to the first inquiry request, it indicates that the current network signal is not good, that is, the robot is in a weak network state, and in order to alleviate the waiting process of the user, a waiting statement may be output first to alleviate the waiting process of the user.

After outputting the waiting class statement to the user, the following S103 may be executed:

and S103, after the waiting sentences are output, if the inquiry result is received within a second set time length, determining whether to output a response message according to the inquiry result.

The starting time of the second set duration may be the time when the first query request is detected, the time when the first query request is reported, the end time of the first set duration, or the time when the similar sentence is waited to be output, and if the first query request is a voice request, the starting time of the second set duration may also be the end point of the voice request. The specific setting of the starting time of the second set time period and the specific length of the second set time period are not further limited in the embodiments of the present invention.

In implementation, the second set time period may be monitored by a timer, or the time may be monitored by the timer of the second set time period.

For example, if the first query request is a voice request, the end point of the voice request is set as a timing start point, and the state of the start point is recorded. Two timers are started simultaneously, such as a 2-second broadcast waiting timer and a 10-second broadcast overtime timer.

It should be noted that, after the wait-class statement is output, it may be understood that the wait-class statement may be output during the process of outputting the wait-class statement, and herein, the embodiment of the present invention is not limited in particular.

After the waiting-type statement is output, if the query result is received within the second set time length, the corresponding response message is not directly output, but the type of the first query request corresponding to the query result needs to be judged according to the received query result, that is, whether the first query request is an effective type query request or an invalid type query request is judged, and whether the response message is output to the user is determined according to the type of the first query request.

For example, after the robot outputs "please me", to the user, if the query result received within the second set duration is "friday today", it may be determined that the corresponding first query request "friday today" is a valid type of query request according to the query result "friday today", and at this time, a response message may be output to the user, where the response message includes the query result, such as "good your friday", and of course, the response message may also be the query result, such as "friday today". Conversely, if the received query result is a result of "unable to identify" or the like, it may be determined that the corresponding first query request is an invalid type query request according to the query result, and at this time, a response message corresponding to the invalid type may be sent to the user, where the response message may be a message such as "unable to help you without help, i.e., a response message may not be sent to the user.

According to the response method of the robot in the weak network state, when a first inquiry request is detected, the first inquiry request is reported; if the inquiry result corresponding to the first inquiry request is not received within the first set time length, outputting a waiting statement; and after the waiting sentences are output, if the inquiry result is received within a second set time length, determining whether to output a response message according to the inquiry result. Compared with the prior art, the robot is not always in the process of waiting for the inquiry result before the inquiry result is not received, but the waiting process of the user is relieved by outputting the waiting sentences, so that the user experience is improved in the weak network state.

Based on the embodiment shown in fig. 1, in order to more clearly describe the technical solution provided by the embodiment of the present invention, for example, please refer to fig. 2, where fig. 2 is a schematic flowchart of another responding method of a robot in a weak network state provided by the embodiment of the present invention, and the responding method of the robot in the weak network state may further include:

s201, when the first inquiry request is detected, reporting the first inquiry request.

Optionally, in this embodiment of the present invention, the first query request may be a query request input in a text manner, that is, a text query request; or may be a request inputted by voice, that is, a voice request. When the first query request is a text query request, the robot may detect the query request through an input interface of the screen, and correspondingly, when outputting a response message to the user, the robot may also output the response message in a text manner. When the first query request is a voice query request, the robot may detect the query request through the microphone, and correspondingly, when outputting a response message to the user, the response message may also be output in a voice manner.

S202, if the inquiry result corresponding to the first inquiry request is not received within the first set time length after the first inquiry request is received, a waiting statement is output.

The waiting-type statement may be understood as a statement that can relieve the user from waiting, for example, a statement such as "think me a thought", "please wait for a little", and the like, and of course, the waiting-type statement also belongs to one of the response messages.

After outputting the waiting class statement to the user, the following S203 may be executed:

and S203, after the waiting sentences are output, judging whether the inquiry result is received within a second set time length.

