CN110719600A

CN110719600A - Intelligent call processing method, device, equipment and medium

Info

Publication number: CN110719600A
Application number: CN201810764265.7A
Authority: CN
Inventors: 喻凌青; 崔立军; 程永丰; 许明; 周佳; 杨溢; 江莎; 徐游
Original assignee: China Mobile Communications Group Co Ltd; China Mobile Group Chongqing Co Ltd
Current assignee: China Mobile Communications Group Co Ltd; China Mobile Group Chongqing Co Ltd
Priority date: 2018-07-12
Filing date: 2018-07-12
Publication date: 2020-01-21

Abstract

The invention discloses a method, a device, equipment and a medium for processing an intelligent call. The method comprises the following steps: determining that an intelligent call service triggered by a user using the intelligent call service is abnormal; and determining a processing result of the intelligent call based on a pre-stored call policy, wherein the call policy is set according to the received setting instruction, and the setting instruction comprises call policy granularity. According to the intelligent call processing method, the intelligent call processing device, the intelligent call processing equipment and the intelligent call processing medium, diversity of intelligent call processing services is improved.

Description

Intelligent call processing method, device, equipment and medium

Technical Field

The present invention relates to the field of communications, and in particular, to a method, an apparatus, a device, and a medium for processing an intelligent call.

Background

With the gradual maturity of intelligent network technology, the types of intelligent call services are increasingly abundant, and the application of the intelligent call services is increasingly wide. Currently, typical intelligent call services include: called centralized payment services, e.g., 400 services and 800 services; billing card call services, e.g., 200 private telephone service, etc.; universal number services, e.g., caller pay; personal number services, for example, calls to that number can always be placed to the phone where the user is currently located; telephone voting services and virtual private network services, for example, using the resources of a public network to form a private network, numbering by customers within the private network, and the like.

In a normal intelligent call Service flow, a Mobile Switching Center (MSC) visited by a user of an intelligent call Service sends an Initial Detection Point (IDP) signaling to a Service Control Point (SCP), and if the IDP signaling can be successfully sent to the SCP, the intelligent call Service flow is successfully triggered. After the intelligent service process is successfully triggered, the SCP judges whether the intelligent call meets the condition of the intelligent call or not according to the IDP signaling, and if so, the SCP returns a Continue message to the MSC.

If a signaling link between the MSC and the SCP is interrupted or fails, and the SCP fails or is busy, the SCP does not respond within a period of time after the MSC sends the IDP signaling to the SCP; or, in the interaction process of the MSC and the SCP, the primitive sent by the SCP is wrong or the primitive sent by the SCP is used for prompting the termination of the intelligent call. At this time, it is determined that the intelligent call service is abnormal.

At present, when the intelligent call service is abnormal, the intelligent call is removed from all the abnormal intelligent call services, or the intelligent call is continued to be a common call for all the abnormal intelligent call services. The processing method is single.

Disclosure of Invention

The embodiment of the invention provides a method, a device, equipment and a medium for processing an intelligent call, which improve the diversity of intelligent call processing services.

An embodiment of the present invention provides a method for processing an intelligent call, including:

determining that an intelligent call service triggered by a user using the intelligent call service is abnormal;

and determining a processing result of the intelligent call based on a pre-stored call policy, wherein the call policy is set according to the received setting instruction, and the setting instruction comprises call policy granularity.

In a possible implementation manner, the processing result of the current intelligent call includes tearing down the current intelligent call or connecting the current intelligent call to a normal call.

In one possible embodiment, after determining that the intelligent call service abnormality triggered by the user using the intelligent call service, the method further comprises:

inquiring the pre-stored calling strategy fails, and judging whether the user using the intelligent calling service is a first type user or a second type user based on the identification information of the user using the intelligent calling service;

if the user of the intelligent calling service is the first type user, the intelligent calling is continued to be a common calling;

and if the user using the intelligent call service is the second type user, removing the intelligent call.

In one possible implementation, the pre-stored call policies include a pre-stored first call policy and a pre-stored second call policy,

determining a result of processing the intelligent call based on a pre-stored call policy, comprising:

inquiring an intelligent call processing result configured by a user using the intelligent call service in the first call strategy;

if the first call strategy is successfully inquired, determining a processing result of the intelligent call according to the processing result of the intelligent call configured by the user of the intelligent call service recorded in the first call strategy;

and if the query of the first call strategy fails and the query of the second call strategy succeeds, determining a processing result of the intelligent call according to the processing result of the intelligent call configured by the user of the intelligent call service recorded in the second call strategy.

In one possible implementation, the call policy granularity includes at least one of: a call policy granularity in granularity units of the number of intelligent call services and a call policy granularity in granularity units of the number of intelligent call services.

In one possible implementation, the call policy granularity with the usage subscriber of the intelligent call service as the call policy granularity unit includes at least one of:

the call policy granularity is in granularity units of the users using the single intelligent call service, the call policy granularity is in granularity units of the user group using the intelligent call service, and the call policy granularity is in granularity units of the users using all the intelligent call service.

In one possible embodiment, the user group of the intelligent calling service comprises a plurality of users of the intelligent calling service with the same number segment.

In one possible embodiment, the user of the intelligent call service is the calling party of the intelligent call or the called party of the intelligent call.

Another embodiment of the present invention provides an apparatus for processing an intelligent call, including:

a first determining module, configured to determine that an intelligent call service triggered by a user using the intelligent call service is abnormal;

and the second determining module is used for determining the processing result of the intelligent call based on a prestored call strategy, wherein the call strategy is set according to the received setting instruction, and the setting instruction comprises the call strategy granularity.

In one possible embodiment, the method further comprises:

the query module is used for querying the failure of the pre-stored call strategy and judging whether the user using the intelligent call service is a first type user or a second type user based on the identification information of the user using the intelligent call service;

the switching module is used for switching the intelligent call to a common call if the user using the intelligent call service is a first type user;

and the removal module is used for removing the intelligent call if the user using the intelligent call service is the second type user.

a second determining module, specifically configured to:

Another embodiment of the present invention provides an intelligent call processing device, including:

a memory for storing a program;

and the processor is used for operating the program stored in the memory so as to execute the intelligent call processing method provided by the embodiment of the invention.

