CN109896365A - Guidance system - Google Patents
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- CN109896365A CN109896365A CN201811354581.3A CN201811354581A CN109896365A CN 109896365 A CN109896365 A CN 109896365A CN 201811354581 A CN201811354581 A CN 201811354581A CN 109896365 A CN109896365 A CN 109896365A
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Abstract
A kind of guidance system, has: admission personnel's determination unit, carries out building admission personnel and inputs the i.e. admission personnel judgement of judgement whether information meets the worker information to work in above-mentioned building；The checking-in state of admission personnel in the checking-in state of each staff of building is changed to turn out for work by attendance management portion when the result that admission personnel determine is true；Talk with control unit, carry out proposing more than one problem to admission personnel from physics or virtual robot and receives more than one dialogue answered including admission personnel name from admission personnel by robot；Meeter's determining section determines the meeter of admission personnel according to the content of dialogue；Attendance determination unit, whether the checking-in state for carrying out identified meeter is that the judgement i.e. attendance turned out for work determines；Guide portion introduces admission personnel to from robot even if admission personnel will be transported to the meeter's floor i.e. elevator of destination floor elevator and destination floor when attendance determines that result is true.
Description
Technical field
The present invention relates to the systems of the admission personnel of guidance building.
Background technique
Due to the progress of Robot Control Technology in recent years, replaced executing the work carried out by manpower in the past by robot
Industry.For example, the physical machine people of autonomous traveling type takes into sedan-chair after the landing calls for carrying out elevator according to patent document 1
Admission personnel (elevator user) are directed to destination by compartment and the operation for carrying out destination floor button.
Enter in the building for having office as office building or comprehensive office building sometimes for meet.But
Sometimes admission personnel can not be successfully meets with meeter.An example of the reasons why as such case, it is contemplated that admission personnel do not know
Road reaches the floor met with meeter using which elevator, does not know which layer the floor of participant face person meeting is, or forgets
Situations such as having remembered the name of meeter.As its countermeasure, consider to be equipped with confirmation in the way from the entrance of building to elevator hall
Admission personnel and meeter's (such as checking-in state of meeter) and the reception personnel for guiding admission personnel, or the sedan-chair in elevator
Crew is equipped in compartment.But the confirmation of admission personnel and meeter are carried out by manpower, admission personnel are directed to elevator with
And it is more troublesome that admission personnel, which are directed to destination floor,.
In the technology of patent document 1, the case where replacing the shop in manpower guidance commercial facility can be expected.But
The technology of patent document 1 can not be diverted to the guidance of the admission personnel of the building of office.Do not have in patent document 1
Disclosure is also there is no suggestion that for confirming the technology of admission personnel and meeter.
Patent document 1: Japanese Unexamined Patent Publication 2008-162758 bulletin.
Summary of the invention
In order to solve the above problems, guidance system of the invention has: admission personnel's determination unit, carries out according to building
Admission personnel input information and whether the admission personnel that identify are that the judgement of the staff to work between floors enters
Field personnel determine；Attendance management portion, when the result that admission personnel determine is true, by the attendance of each staff of building
The checking-in state of admission personnel is changed to turn out for work in state；Talk with control unit, carries out following dialogue, i.e., from physics or virtually
The problem of robot proposes more than one to admission personnel simultaneously is received to include the one of admission personnel name by robot from admission personnel
A above answer；Meeter's determining section determines the meeter of admission personnel according to the content of the dialogue；Attendance determines
Portion, whether the checking-in state for carrying out identified meeter is that the judgement i.e. attendance turned out for work determines；And guide portion, it is examining
When the result frequently determined is true, admission personnel will be transported to the floor i.e. elevator of destination floor and purpose of meeter
Ground floor introduces admission personnel to from robot.
According to the present invention, it when meeter turns out for work, can be not necessarily to that admission personnel are physically directed to the building of the meeter
Layer.
Detailed description of the invention
Fig. 1 is the setting example of virtual robot.
Fig. 2 is the structure chart of guidance system.
Fig. 3 is the structure chart of virtual robot.
Fig. 4 is the structure chart of robot controller.
Fig. 5 is the structure chart of robot central monitoring position.
Fig. 6 is the structure chart of Work attendance management device.
Fig. 7 is the structure chart of guide device.
