CN110750532B - Navigation IVR configuration method, device and medium - Google Patents
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Abstract
The invention belongs to the technical field of artificial intelligence, and discloses a navigation IVR configuration method, a device and a medium, wherein the method comprises the following steps: adding configuration items in the configuration file; splitting configuration information in the configuration items into key-value forms for storage; when a service request corresponding to the configuration item is received, loading the corresponding configuration item in the configuration file according to the received service request; acquiring a dynamic value through a key value in the loaded configuration item; obtaining a corresponding flow number according to the obtained value; and calling a corresponding self-service process according to the obtained process number, thereby completing the navigation IVR self-service process corresponding to the service request. When the self-service transaction is newly added, the invention can realize the new addition of the self-service process without releasing a new self-service transaction or newly adding a self-service process file, is beneficial to the change and the later maintenance of the self-service process and greatly supports the flexibility of service expansion.
Description
Technical Field
The present invention relates to the field of artificial intelligence technologies, and in particular, to a method, an apparatus, and a medium for configuring a navigation IVR.
Background
The interactive voice response (Interactive Voice Response, abbreviated as IVR) technology is a telephone automatic service system, has powerful functions, and can be used by users to complete telephone service requests by using an interactive response system based on the IVR technology. The interactive voice response can interact with the user through the automatic flow, so that the functions of simple and clear inquiry, consultation, business handling and the like are completed, and the method is quick, clear, simple and low in cost. Compared with an interactive voice response system, the manual service has the advantages of humanization, timeliness and the like, but the manual cost is high, so that the advantage of introducing a client into IVR self-service and completing the transaction completely is more obvious. In the existing IVR self-service system, even though only simple voice interaction is adopted, for example, one voice is broadcasted to a client, a short message is sent to the client, voice confirmation is carried out, and self-service nodes caused by different service scenes are more. When a self-service node is newly added to a brand new service scene, a new self-service transaction or a new self-service flow file is generally required to be released by an upper version, so that the content is not easy to change, and the later maintenance is not facilitated.
Disclosure of Invention
The invention provides a navigation IVR configuration method, a device and a medium, which are used for solving the problems that the content is not easy to change and the later maintenance is not facilitated in the prior art.
In order to achieve the above object, an aspect of the present invention provides a navigation IVR configuration method, applied to an electronic device, including:
adding configuration items in the configuration file;
splitting configuration information in the configuration items into key-value forms for storage;
when a service request corresponding to the configuration item is received, loading the corresponding configuration item in the configuration file according to the received service request;
acquiring a dynamic value through a key value in the loaded configuration item;
obtaining a corresponding flow number according to the obtained value;
and calling a corresponding self-service process according to the obtained process number, thereby completing the navigation IVR self-service process corresponding to the service request.
In one embodiment, the configuration information in the configuration item includes one or more of a node number, an area switch, an order of invoking public flows, a management number, a short message template number, a payment department number, and a voice number.
In one embodiment, before the step of adding the configuration item to the configuration file, the method further comprises: corresponding configuration information is set according to the newly added self-service node type.
In one embodiment, the configuration information in the configuration item further includes a service exit number, the service exit number is used as a key value of the configuration item, and other configuration information except for the service exit number in the configuration item is spliced to form a value.
In one embodiment, the step of splitting the configuration information in the configuration item into key-value forms comprises:
determining a key value according to the service outlet number;
setting a serial number of each configuration information in the configuration item;
determining configuration information according to the service request corresponding to the configuration item;
and splicing the serial numbers corresponding to the determined configuration information to form a value.
In one embodiment, the step of loading the configuration items in the configuration file according to the received service request comprises:
reading a corresponding configuration file according to the received service request;
placing configuration items in the configuration file in a global variable;
and calling a global variable, splitting the value in the configuration information of the configuration item into corresponding flow numbers, and endowing the flow numbers with the corresponding variables.
In one embodiment, the step of obtaining the corresponding flow number according to the obtained value includes:
dividing the value into a plurality of character strings by taking vertical interval lines between the value values as dividing lines;
acquiring a value corresponding to each character string;
and obtaining a flow number corresponding to the value according to the obtained value corresponding to the character string.
In one embodiment, the navigation IVR self-service process is a credit card navigation IVR self-service transaction process.
In order to achieve the above object, another aspect of the present invention provides an electronic device including: the system comprises a processor and a memory, wherein the memory comprises a navigation IVR configuration program, and the navigation IVR configuration program realizes the navigation IVR configuration method when being executed by the processor.
