CN110297805A - Supervise case processing method, device, computer equipment and storage medium - Google Patents
Supervise case processing method, device, computer equipment and storage medium Download PDFInfo
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- CN110297805A CN110297805A CN201910441018.8A CN201910441018A CN110297805A CN 110297805 A CN110297805 A CN 110297805A CN 201910441018 A CN201910441018 A CN 201910441018A CN 110297805 A CN110297805 A CN 110297805A
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
The embodiment of the invention discloses a kind of supervision case processing method, device, computer equipment and storage mediums.The described method includes: identifying supervision case according to default mail address, and is settled a case according to supervision case generation superfine and distribute Reference Number；If detecting, current time is the first preset time, settles a case according to the Reference Number to the superfine and carries out statistic of classification and settled a case statistical work book according to statistic of classification result by worksheet handling implement generation superfine；If detecting, current time is the second preset time, and superfine statistical work book of settling a case is sent to default mail address in the form of mail.Case treatment effeciency can be improved in method by implementing the embodiment of the present invention, and speed up processing saves human resources.
Description
Technical field
The present invention relates to technical field of data processing more particularly to a kind of supervision case processing method, device, computer to set
Standby and storage medium.
Background technique
With science and technology and expanding economy, people's lives quality increasingly improve, more and more people by insure come
Ensure living standard.The suggestion with insurer of the growth of insurance service industry is closely bound up, and insurance company is by establishing consulting
System receives the opinions and suggestions of insurer, and consulting system is put on record according to the suggestion of each insurer, each charge sheet
Handle the process that insurer suggests.The case important for part, for example, Insurance Regulatory Commission or Insurance Authority turn the case done,
Insurance company pays much attention to, however existing consulting system needs statistics manually and tracking case when processing turns the case done
Situation, process is cumbersome, wastes time, and treatment effeciency is low.
Summary of the invention
The embodiment of the invention provides a kind of supervision case processing method, device, computer equipment and storage mediums, it is intended to
Existing consulting system is solved when processing turns the case done, needs to count and track case manually, process is cumbersome, waste
Time, the low problem for the treatment of effeciency.
In a first aspect, the embodiment of the invention provides a kind of supervision case processing methods comprising: according to default mail
Location identification supervision case, and settled a case according to supervision case generation superfine and distribute Reference Number；If detecting current time
For the first preset time, settles a case according to the Reference Number to the superfine and carry out statistic of classification and led to according to statistic of classification result
It crosses worksheet handling implement and generates superfine and settle a case statistical work book；If detecting, current time is the second preset time, will
Superfine statistical work book of settling a case is sent to default mail address in the form of mail.
Second aspect, the embodiment of the invention also provides a kind of supervision case processing units comprising: first generates list
Member is used for according to default mail address identification supervision case, and settles a case and distribute according to supervision case generation superfine
Reference Number；Second generation unit, if for detect current time be the first preset time, according to the Reference Number to it is described superfine at
Reason case carries out statistic of classification and is settled a case according to statistic of classification result by worksheet handling implement generation superfine to count work
Make book；Transmission unit, if the superfine is settled a case statistical work book for detecting that current time is the second preset time
Default mail address is sent in the form of mail.
The third aspect, the embodiment of the invention also provides a kind of computer equipments comprising memory and processor, it is described
Computer program is stored on memory, the processor realizes the above method when executing the computer program.
Fourth aspect, the embodiment of the invention also provides a kind of computer readable storage medium, the storage medium storage
There is computer program, the computer program can realize the above method when being executed by a processor.
The embodiment of the invention provides a kind of supervision case processing method, device, computer equipment and storage mediums.Its
In, which comprises supervision case is identified according to default mail address, and superfine processing case is generated according to the supervision case
Part simultaneously distributes Reference Number；If detect current time be the first preset time, according to the Reference Number to the superfine settle a case into
Row statistic of classification simultaneously generates superfine by worksheet handling implement according to statistic of classification result and settles a case statistical work book；If inspection
Measure current time be the second preset time, by the superfine settle a case statistical work book be sent in the form of mail it is default
Mail address.The embodiment of the present invention generates superfine and settles a case by put on record according to the received supervision case of institute, to superfine
Settle a case and counted to generate superfine and settle a case book, and by superfine settle a case statistical work book regularly send to
For default mail address, it can be achieved that improving case treatment effeciency, speed up processing saves human resources effect.
