CN109948945A - A kind of information processing method and device - Google Patents
A kind of information processing method and device Download PDFInfo
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- CN109948945A CN109948945A CN201910237962.1A CN201910237962A CN109948945A CN 109948945 A CN109948945 A CN 109948945A CN 201910237962 A CN201910237962 A CN 201910237962A CN 109948945 A CN109948945 A CN 109948945A
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- 230000010365 information processing Effects 0.000 title claims abstract description 40
- 238000003672 processing method Methods 0.000 title claims abstract description 19
- 230000008439 repair process Effects 0.000 claims abstract description 100
- 238000011156 evaluation Methods 0.000 claims description 19
- 238000000034 method Methods 0.000 claims description 18
- 238000003860 storage Methods 0.000 claims description 16
- 238000012545 processing Methods 0.000 claims description 4
- 230000004888 barrier function Effects 0.000 claims 1
- 238000010586 diagram Methods 0.000 description 10
- 230000005540 biological transmission Effects 0.000 description 5
- 230000003287 optical effect Effects 0.000 description 5
- 238000012958 reprocessing Methods 0.000 description 4
- 238000004590 computer program Methods 0.000 description 2
- 238000001514 detection method Methods 0.000 description 2
- 230000006870 function Effects 0.000 description 2
- 238000003780 insertion Methods 0.000 description 2
- 230000037431 insertion Effects 0.000 description 2
- 230000003068 static effect Effects 0.000 description 2
- 230000003442 weekly effect Effects 0.000 description 2
- 230000006835 compression Effects 0.000 description 1
- 238000007906 compression Methods 0.000 description 1
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Abstract
The embodiment of the present application provides a kind of information processing method and device, comprising: receives the error code for identifying failure；The weight that technician repairs Fisrt fault is calculated according to historical data, obtains weight table, Fisrt fault is the corresponding failure of error code；The maximum technician of weight selection is the corresponding repairing technician of error code from weight table.Repairing efficiency can be improved in the embodiment of the present application.
Description
Technical field
This application involves electricity fields, and in particular to a kind of information processing method and device.
Background technique
With the continuous development of electronic technology, vehicle has become the essential vehicles in people's daily life.And
Inconvenience can be brought to the trip of people when vehicle breaks down, therefore, how rapidly be solved after vehicle failure
Certainly failure has become a technical problem urgently to be resolved.Currently, vehicle can be sent to repairing after vehicle failure by people
Factory after repair shop receives eligible for repair vehicle, can place under repair vehicle allocation to technician.However, available free skill
Teacher might not be exactly the technician that can repair vehicle current failure, so that reducing repairing efficiency.
Summary of the invention
The embodiment of the present application provides a kind of information processing method and device, repairs efficiency for improving.
First aspect provides a kind of information processing method, comprising:
Receive the error code for identifying failure；
The weight that technician repairs Fisrt fault is calculated according to historical data, obtains weight table, the Fisrt fault is described
The corresponding failure of error code；
The maximum technician of weight selection is the corresponding repairing technician of the error code from the weight table.
As a kind of possible embodiment, described that the weight that technician repairs Fisrt fault is calculated according to historical data, it obtains
Include: to weight table
The number of the Fisrt fault is repaired to the evaluation of technician, the technician according to user, described in the technician repairs
At least one reprocessed in ratio that time used in Fisrt fault or the technician repair the Fisrt fault calculates the technician
Weight, obtain weight table.
As a kind of possible embodiment, the maximum technician of weight selection from the weight table is the failure
The corresponding repairing technician of code includes:
The service that is capable of providing and the maximum technician of weighted value is chosen from the weight table to repair for the error code is corresponding
Manage technician.
As a kind of possible embodiment, the method also includes:
Receive the license plate number that the error code corresponds to vehicle；
The repairing information including the license plate number is sent to first terminal equipment, the first terminal equipment is the repairing
The corresponding terminal device of technician.
As a kind of possible embodiment, the method also includes:
The information for repairing technician is sent to second terminal equipment, the second terminal equipment is corresponding for the license plate number
Terminal device.