Fig. 8 is the structure chart of surveillance camera control device.
One variation of Fig. 9 expression virtual robot.
Figure 10 is the structure chart of building summary table.
Figure 11 is structure chart of the office with problem table.
Figure 12 is the structure chart of schedule.
Figure 13 is the structure chart of shop region table.
Figure 14 is the structure chart of staff's table.
Figure 15 is the structure chart of elevator table.
Figure 16 is the flow chart that checking-in state updates processing.
Figure 17 is the flow chart that admission personnel guide processing.
The explanation of symbol
100: virtual robot, 130: Work attendance management device, 150: guide device, 160: surveillance camera control device.
Specific embodiment
In the following description, " interface portion " can be more than one interface.More than one interface may include needle
To the more than one interface equipment and more than one Communications Interface Unit of more than one I/O equipment.It is more than one logical
Letter interface equipment can be more than one homogeneous communication interface equipment (such as more than one NIC (Network
Interface Card network interface card)), be also possible to 2 or more different types of Communications Interface Unit (such as NIC and
HBA (Host Bus Adapter host bus adaptor)).
In addition, in the following description, " memory portion " can be more than one memory.Memory portion is typically
Main storage device.At least one processor can be volatile memory, be also possible to nonvolatile memory.Memory portion master
It to be used in the processing in processor portion.
In addition, in the following description, " portion PDEV (Physical Device physical equipment portion) " can be more than one
PDEV.The portion PDEV is typically auxiliary storage device." PDEV " indicates the storage equipment of physics, typically non-volatile to deposit
Store up equipment, e.g. HDD (Hard Disk Drive hard disk drive) or SSD (Solid State Drive solid-state driving
Device).
In addition, in the following description, " storage unit " includes at least the memory portion in memory portion and the portion PDEV.
In addition, in the following description, " processor portion " can be more than one processor.At least one processor allusion quotation
It is type microprocessor as CPU (Central Processing Unit central processing unit) but it is also possible to be GPU
Other kinds of processor as (Graphics Processing Unit graphics processing unit).At least one processor can
To be that monokaryon is also possible to multicore.A part of processor can be handled some or all of hardware circuit (such as
FPGA (Field-Programmable Gate Array field programmable gate array) or ASIC (Application
Specific Integrated Circuit specific integrated circuit)).
In addition, in the following description, passing through " portion kkk " (in addition to interface portion, storage unit and processor portion) sometimes
Performance carry out functions, but more than one computer program can also be executed by processor portion to realize function,
It can be realized by more than one hardware circuit.In the case where executing program by processor portion to realize function, fit
Locality carries out scheduled processing using storage unit and/or interface portion etc., therefore function can be at least the one of processor portion
Part.The processing being illustrated using function as subject can be used as by processor portion or the device with the processor portion into
Capable processing.It can also be from program source installation procedure.Program source for example can be program distribution computer or computer-readable
Recording medium (such as non-transitory storage media).The explanation of each function is an example, and multiple functions can also be summarized is one
A function, or a function is divided into multiple functions.
In addition, in the following description, sometimes can illustrate information by the performance of " xxx table ", but information can also
To be showed by arbitrary data structure.That is, " xxx table " can be known as in order to indicate that information does not depend on data structure
" xxx information ".In addition, in the following description, the structure of each table is an example, a table can be divided into 2 or more
Table, all or part of of 2 or more tables can be a table.
After, mode for carrying out the present invention is explained in detail with reference to the accompanying drawings.
Fig. 1 shows the setting examples of virtual robot.
Virtual robot 100 is arranged in the elevator hall 191 of building, and admission personnel are directed to desired floor.
The time of elevator, in the present embodiment, virtual robot 100 are waited in order to effectively utilize admission personnel in elevator hall 191
It is arranged in elevator hall 191.But the place other than elevator hall 191 also can be set in virtual robot 100, such as such as Fig. 9
It is shown to be arranged in the carriage of elevator like that.In addition, instead of virtual robot 100 or other than virtual robot, it can also
To use physical machine people.
Fig. 2 indicates the system structure of the guidance system 170 of present embodiment.
The multiple elevator control gears 140 for having multiple elevators 180 in building 190, controlling multiple elevators 180 respectively.
The lifting of the carriage of 140 pairs of the elevator control gear elevators 180 as control object controls.
