CN110400155A - Vehicle service platform and the recommended method of automobile services, system - Google Patents
Vehicle service platform and the recommended method of automobile services, system Download PDFInfo
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- CN110400155A CN110400155A CN201810362049.XA CN201810362049A CN110400155A CN 110400155 A CN110400155 A CN 110400155A CN 201810362049 A CN201810362049 A CN 201810362049A CN 110400155 A CN110400155 A CN 110400155A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/04—Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem"
- G06Q10/047—Optimisation of routes or paths, e.g. travelling salesman problem
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/012—Providing warranty services
Abstract
The invention discloses a kind of recommended method of automobile services, system and vehicle service platform, after the recommended method is the following steps are included: vehicle breaks down, the current location information of vehicle is obtained；It is obtained according to current location information away from all automobile services shops in vehicle pre-determined distance；The evaluation information and vehicle that obtain each automobile services shop reach the route in each automobile services shop；The route in each automobile services shop is reached according to evaluation information, the vehicle in each automobile services shop and preset requirement generates the list of recommendation service shop；The list of recommendation service shop is sent to vehicle-mounted display terminal to show.The better automobile services shop of service quality quickly and accurately can be recommended user by the recommended method, facilitate the fast and effective solution of vehicle trouble, the user experience is improved.
Description
Technical field
The present invention relates to technical field of vehicle, in particular to a kind of recommended method of automobile services, a kind of automobile services
Recommender system and vehicle service platform.
Background technique
When vehicle breaks down, position might not near automobile services shop, so as to cause car owner spend compared with
Automobile services shop is found for a long time, indirectly brings unpredictable loss to car owner.In order to reduce the loss of car owner, city at present
Corresponding automobile SRS is proposed on (Service Recommended System services shop recommender system).
Existing SRS typically passes through will be by modes such as 3G (3rd-Generation, third generation mobile communications technology)
The position phase of the current GPS (GlobalPositioning System, the global positioning system) position and automobile services shop that upload
Compare, find out the automobile services shop being closer, car owner then is recommended into the automobile services shop.
However, above-mentioned SRS has the following disadvantages:
If 1) car owner is unfamiliar with local geographical route, and the planning route that SRS is provided is indefinite, alternatively,
Real-time traffic conditions are not accounted for when planning route, is taken a long time so as to cause car owner and reaches the automobile services shop；
2) for SRS when recommending automobile services shop, there is no the service level information for considering automobile services shop, so as to lead
Car owner is caused to be without access to the service to match with price；
3) vehicle need to reach automobile services shop, just can be carried out fault detection, this process may be time-consuming excessive, cause to use
Family experience is poor.
Summary of the invention
One of the technical issues of the present invention is directed at least solve in the related technology to a certain extent.For this purpose, of the invention
First purpose is to propose a kind of recommended method of automobile services, the recommended method can quickly and accurately by service quality more
User is recommended in good automobile services shop, facilitates the fast and effective solution of vehicle trouble, the user experience is improved.
Second object of the present invention is to propose a kind of vehicle service platform.
Third object of the present invention is to propose a kind of recommender system of automobile services.
Fourth object of the present invention is to propose a kind of non-transitorycomputer readable storage medium.
To achieve the above object, first aspect present invention embodiment proposes a kind of recommended method of automobile services, including
Following steps: after vehicle breaks down, the current location information of the vehicle is obtained；According to the current location information obtain away from
All automobile services shops in the vehicle pre-determined distance；The evaluation information and the vehicle for obtaining each automobile services shop reach
The route in each automobile services shop；Each automobile services shop is reached according to the evaluation information in each automobile services shop, the vehicle
Route and preset requirement generate the list of recommendation service shop；Recommendation service shop list is sent to vehicle-mounted display terminal to show
Show.
The recommended method of automobile services according to the present invention obtains the current location information of vehicle after vehicle breaks down,
And it is obtained according to current location information away from all automobile services shops in vehicle pre-determined distance, and then obtain each automobile services shop
Evaluation information and vehicle reach the route in each automobile services shop, and evaluation information, vehicle according to each automobile services shop
It reaches the route in each automobile services shop and preset requirement generates the list of recommendation service shop, and the list of recommendation service shop is sent
It is shown to vehicle-mounted display terminal.The better automobile services shop of service quality quickly and accurately can be recommended use by the recommended method
Family facilitates the fast and effective solution of vehicle trouble, and the user experience is improved.
To achieve the above object, second aspect of the present invention embodiment proposes a kind of vehicle service platform, comprising: first obtains
Modulus block, for after vehicle breaks down, obtaining the current location information of the vehicle；Second obtains module, is used for basis
The current location information is obtained away from all automobile services shops in the vehicle pre-determined distance；Third obtains module, for obtaining
The evaluation information in each automobile services shop and the vehicle is taken to reach the route in each automobile services shop；First generation module is used
The route in each automobile services shop is reached in evaluation information, the vehicle according to each automobile services shop and preset requirement generates
The list of recommendation service shop；First sending module, for recommendation service shop list to be sent to the car-mounted display of the vehicle
Terminal is shown.
Vehicle service platform according to an embodiment of the present invention obtains module after vehicle breaks down by first, obtains
The current location information of vehicle obtains module by second and is obtained according to current location information away from all in vehicle pre-determined distance
Automobile services shop obtains evaluation information and each automobile services of vehicle arrival that module obtains each automobile services shop by third
The route in shop reaches each automobile services shop according to evaluation information, the vehicle in each automobile services shop by the first generation module
Route and preset requirement generate the list of recommendation service shop, and then the list of recommendation service shop is sent to by the first sending module
The vehicle-mounted display terminal of vehicle is shown.The vehicle service platform can be quickly and accurately by the better automobile services shop of service quality
User is recommended, facilitates the fast and effective solution of vehicle trouble, the user experience is improved.