Second aspect provides a kind of information processing unit, comprising:
Receiving unit, for receiving the error code for identifying failure；
Computing unit obtains weight table for calculating the weight that technician repairs Fisrt fault according to historical data, and described the
One failure is the corresponding failure of the error code；
Selection unit, being used for the maximum technician of weight selection from the weight table is the corresponding repairing skill of the error code
Teacher.
As a kind of possible embodiment, the computing unit, specifically for according to user to the evaluation of technician, described
Technician repairs described in time used in the number of the Fisrt fault, the technician repairing Fisrt fault or technician repairing
At least one reprocessed in ratio of Fisrt fault calculates the weight of the technician, obtains weight table.
As a kind of possible embodiment, the selection unit, when specifically for choosing current from the weight table
Between the idle and maximum technician of weighted value be the corresponding repairing technician of the error code.
As a kind of possible embodiment, the receiving unit is also used to receive the vehicle that the error code corresponds to vehicle
The trade mark；
Described device further include:
Transmission unit, for sending the repairing information including the license plate number, the first terminal to first terminal equipment
Equipment is the corresponding terminal device of the repairing technician.
As a kind of possible embodiment, the transmission unit is also used to send the repairing to second terminal equipment
The information of technician, the second terminal equipment are the corresponding terminal device of the license plate number.
The third aspect provides a kind of information processing unit, including processor, memory and transceiver, in which:
The transceiver, for receiving the error code for identifying failure；
Batch processing code is stored in the memory, the processor is for calling the journey stored in the memory
Sequence code executes following operation:
The weight that technician repairs Fisrt fault is calculated according to historical data, obtains weight table, the Fisrt fault is described
The corresponding failure of error code；
The maximum technician of weight selection is the corresponding repairing technician of the error code from the weight table.
As a kind of possible embodiment, the processor calculates the power that technician repairs Fisrt fault according to historical data
Weight, obtaining weight table includes:
The number of the Fisrt fault is repaired to the evaluation of technician, the technician according to user, described in the technician repairs
At least one reprocessed in ratio that time used in Fisrt fault or the technician repair the Fisrt fault calculates the technician
Weight, obtain weight table.
As a kind of possible embodiment, the processor maximum technician of weight selection from the weight table is institute
Stating the corresponding repairing technician of error code includes:
The service that is capable of providing and the maximum technician of weighted value is chosen from the weight table to repair for the error code is corresponding
Manage technician.
As a kind of possible embodiment, the transceiver is also used to:
Receive the license plate number that the error code corresponds to vehicle；
The repairing information including the license plate number is sent to first terminal equipment, the first terminal equipment is the repairing
The corresponding terminal device of technician.
As a kind of possible embodiment, the transceiver is also used to:
The information for repairing technician is sent to second terminal equipment, the second terminal equipment is corresponding for the license plate number
Terminal device.
Fourth aspect provides a kind of readable storage medium storing program for executing, and the readable storage medium storing program for executing is stored with computer program, described
Computer program includes program code, said program code make when being executed by a processor the processor execute first aspect or
The information processing method that any embodiment of first aspect provides.
5th aspect provides a kind of application program, and the application program for executing first aspect or first party at runtime
The information processing method that any embodiment in face provides.
In the embodiment of the present application, the error code for identifying failure is received, technician is calculated according to historical data and repairs failure
The weight of the corresponding Fisrt fault of code obtains weight table, and the maximum technician of weight selection repairs from weight table for error code is corresponding
Manage technician.As it can be seen that repairing the maximum technician of weight that technician is the repairing failure chosen, therefore, repairing efficiency is higher, so as to
Efficiency is repaired to improve.
Detailed description of the invention
It in order to more clearly explain the technical solutions in the embodiments of the present application, below will be to needed in the embodiment
Attached drawing is briefly described.
Fig. 1 is a kind of flow diagram of information processing method provided by the embodiments of the present application；
Fig. 2 is the flow diagram of another information processing method provided by the embodiments of the present application；
Fig. 3 is a kind of structural schematic diagram of information processing unit provided by the embodiments of the present application；
Fig. 4 is the structural schematic diagram of another information processing unit provided by the embodiments of the present application；
Fig. 5 is the structural schematic diagram of another information processing unit provided by the embodiments of the present application.
