CN110610577A

CN110610577A - Information self-service processing method, device and system, storage medium and electronic device

Info

Publication number: CN110610577A
Application number: CN201810621733.5A
Authority: CN
Inventors: 周航
Original assignee: Tencent Technology Shenzhen Co Ltd
Current assignee: Tencent Technology Shenzhen Co Ltd
Priority date: 2018-06-15
Filing date: 2018-06-15
Publication date: 2019-12-24

Abstract

The invention discloses an information self-service processing method, device and system, a storage medium and an electronic device. Wherein, the method comprises the following steps: extracting the article characteristics of a target article placed in a designated area, wherein the target article is not provided with an image identification mark; determining a unit virtual resource value matched with the target object according to the object characteristics of the target object; generating order information to be processed according to the unit virtual resource value and the metering information corresponding to the target object placed in the designated area, wherein the order information carries a total virtual resource value used for exchanging and acquiring the target object; and carrying out information self-service processing on the order information by utilizing the physiological characteristic information matched with the object for placing the target object. The invention solves the technical problem that the articles which are not provided with the image identification marks in the related technology can not be processed by self.

Description

Information self-service processing method, device and system, storage medium and electronic device

Technical Field

The invention relates to the field of computers, in particular to a method, a device and a system for self-service information processing, a storage medium and an electronic device.

Background

The self-service vending machine which is generally applied nowadays can replace service personnel through an independent self-service processing system to complete self-service shopping activities without manual participation to assist in completing the shopping process, thereby achieving the effect of improving the shopping efficiency.

At present, the self-service processing system provided by the related art is generally directed to an article with an image identification mark, and the image identification mark carries exchange information of the article. After the identification mark is scanned to determine the article, the virtual resource value for exchanging and obtaining the article can be obtained according to the identified exchange information, so that the self-service information processing is completed. However, many articles are not configured with image identifiers, so that the self-service processing of the articles cannot be completed.

In view of the above problems, no effective solution has been proposed.

Disclosure of Invention

The embodiment of the invention provides an information self-service processing method, device, system, storage medium and electronic device, which at least solve the technical problem that in the related technology, articles which are not provided with image identification marks cannot be processed by self.

According to an aspect of an embodiment of the present invention, there is provided an information self-service processing method, including: extracting the article characteristics of a target article placed in a designated area, wherein the target article is not provided with an image identification mark; determining a unit virtual resource value matched with the target object according to the object characteristics of the target object; generating order information to be processed according to the unit virtual resource value and the metering information corresponding to the target object placed in the designated area, wherein the order information carries a total virtual resource value used for exchanging and obtaining the target object; and carrying out information self-service processing on the order information by utilizing the physiological characteristic information matched with the object for placing the target object.

According to another aspect of the embodiments of the present invention, there is also provided an information self-service processing apparatus, including: the device comprises an extraction unit, a storage unit and a display unit, wherein the extraction unit is used for extracting the article characteristics of a target article placed in a designated area, and the target article is not provided with an image identification mark; a determination unit configured to determine a unit virtual resource value matching the target item, based on the item feature of the target item; a generating unit, configured to generate order information to be processed according to the unit virtual resource value and metering information corresponding to the target object placed in the designated area, where the order information carries a total virtual resource value used for exchanging and acquiring the target object; and the processing unit is used for carrying out information self-service processing on the order information by utilizing the physiological characteristic information matched with the object in which the target object is placed.

As an optional example, the generating unit includes: the first determining module is used for determining a metering mode matched with the target object; a calling module, configured to obtain the measurement information of the target object placed in the designated area by calling a measurement device corresponding to the measurement mode; and the generating module is used for generating the order information according to the unit virtual resource value and the metering information.

As an optional example, the extraction unit includes at least one of: a first extraction module for identifying a color contained in the target item; extracting the color characteristics of the target object according to the color; the second extraction module is used for identifying the outline shape of the target object; extracting shape features of the target object according to the outline shape; the third extraction module is used for identifying the space volume occupied by the target object; and extracting the volume characteristics of the target object according to the space volume.

As an optional example, the determining unit includes: the acquisition module is used for acquiring the stored sample characteristics; a comparison module for comparing the article characteristics with the sample characteristics; a second determining module, configured to determine that the target item and the sample item indicated by the sample feature are the same item when the similarity between the item feature and the sample feature is greater than a first threshold; a third determining module, configured to use the unit virtual resource value of the sample item as the unit virtual resource value of the target item.

As an optional example, the processing unit includes: the acquisition module is used for acquiring the facial features of the object through image acquisition equipment, wherein the physiological feature information comprises the facial features; and the deduction module is used for deducting the total virtual resource value from the target virtual resource account under the condition that the target virtual resource account bound with the object is found according to the facial features.

As an optional example, the processing unit further includes one of: a first prompting module, configured to, after the facial features of the object are acquired by the image acquisition device, prompt to change a processing mode of the order information when the target virtual resource account bound to the object is not found according to the facial features; and the second prompting module is used for prompting to rebind the target virtual resource account under the condition that the target virtual resource account bound with the object is not found according to the facial features after the facial features of the object are collected through the image collecting device.

As an optional example, the processing unit further includes: and a third prompting module, configured to prompt to input verification information when a plurality of virtual resource account numbers are found according to the facial features after the facial features of the object are acquired by the image acquisition device, where the verification information is used to determine the target virtual resource account number for performing information self-service processing on the order information.

As an optional example, the apparatus further includes: an acquisition unit configured to acquire the physiological characteristic information of the object through a mobile terminal before the item characteristic of the target item placed in the designated area is extracted; and the establishing unit is used for establishing the binding relationship between the physiological characteristic information of the object and the target virtual resource account for deducting the total virtual resource value through the mobile terminal.