Yet another embodiment of the present invention provides a computer storage medium having computer program instructions stored thereon, where the computer program instructions are executed by a processor to implement the method for processing an intelligent call provided by an embodiment of the present invention.

According to the intelligent call processing method, the intelligent call processing device, the intelligent call processing equipment and the intelligent call processing medium, the call policy is obtained according to the setting instruction, and the setting instruction comprises the call policy granularity. Wherein the call policy granularity characterizes how fine the call policy is. Therefore, the fineness of the call strategy can be set through the setting instruction, so that the corresponding processing result in the call strategy is more diversified. In the scene of the abnormal intelligent call service, compared with the prior art, the embodiment of the invention can determine different processing results. Thereby improving the diversity of processing intelligent call services.

Drawings

In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings required to be used in the embodiments of the present invention will be briefly described below, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.

FIG. 1 is a schematic flow chart diagram illustrating a method of processing an intelligent call in accordance with one embodiment of the present invention;

fig. 2 is a schematic structural diagram of an intelligent call processing device according to an embodiment of the present invention;

fig. 3 is a block diagram illustrating an exemplary hardware architecture of a processing device of an intelligent call that can implement the processing method and apparatus of an intelligent call according to an embodiment of the present invention.

Detailed Description

Features and exemplary embodiments of various aspects of the present invention will be described in detail below, and in order to make objects, technical solutions and advantages of the present invention more apparent, the present invention will be further described in detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not to be construed as limiting the invention. It will be apparent to one skilled in the art that the present invention may be practiced without some of these specific details. The following description of the embodiments is merely intended to provide a better understanding of the present invention by illustrating examples of the present invention.

It is noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.

In the communication field, intelligent calling based on an intelligent calling service can be carried out between users. In one call, if the calling party of the call and/or the called party of the call are users of the intelligent call service, the call is an intelligent call. In some cases, the intelligent call service is triggered by the user using the intelligent call service as the calling party; in other cases, the intelligent call service is triggered by the user using the intelligent call service as the called party.

In the normal flow of triggering the intelligent call service, the MSC visited by the user using the intelligent call service sends an IDP message to the SCP visited by the user using the intelligent call service, and triggers the intelligent call service.

And then, the SCP authenticates the user using the intelligent call service according to the received IDP message. After successful authentication, the SCP returns a Continue (Continue) message to the MSC.

After receiving the Continue message, the MSC continues the intelligent call for the user using the intelligent call service.

In the actual intelligent call processing process, if the intelligent call service is judged to be abnormal, the processing result of all the abnormal intelligent call services is to uniformly remove the intelligent call or uniformly continue the intelligent call to be a common call.

However, if the intelligent call is removed for all abnormal intelligent call services, some users may be affected or the user experience may be reduced. For example, it may cause a call interruption of an important user or cause a false interception due to the interception of a normal number.

If all abnormal intelligent calling services are connected into common calls, abnormal numbers or harassing numbers can be intercepted and failed, and the use experience of users is reduced or unnecessary economic loss is caused to customers.

Accordingly, there is a need for a method, apparatus, device, and medium for processing an intelligent call that can improve the diversity of processing intelligent call services.

For a better understanding of the present invention, the following detailed description of the method, apparatus, device and medium for processing an intelligent call according to the embodiments of the present invention is provided with reference to the accompanying drawings, and it should be noted that these embodiments are not intended to limit the scope of the present disclosure.

Fig. 1 is a schematic flow chart diagram illustrating a processing method of an intelligent call according to an embodiment of the present invention. The execution subject of each step in the processing method of the intelligent call in the embodiment of the present invention may be MSC/service switching Center (SSP)/Visitor Location Register (VLR). For convenience of explanation, the following sections of the embodiments of the present invention are specifically explained by taking the MSC as an example.

As shown in fig. 1, the method 100 for processing an intelligent call in this embodiment may include the following steps:

s110, the intelligent calling service abnormity triggered by the user using the intelligent calling service is determined.

In some embodiments of the invention, the intelligent call service exception may include at least one of: signaling anomalies, network element anomalies, and link anomalies between network elements.

The following is divided into three embodiments of the present invention, and the implementation manner of S110 when a signaling exception, a network element exception, and a link between network elements is an exception is specifically described.

In the first embodiment of the present invention, when the signaling is abnormal, the implementation manner of S110 may be: in the process of triggering the intelligent call service, after the MSC determines that the signaling received by the MSC is abnormal, the MSC determines that the intelligent call service triggered by the user using the intelligent call service is abnormal.

Wherein, the signaling exception may include: the MSC receives an error in the instruction and/or the MSC receives an instruction to prompt the intelligent call to end.

In some examples, in a case where the error instruction received by the MSC is issued by the SCP, after the MSC receives the error instruction issued by the SCP, the MSC confirms that the intelligent call service triggered by the user using the intelligent call service is abnormal. For example, the MSC may receive the command issued by the SCP as the TC primitive.

For example, when the SCP issues an Application Charging (AC) command with the TC-continuity primitive, the MSC finds that the AC command issued by the SCP is incorrect, and the MSC confirms that the intelligent call service triggered by the user using the intelligent call service is abnormal, and reports the TC-U-Abort primitive to the SCP.

For another example, after the MSC reports the IDP message to trigger the intelligent call service, the SCP issues a Connect operation instruction using the TC-End primitive, and the MSC finds that the instruction issued by the SCP is wrong. The MSC confirms the abnormality of the intelligent call service triggered by the user using the intelligent call service. However, because the SCP issues the TC-End primitive, it indicates that the intelligent call flow is ended, and the MSC does not report the primitive any more.

In other examples, the MSC receives an instruction sent by the SCP to prompt the termination of the intelligent call. After receiving the instruction sent by the SCP to prompt the end of the intelligent call, the MSC determines that the intelligent call service triggered by the user of the intelligent call service is abnormal.

For example, after receiving the TC-P-Abort primitive issued by the SCP in an abnormal situation, the MSC confirms that the intelligent call service triggered by the user using the intelligent call service is abnormal. The abnormal condition comprises that SCP link is abnormal or that SCP does not issue normal operation to MSC.

