CN110599114A - Business process processing method, device, equipment and computer readable storage medium - Google Patents
Business process processing method, device, equipment and computer readable storage medium Download PDFInfo
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Abstract
The application relates to the technical field of artificial intelligence and discloses a business process processing method, a device, equipment and a computer readable storage medium. The method comprises the following steps: determining a current service node where a service flow is located, and determining a service processing type corresponding to the current service node; generating an exclusive service processing type corresponding to the current service node based on the service processing type, and pushing an initial state of the exclusive service processing type to a client; and when the progress update of the current service node is detected, determining an update state corresponding to the exclusive service processing type based on the update progress, and pushing the update state to the client. According to the method and the device, the state of the exclusive service processing type is updated according to the progress of the service node, so that a client can master the service processing progress in real time according to the state of the exclusive service processing type.
Description
Technical Field
The present application relates to the field of business processing technologies, and in particular, to a business process processing method, device, and apparatus, and a computer-readable storage medium.
Background
In the existing business processing process, there are some defects, for example, the flow of business processing is not transparent to the client, the client cannot know the business processing progress in real time, and cannot know the due guarantee of the client, which causes the client to have poor business handling experience. Therefore, how to let the client master the business processing progress in real time is a technical problem which needs to be solved urgently.
Disclosure of Invention
The present application mainly aims to provide a method, an apparatus, a device and a computer readable storage medium for processing a business process, and aims to solve the technical problem that a client cannot know a processing progress in real time in the existing business processing process.
In order to achieve the above object, the present application provides a business process processing method, where the business process processing method includes the following steps:
determining a current service node where a service flow is located, and determining a service processing type corresponding to the current service node, wherein the service processing type comprises different states;
generating an exclusive service processing type corresponding to the current service node based on the service processing type, and pushing an initial state of the exclusive service processing type to a client;
and when the progress update of the current service node is detected, determining an update state corresponding to the exclusive service processing type based on the update progress, and pushing the update state to the client.
Optionally, before determining the current service node where the service flow is located and determining the service processing type corresponding to the current service node, the method further includes:
establishing a preset service processing type list, wherein the preset service processing type list comprises service processing types corresponding to different service nodes and different states contained in the different service processing types;
and saving the preset service processing type list.
Optionally, the generating an exclusive service processing type corresponding to the current service node based on the service processing type, and pushing an initial state of the exclusive service processing type to a client includes:
inquiring in the preset service processing type list based on the service processing type, and determining the current state corresponding to the service processing type;
inquiring the service flow, determining a service case corresponding to the service flow, and determining a user grade corresponding to the service case, wherein different user grades correspond to different time limits;
determining an initial state of an exclusive service processing type corresponding to the current service node based on the current state corresponding to the service processing type and the user level;
and pushing the initial state of the exclusive service processing type to a client.
Optionally, after the pushing the initial state of the dedicated traffic processing type to the client, the method further includes:
and sending prompt information to the client to remind the client to check the initial state of the exclusive service processing type.
Optionally, when it is detected that the progress of the current service node is updated, determining an update state corresponding to the exclusive service processing type based on the updated progress, and pushing the update state to the client includes:
if an instruction of completing online card punching by a survey staff end is received within a time limit corresponding to the user level, determining the progress updating of the current service node, inquiring in the preset service processing type list, and determining the next state of the initial state as an updated state;
and pushing the update state to the client.
Optionally, when the progress update of the current service node is detected, after determining an update state corresponding to the exclusive service processing type based on the update progress and pushing the update state to the client, the method further includes:
after the service process of the current service node is processed, determining a next service node corresponding to the current service node;
determining a service processing type corresponding to the next service node, and generating an exclusive service processing type corresponding to the next service node based on the service processing type corresponding to the next service node;
and pushing the initial state of the exclusive service processing type corresponding to the next service node to the client.
Optionally, after the service process of the current service node is completed, determining a next service node corresponding to the current service node includes:
when an online card punching instruction of a surveyor terminal is received within a time limit corresponding to the user level, determining that the service process of the current service node is finished;
and acquiring a service processing flow table corresponding to the service flow, inquiring in the service processing flow table, and determining a next service node of the current service node.