Similarly, the starting time of the second set time period may be the time when the first query request is detected, the time when the first query request is reported, the end time of the first set time period, or the time when the similar statement is waited for output to be completed, where, as to why the starting time of the second set time period is specifically the second set time period, the embodiment of the present invention is not further limited.

And S204, if the inquiry result corresponding to the first inquiry request is received within the second set time length, judging the type of the first inquiry request according to the inquiry result.

In the embodiment of the present invention, if the query result corresponding to the first query request is received within the second set duration, the corresponding response message is not directly output, but the type of the first query request corresponding to the query result needs to be determined according to the received query result, that is, the first query request is determined to be an effective type query request or an invalid type query request, and then whether to output the response message to the user is determined according to the type of the first query request.

And S205, if the type of the query result is an effective type, outputting the transition statement after the output of the waiting statement is finished.

The transition type statement can be understood as an answer to the waiting type statement and can lead out a statement of a query result, and the transition type statement plays a role similar to the enlightenment between the waiting type statement and the output query result. By way of example, the transition class statements may be statements such as "I think of", "I know", and the like. Of course, the transition class statements also belong to one of the reply messages.

For example, if the detected first query request of the user is "day of the week" and it is determined that the received query result, for example, "day of the week" is received through the above-mentioned S204, it is determined that the corresponding first query request is a valid type of query request according to the query result, and after the output of the waiting type statement, a transition type statement, for example, "i think to. It should be noted that, in order to improve the user experience, when outputting the transition statement, the transition statement is output only after the output of the waiting statement is completed, instead of directly interrupting the output of the waiting statement during the output of the waiting statement.

It should be noted that, when determining to output the transition type statement to the user, in order to avoid the timer from being overtime due to outputting the transition type statement, when determining to output the transition type statement to the user, the timer of the query request corresponding to the query result needs to be closed, so that it is possible to avoid the timer from being overtime due to outputting the transition type statement, thereby affecting the response to the query request of the user.

And S206, outputting the inquiry result as a response message after the transition statement is output.

After outputting the transition type statement, such as "i think of", a response message may be output to the user, so that the user obtains an inquiry result corresponding to the first inquiry request according to the response message. Illustratively, the response message includes the query result, such as "hello, today friday", but of course, the response message may also be the query result, such as "today friday", and after outputting the response message, the query request is cleared.

It should be noted that, in the embodiment of the present invention, S205-S206 may also be replaced with: and if the type of the inquiry result is an effective type, outputting the inquiry result as a response message after finishing the output of the waiting type statement. In other words, if the type of the first query request is a valid type, the response message may be directly output to the user without outputting the transition class statement after waiting for the class statement to be output. It should also be noted that, in order to improve the user experience, when outputting the response message, the response message is output after the output of the waiting-type statement is completed, instead of directly outputting the response message by interrupting the output of the waiting-type statement during the output of the waiting-type statement.

In addition, if the query result is received within the second set time period in S204, after determining the type of the first query request according to the query result, the following S207 may be further executed:

and S207, if the type of the first inquiry request is an invalid type, judging whether the first inquiry request is noise.

For example, if the detected first query request of the user is "123456", after it is determined through the above S203 that the query result is received, such as "unidentifiable" query, it is determined according to the query result that the corresponding first query request is an invalid type query request, and it is further determined whether the invalid type first query request is noise.

And S208, if the first inquiry request is not noise, outputting a response message corresponding to the invalid type.

The noise may be "o a la", etc.

If the first query request is not noise, a response message is output, in which case, for example, the response message may be "sorry me cannot help you". Similarly, if the query result is received during the process of outputting the waiting-type statement, in order to improve the user experience, when the response message is output, the response message is output after the output of the waiting-type statement is completed, instead of directly interrupting the output of the waiting-type statement during the output of the waiting-type statement and directly outputting the response message.

Optionally, if the type of the first query request is an invalid type in S207, after determining whether the first query request is noise, the following S209 may be further performed:

s209, if the inquiry request is noise, the response message is not output after the output of the waiting-type statement.

If the first inquiry request is noise, it means that the robot does not need to respond to the first inquiry request, and in this case, a response message may not be output to the user.