Guidance system 170 has: guide device 150, and determining will be to the destination floor and use that admission personnel introduce
Elevator 180；Virtual robot 100 introduces admission personnel the destination floor and elevator 180 determined by guide device 150；
Robot controller 110 controls virtual robot 100；And robot central monitoring position 120, it is controlled via robot
Device 110 accumulates the data obtained by virtual robot 100 and analyzes the data.In addition, guidance system 170 has: monitoring is taken the photograph
Camera control device 160, based on the admission people taken by the surveillance camera (not shown) being arranged in building 190
The facial image of member carries out recognition of face；And Work attendance management device 130, judgement are entered by what recognition of face identified
Whether field personnel are the staff to work in building 190, and determine result according to it to update examining for admission personnel
Diligent state.Robot controller 110, guide device 150, robot central monitoring position 120, Work attendance management device 130, monitoring are taken the photograph
Camera control device 160 and elevator control gear 140 can be communicated via communication network 195.Robot controller
110, in guide device 150, robot central monitoring position 120, Work attendance management device 130 and surveillance camera control device 160
2 or more devices can be aggregated as a device, or can by robot controller 110, guide device 150,
At least one device point in robot central monitoring position 120, Work attendance management device 130 and surveillance camera control device 160
It is segmented into multiple devices.
Fig. 3 is the structure chart of virtual robot 100.
Virtual robot 100 is the computer with the function of engaging in the dialogue with people or the people for engaging in the dialogue with people
Machine interface device.Virtual robot 100 has interface portion 103, storage unit 101 and CPU104 in connection.
Interface portion 103 is communicated with robot controller 110.
Input/output unit 102 is, for example, the monitor 102e for showing the image as virtual robot, the people for identifying people
Body sensor 102c and video camera 102a, microphone 102b and loudspeaker 102d for engaging in the dialogue with people.
The storage of storage unit 101 realizes the one of dialogue control unit 101a and input and output portion 101b and being executed by CPU104
A above program.
Talk with control unit 101a when identifying people by human body sensor 102c and video camera 102a, comes from machine
Under the instruction of people's control device 110, engaged in the dialogue by microphone 102b and loudspeaker 102d with people.Input and output portion 101b
It executes between the aftermentioned input data processing unit 111a and output data processing unit 111c of robot controller 110
The input and output of data.
Virtual robot 100 obtains image from video camera 102a, sound is obtained from microphone 102b, by acquired image
And sound is sent to robot controller 110.Virtual robot 100 passes through the instruction from robot controller 110
It speaks from loudspeaker 102d.In addition, virtual robot 100 according in human body sensor 102c and video camera 102a at least
One when detecting people, starts to talk with.
Fig. 4 is the structure chart of robot controller 110.
Robot controller 110 has interface portion 112, storage unit 111 and CPU113 in connection.
Interface portion 112 is communicated with virtual robot 100, or is communicated via communication network 195 with external device.
Storage unit 111 storage by by CPU13 execute and realize input data processing unit 111a, dialog process portion 111b with
And the more than one program of output data processing unit 111c.
The data that input data processing unit 111a processing is received from virtual robot 100.Dialog process portion 111b according to
Input data and aftermentioned problem scenes determine next speech content (such as problem).Output data processing unit 111c will
Virtual robot 100 is sent to by the speech content that dialog process portion 111b is determined.In addition, output data processing unit 111c will
Conversation content (more than one the problem of and more than one answer) is sent to guide device 150.
Robot controller 110 can be and 100 one of virtual robot.I.e., it is possible to be deposited by virtual robot 100
Aftermentioned problem scenes are stored up, and by the dialogue control unit 101a of virtual robot 100 according to the answer and problem of admission personnel
Scene engages in the dialogue.Alternatively, the dialogue control unit 101a of virtual robot 100 can be according to from robot controller
110 instruction engage in the dialogue (such as can carry out it is following talk with, at the output data from robot controller 110
The speech content of reason portion 111c is spoken, and will be sent to robot controller 110 for the answer spoken).
Fig. 5 is the structure chart of robot central monitoring position 120.
Robot central monitoring position 120 has interface portion 123, storage unit 121 and CPU124 in connection.
Interface portion 123 is communicated via communication network 195 with external device (ED).
