CN110381110A - Calling auxiliary system and its implementation based on Internet of Things - Google Patents
Calling auxiliary system and its implementation based on Internet of Things Download PDFInfo
- Publication number
- CN110381110A CN110381110A CN201910475304.6A CN201910475304A CN110381110A CN 110381110 A CN110381110 A CN 110381110A CN 201910475304 A CN201910475304 A CN 201910475304A CN 110381110 A CN110381110 A CN 110381110A
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- China
- Prior art keywords
- calling
- ancillary equipment
- user
- things
- internet
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/35—Clustering; Classification
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0201—Market modelling; Market analysis; Collecting market data
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
Abstract
The invention discloses calling auxiliary systems and its implementation based on Internet of Things, including computer system, computer readable storage medium and calling ancillary equipment, the computer readable storage medium includes user input unit, message command unit, the user input unit is connected with the message command unit, and the message command unit includes indicating the time that user's input is received at calling ancillary equipment and the device identification for calling ancillary equipment；Generate specific calling guidance, this may be advantageous or harmful to desired session results, if prediction result is not desired result, it then represents or its manager can be used probability generated and talk with being with guidance is led the probability for increasing expected result or optimizing within the specified duration, for example, calling guidance can be generated in calling modeling for interested content, it will increase the chance that client renews member if it is determined that doing so, then suggest representing and practice with the harmonious construction of client's progress.
Description
Technical field
The invention belongs to telemarketing fields, and in particular to calling auxiliary system and its implementation based on Internet of Things.
Background technique
Telemarketing, it is with phone for main means of communication, and telemarketing is usually to make a phone call to carry out active sale
Mode.By network, fax, short message, mailing delivering etc. supplementary modes, by telephone for special use market number, with company's name with
Client directly contacts, and with company's automated information management technology and specialized operation platform, complete Products promotion,
The business of the main marketing process such as consulting, quotation and the confirmation of product bargain, representative of sales & marketing carry out millions of pins daily
Sell telephone talk.But other than about the fundamental statistics of such as call length and phone length.It was found that keyword
And phrase, sale dialogue is not analyzed largely, so that its content can not be modeled, and can not be tied according to expected
Fruit optimizes it.Automatic speech recognition (ASR) technology, especially large vocabulary continuous speech recognition (LVCSR) is newest
Progress realizes the High Precision Automatic transcription of dialogue for the first time.
The prior art has the following problems:
The prior art can only count the master data of call length, sell the content of dialogue largely not
It is analyzed, the content of talk can not be modeled, and it can not be optimized according to expected results.
Summary of the invention
The purpose of the present invention is to provide calling auxiliary systems and its implementation based on Internet of Things, to solve above-mentioned back
The prior art proposed in scape technology can only count the master data of call length, sell the content of dialogue in very great Cheng
The problem of not being analyzed on degree, the content of talk can not being modeled, and it can not be optimized according to expected results.
To achieve the above object, present invention employs following technical solutions: the calling auxiliary system based on Internet of Things, including
Computer system, computer readable storage medium and calling ancillary equipment, the computer readable storage medium includes that user is defeated
Enter unit, message command unit, the user input unit is connected with the message command unit, the message command unit
Including indicating to receive the time of user's input at calling ancillary equipment and calling the device identification of ancillary equipment, the calculating
The instruction for the appointed task that the designated call that the determination of machine system will be participated in user executes in association, wherein designated call is to use
Dialogue between family and one group of loudspeaker and the relevant instruction for executing appointed task with specified calling；
The calling ancillary equipment includes processor, memory, networking component and input module, and the ancillary equipment passes through
The networking component is connected to communication network, and for the processor for responding and sending information, the input module includes defeated institute
State into time and it is described calling ancillary equipment device identification.
Preferably, the instruction for executing appointed task includes for analyzing multiple features to obtain for executing specified appoint
The instruction of the data of business and for based on data execute appointed task instruction.
Preferably, the input module is button, and wherein the calling ancillary equipment be based on the user with it is described
The gesture that button executes in association, one or many pressings of the button, the duration is activated, by lower button, or
Consecutively press the duration between button.
Preferably, the designated call is the record of the dialogue between the user and one group of loudspeaker, for making
The instruction of the record, and the recording of the acquisition designated call for described instruction are identified with the time in the message.
In addition, the present invention also provides the callings based on Internet of Things to assist implementation method, include the following steps:
S110: firstly, in computer systems division, receiving message from calling ancillary equipment, wherein receiving message is to refer to
Show from calling ancillary equipment and sends time, the device identification for calling ancillary equipment and the user of message in calling ancillary equipment
The type of the movement of execution；
S120: the designated call that participate in computer systems and based on type of action determination with user is held in association
Capable appointed task；
S130: dialogue of the designated call between user and one group of loudspeaker；
S140: specified task is executed in association with specified calling.
Preferably, the message that receives includes receiving described disappear in response to calling the button in the calling ancillary equipment
Breath.
Preferably, the computer systems division determines that the designated call is between the user and one group of loudspeaker
Dialogue record, using described in the time-stamp Recognition record, in the message, and obtain the record of designated call.