Specific embodiment
Below in conjunction with the attached drawing in the embodiment of the present application, technical solutions in the embodiments of the present application carries out clear, complete
Site preparation description.
The embodiment of the present application provides a kind of information processing method and device, repairs efficiency for improving.It carries out individually below
It is described in detail.
Referring to Fig. 1, Fig. 1 is a kind of flow diagram of information processing method provided by the embodiments of the present application.Such as Fig. 1 institute
Show, which may comprise steps of.
101, the error code for identifying failure is received.
In the present embodiment, which can be applied to server, and server can be with onboard diagnostic system (on
Board diagnostics, OBD) it is communicated.After the vehicle that faulty or needs maintain is sent to repair shop, repair
OBD can be placed on vehicle by the staff of factory by operations such as insertions, so as to the failure of OBD detection vehicle, each failure
A uniquely corresponding error code.It detects that vehicle is deposited in the case of a fault in OBD, establishes and communicate to connect with server, it can be with
It is to send connection to server to establish request, server sends connection setup complete message to OBD later.OBD receives connection
It establishes after completing message, the error code of the failure detected is sent to server, server receives the use from OBD later
In the error code of mark failure.
102, the weight that technician repairs Fisrt fault is calculated according to historical data, obtains weight table.
It is stored with user in the present embodiment, in server, time used in every kind of failure, skill are repaired to the evaluation of technician, technician
The number of every kind of failure of Shi Xiuli, technician repair every kind of failure reprocess ratio, technician repairs every kind of failure reprocesses duration etc.
Historical data.User can be the overall evaluation of the user to technician to the evaluation of technician, is also possible to user and repairs often to technician
The evaluation of a failure.Technician, which repairs the time used in every kind of failure, can be technician and repairs the time used in every kind of failure every time, can also
To be average time that technician repairs every kind of failure for a period of time, it can also be that technician repairs the other time of every kind of failure.Skill
The number of every kind of failure of Shi Xiuli can be the number that technician repairs every kind of failure daily, be also possible to repair every kind in technician one week
The number of failure can also be that technician repairs the number of every kind of failure January, can also be that technician's other time section repairs every kind
The number of failure.What the ratio of reprocessing that technician repairs every kind of failure can be that technician repairs weekly failure reprocesses ratio, can also be with
Be technician monthly repair every kind of failure reprocess ratio, can also be or what other time section repaired every kind of failure reprocesses ratio
Example.
In the present embodiment, after receiving the error code for identifying failure, it can be calculated according to the historical data of storage
The weight that technician repairs Fisrt fault obtains weight table.It can be and Fisrt fault is repaired to the evaluation of technician, technician according to user
Number, technician repairs the time used in Fisrt fault, technician repairs reprocess ratio or the technician of Fisrt fault and repairs Fisrt fault
Reprocess in duration at least one of calculate technician weight obtain weight table.Fisrt fault is the corresponding failure of error code.Power
Weight table can be to be ranked up according to the size of weight from high to low.User is higher to the evaluation of technician, shows that technician repairs
It is better, the weight of technician is bigger.The number that technician repairs failure is more, shows that technician's repairing failure is more skilled, the power of technician
It is again bigger.Time used in technician's repairing failure is shorter, shows that technician's repairing failure is more skilled, the weight of technician is bigger.Technician repairs
Reason failure reprocesses that ratio is lower, show technician repair failure reliability it is higher, the weight of technician is bigger.Technician repairs failure
Reprocess that duration is longer, show technician repair failure reliability it is higher, the weight of technician is bigger.
103, the maximum technician of weight selection is the corresponding repairing technician of error code from weight table.