Storage unit 121 storage by by CPU124 execute and realize dialogue storage unit 121a, information treatment part 121b and
More than one program of destination floor instruction unit 122c.
Problem scenes are stored in robot controller 110 by dialogue storage unit 121a in advance.Information treatment part 121b
Since self-booting mechanism 150 information based on, determine elevator 180 and destination floor.Destination floor instruction unit 122c
The destination floor determined is indicated to the elevator control gear 140 of the elevator 180 determined.Respond the instruction, elevator controlling
Device 140 makes the carriage of the elevator 180 as control object stop at indicated destination floor, opens the destination floor
With the door of carriage.
Fig. 6 is the structure chart of Work attendance management device 130.
Work attendance management device 130 has interface portion 132, storage unit 131 and CPU133 in connection.
Interface portion 132 is communicated via communication network 195 with external device (ED).
The storage of storage unit 131 realizes admission personnel's determination unit 131a, attendance management portion 131b and being executed by CPU133
And more than one program of schedule management portion 131c.
Whether the face information that admission personnel's determination unit 131a carries out the admission personnel of building meets in building 190
The judgement of the face information of the staff of work, that is, admission personnel determine.In addition, " face of the admission personnel of building is believed
Breath " is the facial image or base of the admission personnel taken by the surveillance camera (not shown) being arranged in building 190
In this information (such as the information for indicating the characteristic quantity of facial image).Such as from 160 recipient of surveillance camera control device
Face information.
Attendance management portion 131b is when admission personnel determine that result is true (that is, admission personnel are worked in building 190
Staff when), the checking-in state of admission personnel is changed to turn out for work.
Schedule management portion 131c is to the office management schedule in building 190.
Fig. 7 is the structure chart of guide device 150.
Guide device 150 has interface portion 152, storage unit 151 and CPU153 in connection.Guide device 150
It can be integrated with attendance management portion 130.
Interface portion 152 is communicated via communication network 195 with external device.
Storage unit 151 storage by by CPU153 execute and realize meeter's determining section 151a, attendance determination unit 151b with
And the more than one program of guide portion 151c.
Meeter's determining section 115a determines the meet of admission personnel according to the conversation content from robot controller 110
Person.In addition, " determining the meeter of admission personnel according to conversation content " refers to for example according to aftermentioned staff's table and schedule
At least staff table of table come determine with include in conversation content meeter's attribute (for example, being asked for meeter's attribute
The answer (such as at least name in the company name of meeter, affiliated and name) of topic) consistent data.
Attendance determination unit 151b determined determined by meeter checking-in state whether be " turning out for work " attendance determine.
Attendance judgement for example can be to Work attendance management device 130 and inquire whether identified meeter " turns out for work ", and to the response inquiry
The analysis for answering progress asked and received.
Guide portion 151c is when the result that attendance determines is true (that is, the checking-in state of identified meeter is " turning out for work "
When), admission personnel will be transported to the floor of meeter i.e. from virtual robot 100 by robot controller 110
The elevator 180 and destination floor of destination floor introduce admission personnel to.That is, virtual robot 100 is carried out 180 He of elevator
Destination floor introduces speaking for admission personnel to.Admission personnel are able to know that see meeter and should use as a result,
Elevator 180 and the floor that should reach.
In addition, the case where " checking-in state of identified meeter be " turning out for work " " can from aftermentioned staff's table into
Row determines." destination floor " can be the floor (building determining from aftermentioned staff's table that such as meeter is working
Floor), be provided with from aftermentioned schedule determine the meeting room for being subscribed to meet floor (from aftermentioned schedule determine building
Layer) or for the aftermentioned inquiry (require answer admission personnel whether is permitted to go to the inquiry of destination floor) to meeter and
The floor specified from meeter." elevator that admission personnel can be transported to destination floor " can be from aftermentioned elevator table
Can determining elevator be also possible to (stop in destination floor according to for the inquiry to each elevator control gear 140
Inquiry) answer and determination elevator.
Fig. 8 is the structure chart of surveillance camera control device 160.
Surveillance camera control device 160 has interface portion 162, storage unit 161 and CPU163 in connection.
Interface portion 162 is communicated via communication network 195 with external device.
The storage of storage unit 161 realizes recognition of face portion 161a and face information storage unit and being executed by CPU163
The more than one program of 161b.
