CN109903197A - Case management system and its operating method - Google Patents
Case management system and its operating method Download PDFInfo
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- CN109903197A CN109903197A CN201910065634.8A CN201910065634A CN109903197A CN 109903197 A CN109903197 A CN 109903197A CN 201910065634 A CN201910065634 A CN 201910065634A CN 109903197 A CN109903197 A CN 109903197A
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Abstract
The invention discloses a kind of case management system and its operating methods, it is desirable to provide one kind can track case in time, can supervise and sponsor handling a case for people's police and situation and optimized and combined and alert fully number is according to the case management system and its operating method docked.The present invention includes that database (1), task processing module (2), case tube hub (3) and case examine module (4), the task processing module (2) is for being allocated, executing and confirming to the unfinished case in the database (1), the case tube hub (3) is used to the case having confirmed that in the database (1) is registered and be submitted archives, and the case examines module (4) for auditing to registered case in the database (1).The present invention is applied to the technical field of case management system.
Description
Technical field
The present invention relates to a kind of case management system and its operating methods.
Background technique
Public security work personnel in base's law enforcement, there are cases it is not vertical, vertical without detect, assign unknown, task is unclear,
The problems such as mutually shift responsibility onto others.Meanwhile visiting case follow-up is not in time, sensitive case, letters and calls long-pending case are failed to solve after a long delay, case-involving property
The scattered formulas such as management process is unintelligible bad habit handled a case with drawer type of handling a case also seriously affect public security organ's image, so that public security machine
It closes working efficiency and people's satisfaction is all difficult to be promoted.Obviously, it needs to develop a kind of easy to use at present and can mention
The case management system and its operating method of high working efficiency.
Summary of the invention
It being capable of tracking case in time the technical problem to be solved by the present invention is to overcome the deficiencies of the prior art and provide one kind
Part can supervise and sponsor handling a case for people's police and situation and optimize and combine and alert fully number is according to the case management system and its operation docked
Method.
The technical scheme adopted by the invention is that: the present invention includes that database, task processing module, case tube hub and case are examined
Module, the task processing module is for being allocated, executing and confirming to the unfinished case in the database, the case
Tube hub is used to the case having confirmed that in the database is registered and be submitted archives, and the case is examined module and is used for described
Registered case is audited in database.
Further, the task processing module includes first task assignment module, first task execution module, task confirmation
Module, task Registration Module, leader with specific duties is by the first task assignment module by the unallocated case in the database
It is assigned in the first task execution module, sponsors people's police and case is received by the first task execution module and is executed,
Leader with specific duties checks whether the case in the first task execution module is completed and people's police are sponsored in short message prompting, sponsors people's police and holds
It has gone and has been confirmed after the case in the first task execution module in the task confirmation module, pressed people's police for the task
Confirmation module has confirmed that case is transplanted on the case tube hub and is registered and transferred archives, and the case tube hub will be registered
The data of case are updated into the database.
Further, it includes system prompt module, an auditing module, the second task assignment module, that the case, which examines module,
Module is completed in two task execution modules, secondary auditing module, audit, and the database is by the data of updated registered case
It is sent in an auditing module, prompting case is examined personnel by the system prompt module, and the careful personnel of case pass through described primary
Auditing module to case carry out case examine, case examine personnel by the second task assignment module by an auditing module not
It is assigned in second task execution module by the case of audit, sponsors people's police and connect by second task execution module
It hears a case and part and executes, sponsor people's police and executed sending described two for related data after the case of second task execution module
In secondary auditing module, case is examined personnel and is audited in the secondary auditing module, and the audit completes module for receiving institute
It states and audits the case passed through in primary audit and the secondary auditing module, and the data for the case that audit is passed through are updated to institute
It states in database.
Further, the case management system further includes that personnel come to visit processing module, and the personnel come to visit processing module
It further include visiting reply mould including foreground Registration Module, between the first task execution module and the task confirmation module
Block, back office force register to visiting personnel in the foreground Registration Module and inquiry case completes shape in the database
Condition, back office force will not have the case for sponsoring people's police to be sent in the first task execution module, and notify to sponsor people's police, main
It does people's police and is received by the first task execution module and case and executed, sponsor people's police and execute after case in the visiting reply
Interviewee is replied in module.