In addition, to achieve the above object, the present application further provides a business process processing apparatus, where the business process processing apparatus includes:
the system comprises a determining module, a judging module and a judging module, wherein the determining module is used for determining a current service node where a service process is located and determining a service processing type corresponding to the current service node, and the service processing type comprises different states;
the first pushing module is used for generating an exclusive service processing type corresponding to the current service node based on the service processing type and pushing an initial state of the exclusive service processing type to a client;
and the updating module is used for determining an updating state corresponding to the exclusive service processing type based on the updating progress when the progress updating of the current service node is detected, and pushing the updating state to the client.
Optionally, the business process processing apparatus further includes:
the system comprises a preset module, a processing module and a processing module, wherein the preset module is used for establishing a preset service processing type list, and the preset service processing type list comprises service processing types corresponding to different service nodes and different states contained in the different service processing types;
and the storage module is used for storing the preset service processing type list.
Optionally, the first pushing module comprises:
the query unit is used for querying in the preset service processing type list based on the service processing type and determining the current state corresponding to the service processing type;
the grade determining unit is used for inquiring the business process, determining a business case corresponding to the business process and determining a user grade corresponding to the business case, wherein different user grades correspond to different time limits;
an initial state determining unit, configured to determine an initial state of an exclusive service processing type corresponding to the current service node based on a current state corresponding to the service processing type and the user level;
and the initial state pushing unit is used for pushing the initial state of the exclusive service processing type to the client.
Optionally, the business process processing apparatus further includes:
and the prompting module is used for sending prompting information to the client so as to prompt a client to check the initial state of the exclusive service processing type.
Optionally, the update module includes:
an update state query unit, configured to determine, if an instruction for completing online card punching by a surveyor end is received within a time limit corresponding to the user class, that the progress of the current service node is updated, perform query in the preset service processing type list, and determine that a next state of the initial state is an update state;
and the update state pushing unit is used for pushing the update state to the client.
Optionally, the business process processing apparatus further includes:
the acquisition module is used for determining a next service node corresponding to the current service node after the service flow of the current service node is processed;
a generating module, configured to determine a service processing type corresponding to the next service node, and generate an exclusive service processing type corresponding to the next service node based on the service processing type corresponding to the next service node;
and the second pushing module is used for pushing the initial state of the exclusive service processing type corresponding to the next service node to the client.
Optionally, the obtaining module includes:
a processing completion unit, configured to determine that the service process of the current service node is completed when an instruction for online card punching of a surveyor terminal is received within a time limit corresponding to the user level;
and the service query unit is used for acquiring a service processing flow table corresponding to the service flow, querying in the service processing flow table and determining a next service node of the current service node.
In addition, to achieve the above object, the present application also provides a business process processing device, which includes an input/output unit, a memory and a processor, where the memory stores computer readable instructions, and the computer readable instructions, when executed by the processor, cause the processor to implement the steps of the business process processing method as described above when executed.
In addition, to achieve the above object, the present application also provides a computer readable storage medium, on which a business process processing program is stored, and the business process processing program, when executed by a processor, implements the steps of the business process processing method as described above.
The service process processing method provided by the application comprises the steps of firstly determining a current service node where a service process is located, namely determining a service processing type corresponding to the current service node; generating an exclusive service processing type corresponding to the current service node based on the service processing type, and pushing an initial state of the exclusive service processing type to the client so that the client can know the processing state of the current service node; further, if the progress of the current service node is updated, the updated state corresponding to the exclusive service processing type is correspondingly pushed to the client, so that the client can master the service processing progress in real time. According to the business process processing method, the exclusive business processing type is made for the client at each business node in the business processing process, and the state of the exclusive business processing type is updated according to the progress of the business node, so that the client can master the business processing progress in real time according to the state of the exclusive business processing type, and the business processing experience of the client is improved.
Drawings
Fig. 1 is a schematic structural diagram of a business process processing device in a hardware operating environment according to an embodiment of the present application;
fig. 2 is a schematic flow chart of an embodiment of a business process processing method of the present application;
FIG. 3 is a functional block diagram of an embodiment of a business process processing apparatus according to the present application;
FIG. 4 is a functional block diagram of another embodiment of a business process processing apparatus according to the present application;
fig. 5 is a schematic functional unit diagram of a first push module 20 in an embodiment of the business process processing apparatus of the present application;
FIG. 6 is a functional block diagram of another embodiment of a business process processing apparatus according to the present application;
FIG. 7 is a functional block diagram of an update module 30 according to an embodiment of the present application;
FIG. 8 is a functional block diagram of another embodiment of a business process processing apparatus according to the present application;
fig. 9 is a schematic functional unit diagram of an acquisition module 70 in another embodiment of the business process processing apparatus of the present application.