Recognition of face portion 161a carries out recognition of face according to the facial image of the admission personnel inputted from video camera 102a.
Face information storage unit 161b is previously stored the face information or Work attendance management device of each staff of building 190
The 130 admission personnel carried out determine that result is the face information of false each admission personnel.It is being previously stored building 190
In the case where the face information of each staff, surveillance camera control device 160 can have admission personnel's determination unit
131a replaces Work attendance management device 130.
Figure 10 is the structure chart of building summary table.
Building summary table F1 is a part of problem scenes.Problem scenes are for example stored in robot controller
In 110.Problem scenes can be dispersed in 2 of guidance system 170 or more devices.Problem scenes are by multiple detailed problems fields
Summary problem used in the judgement of scape and which the detailed problems scene that should be used in multiple detailed problems scenes is constituted, and is built
Building object summary table F1 is table corresponding with summary problem.Building summary table F1 for example according to for summary problem (such as " be close
In shop region, office areas and occupant region the problem of which region? ") each answer (such as according to building
Each type in the region of object 190) carry out the information of storage purpose floor F1a and answer content F1b.Destination floor F1a is indicated
By and for the corresponding region of the answer of summary problem floor corresponding with destination region.Answer content F1b indicates to be directed to summary
The content of the answer of problem.Detailed problems scene corresponding with answer content F1b is associated with according to each answer content F1b
(problem table).
Figure 11 is structure chart of the office with problem table.
Office is equivalent to the detailed problems scene of office with problem table F2.Office is with problem table F2 according to each
Problem carrys out the information of storage problem number F2a and problem content F2b.The number of question number F2a expression problem.Problem content
F2b indicates the problem of when admission personnel are not the staff in building 190.Detailed problems scene is for according to meeter
Deng information determine floor desired by admission personnel (destination floor) the problem of scene.
Figure 12 is the structure chart of schedule.
Schedule G1 is stored in any one device of guidance system 170, in such as Work attendance management device 130.Schedule
Table G1 makes a reservation for according to each of the office about building 190, storage destination floor G1a, meeting room name G1b, period
The information of G1c.Destination floor G1a indicates to carry out the floor where the meeting room of scheduled meet.Meeting room name G1b is indicated
The title of the meeting room of scheduled meet.Period G1c includes period and the meeter's name of scheduled meet.
Figure 13 is the structure chart of shop region table.
Shop region table G2 is stored in any one device of guidance system 170, such as robot controller 110
In.Shop region table G2 according to each floor storage destination floor G2a relevant to shop region, region summary G2b and
The information of store name G2c.Destination floor G2a indicates floor.Region summary G2b indicates the shop region for being located at corresponding floor
Summary.Store name G2c indicates the list for being located at the store name in the shop of corresponding floor.
In the present embodiment, also it is able to carry out the guidance in shop.For example, when about non-working person admission personnel not
It can determine the relevant information of meeter (the relevant information of meeter is not associated with admission personnel) or returned in summary problem
When having answered shop region, the guidance in shop can be started.For example, detailed problems field of the guide device 150 according to shop region
Scape and shop region table G2 announce the relevant information in shop in building 190 to admission personnel, according to the answer of admission personnel
Shop desired by admission personnel is thought to determine, and introduces admission to by the destination floor in identified shop and using elevator
Personnel.
Figure 14 is the structure chart of staff's table.
Staff's table G3 is stored in any one device of guidance system 170, in such as Work attendance management device 130.
Staff's table G3 is lived according to each staff storage staff's name G3a in building 190, company name G3b, place of working
The information of institute G3c and checking-in state G3d.Staff's name G3a indicates the name of staff.Company name G3b indicates work
The title of the company of person works.Place of working residence G3c indicates the residence in the place of staff's work.When staff is more
When a place is registered, place of working residence G3c indicates multiple residences corresponding with multiple places, in multiple places
The mark of which place work.Therefore, work is identified by the surveillance camera of other buildings different from building 190
When personnel, the place corresponding to other buildings, by flag set.The attendance of checking-in state G3d expression staff
State (such as " turning out for work ", " next ").Staff's table G3 can store face information according to each staff.
Figure 15 is the structure chart of elevator table.