A kind of operating method of case management system, it is characterised in that: itself the following steps are included:
S1: the update data of database；
S2: the database judges whether there is new case, is, sends new case in the first task assignment module, no
Then terminate；
S3: leader with specific duties receives in the first task assignment module and sends the first task for new case after new case
In execution module, and notify to sponsor people's police in a manner of short message；
S4: people's police are sponsored, case is received by the first task execution module and is executed；
S5: leader with specific duties checks whether the case in the first task execution module is completed, and completes then to enter next step, not
It completes then short message prompting and sponsors people's police；
S6: people's police are sponsored and confirm completion case in the task confirmation module；
S7: people's police are pressed by the task confirmation module and have confirmed that case is transplanted on the case tube hub and registers and transfer
Archives.
The operating method, further comprising the steps of:
S8: the case tube hub updates the data of registered case into the database；
S9: the database judges whether to examine case carry out case, is then to enter next step, otherwise terminates；
S10: the system prompt module will examine personnel by short message prompting case；
S11: case is examined personnel and is examined by an auditing module case carry out case；
S12: case examines personnel and judges whether case data passes through, and is to terminate, and otherwise enters next step；
S13: case, which examines personnel, will not be assigned to second task by the case audited by the second task assignment module
In execution module, and people's police are sponsored in short message prompting；
S14: people's police are sponsored, case is received by second task execution module and is executed；
S15: people's police sponsored executed sending described secondary examine for related data after the case of second task execution module
In core module, case is examined personnel and is audited in the secondary auditing module；
S16: case examines personnel and judges whether case data passes through, and is to terminate, otherwise returns to step S14.
The operating method, further comprising the steps of:
S20: personnel are visiting；
S21: back office force registers visiting personnel in the foreground Registration Module；
S22: back office force inquires whether case has processing result in the database 1, is directly to reply visiting personnel, no
Then enter next step；
S23: back office force inquires whether untreated case sponsors people's police in the database, and otherwise back office force will not have
The case for sponsoring people's police is assigned in the first task execution module, and short massage notice sponsors people's police, subsequently into next step
It suddenly, is that short massage notice is sponsored people's police by back office force, and enters next step；
S24: people's police are sponsored and execute case；
S25: it sponsors after people's police complete case and passes through message reply interviewee after fill message in the visiting reply module.
The beneficial effects of the present invention are: the present invention is with case be it is leading, perforation case tube hub, is asked at case file management
The links such as topic tracking supervisor, optimized and combined with alert fully number according to dock, case is assigned automatically, task management of handling a case, the management of friendship case,
Case-involving Item Management, visiting management, short message supervision such as remind at the modules, realize that law enforcement process is bright, responsibility is clear, full supervision,
Each law enforcement link is implemented, law-enforcing supervision process is very clear, closed loop management system is formed, so, the present invention has energy
Enough cases of tracking in time can supervise and sponsor handling a case for people's police and situation and optimize and combine and the advantages of alert fully number is according to docking.
Detailed description of the invention
Fig. 1 is the principle of the present invention block diagram；
Fig. 2 is overall flow figure of the invention；
Fig. 3 is task assignment flow chart of the invention；
Fig. 4 is that case of the invention examines flow chart；
Fig. 5 is the visiting flow chart of personnel of the invention.
Specific embodiment
As shown in Figures 1 to 5, in the present embodiment, the present invention includes database 1, task processing module 2, case tube hub 3
And case examines module 4, the task processing module 2 is for being allocated the unfinished case in the database 1, executing and really
Recognize, for the case tube hub 3 for being registered and being submitted archives to the case having confirmed that in the database 1, the case examines mould
Block 4 is for auditing registered case in the database 1.Data every 15 minutes of alert comprehensive system, which update, once arrives institute
It states in database 1.