To achieve the above object, still another aspect of the present invention provides a computer-readable storage medium including a navigation IVR configuration program therein, which when executed by a processor, implements the navigation IVR configuration method as described above.
Compared with the prior art, the invention has the following advantages and beneficial effects:
according to the invention, the configuration items are newly added in the configuration file, and the configuration items are stored in the key-value form, so that the self-service process file is not required to be newly added or modified, a new self-service transaction is not required to be released by an upper version, the newly added self-service process can be rapidly completed, the self-service process is convenient to change and later maintenance, and the flexibility of service expansion is greatly supported.
The invention can support the change of self-service flow content and operation type, and can switch between self-service and manual according to city, to meet business requirement.
Drawings
FIG. 1 is a schematic flow chart of a method for configuring a navigation IVR according to the present invention;
FIG. 2 is a block diagram of a navigation IVR configuration procedure according to the present invention.
The achievement of the objects, functional features and advantages of the present invention will be further described with reference to the accompanying drawings, in conjunction with the embodiments.
Detailed Description
Embodiments of the present invention will be described below with reference to the accompanying drawings. Those skilled in the art will recognize that the described embodiments may be modified in various different ways, or combinations thereof, without departing from the spirit and scope of the invention. Accordingly, the drawings and description are to be regarded as illustrative in nature, and not as restrictive. Furthermore, in the present specification, the drawings are not drawn to scale, and like reference numerals denote like parts.
Based on the inconvenience of newly adding self-service transactions in the existing IVR interactive response system, the navigation IVR configuration method can rapidly complete the addition of self-service transactions and can be suitable for the addition of self-service nodes in different business scenes. It should be noted that the invention is applied to a telephone incoming line channel of a call center, but not an app application, so as to provide self-service transaction service for users and enhance user experience.
Fig. 1 is a schematic flow chart of a navigation IVR configuration method according to the present invention, and as shown in fig. 1, the navigation IVR configuration method according to the present invention includes the following steps:
step S1, adding configuration items in the configuration file.
In an optional embodiment of the present invention, the configuration information in the configuration item includes one or more of a node number, an area switch, an order of invoking a public flow, a management number, a short message template number, a payment department number, and a voice number. The node numbers represent numbers of the self-service nodes, the regional switches represent switches for opening self-service to a certain city region, for example, if the regional switch for the certain city region is not opened, the user incoming line in the city region can only be switched to manual service and cannot perform self-service, so that regional test points can be conveniently performed on the self-service flow according to the selection of the regional switch; the called public flow is a self-service flow preset and packaged according to the service type, for example, when the self-service request of the user is credit card credit inquiry service, the called public flow is a flow corresponding to the inquiry service. The control numbers represent user category numbers obtained by clustering users according to user rights, the user rights represented by different control numbers are different, and corresponding self-service enjoyed by different control numbers are different. The number of the short message template indicates the number of the short message template manufactured according to the service type, the numbers are different, the contents of the short message template are different, the number of the payment department indicates the number of the department paying the short message expense to the operator, and the number of the voice indicates the number of the voice manufactured according to the service type.
Specifically, the called public flow may include one or more of main and auxiliary card judgment, management and control judgment, system mobile phone number judgment, incoming mobile phone number judgment, binding APP judgment, investigation short message, service short message, voice needing to be newly added and broadcasted, returning to the first layer, and little bear intelligent interaction, when the public flow is called, each link in the public flow may be selectively called according to the need of self-service transaction, the main purpose of calling the public flow is to extract information of an incoming call user, wherein the main and auxiliary card judgment is to determine whether the credit card type of self-service applied by the incoming user is the main card or the auxiliary card, the management and control judgment is to determine whether the incoming user has authority to apply for the self-service, the system mobile phone number judgment is to extract the mobile phone number reserved by the incoming user when applying for the credit card, the incoming mobile phone number judgment is to extract the mobile phone number currently called by the incoming user, the binding APP judgment is to determine the APP bound when the user operates the credit card service, the investigation short message is the short message carrying out service investigation for the incoming user, the service short message is the short message providing service to the incoming user, the main card type of the credit card is determined to be the credit card, the credit card type of the credit card needs to be applied by the user, the self-service call layer needs to be newly added, the voice interaction is required to be directly returned to the incoming user, and the intelligent interaction layer is not required to be directly broadcasted, and the incoming user needs to have the voice interaction. And selecting a corresponding flow number according to the self-service type of the newly added self-service node.