Elevator table G4 is stored in any one device of guidance system 170, in such as guide device 150.Elevator table G4
The information for storing elevator identifier G4a according to each elevator 180 in building 190, floor G4b being stopped.Elevator identifier
The identifier of G4a expression elevator 180.Can stop floor G4b indicates the dockable floor of carriage of elevator 180.
Illustrate an example of the processing carried out in the present embodiment below.
Figure 16 is the flow chart that checking-in state updates processing.
The admission personnel of building 190 and the people that withdraws from the arena are inputted to surveillance camera control device 160 from surveillance camera
The photographs of member.Recognition of face portion 161a is carried out according to the facial image in the photographs of admission personnel and the personnel that withdraw from the arena
Recognition of face (S20).Recognition of face portion 161a will include the face information as face recognition result and be admission and to withdraw from the arena
Which information is sent to Work attendance management device 130.
In Work attendance management device 130, admission personnel's determination unit 131a is taken the photograph referring to staff's table G3 according to from monitoring
Camera control device 160 information (face information and be admission and withdraw from the arena which), determine admission personnel or the people that withdraws from the arena
Member is which staff (S21).Specifically, admission personnel's determination unit 131a determines to come from surveillance camera control device
Whether 160 face information meets the face information of some staff.
When the judgement result of step S21 is true (S21: yes), attendance management portion 131b updates and the staff that meets
Corresponding checking-in state G3d (S22).Specifically, attendance management portion 131b will be with this when the staff is admission personnel
The corresponding checking-in state G3d of staff is updated to " turning out for work ".When the staff is to withdraw from the arena personnel, attendance management portion 131b
Checking-in state G3d corresponding with the staff is updated to " come off duty ".
In addition, 131b determination in attendance management portion has taken face figure about the staff with multiple workplaces
The building of the surveillance camera of picture (such as is believed there are surveillance camera control device according to as face in each building
The surveillance camera control device of transmission source is ceased to determine building), it will indicate to be " turning out for work " in identified building
Mark is recorded in staff's table G3.
In addition, the input information of admission personnel can be instead of face information or the finger print information other than face information
Information in IC card as such Biont information and employee's card.But according to the present embodiment, using pass through monitoring
Input information of the facial image that video camera takes as admission personnel, therefore even if admission personnel are not grasped particularly
Make also to determine whether admission personnel are staff, when being determined as is staff, can automatically update the staff's
Checking-in state.In addition, checking-in state becomes " turning out for work " when staff enters building in this wise, it can be to the work
Make personnel be meeter admission personnel guide, although therefore admission personnel think that meeter reaches yard not yet
Institute, but will meet soon, so as to receive the guidance to the floor of the meeter.
Figure 17 is the flow chart that admission personnel guide processing.Start when virtual robot 100 detects admission personnel into
Field personnel's guidance processing.
Whether the admission personnel for determining that virtual robot 100 detects are staff (S31).The judgement for example by with
Under any one mode carry out.
The photographs of the video camera 102a of virtual robot 100 is sent to robot control by input and output portion 101b
Device 110, and the photographs is sent to surveillance camera control device 160 by robot controller 110.Monitoring camera shooting
The recognition of face portion 161a of machine control device 160 carries out the recognition of face of the facial image in the photographs.Surveillance camera
Control device 160 or Work attendance management device 130 determine whether the face information based on face recognition result meets some work
The face information of personnel.When the judgement result is true, the judgement result of S31 is true.
The result that admission personnel determine is false admission people by admission personnel's determination unit 131a of Work attendance management device 130
The face information of member is sent to robot controller 110.Robot controller 110 accumulates the result that admission personnel determine
The face information of false admission personnel.Virtual robot 100 or robot controller 110 carry out taking the photograph for virtual robot 100
The recognition of face of facial image in the photographs of camera 102a.Virtual robot 100 or robot controller 110 carry out
The recognition of face of facial image in the photographs.Virtual robot 100 or robot controller 110 determine to be based on face
Whether the face information of recognition result meets the face information that the result that admission personnel determine is false some admission personnel.When
The judgement result is fictitious time, and the judgement result of S31 is true.
When the judgement result of S31 is true (S31: yes), processing terminate for admission personnel guidance, when the judgement result of S31 is
Fictitious time (S31: no), processing continue.That is, can guide admission personnel the object of processing to be reduced into is not the work of building 190
Make appropriate personnel as the admission personnel of personnel.