To achieve the above object, third aspect present invention embodiment proposes a kind of recommender system of automobile services, comprising:
The vehicle service platform of vehicle-mounted display terminal and above-described embodiment, wherein the vehicle service platform is used for the recommendation service
Shop list is sent to the vehicle-mounted display terminal and shows.
The recommender system of automobile services according to an embodiment of the present invention, vehicle service platform through the foregoing embodiment, energy
It is enough that user quickly and accurately is recommended into the better automobile services shop of service quality, facilitate the fast and effective solution of vehicle trouble
Certainly, the user experience is improved.
In order to achieve the above objectives, fourth aspect present invention embodiment proposes a kind of non-transitory computer-readable storage medium
Matter is stored thereon with computer program, and the computer program realizes pushing away for above-mentioned automobile services when being executed by processor
Recommend method.
Non-transitorycomputer readable storage medium according to an embodiment of the present invention, what is stored on it takes with above-mentioned automobile
The corresponding program of the recommended method of business is performed, and can quickly and accurately be recommended the better automobile services shop of service quality
User facilitates the fast and effective solution of vehicle trouble, and the user experience is improved.
Detailed description of the invention
Fig. 1 is the flow chart of the recommended method of automobile services according to an embodiment of the invention；
Fig. 2 is the schematic diagram of an exemplary recommendation service shop list according to the present invention；
Fig. 3 is the schematic diagram of another recommendation service shop list shown according to the present invention；
Fig. 4 is the flow chart of the recommended method of automobile services accord to a specific embodiment of that present invention；
Fig. 5 is the structural schematic diagram of the vehicle service platform of one embodiment according to the present invention；
Fig. 6 is the structural schematic diagram of the vehicle service platform of second embodiment according to the present invention；
Fig. 7 is the structural schematic diagram of the vehicle service platform of third embodiment according to the present invention；
Fig. 8 is the structural schematic diagram of the vehicle service platform of the 4th embodiment according to the present invention；
Fig. 9 is the structural schematic diagram of the vehicle service platform of the 5th embodiment according to the present invention；
Figure 10 is the structural schematic diagram of the vehicle service platform of the 6th embodiment according to the present invention；
Figure 11 is the structural schematic diagram of the recommender system of automobile services according to an embodiment of the invention；
Figure 12 is the structural schematic diagram of the recommender system of automobile services in accordance with another embodiment of the present invention；
Figure 13 is the structural schematic diagram for having the recommender system of automobile services of one embodiment according to the present invention.
Specific embodiment
Example of the invention, described is described below in detail to be shown in the accompanying drawings, wherein same or similar from beginning to end
Label indicates same or similar element or element with the same or similar functions.It describes to show below with reference to attached drawing
Example property, it is intended to be used to explain the present invention, and be not considered as limiting the invention.
Below with reference to the accompanying drawings recommended method, vehicle service platform and the automobile clothes of the automobile services of the embodiment of the present invention are described
The recommender system of business.
Fig. 1 is the flow chart of the recommended method of the automobile services implemented according to the present invention.
As shown in Figure 1, the recommended method of the automobile services the following steps are included:
S101 after vehicle breaks down, obtains the current location information of vehicle.
Specifically, mountable on the vehicle to have locator such as GPS (Global Position System, global location
System) locator, the real time position of vehicle can be obtained by the GPS locator.When vehicle breaks down, such as ABS (Antilock
BrakeSystem, anti-blocking brake system) failure, air bag failure, engine failure etc., produce corresponding triggering letter
Number, vehicle server such as vehicle service platform can device according to the trigger signal obtain vehicle current location information.
S102 is obtained according to current location information away from all automobile services shops in vehicle pre-determined distance.
Wherein, pre-determined distance can be demarcated as needed, such as can be the value within the scope of 5km~30km, for example, taking
10km。
Specifically, vehicle service platform can according to the current location information of vehicle traverse centered on the vehicle, preset away from
From all automobile services shops in the border circular areas for radius.Wherein, automobile services shop can be automobile 4S (Sale, Spare
Part, Service, Survey, sale, spare and accessory parts, after-sale service, information feedback) shop.
In a specific embodiment, pre-determined distance can be variable, as pre-determined distance may include pre-determined distance 1, pre-
If distance 2, pre-determined distance 3, wherein 1 < pre-determined distance of pre-determined distance, 2 < pre-determined distance 3.Vehicle service platform can be first with default
Distance 1 is traversed, if traversed less than automobile services shop, further with pre-determined distance 2 in corresponding region at this
It is traversed, and so on.
Optionally, after the completion of traversal, all service shops that can be will acquire are shown in vehicle-mounted display terminal, such as vehicle-mounted
Display terminal indicates all automobile services shops traversed with such as green black triangle of special icon, and with special icon
(being different from automobile services shop icon) such as red solid circles indicate the current location of vehicle, so that user checks.Wherein, such as
Fruit traverses fewer such as 1,2 automobile services shops with pre-determined distance 2, and user is dissatisfied to the result, then user Ke Tong
It crosses vehicle-mounted display terminal and issues corresponding control instruction, so that the continuation of vehicle service platform is traversed with pre-determined distance 3.
S103, the evaluation information and vehicle that obtain each automobile services shop reach the route in each automobile services shop.
Specifically, after getting automobile services shop, vehicle service platform can further obtain each automobile services shop
Evaluation information, such as 1~5 point of scoring, wherein 1 point worst, 5 points of full marks, while can also obtain vehicle and reach each automobile services
The route in shop.It should be appreciated that the route that vehicle reaches automobile services shop is not unique, for example, 4 automobile services shops are got,
The respectively shop 1#~4#, the route that vehicle reaches the shop 1# have 3, and the route for reaching the shop 2# has 2, and the route for reaching the shop 3# has 4
Item, the route for reaching the shop 4# have 2.