According to another aspect of the embodiments of the present invention, there is also provided an information self-service processing system, including: the self-service processing terminal is used for extracting the article characteristics of a target article placed in a specified area, wherein the target article is not provided with an image identification mark; determining a unit virtual resource value matched with the target object according to the object characteristics of the target object; generating order information to be processed according to the unit virtual resource value and the metering information corresponding to the target object placed in the designated area, wherein the order information carries a total virtual resource value used for exchanging and obtaining the target object; and the server is used for acquiring the order information and carrying out information self-service processing on the order information by utilizing the physiological characteristic information matched with the object for placing the target object.

According to still another aspect of the embodiments of the present invention, there is also provided a storage medium having a computer program stored therein, wherein the computer program is configured to execute the above-mentioned information self-service processing method when running.

According to another aspect of the embodiments of the present invention, there is also provided an electronic device, including a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor executes the self-help information processing method through the computer program.

In the embodiment of the invention, the method comprises the steps of extracting the article characteristics of the target article placed in the specified area; determining a unit virtual resource value matched with the target object according to the object characteristics of the target object; generating order information to be processed according to the unit virtual resource value and the metering information corresponding to the target object placed in the designated area; and a method for carrying out self-service information processing on the order information by utilizing the physiological characteristic information matched with the object for placing the target object. In the method, when the image identification mark is not configured on the target object, the object feature of the target object is extracted, so that the unit virtual resource value of the target object can be determined according to the extracted object feature, the order information can be generated according to the acquired unit virtual resource value and the metering information, and the order is processed according to the winning feature information of the object. The method and the device have the advantages that the target object can be automatically processed even under the condition that the image identification mark is not configured on the target object, the effect of improving the processing efficiency of the target object is achieved, and the technical problem that the object which is not configured with the image identification mark cannot be processed by self in the related art is solved.

Drawings

The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the invention and together with the description serve to explain the invention without limiting the invention. In the drawings:

FIG. 1 is a schematic diagram of an application environment of an alternative method for self-service processing of information according to an embodiment of the invention;

FIG. 2 is a flow chart illustrating an alternative method for self-help processing of information according to an embodiment of the present invention;

FIG. 3 is a schematic diagram of an alternative method of self-service processing of information according to an embodiment of the invention;

FIG. 4 is a schematic diagram of another alternative method of self-service processing of information according to an embodiment of the invention;

FIG. 5 is a schematic diagram of an alternative self-service information processing method according to an embodiment of the invention;

FIG. 6 is a schematic diagram of an alternative self-service information processing method according to an embodiment of the invention;

FIG. 7 is a schematic diagram of yet another alternative self-service information processing method according to an embodiment of the invention;

FIG. 8 is a schematic diagram of yet another alternative self-service information processing method according to an embodiment of the invention;

FIG. 9 is a schematic diagram of yet another alternative self-service information processing method according to an embodiment of the invention;

FIG. 10 is a schematic diagram of yet another alternative self-service information processing method according to an embodiment of the invention;

FIG. 11 is a schematic structural diagram of an alternative information self-service processing device according to an embodiment of the invention;

FIG. 12 is a schematic diagram of an alternative information self-service processing system according to an embodiment of the invention;

fig. 13 is a schematic structural diagram of an alternative electronic device according to an embodiment of the invention.

Detailed Description

In order to make the technical solutions of the present invention better understood, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

It should be noted that the terms "first," "second," and the like in the description and claims of the present invention and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the invention described herein are capable of operation in sequences other than those illustrated or described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.

According to an aspect of the embodiment of the present invention, an information self-help processing method is provided, and optionally, as an optional implementation manner, the information self-help processing method may be applied to, but is not limited to, an environment as shown in fig. 1. The terminal 104 includes a scanning device 106, and the terminal may scan the target item 102 through the scanning device 106 to obtain the item feature of the target item 102, where the target item is not configured with the image identifier. And after the article characteristics are acquired, acquiring a unit virtual resource value of the target article according to the article characteristics. According to the obtained unit virtual resource value and the metering information of the target object, order information to be processed is generated, and the order information is sent to the server 108 through the network through the step S102. After receiving the order information, the server 108 performs information self-service processing on the order information by using the winning characteristic information matched with the object for placing the target object. And returns the processing result to the terminal 104 through step S104.

In the related art, in the process of processing the target object, the target object is usually processed according to the image identification mark on the target object. That is, when the image recognition mark is not disposed on the target object, the target object cannot be processed. In this embodiment, when the image identifier is not configured on the target object, the object feature of the target object is extracted, so that the unit virtual resource value of the target object can be determined according to the extracted object feature, the order information can be generated according to the acquired unit virtual resource value and the metering information, and the order is processed according to the winning feature information of the object. Even if the target object is not provided with the image identification mark, the target object can still be automatically processed, and the effect of improving the processing efficiency of the target object is achieved.

Optionally, the information self-service processing method may be applied to, but not limited to, a terminal capable of scanning a target item, and the network may include, but is not limited to, a wireless network or a wired network. Wherein, this wireless network includes: bluetooth, WIFI, and other networks that enable wireless communication. Such wired networks may include, but are not limited to: wide area networks, metropolitan area networks, and local area networks. The server may include, but is not limited to, any hardware device capable of performing computations.

Optionally, as an optional implementation manner, as shown in fig. 2, the information self-service processing method includes:

s202, extracting the article characteristics of a target article placed in a designated area, wherein the target article is not configured with an image identification mark;

s204, determining a unit virtual resource value matched with the target object according to the object characteristics of the target object;

s206, generating order information to be processed according to the unit virtual resource value and the metering information corresponding to the target object placed in the designated area, wherein the order information carries a total virtual resource value used for exchanging and obtaining the target object;

and S208, performing information self-service processing on the order information by using the physiological characteristic information matched with the object for placing the target object.

Optionally, the information self-help processing method can be applied to the field of self-help settlement, but is not limited to the field of self-help settlement. The self-service information processing method is described below with reference to the self-service settlement field and fig. 3. The target item may be a commodity to be settled, the image identifier may be a barcode, the unit virtual resource value may be a unit price of the commodity, the total virtual resource value may be a total price of the commodity, and the object may be a user placing the commodity.