In the second embodiment of the present invention, when the network unit is abnormal, the implementation manner of S110 may also be: in the process of triggering the intelligent call service, after the MSC determines that the network unit is abnormal, the MSC determines that the intelligent call service triggered by the user using the intelligent call service is abnormal.

The network elements may include, among other things, network elements that need to be involved in triggering the intelligent call service. For example, the network element may include an MSC and/or an SCP.

In some examples, when the network element includes an MSC and an SCP, specific implementations of S110 may include: in the process that the MSC and the SCP interact to trigger the intelligent call service, after the MSC abnormity and/or the SCP abnormity are determined, the MSC determines the intelligent call service abnormity triggered by the user using the intelligent call service.

The SCP anomaly may include: SCP failure or SCP busy, resulting in SCP no response for a period of time after the MSC sends IDP signaling to the SCP. MSC exceptions may include: MSC failure or MSC timeout.

For example, after the MSC reports the IDP message to the SCP, the MSC does not receive the response from the SCP within a certain period of time, and the MSC determines that the SCP response is overtime. The MSC confirms the abnormity of the intelligent calling service triggered by the user using the intelligent calling service, and sends a TC-L-Cancel message to an MSC internal module.

For another example, in the interaction process between the MSC and the SCP, the WFI timer started by the MSC expires, and the MSC confirms that the intelligent call service triggered by the user using the intelligent call service is abnormal, and reports the TC-U-Abort primitive to the SCP to end the intelligent call flow.

In the third embodiment of the present invention, when the link between the network elements is abnormal, the implementation manner of S110 may also be: in the process of triggering the intelligent call service, after the MSC determines that the link between the network elements is abnormal, the MSC determines that the intelligent call service triggered by the user using the intelligent call service is abnormal.

Wherein, the link abnormity between the network units comprises: a communication link between network elements is broken or a communication link between network elements is failed.

It should be noted that the links between the network elements in the embodiment of the present invention may include links between network elements that need to be involved in triggering the intelligent call service. For example, the links between network elements in embodiments of the present invention may include communication links between an MSC and an SCP.

In some examples, during the interaction between the MSC and the SCP to trigger the intelligent call service, after the SCP fails to respond for a period of time after the MSC sends IDP signaling to the SCP, or the SCP issues a primitive to prompt the end of the intelligent call, the MSC determines that a communication link between the MSC and the SCP is abnormal, and determines that the intelligent call service triggered by the user using the intelligent call service is abnormal.

For example, when the communication link between the SCP and the MSC is abnormal, the SCP sends a TC-P-Abort primitive to the MSC. After receiving TC-P-Abort primitive sent by SCP, MSC determines that the intelligent calling service triggered by the user of the intelligent calling service is abnormal.

The user of the intelligent calling service is a calling party of the intelligent calling or a called party of the intelligent calling.

In some embodiments, when the calling party of the intelligent call is the user of the intelligent call service, the intelligent call service triggered in the intelligent call can be triggered by the calling party of the intelligent call.

As an example, when the calling party of the intelligent call is the user using the universal number service, the personal number service triggered in the current intelligent call is triggered by the called party of the current intelligent call.

In other embodiments, when the called party of the intelligent call is the user of the intelligent call service, the intelligent call service triggered in the intelligent call can be triggered by the called party of the intelligent call.

As an example, when the called party of the intelligent call is the user using the personal number service, the personal number service triggered in the current intelligent call is triggered by the called party of the current intelligent call.

It should be noted that, when the calling party of the intelligent call and the called party of the intelligent call are both users of the intelligent call service, the intelligent call service triggered in the current intelligent call may be triggered by the calling party of the intelligent call and/or the called party of the intelligent call, which is specifically determined according to the type of the intelligent call service. For example, the intelligent call service triggered in the current intelligent call is a virtual private network service.

After determining that the service of the intelligent call triggered in the current intelligent call is abnormal in S110, the current intelligent call needs to be processed. Therefore, after S110, the method further includes:

and S120, determining a processing result of the intelligent call based on a pre-stored call strategy.

Wherein the call policy is set according to the received setting instruction, and the setting instruction comprises the granularity of the call policy.

In some embodiments of the present invention, the pre-stored call policy records the results of processing the abnormal intelligent call traffic.

In one embodiment of the invention, the call policy is pre-stored in the MSC. For example, the Call policy may be a Default Call Handling Configuration (DCHCFG) control table in the MSC.

In some embodiments, the call policy may be set according to a setting instruction transmitted by a user and/or a communication carrier using the intelligent call service.

Wherein the setting instruction comprises a call policy granularity. Wherein the call policy granularity characterizes how fine the call policy is.

It should be noted that, since the call policy is set according to the setting instruction, the setting instruction includes the granularity of the call policy. Different call policy granularities correspond to different call policies.

In some embodiments of the present invention, the processing result of the current intelligent call includes tearing down the current intelligent call or switching the current intelligent call to a normal call.

Wherein, demolishing the intelligent call means: and when the triggered intelligent calling service in the intelligent calling is determined to be abnormal, ending the intelligent calling.

The step of continuing the intelligent call to be a common call means that: when the intelligent calling service triggered in the current intelligent calling is determined to be abnormal, the user of the current calling can continue to make the current calling, but the current calling is changed from the intelligent calling to the common calling.

In some embodiments and/or examples of the invention described below, call policies are specifically explained in conjunction with call policy granularity.

In some embodiments of the invention, the call policy granularity comprises at least one of: a call policy granularity in granularity units of the number of intelligent call services and a call policy granularity in granularity units of the number of intelligent call services.

Accordingly, in one embodiment of the present invention, in the case that the call policy is in a unit of granularity of the usage subscribers of the intelligent call service, the call policy records the processing results of the intelligent calls respectively configured for the usage subscribers of the plurality of intelligent call services.

In some embodiments, the call policy records the processing results of intelligent calls uniformly configured for all intelligent call services of the communications carrier using the user.

Accordingly, in another embodiment of the present invention, in the case where the call policy is a call policy granularity in which the number of intelligent call services is a unit of granularity, the call policy records a result of processing of an intelligent call configured for a plurality of intelligent call services.

In some embodiments, the call policy records the results of processing of the intelligent call configured for all intelligent call services provided by the communications carrier.

The following section will specifically explain the call policy granularity in units of granularity of the user using the intelligent call service and the call policy corresponding to the granularity.