S104 reaches the route in each automobile services shop according to evaluation information, the vehicle in each automobile services shop and presets
It is required that generating the list of recommendation service shop.
Wherein, preset requirement include apart from short, high speed, charge less, traffic lights wait that cost is few, cost is few for obstruction, automobile
Service shop price pre-set interval, scoring senior middle school it is one or more.In this embodiment, vehicle service platform includes map clothes
It is engaged in platform (such as Amap, Baidu map), which looks into provide searching interface, route planning interface, road conditions
Interface is ask, in order to destination search, destination route planning, road conditions of institute's programme path etc..
Specifically, UPQM algorithm (User-Demand Path Service-Quality Matching can be used
Algorithm, user demand-route-service quality matching algorithm) generate the list of recommendation service shop.
Specifically, as shown in Fig. 2, user can be by relating in vehicle-mounted display terminal or the customized UPQM algorithm of mobile terminal
And the preset requirement arrived, and preset requirement is sent to vehicle service platform, vehicle service platform saves the preset requirement, with
Recommend to use in screening.
When preset requirement include traffic lights wait cost it is few, obstruction cost it is few, charge less and scoring it is high when, can be according to as follows
Formula (1) calculates vehicle to the selection coefficient CH of i-th of automobile services shop j-th strip routeij；；
Wherein, CLijTraffic lights for the j-th strip route of vehicle to i-th of automobile services shop always wait cost, CBijFor vehicle
To i-th of automobile services shop j-th strip route obstruction cost, CTijFor vehicle to the j-th strip road in i-th of automobile services shop
Total charge of line, SEiFor the scoring in i-th of automobile services shop, i=1,2 ..., n, j=1,2 ..., m, n >=1, m >=1.It can
Selection of land, SEiValue range can be 1.0~5.0.
In this embodiment, CB can be calculated by following formula (2)ij:
Wherein, SijFor the traveling total distance of the j-th strip route of vehicle to i-th of automobile services shop,To block to vehicle
The influence coefficient of travel speed, BijFor the blockage factor of the j-th strip route of vehicle to i-th of automobile services shop, value range 0
~1, CB0For the obstruction cost under the completely unimpeded state of route, SBijFor the j-th strip route of vehicle to i-th of automobile services shop
Block distance, SBijValue is 0~Sij.Optionally, Bij0 is taken to represent unimpeded, Bij1 representative is taken to block completely.
It should be appreciated that setting LijkFor the waiting generation of k-th of traffic lights of the j-th strip route of vehicle to i-th of automobile services shop
Valence, CLijkTraffic lights for the j-th strip route of vehicle to i-th of automobile services shop always wait cost, then haveIf TijoFor the charge of o-th of charge station of the j-th strip route of vehicle to i-th of automobile services shop, CTijo
For total charge of the j-th strip route of vehicle to i-th of automobile services shop, then haveWherein, k=1,2 ..., y,
O=1,2 ..., z, y >=0, m >=0.
Following formula (3) can be obtained as a result:
It further, can be according to CLijGenerate the list of recommendation service shop.
It specifically, can be to calculated all CLijSize sequence is carried out, clothes are recommended in the biggish preceding X generation of selected and sorted
Business shop list, wherein the value of X can be demarcated as needed, such as X=2, X=3 etc..Optionally, the list of recommendation service shop can
As shown in Figure 3, Figure 4.
It should be noted that then can directly recommend the automobile services shop when traversing only one automobile services shop, or
Person prompts the user whether that expanded scope traverses by vehicle-mounted display terminal.
The list of recommendation service shop is sent to vehicle-mounted display terminal and shown by S105.
It wherein, may include the title in recommended automobile services shop in the list of recommendation service shop, and can be in table form
It is shown in display terminal, so that user checks selection.
Specifically, it in vehicle launch or driving process, if vehicle-mounted central control system detects that vehicle breaks down, gives birth to
At triggering information, and triggers vehicle service platform and obtain the current location information of vehicle, and then obtained according to current location information
Away from all automobile services shops in vehicle pre-determined distance, and the evaluation information for obtaining each automobile services shop and vehicle arrival are each
The route in automobile services shop, and reach according to evaluation information, the vehicle in each automobile services shop the road in each automobile services shop
Line and preset requirement generate the list of recommendation service shop, and the list of recommendation service shop is sent to vehicle-mounted display terminal and is shown.
Hereby it is achieved that user quickly and accurately is recommended in the better automobile services shop of service quality, facilitate vehicle
The fast and effective solution of failure, the user experience is improved.
Further, in some embodiments of the invention, it after vehicle-mounted display terminal shows the list of recommendation service shop, uses
Family can input selection instruction by vehicle-mounted display terminal therefrom to select an automobile services shop and reach the automobile services shop
Route, and then vehicle service platform can receive the selection instruction of user, and generate corresponding solicited message according to selection instruction,
And solicited message is sent to corresponding automobile services shop platform, so that automobile services shop personnel know that will have vehicle comes
Maintenance, and be ready in advance.
It should be noted that it is selected for can defaulting the corresponding automobile services shop of serial number 1 when vehicle is automatic driving vehicle
The automobile services shop selected, and generate corresponding solicited message.