The self-help processing of the order information by using the physiological characteristic information matched with the object for placing the target object can include, but is not limited to, any one of the following:

1) acquiring fingerprint characteristics of a user, searching a user account matched with the fingerprint characteristics from a database according to the acquired fingerprint characteristics, and performing self-service information processing on the order information under the condition that the user account matched with the fingerprint characteristics is searched.

2) Obtaining Deoxyribonucleic acid (DNA) characteristics of a user, searching a user account matched with the DNA characteristics from a database according to the obtained DNA characteristics, and performing self-service information processing on the order information under the condition that the user account matched with the DNA characteristics is found.

3) The method comprises the steps of obtaining facial features of a user, searching a user account matched with the facial features from a database according to the obtained facial features, and carrying out self-service information processing on order information under the condition that the user account matched with the facial features is searched.

4) The method comprises the steps of obtaining pupil characteristics of a user, searching a user account matched with the pupil characteristics from a database according to the obtained pupil characteristics, and carrying out self-service information processing on the order information under the condition that the user account matched with the pupil characteristics is searched.

When the user selects a shopping commodity and settles the account, the terminal 302 extracts the item feature of the commodity needing to be settled through the step S302, after the item feature is extracted, the terminal 302 compares the extracted item feature with the item feature stored in the terminal database 304 through the step S304 to obtain the unit price of the commodity selected by the user, generates an order according to the unit price of the commodity and the quantity of the commodity, and transmits order information to the server 306 through the step S306. After obtaining the order information, the server 306 searches an account corresponding to the facial feature in the server database according to the facial feature of the user, and performs settlement. After the settlement, the server 306 returns the result of the settlement to the terminal 302 in step S310.

Optionally, generating the to-be-processed order information according to the unit virtual resource value and the metering information corresponding to the target item placed in the designated area includes: determining a metering mode matched with a target article; acquiring metering information of a target object placed in a designated area by calling a measuring device corresponding to a metering mode; and generating order information according to the unit virtual resource value and the metering information.

For example, the description continues with the self-checkout area described above. The variety and form of the commodity are different. Therefore, in the settlement, it is necessary to perform measurement according to the type of the product. The above-mentioned measuring apparatus includes: a quantity measuring device for measuring the quantity of the goods, a pressure measuring device for measuring the weight of the goods, a volume measuring device for measuring the volume of the goods. As shown in fig. 4, after the type of the commodity needing to be settled is obtained, according to the type of the commodity, the matched measuring device is called to measure the commodity, the metering information of the commodity is obtained after measurement, and the order information is generated according to the metering information and the unit virtual resource value of the commodity, so as to perform settlement.

Alternatively, the metering of different target items may be the same or different.

(1) Under the condition that the metering mode of the target object is counting, calling image acquisition equipment to acquire the number of the target objects placed in the specified area, wherein the metering information comprises the number; and obtaining the product of the unit virtual resource value and the quantity according to the unit virtual resource value and the metering information so as to generate order information.

For example, the description continues with the self-checkout area described above. If the commodity type is settled according to the number, for example, the commodity type is a pen, the quantity measuring device is called, the quantity of the pen is measured by using the quantity measuring device, the total price of the pen is obtained by multiplying the measured quantity of the pen by the unit price of the pen, an order is generated according to the total price of the pen, and settlement is carried out.

(2) Under the condition that the metering mode of the target object is weighing, calling pressure testing equipment to obtain the weight of the target object placed in the specified area, wherein the metering information comprises the weight; and obtaining the product of the unit virtual resource value and the weight according to the unit virtual resource value and the metering information so as to generate order information.

For example, the description continues with the self-checkout area described above. The units of the pressure test apparatus described above may be any weight unit, for example, one kilogram, two kilograms, one ton, etc. In the case that the commodity type is settled according to weight, for example, snack in bulk, the pressure testing device is called, the weight of the snack in bulk is obtained by using the pressure testing device, then the total price of the snack in bulk is obtained by multiplying the price per unit weight by the weight information obtained by the pressure testing device, and an order is generated according to the total price to settle.

Optionally, before identifying the object feature of the target object, acquiring sensing information of an infrared sensor, and after sensing the target object by the sensing information of the infrared sensor, scanning the target object from different directions by using a plurality of cameras to obtain the object feature of the target object.

Optionally, extracting the item features of the target item placed in the designated area comprises at least one of: identifying a color contained in a target item; extracting color features of the target object according to the colors; identifying a contour shape of a target item; extracting shape features of the target object according to the outline shape; identifying a volume of space occupied by a target item; and extracting the volume characteristics of the target object according to the space volume.

For example, the description continues with the self-checkout area described above. The information of color, shape, volume, etc. of different commodities is different. Therefore, when the commodity is identified, the color feature, the shape feature and the volume feature of the commodity are acquired, and if the color of the commodity is orange, the shape of the commodity is a ball, and the diameter of the commodity is 25 cm, the commodity can be identified as a basketball. The unit price of the good is then determined.

Optionally, determining the unit virtual resource value matched with the target item according to the item feature of the target item includes: obtaining stored sample characteristics; comparing the article characteristics with the sample characteristics; determining that the target article and the sample article indicated by the sample feature are the same article if the similarity between the article feature and the sample feature is greater than a first threshold; and taking the unit virtual resource value of the sample article as the unit virtual resource value of the target article.

For example, the description continues with the self-checkout area described above. The sample characteristics may be pre-stored color characteristics, shape characteristics, volume characteristics, and the like of the commodity, and as shown in fig. 5, the sample characteristics of the commodity and the type and unit price of the commodity are stored in the database. After the characteristic information of the commodity is acquired, for example, light yellow, circular ring shape, and 10-15 cm in diameter, the acquired characteristic information of the commodity is compared with the color characteristics, shape characteristics, volume characteristics, and the like of the commodity stored in the database to obtain the similarity between the characteristic information of the commodity and the characteristics of the sample. The similarity between the obtained characteristic information and the sample characteristic of the water cup reaches 98%, and if the similarity exceeds a first threshold (for example, the first threshold is 95%), the scanned commodity is considered as bread, and the unit price of the bread is taken as the unit price of the identified commodity.

