CN109885219A - Business handling bootstrap technique, device and computer readable storage medium - Google Patents
Business handling bootstrap technique, device and computer readable storage medium Download PDFInfo
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- CN109885219A CN109885219A CN201811644343.6A CN201811644343A CN109885219A CN 109885219 A CN109885219 A CN 109885219A CN 201811644343 A CN201811644343 A CN 201811644343A CN 109885219 A CN109885219 A CN 109885219A
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Abstract
This disclosure relates to a kind of business handling bootstrap technique, device and computer readable storage medium, which comprises obtain the current interface screenshot of business handling software；The current interface screenshot is identified, the characteristic information of the current interface screenshot is obtained；Business handling guidance information corresponding with the current interface screenshot is exported according to the characteristic information.Pass through the technical solution of the disclosure, can user encounter problems need to seek advice from when, corresponding business handling guidance information is provided for user, to instruct user's transacting business, it in compared with the prior art in such a way that manual type provides business handling guidance information for user, is encountered when user can be helped to solve the problems, such as business handling in time, reduces the working strength of staff's consulting, cost of labor is saved, improve business handles efficiency.
Description
Technical field
This disclosure relates to field of communication technology, and in particular, to a kind of business handling bootstrap technique, device and computer can
Read storage medium.
Background technique
Pipe is put with government department's in-depth and takes policy, provides the self-service working of 24 hours " round-the-clock, region-wide " for citizen
Service improves the practicability and operation convenience of self-service terminal, realize " simple item is self-service to be done, public service it is convenient do,
One terminal all standing ".However, user is inevitable during transacting business as terminal traffic range becomes increasing
Operation problem can be encountered.
In the prior art, when user encounters operation problem, row business handling is directed by way of attendant consultation service, often
Can encounter staff's response not in time, the problems such as processing speed is slow.
Summary of the invention
To overcome problems of the prior art, purpose of this disclosure is to provide a kind of business handling bootstrap techniques, dress
It sets and computer readable storage medium.
To achieve the goals above, the disclosure provides a kind of business handling bootstrap technique, comprising:
Obtain the current interface screenshot of business handling software；
The current interface screenshot is identified, the characteristic information of the current interface screenshot is obtained；
Business handling guidance information corresponding with the current interface screenshot is exported according to the characteristic information.
Optionally, it is applied to user terminal, the current interface screenshot for obtaining business handling software, comprising:
Consulting instruction is handled in response to user's input, screenshot is carried out to the current interface of the business handling software.
Optionally, it is described the current interface screenshot is identified before, the method also includes:
Edit tool is shown in the current interface of the business handling software, and the edit tool is for working as prezone to described
Face screenshot is edited；
In response to the edit operation to the current interface screenshot, markup information is generated in the current interface screenshot；
It is described that the current interface screenshot is identified, comprising:
There is the current interface screenshot of the markup information to identify record.
Optionally, the method also includes:
When receiving to handling when handling routing information uploading instructions of item, to the interface of the business handling software into
That item is handled described in row screenshot and acquisition handles routing information；
Using it is described handle item handle routing information as industry corresponding with the interface screenshot of the business handling software
Guidance information is handled in business；Alternatively,
The interface screenshot of the business handling software and the routing information of handling for handling item are sent to backstage clothes
Be engaged in device, using indicate the background server by it is described handle item handle routing information as with the business handling software
The corresponding business handling guidance information of interface screenshot.
Optionally, it is applied to background server, the current interface screenshot for obtaining business handling software, comprising:
Receive the current interface screenshot for the business handling software that user terminal is sent；
It is described that business handling guidance information corresponding with the current interface screenshot, packet are exported according to the characteristic information
It includes:
Business handling guidance information corresponding with the current interface screenshot is obtained according to the characteristic information, and will be described
Business handling guidance information is sent to the user terminal, to indicate that the user terminal shows the business handling guidance letter
Breath.