Specifically, as shown in figure 3, the recommendation service shop list includes 2 automobile services shops, and each automobile services shop
One route.The display screen of vehicle-mounted display terminal can be touch screen, and user can be by touch operation from the list of recommendation service shop
Middle selection one, for example, touching any region of the row of serial number 1 and the selection shop 1# and its corresponding route in Fig. 3, and corresponding life
At corresponding solicited message, and then solicited message can be sent to the corresponding automobile services shop platform in the shop 1# by vehicle service platform,
The shop 1# personnel can know that will have vehicle comes to repair by checking platform information, or, the platform, which issues prompt information, makes 1#
Shop personnel know that will have vehicle comes to repair.
Optionally, for user after touching the selection shop 1#, the display interface of vehicle-mounted display terminal can also be transformed into map circle
Face, and pop up whether select the pop-up of the shop 1#, whether user can select the shop according to the location confirmation in the shop 1#, for example, the shop 1# with
The destination that vehicle reaches then selects the shop, if the shop 1# is reselected in opposite direction in same direction.Optionally, recommend
The list of service shop can service the address in shop with display automobile, so as to user's selection.
In one embodiment of the invention, when not considering that price range or user can not know to push away in UPQM algorithm
Whens recommending the corresponding vehicle of each recommendation information in list and reaching duration, the distance etc. in corresponding automobile services shop, the tangible Fig. 3 of user,
Price range shown in Fig. 4 (default value is small preferential), duration (default duration is few preferential), in distance (default distance is short preferential)
Either one or two of, to select corresponding automobile services shop and reach its recommended route.
It should be noted that being influenced to reduce the stroke for going to destination to vehicle, in vehicle periphery region
When automobile services shop is traversed, specific fan-shaped region may be selected, angular bisector, central angle is in direction such as in the form of vehicle
For such as 120 ° of predetermined angle, the fan-shaped region that pre-determined distance is radius.At this point, user can directly touch selection key,
Without reaffirming.
In some implementations of the invention, after receiving selection instruction, vehicle launch navigation feature is also controlled, so as to
User drives vehicle according to the route of selection.It should be appreciated that for automatic driving vehicle, at this point, can directly control vehicle according to
The corresponding route running of serial number 1 of recommendation.
It for example, include 2 automobile services shops (shop 1# and 2# in the list of recommendation service shop as shown in figure 3, X=2
Shop), the route that vehicle reaches the shop 1# includes 3 (line 1, line 2 and line 3), and the route that vehicle reaches the shop 2# includes 2 (line 4 and lines
5) coefficient, is recommended to be ordered as 1 shop > 1# line of the shop 1# line 3 shop > 2# line, 5 shop > 1# line, 2 shop > 2# line 4, therefore recommendation service shop arranges
Represent the shop 1# line 3 and the shop 2# line 5.As also shown in fig. 4, X=3 includes 2 automobile services shop (1# in the list of recommendation service shop
Shop and the shop 2#), the route that vehicle reaches the shop 1# includes 3 (line 1, line 2 and line 3), and the route that vehicle reaches the shop 2# includes 2
(line 4 and line 5) is recommended coefficient to be ordered as 1 shop > 1# line of the shop 1# line 3 shop > 2# line, 5 shop > 1# line, 2 shop > 2# line 4, therefore is recommended
The list of service shop shows the shop 1# line 3, the shop 2# line 5 and the shop 1# line 1.
In some embodiments of the invention, after vehicle breaks down, corresponding fault message can also be obtained.Into one
Step ground, while solicited message is sent to corresponding automobile services shop platform, is also sent to corresponding vapour for fault message
Vehicle services shop platform, to reserve related maintenance technician, and it is quasi- for the fault message convenient for automobile services shop personnel
Standby related tool etc., avoids the time-consuming in detection this stage of failure.
In this embodiment, after getting fault message, the car-mounted display that fault message is also sent to vehicle is whole
The mobile terminal of end and/or car owner, to remind user or car owner to know fault condition.Optionally, it is received in user or car owner
, can be by vehicle-mounted display terminal or the input instruction of the mobile terminal of car owner after fault message, and then vehicle service platform is according to this
Instruction can carry out service recommendation, for example, can be shown in vehicle-mounted display terminal or the shifting of car owner in the form of a popup window in fault message
Dynamic terminal, and the pop-up is equipped with selection key "Yes", "No", if selection "Yes", vehicle service platform carry out service recommendation,
If selecting "No", ignore the fault message, vehicle service platform is failure to actuate, until getting fault message (event again
The fault message that barrier information is ignored before being different from).
It should be appreciated that the vehicle-mounted display terminal of vehicle and the mobile terminal of car owner can be the visitor with vehicle binding in advance
Family end.Certainly, it is not limited to the mobile terminal of car owner with the external client of vehicle binding, can also be other external equipments,
Tablet computer, the laptop of such as car owner.
More preferably to hold the time convenient for automobile services shop personnel, vehicle can also will be sent while sending solicited message
Current location to automobile services shop platform.
It in some embodiments of the invention, may include the identity information of vehicle in solicited message, selected by vehicle arrival
After the automobile services shop selected, automobile services shop personnel can confirm the identity information of vehicle, i.e. vapour by automobile services shop platform
Vehicle service shop personnel can confirm whether the vehicle arrived, and send at this point, vehicle service platform can receive automobile services shop platform
Confirmation result.For example, then vehicle service platform can make the display shape on the platform of automobile services shop if it is confirmed that vehicle arrived
State can be transformed to service mode by subscription state.
Further, after the completion of troubleshooting, automobile services shop personnel can carry out failure by automobile services shop platform
Verifying is repaired, vehicle service platform receives fault restoration verifying to generate order information, and order information is sent to vehicle-mounted
Display terminal is shown and/or the mobile terminal of car owner is shown, to carry out purchase-transaction.Optionally, user can be by vehicle-mounted aobvious
Show that the mobile terminal of terminal and/or car owner are paid.