Detailed description of the invention
Technical solution in order to illustrate the embodiments of the present invention more clearly, below will be to needed in embodiment description
Attached drawing is briefly described, it should be apparent that, drawings in the following description are some embodiments of the invention, general for this field
For logical technical staff, without creative efforts, it is also possible to obtain other drawings based on these drawings.
Fig. 1 is the application scenarios schematic diagram of supervision case processing method provided in an embodiment of the present invention；
Fig. 2 is the flow diagram of supervision case processing method provided in an embodiment of the present invention；
Fig. 3 is the sub-process schematic diagram of supervision case processing method provided in an embodiment of the present invention；
Fig. 4 is the sub-process schematic diagram of supervision case processing method provided in an embodiment of the present invention；
Fig. 5 be another embodiment of the present invention provides supervision case processing method flow diagram；
Fig. 6 is the sub-process schematic diagram of supervision case processing method provided in an embodiment of the present invention；
Fig. 7 is the schematic block diagram of supervision case processing unit provided in an embodiment of the present invention；
Fig. 8 is the schematic block diagram of the specific unit of supervision case processing unit provided in an embodiment of the present invention；
Fig. 9 be another embodiment of the present invention provides supervision case processing unit schematic block diagram；And
Figure 10 is the schematic block diagram of computer equipment provided in an embodiment of the present invention.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are some of the embodiments of the present invention, instead of all the embodiments.Based on this hair
Embodiment in bright, every other implementation obtained by those of ordinary skill in the art without making creative efforts
Example, shall fall within the protection scope of the present invention.
It should be appreciated that ought use in this specification and in the appended claims, term " includes " and "comprising" instruction
Described feature, entirety, step, operation, the presence of element and/or component, but one or more of the other feature, whole is not precluded
Body, step, operation, the presence or addition of element, component and/or its set.
It is also understood that mesh of the term used in this description of the invention merely for the sake of description specific embodiment
And be not intended to limit the present invention.As description of the invention and it is used in the attached claims, unless on
Other situations are hereafter clearly indicated, otherwise " one " of singular, "one" and "the" are intended to include plural form.
It will be further appreciated that the term "and/or" used in description of the invention and the appended claims is
Refer to any combination and all possible combinations of one or more of associated item listed, and including these combinations.
Fig. 1 and Fig. 2 are please referred to, Fig. 1 is the application scenarios signal of supervision case processing method provided in an embodiment of the present invention
Figure.Fig. 2 is the schematic flow chart of supervision case processing method provided in an embodiment of the present invention.The supervision case processing method is answered
For in terminal, by interacting realization between terminal and terminal.The present invention proposes a kind of supervision case processing method, applies
In consulting system, consulting system is the system that insurance company is used to handle customer complaint.User is complained by consulting system
Case, common processing mode is normally put on record by consulting system, allocation processing people, processing people docked with user solution user
The problem of encountering terminates case after user is satisfied to processing result.However user is directly complained to Insurance Regulatory Commission or
The case of Insurance Authority, insurance company need to pay much attention to the case of the part, therefore through the invention for the case of the part
The supervision case processing method of proposition, can be improved case treatment effeciency, and speed up processing saves human resources.
Fig. 2 is the flow diagram of supervision case processing method provided in an embodiment of the present invention.As shown, this method packet
Include following steps S110-S130.
S110, case is supervised according to default mail address identification, and superfine is generated according to the supervision case and is settled a case
And distribute Reference Number.
Specifically, regulatory agency refers to that the insurance case processing system of Insurance Regulatory Commission or Insurance Authority, supervision case refer to
It is that insurer complains the insurance case superfine to Insurance Regulatory Commission's perhaps Insurance Authority to settle a case to refer to that Insurance Regulatory Commission or Insurance Authority turn
It does to the insurance case of insurance company.Regulatory agency receives insurer and is put on record to after the complaint of insurance company according to complaint content
Supervision case is set up, regulatory agency insures the consulting system requirement that supervision case is sent to insurance company in the form of mail public
Department's follow-up in time illustrates Insurance Regulatory Commission or Insurance Authority to this case so turning the supervision case done when receiving regulatory agency
Processing is dissatisfied, and insurance company needs to pay much attention to such case.Wherein, default mail address refers to the mail of regulatory agency
Address matches default mail address with the address of the mail received whenever receiving mail, if successful match,
Then illustrate received mail be regulatory agency mail.Therefore when the supervision that the mail address detected by regulatory agency is sent
Case mail, put on record according to supervision case in time generates superfine and settles a case, and shows the importance of case, reminds processing people
Step up to handle.