The implementation, functional features and advantages of the objectives of the present application will be further explained with reference to the accompanying drawings.
Detailed Description
It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application.
As shown in fig. 1, fig. 1 is a schematic structural diagram of a business process processing device in a hardware operating environment according to an embodiment of the present application.
The business process processing device in the embodiment of the present application may be a terminal device with data processing capability, such as a portable computer and a server.
As shown in fig. 1, the business process processing device may include: a processor 1001, such as a CPU, a network interface 1004, a user interface 1003, a memory 1005, a communication bus 1002. Wherein a communication bus 1002 is used to enable connective communication between these components. The user interface 1003 may include a Display screen (Display), an input unit such as a Keyboard (Keyboard), and the optional user interface 1003 may also include a standard wired interface, a wireless interface. The network interface 1004 may optionally include a standard wired interface, a wireless interface (e.g., WI-FI interface). The memory 1005 may be a high-speed RAM memory or a non-volatile memory (e.g., a magnetic disk memory). The memory 1005 may alternatively be a storage device separate from the processor 1001 described previously.
Those skilled in the art will appreciate that the business process processing apparatus configuration illustrated in FIG. 1 is not intended to be limiting and may include more or fewer components than those illustrated, or some components may be combined, or a different arrangement of components.
As shown in fig. 1, a memory 1005, which is a kind of computer storage medium, may include therein an operating system, a network communication module, a user interface module, and a business process handler.
In the business process processing apparatus shown in fig. 1, the network interface 1004 is mainly used for connecting to a background server and performing data communication with the background server; the user interface 1003 is mainly used for connecting a client (user side) and performing data communication with the client; and processor 1001 may be configured to invoke the business process handlers stored in memory 1005 and perform the operations of the various embodiments of the business process methods described below.
Referring to fig. 2, fig. 2 is a schematic flow chart of an embodiment of a business process processing method according to the present application, in this embodiment, the business process processing method includes:
step S10, determining a current service node where the service flow is located, and determining a service processing type corresponding to the current service node, where the service processing type includes different states.
In this embodiment, first, a current service node where a service flow is located is determined, taking the vehicle insurance claim settlement service as an example, the claim settlement service node of the vehicle insurance claim settlement service may include a declaration node, a survey and damage assessment node, a repair node, a receipt and verification claim document node, an approval node, a claim payment node, a settlement node, and the like. In practical applications, the vehicle insurance claim settlement service may further include other claim settlement service nodes, and the claim settlement service nodes of the vehicle insurance claim settlement service are not limited herein.
Further, a service processing type corresponding to the current service node is obtained, and different claim settlement service nodes correspond to different service processing types, in this embodiment, the service processing types may include a time-limited on-site commitment, a full-term quality-guaranteeing vehicle repair service commitment, a claim-limited on-account service commitment, a claim settlement full-process exclusive accompanying commitment, and the like. For example, in the survey damage assessment node, a time limit can be set for reaching the field commitment, namely, after the commitment user reports, a surveyor will reach the insurance site within a certain time limit.
In this embodiment, a service processing type list is preset, and service processing types corresponding to different service nodes are stored in the preset service processing type list, so that the determination of the service processing type corresponding to the current service node is determined based on query in the preset service processing type list. After the current claim service node where the claim service is located is obtained, the service processing type corresponding to the current claim service node can be determined by querying in the service processing type list based on the determined current claim service node.
Step S20, generating an exclusive service processing type corresponding to the current service node based on the service processing type, and pushing the initial state of the exclusive service processing type to the client.
After the service processing type corresponding to the current service node is determined, further, an exclusive service processing type corresponding to the current claim settlement service node of the claim settlement service is generated according to the service processing type, and the exclusive service processing type is related to the service processing type corresponding to the current claim settlement service node and the user grade.