In the present embodiment, the task processing module 2 includes first task assignment module 21, first task execution module
22, task confirmation module 23, task Registration Module 24, leader with specific duties is by the first task assignment module 21 by the data
Unallocated case in library 1 is assigned in the first task execution module 22, is sponsored people's police and is executed by the first task
Module 22 receives case and executes, and leader with specific duties checks whether the case in the first task execution module 22 completes simultaneously short message
People's police are sponsored in prompting, sponsor people's police and have executed after case in the first task execution module 22 in the task confirmation module
Confirm in 23, presses people's police for the task confirmation module 23 and have confirmed that case is transplanted on the case tube hub 3 and registers
And archives are transferred, the case tube hub 3 updates the data of registered case into the database 1.The present invention realize with
The data of alert comprehensive system are synchronous, and the present invention can synchronize alert or charge sheet into the database 1 from the comprehensive system of police automatically,
Local police station leader with specific duties or chief inspector's different rights login system, can check all alerts managed in the database 1 or case,
And executable task is assigned, case concern, case are pressed and inquired, and is sponsored people's police and is entered system and can check and belongs to case self,
People's police fill in case information according to task actual conditions and submit material, and the confirmation of case tube hub, which receives data task, to be terminated.
In the present embodiment, it includes system prompt module 41, auditing modules 42, second tasks that the case, which examines module 4,
Module 46 is completed in assignment module 43, the second task execution module 44, secondary auditing module 45, audit, and the database 1 will update
The data of registered case afterwards are sent in an auditing module 42, and prompting case is examined people by the system prompt module 41
Member, case are examined personnel and are examined by an auditing module 42 case carry out case, and case examines personnel and passes through second task assignment
Module 43 will not be assigned in second task execution module 44 by the case audited in an auditing module 42, main
It does people's police to receive case by second task execution module 44 and execute, sponsors people's police and executed second task execution
It sends related data in the secondary auditing module 45 after the case of module 44, case examines personnel in the secondary auditing module
It is audited in 45, the audit is completed module 46 and audited for receiving in the primary audit and the secondary auditing module 45
By case, and the data of case that audit is passed through are updated into the database 1.Case pipe platform synchronizes the comprehensive information of case,
After case transfer case is examined and received, case state is that " case is examined " is displayed on the careful window of case.Case, which examines personnel, can check case correlation
Content is audited by " audit " function space, and case state is " being completed " after the approval, and audit does not pass through, can be by returning
It returns and task is assigned to assign a task and collect related data to sponsoring people's police.Sponsor that submit after people's police's completion task data to appear in court careful
Member, case examine member and audit data, and check selection mark " Yes/No " in data whether complete according to circumstances " whether completing ".It sponsors
After people's police receive the careful member's appointment task of case, system can be reminded with short message mode and sponsor people's police.It sponsors after people's police enter system and opens
Task is signed for automatically, and is recorded and signed for the time.
In the present embodiment, the case management system further includes the visiting processing module 5 of personnel, the visiting place of the personnel
Managing module 5 includes foreground Registration Module 51, is also wrapped between the first task execution module 22 and the task confirmation module 23
Visiting reply module 54 is included, back office force registers visiting personnel in the foreground Registration Module 51 and in the database
Case is inquired in 1 and completes situation, and back office force there will not be not the case for sponsoring people's police to be sent to the first task execution module 22
In, and notify to sponsor people's police, it sponsors people's police and case is received by the first task execution module 22 and is executed, sponsor people's police and hold
Interviewee is replied in the visiting reply module 54 after row case.The masses come to visit to foreground on duty and register, and register visiting information
Carry out whether the visiting matching of case has result.No internal or office work assigns visiting task to people's police are sponsored, and sponsors people's police with SMS receiving
It handles a case, sponsors people's police and fill in return visit information according to situation is paid a return visit and report, task terminates.According to visiting information, this provides information
Visiting frequency matching is carried out, number is more than or equal to 3 times and comes to visit for high frequency, grasps visiting details, keep a close eye on information.
A kind of operating method of case management system, it is characterised in that: itself the following steps are included:
S1: the more new data of database 1；
S2: the database 1 judges whether there is new case, is, sends the first task assignment module 21 for new case
In, otherwise terminate；
S3: leader with specific duties received in the first task assignment module 21 send new case to after new case it is described first
In execution module 22 of being engaged in, and notify to sponsor people's police in a manner of short message；
S4: people's police are sponsored, case is received by the first task execution module 22 and is executed；
S5: leader with specific duties checks whether the case in the first task execution module 22 is completed, and completes then to enter next step,
People's police are sponsored in the prompting of unfinished then short message；
S6: people's police are sponsored and confirm completion case in the task confirmation module 23；
S7: people's police are pressed by the task confirmation module 23 and have confirmed that case is transplanted on the case tube hub 3 and is registered simultaneously
Transfer archives.