In one embodiment, as shown in figure 3, the step S110 may include step: S111-S112.
S111, creation superfine is settled a case and the area according to belonging to the supervision case and receiving time are to the superfine
It settles a case and distributes Reference Number.
S112, it settles a case to the superfine and adds superfine processing label.
In one embodiment, Reference Number refers to the number of unique identification case, wherein Reference Number by supervision case institute possession
Area and receiving time are constituted, and there is different area codes in each area and received exact date is combined to constitute Reference Number, for example, prison
The affiliated area of pipe case is Beijing, receiving time 2019.1.05, then its Reference Number is 01020190105001, if the same day
There is two pieces superfine to settle a case, then second Reference Number is then 01020190105002.Specifically, blank case is created first
Part, then according to the newly created blank case of content augmentation of received supervision case generate superfine and settle a case, also will
The content of supervision case copies in newly created blank case, finally the institute possession further according to supervision case and receiving time
Distribute Reference Number.Wherein, in order to distinguish the difference between other common cases, the superfine for generation of each putting on record, which is settled a case, to be added
Added with superfine processing label, shows the importance of the case, processing people is reminded to step up to handle.
If S120, detect current time be the first preset time, according to the Reference Number to the superfine settle a case into
Row statistic of classification simultaneously generates superfine by worksheet handling implement according to statistic of classification result and settles a case statistical work book.
Specifically, the first preset time is the statistics superfine time settled a case, for example, being 1:00 AM, superfine processing case
Part statistical work book refers to the file for showing superfine statistical data of settling a case.Daily when the first preset time
It settles a case and counts to superfine, the data then settled a case according to the superfine counted generate superfine and settle a case statistics
Book.Daily programming count superfine settles a case and generates superfine and settles a case statistical work book, saves human resources, improves
Working efficiency.
In one embodiment, as shown in figure 4, the step S120 may include step: S121-S123.
S121, it all superfine is obtained from presetting database according to the superfine processing label settles a case.
S122, the Reference Number settled a case according to the superfine are settled a case to the superfine according to affiliated area and are drawn
Point.
S123, the superfine in same affiliated area is settled a case according to preset rules life by worksheet handling implement
It settles a case statistical work book at superfine.
In one embodiment, presetting database refers to the database of consulting system, stores in the database all
Case data are settled a case due to superfine and are added to superfine processing label when generating, can according to superfine processing label from
All superfine are obtained out in presetting database to settle a case.It is needed after getting all superfine and settling a case further
Ground settles a case to superfine and carries out geographic classification, and the superfine in the same affiliated area is settled a case and is grouped together, to unite
The superfine for counting the same area is settled a case, and specifically, is divided by the Reference Number that each superfine is settled a case, will be in Reference Number
Area code identical superfine in ground, which is settled a case, to be divided in the same set, for example, 01020190105001,
01020190205001, it derives from Pekinese's case and is divided into the same set.After the completion of division, pass through the list processing that works
Tool, which settles a case the superfine in same affiliated area, to be generated superfine according to preset rules and settles a case statistical work book, work
Making list processing tool and refers specifically to POI, POI is creation and the various Java API for meeting office documents format of attended operation,
It can be used Java and reads and create, and modify the file of table class.
In one embodiment, as shown in figure 5, the step S123 may include step: S1231-S1233.
Settle a case statistical work book and settling a case in the superfine of S1231, creation superfine creates in statistical work book
Superfine is settled a case statistical work table.
S1232, being settled a case according to preset rules in the superfine, header field and statistics are arranged in statistical work table
Formula.