For example, the display state on the platform of automobile services shop can be transformed to hand over by service mode after the completion of troubleshooting
Yi Zhong, after user-pay, display state can be changed to service and complete.
Further, after purchase-transaction success, user can pass through vehicle-mounted display terminal and/or the mobile terminal of car owner
The transaction is evaluated, and then vehicle service platform can receive the evaluation information of user, and evaluation information is pushed to vapour
Vehicle services shop platform.It should be appreciated that user can voluntarily provide corresponding evaluation after the completion of user checks, certainly, when evaluation, should be infused
It anticipates secret protection, in order to avoid user is by unnecessary harassing and wrecking, while malice also should be avoided and evaluate.Optionally, if user does not give
It evaluates out, then defaults favorable comment, such as 5 points.
Wherein, which includes at least scoring, can also include the word evaluation of user's input, be also possible to specific
Scoring item selection, such as service quality height, whether price meets oneself requirement, route situation, app intelligent Service recommender system is
It is no being capable of the scoring items such as correct recommendation service shop.
It should be noted that the above-mentioned display on vehicle-mounted display terminal, the mobile terminal of car owner and automobile services platform
Function, operating function can be realized by the application program being mounted on corresponding terminal, such as vehicle-mounted display terminal, the movement of car owner
The buyer version APP (Application, application program) installed in terminal, service equipment (such as desktop computer, pen in automobile services shop
Remember that this computer, smart phone are stepped on) on install seller version software.
The recommended method of the automobile services of the embodiment of the present invention is described below with reference to Fig. 5, in order to understand.As shown in figure 5,
The recommended method of automobile services includes the following steps:
S201 after vehicle trouble, obtains the current location information of fault message and vehicle.
Vehicle trouble messages are pushed to the mobile terminal of vehicle-mounted display terminal and/or car owner to notify user by S2202.
S203, transferring Map Services API, (Application Programming Interface, application programming connect
Mouthful) obtain away from the automobile services shop in vehicle pre-determined distance.
S204, the evaluation information and vehicle that obtain each automobile services shop reach the route in each automobile services shop.
S205 filters out satisfactory vapour according to UPQM algorithm in conjunction with user demand, route planning and evaluation information
Vehicle services shop and list of routes, and list is sent to vehicle-mounted display terminal and is shown.
S206, the automobile services shop and its route that user is selected by vehicle-mounted display terminal, to generate respective request information,
The solicited message and fault message are sent to automobile services shop platform, while controlling navigation feature opening.
S207, user leave for the automobile services shop of selection according to navigation routine.
S208, after vehicle reaches automobile services shop, automobile services shop personnel confirm relevant information in automobile services shop platform
After serviced accordingly.
S209, after troubleshooting, automobile services shop platform uploads data and carries out fault restoration verifying.
S210 generates order information after the completion of verifying, and user is according to the order information in the end app (such as vehicle-mounted display terminal
App, car owner mobile terminal App) check.
S211, user make an appraisal to this service at the end app.
S212 saves evaluation information and evaluation information is pushed to automobile services shop platform.
S213, automobile services shop platform are saved and are analyzed after receiving evaluation, and corresponding rectification is made if having shortcoming.
To sum up, it is real can to match user demand-route as far as possible for the recommended method of the automobile services of the embodiment of the present invention
Condition-automobile services shop service level simultaneously will so that user quickly and accurately is recommended in the better automobile services shop of service quality
Fault message informs automobile services shop, avoids the time-consuming in detection this stage of failure；Customer consumption later can be voluntarily to clothes
Business shop is made an appraisal, and is also had certain facilitation to the promotion of the service level in service shop, also user is facilitated to understand on the net
To the service scenario in each automobile services shop, to make the selection for being more advantageous to itself.
Fig. 6 is the structural schematic diagram of vehicle service platform according to an embodiment of the invention.
As shown in fig. 6, the vehicle service platform 100 includes: that the first acquisition module 101, second obtains module 102, third
Obtain module 103, the first generation module 104 and the first sending module 105.
Wherein, first module 101 is obtained for obtaining the current location information of vehicle after vehicle breaks down；Second
Module 102 is obtained to be used to be obtained according to current location information away from all automobile services shops in vehicle pre-determined distance；Third obtains
Evaluation information and vehicle of the module 103 for obtaining each automobile services shop reach the route in each automobile services shop；First is raw
It is used to reach the route in each automobile services shop according to evaluation information, the vehicle in each automobile services shop at module 104 and presets
It is required that generating the list of recommendation service shop；First sending module 105 is used to for the list of recommendation service shop being sent to the vehicle-mounted aobvious of vehicle
Show that terminal is shown.
In some embodiments of the invention, preset requirement include apart from it is short it is preferential, high speed is preferential, charge is few preferential, red
Green light waits that cost is few preferential, automobile services shop price is in one of pre-set interval or a variety of.
Specifically, the first generation module 104 calculates vehicle to i-th of automobile services shop j-th strip road according to the following formula (1)
The selection coefficient CH of lineij, and according to CHijGenerate the list of recommendation service shop.
Wherein, CLijTraffic lights for the j-th strip route of vehicle to i-th of automobile services shop always wait cost, CBijFor vehicle
To i-th of automobile services shop j-th strip route obstruction cost, CTijFor vehicle to the j-th strip road in i-th of automobile services shop
Total charge of line, SEiFor the scoring in i-th of automobile services shop, i=1,2 ..., n, j=1,2 ..., m, n >=1, m >=1.