In the present embodiment, according to historical data calculate technician repair Fisrt fault weight obtain weight table after, can be with
The maximum technician of weight selection is the corresponding repairing technician of error code from weight table, can be and chooses and can mention from weight table
For service and the maximum technician of weighted value is the corresponding repairing technician of error code.Weight table according to the size of weight from high to low
In the case where being ranked up, can first determine whether the corresponding technician of first weight is capable of providing service in weight table,
In the case that the corresponding technician of one weight is capable of providing service, the corresponding technician of first weight directly can be determined as event
Hinder the corresponding repairing technician of code.In the case where the corresponding technician of first weight can not provide service, determine in weight table
Whether the corresponding technician of second weight is capable of providing service, until determining that the technician for being capable of providing service is error code pair
Until the repairing technician answered.Technician, which is capable of providing service, can be time interval between the free time of technician and current time
Most short, i.e., technician can provide service within the shortest time.
In the information processing method described in Fig. 1, the error code for identifying failure is received, is calculated according to historical data
The weight that technician repairs the corresponding Fisrt fault of error code obtains weight table, and the maximum technician of weight selection is event from weight table
Hinder the corresponding repairing technician of code.As it can be seen that repairing the maximum technician of weight that technician is the repairing failure chosen, therefore, effect is repaired
Rate is higher, so as to improve repairing efficiency.
Referring to Fig. 2, Fig. 2 is the flow diagram of another information processing method provided by the embodiments of the present application.Such as Fig. 2
Shown, which may comprise steps of.
201, the error code for identifying failure is received.
In the present embodiment, which can be applied to server, and server can be with onboard diagnostic system (on
Board diagnostics, OBD) it is communicated.After the vehicle that faulty or needs maintain is sent to repair shop, repair
OBD can be placed on vehicle by the staff of factory by operations such as insertions, so as to the failure of OBD detection vehicle, each failure
A uniquely corresponding error code.It detects that vehicle is deposited in the case of a fault in OBD, establishes and communicate to connect with server, it can be with
It is to send connection to server to establish request, server sends connection setup complete message to OBD later.OBD receives connection
It establishes after completing message, the error code of the failure detected is sent to server, server receives the use from OBD later
In the error code of mark failure.
202, the weight that technician repairs Fisrt fault is calculated according to historical data, obtains weight table.
It is stored with user in the present embodiment, in server, time used in every kind of failure, skill are repaired to the evaluation of technician, technician
The number of every kind of failure of Shi Xiuli, technician repair every kind of failure reprocess ratio, technician repairs every kind of failure reprocesses duration etc.
Historical data.User can be the overall evaluation of the user to technician to the evaluation of technician, is also possible to user and repairs often to technician
The evaluation of a failure.Technician, which repairs the time used in every kind of failure, can be technician and repairs the time used in every kind of failure every time, can also
To be average time that technician repairs every kind of failure for a period of time, it can also be that technician repairs the other time of every kind of failure.Skill
The number of every kind of failure of Shi Xiuli can be the number that technician repairs every kind of failure daily, be also possible to repair every kind in technician one week
The number of failure can also be that technician repairs the number of every kind of failure January, can also be that technician's other time section repairs every kind
The number of failure.What the ratio of reprocessing that technician repairs every kind of failure can be that technician repairs weekly failure reprocesses ratio, can also be with
Be technician monthly repair every kind of failure reprocess ratio, can also be or what other time section repaired every kind of failure reprocesses ratio
Example.
In the present embodiment, after receiving the error code for identifying failure, it can be calculated according to the historical data of storage
The weight that technician repairs Fisrt fault obtains weight table.It can be and Fisrt fault is repaired to the evaluation of technician, technician according to user
Number, technician repairs the time used in Fisrt fault, technician repairs reprocess ratio or the technician of Fisrt fault and repairs Fisrt fault
Reprocess in duration at least one of calculate technician weight obtain weight table.Fisrt fault is the corresponding failure of error code.Power
Weight table can be to be ranked up according to the size of weight from high to low.User is higher to the evaluation of technician, shows that technician repairs
It is better, the weight of technician is bigger.The number that technician repairs failure is more, shows that technician's repairing failure is more skilled, the power of technician
It is again bigger.Time used in technician's repairing failure is shorter, shows that technician's repairing failure is more skilled, the weight of technician is bigger.Technician repairs
Reason failure reprocesses that ratio is lower, show technician repair failure reliability it is higher, the weight of technician is bigger.Technician repairs failure
Reprocess that duration is longer, show technician repair failure reliability it is higher, the weight of technician is bigger.