Optionally, the performing information self-service processing on the order information by using the physiological characteristic information matched with the object on which the target object is placed includes: acquiring facial features of a subject through image acquisition equipment, wherein the physiological feature information comprises the facial features; and deducting the total virtual resource value from the target virtual resource account under the condition that the target virtual resource account bound with the object is found according to the facial features.

For example, the description continues with the self-checkout area described above. The image acquisition device may be a camera, and the target virtual resource account may be an application client account registered by a user, where the application client account carries a total asset value of the user. After the facial features of the user are collected through the camera, the application client account number of the user corresponding to the facial features is searched according to the facial features, and the total asset value of the user in the searched application client account number is reduced by the total price of the commodity.

Optionally, after the total virtual resource value is deducted from the target virtual resource account, a prompt message may be displayed, where the prompt message is used to prompt that the total virtual resource value has been deducted from the target virtual resource account. As shown in fig. 6, fig. 6 may be a display interface of a terminal, 602 is an interface for displaying a result, and 604 is a scanning device for scanning an article. After the commodity is scanned and the user's facial features are scanned for successful settlement, a message that the settlement has been successful is presented on the display interface 602 of the terminal.

Optionally, after the facial features of the subject are acquired by the image acquisition device, one of the following is further included: prompting to change the processing mode of order information under the condition that the target virtual resource account number bound with the object is not found according to the facial features; and prompting to rebind the target virtual resource account under the condition that the target virtual resource account bound with the object is not found according to the facial features.

For example, the description is continued with reference to the self-service settlement field, after the terminal scans the facial features of the user, when a target virtual resource account matched with the facial features of the user is found, if the target virtual resource account matched with the facial features is not found, the user may be prompted to bind the account or register a new account. As shown in fig. 7 and 8, when an account number matching with the facial features of the user is not searched in fig. 7, a prompt message for changing the payment method and a skip button for changing the payment method are displayed on a display interface of the terminal, and in the case that the skip button is pressed, the terminal can display all available payment methods. As shown in fig. 8, when an account matching with the facial features of the user is not searched in fig. 8, prompt information that the account needs to be bound is displayed on a display interface of the terminal, and the user may select to register a new account or bind an already registered account.

Optionally, after the facial features of the object are acquired by the image acquisition device, the method further includes: and prompting to input verification information under the condition that a plurality of virtual resource account numbers are found according to the facial features, wherein the verification information is used for determining a target virtual resource account number for performing information self-service processing on the order information.

For example, continuing to describe with the above self-service settlement field, as shown in fig. 9, after the facial features of the user are obtained, when a plurality of user accounts are found to exist according to the facial features, prompt information for requesting to input verification information may be displayed on a display interface of the terminal, so as to prompt the user to input verification information, so as to determine which of the found plurality of user accounts is to be settled. And after the verification information input by the user is acquired, the user account matched with the verification information is used for settlement.

Optionally, before extracting the item feature of the target item placed in the designated area, the method further includes: acquiring physiological characteristic information of a subject through a mobile terminal; and establishing a binding relationship between the physiological characteristic information of the object and the target virtual resource account for deducting the total virtual resource value through the mobile terminal.

For example, the description continues with the self-checkout area described above. As shown in fig. 10, the mobile terminal 1002 scans the facial features of the user and establishes a binding relationship with the user account of the user through the facial features. After the binding relationship is established, when the commodity is scanned and the settlement is carried out, the bound user account can be directly obtained through the scanned facial features of the user.

By the embodiment, under the condition that the image identification mark is not configured on the target object, the object feature of the target object is extracted, so that the unit virtual resource value of the target object can be determined according to the extracted object feature, the order information can be generated according to the acquired unit virtual resource value and the metering information, and the order is processed according to the winning feature information of the object. Even if the target object is not provided with the image identification mark, the target object can still be automatically processed, and the effect of improving the processing efficiency of the target object is achieved.

As an alternative implementation, generating the order information to be processed according to the unit virtual resource value and the metering information corresponding to the target item placed in the designated area includes:

s1, determining a metering mode matched with the target article;

s2, acquiring the metering information of the target object placed in the designated area by calling the measuring equipment corresponding to the metering mode;

and S3, generating order information according to the unit virtual resource value and the measurement information.

According to the embodiment, different measuring devices are called according to the measuring mode of the target object, and the measuring information of the target object is obtained through the different measuring devices, so that the measuring information of different target objects can be flexibly obtained, and the flexibility of obtaining the measuring information of the target object is improved.

As an alternative embodiment of the method according to the invention,

s1, obtaining the measurement information of the target item placed in the designated area by calling the measurement device corresponding to the measurement method includes: under the condition that the metering mode of the target object is counting, calling image acquisition equipment to acquire the number of the target objects placed in the specified area, wherein the metering information comprises the number;

s2, according to the unit virtual resource value and the measurement information, the order information generation includes: and acquiring the product of the unit virtual resource value and the quantity to generate order information.

According to the embodiment, the image acquisition equipment is called to acquire the number of the target articles under the condition that the metering mode of the target articles is counting, and the order information is generated according to the product of the number of the target articles and the unit resource virtual value, so that the accuracy of generating the order is improved.

As an alternative embodiment of the method according to the invention,

s1, obtaining the measurement information of the target item placed in the designated area by calling the measurement device corresponding to the measurement method includes: under the condition that the metering mode of the target object is weighing, calling pressure testing equipment to obtain the weight of the target object placed in the specified area, wherein the metering information comprises the weight;

s2, according to the unit virtual resource value and the measurement information, the order information generation includes: and acquiring the product of the unit virtual resource value and the weight to generate order information.