It should be noted that, the configuration information in the configuration item may be selectively called according to a configuration requirement, where the public flow may also be selectively called according to the configuration requirement, and similarly, the order of calling the public flow is also determined according to the configuration requirement, where the configuration requirement corresponds to a service request corresponding to the configuration item, and the corresponding configuration requirement is determined according to the service request.
In one embodiment of the present invention, before the step of adding the configuration item to the configuration file, the method further includes: corresponding configuration information is set according to the newly added self-service node type. The self-service node refers to a self-service node in the interactive response system to complete a self-service flow, the set corresponding configuration information is a type of configuration information selected according to a type of the self-service node, for example, one or more of node numbers, area switches, a sequence of calling a public flow, a management and control number, a short message template number, a payment department number and a voice number are selected as the configuration information according to the self-service transaction flow represented by the self-service node.
And S2, splitting the configuration information in the configuration item into a key-value form for storage, and storing the configuration information in a map.
In one embodiment of the present invention, the configuration information in the configuration item further includes a service exit number, the service exit number is used as a unique key value of the configuration item, and other configuration information in the configuration item except for the service exit number is spliced to form a value. One service corresponds to one exit number, is uniquely determined and can be defined by user, for example, the number 2020001 represents a bill query self-service node, and when a service request of the bill query is received, a configuration item corresponding to the number is loaded, so that other configuration information in the configuration item corresponding to the bill query self-service node is obtained.
Preferably, the step of splitting the configuration information in the configuration item into key-value forms comprises: determining a key value according to the service outlet number; setting a serial number of each configuration information in the configuration item; determining configuration information according to the service request corresponding to the configuration item; and splicing the serial numbers corresponding to the determined configuration information to form a value. The configuration items can include a plurality of configuration information, a serial number is set for each configuration information, and the corresponding serial numbers are spliced to form a value, so that the value of the configuration item corresponds to the corresponding configuration information, the configuration information is conveniently determined according to the value, and then self-service nodes in the self-service flow are determined.
And step S3, when a service request corresponding to the configuration item is received, loading the corresponding configuration item in the configuration file according to the received service request, wherein the service request of the user is a consultation of the user to the call center through a telephone incoming line channel, for example, the consultation can be a bill query, a balance query and the like. After the user submits the service request and loads the configuration item, the user can take effect, and self-service flow corresponding to the service request is automatically completed.
In one embodiment of the present invention, the step of loading the configuration items in the configuration file according to the received service request includes: reading a corresponding configuration file according to the received service request; placing configuration items in the configuration file in a global variable; and calling a global variable, splitting the value in the configuration information of the configuration item into corresponding flow numbers, and endowing the flow numbers with the corresponding variables.
And S4, acquiring a dynamic value through a key value in the loaded configuration item, wherein the corresponding value can be acquired according to the key value because the key value corresponds to the value.
And S5, obtaining a corresponding flow number according to the obtained value.
In one embodiment of the present invention, the step of obtaining the corresponding flow number according to the obtained value includes: dividing the value into a plurality of character strings by taking vertical interval lines between the value values as dividing lines; acquiring a value corresponding to each character string; and obtaining a flow number corresponding to the value according to the obtained value corresponding to the character string.
And S6, calling a corresponding self-service flow according to the obtained flow number, thereby completing the self-service flow of the navigation IVR. The called self-service flow comprises a node ID, an area switch, a template number, a voice number and the like; and (3) completing navigation according to the invoked flow, for example, a user call center applies for inquiring credit card amount, and after invoking corresponding flow numbers, sending corresponding voice or short messages to the user so as to complete the self-service flow of user inquiry. The called self-service flow is determined according to the service request of the user (represented by the input information of the user), and the information input by the user is verified or subjected to voice broadcasting or short message sending so as to complete the related self-service flow.
According to the invention, by calling the configuration items stored in the key-value form, a new self-service flow is added in the IVR system without adding or modifying the self-service flow file, and the new self-service flow can be rapidly completed without releasing the new self-service flow by the upper version.
In one embodiment of the present invention, the navigation IVR configuration method further includes: modifying configuration information of the configuration item; and loading the modified configuration information to complete the self-service flow of the navigation IVR. For example, the regional switch in the newly added configuration item is modified into the corresponding city area code, and regional test points are completed, so that the non-test point city still keeps transferring manual service, and the self-service flow can be randomly switched between transferring manual service and self-service according to the city, thereby meeting the service requirement. The invention can support not only the change of self-service transaction content, but also the modification of operation type.