S1233, the superfine in same affiliated area, which is settled a case, to be imported into the superfine and settles a case statistical work
Corresponding position is settled a case statistical work book in table with exporting the superfine.
In one embodiment, superfine statistical work book of settling a case refers specifically to Excel file, and superfine is settled a case system
Meter worksheet is the sheet in Excel file.The superfine in same affiliated area is read by worksheet handling implement first
It settles a case；Then creation superfine is settled a case statistical work book, is settled a case in superfine and is created at superfine in statistical work book
Manage statistics of cases worksheet；Then further according to preset rules superfine settle a case be arranged in statistical work table header field and
Statistical formula, wherein header field is, for example, the same day newly-increased number of packages of winding up the case, when month to date wind up the case number of packages, it is of that month it is newly-increased/reduce
Superfine settle a case number of packages, current year accumulative number of packages of winding up the case, current year it is newly-increased/superfine of reduction settles a case number of packages and ring compares feelings
Condition etc., statistical formula is the formula for counting superfine change conditions of settling a case, for example, totalization formula, ring is than formula and on year-on-year basis
Formula etc.；Finally traversal superfine settles a case every a line in statistical work table and each cell with by read superfine
It settles a case and is written in corresponding cell, statistical data is obtained by set statistical formula, at final output superfine
Manage statistics of cases book.
If S130, detecting that current time is the second preset time, the superfine is settled a case into statistical work book with postal
The form of part is sent to default mail address.
Specifically, default mail address refers to the email address for being in charge of mechanism leader, settles a case system obtaining superfine
After counting book, the superfine counted daily statistical work book of settling a case is regularly sent into default mail in the form of mail
Address, the superfine latest development settled a case can be recognized in time daily by being in charge of mechanism leader, so that being in charge of the leader of mechanism
Supervise and examine processing people can be tracked in time step up to handle superfine settle a case, so that the superfine treatment effeciency settled a case is improved,
Accelerate the superfine speed of winding up the case settled a case.
In one embodiment, as shown in fig. 6, the step S130 may include step: S131-S132.
S131, statistical work book that the superfine is settled a case generate timing postal as attachment and according to the second preset time
Part.
If S132, detecting that current time is the second preset time, the timing mail is sent to default mail address.
In one embodiment, the second preset time is 9 points of morning, because 9 points of morning is usually that workaday working is opened
Begin the time.It obtains superfine in statistics to settle a case after statistical work book, mail newly-built first simultaneously supplements specific character content, example
Such as are as follows: " good morning by distinguished leader, and the superfine of 2019.01.05 statistical form of settling a case please be checked and accepted ", after setting character content
Superfine statistical work book of settling a case is uploaded as attachment, mail is regularly sent according to the setting of the first preset time, when detecting
When current time is the first preset time, which is sent to default mail address.The previous day is united by way of mail
The superfine of meter statistical work book of settling a case is sent to the leader for being in charge of mechanism in today, is in charge of mechanism leader by each area
The superfine in area belonging to processing is settled a case, and the processing people for the distribution that tracks and superintend and check in time steps up to settle a case, to improve
The treatment effeciency that superfine is settled a case.
The embodiment of the present invention illustrates a kind of supervision case processing method, by identifying supervision case according to default mail address
Part, and settled a case according to supervision case generation superfine and distribute Reference Number；If detect that current time is first default
Between, it settles a case according to the Reference Number to the superfine and carries out statistic of classification and work list processing is passed through according to statistic of classification result
Tool generates superfine and settles a case statistical work book；If detecting, current time is the second preset time, by the superfine processing
Statistics of cases book is sent to default mail address in the form of mail, and case treatment effeciency can be improved, and accelerates processing speed
Degree saves human resources.
Fig. 7 is a kind of schematic block diagram for supervising case processing unit 200 provided in an embodiment of the present invention.As shown in fig. 7,
Corresponding to the above supervision case processing method, the present invention also provides a kind of supervision case processing units 200.Supervision case processing
Device 200 includes the unit for executing above-mentioned supervision case processing method, which can be configured in desktop computer, plate
Computer, laptop computer, etc. in terminals.Specifically, referring to Fig. 7, the supervision case processing unit 200 includes: the first generation list
First 210, second generation unit 220 and transmission unit 230.