According to the embodiment, the pressure test equipment is called to obtain the weight of the target object under the condition that the metering mode of the target object is weighing, and the order information is generated according to the product of the weight of the target object and the unit resource virtual value, so that the accuracy of generating the order is improved.

As an alternative embodiment, extracting the item features of the target item placed in the designated area includes at least one of:

s1, identifying a color contained in the target item; extracting color features of the target object according to the colors;

s2, identifying the outline shape of the target object; extracting shape features of the target object according to the outline shape;

s3, identifying the space volume occupied by the target object; and extracting the volume characteristics of the target object according to the space volume.

Through this embodiment, through article characteristics such as the colour of extraction target article, rim shape and the space volume that occupies to further according to article characteristics identification article type that extracts, reached the effect that improves the degree of accuracy of discerning the target article.

As an alternative embodiment, determining the unit virtual resource value matching the target item according to the item characteristic of the target item includes:

s1, obtaining the stored sample characteristics;

s2, comparing the article characteristics with the sample characteristics;

s3, determining that the target article and the sample article indicated by the sample feature are the same article when the similarity between the article feature and the sample feature is larger than a first threshold value;

s4, the unit virtual resource value of the sample item is used as the unit virtual resource value of the target item.

According to the embodiment, the acquired article characteristics are compared with the stored sample characteristics to obtain the similarity of the article characteristics and the stored sample characteristics, and the unit virtual resource value of the sample article is used as the unit virtual resource value of the target article under the condition that the similarity is greater than the first threshold value, so that the accuracy of the acquired unit virtual resource value of the target article is improved.

As an optional embodiment, the self-help processing of the order information by using the physiological characteristic information matched with the object for placing the target object comprises:

s1, acquiring facial features of the object through image acquisition equipment, wherein the physiological feature information comprises the facial features;

and S2, deducting the total virtual resource value from the target virtual resource account under the condition that the target virtual resource account bound with the object is found according to the facial features.

Through the embodiment, the facial features of the object are collected through the image collecting device, the target virtual resource account is searched according to the facial features, and the total virtual resource value is deducted from the target virtual resource account, so that money is directly deducted from the target virtual resource account corresponding to the facial features, and the efficiency of deducting the total virtual resource value is improved.

As an optional implementation, after the facial features of the object are acquired by the image acquisition device, one of the following is further included:

(1) prompting to change the processing mode of order information under the condition that the target virtual resource account number bound with the object is not found according to the facial features;

(2) and prompting to rebind the target virtual resource account under the condition that the target virtual resource account bound with the object is not found according to the facial features.

As an alternative embodiment, after the facial features of the object are acquired by the image acquisition device, the method further includes:

and S1, prompting to input verification information under the condition that a plurality of virtual resource account numbers are found according to the facial features, wherein the verification information is used for determining a target virtual resource account number for performing information self-service processing on order information.

According to the embodiment, the verification information is obtained under the condition that a plurality of target virtual resource account numbers are found, and the target virtual resource account numbers are selected according to the verification information, so that the accuracy of the obtained target virtual resource account numbers is improved, and the flexibility of deducting the total virtual resource value is further improved.

As an alternative embodiment, before extracting the item feature of the target item placed in the designated area, the method further includes:

s1, acquiring physiological characteristic information of the object through the mobile terminal;

and S2, establishing a binding relationship between the physiological characteristic information of the object and the target virtual resource account for deducting the total virtual resource value through the mobile terminal.

According to the embodiment, the binding relationship between the physiological characteristic information of the object and the target virtual resource account for deducting the total virtual resource value is established, so that the corresponding target virtual resource account can be directly found through the victory characteristic information obtained by scanning, and the efficiency of obtaining the target virtual resource account is improved.

It should be noted that, for simplicity of description, the above-mentioned method embodiments are described as a series of acts or combination of acts, but those skilled in the art will recognize that the present invention is not limited by the order of acts, as some steps may occur in other orders or concurrently in accordance with the invention. Further, those skilled in the art should also appreciate that the embodiments described in the specification are preferred embodiments and that the acts and modules referred to are not necessarily required by the invention.

Through the above description of the embodiments, those skilled in the art can clearly understand that the method according to the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but the former is a better implementation mode in many cases. Based on such understanding, the technical solutions of the present invention may be embodied in the form of a software product, which is stored in a storage medium (such as ROM/RAM, magnetic disk, optical disk) and includes instructions for enabling a terminal device (such as a mobile phone, a computer, a server, or a network device) to execute the method according to the embodiments of the present invention.

According to another aspect of the embodiment of the invention, an information self-service processing device for implementing the information self-service processing method is also provided. As shown in fig. 11, the apparatus includes:

(1) an extracting unit 1102, configured to extract an item feature of a target item placed in a designated area, where the target item is not configured with an image recognition identifier;

(2) a determining unit 1104, configured to determine, according to the item feature of the target item, a unit virtual resource value matching the target item;

(3) a generating unit 1106, configured to generate order information to be processed according to the unit virtual resource value and the metering information corresponding to the target object placed in the designated area, where the order information carries a total virtual resource value used for exchanging and acquiring the target object;

(4) the processing unit 1108 is configured to perform information self-service processing on the order information by using the physiological characteristic information matched with the object on which the target object is placed.

Alternatively, the information self-service processing device can be applied to the field of self-service settlement without limitation. The information self-service processing device is described below with reference to the self-service settlement field and fig. 3. The target item may be a commodity to be settled, the image identifier may be a barcode, the unit virtual resource value may be a unit price of the commodity, the total virtual resource value may be a total price of the commodity, and the object may be a user placing the commodity.