The invention changes the management and control number or the short message template number in the later period, only the corresponding value is required to be modified, and a new version or a new file is not required to be released, thereby being convenient and quick, saving time and labor and facilitating the later maintenance.
In one embodiment of the invention, the navigation IVR self-service process is a credit card navigation IVR self-service transaction process. In other embodiments, the navigation IVR self-help process may also be a phone card navigation self-help process, a life service navigation self-help process, a bank card navigation self-help process, an after-sales service navigation self-help process, and the like.
The invention is further illustrated by the example of self-service transaction in which a new user inquires credit card line in the credit card navigation IVR self-service transaction flow.
When a self-service node for inquiring the credit card line is newly added in the credit card navigation IVR self-service transaction, a configuration item corresponding to the credit card line inquiry request is newly added in the configuration file, the configuration information in the configuration item is determined according to the flow of the credit card line inquiry, and the configuration information is stored in a key-value form. When the user wants to inquire the credit card amount, he dials a telephone to call the service center. After receiving incoming call of user, service center loads configuration item corresponding to credit card line inquiry in configuration file according to service request for inquiring credit card line when obtaining corresponding service request is inquiring credit card line, and when loading flow, frame will place the configuration item in global variable, obtain corresponding value through key value in configuration item, and split value to obtain corresponding flow number or serial number through pre-packaged splitting method, then assign flow number or serial number to corresponding variable, and carry out voice broadcast or send short message to user according to obtained serial number to inform user of relevant information of credit card line so as to complete self-service flow.
The navigation IVR configuration method is applied to an electronic device, and the electronic device can be a terminal device such as a television, a smart phone, a tablet personal computer, a computer and the like.
The electronic device includes: the processor, the memory, is used for storing and navigating IVR configuration program, the processor carries out the stated navigation IVR configuration program, realize the step of the following navigation IVR configuration method:
adding configuration items in the configuration file; splitting configuration information in the configuration items into key-value forms for storage; when a service request corresponding to the configuration item is received, loading the corresponding configuration item in the configuration file according to the received service request; acquiring a dynamic value through a key value in the loaded configuration item; obtaining a corresponding flow number according to the obtained value; and calling a corresponding self-service flow according to the obtained flow number, thereby completing the navigation IVR self-service flow.
The electronic device also includes a network interface, a communication bus, and the like. The network interface may include, among other things, a standard wired interface, a wireless interface, and a communication bus for enabling connection communications between the various components.
The memory includes at least one type of readable storage medium, which may be a non-volatile storage medium such as a flash memory, a hard disk, an optical disk, or the like, or a plug-in hard disk, or the like, and may be any device that stores instructions or software and any associated data files in a non-transitory manner and provides instructions or software programs to a processor to enable the processor to execute the instructions or software programs. In the invention, the software program stored in the memory comprises a navigation IVR configuration program, and the navigation IVR configuration program can be provided for the processor, so that the processor can execute the navigation IVR configuration program to realize the steps of the navigation IVR configuration method.
The processor may be a central processing unit, microprocessor or other data processing chip, etc., and may execute stored programs in memory, such as the navigation IVR configuration program of the present invention.
The electronic device may also comprise a display, which may also be referred to as a display screen or display unit. In some embodiments, the display may be an LED display, a liquid crystal display, a touch-sensitive liquid crystal display, an Organic Light-Emitting Diode (OLED) touch, or the like. The display is used for displaying information processed in the electronic device and for displaying a visual work interface.
The electronic device may also comprise a user interface, which may comprise an input unit (such as a keyboard), a speech output device (such as a sound box, a headset) etc.
The electronic device includes: the device comprises a configuration module, a split storage module, a loading module, a value acquisition module, a flow number acquisition module and a flow calling module, wherein configuration items are added in a configuration file through the configuration module; splitting the configuration information in the configuration items into key-value forms through the splitting storage module for storage; receiving a service request corresponding to the configuration item through the loading module, and loading the corresponding configuration item in the configuration file according to the received service request when the service request corresponding to the configuration item is received; acquiring a dynamic value according to the key value in the loaded configuration item through the value acquisition module; obtaining a corresponding flow number according to the obtained value through the flow number obtaining module; and calling a corresponding self-service flow by the flow calling module according to the obtained flow number, thereby completing the self-service flow of the navigation IVR.