When the judgement result of S31 is fictitious time (S31: no), virtual robot 100 starts to talk with (S32) with admission personnel.It is right
Words are according to problem scenes (such as table F1 and F2 shown in Figure 10 and Figure 11) Lai Jinhang.In robot controller 110
Under control, engage in the dialogue between virtual robot 100 and admission personnel.The content of dialogue is at any time from robot controller
110 are sent to guide device 150.
Meeter's determining section 151a of guide device 150 every time when receiving conversation content, determine in conversation content whether
Purposefully floor (S33).Alternatively, it is also possible to carry out the later step of S34 without S33.
When the judgement result of S33 is true (S33: yes), guide portion 151c determines destination floor, such as according to elevator table
Even if G4 is determined to the elevator 180 of elevator 180 stopped in identified destination floor, and by identified destination
Floor and use elevator 180 are notified to robot central monitoring position 120 and guide device 150.Robot central monitoring position 120
122c pairs of destination floor instruction unit and using corresponding 140 indicative purpose of elevator control gear of elevator 180 floor.Guidance dress
Elevator 180 and destination will be used by robot controller 110 and virtual robot 100 by setting 150 guide portion 151c
Floor introduces admission personnel (S40) to.
When the judgement result of S33 is fictitious time (S33: no), dialogue continues.Meeter's determining section 151a of guide device 150
Receive the more than one answer including admission personnel name from admission personnel, the meet of admission personnel is determined according to conversation content
Person (S34).For example, when more than one answer includes meeters' attributes such as meeter's name and the predetermined meeting room name met
When with the information of period, meeter is determined according at least one of staff's table G3 and schedule G1.Guidance dress
The attendance determination unit 151b for setting 150 obtains the checking-in state (S35) of identified meeter from Work attendance management device 130, and sentences
Determine whether checking-in state is " turning out for work " (S36).
When the judgement result of S36 is true (S36: yes), guide portion 151c is referring to staff's table G3, determined by judgement
Whether meeter is in the other building different from building 190 (S37).
When the judgement result of S37 is fictitious time (S37: no), i.e., when meeter is when the office of building 190 turns out for work, draw
The portion 151c of leading determines destination floor (floor of meeter), such as is determined to according to elevator table G4 in identified purpose
Even if the elevator 180 of elevator 180 that ground floor is stopped, and given by identified destination floor and using the notice of elevator 180
Robot central monitoring position 120 and guide device 150.The destination floor instruction unit 122c of robot central monitoring position 120 to
Using corresponding 140 indicative purpose of elevator control gear of elevator 180 floor.In such manner, it is possible to expect to make when admission personnel reach
With carriage when elevator 180 current floor and the not operation button in the carriage using elevator 180 at
For pressed destination floor button state.The guide portion 151c of guide device 150 passes through robot controller
110 and virtual robot 100 elevator 180 and destination floor will be used to introduce admission personnel (S40) to.
When the judgement result of S37 is true (S37: yes), guide portion 151c is by robot controller 110 and virtually
Robot 100 introduces the other building where meeter to admission personnel (S38).For example, virtual robot 100 is shown
Other building name, residence, from building 190 to the path of other building.Admission personnel can be promptly as a result,
It is moved to correct meet place.
When the judgement result of S36 is fictitious time (S36: no), guide portion 151c is by robot controller 110 and virtually
Robot 100 by meeter not the case where introduce admission personnel (S39) to.
It as discussed above, according to the present embodiment, can be according to the not staff's of building 190
The conversation content of admission personnel determines the floor i.e. destination floor of meeter, and can will make from virtual robot 100
Admission personnel are introduced to elevator 180 and destination floor.
It this concludes the description of an embodiment of the invention, but these are the not purports for illustrating illustration of the invention
The scope of the present invention is only being limited to the embodiment.The present invention can also be executed by various other ways.
For example, the function of virtual robot 100 can be used as application program be downloaded to admission personnel smart phone this
It is executed in the mobile terminal of sample.Even if not waiting in line as a result, in order to use virtual robot 100, can also expect to connect
By the guidance from virtual robot 100.