203, the maximum technician of weight selection is the corresponding repairing technician of error code from weight table.
In the present embodiment, according to historical data calculate technician repair Fisrt fault weight obtain weight table after, can be with
The maximum technician of weight selection is the corresponding repairing technician of error code from weight table, can be and chooses and can mention from weight table
For service and the maximum technician of weighted value is the corresponding repairing technician of error code.Weight table according to the size of weight from high to low
In the case where being ranked up, can first determine whether the corresponding technician of first weight is capable of providing service in weight table,
In the case that the corresponding technician of one weight is capable of providing service, the corresponding technician of first weight directly can be determined as event
Hinder the corresponding repairing technician of code.In the case where the corresponding technician of first weight can not provide service, determine in weight table
Whether the corresponding technician of second weight is capable of providing service, until determining that the technician for being capable of providing service is error code pair
Until the repairing technician answered.Technician, which is capable of providing service, can be time interval between the free time of technician and current time
Most short, i.e., technician can provide service within the shortest time.
204, the license plate number that error code corresponds to vehicle is received.
In the present embodiment, the license plate number that error code corresponds to vehicle can receive, so as to by the license plate number of error code and vehicle
It is mapped.The license plate number that error code corresponds to vehicle can be what OBD was sended over, correspondingly can be and is receiving error code
It is received simultaneously, it is also possible to received before or after receiving error code.The case where being received while receiving error code
Under, it can be and distinguish received error code and license plate number by two message, be also possible to the event by the same message sink
Hinder code and license plate number.The license plate number that error code corresponds to vehicle is also possible to user's input.
205, the repairing information including license plate number is sent to first terminal equipment.
In the present embodiment, from the maximum technician of weight selection in weight table be the corresponding repairing technician of error code after, can
To send the repairing information for including license plate number to first terminal equipment.First terminal equipment can be the corresponding terminal of repairing technician
Equipment can repair vehicle according to information is repaired to repair technician.Repairing information can also include failure.Information is repaired may be used also
To include the information of the corresponding user of vehicle, linked up to repair technician with user.
In the present embodiment, from the maximum technician of weight selection in weight table be the corresponding repairing technician of error code after,
Repairing technician can be prompted to place under repair by modes such as broadcast, such as: XX repairs the vehicle that license plate number is XXXXX.
206, the information for repairing technician is sent to second terminal equipment.
In the present embodiment, from the maximum technician of weight selection in weight table be the corresponding repairing technician of error code after, can
To send the information for repairing technician to second terminal equipment.Second terminal equipment is the corresponding terminal device of license plate number, i.e. vehicle
Corresponding user, so that user links up with technician is repaired.
In the information processing method described in Fig. 2, the maximum technician of weight that technician is the repairing failure chosen is repaired,
Therefore, it is higher to repair efficiency, so as to improve repairing efficiency.
Referring to Fig. 3, Fig. 3 is a kind of structural schematic diagram of information processing unit provided by the embodiments of the present application.Such as Fig. 3 institute
Show, which may include:
Receiving unit 301, for receiving the error code for identifying failure；
Computing unit 302 obtains weight table for the weight according to historical data calculating technician's repairing Fisrt fault, the
One failure is the corresponding failure of error code；
Selection unit 303, being used for the maximum technician of weight selection from weight table is the corresponding repairing technician of error code.
The information processing unit of the present embodiment can correspond to embodiment of the method in the embodiment of the present application, and information processing apparatus
Above and other operation and/or function of each unit set is respectively in order to realize the respective streams in Fig. 1-Fig. 2 in each method
Journey, for sake of simplicity, details are not described herein.
Referring to Fig. 4, Fig. 4 is the structural schematic diagram of another information processing unit provided by the embodiments of the present application.Wherein,
Information processing unit shown in Fig. 4 is that information processing unit as shown in Figure 3 optimizes.Wherein:
Computing unit 302, specifically for repairing the number of Fisrt fault, technician to the evaluation of technician, technician according to user
It repairs the time used in Fisrt fault or technician repairs the weight for reprocessing at least one calculating technician in ratio of Fisrt fault, obtain
To weight table.