The electronic device can rapidly complete self-service flow configuration when a self-service flow is newly added, a self-service flow file is not required to be newly added, and configuration items stored in a key-value form are only required to be added into the configuration file through the configuration module, so that the electronic device is convenient and rapid, is beneficial to rapidly completing transactions, and greatly supports flexibility of service expansion.
In one embodiment of the present invention, the configuration information in the configuration item added in the configuration module includes: the configuration information includes one or more of node number, zone switch, order of invoking public flow, management and control number, short message template number, payment department number, and voice number. The specific configuration information is determined according to the type of the self-service node, or the type of the configuration information may be determined in advance according to the type of the self-service node before the configuration item is added to the configuration file, for example, it is determined whether the specific node number, the area switch, the specific order of invoking the public flow, etc. in the configuration information are included, so that the configuration information of the configuration item corresponds to the newly added self-service node, and the quick implementation of the self-service flow is facilitated.
It should be noted that, the specific content of the configuration information is similar to the configuration information in the above-mentioned navigation IVR configuration method, and will not be described herein.
In one embodiment of the present invention, the configuration information in the configuration item further includes a service exit number, when the configuration item is added in the configuration file, the service exit number is used as a key value of the configuration item, and other configuration information in the configuration item except for the service exit number is spliced to form a value.
In one embodiment of the present invention, the split storage module includes: the device comprises a key value determining unit, a sequence number setting unit and a value splicing unit, wherein the key value is determined according to the service outlet number through the key value determining unit, the sequence number of each piece of configuration information in the configuration item is set through the sequence number setting unit, the sequence numbers corresponding to the configuration information are spliced to form the value through the value splicing unit, and the configuration information is determined according to the service request corresponding to the configuration item. By splitting the configuration information into key-value forms, the corresponding value is conveniently obtained through the unique key value corresponding to the service type, so that the corresponding self-service flow is obtained, only the configuration item is needed to be newly added in the configuration file, the self-service flow file is not needed to be newly added or modified, and the method is convenient, quick, time-saving and labor-saving.
In one embodiment of the present invention, the flow number obtaining module includes: the device comprises a splitting unit, a value acquisition unit and a number acquisition unit, wherein the splitting unit takes vertical interval lines between each value in value values as dividing lines, splits the value values into a plurality of character strings, and acquires the value corresponding to each character string through the value acquisition unit; and obtaining a flow number corresponding to the value according to the obtained value corresponding to the character string by the number obtaining unit.
It should be noted that, the specific embodiment of the electronic device of the present invention is substantially the same as the specific embodiment of the navigation IVR configuration method described above, and will not be described herein.
In other embodiments, the navigation IVR configuration program may be partitioned into one or more modules, one or more modules being stored in memory and executed by a processor to complete the present invention. The invention may refer to a series of computer program instruction segments capable of performing a specified function. FIG. 2 is a schematic block diagram of a navigation IVR configuration program according to the present invention, and as shown in FIG. 2, the navigation IVR configuration program may be divided into: the device comprises a configuration module 1, a split storage module 2, a loading module 3, a value acquisition module 4, a flow number acquisition module 5 and a flow calling module 6. The functions or operational steps performed by the above modules are similar to those described above and will not be described in detail herein, for example, wherein:
the configuration module 1 adds configuration items in the configuration file;
the splitting storage module 2 splits the configuration information in the configuration items into key-value forms for storage;
the loading module 3 is used for loading the corresponding configuration items in the configuration file according to the received service request when receiving the service request corresponding to the configuration items;
the value acquisition module 4 acquires a dynamic value through a key value in the loaded configuration item;
the flow number acquisition module 5 acquires a corresponding flow number according to the acquired value;
and the flow calling module 6 calls the corresponding self-service flow according to the obtained flow number, thereby completing the navigation IVR self-service flow.
In one embodiment of the invention, the computer readable storage medium may be any tangible medium that can contain, or store a program or instructions that can be executed to implement the corresponding functions in the hardware associated with the stored program instructions. For example, the computer readable storage medium may be a computer diskette, hard disk, random access memory, read-only memory, etc. The invention is not limited in this regard and may be any means for storing instructions or software and any associated data files or data structures in a non-transitory manner and which may be provided to a processor to cause the processor to execute programs or instructions therein. The computer readable storage medium includes a navigation IVR configuration program, which when executed by a processor, implements a navigation IVR configuration method as follows:
adding configuration items in the configuration file;
splitting configuration information in the configuration items into key-value forms for storage;
when a service request corresponding to the configuration item is received, loading the corresponding configuration item in the configuration file according to the received service request;
acquiring a dynamic value through a key value in the loaded configuration item;
obtaining a corresponding flow number according to the obtained value;
and calling a corresponding self-service flow according to the obtained flow number, thereby completing the navigation IVR self-service flow.