It should be noted that, in the embodiment of the present invention, only after receiving an inquiry result corresponding to an inquiry request of an effective type, a transition statement is output to a user, for example, "i think it is", and for an inquiry request of an invalid type, the transition statement is not output to the user; of course, for the query request of the valid type, if the query result corresponding to the first query request is not received within the second set time period, the transition type statement will not be output to the user.

The above S204-S209 describe in detail the technical solution of how to respond to the user if the query result is received within the second set duration after S203 is executed; on the contrary, if the inquiry result is not received within the second set time period, the following S210 is executed:

And S210, if the inquiry result is not received within the second set time length, outputting prompt information.

The prompt message is used for reminding the user that the robot cannot answer the inquiry request input by the user currently, so that the user is prevented from waiting for a long time.

If the inquiry result is not received within the second set time length, the network signal is not good within the second set time length, and in order to avoid long-time waiting of the user, prompt information is directly output to the user, so that the user does not blindly wait for the response of the robot, and the user experience is improved. For example, the reminder may be a "sorry, i cannot help you," or the like.

In addition, it should be noted that after the prompt information is output through S210, the query request may be cleared, and the timer corresponding to the query request may be closed, so that the robot may be prevented from outputting the query result when subsequently receiving the query result corresponding to the query request.

It should be noted that, in the embodiment shown in fig. 2, if the first query request is detected, the robot is executing the voice output task, and if the query result corresponding to the first query request is not received within the first set time period and the voice output task executed by the robot is not ended, in order to avoid affecting the current voice output task, the operation of outputting the waiting statement may not be executed, but the voice output task may be continuously executed again. Further, if the query result is received within the second set time period and the voice output task is finished, S204 may be executed to determine whether to output the response message according to the query result; conversely, if the query result is not received within the second set duration, it indicates that the current network is poor and the query result corresponding to the first query request cannot be obtained, and at this time, the robot may abandon the first query request.

In the practical application process, when a user asks a robot for the question of 'today' day of the week ', for the robot, when a first inquiry request is detected, the question of' today 'day of the week' is sent to a server through a wireless network, within a first set time length, if the robot does not receive an inquiry result returned by the server, the current wireless network signal is not good, at this time, in order to avoid the urgency of Zhang Mian and the like, the robot can firstly output a waiting type statement to Zhang Mian, such as 'I think first', if the robot receives the inquiry result within a second set time length, such as 'today' Friday ', at this time, the type of the inquiry request corresponding to the result needs to be judged according to the inquiry result, and because the inquiry request' today 'day of the week' is an effective type inquiry request, after outputting the 'I think first', the transition type statement 'I thinks to arrive', after the output of "i think of", a response message such as "hello, friday today" may be output to tsumadai, so that tsumadai acquires the query result. Of course, after the query result "friday today" is received, a response message, such as "hello friday today", may also be directly output without outputting a transition-type sentence, so that tsumadai obtains the query result.

Conversely, if the robot does not receive the inquiry result returned by the server within the second set time length, the robot may directly output a prompt message, for example, "sorry very often, i cannot help you", so as to avoid the user waiting for a long time. And at this point, the inquiry task is finished, and the robot clears the inquiry task.

In the practical application process, when a user inputs "123456" to the three-way robot, for the robot, when a first inquiry request is detected, the problem of "123456" is sent to the server through the wireless network, and within a first set time period, if the robot does not receive an inquiry result returned by the server, it indicates that a current wireless network signal is not good, at this time, in order to avoid giving urgency to Zhang III and the like, the robot may first output a waiting statement to Zhang III, such as "i want first", if the robot receives an inquiry result within a second set time period, such as "cannot identify", at this time, it is necessary to determine the type of the inquiry request corresponding to the result according to the inquiry result, since the inquiry request "123456" is an invalid type of inquiry request, it is necessary to further determine whether the inquiry request is noise, and if the inquiry request is noise, it indicates that the robot does not need to respond to the inquiry request, at this time, the robot does not output a response message to zhang, and if the inquiry request is not noise, after outputting "i want first", the response message may be directly output, such as "sorry, i cannot help you". Since the inquiry request "123456" is not noise, after "i want first" is output, a response message such as "sorry i cannot help you" can be output directly.