In some embodiments, the call policy granularity in call policy granularity units of the used users of the intelligent call service includes at least one of:

the call policy system includes a first call policy granularity in granularity units of all users using intelligent call traffic, a second call policy granularity in granularity units of a group of users using intelligent call traffic, and a third call policy granularity in granularity units of a single user using intelligent call traffic.

The call strategy granularity using all the users of the intelligent call service as the granularity unit is sorted from coarse to fine, and the sorting result is as follows:

a first call policy granularity, a second call policy granularity, and a third call policy granularity.

Accordingly, the first, second, and third call policy granularities correspond to three different call policies, respectively.

In one embodiment, the user group using the intelligent calling service comprises a plurality of users using the intelligent calling service with the same number segment. The same number segment can be the telephone numbers from the ith to the jth in the fixed telephone number or the mobile telephone number which are completely the same or belong to the same number range, and i is more than or equal to 1 and less than or equal to j. For example, all mobile phone numbers with digits 6 less than 5 belong to the same number segment.

It should be noted that the telephone numbers in the embodiment of the present invention include a fixed telephone number and a mobile telephone number.

In one example, the number segment may include a network identification number in the mobile phone. For example, all mobile phone numbers with the same first three digits of the mobile phone number belong to the same number segment.

The following is divided into three embodiments, and the call policies corresponding to the first call policy granularity, the second call policy granularity, and the third call policy granularity are specifically described.

In a first embodiment, a first sub-call policy record corresponding to a first call policy granularity is a result of processing of an intelligent call uniformly configured for all users using intelligent call services contained therein.

It should be noted that, if a new user (e.g., F) using the intelligent call service is added to the first sub-call policy, the processing result of the intelligent call corresponding to the new user using the intelligent call service added by default is the same as the processing result of the intelligent call configured by the other user using the intelligent call service in the first sub-call policy.

As an example, in the first sub-call policy, the processing results of the intelligent calls configured by the users (A, B, C, D and E) using the 5 intelligent call services are recorded. The processing results of the intelligent calls configured by the users (A, B, C, D and E) using the intelligent call service are unified into dismantling the intelligent call or connecting the intelligent call into a common call.

For example, the configured first sub-call policy may be as shown in table 1. Correspondingly, when the intelligent call service triggered by any one of the users (A, B, C, D or E) of the intelligent call service in all the users of the intelligent call service included in the first sub-call strategy is abnormal, the processing result of the current intelligent call is to continue the current intelligent call to be a common call.

TABLE 1

For convenience of explanation, the following embodiments or examples of the present invention will take 5 users (A, B, C, D and E) of intelligent call services as an example, and represent all users of intelligent call services recorded in the call policy.

In a second embodiment, the second sub-call policy corresponding to the second call policy granularity records the processing result of the intelligent call configured for the user group. Wherein, the user group is composed of the users using part of the intelligent call service in the second sub-call strategy.

It should be noted that, if a new user (e.g., F) using the intelligent call service is added to the second sub-call policy, the user group to which the added user using the new intelligent call service belongs needs to be determined. Then defaults that the processing result of the corresponding intelligent call is the same as the processing result of the intelligent call configured by the user group to which the intelligent call belongs.

As an example, in the second sub-call policy, the users (A, D and E) using part of the intelligent call service may be used as the first user group. The processing result of the intelligent call configured for the first user group is to remove the intelligent call.

For example, the configured second sub-call policy may be as shown in table 2. Correspondingly, the processing result of the intelligent call configured for the first user group is to remove the intelligent call, namely the processing results of the intelligent calls configured by the users (A, D and E) using the intelligent call service are unified to remove the intelligent call. The processing result of the intelligent call configured for the second user group is to continue the intelligent call to be a normal call, that is, the processing results of the intelligent calls configured by the users (B and C) using the intelligent call service are unified to continue the intelligent call to be a normal call.

TABLE 2

In a third embodiment, the third sub-call policy record corresponding to the third call policy granularity is a processing result of the intelligent call service configured separately for the user of the intelligent call service in the third sub-call policy.

It should be noted that, if a new user (e.g., F) using the intelligent call service is added to the third sub-call policy, the processing result of the intelligent call needs to be configured separately for the user using the newly added intelligent call service.

As an example, in the third sub-call policy, the processing results of the intelligent call of the subscribers (A, B, C, D and E) using the intelligent call service are individually configured.

For example, the configured third sub-call policy may be as shown in table 3.

TABLE 3

User of intelligent calling service	Processing results of intelligent calls
		A	Demolishing the intelligent call
B	The intelligent call is connected to be a common call
		C	Demolishing the intelligent call
D	The intelligent call is connected to be a common call
		E	Demolishing the intelligent call

It should be noted that the call policy in the embodiment of the present invention is not limited to the first sub-call policy, the second sub-call policy, and the third sub-call policy that are described in the above three embodiments, and may also be a combination of the sub-call policies described in any two or three embodiments. For example, the pre-stored call policy includes both the first sub-call policy and the third sub-call policy.

In other embodiments, the call policy granularity of the call policy granularity in granularity units of the number of intelligent call services includes at least one of:

a fourth call policy granularity in granularity units of all intelligent call traffic, a fifth call policy granularity in granularity units of part of the intelligent call traffic, and a sixth call policy granularity in granularity units of a single intelligent call traffic.

The call strategy granularity using the number of the intelligent call services as a granularity unit is sorted from coarse to fine, and the sorting result is as follows:

a fourth call policy granularity, a fifth call policy granularity, and a sixth call policy granularity.

Accordingly, the fourth, fifth and sixth call policy granularities correspond to three different call policies, respectively.

The following is divided into three embodiments, and the call policies corresponding to the fourth call policy granularity, the fifth call policy granularity, and the sixth call policy granularity are specifically described.

In the first embodiment, the fourth sub-call policy record corresponding to the fourth call policy granularity is the processing result of the intelligent call uniformly configured for all the intelligent call services contained therein.

It should be noted that, if a new intelligent call service (e.g., e) is added to the fourth sub-call policy, the processing result of the intelligent call corresponding to the default added new intelligent call service is the same as the processing result of the intelligent call uniformly configured by other intelligent call services in the fourth sub-call policy.