In one embodiment, selection unit 303 are specifically used for choosing current time free time and weighted value from weight table
Maximum technician is the corresponding repairing technician of error code.
In one embodiment, receiving unit 301 are also used to receive the license plate number that error code corresponds to vehicle；
The information processing unit can also include:
Transmission unit 304, for sending the repairing information including license plate number to first terminal equipment, first terminal equipment is
Repair the corresponding terminal device of technician.
In one embodiment, transmission unit 304 are also used to send the information for repairing technician to second terminal equipment, the
Two terminal devices are the corresponding terminal device of license plate number.
The information processing unit of the present embodiment can correspond to embodiment of the method in the embodiment of the present application, and information processing apparatus
Above and other operation and/or function of each unit set is respectively in order to realize the respective streams in Fig. 1-Fig. 2 in each method
Journey, for sake of simplicity, details are not described herein.
Referring to Fig. 5, Fig. 5 is the structural schematic diagram of another information processing unit disclosed in the embodiment of the present application.Such as Fig. 5
Shown, which may include processor 501, memory 502, transceiver 503 and bus 504.Processor 501 can
To be a general central processor (CPU), multiple CPU, microprocessor, application-specific integrated circuit (application-
Specific integrated circuit, ASIC), or it is one or more for controlling the collection of application scheme program execution
At circuit.Memory 502 can be read-only memory (read-only memory, ROM) or can store static information and instruction
Other kinds of static storage device, random access memory (random access memory, RAM) or letter can be stored
The other kinds of dynamic memory of breath and instruction, is also possible to Electrically Erasable Programmable Read-Only Memory (Electrically
Erasable Programmable Read-Only Memory, EEPROM), CD-ROM (Compact Disc Read-
Only Memory, CD-ROM) or other optical disc storages, optical disc storage (including compression optical disc, laser disc, optical disc, digital universal
Optical disc, Blu-ray Disc etc.), magnetic disk storage medium or other magnetic storage apparatus or can be used in carrying or store to have referring to
Enable or data structure form desired program code and can by any other medium of computer access, but not limited to this.
Memory 502, which can be, to be individually present, and can also be integrated with processor 501.Bus 504 is connected with processor 501.
Bus 504 transmits information between said modules.Wherein:
Transceiver 503, for receiving the error code for identifying failure；
Batch processing code is stored in memory 502, processor 501 is for calling the program stored in memory 502
Code executes following operation:
The weight that technician repairs Fisrt fault is calculated according to historical data, obtains weight table, Fisrt fault is error code pair
The failure answered；
The maximum technician of weight selection is the corresponding repairing technician of error code from weight table.
In one embodiment, processor 501 calculates the weight that technician repairs Fisrt fault according to historical data, is weighed
Table includes: again
The number of Fisrt fault is repaired to the evaluation of technician, technician according to user, technician repairs the time used in Fisrt fault
Or technician repairs the weight for reprocessing at least one calculating technician in ratio of Fisrt fault, obtains weight table.
In one embodiment, the maximum technician of weight selection from weight table of processor 501 repairs for error code is corresponding
Managing technician includes:
The current time free time is chosen from weight table and the maximum technician of weighted value is the corresponding repairing technician of error code.
In one embodiment, transceiver 503 is also used to:
Receive the license plate number that error code corresponds to vehicle；
The repairing information including license plate number is sent to first terminal equipment, first terminal equipment is to repair technician's corresponding end
End equipment.
In one embodiment, transceiver 503 is also used to:
The information for repairing technician is sent to second terminal equipment, second terminal equipment is the corresponding terminal device of license plate number.
Wherein, step 102- step 103 and step 202- step 203 can be by the processors in the information processing unit
501 and memory 502 execute, step 101 and step 204- step 206 can be by the transceiver 503 in the information processing
To execute.
Wherein, computing unit 302 and selection unit 303 can by the information processing unit processor 501 and storage
Device 502 realizes that receiving unit 301 and transmission unit 304 can realize by the transceiver 503 in the information processing unit.
Above-mentioned apparatus processing unit can be also used for executing the various methods executed in preceding method embodiment, no longer superfluous
It states.