Optionally, the first generation module 104 (2) can calculate CB according to the following formulaij:
Wherein, SijFor the traveling total distance of the j-th strip route of vehicle to i-th of automobile services shop,To block to vehicle
The influence coefficient of travel speed, BijFor the blockage factor of the j-th strip route of vehicle to i-th of automobile services shop, value range 0
~1, CB0For the obstruction cost under the completely unimpeded state of route, SBijFor the j-th strip route of vehicle to i-th of automobile services shop
Block distance, SBijValue is 0~Sij。
Further, in some embodiments of the invention, as shown in fig. 7, vehicle service platform 100 further include: the 4th
Obtain module 106, the first receiving module 107, the second generation module 108 and the second sending module 109.
Wherein, the 4th module 106 is obtained for obtaining corresponding fault message after vehicle breaks down；First receives
Module 107 is used to receive the selection instruction of user by vehicle-mounted display terminal to select corresponding automobile services shop and reach the vapour
The route in vehicle service shop；Second generation module 108 is used to generate corresponding solicited message according to selection instruction；Second sending module
109 for being sent to corresponding automobile services shop platform for solicited message and fault message.
In this embodiment, after the 4th acquisition module 106 gets fault message, the first sending module 105 will also
Fault message is sent to vehicle-mounted display terminal and/or the mobile terminal of car owner.
Further, as shown in figure 8, vehicle service platform 100 further includes control module 110, control module 110 is used for
After first receiving module receives selection instruction, vehicle launch navigation feature is controlled, so that user is according to selected route
Drive vehicle.
It in some embodiments of the invention, may include the identity information of vehicle in solicited message, wherein as shown in figure 9,
Vehicle service platform 100 may also include the second receiving module 111.Second receiving module 111 is used to reach in vehicle selected
After automobile services shop, receive automobile services shop platform send the identity information of vehicle is confirmed after result information,
And after the completion of troubleshooting, the fault restoration verifying that automobile services shop platform is sent is received, to generate order information.
In this embodiment, order information is also sent to vehicle-mounted display terminal and shown and/or vehicle by the first sending module 105
Main mobile terminal is shown, to carry out purchase-transaction.
Further, as shown in Figure 10, vehicle service platform 100 further includes third receiving module 112, third receiving module
112 for after purchase-transaction success, receiving the evaluation for the user that the mobile terminal of vehicle-mounted display terminal and/or car owner is sent
Information.
In this embodiment, evaluation information is also pushed to corresponding automobile services shop platform by the second sending module 109.
It should be noted that other specific embodiments of the vehicle service platform of the embodiment of the present invention can be found in the present invention
The specific embodiment of the recommended method of the automobile services of above-described embodiment is not repeated herein to reduce redundancy.
Vehicle service platform according to an embodiment of the present invention, can be quickly and accurately by the better automobile services of service quality
User is recommended in shop, facilitates the fast and effective solution of vehicle trouble, the user experience is improved.
Figure 11 is the structural schematic diagram of the recommender system of automobile services according to an embodiment of the invention.
As shown in figure 11, the recommender system 1000 of automobile services includes the whole of vehicle-mounted display terminal 200 and above-described embodiment
Vehicle service platform 100.
In some embodiments of the invention, as shown in figure 12, the recommender system 1000 of automobile services can also include vapour
Vehicle services shop platform 300.
Wherein, vehicle service platform 100 is also used to receive the selection instruction of the transmission of vehicle-mounted display terminal 200 to take from recommendation
Automobile services shop is selected in the list of business shop and reaches the route in the automobile services shop, and solicited message is generated according to selection instruction,
And the fault message of solicited message and the vehicle got is sent to corresponding automobile services shop platform 300.
Further, as shown in figure 13, the mobile terminal 400 that the recommender system 1000 of automobile services can also hire a car main.
Wherein, the fault message for the vehicle that vehicle service platform 100 is also used to will acquire is sent to the mobile terminal of car owner
400, and receive the evaluation information that the mobile terminal 400 of car owner is sent.
It should be noted that other specific embodiments of the recommender system of the automobile services of the embodiment of the present invention can be found in
The specific embodiment of the recommended method of the automobile services of the above embodiment of the present invention is not repeated herein to reduce redundancy.
The recommender system of automobile services according to an embodiment of the present invention, vehicle service platform through the foregoing embodiment, energy
It is enough that user quickly and accurately is recommended into the better automobile services shop of service quality, facilitate the fast and effective solution of vehicle trouble
Certainly, the user experience is improved.
In order to achieve the above objectives, it the invention also provides a kind of non-transitorycomputer readable storage medium, stores thereon
There is computer program, the computer program realizes the recommended method of above-mentioned automobile services when being executed by processor.
Non-transitorycomputer readable storage medium according to an embodiment of the present invention, what is stored on it takes with above-mentioned automobile
The corresponding program of the recommended method of business is performed, and can quickly and accurately be recommended the better automobile services shop of service quality
User facilitates the fast and effective solution of vehicle trouble, and the user experience is improved.
In the description of the present invention, it is to be understood that, term " center ", " longitudinal direction ", " transverse direction ", " length ", " width ",
" thickness ", "upper", "lower", "front", "rear", "left", "right", "vertical", "horizontal", "top", "bottom" "inner", "outside", " up time
The orientation or positional relationship of the instructions such as needle ", " counterclockwise ", " axial direction ", " radial direction ", " circumferential direction " be orientation based on the figure or
Positional relationship is merely for convenience of description of the present invention and simplification of the description, rather than the device or element of indication or suggestion meaning must
There must be specific orientation, be constructed and operated in a specific orientation, therefore be not considered as limiting the invention.
In addition, term " first ", " second " are used for descriptive purposes only and cannot be understood as indicating or suggesting relative importance
Or implicitly indicate the quantity of indicated technical characteristic.Define " first " as a result, the feature of " second " can be expressed or
Implicitly include at least one this feature.In the description of the present invention, the meaning of " plurality " is at least two, such as two, three
It is a etc., unless otherwise specifically defined.