On the contrary, if the robot does not receive the inquiry result returned by the server within the second set time length, the robot may directly output a prompt message, for example, "sorry, i can not help you", so as to avoid the user waiting for a long time. And when the inquiry task is finished, the robot clears the inquiry task and the corresponding timer.

The above-mentioned embodiment shown in fig. 2 describes in detail a technical solution for implementing a response when the robot detects one inquiry request, and below, it will be described in detail how to implement a response when the robot continuously detects a plurality of inquiry requests, for example, please refer to fig. 3, fig. 3 is a schematic flow chart of a response method of the robot in a weak network state provided by an embodiment of the present invention, where the response method of the robot in the weak network state may further include:

s301, when the first inquiry request is detected, reporting the first inquiry request.

S302, if the inquiry result corresponding to the first inquiry request is not received within the first set time length after the first inquiry request is received, outputting a waiting statement.

The waiting type statement may be understood as a statement that can relieve the user from waiting, for example, a statement such as "ask me to think something, please wait for a little, etc., and of course, the waiting type statement also belongs to one of the response messages.

Similarly, the starting time of the first set time period after receiving the first inquiry request may be the time when the robot detects the first inquiry request, that is, when the robot detects the first inquiry request, the robot may start a timer to start timing, so as to determine the first set time period; of course, the starting time of the first set time period may also be the time when the robot finishes reporting the first inquiry request, that is, when the robot finishes reporting the first inquiry request, the robot may start a timer to start timing, so as to determine the first set time period.

After the timer starts to time, if the first set duration set by the timer is reached, the robot does not receive the inquiry result corresponding to the first inquiry request, which indicates that the current network signal is not good, that is, the robot is in a weak network state, in order to alleviate the user waiting process, a waiting statement may be output first, so as to alleviate the user waiting process.

And S303, after the waiting statement is output, judging whether the inquiry result is received within a second set time length corresponding to the first inquiry request.

S304, if at least one second inquiry request is detected before the second set time length corresponding to the first inquiry request is finished and an inquiry result corresponding to the second inquiry request is not received within the first set time length after the second inquiry request is received, the operation of outputting the waiting statement is not repeatedly executed.

The starting time of the second set time duration corresponding to the first query request may be the time when the first query request is detected, the time when the first query request is reported, the end time of the first set time duration, or the time when the similar statement is waited to be output, where the specific setting of the starting time of the second set time duration and the specific length of the second set time duration are not further limited in the embodiment of the present invention.

Similarly, the starting time of the first set time period after receiving the second inquiry request may be the time when the robot detects the second inquiry request, that is, when the robot detects the second inquiry request, the robot may start a timer to start timing, so as to determine the first set time period; certainly, the starting time of the first set time period may also be the time when the robot finishes reporting the second inquiry request, that is, when the robot finishes reporting the second inquiry request, the timer may be started to start timing, so as to determine the first set time period.

In an implementation, it is monitored in real time whether an inquiry request is received. Specifically, after the first query request is detected, whether a second query request is received is continuously detected in real time, if at least one second query request is detected before a second set time length corresponding to the first query request is ended, after the first set time length corresponding to each second query request is determined, whether a corresponding query result is received within the first set time length corresponding to each second query request can be judged, and if the query result corresponding to the second query request is not received, it is indicated that the weak network state is still maintained, and at this time, the operation of outputting the wait statement is not repeatedly executed. That is, in the embodiment of the present invention, after the waiting type statement corresponding to the first query request is output, if at least one second query request is detected before the second set duration corresponding to the first query request is ended and the query result corresponding to the second query request is not received within the first set duration after the second query request is received, in order to avoid that the user experience is not good due to the repeated output of the waiting type statement to the user, only the waiting type statement corresponding to the first query request needs to be output, and the waiting type statement does not need to be repeatedly output.

S305, if the inquiry results corresponding to the inquiry requests of the effective types are received within a second set time length corresponding to the first inquiry request, the priority of each inquiry request of the effective type is obtained.