A kind of operating method of case management system, it is characterised in that: its is further comprising the steps of:
S8: the case tube hub 3 updates the data of registered case into the database 1；
S9: the database 1 judges whether to examine case carry out case, is then to enter next step, otherwise terminates；
S10: the system prompt module 41 will examine personnel by short message prompting case；
S11: case is examined personnel and is examined by an auditing module 42 case carry out case；
S12: case examines personnel and judges whether case data passes through, and is to terminate, and otherwise enters next step；
S13: case, which examines personnel, will not be assigned to described second by the case audited by the second task assignment module 43
In execution module 44 of being engaged in, and people's police are sponsored in short message prompting；
S14: people's police are sponsored, case is received by second task execution module 44 and is executed；
S15: sponsor people's police executed send related data to after the case of second task execution module 44 it is described secondary
In auditing module 45, case is examined personnel and is audited in the secondary auditing module 45；
S16: case examines personnel and judges whether case data passes through, and is to terminate, otherwise returns to step S14.
A kind of operating method of case management system, it is characterised in that: its is further comprising the steps of:
S20: personnel are visiting；
S21: back office force registers visiting personnel in the foreground Registration Module 51；
S22: back office force inquires whether case has processing result in the database 1, is directly to reply visiting personnel, no
Then enter next step；
S23: back office force inquires whether untreated case sponsors people's police in the database 1, and otherwise back office force will not
There is the case for sponsoring people's police to be assigned in the first task execution module 22, and short massage notice sponsors people's police, subsequently under
One step is that short massage notice is sponsored people's police by back office force, and enters next step；
S24: people's police are sponsored and execute case；
S25: it sponsors after people's police complete case and passes through message reply interviewee after fill message in the visiting reply module 54.
Function of the invention is as follows:
Case supervision:
Case supervision is mainly that leaders use, the leader of different stage it is seen that different tissues framework case data,
The present invention realizes all kinds of case data whole-process managements, is allocated from local police station leader to new case and sponsors people's police and task
Assign and being filled up to for people's police's task performance submit case data to appear in court tube hub, if people's police without on time not at
Case, leader with specific duties can also press people's police and to complete as early as possible, and the present invention is whole to record details of handling a case, and solve case never
It is vertical, vertical without detecing, looking into without the problems such as thin, responsibility is unknown.By case, entirely the process of investigating is refined and has been quantified, raising case
Part case handling efficiency is supervised in overall process with case.
Visiting statistics:
Visiting statistics is mainly that leaders use, the leader of different stage it is seen that different tissues framework visiting data.
Visiting statistics mainly counts all kinds of cases and comes to visit number, the high frequency for visiting number more than or equal to 3 times come to visit number with
Red-label, less than 3 times with yellow flag, the visiting number of high frequency is maximum, will come foremost, and allowing leader to enter the page can be very
It is fast to understand the case for having which high frequency visiting.
My alert:
My alert mainly shows that leader is dispatched to the alert to be handled of login user, and leader is carrying out alert to sponsor people's police
Specified and task assignment after, sponsor the mobile phone of people's police, the end APP, the end PC can receive the task definition message that leader assigns,
People's police see that message content can go to execute the task that leader assigns.People's police after having executed task, can the end APP,
The task result and task performance that my alert module writes of the end PC execute.
My case:
My case mainly shows that leader is dispatched to the case to be handled of login user, and leader is carrying out case to sponsor the people
After alert specified and task assignment, the mobile phone of people's police is sponsored, the end APP, the end PC can receive the task definition that leader assigns and disappear
Breath, people's police see that message content can go to execute the task that leader assigns.People's police, can be in APP after having executed task
The task result and task performance that end, my case module writes of the end PC execute；
Case examines supervision:
Generated file is managed collectively after completing appointment task during handling a case, and realizes the safekeeping to files and rule
Model management, can also workload to personnel in charge of the case and task performance count and summarize, solve the storage of folder distributing, handle a case
Progress control not comprehensively, the safety of folder keeping and normalization be difficult to ensure, the disadvantages such as personnel in charge of the case's task performance inconvenience statistics
End.