As an example, in the fourth sub-call policy, the processing results of the intelligent calls configured by four intelligent call services (a, b, c, and d) are recorded. Specifically, the processing result of the intelligent call configured by the intelligent call service (a, b, c, and d) is to uniformly remove the intelligent call or uniformly connect the intelligent call to a normal call.

For example, the configured fourth sub-call policy may be as shown in table 4. Correspondingly, when the intelligent call service triggered by any one intelligent call service (a, b, c or d) in all the intelligent call services included in the fourth sub-call policy is abnormal, the processing result of the current intelligent call is to continue the current intelligent call to be a normal call.

TABLE 4

For convenience of explanation, in some embodiments or some examples described below, four intelligent call services a, b, c, and d) are taken as examples to represent all the intelligent call services recorded in the call policy.

In the second embodiment, the fifth sub-call policy corresponding to the fifth call policy granularity records the processing result of the intelligent call configured for a class of intelligent call services. One type of intelligent call service may include a plurality of intelligent call services.

It should be noted that, if a new intelligent call service (e.g., e) is added to the fifth sub-call policy, it needs to be determined that the added new intelligent call service belongs to a certain class of intelligent call services. Then defaults that the processing result of the corresponding intelligent call is the same as the processing result of the intelligent call configured by the intelligent call service of the certain type.

As an example, in the fifth sub-call policy, part of the intelligent call services (a and b) may be taken as the first type of intelligent call service. The processing result of the intelligent call configured for the first type of intelligent call service is to remove the intelligent call.

For example, the configured fifth sub-call policy may be as shown in table 5. Correspondingly, the processing result of the intelligent call configured for the first type of intelligent call service is to remove the intelligent call, that is, the processing results of the intelligent calls configured for the intelligent call services (a and b) are unified to remove the intelligent call. The processing result of the intelligent call configured for the second type of intelligent call service is to continue the intelligent call to be a normal call, that is, the processing results of the intelligent calls configured for the intelligent call services (c and d) are unified to continue the intelligent call to be a normal call.

TABLE 5

In a third embodiment, the sixth sub-call policy record corresponding to the sixth call policy granularity is a processing result of the intelligent call service configured separately for the intelligent call service in the call policy.

It should be noted that, if a new intelligent call service (e.g., e) is added to the sixth sub-call policy, the processing result of the intelligent call needs to be configured separately for the newly added intelligent call service.

As an example, in the sixth sub-call policy, the processing results of the intelligent calls of the intelligent call services (a, b, c, and d) are individually configured.

For example, the configured sixth sub-call policy may be as shown in table 6.

TABLE 6

Intelligent call service	Processing results of intelligent calls
		a	Demolishing the intelligent call
b	The intelligent call is connected to be a common call
		c	Demolishing the intelligent call
d	The intelligent call is connected to be a common call

It should be noted that the call policies in the fourth sub-call policy, the fifth sub-call policy, and the sixth sub-call policy are all in the granularity unit of the number of intelligent call services.

However, the embodiments of the present invention do not exclude a combination of the usage traffic of the intelligent call traffic as a granularity unit and the number of the intelligent call traffic as a granularity unit. On the basis of using the service of the intelligent call service as a granularity unit and using the number of the intelligent call services as the granularity unit, the embodiment of the invention further comprises the following steps: and the call strategy takes the number of the intelligent call services of the user using the intelligent call services as a granularity unit. I.e., a call policy configured for one or more intelligent call services of a user using one or more intelligent call services of the call policy. For example, the processing result of the intelligent call is configured for a single intelligent call service of the first user group.

It should be noted that the call policy based on the number of intelligent call services as the granularity unit is not limited to the first sub-call policy, the second sub-call policy, the third sub-call policy, the fourth sub-call policy, the fifth sub-call policy, and the sixth sub-call policy independently described in the above embodiments, and may be a combination of any or all of the sub-call policies. For example, the pre-stored call policy includes a first sub-call policy, a third sub-call policy, and a sixth sub-call policy.

In some embodiments of the present invention, in the case that the call policy is in a granularity unit of a user using the intelligent call service, the specific implementation manner of S120 is:

after determining the user of the intelligent call service corresponding to the intelligent call, inquiring a processing result of the intelligent call configured for the user of the intelligent call service in a pre-stored call strategy.

In one embodiment of the invention, the pre-stored call policy comprises a plurality of call sub-policies. The call policy may include any two or all of the first sub-call policy, the second sub-call policy, and the third sub-call policy.

At this time, a plurality of call sub-policies included in the call policy may be classified into different priorities. Then, according to the order of the priority from high to low, the processing result of the intelligent call configured for the user using the intelligent call service is inquired backwards in sequence. When the processing result of the intelligent call configured for the user using the intelligent call service is inquired, the backward inquiry is stopped.

In some embodiments, the priority of the call sub-policy may be determined by the call policy granularity of the call sub-policy. For example, the call sub-policy with fine call policy granularity has a higher priority than the call sub-policy with coarse call policy granularity.

As an example, if the call sub-policies in the pre-stored call policies include a first sub-call policy, a second sub-call policy, and a third sub-call policy. The third sub-call policy has a higher priority than the second sub-call policy, and the second sub-call policy has a higher priority than the first priority. And the first sub-call strategy and the second sub-call strategy contain the processing result of the intelligent call configured by the user using the intelligent call service.

At this time, the implementation manner of querying the processing result of the intelligent call configured by the user of the intelligent call service is as follows:

and inquiring the processing result of the intelligent call configured by the user of the intelligent call service in the third sub-call strategy according to the sequence of the priority from high to low. And after the inquiry is failed, inquiring a processing result of the intelligent call configured by the user of the intelligent call service in the second sub-call strategy. And stopping continuously inquiring the first sub-call strategy, and determining the processing result of the intelligent call configured by the user using the intelligent call service inquired in the second sub-call strategy as the processing result of the intelligent call configured by the user using the intelligent call service.

In other embodiments of the present invention, in the case that the call policy is in a granularity unit of the number of intelligent call services, the specific implementation manner of S120 is:

after the intelligent call service triggered by the intelligent call is determined, the processing result of the intelligent call configured for the intelligent call service is inquired in a pre-stored call strategy.