The embodiment of the computer readable storage medium of the present invention is substantially the same as the embodiment of the navigation IVR configuration method and the electronic device described above, and will not be described here again.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, apparatus, article, or method that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, apparatus, article, or method. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, apparatus, article or method that comprises the element.
The foregoing embodiment numbers of the present invention are merely for the purpose of description, and do not represent the advantages or disadvantages of the embodiments. From the above description of the embodiments, it will be clear to those skilled in the art that the above-described embodiment method may be implemented by means of software plus a necessary general hardware platform, but of course may also be implemented by means of hardware, but in many cases the former is a preferred embodiment. Based on such understanding, the technical solution of the present invention may be embodied essentially or in a part contributing to the prior art in the form of a software product stored in a storage medium (e.g. ROM/RAM, magnetic disk, optical disk) as described above, comprising instructions for causing a terminal device (which may be a mobile phone, a computer, a server, or a network device, etc.) to perform the method according to the embodiments of the present invention.
The foregoing description is only of the preferred embodiments of the present invention, and is not intended to limit the scope of the invention, but rather is intended to cover any equivalents of the structures or equivalent processes disclosed herein or in the alternative, which may be employed directly or indirectly in other related arts.
Claims (10)
1. A navigation IVR configuration method applied to an electronic device, comprising:
adding configuration items in the configuration file;
the method comprises the steps of splitting configuration information in the configuration item into a key-value form for storage, wherein the step of splitting the configuration information in the configuration item into the key-value form comprises the following steps: determining a key value according to the service outlet number in the configuration information, and splicing other configuration information except the service outlet number in the configuration item to form a value;
when a service request corresponding to the configuration item is received, loading the corresponding configuration item in the configuration file according to the received service request;
acquiring a dynamic value through a key value in the loaded configuration item;
obtaining a corresponding flow number according to the obtained value;
and calling a corresponding self-service process according to the obtained process number, thereby completing the navigation IVR self-service process corresponding to the service request.
2. The navigation IVR configuration method of claim 1 wherein the configuration information in the configuration items includes one or more of node number, zone switch, order of invoking public flow, management number, text message template number, payment department number, and voice number.
3. The method of navigating IVR configuration according to claim 1, wherein prior to the step of adding configuration items in the configuration file, the method further comprises: corresponding configuration information is set according to the newly added self-service node type.
4. The navigation IVR configuration method of claim 2 wherein the service exit number is taken as a key value for the configuration item.
5. The navigation IVR configuration method of claim 4, further comprising, after determining a key value from a service exit number in the configuration information:
setting a serial number of each configuration information in the configuration item;
determining configuration information according to the service request corresponding to the configuration item;
and splicing the serial numbers corresponding to the determined configuration information to form a value.
6. The navigation IVR configuration method of claim 1 wherein loading configuration items in a configuration file according to a received service request includes:
reading a corresponding configuration file according to the received service request;
placing configuration items in the configuration file in a global variable;
and calling a global variable, splitting the value in the configuration information of the configuration item into corresponding flow numbers, and endowing the flow numbers with the corresponding variables.
7. The navigation IVR configuration method of claim 1 wherein the step of obtaining a corresponding flow number from the obtained value comprises:
dividing the value into a plurality of character strings by taking vertical interval lines between the value values as dividing lines;
acquiring a value corresponding to each character string;
and obtaining a flow number corresponding to the value according to the obtained value corresponding to the character string.
8. The method according to any one of claims 1-7, wherein the self-service flow of the navigation IVR is a self-service transaction flow of a credit card navigation IVR.
9. An electronic device, comprising:
a processor and a memory, the memory including a navigation IVR configuration program therein, which when executed by the processor implements a navigation IVR configuration method as claimed in any one of claims 1 to 8.
10. A computer readable storage medium, wherein a navigation IVR configuration program is included in the computer readable storage medium, which when executed by a processor, implements a navigation IVR configuration method as claimed in any one of claims 1 to 8.
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