Case confirmation:
Whether case is handled and is wound up the case in the recent period for the case confirmation distributed by the comprehensive system of police, and case pipe assistant director is according to sponsoring people's police
Submission information of handling a case carries out case information and material audit case pipe assistant director collects case material information and puts on record standby shelves；
My receiving:
The information and the contents such as the visiting origin of an incident and the reply result to visiting people at that time of visiting people are mainly registered, if this is visiting
Case sponsor people's police not yet and receiving the result is that needing to follow up, then internal or office work is needed to go to assign and sponsor people's police and do at visiting shunting
Reason, system will notify internal or office work to do visiting shunting and handle by SMS, the end APP, the end PC；If visiting case has master
People's police are done, want reply processing to come to visit case then system will notify the people's police automatically by SMS, the end APP, the end PC.The people on duty
The alert case that can also look at visiting personnel is handled a case progress and case, if a case is come to visit number be more than three times,
So system will send an SMS to leader automatically, and leader is allowed to understand case and visiting number, reduce the dissatisfied of visiting people
Degree.
This functional module is established from visiting people to the contact channel for sponsoring people's police and leader with specific duties, is come to visit people to high frequency
Member carries out early warning and reminds affiliated host people's police and leader with specific duties；So that sensitive case and long-pending case is obtained timely follow-up processing, reduces
The method of relating to relate to tell, letters and calls case；Solving case, nobody asks, nobody with.
My concern:
People's police are logging in the end PC computer or APP mobile phone terminal, in the foreground Registration Module 51, can see that people's police oneself will locate
The visiting case information of reason, people's police can also fill in visiting processing result in the end PC computer or APP mobile phone terminal, be after having filled in
The processing result of people's police is issued visiting people with short message mode automatically by system, and the content people's police of transmission can modify, can not also repair
Change, it is automatic to send.
My concern:
Local police station leader can click concern button after seeing great case or alert, data with regard to automatic flow to I
Concern module, leader quickly can clearly filter out important alert or case in my concern module, the alert having focused on or
Case shows in the form of a list, and the alert or case that can quickly understand concern are handled a case progress；
Message push:
System can pass through SMS, the end APP and the end PC in each service link, the work for needing staff to handle
The mode of message push sends message informing other side content to be processed.
The present invention is applied to the technical field of case management system.
Although the embodiment of the present invention is described with practical solution, the limit to meaning of the present invention is not constituted
It makes, for those skilled in the art, is all to the modification of its embodiment and with the combination of other schemes according to this specification
Obviously.
Claims (7)
1. a kind of case management system, it is characterised in that: it includes database (1), task processing module (2), case tube hub (3)
And case examines module (4), the task processing module (2) is for being allocated the unfinished case in the database (1), holding
Row and confirmation, the case tube hub (3) are used to be registered and be submitted archives to the case having confirmed that in the database (1),
The case examines module (4) for auditing to registered case in the database (1).
2. case management system according to claim 2, it is characterised in that: the task processing module (2) includes first
Task assignment module (21), first task execution module (22), task confirmation module (23), task Registration Module (24), are in charge of
Unallocated case in the database (1) is assigned to described first by leader by the first task assignment module (21)
It is engaged in execution module (22), sponsors people's police and case is received by the first task execution module (22) and is executed, leader with specific duties
Whether the case checked in the first task execution module (22) is completed and people's police are sponsored in short message prompting, sponsors people's police and has executed
The confirmation in the task confirmation module (23) after case in the first task execution module (22), pressing people's police will be described
Task confirmation module (23) has confirmed that case is transplanted on the case tube hub (3) and is registered and transferred archives, the case pipe
Center (3) updates the data of registered case in the database (1).