First generation unit 210, for supervising case according to default mail address identification, and it is raw according to the supervision case
It settles a case at superfine and distributes Reference Number.
In one embodiment, as shown in figure 8, first generation unit 210 includes: that allocation unit 211 and label are single
Member 212.
Allocation unit 211, for create superfine settle a case and the area according to belonging to the supervision case and receive when
Between settle a case to the superfine and distribute Reference Number.
Marking unit 212 adds superfine processing label for settling a case to the superfine.
Second generation unit 220, if for detecting that current time is the first preset time, according to the Reference Number to described
Superfine, which is settled a case, to carry out statistic of classification and generates superfine by worksheet handling implement according to statistic of classification result to settle a case
Statistical work book.
In one embodiment, as shown in figure 8, second generation unit 220 includes: acquiring unit 221, division unit
222 and second generate subelement 223.
Acquiring unit 221, for obtaining all superfine from presetting database according to the superfine processing label
It settles a case.
Division unit 222, the Reference Number for being settled a case according to the superfine is according to affiliated area to the superfine processing
Case is divided.
Second generates subelement 223, for being handled the superfine in same affiliated area by worksheet handling implement
Case generates superfine according to preset rules and settles a case statistical work book.
In one embodiment, as shown in figure 9, the second generation subelement 223 includes: creating unit 2231, setting list
Member 2232 and import unit 2233.
Creating unit 2231 settles a case for creating superfine and statistical work book and settles a case in the superfine and count work
Make to create superfine in book and settle a case statistical work table.
Lemma is arranged in statistical work table for settling a case according to preset rules in the superfine in setting unit 2232
Section and statistical formula.
Import unit 2233 imported into the superfine processing case for the superfine in same affiliated area to be settled a case
Corresponding position is settled a case statistical work book in part statistical work table with exporting the superfine.
Transmission unit 230, if the superfine is settled a case statistics for detecting that current time is the second preset time
Book is sent to default mail address in the form of mail.
In one embodiment, as shown in figure 8, the transmission unit 230 includes: timing unit 231 and transmission sub-unit
232。
Timing unit 231, for using the superfine settle a case statistical work book as attachment and according to second it is default when
Between generate timing mail.
Transmission sub-unit 232, if being sent to the timing mail for detecting that current time is the second preset time
Default mail address.
The embodiment of the present invention illustrates a kind of supervision case processing unit, by identifying supervision case according to default mail address
Part, and settled a case according to supervision case generation superfine and distribute Reference Number；If detect that current time is first default
Between, it settles a case according to the Reference Number to the superfine and carries out statistic of classification and work list processing is passed through according to statistic of classification result
Tool generates superfine and settles a case statistical work book；If detecting, current time is the second preset time, by the superfine processing
Statistics of cases book is sent to default mail address in the form of mail, and case treatment effeciency can be improved, and accelerates processing speed
Degree saves human resources.
It should be noted that it is apparent to those skilled in the art that, above-mentioned supervision case processing unit
200 and each unit specific implementation process, can with reference to the corresponding description in preceding method embodiment, for convenience of description and
Succinctly, details are not described herein.
Above-mentioned supervision case processing unit can be implemented as a kind of form of computer program, which can be
It is run in computer equipment as shown in Figure 10.
Referring to Fig. 10, Figure 10 is a kind of schematic block diagram of computer equipment provided by the embodiments of the present application.The calculating
Machine equipment 500 can be terminal, wherein terminal can be smart phone, tablet computer, laptop, desktop computer, individual
Digital assistants and wearable device etc. have the electronic equipment of communication function.
Refering to fig. 10, which includes processor 502, memory and the net connected by system bus 501
Network interface 505, wherein memory may include non-volatile memory medium 503 and built-in storage 504.
The non-volatile memory medium 503 can storage program area 5031 and computer program 5032.The computer program
5032 include program instruction, which is performed, and processor 502 may make to execute a kind of supervision case processing method.
The processor 502 is for providing calculating and control ability, to support the operation of entire computer equipment 500.
The built-in storage 504 provides environment for the operation of the computer program 5032 in non-volatile memory medium 503, should
When computer program 5032 is executed by processor 502, processor 502 may make to execute a kind of supervision case processing method.