Optionally, the characteristic information includes text information；
It is described that the current interface screenshot is identified, obtain the characteristic information of the current interface screenshot, comprising:
OCR identification is carried out to the current interface screenshot, extracts the text information in the current interface screenshot；
It is described that business handling guidance information corresponding with the current interface screenshot, packet are exported according to the characteristic information
It includes:
According to the text information and knowledge base, the business handling for generating the corresponding current interface screenshot guides letter
Breath, the knowledge base includes the corresponding relationship of text information Yu business handling guidance information.
The disclosure additionally provides a kind of business handling guide device, comprising:
First obtains module, for obtaining the current interface screenshot of business handling software；
Identification module obtains the characteristic information of the current interface screenshot for identifying to current interface screenshot；
Output module is guided for exporting business handling corresponding with the current interface screenshot according to the characteristic information
Information.
Optionally, it is applied to user terminal, the first acquisition module includes:
Screenshot submodule handles consulting instruction for what is inputted in response to user, to the current of the business handling software
Interface carries out screenshot.
Optionally, described device further include:
Display module, for it is described the current interface screenshot is identified before, in the business handling software
Current interface show edit tool, the edit tool is for editing the current interface screenshot.
Labeling module, in response to the edit operation to the current interface screenshot, in the current interface screenshot
Generate markup information.
The identification module includes:
Submodule is identified, for thering is the current interface screenshot of the markup information to identify record.
Optionally, described device further include:
Second obtains module, for handling when handling routing information uploading instructions of item when receiving, to the business
The interface for handling software carries out screenshot and that handles item described in obtaining handles routing information；
Determining module handles routing information as the interface screenshot with the business handling software for will handle item
Corresponding business handling guidance information；
Sending module, for by the interface screenshot of the business handling software and it is described handle item handle routing information
Be sent to background server, using indicate the background server by it is described handle item handle routing information as with the industry
The corresponding business handling guidance information of interface screenshot of software is handled in business.
Optionally, it is applied to background server, the first acquisition module includes:
Receiving submodule, the current interface screenshot of the business handling software for receiving user terminal transmission；
The output module includes:
Acquisition submodule is drawn for obtaining business handling corresponding with the current interface screenshot according to the characteristic information
Lead information；
Sending submodule, for the business handling guidance information to be sent to the user terminal, to indicate the use
Business handling guidance information described in the terminal display of family.
Optionally, the characteristic information includes text information；
The identification module includes:
Extracting sub-module extracts in the current interface screenshot for carrying out OCR identification to the current interface screenshot
Text information；
The output module includes:
Submodule is generated, for generating the corresponding current interface screenshot according to the text information and knowledge base
Business handling guidance information, the knowledge base include the corresponding relationship of text information Yu business handling guidance information.
The disclosure additionally provides a kind of business handling guide device, comprising:
Memory is stored thereon with computer program；
Processor, for executing the computer program in the memory, to realize that the embodiment of the present disclosure such as provides
Business handling bootstrap technique the step of.
The disclosure additionally provides a kind of computer readable storage medium, is stored thereon with computer program, the program instruction
The step of business handling bootstrap technique such as embodiment of the present disclosure offer is realized when being executed by processor.
Through the above technical solutions, obtaining the current interface screenshot of business handling software, current interface screenshot is known
Not, the characteristic information for obtaining current interface screenshot exports business handling corresponding with current interface screenshot according to characteristic information and draws
Lead information, can user encounter problems need to seek advice from when, corresponding business handling guidance information is provided for user, to instruct to use
Family transacting business, compared with the prior art in such a way that manual type provides business handling guidance information for user, can
It helps user to solve the problems, such as to encounter when business handling in time, reduces the working strength of staff's consulting, save artificial
Cost, improve business handles efficiency.
Other feature and advantage of the disclosure will the following detailed description will be given in the detailed implementation section.