3. case management system according to claim 3, it is characterised in that: it includes system prompt that the case, which examines module (4),
Module (41), an auditing module (42), the second task assignment module (43), the second task execution module (44), secondary audit
Module (46) are completed in module (45), audit, and the database (1) sends described one for the data of updated registered case
In secondary auditing module (42), prompting case is examined personnel by the system prompt module (41), and case examines personnel and passes through the primary audit
Module (42) examines case carry out case, and case examines personnel by the second task assignment module (43) for an auditing module
(42) it is not assigned in second task execution module (44) by the case audited in, sponsors people's police by described second
Business execution module (44) receives case and simultaneously executes, and sponsors people's police and has executed general after the case of second task execution module (44)
Related data is sent in the secondary auditing module (45), and case is examined personnel and examined in the secondary auditing module (45)
Core, the audit complete module (46) and are used to receive what audit in the primary audit and the secondary auditing module (45) passed through
Case, and the data for the case that audit is passed through are updated in the database (1).
4. case management system according to claim 3, it is characterised in that: the case management system further includes personnel
Visiting processing module (5), personnel processing module (5) of come to visit includes foreground Registration Module (51), the first task execution
It further include visiting reply module (54) between module (22) and the task confirmation module (23), back office force steps on the foreground
Note module (51) carries out registration to visiting personnel and inquiry case completes situation in the database (1), and back office force will not
There is the case for sponsoring people's police to be sent in the first task execution module (22), and notify to sponsor people's police, sponsors people's police and pass through
The first task execution module (22) receives case and simultaneously executes, and sponsors people's police and executes after case in the visiting reply module
(54) interviewee is replied in.
5. a kind of operating method including case management system as claimed in claim 4, it is characterised in that: it includes following step
It is rapid:
S1: database (1) the more new data；
S2: the database (1) judges whether there is new case, is, sends the first task assignment module for new case
(21) in, otherwise terminate；
S3: leader with specific duties receives in the first task assignment module (21) and sends described first for new case after new case
In task execution module (22), and notify to sponsor people's police in a manner of short message；
S4: people's police are sponsored, case is received by the first task execution module (22) and is executed；
S5: leader with specific duties checks whether the case in the first task execution module (22) is completed, and completes then to enter in next step
Suddenly, people's police are sponsored in the prompting of unfinished then short message；
S6: it sponsors people's police's confirmation in the task confirmation module (23) and completes case；
S7: people's police are pressed by the task confirmation module (23) and have confirmed that case is transplanted on the case tube hub (3) and steps on
Remember and transfers archives.
6. operating method according to claim 5, it is characterised in that: its is further comprising the steps of:
S8: the case tube hub (3) updates the data of registered case in the database (1)；
S9: the database (1) judges whether to examine case carry out case, is then to enter next step, otherwise terminates；
S10: the system prompt module (41) will examine personnel by short message prompting case；
S11: case is examined personnel and is examined by an auditing module (42) case carry out case；
S12: case examines personnel and judges whether case data passes through, and is to terminate, and otherwise enters next step；
S13: case, which examines personnel, will not be assigned to described second by the case audited by the second task assignment module (43)
In task execution module (44), and people's police are sponsored in short message prompting；
S14: people's police are sponsored, case is received by second task execution module (44) and is executed；
S15: people's police sponsored executed sending described two for related data after the case of second task execution module (44)
In secondary auditing module (45), case is examined personnel and is audited in the secondary auditing module (45)；
S16: case examines personnel and judges whether case data passes through, and is to terminate, otherwise returns to step S14.
7. operating method according to claim 6, it is characterised in that: its is further comprising the steps of:
S20: personnel are visiting；
S21: back office force registers visiting personnel in the foreground Registration Module (51)；
S22: whether back office force's inquiry case in the database (1) has processing result, is directly to reply visiting personnel,
Otherwise enter next step；
S23: whether back office force's untreated case of inquiry in the database (1) sponsors people's police, and otherwise back office force will
Do not there is the case for sponsoring people's police to be assigned in the first task execution module (22), and short massage notice sponsors people's police, then into
Enter next step, be, short massage notice is sponsored people's police by back office force, and enters next step；
S24: people's police are sponsored and execute case；
S25: sponsor people's police complete case after in visiting the replys module (54) after fill message pass through message reply it is interviewed
Person.
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110415148A (en) * | 2019-08-01 | 2019-11-05 | 济南市历城区人民法院 | Law court enforces management system |
| CN112330132A (en) * | 2020-10-30 | 2021-02-05 | 梁山县公安局 | Public security law enforcement supervision and management system |
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Application publication date: 20190618 |