A kind of storage medium is provided in one embodiment, and the storage medium is for storing application program, application program
For executing the information processing method of Fig. 1-Fig. 2 at runtime.
A kind of application program is provided in one embodiment, and the application program for executing Fig. 1-Fig. 2's at runtime
Information processing method.
Those of ordinary skill in the art will appreciate that all or part of the steps in the various methods of above-described embodiment is can
It is completed with instructing relevant hardware by program, which can be stored in a computer readable storage medium, storage
Medium may include: flash disk, read-only memory (Read-Only Memory, ROM), random access device (Random Access
Memory, RAM), disk or CD etc..
The embodiment of the present application is described in detail above, specific case used herein to the principle of the application and
Embodiment is expounded, the description of the example is only used to help understand the method for the present application and its core ideas；
At the same time, for those skilled in the art can in specific embodiments and applications according to the thought of the application
There is change place, in conclusion the contents of this specification should not be construed as limiting the present application.
Claims (10)
1. a kind of information processing method characterized by comprising
Receive the error code for identifying failure；
The weight that technician repairs Fisrt fault is calculated according to historical data, obtains weight table, the Fisrt fault is the failure
The corresponding failure of code；
The maximum technician of weight selection is the corresponding repairing technician of the error code from the weight table.
2. the method according to claim 1, wherein described calculate technician's repairing Fisrt fault according to historical data
Weight, obtaining weight table includes:
The number of the Fisrt fault is repaired to the evaluation of technician, the technician according to user, the technician repairs described first
At least one reprocessed in ratio that time used in failure or the technician repair the Fisrt fault calculates the power of the technician
Weight, obtains weight table.
3. according to the method described in claim 2, it is characterized in that, the maximum technician of weight selection from the weight table
For the error code, corresponding repairing technician includes:
The service that is capable of providing is chosen from the weight table and the maximum technician of weighted value is the corresponding repairing skill of the error code
Teacher.
4. method according to claim 1-3, which is characterized in that the method also includes:
Receive the license plate number that the error code corresponds to vehicle；
The repairing information including the license plate number is sent to first terminal equipment, the first terminal equipment is the repairing technician
Corresponding terminal device.
5. according to the method described in claim 4, it is characterized in that, the method also includes:
The information for repairing technician is sent to second terminal equipment, the second terminal equipment is the license plate number corresponding end
End equipment.
6. a kind of information processing unit characterized by comprising
Receiving unit, for receiving the error code for identifying failure；
Computing unit obtains weight table, first event for calculating the weight that technician repairs Fisrt fault according to historical data
Barrier is the corresponding failure of the error code；
Selection unit, being used for the maximum technician of weight selection from the weight table is the corresponding repairing technician of the error code.
7. device according to claim 6, which is characterized in that the computing unit is specifically used for according to user to technician
Evaluation, the technician repairs the number of the Fisrt fault, the technician repairs the time or described used in the Fisrt fault
At least one reprocessed in ratio that technician repairs the Fisrt fault calculates the weight of the technician, obtains weight table.
8. device according to claim 7, which is characterized in that the selection unit is specifically used for from the weight table
Selection is capable of providing service and the maximum technician of weighted value is the corresponding repairing technician of the error code.
9. a kind of information processing unit, which is characterized in that including processor, memory and transceiver, in which:
Batch processing code is stored in the memory, the processor calls the program code stored in the memory to hold
For realizing the method according to claim 1 to 5 step when row.
10. a kind of readable storage medium storing program for executing, which is characterized in that program is stored on the readable storage medium storing program for executing, when described program is transported
When row, information processing method as described in any one in claim 1-5 is realized.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910237962.1A CN109948945A (en) | 2019-03-27 | 2019-03-27 | A kind of information processing method and device |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201910237962.1A CN109948945A (en) | 2019-03-27 | 2019-03-27 | A kind of information processing method and device |
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| CN109948945A true CN109948945A (en) | 2019-06-28 |
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| CN201910237962.1A Pending CN109948945A (en) | 2019-03-27 | 2019-03-27 | A kind of information processing method and device |
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Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
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