In one embodiment of the invention, the pre-stored call policy comprises a plurality of call sub-policies. The call policy may include any two or all of a fourth sub-call policy, a fifth sub-call policy, and a sixth sub-call policy.

At this time, a plurality of call sub-policies included in the call policy may be classified into different priorities. Then, according to the order of the priority from high to low, the processing result of the intelligent call configured for the intelligent call service is inquired backwards in sequence. When the processing result of the intelligent call configured for the intelligent call service is inquired, the backward inquiry is stopped.

As an example, if the call sub-policies in the pre-stored call policies include a fourth sub-call policy, a fifth sub-call policy, and a sixth sub-call policy. The sixth sub-call policy has a higher priority than the fifth sub-call policy, and the fifth sub-call policy has a higher priority than the fourth priority. And the fourth sub-call strategy and the fifth sub-call strategy contain the processing result of the intelligent call configured for the intelligent call service.

according to the sequence of the priority from high to low, the processing result of the intelligent call configured by the intelligent call service is inquired in the sixth sub-call strategy. And after the inquiry is failed, inquiring a processing result of the intelligent call configured by the intelligent call service in a fifth sub-call strategy. Stopping continuously querying in the fourth sub-call strategy backward, and determining the processing result of the intelligent call configured by the intelligent call service queried in the fifth sub-call strategy as the processing result of the intelligent call configured by the intelligent call service.

It should be noted that, in some embodiments, the call sub-policies included in the call policy may include a plurality of the first sub-call policy, the second sub-call policy, the third sub-call policy, the fourth sub-call policy, the fifth sub-call policy, and the sixth sub-call policy.

In some embodiments of the invention, the pre-stored call policies include a pre-stored first call policy and a pre-stored second call policy.

At this time, the implementation manner of S120 may specifically include S121 to S123:

s121, inquiring an intelligent call processing result configured by a user using the intelligent call service in the first call strategy.

In some embodiments of the present invention, the query manners of the first call policy and the first call policy are the same as the query manners of the call policy and the call policy in the above embodiments, and are not described herein again.

And S122, if the first call strategy is successfully inquired, determining a processing result of the intelligent call according to the processing result of the intelligent call configured by the user of the intelligent call service recorded in the first call strategy.

In some embodiments of the present invention, the success of the query for the first call policy indicates a result of processing the intelligent call configured by the intelligent call service queried in the first call policy.

It should be noted that, the specific content of the processing result of the current intelligent call determined in S122 is the same as the specific content of the processing result of the intelligent call configured for the user of the intelligent call service, which is queried in the pre-stored call policy in the foregoing embodiment, and is not described herein again.

And S123, if the query of the first call strategy fails and the query of the second call strategy succeeds, determining a processing result of the intelligent call according to the processing result of the intelligent call configured by the user of the intelligent call service recorded in the second call strategy.

In some embodiments of the present invention, the first call policy and the second call policy are pre-stored in the MSC. For example, the first call policy and/or the second call policy may be a DCHCFG control table in the MSC.

It is noted that in some embodiments, the first call policy and the second call policy are stored at different locations on the MSC. The first call policy and/or the second call policy may include one or more of a first call sub-policy through a sixth call sub-policy.

In some embodiments of the present invention, the failure to query the first call policy specifically includes: the first call policy is not inquired and/or the processing result of the intelligent call corresponding to the intelligent call is not found in the first call policy. Specifically, the not-queried first call policy may be expressed as not querying the record first call policy in the MSC. For example, the DCHCFG control table is not queried in the MSC.

It should be noted that, the specific content of the processing result of the current intelligent call determined in S123 is the same as the specific content of the processing result of the intelligent call configured for the user of the intelligent call service, which is queried in the pre-stored call policy in the foregoing embodiment, and is not described herein again.

In some embodiments of the present invention, after determining that the intelligent call service is abnormal, there may also be a case where querying the call policy fails.

Accordingly, after S110, the processing method 100 for the smart call may further include S120 'to S140':

s120', the inquiry of the pre-stored calling strategy fails, and the user using the intelligent calling service is judged to be a first type user or a second type user based on the identification information of the user using the intelligent calling service.

In some embodiments of the present invention, the pre-stored call policy in S120' is the same as the detailed description of the pre-stored call policy in the above embodiments, and is not repeated herein.

In some embodiments of the present invention, the query failure of the pre-stored call policy in S120' is the same as the query failure of the first call policy in S123, and is not described herein again.

It should be noted that, when the pre-call policy is divided into the first call policy and the second call policy, the failure to query the pre-stored call policy in S120' means that the query of the first call policy fails and the query of the second call policy fails.

In some embodiments of the present invention, the identification information of the user using the intelligent call service may include at least one of:

a fixed telephone number of a user using the smart call service, a Mobile telephone number of a user using the smart call service, an Integrated Circuit Card Identity (ICCID) of a Mobile phone used by the user using the smart call service when triggering the smart call, and an International Mobile Equipment Identity (IMEI) of a Mobile phone used by the user using the smart call service when triggering the smart call.

As an example, it may be determined that the user using the smart call service is the first type user or the second type user according to a mobile phone number of the user using the smart call service.

In some embodiments of the invention, the first type of user and the second type of user are divided according to a factor for rating. Wherein the evaluation factor may be data that can be quantified when evaluating the using user of the intelligent call service.

In one embodiment of the invention, the evaluation factor may comprise one or more of the following evaluation sub-factors: traffic volume of the user's intelligent call service, credit of the user, loyalty of the user, needs of the user, type of the user, and importance of the user.

In some embodiments, each user using the intelligent call service may be scored according to an evaluation factor. When the score of the user using the intelligent call service is higher than a preset threshold score, the user is classified as a first type user. And when the score of the user using the intelligent call service is lower than or equal to the preset threshold score, the user is classified as a second type user.

In one embodiment, in the case that the evaluation factor includes a plurality of evaluation sub-factors, when evaluating the user of a certain intelligent call service, each evaluation sub-factor of the user of the intelligent call service may be scored and given a certain weight, and then the user of the intelligent call service may be evaluated comprehensively according to the scores of the plurality of evaluation sub-factors and the weights of the plurality of evaluation sub-factors.

