CN110689470B - Government affair service system based on internet - Google Patents
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- CN110689470B CN110689470B CN201910934718.0A CN201910934718A CN110689470B CN 110689470 B CN110689470 B CN 110689470B CN 201910934718 A CN201910934718 A CN 201910934718A CN 110689470 B CN110689470 B CN 110689470B
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Abstract
The invention discloses a government affair service system based on the Internet, which comprises a business acceptance platform and an approval platform, wherein the business acceptance platform comprises an acceptance unit, and the acceptance unit comprises a query module and a business information module; the query module is used for: acquiring inquiry information of a logged-in user, and acquiring corresponding government service matters according to the inquiry information so as to enter a condition inquiry interface; the personal condition of the office is matched and confirmed in the condition inquiry interface to enter the business handling interface; the business information module is used for: acquiring business information corresponding to the government service matters in a business handling interface to obtain a acceptance state; when the acceptance state is acceptance, sending the acceptance state to an approval platform; the approval platform flows the government service matters to be approved according to different approval results and a preset processing flow; the beneficial effects are as follows: the networking processing is realized, the handling period of the whole government affairs is shortened, and the handling experience of the staff is greatly improved.
Description
Technical Field
The invention relates to the technical field of electronic government affairs, in particular to a government affair service system based on the Internet.
Background
With the rapid development of computer and network technologies, computers are widely used in various fields. To improve the level of modernization of administration, various levels of government are popularizing new forms of administration such as office automation, paperless office, remote government, etc., so-called e-government. The electronic government affairs fully apply the modern network and communication technology, can optimize government organization structure and workflow, and are beneficial to breaking the physical condition restriction between space time and departments, thereby providing omnibearing transparent, standard, efficient and safe service for social members.
However, the existing government affair system still has the inconvenience that when a clerk is required to transact government affair service matters, the clerk manually fills in corresponding application forms, and after accepting, the clerk is approved by corresponding approvers, so that the transacting period of the whole government affair matters is prolonged, and the use is still carried out.
Disclosure of Invention
The invention aims at: the government affair service system based on the Internet is provided, so that the handling period of the whole government affair is reduced, and the convenience of use is further improved.
The government affair service system based on the Internet comprises a business acceptance platform and an approval platform, wherein the business acceptance platform and the approval platform are connected through communication, the business acceptance platform comprises an acceptance unit, and the acceptance unit comprises a query module and a business information module;
the query module is used for:
acquiring inquiry information of a logged-in user, and acquiring corresponding government service matters according to the inquiry information to enter a condition inquiry interface, wherein the inquiry information is input in a business search column of a business acceptance platform interface, and the government service matters are sourced from an external government system or terminal;
the personal condition of the staff is matched and confirmed in the condition inquiry interface to enter a business handling interface;
the service information module is used for:
acquiring business information corresponding to the government service matters from the business handling interface, and acquiring a acceptance state according to the business information;
when the acceptance state is acceptance, service information corresponding to the government service matters is sent to an audit list of the approval platform;
the approval platform is used for:
selecting government service matters to be examined and approved from the examination list to enter an examination and approval interface;
obtaining an approval result according to the corresponding business information in the government service matters to be approved;
and according to different approval results, the government service matters to be approved are circulated according to a preset processing flow.
As an optional implementation manner of the application, the acceptance unit further comprises an information checking module, a printing module and an evaluation module;
the information checking module is used for checking the business information by staff;
the printing module is used for printing a receipt according to the acceptance state after the business information is checked by the office staff;
the evaluation module is used for displaying an evaluation icon for the office to evaluate the government service.
As an optional implementation manner of the application, the service information includes identification card information, attachment information and remark information.
As an optional implementation manner of the application, the service information is obtained through an automatic scanning or manual input mode.
As an optional embodiment of the present application, the acceptance status further includes temporary storage, non-acceptance, and notification of the replenishment.