Preferably, the designated call is video call, on-line meeting, the calling based on virtual reality, existing based on enhancing
Real calling or the client interacted with the Email between at least one.
Technical effect and advantage of the invention: the calling auxiliary system and its realization side proposed by the present invention based on Internet of Things
Method has the advantage that compared with prior art
User can be helped to improve or instruct the dialogue as a result, with other users, feature and meeting that can be dialogue-based
The content of words come to calling model, the purpose is to energetically influence calling as a result, calling modeling real-time meeting can be generated
The real-time probability of the possible outcome of words, for example, the continuous dialogue between specific representative and client, and generate specific calling and refer to
Lead, this may be advantageous to desired session results or harmful, if prediction result be not it is desired as a result, if represent or its management
Person can be used probability generated and be with guidance is led the probability for increasing expected result or within the specified duration it is excellent
Change dialogue, for example, calling guidance can be generated in calling modeling, if it is determined that doing so can increase for interested content
Add client to renew the chance of member, then suggests representing and practice with the harmonious construction of client's progress.
Detailed description of the invention
Fig. 1 is system diagram of the invention；
Fig. 2 is flow chart of the invention.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.
Meanwhile in the description of the present invention unless specifically defined or limited otherwise, term " connected ", " connection " should be done
It broadly understood, for example, it may be being fixedly connected, may be a detachable connection, or be integrally connected；It can be mechanical connection,
It is also possible to be electrically connected；It can be directly connected, it can also be indirectly connected through an intermediary.For the common skill of this field
For art personnel, the concrete meaning of above-mentioned term in the present invention can be understood with concrete condition, based on the embodiments of the present invention,
Every other embodiment obtained by those of ordinary skill in the art without making creative efforts, belongs to this hair
The range of bright protection.
Embodiment
It please refers to Fig. 1-2 present invention and the calling auxiliary system technical solution based on Internet of Things: exhaling based on Internet of Things is provided
Cry auxiliary system, including computer system, computer readable storage medium and calling ancillary equipment, the computer-readable storage
Medium includes user input unit, message command unit, and the user input unit is connected with the message command unit, institute
Stating message command unit includes indicating to receive the time of user's input and setting for calling ancillary equipment at calling ancillary equipment
Standby mark, the instruction for the appointed task that the designated call that the computer system determination will be participated in user executes in association,
Wherein designated call is the dialogue between user and one group of loudspeaker and the relevant instruction for executing appointed task with specified calling；
The calling ancillary equipment includes processor, memory, networking component and input module, and the ancillary equipment passes through
The networking component is connected to communication network, and for the processor for responding and sending information, the input module includes defeated institute
State into time and it is described calling ancillary equipment device identification.
Specific in the present embodiment: the instruction for executing appointed task includes for analyzing multiple features to obtain use
In the instruction for the data for executing appointed task and for the instruction based on data execution appointed task.
Specific in the present embodiment: the input module is button, and described in wherein the calling ancillary equipment is based on
The gesture that user and the button execute in association, one or many pressings of the button, duration are activated, press
Lower button, or consecutively press the duration between button.
In the present embodiment, specific: the designated call is the dialogue between the user and one group of loudspeaker
Record, for identifying the instruction of the record using the time in the message, and the acquisition for described instruction is specified
The recording of calling.
In addition, the present invention also provides the callings based on Internet of Things to assist implementation method, include the following steps:
S110: firstly, in computer systems division, receiving message from calling ancillary equipment, wherein receiving message is to refer to
Show from calling ancillary equipment and sends time, the device identification for calling ancillary equipment and the user of message in calling ancillary equipment
The type of the movement of execution；
S120: the designated call that participate in computer systems and based on type of action determination with user is held in association
Capable appointed task；
S130: dialogue of the designated call between user and one group of loudspeaker；
S140: specified task is executed in association with specified calling.
Specific in the present embodiment: the message that receives includes the button in response to calling in the calling ancillary equipment
To receive the message.
In the present embodiment, specific: the computer systems division determines that the designated call is the user and described one
The record of dialogue between group loudspeaker, records using described in the time-stamp Recognition, in the message, and obtains designated call
Record.
Specific in the present embodiment: the designated call is video call, on-line meeting, the calling based on virtual reality,
Calling or the client based on augmented reality interacted with the Email between at least one.
Working principle or structural principle: calling modeling can analyze calling, at the time of identification in dialogue, Yi Jiyu
The manager of representative, companion or other people mark, notice or share the moment, the shared moment can be used for various purposes, for example, being used for
Guidance represent processing calling with based on various situations improve calling as a result, can be used various means shares the moment, for example,
By Email, chat application or file sharing application, real-time analytic unit is using classifier come to right in real time
Words are modeled, for example, representing the ongoing calling between client, help to represent the expected result for increasing dialogue
Probability or optimization dialogue, the dialogue duration in the case where real-time analytic unit does not predict expected result, real-time analysis group
Part receives the realtime call data of ongoing dialogue between client and representative, and analyzes realtime call data to generate one group
Feature, for example, then, feature can be fed to classifier by real-time analytic unit using off-line analysis component as described above
To generate the probability of the potential result of calling, the classifier with highest prediction ability is can be used to generate in real-time analytic unit
The probability of various potential results.