Specifically, in this embodiment, even though the traffic processing types of the same type are the same, different dedicated traffic processing types are corresponding to different car insurance users, and the difference of the dedicated traffic processing types may be determined based on the difference of the user classes. For example, taking a time-limited arrival at-site commitment corresponding to a survey damage assessment node as an example, the exclusive service processing type corresponding to the vehicle insurance user a with a higher level may be that a surveyor arrives at an insurance site within 6 hours after a report, and the exclusive service processing type corresponding to the vehicle insurance user B with a lower level may be that a surveyor arrives at an insurance site within 10 hours after a report. The service process processing equipment determines the user grade corresponding to the claim settlement service by inquiring the claim settlement service, namely, the exclusive service processing type corresponding to the current claim settlement service node can be determined according to the service processing type corresponding to the current claim settlement service node and the vehicle insurance user grade.
And after determining the exclusive service processing type corresponding to the current service node based on the service processing type corresponding to the current service node and the grade of the user, pushing the initial state of the exclusive service processing type to the client so that the user can know the progress of the current service node, wherein the initial state of the exclusive service processing type is obtained by querying the service process processing equipment from the service processing type list. For example, taking a time-limited arrival at-site commitment corresponding to a survey damage assessment node as an example, if the exclusive service processing type of the car insurance user a is that a surveyor arrives at an insurance site within 6 hours after reporting, the state of the corresponding service processing type is "countdown" after the exclusive service processing type is generated, that is, the surveyor selects to go to the insurance site, but does not arrive at the site, the state is marked as the initial state of the exclusive service processing type corresponding to the car insurance user a, and the initial state is pushed to the client, so that the car insurance user a knows that the surveyor is heading to the insurance site. Or, if the current claim settlement service node is a claim node, the corresponding service processing type is a service commitment with a limit of claim payment, the exclusive service processing type may be a commitment for transferring the claim payment to a corresponding account within 48 hours, an initial state of the exclusive service processing type at this time is "not in account", and the service flow processing device pushes the initial state to the client, so that the client knows that the claim payment node is opened, but the claim payment is not transferred to the account within the limit of commitment payment.
Further, in order to achieve the technical effect of enabling the client to master the business process processing progress in real time, in this embodiment, a business process processing client is provided, and the user checks the business process processing progress, contacts a surveyor, or queries a business processing problem by logging in the client. It can be understood that, in this embodiment, in order to further improve the claim settlement experience of the client, in the initial state of the dedicated service processing type pushed to the client, in addition to the specific state of the dedicated service processing type, a specific time limit corresponding to the specific state may also be included. For example, when in the survey damage-assessment node, the exclusive business process type initial state pushed to the client may be "countdown-surveyor will arrive at the scene of the accident within 6 hours" so that the vehicle insurance user has a more accurate understanding of the progress of the survey damage-assessment. Meanwhile, after the initial state of the exclusive service processing type is pushed to the client, prompt information can be further sent to the client so as to remind the client to log in the client to check the initial state of the exclusive service processing type.
Step S30, when it is detected that the progress of the current service node is updated, determining an update state corresponding to the exclusive service processing type based on the updated progress, and pushing the update state to the client.
Specifically, if the progress in the current service node is updated, the state of the dedicated service processing type is updated according to the state included in the service processing type corresponding to the service node. Similarly, taking the time-limited arrival field commitment corresponding to the survey damage assessment node as an example, when the exclusive service processing type is generated, the initial state of the exclusive service processing type is 'countdown', when the surveyor arrives at the field within the committed time limit, the online card punching is performed by logging in the related application program to indicate that the surveyor has arrived at the field, and at this time, the state of the exclusive service processing type should be correspondingly updated to 'reached', and the updated state is pushed to the client. Or, if the current claim settlement service node is a claim node, the initial state of the exclusive service processing type is "not available", and if the claim is transferred to the corresponding account within the commitment time limit, the state of the exclusive service processing type should be updated to "available account", so that the customer checks the condition that the claim is available account after seeing the updated state.
In this embodiment, first, a current service node where a service flow is located is determined, that is, a service processing type corresponding to the current service node can be determined; generating an exclusive service processing type corresponding to the current service node based on the service processing type, and pushing an initial state of the exclusive service processing type to the client so that the client can know the processing state of the current service node; further, if the progress of the current service node is updated, the updated state corresponding to the exclusive service processing type is correspondingly pushed to the client, so that the client can master the service processing progress in real time. According to the business process processing method, the exclusive business processing type is made for the client at each business node in the business processing process, and the state of the exclusive business processing type is updated according to the progress of the business node, so that the client can master the business processing progress in real time according to the state of the exclusive business processing type, and the business processing experience of the client is improved.