In addition, such as guide portion 151c when elevator 180 and destination floor will be used to introduce admission personnel to, can be incited somebody to action
Notice admission personnel go to destination floor situation message export to the information processing terminal of meeter (such as according to work people
The meeter address that member table G3 is determined).Meeter is able to carry out the preparation of admission personnel arrival (such as in destination building as a result,
Admission personnel are met before the elevator of layer).
It, can be in addition, such as guide portion 151c be before it will use elevator 180 and destination floor to introduce admission personnel to
It will require to answer that the inquiry for whether permitting admission personnel to go to destination floor is exported to the information processing terminal of meeter., by
This, can expect to realize flexible guidance corresponding with the hope of meeter.For example, can only be indicated in the answer for inquiry
It is guided in the case where license, destination floor can also be changed by meeter and guides the destination floor after change.
Claims (6)
1. a kind of guidance system, which is characterized in that
Have:
Admission personnel's determination unit, whether the input information for carrying out the admission personnel of building meets works in above-mentioned building
Staff information judgement, that is, admission personnel determine；
Attendance management portion, when the result that admission personnel determine is true, by the attendance of each staff of above-mentioned building
The checking-in state of above-mentioned admission personnel in state is changed to turn out for work；
Talk with control unit, carry out following dialogue, i.e., from physics or virtual robot to above-mentioned admission personnel propose one with
On problem, and by above-mentioned robot from above-mentioned admission personnel receive include admission personnel name more than one answer；
Meeter's determining section determines the meeter of above-mentioned admission personnel based on the content of above-mentioned dialogue；
Attendance determination unit, whether the checking-in state for carrying out identified above-mentioned meeter is that the judgement i.e. attendance turned out for work determines；
And
Guide portion, when the result that above-mentioned attendance determines is true, introducing from above-mentioned robot to above-mentioned admission personnel can be incited somebody to action
Even if above-mentioned admission personnel are transported to the floor i.e. elevator of the destination floor elevator and above destination building of above-mentioned meeter
Layer.
2. guidance system according to claim 1, which is characterized in that
Guide sections will notify above-mentioned admission when introducing above-mentioned elevator and above destination floor to above-mentioned admission personnel
Personnel go to the message of above destination floor to export to the information processing terminal of above-mentioned meeter.
3. guidance system according to claim 1, which is characterized in that
Guide sections will require back before introducing above-mentioned use elevator and above destination floor to above-mentioned admission personnel
Answer that the inquiry for whether permitting above-mentioned admission personnel to go to above destination floor is exported to the information processing terminal of above-mentioned meeter.
4. guidance system according to claim 1, which is characterized in that
Staff of the above-mentioned attendance management portion about the building using 2 or more buildings as work, manages the work
Checking-in state of the personnel in which building is to turn out for work,
Be false in the result that above-mentioned attendance determines, but in the different building of the building entered from above-mentioned admission personnel on
The checking-in state for stating meeter is in the case where turning out for work, and guide sections introduce above-mentioned different building to above-mentioned admission people
Member.
5. guidance system according to claim 1, which is characterized in that
In the input information about above-mentioned admission personnel from above-mentioned robot with any staff's of above-mentioned building
In the case that information does not comply with, above-mentioned dialogue control unit starts above-mentioned dialogue.
6. guidance system according to any one of claims 1 to 5, which is characterized in that
Above-mentioned input information is the people of the above-mentioned admission personnel taken by the surveillance camera being arranged in above-mentioned building
Face image or information based on the facial image.
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
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| JP2017237269A JP6991051B2 (en) | 2017-12-11 | 2017-12-11 | Guidance system |
| JP2017-237269 | 2017-12-11 |
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| CN109896365B CN109896365B (en) | 2021-06-08 |
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| CN (1) | CN109896365B (en) |
Cited By (1)
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| CN114851191A (en) * | 2022-04-25 | 2022-08-05 | 北京云迹科技股份有限公司 | Distribution robot control method and related equipment |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN111273833B (en) * | 2020-03-25 | 2022-02-01 | 北京百度网讯科技有限公司 | Man-machine interaction control method, device and system and electronic equipment |
| JP7401011B1 (en) | 2023-03-24 | 2023-12-19 | フジテック株式会社 | elevator control system |
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Also Published As
| Publication number | Publication date |
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| JP2019105951A (en) | 2019-06-27 |
| CN109896365B (en) | 2021-06-08 |
| JP6991051B2 (en) | 2022-01-12 |
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