As an example, if the evaluation factor includes loyalty of the user and traffic of the user's intelligent call service. When a user is evaluated, the loyalty of the user is scored as 5, and the traffic of the intelligent call service of the user is scored as 3. And the weight of the loyalty of the user is 0.1 and the weight of the traffic of the intelligent call service of the user is 0.9.

The integrated score for the user is: 5 × 0.1+3 × 0.9 ═ 3.2.

If the composite score 3 is defined, it is divided into threshold scores. Since the user's composite score is above the threshold score, the user is classified as a first type of user.

In the above embodiment, suitable evaluation factors may be selected according to different needs to determine the first type of user and the second type of user. By utilizing the evaluation factor, the user of the intelligent call service can be quantitatively evaluated. Particularly, when the evaluation factor comprises a plurality of evaluation sub-factors, the user can be evaluated more objectively, accurately and comprehensively according to the intelligent call service from multiple aspects.

The following is divided into six examples, and the evaluation sub-factors of the above sections are specifically explained.

As a first example, the traffic of the user's intelligent call service may include at least one of: the service volume of the intelligent calling service handled by the user, the service volume of the intelligent calling service used by the user and the service duration of the intelligent calling service of the user.

As a second example, the credit rating of the user may include a credit score of the user and/or a credit rating of the user.

As a specific example, the credit rating of a user may be determined based on the number of times or frequency that the user's telephone number is marked as a nuisance or abnormal number, the credit bureau with public trust rating the user's personal credit rating, the number of times or duration of the user's arrears to stop, and/or the user's authentication. The credit investigation center with the public credit ability can be a Chinese people bank credit investigation center.

As a third example, loyalty of a user may include one or more of: the service duration of the intelligent call service provided by the communication operator, the frequency of the intelligent call service used by the user, the average number of times the user uses the intelligent call service in a period of time, the average service duration of the intelligent call service used once by the user in a period of time, and the average interval duration of the intelligent call service used by the user.

As a specific example, the average interval duration of the user using the intelligent call service may be an average of the interval durations of the user using the intelligent call service two consecutive times during a period of time.

As a fourth example, the user's requirement includes a processing result of the intelligent call that the user desires when the intelligent call service is abnormal. The processing result of the current intelligent call may include dismantling the current intelligent call and/or connecting the current intelligent call to a normal call.

As a fifth example, the types of users may be divided according to the age of the user, the type of agreement the user has signed with the communications carrier, and the like.

As a specific example, the users may be classified into juvenile users, adolescent users, middle-aged users, and/or elderly users according to their ages.

As a specific example, the type of agreement the user has signed with the communications carrier may classify the user as an individual customer, a family user, and/or a group user. For example, a corporate customer refers to signing an agreement with a communication carrier on behalf of an organization.

As a sixth example, the importance of the user may be the importance rating of the user.

As a specific example, according to the importance of the user, an important client (a VIP user) of the communication carrier is used as a first type of user, and a non-VIP user of the communication carrier is used as a second type of user.

S130', if the user using the intelligent calling service is the first type user, the intelligent calling is continued to be the normal calling.

In some embodiments of the present invention, the connection of the intelligent call to the normal call in S130' is the same as the specific description of the connection of the intelligent call to the normal call in the above embodiments.

As an example, after confirming that the intelligent call service is abnormal and querying the pre-stored call policy fails, if it is determined that the user using the intelligent call service is the first type user, the current intelligent call is converted into a normal call.

And S140', if the user using the intelligent calling service is the second type user, removing the intelligent calling.

In some embodiments of the present invention, the first type of user and the second type of user may be divided according to the above-mentioned evaluation factors, and are not described herein again.

In one embodiment, the credit degree of the user is used as an evaluation factor, and the user with the credit degree higher than the credit threshold value is divided into a first type of user, and the user with the credit degree not higher than the credit threshold value is divided into a second type of user.

And after confirming that the intelligent calling service triggered by the intelligent calling is abnormal and inquiring the prestored calling strategy fails, continuing the intelligent calling of the user with the credit degree higher than the credit threshold value into a common calling, and removing the intelligent calling of the user with the credit degree not higher than the credit threshold value.

And using the credit degree of the user as an evaluation factor to divide the first type user and the second type user. When the intelligent service is abnormal, the abnormal numbers or harassing numbers and the like corresponding to the users with lower credit degrees can be intercepted, the use experience of the users is improved, and unnecessary economic loss of the users is avoided.

In another embodiment, the importance of the user is used as an evaluation factor, and the users with the importance higher than the importance threshold are classified as the first type of users, and the users with the importance not higher than the importance threshold are classified as the second type of users. For example, users may be divided into VIP users and non-VIP users, taking advantage of their importance.

As a specific example, after confirming that the intelligent call service triggered by the current intelligent call is abnormal and querying the pre-stored call policy fails, the current intelligent call of the VIP user is continued to be a normal call, and the current intelligent call of the non-VIP user is removed.

And dividing the first type of users and the second type of users by taking the importance of the users as evaluation factors. When the intelligent service is abnormal, the intelligent call of the user with high importance can be continued to be a common call, so that the communication obstacle of the important user is avoided, or the mistaken interception caused by the interception of the normal number is avoided.

Based on the same inventive concept, an embodiment of the present invention provides an apparatus for processing an intelligent call. Fig. 2 is a schematic structural diagram of an apparatus for processing an intelligent call according to an embodiment of the present invention. As shown in fig. 2, the positioning apparatus 200 of the user equipment includes:

a first determining module 210, configured to determine an intelligent call service exception triggered by a user using the intelligent call service.

The second determining module 220 is configured to determine a processing result of the current intelligent call based on a pre-stored call policy, where the call policy is set according to the received setting instruction, and the setting instruction includes a call policy granularity.

In some embodiments of the present invention, the positioning apparatus 200 of the user equipment further comprises

And the query module is used for querying the failure of the pre-stored call strategy and judging that the user using the intelligent call service is the first type user or the second type user based on the identification information of the user using the intelligent call service.

And the connection module is used for connecting the intelligent call to a common call if the user using the intelligent call service is the first type user.

A second determining module 220, further configured to:

and inquiring the intelligent call processing result configured by the user using the intelligent call service in the first call strategy.

And if the first call strategy is successfully inquired, determining a processing result of the intelligent call according to the processing result of the intelligent call configured by the user of the intelligent call service recorded in the first call strategy.