Further, before step S10, the method further includes:
step S40, establishing a preset service processing type list, wherein the preset service processing type list comprises service processing types corresponding to different service nodes and different states contained in the different service processing types;
and step S50, saving a preset service processing type list.
In this embodiment, a service processing type list is preset, and service processing types corresponding to different service nodes and different states included in the different service processing types are stored in the preset service processing type list. Taking the car insurance claim settlement service as an example, as shown in the following table 1, a list of service processing types corresponding to some claim settlement service nodes in the car insurance claim settlement service is provided:
TABLE 1
In this embodiment, different claim service nodes correspond to different service processing types, and after a current claim service node where a claim service flow is located is determined, the service processing type corresponding to the current claim service node can be determined by querying in the service processing type list based on the determined current claim service node. Similarly, the initial state and the updated state of the exclusive service processing type can also be obtained by querying from the service processing type list, so that the initial state and the updated state of the exclusive service processing type corresponding to the current claim settlement service node are pushed to the client, and the client can master the claim settlement progress in real time.
Further, step S30 includes:
step S301, if an instruction of completing online card punching by a survey staff end is received within a time limit corresponding to a user level, determining the progress updating of the current service node, inquiring in a preset service processing type list, and determining the next state of the initial state as an updating state;
step S302, pushing the update state to the client.
Similarly, in this embodiment, a claim settlement investigator terminal is provided, and the investigator performs online card punching through the claim settlement investigator terminal to indicate that the exclusive service processing type corresponding to the current claim settlement service node is completed. For example, taking the time-limited arrival of the site commitment corresponding to the survey damage assessment node as an example, when the dedicated service processing type is generated, the initial state of the dedicated service processing type is "countdown", when the surveyor arrives at the site within the time limit of the commitment, the on-line card punching is performed by logging in the related claim survey staff end to indicate that the surveyor has arrived at the site of the insurance, and then the state of the dedicated service processing type is updated to "reached" correspondingly, and the updated state is pushed to the client. Or, if the current claim settlement service node is a claim node, the initial state of the exclusive service processing type is "not available", and if the claim is transferred to the corresponding account within the commitment time limit, the state of the exclusive service processing type should be updated to "available", so that the customer checks the condition that the claim is available after seeing the updated state of the exclusive service processing type.
In this embodiment, if the progress of the current service node is updated, the update status corresponding to the exclusive service processing type is correspondingly pushed to the client, so that the client can grasp the processing progress of the service flow in real time.
Further, after step S30, the method further includes
Step S60, after the service process of the current service node is finished, determining the next service node corresponding to the current service node;
step S70, determining the service processing type corresponding to the next service node, and generating the exclusive service processing type corresponding to the next service node based on the service processing type corresponding to the next service node;
step S80, the initial state of the exclusive service processing type corresponding to the next service node is pushed to the client.
In this embodiment, if the current service node is finished and enters the next service node, the service processing type corresponding to the next service node is determined, the exclusive service processing type corresponding to the next service node is generated according to the service processing type, and the initial state of the exclusive service processing type is determined and pushed to the client, so that the user can know that the service processing flow enters the next service node.
Further, after step S20, the method further includes:
step S90, if the progress update of the current service node is not detected within the commitment time limit corresponding to the user grade, determining a corresponding compensation mode according to the user grade;
and S100, compensating the corresponding user based on the compensation mode.
In this embodiment, if the dedicated service processing type is not completed, that is, the progress of the current service node is not updated within the commitment time limit corresponding to the user class, a corresponding compensation manner is determined according to the user class, so as to compensate for the fact that the service process is not completed in time for the user. Taking the car insurance claim settlement service as an example, specifically, the customer may be compensated by issuing a ticket, for example, when the customer is in the survey damage assessment node, the initial state of the exclusive service processing type pushed to the client is "countdown — the surveyor will arrive at the insurance site within 6 hours", but the exclusive service processing type is considered as incomplete if the surveyor does not arrive at the insurance site within 6 hours, so that the customer is compensated by issuing the ticket, of course, other compensation manners may be included, and the compensation manner is not limited herein.