As an optional implementation manner of the application, the approval platform comprises a handling module and a delivering module;
the transaction module is used for selecting government service matters to be examined and approved from the examination list to enter an examination and approval interface, and obtaining an examination and approval result according to the corresponding business information in the government service matters to be examined and approved;
the review module is used for circulating the government service matters to be reviewed according to different review results and preset processing flows.
As an optional implementation manner of the present application, the to-be-approved government service items are circulated according to different approval results according to a preset processing flow, which specifically includes:
the examination and approval result comprises examination and approval, office and withdrawal;
when the government affairs are sent to be checked, the government affair service matters to be checked are sent to the next government affair department for information rechecking;
when sending the office, sending the government service matters to be approved to the corresponding acceptors;
and returning the government service matters to be approved when returning.
As an optional implementation manner of the application, the service acceptance platform further comprises a first service handling module, a check-in module, a check-out module and a first comprehensive query module;
the first business handling module is used for handling or checking all the handled business;
the check-in module is used for registering the items issued to the street by the approved certificates;
the mail taking and registering module is used for recording the former office who takes or needs EMS to mail certificates;
the first comprehensive query module is used for querying service acceptance conditions of all windows through corresponding conditions and performing checking and printing receipt operations.
As an optional implementation manner of the application, the approval platform further comprises a second business handling module, a second comprehensive query module and a statistical analysis module;
the second business handling module is used for handling or checking all the handled approval businesses;
the second comprehensive query module is used for querying the business acceptance conditions of all windows through corresponding conditions and checking and printing receipt operations;
the statistical analysis module is used for displaying various services in a graphical mode according to different statistical modes.
As an optional implementation mode of the method, the statistics mode comprises statistics according to business types, statistics according to different departments and statistics of business volume and evaluation satisfaction of acceptance personnel according to windows.
By adopting the technical scheme, the method has the following advantages: the government affair service system based on the Internet provided by the invention is characterized in that government affair service matters of a clerk are rapidly acquired through a query module, personal conditions of the clerk are matched and confirmed to enter a business handling interface, corresponding business information is acquired according to the government affair service matters, a receiving state is obtained according to the business information, when the receiving state is receiving, the business information corresponding to the government affair service matters is sent to an examination list of the examination and approval platform, an examination and approval program is entered, and the government affair service matters to be examined and approved are circulated according to different examination and approval results and a preset processing flow; according to the technical scheme, the office staff does not need to fill in the corresponding application form manually, the acceptors acquire the corresponding business information in the business handling interface in the acceptance window, and decide whether to enter the corresponding approval program according to the acquired acceptance state, the whole process completely realizes networking treatment, shortens the handling period of the whole government matters, is convenient for the relevant staff to use, and can improve the handling experience of the office staff.
Drawings
FIG. 1 is a system block diagram of an Internet-based government service system according to an embodiment of the present invention;
fig. 2 is an interface diagram of a service acceptance platform according to an embodiment of the present invention;
FIG. 3 is a schematic diagram of a conditional query interface;
FIG. 4 is a schematic diagram of a business transaction interface;
FIG. 5 is a schematic illustration of an information collation interface;
FIG. 6 is a schematic diagram of an evaluation interface;
FIG. 7 is a schematic diagram of a portion of an approval interface;
FIG. 8 is an interface schematic of a review link;
FIG. 9 is an interface schematic of statistical analysis.
Detailed Description
Specific embodiments of the invention will be described in detail below, it being noted that the embodiments described herein are for illustration only and are not intended to limit the invention. In the following description, numerous specific details are set forth in order to provide a thorough understanding of the present invention. However, it will be apparent to one of ordinary skill in the art that: no such specific details are necessary to practice the invention. In other instances, well-known circuits, software, or methods have not been described in detail in order not to obscure the invention.