It will be appreciated that in determining the priority of each query request, query requests of the valid type have a higher priority than query requests of the invalid type; when determining the priorities of the plurality of valid types, the priorities of the plurality of valid types may be determined according to a preset rule. The preset rule may be an importance degree of each of the plurality of query requests, for example, the more important the query request is, the higher the corresponding priority is; the preset rule may also be a receiving time of an inquiry request in the plurality of inquiry requests, for example, the later the receiving time of the inquiry request is, the higher the corresponding priority is; of course, the embodiments of the present invention are only described by taking the preset rules as examples of the two cases, but do not represent that the embodiments of the present invention are only limited thereto.

The inquiry request of the valid type in this step includes at least one of the first inquiry request and the second inquiry request.

After the priority of each valid type of inquiry request is determined through S305, the following S306 may be performed:

S306, determining the output response message according to the priority of each inquiry request of the effective type.

When the output response message is determined according to the priority of each effective type of inquiry request, if the priorities corresponding to the plurality of effective types of inquiry requests are different, outputting the inquiry result corresponding to the inquiry request with the highest priority as the response message, and clearing all inquiry requests before the inquiry request with the highest priority. Further, if there are at least two query requests with the highest priority, the query result corresponding to the last query request detected in the at least two query requests with the highest priority may be output as a response message, and all query requests before the query request with the highest priority are eliminated. If the priorities corresponding to the plurality of inquiry requests of the effective types are the same, directly outputting the inquiry result corresponding to the last detected inquiry request as a response message, and eliminating all inquiry requests before the inquiry request with the highest priority.

It should be noted that, the above S305 and S306 describe in detail that if the query results corresponding to a plurality of valid types of query requests are received within the second set time duration corresponding to the first query request, the query result corresponding to the query request with the highest priority may be output as the response message according to the priorities of the plurality of valid types of query requests. In addition, if the query results corresponding to a plurality of valid types of query requests are received within the second set time length corresponding to the first query request, the query result corresponding to the last detected valid type of query request may be directly output as the response message without determining the priority of each query request. Of course, the embodiments of the present invention are only described by taking these two ways as examples, but do not represent that the embodiments of the present invention are limited thereto.

In addition, it should be noted that, if an inquiry result corresponding to the first inquiry request is received within a second set time duration corresponding to the first inquiry request, and in the process of outputting the transition type statement corresponding to the first inquiry request, an inquiry result corresponding to at least one second inquiry request is received, if the at least one second inquiry request is an invalid type inquiry request, the inquiry result corresponding to the second inquiry request may be ignored, and after the transition type statement is output, the inquiry result corresponding to the first inquiry request is continuously output; if the at least one second query request has a valid type of query request, then after the transition-type statement is output, the query result corresponding to the first query request may be ignored. Further, if only one query request of an effective type exists, outputting the query request of the effective type; if a plurality of inquiry requests of effective types exist, the corresponding inquiry result can be output according to the priority of the inquiry request of the effective type corresponding to the inquiry result or the receiving time sequence of the inquiry request of the effective type corresponding to the inquiry result.

If the query result corresponding to the first query request is received within a second set time length corresponding to the first query request, and the query result corresponding to at least one second query request is received in the process of playing the query result, if the at least one second query request is an invalid query request, the query result corresponding to the at least one second query request may be ignored, and if the at least one second query request has an valid query request, at this time, the output of the query result corresponding to the first query request may be interrupted. Further, if only one query request of an effective type exists, outputting the query request of the effective type; if a plurality of inquiry requests of effective types exist, the corresponding inquiry result can be output according to the priority of the inquiry request of the effective type corresponding to the inquiry result or the receiving time sequence of the inquiry request of the effective type corresponding to the inquiry result. That is, the query result corresponding to the query request of the valid type received later interrupts the output of the current query result. If the query result corresponding to the first query request is just played completely when the query result corresponding to the first second query request is received, the type of the second query request can be judged, and whether a response message is output or not is determined according to the type of the second query request.

After the query request to be output is determined from the multiple query requests of the valid types, the transition statement may be output after the completion of the output of the wait-type statement, and after the completion of the output of the transition statement, an query result corresponding to the query request to be output is output as a response message. Of course, after waiting for the output of the class statement, the response message may be directly output to the user without outputting the transition class statement. For details, reference may be made to the related descriptions in S205-S206, and details are not repeated herein.