Specifically, the amount of compensation for the customer by issuing the ticket can be adjusted according to different levels of the car insurance users. For example, for the car insurance user A with a higher rank, the amount of the compensation for issuing the ticket may be 50 yuan, and for the car insurance user B with a lower rank, the amount of the compensation for issuing the ticket may be 20 yuan.
In this embodiment, when the exclusive service processing type for the car insurance user is not completed within the promised time limit, corresponding compensation is provided for the user, and the service processing experience of the customer is improved.
Referring to fig. 3, fig. 3 is a functional module schematic diagram of an embodiment of a business process processing apparatus according to the present application.
In this embodiment, the business process processing apparatus includes:
a determining module 10, configured to determine a current service node where a service flow is located, and determine a service processing type corresponding to the current service node, where the service processing type includes different states;
a first pushing module 20, configured to generate an exclusive service processing type corresponding to the current service node based on the service processing type, and push an initial state of the exclusive service processing type to a client;
an updating module 30, configured to determine, when it is detected that the progress of the current service node is updated, an update state corresponding to the exclusive service processing type based on the updated progress, and push the update state to the client.
Further, referring to fig. 4, the business process processing apparatus further includes:
the preset module 40 is configured to establish a preset service processing type list, where the preset service processing type list includes service processing types corresponding to different service nodes and different states included in the different service processing types;
a saving module 50, configured to save the preset service processing type list.
Further, referring to fig. 5, the first push module 20 includes:
a query unit 201, configured to perform a query in the preset service processing type list based on the service processing type, and determine a current state corresponding to the service processing type;
a grade determining unit 202, configured to query the service flow, determine a service case corresponding to the service flow, and determine a user grade corresponding to the service case, where different user grades correspond to different time limits;
an initial state determining unit 203, configured to determine an initial state of an exclusive service processing type corresponding to the current service node based on the current state corresponding to the service processing type and the user level;
an initial state pushing unit 204, configured to push the initial state of the dedicated service processing type to the client.
Further, referring to fig. 6, the business process processing apparatus further includes:
and the prompt module 60 is configured to send prompt information to the client to prompt the client to view the initial state of the dedicated service processing type.
Further, referring to fig. 7, the update module 30 includes:
an update state query unit 301, configured to determine, if an instruction for completing online card punching by a surveyor end is received within a time limit corresponding to the user class, that the progress of the current service node is updated, perform query in the preset service processing type list, and determine that a next state of the initial state is an update state;
an update status pushing unit 302, configured to push the update status to the client.
Further, referring to fig. 8, the business process processing apparatus further includes:
an obtaining module 70, configured to determine a next service node corresponding to the current service node after a service flow of the current service node is processed;
a generating module 80, configured to determine a service processing type corresponding to the next service node, and generate an exclusive service processing type corresponding to the next service node based on the service processing type corresponding to the next service node;
the second pushing module 90 is configured to push the initial state of the dedicated service processing type corresponding to the next service node to the client.
Further, referring to fig. 9, the obtaining module 70:
a processing completion unit 701, configured to determine that the service process of the current service node is completed when an instruction for online card punching of a surveyor terminal is received within a time limit corresponding to the user level;
a service query unit 702, configured to obtain a service processing flow table corresponding to the service flow, and query in the service processing flow table to determine a next service node of the current service node.
The specific embodiment of the service flow processing apparatus of the present application is substantially the same as each embodiment of the service flow processing method, and details are not described herein.
In addition, an embodiment of the present application further provides a computer-readable storage medium, where a business process processing program is stored on the computer-readable storage medium, and when the business process processing program is executed by a processor, the steps of the business process processing method are implemented as described above.
The specific embodiment of the computer-readable storage medium of the present application is substantially the same as the embodiments of the business process processing method described above, and details thereof are not repeated herein.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or system that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or system. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or system that comprises the element.
The above-mentioned serial numbers of the embodiments of the present application are merely for description and do not represent the merits of the embodiments.
Through the above description of the embodiments, those skilled in the art will clearly understand that the method of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but in many cases, the former is a better implementation manner. Based on such understanding, the technical solutions of the present application may be embodied in the form of a software product, which is stored in a storage medium (e.g., ROM/RAM, magnetic disk, optical disk) as described above and includes instructions for enabling a terminal device (e.g., a mobile phone, a computer, a server, an air conditioner, or a network device) to execute the method according to the embodiments of the present application.