Throughout the specification, references to "one embodiment," "an embodiment," "one example," or "an example" mean: a particular feature, structure, or characteristic described in connection with the embodiment or example is included within at least one embodiment of the invention. Thus, the appearances of the phrases "in one embodiment," "in an embodiment," "one example," or "an example" in various places throughout this specification are not necessarily all referring to the same embodiment or example. Furthermore, the particular features, structures, or characteristics may be combined in any suitable combination and/or sub-combination in one or more embodiments or examples. Moreover, those of ordinary skill in the art will appreciate that the illustrations provided herein are for illustrative purposes and that the illustrations are not necessarily drawn to scale.
The present invention will be described in detail with reference to the accompanying drawings.
Referring to fig. 1, an internet-based government service system comprises a service acceptance platform and an approval platform, wherein the service acceptance platform and the approval platform are connected through communication, the service acceptance platform comprises an acceptance unit, and the acceptance unit comprises a query module and a service information module.
The query module is used for:
acquiring inquiry information of a logged-in user, and acquiring corresponding government service matters according to the inquiry information to enter a condition inquiry interface, wherein the inquiry information is input in a business search column of a business acceptance platform interface, and the government service matters are sourced from an external government system or terminal.
Specifically, after logging in, the user enters the interface of the service acceptance platform described in this embodiment, where the user is a government affair acceptance person, a public staff or a window staff, and since each system needs to log in by the user, a detailed description of this is omitted in this embodiment, and those skilled in the art should understand this; the government service matters comprise birth and maintenance, household registration, certificate handling, professional qualification, social security, quasi-marketing and the like, which are not listed here; for example, if a clerk (resident) selects a government affair of a birth and maintenance item at a terminal of a clerk hall, the government affair is transmitted to a corresponding receiver (user), and the clerk performs the government affair according to the receiving order; in this embodiment, in addition to keyword query through the service search bar, as shown in fig. 2, the window staff may be reminded of recent transacted data, to-be-handled services and quick query; the to-be-handled business comprises a window to-be-handled business and an online to-be-handled business, and can remind window personnel of to-be-handled parts, and a handling interface is entered when the user clicks the to-be-handled part; the quick inquiry is used for quickly inquiring the transaction record or the historical submitting material through the identification card number or the name.
And after the personal condition of the office is matched and confirmed in the condition inquiry interface, the office enters a business handling interface.
Specifically, as shown in fig. 3, the condition query interface is illustrated by taking a government service as an example, where the personal situation includes a marital status and whether there is a violation of the family planning law and regulation, and the business transaction interface is accessed by clicking the determination button after selecting.
The service information module is used for:
acquiring business information corresponding to the government service matters from the business handling interface, and acquiring a acceptance state according to the business information;
and when the acceptance state is acceptance, sending the business information corresponding to the government service matters to an audit list of the approval platform.
Specifically, the service information comprises identity card information, accessory information and remark information; the service information is obtained through an automatic scanning or manual input mode, wherein the service handling interface is shown in fig. 4: when uploading the accessory information, if the resident (namely the office staff) is in a storage license library of the system, the accessory material can be automatically brought out through the identification card number, and an uploading person, uploading time, a matched state and the like are displayed;
for example: the identity card is put on a card reader to read the identity card information, and the accessory information is an uploaded scanning piece; these may be scanned automatically;
if the resident (i.e. the office) needs EMS to mail credentials to the home service, the resident can check out the option to pop up the information such as the address to fill in, manual input can be adopted;
the remark information is used for enabling a window staff to fill in the situation in an integrity record column when the resident has dishonest behaviors such as submitting false materials and the like, and recording the dishonest behaviors of the resident as the remark information; and obtaining a receiving state according to the integrity of the business information, and when the receiving state is receiving, sending the received government service items to the approval platform to carry out corresponding approval flow.
In other embodiments, in order to better improve the service quality of the government service, the acceptance unit further includes an information checking module, a printing module and an evaluation module.
The information checking module is used for checking the business information by staff.