The above S305-S306 describe in detail the technical solution of how to respond to the user if the query result corresponding to the second query request of multiple valid types is received within the second set time duration corresponding to the first query request after the execution of S304; conversely, if the query result corresponding to any query request is not received within the second set time duration corresponding to the first query request and the second set time duration corresponding to each second query request, the following step S210 is executed:

and S307, if the inquiry result corresponding to any inquiry request is not received in the second set time length corresponding to the first inquiry request and the second set time length corresponding to each second inquiry request, outputting prompt information.

If the inquiry result corresponding to any inquiry request is not received within the second set time length corresponding to the first inquiry request and the second set time length corresponding to each second inquiry request, the network signal is not good within the second set time length corresponding to each inquiry request, and in order to avoid long-time waiting of the user, prompt information is directly output to the user, so that the user does not wait for the response of the robot blindly, and the user experience is improved. For example, the reminder may be a "sorry, i cannot help you," or the like.

In addition, it should be noted that after the prompt information is output through S307, the first query request and each second query request may be cleared, and the timer corresponding to the first query request and each second query request may be closed, so that the robot may be prevented from outputting the query result when receiving the query result corresponding to the first query request and each second query request in the following.

In the practical application process, when a certain user zhangsan inquires about the robot "today day of the week", for the robot, when a first inquiry request is detected, the problem of "today day of the week" is sent to the server through the wireless network, if the robot does not receive an inquiry result returned by the server within a first set time length corresponding to "today day of the week", the current wireless network signal is not good, at this time, in order to avoid giving urgency to zhangsan and the like, the robot may first output a waiting type statement to zhangsan, such as "i think first", and determine whether to receive the inquiry result corresponding to "today day of the week" within a second set time length corresponding to "today day of the week", and if at least one second inquiry request, such as "weather today day", is detected before ending within the second set time length corresponding to "today day of the week", the inquiry result corresponding to the 'how much weather today' is not received within the first set time length after the 'how much weather today' is received, so that the operation of outputting the waiting sentences is not repeatedly executed at the moment in order to avoid repeatedly outputting the waiting sentences; if the inquiry result corresponding to the weather of today is received within a second set time length corresponding to the day of the week of today, the priorities corresponding to the two inquiry requests are obtained; determining the output response message according to the respective corresponding priorities of the two inquiry requests; if the priority of the 'today's day of week 'is higher than that of the' today's weather, after the' I thinks first 'is output, the transition type sentence' I thinks, and after the 'I thinks' is output, the inquiry result corresponding to the 'today's day of week 'is output as a response message, namely the' today's friday' can be output to zhang, so that zhang obtains the inquiry result. Of course, instead of outputting the transition statement, "today friday" may be directly output to zhangsan, so that zhangsan obtains the query result.

Conversely, if the inquiry result corresponding to any inquiry request is not received within the second set time length corresponding to the day of the week and the second set time length corresponding to the weather of the day, the robot may directly output a prompt message, for example, "sorry very often and i cannot help you", so as to avoid the user waiting for a long time. And at this point, the inquiry task is finished, and the robot clears the inquiry task.

Fig. 4 is a schematic structural diagram of a response device 40 of a robot in a weak network state according to an embodiment of the present invention, and for example, please refer to fig. 4, the response device 40 of the robot in the weak network state includes:

a reporting unit 401, configured to report the first inquiry request when the first inquiry request is detected.

An output unit 402, configured to output a waiting statement if an inquiry result corresponding to the first inquiry request is not received within a first set time length.

The processing unit 403 is configured to, after outputting the waiting statement, determine whether to output the response message according to the query result if the query result is received within the second set time duration.

Optionally, the processing unit 403 is specifically configured to determine, according to the query result, a type to which the first query request belongs; if the type of the query result is the valid type, after the class sentence is completely output, the query result is used as a response message to control the output unit 402 to output.