In some embodiments of the present invention, the call policy granularity in which the usage subscriber of the intelligent call service is a call policy granularity unit includes at least one of:

In some embodiments of the present invention, the user group using the intelligent call service includes a plurality of users using the intelligent call service of the same number segment.

In some embodiments of the invention, the user of the intelligent call service is the calling party of the intelligent call or the called party of the intelligent call.

Other details of the processing apparatus for an intelligent call according to the embodiment of the present invention are similar to the processing method for an intelligent call according to the embodiment of the present invention described above with reference to fig. 1, and are not described again here.

Fig. 3 is a block diagram of an exemplary hardware architecture of a processing device for an intelligent call in an embodiment of the present invention.

As shown in fig. 3, the processing device 300 for smart calls includes an input device 301, an input interface 302, a central processor 303, a memory 304, an output interface 305, and an output device 306. The input interface 302, the central processing unit 303, the memory 304, and the output interface 305 are connected to each other through a bus 310, and the input device 301 and the output device 306 are connected to the bus 310 through the input interface 302 and the output interface 305, respectively, and further connected to other components of the intelligent call processing device 300.

Specifically, the input device 301 receives input information from the outside and transmits the input information to the central processor 303 through the input interface 302; central processor 303 processes the input information based on computer-executable instructions stored in memory 304 to generate output information, stores the output information temporarily or permanently in memory 304, and then transmits the output information to output device 306 through output interface 305; the output device 306 outputs the output information to the outside of the processing device 300 for the smart call for use by the user.

That is, the processing device for the intelligent call shown in fig. 3 may also be implemented to include: a memory storing computer-executable instructions; and a processor which, when executing computer executable instructions, may implement the methods and apparatus of the processing device for intelligent calls described in connection with fig. 1-2.

In one embodiment, the processing device 300 for smart calls shown in fig. 3 may be implemented as a device that may include: a memory for storing a program; and the processor is used for operating the program stored in the memory so as to execute the intelligent call processing method of the embodiment of the invention.

It is to be understood that the invention is not limited to the specific arrangements and instrumentality described above and shown in the drawings. A detailed description of known methods is omitted herein for the sake of brevity. In the above embodiments, several specific steps are described and shown as examples. However, the method processes of the present invention are not limited to the specific steps described and illustrated, and those skilled in the art can make various changes, modifications and additions or change the order between the steps after comprehending the spirit of the present invention.

The functional blocks shown in the above-described structural block diagrams may be implemented as hardware, software, firmware, or a combination thereof. When implemented in hardware, it may be, for example, an electronic circuit, an Application Specific Integrated Circuit (ASIC), suitable firmware, plug-in, function card, or the like. When implemented in software, the elements of the invention are the programs or code segments used to perform the required tasks. The program or code segments may be stored in a machine-readable medium or transmitted by a data signal carried in a carrier wave over a transmission medium or a communication link. A "machine-readable medium" may include any medium that can store or transfer information. Examples of a machine-readable medium include electronic circuits, semiconductor memory devices, ROM, flash memory, Erasable ROM (EROM), floppy disks, CD-ROMs, optical disks, hard disks, fiber optic media, Radio Frequency (RF) links, and so forth. The code segments may be downloaded via computer networks such as the internet, intranet, etc.

As described above, only the specific embodiments of the present invention are provided, and it can be clearly understood by those skilled in the art that, for convenience and brevity of description, the specific working processes of the system, the module and the unit described above may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.

Claims

1. A method for processing an intelligent call, the method comprising:

and determining the processing result of the intelligent call based on a pre-stored call policy, wherein the call policy is set according to the received setting instruction, and the setting instruction comprises the granularity of the call policy.

2. The method of claim 1, wherein the processing result of the current intelligent call comprises tearing down the current intelligent call or connecting the current intelligent call to a normal call.

3. The method of claim 2, wherein after the determining that the intelligent call service triggered by the user using the intelligent call service is abnormal, the method further comprises:

if the user using the intelligent calling service is the first type user, continuing the intelligent calling to be a common calling;

4. The method of claim 1, wherein the pre-stored call policies include a pre-stored first call policy and a pre-stored second call policy,

the determining a processing result of the intelligent call based on the pre-stored call policy comprises:

and if the query of the first call strategy is failed and the query of the second call strategy is successful, determining a processing result of the intelligent call according to the processing result of the intelligent call configured by the user of the intelligent call service recorded in the second call strategy.

5. The method of claim 1, wherein the call policy granularity comprises at least one of: a call policy granularity in granularity units of the number of intelligent call services and a call policy granularity in granularity units of the number of intelligent call services.

6. The method of claim 5, wherein the call policy granularity in call policy granularity units of users using the intelligent call service comprises at least one of:

7. The method according to claim 5, wherein the user group using the intelligent call service comprises a plurality of users using the intelligent call service in the same number segment.

8. The method according to any of claims 1 to 7, wherein the user using the intelligent call service is a calling party of the intelligent call or a called party of the intelligent call.

9. An apparatus for processing an intelligent call, the apparatus comprising:

10. The apparatus according to claim 9, wherein the processing result of the current intelligent call includes tearing down the current intelligent call or connecting the current intelligent call to a normal call.

11. The apparatus of claim 10, further comprising:

the query module is used for querying the failure of the pre-stored call strategy and judging that the user using the intelligent call service is a first type user or a second type user based on the identification information of the user using the intelligent call service;

a connection module, configured to connect the current intelligent call to a normal call if the user using the intelligent call service is the first type of user;

12. The apparatus of claim 9, wherein the pre-stored call policies comprise a pre-stored first call policy and a pre-stored second call policy,

the second determining module is specifically configured to:

13. The apparatus of claim 9, wherein the call policy granularity comprises at least one of: a call policy granularity in granularity units of the number of intelligent call services and a call policy granularity in granularity units of the number of intelligent call services.

14. An apparatus for processing an intelligent call, the apparatus comprising:

a memory for storing a program;

a processor for executing the program stored in the memory to perform the method of processing an intelligent call of any one of claims 1-8.

15. A computer storage medium having computer program instructions stored thereon, which when executed by a processor implement the method of processing a smart call of any one of claims 1-8.