Specifically, during application, a clerk verifies the information in the business information at the tablet end, confirms to click 'confirm' without error, clicks a signature to enter a signature interface, and signs manually; the signature successfully clicks on "ok" to end the validation operation; for example, as shown in fig. 5.
The printing module is used for printing a receipt according to the acceptance state after the business information is checked by the office staff.
Specifically, the accepted state includes, in addition to the accepted state described above, a temporary, no-acceptance, and replenishment notice state;
temporary storage: temporarily storing the government service matters in a list of window to-be-handled parts;
and (2) receiving: the resident accords with the handling condition and accepts the handling condition;
not accept: the resident does not accord with the handling condition and does not accept;
and (5) supplementary delivery notification: the resident missing belt material is used for carrying out supplementary traffic to inform the next supplementary traffic; the receipt corresponding to the receipt is printed in any of the accepted states.
The evaluation module is used for displaying an evaluation icon for the office to evaluate the government service.
Specifically, after printing the receipt, residents evaluate the service of the window staff and accept the receipt; as shown in fig. 6, the evaluation interface further includes information such as a name, a job number, and an avatar of the window operator.
The approval platform is used for:
and selecting government service matters to be approved from the auditing list to enter an approval interface. And obtaining an approval result according to the business information corresponding to the government service matters to be approved. And according to different approval results, the government service matters to be approved are circulated according to a preset processing flow.
Specifically, the approval platform can enter the interface only after logging in, and the details are not repeated here; the approval platform comprises a handling module and a delivering module;
the transaction module is used for selecting government service matters to be examined and approved from the examination list to enter an examination and approval interface, and obtaining an examination and approval result according to the corresponding business information in the government service matters to be examined and approved;
the review module is used for circulating the government service matters to be reviewed according to different review results and preset processing flows;
a partial schematic diagram of one of the approval interfaces is shown in FIG. 7, and the approval results comprise approval, approval and return;
when the government affairs are sent to be checked, the government affair service matters to be checked are sent to the next government affair department for information rechecking; i.e. select the next link executor as shown in fig. 8.
When sending the office, sending the government service matters to be approved to the corresponding acceptors;
and returning the government service matters to be approved when returning.
In application, the approval platform is further used for:
counting the total number of the business in various handling states;
daily handling statistics: carrying out curve graph statistics on the handling quantity of each day;
item handling amount TOP10 for this month: carrying out graph statistics on the handling quantity of the month; in this embodiment, the business refers to a government service item. Thus, the approval personnel can more intuitively see the processing condition and the type of the government affair data, and the personnel allocation can be more reasonably carried out.
By adopting the scheme, the government service matters of the office staff are quickly acquired through the query module, the personal situation of the office staff is matched and confirmed to enter a business handling interface, corresponding business information is acquired according to the government service matters, a receiving state is obtained according to the business information, when the receiving state is receiving, the business information corresponding to the government service matters is sent to an examination list of the examination and approval platform, an examination and approval program is entered, and the government service matters to be examined and approved are circulated according to different examination and approval results and a preset processing flow; in the whole process, a clerk does not need to manually fill in a corresponding application form, obtains corresponding service information in the service handling interface in a handling window, decides whether to enter a corresponding approval program according to the obtained handling state, completely realizes networking treatment in the whole process, shortens the handling period of the whole government affairs, is convenient for related personnel to use, and can improve the handling experience of the clerk.
Further, in order to improve the functions of the system and bring convenience for use, the service acceptance platform further comprises a first service handling module, a check-in module, a check-out module and a first comprehensive query module.
The first business handling module is used for handling or checking all the handled business.
Specifically, the method comprises the following steps:
to-do transaction: business to be transacted;
the transaction has been completed: business already transacted;
a manager transaction: a business that is past;
all transactions: all traffic is viewed.
The check-in module is used for registering the items issued to the street by the approved certificates;
the mail taking and registering module is used for recording the former office who takes or needs EMS to mail certificates;
the first comprehensive query module is used for querying service acceptance conditions of all windows through corresponding conditions and performing checking and printing receipt operations.