As an alternative embodiment, the generating unit 1106 includes:

(1) the first determination module is used for determining a metering mode matched with the target object;

(2) the calling module is used for obtaining the metering information of the target object placed in the designated area by calling the measuring equipment corresponding to the metering mode;

(3) and the generating module is used for generating order information according to the unit virtual resource value and the metering information.

As an alternative embodiment of the method according to the invention,

(1) the calling module comprises: the first calling sub-module is used for calling the image acquisition equipment to acquire the number of the target articles placed in the designated area under the condition that the metering mode of the target articles is counting, wherein the metering information comprises the number;

(2) the generating module includes: and the first generation submodule is used for acquiring the product of the unit virtual resource value and the quantity so as to generate order information.

As an alternative embodiment of the method according to the invention,

(1) the calling module comprises: the second calling sub-module is used for calling the pressure testing equipment to acquire the weight of the target object placed in the designated area under the condition that the metering mode of the target object is weighing, wherein the metering information comprises the weight;

(2) the generating module includes: and the second generation submodule is used for acquiring the product of the unit virtual resource value and the weight so as to generate order information.

As an alternative embodiment, the above extraction unit 1102 includes at least one of:

(1) a first extraction module for identifying a color contained in a target item; extracting color features of the target object according to the colors;

(2) the second extraction module is used for identifying the outline shape of the target object; extracting shape features of the target object according to the outline shape;

(3) the third extraction module is used for identifying the space volume occupied by the target object; and extracting the volume characteristics of the target object according to the space volume.

As an alternative embodiment, the determining unit 1104 includes:

(1) the acquisition module is used for acquiring the stored sample characteristics;

(2) the comparison module is used for comparing the article characteristics with the sample characteristics;

(3) the second determination module is used for determining that the target article and the sample article indicated by the sample feature are the same article under the condition that the similarity between the article feature and the sample feature is greater than the first threshold value;

(4) and the third determining module is used for taking the unit virtual resource value of the sample article as the unit virtual resource value of the target article.

As an alternative embodiment, the processing unit 1108 includes:

(1) the system comprises an acquisition module, a processing module and a display module, wherein the acquisition module is used for acquiring facial features of a subject through image acquisition equipment, and physiological feature information comprises the facial features;

(2) and the deduction module is used for deducting the total virtual resource value from the target virtual resource account under the condition that the target virtual resource account bound with the object is found according to the facial features.

As an alternative embodiment, the processing unit 1108 further includes one of the following:

(1) the first prompting module is used for prompting to change the processing mode of the order information under the condition that the target virtual resource account number bound with the object is not found according to the facial features after the facial features of the object are collected through the image collecting equipment;

(2) and the second prompting module is used for prompting to rebind the target virtual resource account under the condition that the target virtual resource account bound with the object is not found according to the facial features after the facial features of the object are collected through the image collecting equipment.

As an alternative embodiment, the processing unit 1108 further includes:

(1) and the third prompting module is used for prompting to input verification information under the condition that the plurality of virtual resource account numbers are found according to the facial features after the facial features of the object are acquired through the image acquisition equipment, wherein the verification information is used for determining a target virtual resource account number for performing information self-service processing on the order information.

As an alternative embodiment, the above apparatus further comprises:

(1) the acquisition unit is used for acquiring physiological characteristic information of the object through the mobile terminal before extracting the object characteristics of the target object placed in the designated area;

(2) and the establishing unit is used for establishing the binding relationship between the physiological characteristic information of the object and the target virtual resource account for deducting the total virtual resource value through the mobile terminal.

According to another aspect of the embodiment of the invention, an information self-service processing system for implementing the information self-service processing method is further provided.

Optionally, as an optional implementation manner, as shown in fig. 12, the self-service information processing system includes:

(1) the self-service processing terminal 1202 is configured to extract an item feature of a target item placed in a designated area, where the target item is not configured with an image identification identifier; determining a unit virtual resource value matched with the target object according to the object characteristics of the target object; generating order information to be processed according to the unit virtual resource value and metering information corresponding to the target object placed in the designated area, wherein the order information carries a total virtual resource value used for exchanging and obtaining the target object;

(2) and the server 1204 is configured to obtain the order information, and perform information self-service processing on the order information by using physiological characteristic information matched with the object on which the target item is placed.

Alternatively, the self-service information processing system can be applied to the field of self-service settlement without limitation. The information self-service processing system is described below with reference to the field of self-service settlement. The target item may be a commodity to be settled, the image identifier may be a barcode, the unit virtual resource value may be a unit price of the commodity, the total virtual resource value may be a total price of the commodity, and the object may be a user placing the commodity.

When a user selects a shopping commodity to settle accounts, the self-service processing terminal extracts the article characteristics of the commodity needing to be settled, after the article characteristics are extracted, the self-service processing terminal compares the extracted article characteristics with the article characteristics stored in the terminal database to obtain the unit price of the commodity selected by the user, generates an order according to the unit price of the commodity and the quantity of the commodity, and sends order information to the server. After the server obtains the order information, according to the facial features of the user, an account corresponding to the facial features is searched in a server database, and settlement is carried out. And after settlement, the server returns a settlement result to the self-service processing terminal.

Optionally, the information self-service processing system may further include: and the mobile terminal is used for registering the target virtual resource account matched with the facial features according to the facial features of the user after receiving the facial features of the user.

Optionally, the self-service processing terminal may further include: a plurality of cameras for identifying the target item from different angles; and the infrared sensor is used for sensing the target object, and calling the plurality of cameras to acquire the object characteristics of the target object after the target object is sensed to be placed.

For example, continuing with the self-service settlement field, the infrared sensor in the self-service processing terminal is in operation to scan a fixed location. When the commodity placed in the fixed position is scanned, the self-service processing terminal calls the multiple cameras to scan the commodity in the fixed position from different angles, and the characteristics of the commodity are obtained. And after the article characteristics are obtained, the self-service processing terminal compares the article characteristics with pre-stored sample characteristics to obtain the type and unit price of the commodity, and calculates the total price of the commodity. And after the total price of the commodity is obtained, forming an order, and sending the order to a server for processing. The server sends a request to the self-service processing terminal after acquiring the order to request to acquire the facial feature information of the user, and the self-service processing terminal acquires the facial feature information of the user by using the plurality of cameras after acquiring the request sent by the server and returns the facial feature information to the server. And after the server acquires the facial features, deducting the total value from the user account corresponding to the facial features.