The above description is only a preferred embodiment of the present application, and not intended to limit the scope of the present application, and all modifications of equivalent structures and equivalent processes, which are made by the contents of the specification and the drawings of the present application, or which are directly or indirectly applied to other related technical fields, are included in the scope of the present application.
Claims (10)
1. A business process processing method is characterized by comprising the following steps:
determining a current service node where a service flow is located, and determining a service processing type corresponding to the current service node, wherein the service processing type comprises different states;
generating an exclusive service processing type corresponding to the current service node based on the service processing type, and pushing an initial state of the exclusive service processing type to a client;
and when the progress update of the current service node is detected, determining an update state corresponding to the exclusive service processing type based on the update progress, and pushing the update state to the client.
2. The business process processing method of claim 1, wherein before determining the current business node where the business process is located and determining the business process type corresponding to the current business node, further comprising:
establishing a preset service processing type list, wherein the preset service processing type list comprises service processing types corresponding to different service nodes and different states contained in the different service processing types;
and saving the preset service processing type list.
3. The business process processing method of claim 2, wherein the generating an exclusive business process type corresponding to the current business node based on the business process type and pushing an initial state of the exclusive business process type to a client comprises:
inquiring in the preset service processing type list based on the service processing type, and determining the current state corresponding to the service processing type;
inquiring the service flow, determining a service case corresponding to the service flow, and determining a user grade corresponding to the service case, wherein different user grades correspond to different time limits;
determining an initial state of an exclusive service processing type corresponding to the current service node based on the current state corresponding to the service processing type and the user level;
and pushing the initial state of the exclusive service processing type to a client.
4. The business process flow processing method of claim 3, wherein after said pushing the initial state of the proprietary business process type to a client, further comprising:
and sending prompt information to the client to remind the client to check the initial state of the exclusive service processing type.
5. The business process processing method of claim 3, wherein the determining an update status corresponding to the exclusive business processing type based on an update progress when detecting a progress update of the current business node, and pushing the update status to the client comprises:
if an instruction of completing online card punching by a survey staff end is received within a time limit corresponding to the user level, determining the progress updating of the current service node, inquiring in the preset service processing type list, and determining the next state of the initial state as an updated state;
and pushing the update state to the client.
6. The business process processing method of claim 1, wherein after determining an update status corresponding to the exclusive business processing type based on an update progress when the progress update of the current business node is detected, and pushing the update status to the client, the method further comprises:
after the service process of the current service node is processed, determining a next service node corresponding to the current service node;
determining a service processing type corresponding to the next service node, and generating an exclusive service processing type corresponding to the next service node based on the service processing type corresponding to the next service node;
and pushing the initial state of the exclusive service processing type corresponding to the next service node to the client.
7. The business process processing method of claim 6, wherein after the business process of the current business node is completed, determining a next business node corresponding to the current business node comprises:
when an online card punching instruction of a surveyor terminal is received within a time limit corresponding to the user level, determining that the service process of the current service node is finished;
and acquiring a service processing flow table corresponding to the service flow, inquiring in the service processing flow table, and determining a next service node of the current service node.
8. A business process processing apparatus, wherein the business process processing apparatus comprises:
the system comprises a determining module, a judging module and a judging module, wherein the determining module is used for determining a current service node where a service process is located and determining a service processing type corresponding to the current service node, and the service processing type comprises different states;
the first pushing module is used for generating an exclusive service processing type corresponding to the current service node based on the service processing type and pushing an initial state of the exclusive service processing type to a client;
and the updating module is used for determining an updating state corresponding to the exclusive service processing type based on the updating progress when the progress updating of the current service node is detected, and pushing the updating state to the client.
9. A business process processing apparatus comprising an input-output unit, a memory and a processor, the memory having stored therein computer readable instructions which, when executed by the processor, cause the processor to perform the steps of the business process processing method of any one of claims 1 to 7.
10. A computer-readable storage medium, wherein a business process processing program is stored on the computer-readable storage medium, and when executed by a processor, implements the steps of the business process processing method according to any one of claims 1 to 7.
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| CN201910751780.6A CN110599114A (en) | 2019-08-15 | 2019-08-15 | Business process processing method, device, equipment and computer readable storage medium |
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