Therefore, each flow is automatically recorded through the system, and the inconvenience caused by paper form statistics is avoided.
Likewise, the approval platform further comprises a second business handling module, a second comprehensive query module and a statistical analysis module.
The second business handling module is used for handling or checking all the handled approval businesses;
the second comprehensive query module is used for querying the business acceptance conditions of all windows through corresponding conditions and performing checking and printing receipt operations.
Specifically, the second service handling module and the second comprehensive query module are similar to the first service handling module and the first comprehensive query module in function, and refer to the previous description, and only the logged-in objects are different, one is an approver; the other is a window staff; the second business handling module is also provided with an out-of-date early warning sub-module which is used for reminding the approval business about to be out-of-date; in other embodiments, the second service handling module is configured to handle or view all the handled services, where the services include not only approval services but also services of the service acceptance platform; similarly, the service acceptance condition in the second comprehensive query module may also include two platforms, which is not limited herein.
The statistical analysis module is used for displaying various services in a graphical mode according to different statistical modes.
Specifically, the statistical mode comprises statistics according to service types, statistics according to different departments and statistics of business volume and evaluation satisfaction of acceptance personnel according to windows; the statistics is carried out according to the business, and the statistics is displayed in a chart; statistics according to departments: counting the service quantity by taking departments as reference, and displaying by a chart; statistics of business volume and evaluation satisfaction of window personnel according to window statistics, and display by a chart, and can be shown by referring to fig. 9; thus, the related management personnel can conveniently check the business handling conditions of each month of each department.
Finally, it should be noted that: the above embodiments are only for illustrating the technical solution of the present invention, and not for limiting the same; although the invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical scheme described in the foregoing embodiments can be modified or some or all of the technical features thereof can be replaced by equivalents; such modifications and substitutions do not depart from the spirit of the invention, and are intended to be included within the scope of the appended claims and description.
Claims (5)
1. The government affair service system based on the Internet comprises a business acceptance platform and an approval platform, wherein the business acceptance platform and the approval platform are connected through communication;
the query module is used for:
acquiring inquiry information of a logged-in user, and acquiring government service matters of corresponding office staff according to the inquiry information to enter a condition inquiry interface, wherein the inquiry information is input in a business search column of a business acceptance platform interface, and the government service matters are sourced from an external government system or terminal; after logging in, a user enters an interface of a service acceptance platform, wherein the user is a government service acceptance person, a public staff or a window staff;
the personal condition of the staff is matched and confirmed in the condition inquiry interface to enter a business handling interface;
the service information module is used for:
acquiring business information corresponding to the government service matters from the business handling interface, and acquiring a acceptance state according to the business information;
when the acceptance state is acceptance, service information corresponding to the government service matters is sent to an audit list of the approval platform;
the approval platform is used for:
selecting government service matters to be examined and approved from the examination list to enter an examination and approval interface;
obtaining an approval result according to the corresponding business information in the government service matters to be approved;
according to different approval results, the government affair service matters to be approved are circulated according to a preset processing flow;
the service acceptance platform also comprises a first service handling module, a check-in module, a check-out module and a first comprehensive inquiry module;
the first business handling module is used for handling or checking all the handled business; comprising the following steps:
to-be-done transactions, already done transactions, manager transactions and all transactions;
the check-in module is used for registering the items issued to the street by the approved certificates;
the mail taking and registering module is used for recording the former office who takes or needs EMS to mail certificates;
the first comprehensive query module is used for querying service acceptance conditions of all windows through corresponding conditions and performing checking and printing receipt operations;
according to different approval results, the government affair service matters to be approved are circulated according to a preset processing flow, and the method specifically comprises the following steps:
the examination and approval result comprises examination and approval, office and withdrawal;
when the government affairs are sent to be checked, the government affair service matters to be checked are sent to the next government affair department for information rechecking;
when sending the office, sending the government service matters to be approved to the corresponding acceptors;
when returning, returning the government service matters to be approved;
the approval platform is further configured to:
counting the total number of the business in various handling states;
daily handling statistics: carrying out curve graph statistics on the handling quantity of each day;
the approval platform further comprises a second business handling module, a second comprehensive query module and a statistical analysis module;
the second business handling module is used for handling or checking all the handled approval businesses;
the second comprehensive query module is used for querying the business acceptance conditions of all windows through corresponding conditions and checking and printing receipt operations;
the statistical analysis module is used for displaying various services in a graphical mode according to different statistical modes;
the statistical mode comprises statistics according to service types, statistics according to different departments and statistics of business volume and evaluation satisfaction of acceptance personnel according to windows;
the second business handling module and the second comprehensive query module have similar functions to the first business handling module and the first comprehensive query module respectively, and only have different logged-in objects, one is an approver; the other is a window staff; the second business handling module is also provided with an out-of-date early warning sub-module which is used for reminding the approval business about to be out-of-date; the second service handling module is used for handling or checking services, including not only approval services, but also services of the service acceptance platform.