Finally, it should be noted that the foregoing is only a preferred embodiment of the present invention, it is not intended to restrict the invention,
Although the present invention is described in detail referring to the foregoing embodiments, for those skilled in the art, still may be used
To modify the technical solutions described in the foregoing embodiments or equivalent replacement of some of the technical features,
All within the spirits and principles of the present invention, any modification, equivalent replacement, improvement and so on should be included in of the invention
Within protection scope.
Claims (8)
1. the calling auxiliary system based on Internet of Things, including computer system, computer readable storage medium and calling auxiliary are set
It is standby, it is characterised in that: the computer readable storage medium includes user input unit, message command unit, and the user is defeated
Enter unit to be connected with the message command unit, the message command unit includes indicating to receive at calling ancillary equipment to use
The time of family input and the device identification for calling ancillary equipment, the computer system determination will be with specified the exhaling of user's participation
Cry the instruction of the appointed task executed in association, wherein designated call be dialogue between user and one group of loudspeaker and with finger
It sets the tone with the relevant instruction for executing appointed task；
The calling ancillary equipment includes processor, memory, networking component and input module, and the ancillary equipment passes through described
Networking component is connected to communication network, the processor for responding and sending information, the input module include it is defeated it is described enter
Time and it is described calling ancillary equipment device identification.
2. the calling auxiliary system according to claim 1 based on Internet of Things, it is characterised in that: the execution appointed task
Instruction include for analyzing multiple features with the instruction that obtains the data for executing appointed task and for based on data
Execute the instruction of appointed task.
3. the calling auxiliary system according to claim 1 based on Internet of Things, it is characterised in that: the input module be by
Button, and the gesture that wherein the calling ancillary equipment is executed in association based on the user and the button, the button
One or many pressings, the duration is activated, and by lower button, or consecutively presses the duration between button.
4. the calling auxiliary system according to claim 1 based on Internet of Things, it is characterised in that: the designated call is institute
The record for stating the dialogue between user and one group of loudspeaker, for identifying the record using the time in the message
Instruction, and for described instruction acquisition designated call recording.
5. the calling according to any one of claims 1-4 based on Internet of Things assists implementation method, it is characterised in that: packet
Include following steps:
S110: firstly, in computer systems division, receiving message from calling ancillary equipment, wherein receive message and be, instruction from
Time, the device identification for calling ancillary equipment and the user that calling ancillary equipment sends message execute in calling ancillary equipment
Movement type；
S120: what the designated call that participate in computer systems and based on type of action determination with user executed in association
Appointed task；
S130: dialogue of the designated call between user and one group of loudspeaker；
S140: specified task is executed in association with specified calling.
6. the calling according to claim 5 based on Internet of Things assists implementation method, it is characterised in that: the reception message
Including receiving the message in response to calling the button in the calling ancillary equipment.
7. the calling according to claim 5 based on Internet of Things assists implementation method, it is characterised in that: the department of computer science
It determines that the designated call is the record of the dialogue between the user and one group of loudspeaker at system, uses the timestamp
It identifies the record, in the message, and obtains the record of designated call.
8. the calling according to claim 5 based on Internet of Things assists implementation method, it is characterised in that: the designated call
It is video call, on-line meeting, the calling based on virtual reality, calling or the client and the electricity based on augmented reality
At least one between sub- mail interaction.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910475304.6A CN110381110A (en) | 2019-06-03 | 2019-06-03 | Calling auxiliary system and its implementation based on Internet of Things |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910475304.6A CN110381110A (en) | 2019-06-03 | 2019-06-03 | Calling auxiliary system and its implementation based on Internet of Things |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN110381110A true CN110381110A (en) | 2019-10-25 |
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ID=68249634
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201910475304.6A Pending CN110381110A (en) | 2019-06-03 | 2019-06-03 | Calling auxiliary system and its implementation based on Internet of Things |
Country Status (1)
| Country | Link |
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| CN (1) | CN110381110A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN117097833A (en) * | 2023-10-19 | 2023-11-21 | 太一云境技术有限公司 | Remote calling method and system based on meta universe |
Citations (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20190057079A1 (en) * | 2015-06-01 | 2019-02-21 | AffectLayer, Inc. | Iot-based call assistant device |
-
2019
- 2019-06-03 CN CN201910475304.6A patent/CN110381110A/en active Pending
Patent Citations (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20190057079A1 (en) * | 2015-06-01 | 2019-02-21 | AffectLayer, Inc. | Iot-based call assistant device |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN117097833A (en) * | 2023-10-19 | 2023-11-21 | 太一云境技术有限公司 | Remote calling method and system based on meta universe |
| CN117097833B (en) * | 2023-10-19 | 2024-01-19 | 太一云境技术有限公司 | Remote calling method and system based on meta universe |
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Application publication date: 20191025 |
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