The network interface 505 is used to carry out network communication with other equipment.It will be understood by those skilled in the art that in Figure 10
The structure shown, only the block diagram of part-structure relevant to application scheme, does not constitute and is applied to application scheme
The restriction of computer equipment 500 thereon, specific computer equipment 500 may include more more or fewer than as shown in the figure
Component perhaps combines certain components or with different component layouts.
Wherein, the processor 502 is for running computer program 5032 stored in memory, to realize following step
It is rapid: supervision case being identified according to default mail address, and is settled a case according to supervision case generation superfine and distributes Reference Number；
If detecting, current time is the first preset time, settles a case according to the Reference Number to the superfine and carries out statistic of classification and root
Superfine is generated by worksheet handling implement according to statistic of classification result to settle a case statistical work book；If detecting, current time is
Superfine statistical work book of settling a case is sent to default mail address by the second preset time in the form of mail.
In one embodiment, processor 502 is realizing the default mail address identification supervision case of the basis, and according to institute
State supervision case and generate superfine when settling a case and distributing Reference Number step, be implemented as follows step: creation superfine is settled a case
And the area according to belonging to the supervision case and receiving time settle a case to the superfine and distribute Reference Number；At the superfine
Manage the superfine processing label of case addition.
In one embodiment, if processor 502 realize it is described detect that current time is the first preset time, according to institute
It states Reference Number and settles a case to the superfine and carry out statistic of classification and generated according to statistic of classification result by worksheet handling implement
Superfine settle a case statistical work book step when, be implemented as follows step: according to the superfine processing label from preset data
All superfine are obtained in library to settle a case；The Reference Number settled a case according to the superfine is according to affiliated area to the spy
Grade, which is settled a case, to be divided；The superfine in same affiliated area is settled a case according to default by worksheet handling implement
Rule generates superfine and settles a case statistical work book.
In one embodiment, processor 502 is realizing the worksheet handling implement that passes through by the institute in same affiliated area
State superfine settle a case according to preset rules generate superfine settle a case statistical work book step when, be implemented as follows step:
Creation superfine is settled a case statistical work book and settles a case system in superfine creation superfine in statistical work book of settling a case
Count worksheet；It is settled a case according to preset rules in the superfine and header field and statistical formula is set in statistical work table；
The superfine in same affiliated area is settled a case and imported into the superfine and settles a case corresponding position in statistical work table
It is settled a case statistical work book with exporting the superfine.
In one embodiment, if processor 502 realize it is described detect that current time is the second preset time, will be described
Superfine settles a case statistical work book when being sent to default mail address step in the form of mail, is implemented as follows step:
The superfine is settled a case into statistical work book as attachment and according to the second preset time generation timing mail；Work as if detecting
The preceding time is the second preset time, and the timing mail is sent to default mail address.
It should be appreciated that in the embodiment of the present application, processor 502 can be central processing unit (Central
Processing Unit, CPU), which can also be other general processors, digital signal processor (Digital
Signal Processor, DSP), specific integrated circuit (Application Specific Integrated Circuit,
ASIC), ready-made programmable gate array (Field-Programmable Gate Array, FPGA) or other programmable logic
Device, discrete gate or transistor logic, discrete hardware components etc..Wherein, general processor can be microprocessor or
Person's processor is also possible to any conventional processor etc..
Those of ordinary skill in the art will appreciate that be realize above-described embodiment method in all or part of the process,
It is that relevant hardware can be instructed to complete by computer program.The computer program includes program instruction, computer journey
Sequence can be stored in a storage medium, which is computer readable storage medium.The program instruction is by the department of computer science
At least one processor in system executes, to realize the process step of the embodiment of the above method.
Therefore, the present invention also provides a kind of storage mediums.The storage medium can be computer readable storage medium.This is deposited
Storage media is stored with computer program, and wherein computer program includes program instruction.The program instruction makes when being executed by processor
Processor executes following steps: identifying supervision case according to default mail address, and is generated at superfine according to the supervision case
Reason case simultaneously distributes Reference Number；If detecting, current time is the first preset time, according to the Reference Number to the superfine processing case
Part carries out statistic of classification and is settled a case statistical work book according to statistic of classification result by worksheet handling implement generation superfine；
If detecting, current time is the second preset time, and superfine statistical work book of settling a case is sent in the form of mail
Default mail address.