In the present invention unless specifically defined or limited otherwise, term " installation ", " connected ", " connection ", " fixation " etc.
Term shall be understood in a broad sense, for example, it may be being fixedly connected, may be a detachable connection, or integral；It can be mechanical connect
It connects, is also possible to be electrically connected；It can be directly connected, can also can be in two elements indirectly connected through an intermediary
The interaction relationship of the connection in portion or two elements, unless otherwise restricted clearly.For those of ordinary skill in the art
For, the specific meanings of the above terms in the present invention can be understood according to specific conditions.
In the present invention unless specifically defined or limited otherwise, fisrt feature in the second feature " on " or " down " can be with
It is that the first and second features directly contact or the first and second features pass through intermediary mediate contact.Moreover, fisrt feature exists
Second feature " on ", " top " and " above " but fisrt feature be directly above or diagonally above the second feature, or be merely representative of
First feature horizontal height is higher than second feature.Fisrt feature can be under the second feature " below ", " below " and " below "
One feature is directly under or diagonally below the second feature, or is merely representative of first feature horizontal height less than second feature.
In the description of this specification, reference term "one", "some", " example ", " specific example " or " some to show
The description of example " etc. mean to be contained in conjunction with this or example particular features, structures, materials, or characteristics described it is of the invention at least
In one or example.In the present specification, schematic expression of the above terms are necessarily directed to identical or example.And
And particular features, structures, materials, or characteristics described can be tied in an appropriate manner in any one or more or example
It closes.In addition, without conflicting with each other, those skilled in the art can be by different or example described in this specification
And different or exemplary feature is combined.
Although having been shown and described above of the invention, it is to be understood that it is above-mentioned to be exemplary, it cannot understand
For limitation of the present invention, those skilled in the art within the scope of the invention can to it is above-mentioned be changed, modify,
Replacement and variant.
Claims (22)
1. a kind of recommended method of automobile services, which comprises the following steps:
After vehicle breaks down, the current location information of the vehicle is obtained；
It is obtained according to the current location information away from all automobile services shops in the vehicle pre-determined distance；
The evaluation information and the vehicle that obtain each automobile services shop reach the route in each automobile services shop；
Route and the preset requirement life in each automobile services shop are reached according to the evaluation information in each automobile services shop, the vehicle
At the list of recommendation service shop；
Recommendation service shop list is sent to vehicle-mounted display terminal to show.
2. the recommended method of automobile services as described in claim 1, which is characterized in that after vehicle breaks down, also obtain
Corresponding fault message, the method also includes:
Receive the selection instruction for the user that the vehicle-mounted display terminal is sent, wherein the selection instruction is to from the recommendation
Automobile services shop is selected in the list of service shop and reaches the route in the automobile services shop；
Corresponding solicited message is generated according to the selection instruction, and the solicited message and the fault message are sent to pair
The automobile services shop platform answered.
3. the recommended method of automobile services as claimed in claim 2, which is characterized in that receive the selection instruction it
Afterwards, the vehicle launch navigation feature is controlled, also so that the user drives the vehicle according to the route of selection.
4. the recommended method of automobile services as described in claim 1, which is characterized in that the preset requirement include apart from it is short,
At a high speed, charge less, traffic lights wait cost is few, cost is few for obstruction, automobile services shop price in pre-set interval, score the one of senior middle school
Kind is a variety of.
5. the recommended method of automobile services as claimed in claim 4, which is characterized in that described according to each automobile services shop
Evaluation information, the vehicle reach the route in each automobile services shop and preset requirement generates the list of recommendation service shop, comprising:
Calculate according to the following formula the vehicle to i-th of automobile services shop j-th strip route selection coefficient CHij；
Wherein, CLijTraffic lights for the j-th strip route of the vehicle to i-th of automobile services shop always wait cost, CBijFor institute
State vehicle to i-th of automobile services shop j-th strip route obstruction cost, CTijFor the vehicle to i-th automobile services shop
Total charge of j-th strip route, SEiFor the scoring in i-th of automobile services shop, i=1,2 ..., n, j=1,2 ..., m, n >=1, m
≥1；And
According to CHijGenerate recommendation service shop list.
6. the recommended method of automobile services as claimed in claim 5, which is characterized in that calculate CB by following formulaij:
Wherein, SijFor the traveling total distance of the j-th strip route of the vehicle to i-th of automobile services shop,To block to described
The influence coefficient of vehicle driving rate, BijFor the blockage factor of the j-th strip route of the vehicle to i-th of automobile services shop, take
Value range is 0~1, CB0For the obstruction cost under the completely unimpeded state of route, SBijFor the vehicle to i-th of automobile services shop
J-th strip route obstruction distance, SBijValue is 0~Sij。
7. the recommended method of automobile services as described in claim 1, which is characterized in that after getting fault message, also
The fault message is sent to the vehicle-mounted display terminal and/or the mobile terminal of car owner.
8. the recommended method of automobile services as claimed in claim 2, which is characterized in that include the vehicle in the solicited message
Identity information, the method also includes:
After the vehicle reaches selected automobile services shop, receive the transmission of automobile services shop platform to the vehicle
Identity information confirmed after result information；And
The fault restoration verifying of automobile services shop platform transmission is received after the completion of troubleshooting, to generate order information,
And the order information is sent to the vehicle-mounted display terminal is shown and/or the mobile terminal of car owner is shown, to be purchased
Buy transaction.
9. the recommended method of automobile services as claimed in claim 8, which is characterized in that after purchase-transaction success, also connect
The evaluation information of the user of the vehicle-mounted display terminal and/or the mobile terminal transmission of the car owner is received, and the evaluation is believed
Breath pushes to automobile services shop platform.