Optionally, the processing unit 403 is further configured to, if the type of the first query request is an effective type, after the class statement is completely output, control the output unit 402 to output the transition class statement; after the transition-type sentence is completely output, the control output unit 402 outputs the query result as a response message.

Optionally, the processing unit 403 is further configured to, if the type of the first query request is an invalid type and the first query request is not noise, control the output unit 402 to output a response message corresponding to the invalid type.

Optionally, the processing unit 403 is further configured to, if the query request is noise, not output the response message after waiting for the output of the class statement.

Optionally, the processing unit 403 is further configured to control the output unit 402 to output a prompt message if the query result is not received within the second set time period.

Optionally, the processing unit 403 is further configured to, after detecting the first query request and before the second set duration ends, if at least one second query request is detected; and if the inquiry result corresponding to the second inquiry request is not received within the first set time length after the second inquiry request is received, the operation of outputting the waiting statement is not repeatedly executed.

Optionally, if the number of the query requests of the valid types is multiple; a processing unit 403, specifically configured to determine a priority of the query request of a valid type; if the query requests of the valid types are of different priorities, the query result corresponding to the query request with the highest priority is used as a response message to control the output unit 402 to output; or if the query requests of the valid types are of the same priority, the query result corresponding to the last detected query request is output as the response message control output unit 402.

Optionally, if the number of the query requests of the valid types is multiple; the processing unit 403 is specifically configured to output an inquiry result corresponding to the last detected inquiry request as a response message control output unit 402.

Optionally, if the first query request is detected, the robot is executing a voice output task; the processing unit 403 is further configured to, if an inquiry result corresponding to the first inquiry request is not received within the first set duration and the voice output task is not finished, not execute the operation of outputting the waiting statement; and if the inquiry result is received within the second set time length and the voice output task is ended, determining whether to output a response message according to the inquiry result.

Optionally, the processing unit 403 is further configured to abandon the first query request if the query result is not received within the second set time period.

The responding apparatus 40 of the robot in the weak network state provided in the embodiment of the present invention can correspondingly execute the technical solution of the responding method of the robot in the weak network state shown in any embodiment, and the implementation principle and technical effect are similar, which are not described herein again.

Fig. 5 is a schematic structural diagram of a robot 50 according to an embodiment of the present invention, for example, referring to fig. 5, the robot 50 may include a processor 501 and a memory 502, wherein,

the memory 502 is used to store program instructions;

the processor 501 is configured to read the program instructions in the memory 502, and execute the responding method of the robot 50 in the weak network state according to the program instructions in the memory 502, as shown in any one of the embodiments.

The robot 50 provided in the embodiment of the present invention may correspondingly implement the technical solution of the responding method of the robot 50 in the weak network state shown in any embodiment, and the implementation principle and technical effects are similar, which are not described herein again.

An embodiment of the present invention further provides a computer-readable storage medium, where a computer program is stored, where the computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the method for responding to a robot in a weak network state is performed, which is similar to the implementation principle and the technical effect, and is not described herein again.

The processor in the above embodiments may be a general purpose processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), an off the shelf programmable gate array (FPGA) or other programmable logic device, discrete gate or transistor logic device, or discrete hardware components. The various methods, steps, and logic blocks disclosed in the embodiments of the present invention may be implemented or performed. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like. The steps of the method disclosed in connection with the embodiments of the present invention may be directly implemented by a hardware decoding processor, or implemented by a combination of hardware and software modules in the decoding processor. The software modules may be located in a Random Access Memory (RAM), a flash memory, a read-only memory (ROM), a programmable ROM, an electrically erasable programmable memory, a register, or other storage media that are well known in the art. The storage medium is located in a memory, and a processor reads instructions in the memory and combines hardware thereof to complete the steps of the method.

In the several embodiments provided in the present invention, it should be understood that the disclosed apparatus and method may be implemented in other manners. For example, the above-described apparatus embodiments are merely illustrative, and for example, the division of the units is only one type of logical functional division, and other divisions may be realized in practice, for example, multiple units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.

The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment. In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, or in a form of hardware plus a software functional unit.