In one embodiment, the processor realizes the default mail address knowledge of the basis executing described program instruction
Not Jian Guan case, and according to the supervision case generate superfine settle a case and distribute Reference Number step when, be implemented as follows step
Rapid: creation superfine is settled a case and the area according to belonging to the supervision case and receiving time settle a case point to the superfine
With Reference Number；It settles a case to the superfine and adds superfine processing label.
In one embodiment, if the processor is realized and described detects that current time is executing described program instruction
First preset time settles a case to the superfine according to the Reference Number and carries out statistic of classification and passed through according to statistic of classification result
Worksheet handling implement generate superfine settle a case statistical work book step when, be implemented as follows step: according to the superfine
Processing label obtains all superfine from presetting database and settles a case；The Reference Number settled a case according to the superfine by
It settles a case and divides to the superfine according to affiliated area；By worksheet handling implement by the spy in same affiliated area
Grade, which is settled a case, to be generated superfine according to preset rules and settles a case statistical work book.
In one embodiment, the processor is realized described by worksheet handling implement in the instruction of execution described program
By the superfine in same affiliated area settle a case according to preset rules generate superfine settle a case statistical work book step when,
Be implemented as follows step: settle a case statistical work book and settling a case in the superfine of creation superfine is created in statistical work book
Superfine is built to settle a case statistical work table；It is settled a case according to preset rules in the superfine and lemma is set in statistical work table
Section and statistical formula；The superfine in same affiliated area is settled a case and imported into the superfine and settles a case statistical work
Corresponding position is settled a case statistical work book in table with exporting the superfine.
In one embodiment, if the processor is realized and described detects that current time is executing described program instruction
Superfine statistical work book of settling a case is sent to default mail address step by the second preset time in the form of mail
When, it is implemented as follows step: the superfine is settled a case into statistical work book as attachment and according to the life of the second preset time
At timing mail；If detecting, current time is the second preset time, and the timing mail is sent to default mail address.
The storage medium can be USB flash disk, mobile hard disk, read-only memory (Read-Only Memory, ROM), magnetic disk
Or the various computer readable storage mediums that can store program code such as CD.
Those of ordinary skill in the art may be aware that list described in conjunction with the examples disclosed in the embodiments of the present disclosure
Member and algorithm steps, can be realized with electronic hardware, computer software, or a combination of the two, in order to clearly demonstrate hardware
With the interchangeability of software, each exemplary composition and step are generally described according to function in the above description.This
A little functions are implemented in hardware or software actually, the specific application and design constraint depending on technical solution.Specially
Industry technical staff can use different methods to achieve the described function each specific application, but this realization is not
It is considered as beyond the scope of this invention.
In several embodiments provided by the present invention, it should be understood that disclosed device and method can pass through it
Its mode is realized.For example, the apparatus embodiments described above are merely exemplary.For example, the division of each unit, only
Only a kind of logical function partition, there may be another division manner in actual implementation.Such as multiple units or components can be tied
Another system is closed or is desirably integrated into, or some features can be ignored or not executed.
The steps in the embodiment of the present invention can be sequentially adjusted, merged and deleted according to actual needs.This hair
Unit in bright embodiment device can be combined, divided and deleted according to actual needs.In addition, in each implementation of the present invention
Each functional unit in example can integrate in one processing unit, is also possible to each unit and physically exists alone, can also be with
It is that two or more units are integrated in one unit.
If the integrated unit is realized in the form of SFU software functional unit and when sold or used as an independent product,
It can store in one storage medium.Based on this understanding, technical solution of the present invention is substantially in other words to existing skill
The all or part of part or the technical solution that art contributes can be embodied in the form of software products, the meter
Calculation machine software product is stored in a storage medium, including some instructions are used so that a computer equipment (can be a
People's computer, terminal or network equipment etc.) it performs all or part of the steps of the method described in the various embodiments of the present invention.
The above description is merely a specific embodiment, but scope of protection of the present invention is not limited thereto, any
Those familiar with the art in the technical scope disclosed by the present invention, can readily occur in various equivalent modifications or replace
It changes, these modifications or substitutions should be covered by the protection scope of the present invention.Therefore, protection scope of the present invention should be with right
It is required that protection scope subject to.