In the process, if the server searches the user account matched with the facial features and the user account corresponding to the facial features cannot be searched, the facial features are sent to the mobile terminal, the mobile terminal collects user information, registers the user account matched with the facial features and sends the user account to the server, and the server finishes deduction of the user account.

According to another aspect of the embodiment of the present invention, there is also provided an electronic device for implementing the self-help information processing method, as shown in fig. 13, the electronic device includes a memory 1302 and a processor 1304, the memory 1302 stores a computer program, and the processor 1304 is configured to execute the steps in any one of the method embodiments through the computer program.

Optionally, in this embodiment, the electronic apparatus may be located in at least one network device of a plurality of network devices of a computer network.

Optionally, in this embodiment, the processor may be configured to execute the following steps by a computer program:

s1, extracting the article characteristics of the target article placed in the designated area, wherein the target article is not configured with the image recognition identifier;

s2, determining a unit virtual resource value matched with the target item according to the item characteristics of the target item;

s3, generating order information to be processed according to the unit virtual resource value and the metering information corresponding to the target object placed in the designated area, wherein the order information carries a total virtual resource value for exchanging and acquiring the target object;

and S4, performing self-service information processing on the order information by using the physiological characteristic information matched with the object for placing the target object.

Alternatively, it can be understood by those skilled in the art that the structure shown in fig. 13 is only an illustration, and the electronic device may also be a terminal device such as a smart phone (e.g., an Android phone, an iOS phone, etc.), a tablet computer, a palmtop computer, and a Mobile Internet Device (MID), a PAD, and the like. Fig. 13 is a diagram illustrating a structure of the electronic device. For example, the electronic device may also include more or fewer components (e.g., network interfaces, display devices, etc.) than shown in FIG. 13, or have a different configuration than shown in FIG. 13.

The memory 1302 may be configured to store software programs and modules, such as program instructions/modules corresponding to the information self-service processing method and apparatus in the embodiment of the present invention, and the processor 1304 executes various functional applications and data processing by running the software programs and modules stored in the memory 1302, that is, implements the information self-service processing method. The memory 1302 may include high speed random access memory and may also include non-volatile memory, such as one or more magnetic storage devices, flash memory, or other non-volatile solid-state memory. In some examples, the memory 1302 may further include memory located remotely from the processor 1304, which may be connected to the terminal over a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof. The memory 1302 may be specifically, but not limited to, used for storing information such as sample characteristics of an item and a target virtual resource account number. As an example, as shown in fig. 13, the memory 1302 may include, but is not limited to, an extracting unit 1102, a determining unit 1104, a generating unit 1106, and a processing unit 1108 in the information processing apparatus. In addition, the present invention may further include, but is not limited to, other module units in the information processing apparatus, which are not described in detail in this example.

Optionally, the transmitting device 1306 is used for receiving or sending data via a network. Examples of the network may include a wired network and a wireless network. In one example, the transmission device 1306 includes a Network adapter (NIC) that can be connected to a router via a Network cable and other Network devices to communicate with the internet or a local area Network. In one example, the transmitting device 1306 is a Radio Frequency (RF) module, which is used to communicate with the internet in a wireless manner.

In addition, the electronic device further includes: a display 1308, configured to display the to-be-processed order information; and a connection bus 1310 for connecting the respective module parts in the above-described electronic apparatus.

According to a further aspect of embodiments of the present invention, there is also provided a storage medium having a computer program stored therein, wherein the computer program is arranged to perform the steps of any of the above-mentioned method embodiments when executed.

Alternatively, in the present embodiment, the storage medium may be configured to store a computer program for executing the steps of:

s1, determining a metering mode matched with the target article;

s1, obtaining the stored sample characteristics;

s2, comparing the article characteristics with the sample characteristics;

s1, prompting to change the processing mode of the order information under the condition that the target virtual resource account number bound with the object is not found according to the facial features;

and S2, prompting to rebind the target virtual resource account when the target virtual resource account bound with the object is not found according to the facial features.

Alternatively, in this embodiment, a person skilled in the art may understand that all or part of the steps in the methods of the foregoing embodiments may be implemented by a program instructing hardware associated with the terminal device, where the program may be stored in a computer-readable storage medium, and the storage medium may include: flash disks, Read-Only memories (ROMs), Random Access Memories (RAMs), magnetic or optical disks, and the like.

The above-mentioned serial numbers of the embodiments of the present invention are merely for description and do not represent the merits of the embodiments.

The integrated unit in the above embodiments, if implemented in the form of a software functional unit and sold or used as a separate product, may be stored in the above computer-readable storage medium. Based on such understanding, the technical solution of the present invention may be substantially or partially implemented in the prior art, or all or part of the technical solution may be embodied in the form of a software product stored in a storage medium, and including instructions for causing one or more computer devices (which may be personal computers, servers, or network devices) to execute all or part of the steps of the method according to the embodiments of the present invention.

In the above embodiments of the present invention, the descriptions of the respective embodiments have respective emphasis, and for parts that are not described in detail in a certain embodiment, reference may be made to related descriptions of other embodiments.

In the several embodiments provided in the present application, it should be understood that the disclosed client may be implemented in other manners. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the units is only one type of division of logical functions, and there may be other divisions when actually implemented, for example, a plurality of units or components may be combined or may be integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, units or modules, and may be in an electrical or other form.

The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.

In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.

The foregoing is only a preferred embodiment of the present invention, and it should be noted that, for those skilled in the art, various modifications and decorations can be made without departing from the principle of the present invention, and these modifications and decorations should also be regarded as the protection scope of the present invention.