2. The internet-based government service system according to claim 1, wherein the acceptance unit further comprises an information collation module, a printing module and an evaluation module;
the information checking module is used for checking the business information by staff;
the printing module is used for printing a receipt according to the acceptance state after the business information is checked by the office staff;
the evaluation module is used for displaying an evaluation icon for the office to evaluate the government service.
3. The internet-based government service system of claim 1 wherein said business information includes identification card information, attachment information and remark information.
4. The internet-based government service system according to claim 1, wherein the business information is obtained by means of automatic scanning or manual input.
5. The internet-based government service system of claim 1 wherein said acceptance status further includes temporary storage, no acceptance and replenishment notice.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910934718.0A CN110689470B (en) | 2019-09-29 | 2019-09-29 | Government affair service system based on internet |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201910934718.0A CN110689470B (en) | 2019-09-29 | 2019-09-29 | Government affair service system based on internet |
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| CN110689470A CN110689470A (en) | 2020-01-14 |
| CN110689470B true CN110689470B (en) | 2024-04-16 |
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| CN201910934718.0A Active CN110689470B (en) | 2019-09-29 | 2019-09-29 | Government affair service system based on internet |
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| CN111553829A (en) * | 2020-06-19 | 2020-08-18 | 上海讯久网络科技有限公司 | Offline site evaluation system based on government affair service one-window comprehensive acceptance |
| CN112036833A (en) * | 2020-09-02 | 2020-12-04 | 杭州晶瞳文化科技有限公司 | Management system for property service and terminal thereof |
| CN112381695A (en) * | 2020-10-27 | 2021-02-19 | 广州市中智软件开发有限公司 | Electronic government affair interaction system |
| CN112200546A (en) * | 2020-11-06 | 2021-01-08 | 南威软件股份有限公司 | Intelligent government examination and approval screening method based on bayes cross model |
| CN112465475A (en) * | 2020-12-16 | 2021-03-09 | 深圳市中博科创信息技术有限公司 | Second approval business management system approval data docking method |
| CN112508532A (en) * | 2020-12-16 | 2021-03-16 | 深圳市中博科创信息技术有限公司 | Traffic statistical method for second batch service management system |
| CN112488672B (en) * | 2020-12-17 | 2024-04-02 | 深圳市中博科创信息技术有限公司 | Method for realizing government affair second batch service and service system |
| CN112988869A (en) * | 2021-03-18 | 2021-06-18 | 成都青云之上信息科技有限公司 | General platform based on big data |
| CN113128955B (en) * | 2021-04-02 | 2023-09-12 | 中国科学院计算技术研究所 | Electronic government affair processing method and system based on intelligent measurement |
| CN116307663B (en) * | 2023-02-16 | 2023-09-08 | 广州力麒智能科技有限公司 | Intelligent self-service government affair service system, government affair service general method and terminal |
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