Claims (10)
1. a kind of supervision case processing method characterized by comprising
Supervision case is identified according to default mail address, and is settled a case according to supervision case generation superfine and distributed case
Number；
If detecting, current time is the first preset time, settles a case according to the Reference Number to the superfine and carries out statistic of classification
And superfine is generated by worksheet handling implement according to statistic of classification result and is settled a case statistical work book；
If detecting, current time is the second preset time, and superfine statistical work book of settling a case is sent out in the form of mail
It send to default mail address.
2. supervision case processing method according to claim 1, which is characterized in that the basis presets mail address identification
Case is supervised, and is settled a case according to supervision case generation superfine and distributes Reference Number, comprising:
Creation superfine is settled a case and the area according to belonging to the supervision case and receiving time settle a case to the superfine
Distribute Reference Number；
It settles a case to the superfine and adds superfine processing label.
3. supervision case processing method according to claim 2, which is characterized in that if described detect that current time is the
One preset time settles a case to the superfine according to the Reference Number and carries out statistic of classification and pass through work according to statistic of classification result
Make list processing tool and generate superfine to settle a case statistical work book, comprising:
All superfine are obtained from presetting database according to the superfine processing label to settle a case；
The Reference Number settled a case according to the superfine is settled a case to the superfine according to affiliated area and is divided；
The superfine in same affiliated area is settled a case by worksheet handling implement and is generated at superfine according to preset rules
Manage statistics of cases book.
4. supervision case processing method according to claim 3, which is characterized in that described to be incited somebody to action by worksheet handling implement
The superfine in area belonging to same, which is settled a case, to be generated superfine according to preset rules and settles a case statistical work book, comprising:
Creation superfine, which is settled a case, statistical work book and settles a case in the superfine and creates superfine processing case in statistical work book
Part statistical work table；
It is settled a case according to preset rules in the superfine and header field and statistical formula is set in statistical work table；
The superfine in same affiliated area is settled a case imported into the superfine settle a case it is corresponding in statistical work table
It is settled a case statistical work book with exporting the superfine position.
5. supervision case processing method according to claim 1, which is characterized in that if described detect that current time is the
Superfine statistical work book of settling a case is sent to default mail address by two preset times in the form of mail, comprising:
The superfine is settled a case into statistical work book as attachment and according to the second preset time generation timing mail；
If detecting, current time is the second preset time, and the timing mail is sent to default mail address.
6. a kind of supervision case processing unit characterized by comprising
First generation unit presets mail address identification supervision case for basis, and generates superfine according to the supervision case
It settles a case and distributes Reference Number；
Second generation unit, if for detect current time be the first preset time, according to the Reference Number to it is described superfine at
Reason case carries out statistic of classification and is settled a case according to statistic of classification result by worksheet handling implement generation superfine to count work
Make book；
Transmission unit, if the superfine is settled a case statistical work book for detecting that current time is the second preset time
Default mail address is sent in the form of mail.
7. supervision case processing unit according to claim 6, which is characterized in that first generation unit includes:
Allocation unit, for creating, superfine is settled a case and the area according to belonging to the supervision case and receiving time are to described
Superfine, which is settled a case, distributes Reference Number；
Marking unit adds superfine processing label for settling a case to the superfine.
8. supervision case processing unit according to claim 6, which is characterized in that second generation unit includes:
Acquiring unit, for obtaining all superfine processing cases from presetting database according to the superfine processing label
Part；
Division unit, Reference Number for being settled a case according to the superfine settle a case progress to the superfine according to affiliated area
It divides；
Second generates subelement, for the superfine in same affiliated area to be settled a case basis by worksheet handling implement
Preset rules generate superfine and settle a case statistical work book.
9. a kind of computer equipment, which is characterized in that the computer equipment includes memory and processor, on the memory
It is stored with computer program, the processor is realized as described in any one of claim 1-5 when executing the computer program
Method.
10. a kind of computer readable storage medium, which is characterized in that the storage medium is stored with computer program, the meter
Calculation machine program can realize method according to any one of claims 1 to 5 when being executed by a processor.
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