Claims

1. An information self-help processing method is characterized by comprising the following steps:

extracting the object characteristics of a target object placed in a designated area, wherein the target object is not provided with an image recognition identifier;

determining a unit virtual resource value matched with the target object according to the object characteristics of the target object;

generating order information to be processed according to the unit virtual resource value and metering information corresponding to the target object placed in the designated area, wherein the order information carries a total virtual resource value used for exchanging and obtaining the target object;

and carrying out information self-service processing on the order information by utilizing the physiological characteristic information matched with the object for placing the target object.

2. The method of claim 1, wherein the generating order information to be processed according to the unit virtual resource value and the metering information corresponding to the target item placed in the designated area comprises:

determining a metering mode matched with the target object;

acquiring the metering information of the target object placed in the designated area by calling a measuring device corresponding to the metering mode;

and generating the order information according to the unit virtual resource value and the metering information.

3. The method of claim 2,

the acquiring the metering information of the target item placed in the designated area by calling the measuring device corresponding to the metering mode includes: calling an image acquisition device to acquire the number of the target articles placed in the designated area under the condition that the metering mode of the target articles is counting, wherein the metering information comprises the number;

the generating the order information according to the unit virtual resource value and the metering information comprises: and acquiring the product of the unit virtual resource value and the quantity to generate the order information.

4. The method of claim 2,

the acquiring the metering information of the target item placed in the designated area by calling the measuring device corresponding to the metering mode includes: calling a pressure test device to acquire the weight of the target object placed in the designated area under the condition that the metering mode of the target object is weighing, wherein the metering information comprises the weight;

the generating the order information according to the unit virtual resource value and the metering information comprises: and acquiring the product of the unit virtual resource value and the weight to generate the order information.

5. The method of claim 1, wherein the extracting the item features of the target item placed in the designated area comprises at least one of:

identifying a color contained in the target item; extracting the color characteristics of the target object according to the color;

identifying a contour shape of the target item; extracting shape features of the target object according to the outline shape;

identifying a volume of space occupied by the target item; and extracting the volume characteristics of the target object according to the space volume.

6. The method of claim 5, wherein said determining a unit virtual resource value matching the target item based on the item characteristic of the target item comprises:

obtaining stored sample characteristics;

comparing the item features with the sample features;

determining that the target item and the sample item indicated by the sample feature are the same item if the similarity between the item feature and the sample feature is greater than a first threshold;

taking a unit virtual resource value of the sample item as the unit virtual resource value of the target item.

7. The method of claim 1, wherein the self-help processing of the order information by using the physiological characteristic information matched with the object for placing the target item comprises:

acquiring facial features of the object through image acquisition equipment, wherein the physiological feature information comprises the facial features;

and deducting the total virtual resource value from the target virtual resource account under the condition that the target virtual resource account bound with the object is found according to the facial features.

8. The method of claim 7, further comprising, after said acquiring facial features of the subject by an image acquisition device, one of:

prompting to change the processing mode of the order information under the condition that the target virtual resource account bound with the object is not found according to the facial features;

and prompting to rebind the target virtual resource account under the condition that the target virtual resource account bound with the object is not found according to the facial features.

9. The method of claim 7, further comprising, after said acquiring facial features of the subject by an image acquisition device:

and prompting to input verification information under the condition that a plurality of virtual resource account numbers are found according to the facial features, wherein the verification information is used for determining the target virtual resource account number for performing information self-service processing on the order information.

10. An information self-service processing device, comprising:

the device comprises an extraction unit, a storage unit and a display unit, wherein the extraction unit is used for extracting the article characteristics of a target article placed in a specified area, and the target article is not provided with an image identification mark;

the determining unit is used for determining a unit virtual resource value matched with the target object according to the object characteristic of the target object;

a generating unit, configured to generate order information to be processed according to the unit virtual resource value and metering information corresponding to the target object placed in the designated area, where the order information carries a total virtual resource value used for exchanging and acquiring the target object;

and the processing unit is used for carrying out information self-service processing on the order information by utilizing the physiological characteristic information matched with the object for placing the target object.

11. The apparatus of claim 10, wherein the generating unit comprises:

the first determination module is used for determining a metering mode matched with the target object;

the calling module is used for obtaining the metering information of the target object placed in the designated area by calling the measuring equipment corresponding to the metering mode;

and the generating module is used for generating the order information according to the unit virtual resource value and the metering information.

12. The apparatus of claim 11,

the calling module comprises: a first calling sub-module, configured to, when the metering mode of the target item is counting, call an image acquisition device to acquire the number of the target item placed in the designated area, where the metering information includes the number; the generation module comprises: the first generation submodule is used for acquiring the product of the unit virtual resource value and the quantity to generate the order information; or

The calling module comprises: a second calling sub-module, configured to, when the metering manner of the target item is weighing, call a pressure testing device to obtain a weight of the target item placed in the designated area, where the metering information includes the weight; the generation module comprises: and the second generation submodule is used for acquiring the product of the unit virtual resource value and the weight so as to generate the order information.

13. An information self-service processing system, comprising:

the self-service processing terminal is used for extracting the article characteristics of a target article placed in a specified area, wherein the target article is not provided with an image identification mark; determining a unit virtual resource value matched with the target object according to the object characteristics of the target object; generating order information to be processed according to the unit virtual resource value and metering information corresponding to the target object placed in the designated area, wherein the order information carries a total virtual resource value used for exchanging and obtaining the target object;

and the server is used for acquiring the order information and carrying out information self-service processing on the order information by utilizing the physiological characteristic information matched with the object for placing the target object.

14. A storage medium comprising a stored program, wherein the program when executed performs the method of any of claims 1 to 9.

15. An electronic device comprising a memory and a processor, characterized in that the memory has stored therein a computer program, the processor being arranged to execute the method of any of claims 1 to 9 by means of the computer program.