10. a kind of vehicle service platform characterized by comprising
First obtains module, for after vehicle breaks down, obtaining the current location information of the vehicle；
Second obtains module, takes for being obtained according to the current location information away from all automobiles in the vehicle pre-determined distance
Business shop；
Third obtains module, and the evaluation information and the vehicle for obtaining each automobile services shop reach each automobile services shop
Route；
First generation module, for reaching each automobile services shop according to evaluation information, the vehicle in each automobile services shop
Route and preset requirement generate the list of recommendation service shop；
First sending module, the vehicle-mounted display terminal for recommendation service shop list to be sent to the vehicle are shown.
11. vehicle service platform as claimed in claim 10, which is characterized in that further include:
4th obtains module, for obtaining corresponding fault message after the vehicle breaks down；
First receiving module, for receiving the selection instruction of user by the vehicle-mounted display terminal with from the recommendation service shop
Corresponding automobile services shop is selected in list and reaches the route in the automobile services shop；
Second generation module, for generating corresponding solicited message according to the selection instruction；
Second sending module, for the solicited message and the fault message to be sent to corresponding automobile services shop platform.
12. vehicle service platform as claimed in claim 11, which is characterized in that further include:
Control module, for controlling the vehicle launch and leading after first receiving module receives the selection instruction
Boat function, so that the user drives the vehicle according to selected route.
13. vehicle service platform as claimed in claim 10, which is characterized in that preset requirement includes apart from short preferential, high speed
Preferentially, charge is few preferential, traffic lights wait few preferential, the automobile services shop price of cost in one of pre-set interval or a variety of.
14. vehicle service platform as claimed in claim 13, which is characterized in that the first generation module is specifically used for:
Calculate according to the following formula the vehicle to i-th of automobile services shop j-th strip route selection coefficient CHij；
Wherein, CLijTraffic lights for the j-th strip route of the vehicle to i-th of automobile services shop always wait cost, CBijFor institute
State vehicle to i-th of automobile services shop j-th strip route obstruction cost, CTijFor the vehicle to i-th automobile services shop
Total charge of j-th strip route, SEiFor the scoring in i-th of automobile services shop, i=1,2 ..., n, j=1,2 ..., m, n >=1, m
≥1；And
According to CHijGenerate recommendation service shop list.
15. vehicle service platform as claimed in claim 14, which is characterized in that first generation module is according to the following formula
Calculate CBij:
Wherein, SijFor the traveling total distance of the j-th strip route of the vehicle to i-th of automobile services shop,To block to described
The influence coefficient of vehicle driving rate, BijFor the blockage factor of the j-th strip route of the vehicle to i-th of automobile services shop, take
Value range is 0~1, CB0For the obstruction cost under the completely unimpeded state of route, SBijFor the vehicle to i-th of automobile services shop
J-th strip route obstruction distance, SBijValue is 0~Sij。
16. vehicle service platform as claimed in claim 11, which is characterized in that get the failure in the 4th acquisition module
After information, the fault message is also sent to the vehicle-mounted display terminal and/or the shifting of car owner by first sending module
Dynamic terminal.
17. such as the vehicle service platform of claim 11, which is characterized in that the identity in solicited message including vehicle is believed
Breath, wherein the vehicle service platform further include:
Second receiving module, for receiving automobile services shop platform after vehicle reaches selected automobile services shop
Result information after what is sent confirm the identity information of the vehicle, and after the completion of troubleshooting, described in reception
The fault restoration verifying that automobile services shop platform is sent, to generate order information；
Wherein, the order information is also sent to the vehicle-mounted display terminal and shown and/or car owner by first sending module
Mobile terminal show, to carry out purchase-transaction.
18. vehicle service platform as claimed in claim 17, which is characterized in that further include:
Third receiving module, for receiving the shifting of the vehicle-mounted display terminal and/or the car owner after purchase-transaction success
The evaluation information for the user that dynamic terminal is sent；
Wherein, the evaluation information is also pushed to corresponding automobile services shop platform by second sending module.
19. a kind of recommender system of automobile services characterized by comprising
Vehicle-mounted display terminal；
Vehicle service platform as described in any one of claim 10-18；
Wherein, the vehicle service platform is shown for recommendation service shop list to be sent to the vehicle-mounted display terminal.
20. the recommender system of automobile services as claimed in claim 19, which is characterized in that it further include automobile services shop platform,
Wherein, the vehicle service platform is also used to receive the selection instruction that the vehicle-mounted display terminal is sent with from the recommendation service
Automobile services shop is selected in the list of shop and reaches the route in the automobile services shop, and request letter is generated according to the selection instruction
Breath, and the fault message of the solicited message and the vehicle got is sent to corresponding automobile services shop platform.
21. the recommender system of the automobile services as described in claim 19 or 20, which is characterized in that further include the mobile end of car owner
End, wherein the fault message for the vehicle that the vehicle service platform is also used to will acquire is sent to the mobile terminal of the car owner,
And receive the evaluation information that the mobile terminal of the car owner is sent.
22. a kind of non-transitorycomputer readable storage medium, is stored thereon with computer program, which is characterized in that the meter
Calculation machine program realizes the recommended method of automobile services as claimed in any one of claims 1-9 wherein when being executed by processor.
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| CN201810362049.XA CN110400155B (en) | 2018-04-20 | 2018-04-20 | Vehicle service system and vehicle service recommendation method and system |
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|---|---|---|---|
| CN201810362049.XA CN110400155B (en) | 2018-04-20 | 2018-04-20 | Vehicle service system and vehicle service recommendation method and system |
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