Other embodiments of the disclosure will be apparent to those skilled in the art from consideration of the specification and practice of the invention disclosed herein. This application is intended to cover any variations, uses, or adaptations of the disclosure following, in general, the principles of the disclosure and including such departures from the present disclosure as come within known or customary practice within the art to which the disclosure pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the disclosure being indicated by the following claims.

It will be understood that the present disclosure is not limited to the precise arrangements described above and shown in the drawings and that various modifications and changes may be made without departing from the scope thereof. The scope of the present disclosure is limited only by the appended claims.

Claims

1. A robotic response method, the method comprising:

when a first inquiry request is detected, reporting the first inquiry request;

after the waiting statement is output, if the inquiry result is received within a second set time length, determining the type of the first inquiry request according to the inquiry result;

If the type of the inquiry result is an effective type, outputting the inquiry result as a response message after the waiting statement is output;

if the number of the query requests of the valid types is multiple, outputting the query result as a response message, including:

determining a priority of the valid type of inquiry request;

if the inquiry requests of the effective types are different in priority, outputting an inquiry result corresponding to the inquiry request with the highest priority as a response message; or

And if the inquiry requests of the effective types are in the same priority, outputting an inquiry result corresponding to the latest detected inquiry request as a response message.

2. The method of claim 1, further comprising:

if the type of the first inquiry request is an effective type, outputting a transition statement after the waiting statement is completely output;

3. The method of claim 1, further comprising:

4. The method of claim 3, further comprising:

5. The method of claim 1, further comprising:

6. The method according to any of claims 1-5, wherein after detecting the first query request and before the end of the second set period of time, if at least one second query request is detected, the method further comprises:

7. The method according to any one of claims 1 to 4, wherein if there are a plurality of query requests of valid types, said outputting the query result as a response message comprises:

8. The method of any of claims 1-5, wherein if the first query request is detected, the robot is performing a voice output task, the method further comprising:

9. The method of claim 8, further comprising:

10. A robotic response device, the device comprising:

the processing unit is used for determining the type of the first inquiry request if the inquiry result is received within a second set time length after the waiting statement is output; if the type of the query result is an effective type, after the waiting type statement is output, the query result is used as a response message to control the output unit to output;

If the number of the inquiry requests of the effective types is more than one; the processing unit is specifically configured to determine a priority of the query request of the valid type;

And if the inquiry requests of the effective types are in the same priority, taking the inquiry result corresponding to the latest detected inquiry request as a response message to control the output unit to output.

11. The apparatus of claim 10,

the processing unit is further configured to control the output unit to output a transition statement after the waiting statement is output, if the type of the first query request is an effective type;

12. The apparatus of claim 10,

the processing unit is further configured to control the output unit to output a response message corresponding to the invalid type if the type of the first query request is an invalid type and the first query request is not noise.

13. The apparatus of claim 12,

the processing unit is further configured to not output the response message after the waiting statement is output if the query request is noise.

14. The apparatus of claim 10,

the processing unit is further configured to control the output unit to output a prompt message if the query result is not received within the second set duration.

15. The apparatus according to any one of claims 10 to 14,

the processing unit is further configured to detect at least one second query request after the first query request is detected and before the second set duration ends;

16. The apparatus according to any of claims 10-13, wherein if there are a plurality of query requests of valid types; the processing unit is specifically configured to control the output unit to output an inquiry result corresponding to the last detected inquiry request as a response message.

17. The apparatus of any of claims 10-14, wherein the robot is performing a voice output task if the first query request is detected;

the processing unit is further configured to not execute the operation of outputting the waiting statement if the query result corresponding to the first query request is not received within the first set duration and the voice output task is not finished;

18. The apparatus of claim 17,

the processing unit is further configured to abandon the first query request if the query result is not received within a second set duration.

19. A robot comprising a processor and a memory, wherein,

the memory is to store program instructions;

the processor is configured to read the program instructions in the memory and execute the robot response method of any one of claims 1-9 according to the program instructions in the memory.

20. A computer-readable storage medium, on which a computer program is stored, characterized in that the computer-readable storage medium has stored thereon a computer program which, when being executed by a processor, carries out the robot response method of any one of claims 1-9.