Detailed description of the invention
Attached drawing is and to constitute part of specification for providing further understanding of the disclosure, with following tool
Body embodiment is used to explain the disclosure together, but does not constitute the limitation to the disclosure.In the accompanying drawings:
Fig. 1 is the flow chart according to the business handling bootstrap technique shown in one exemplary embodiment of the disclosure；
Fig. 2 is according to the block diagram of the business handling guide device shown in one exemplary embodiment of the disclosure, the business handling
Guide device is applied to user terminal；
Fig. 3 is according to the block diagram of the business handling guide device shown in disclosure another exemplary embodiment, which does
It manages guide device and is applied to background server；
Fig. 4 is according to the structural block diagram of the business handling guide device shown in one exemplary embodiment of the disclosure, the business
Guide device is handled applied to user terminal；
Fig. 5 is according to the structural block diagram of the business handling guide device shown in disclosure another exemplary embodiment, the industry
Business handles guide device applied to background server.
Specific embodiment
It is described in detail below in conjunction with specific embodiment of the attached drawing to the disclosure.It should be understood that this place is retouched
The specific embodiment stated is only used for describing and explaining the disclosure, is not limited to the disclosure.
In the disclosure, the specification and claims of the disclosure and term " first " in attached drawing, " second " etc.
It is to be used to distinguish similar objects, without being interpreted as specific sequence or precedence.
In embodiment of the disclosure, terminal can be any equipment of installation business handling software, such as be equipped with industry
Mobile phone, laptop, tablet computer, computer of software etc. are handled in business.
Fig. 1 is a kind of flow chart of business handling bootstrap technique shown according to one exemplary embodiment of the disclosure.Such as Fig. 1
It is shown, the business handling bootstrap technique the following steps are included:
In step s101, the current interface screenshot of business handling software is obtained.
In step s 102, current interface screenshot is identified, obtains the characteristic information of current interface screenshot.
In step s 103, business handling guidance information corresponding with current interface screenshot is exported according to characteristic information.
It should be added that the business handling bootstrap technique that the disclosure provides can be applied in several scenes, example
Such as tax is handled, online booking and software use consulting.
It by the technical solution of the disclosure, is identified by the interface screenshot to business handling software, obtains interface and cut
The characteristic information of figure, and business handling information corresponding with interface screenshot is exported according to characteristic information, it can encounter and ask in user
When topic needs to seek advice from, corresponding business handling guidance information is provided for user, to instruct user's transacting business, compared to existing skill
In art in such a way that manual type provides business handling guidance information for user, user can be helped to solve business handling in time
When the problem of encountering, reduce the working strength of staff's consulting, save cost of labor, improve business handles effect
Rate.
It is worth noting that the business handling bootstrap technique can be with single machine application deployment in user terminal, it can also be with network
Application deployment are in server.Next, for different embodiments to each step of above-mentioned business handling bootstrap technique into
Row is described in detail.
Embodiment one: it is applied to user terminal.
For above-mentioned steps S101, user terminal handles consulting instruction in response to what user inputted, to business handling software
Current interface carry out screenshot.
Illustratively, it when user encounters problems in use to be needed to seek advice from, is inputted by the touch screen of user terminal
Consulting instruction is handled, after consulting suspension icon preset on point touching screen, at this point, user terminal handles consulting in response to this
It instructs and shot operation is carried out to the current interface of business handling software.Wherein, shot operation can be to business handling software
The step of all or part of image of current interface is intercepted, and the text input of user can be saved, improves the behaviour of user
It experiences.
For above-mentioned steps S102, OCR (Optical Character can be carried out to current interface screenshot
Recognition, optical character identification) identification, the text information in current interface screenshot is extracted, the characteristic information includes
Text information.
For above-mentioned steps S103, according to text information and knowledge base, the business for generating corresponding current interface screenshot is done
Guidance information is managed, which includes the corresponding relationship of text information Yu business handling guidance information.
Illustratively, series of problems pre-stored in knowledge base is scanned for matching by text information, and will be with text
The multiple problems and the corresponding solution of each problem that word information association matches are exported as business handling guidance information
The business handling guidance information, so that user obtains the problem of wanting consulting in these problems (i.e. business handling guidance information)
And the solution to the problem.
It is worth noting that business handling guidance information can be exported by one or more of following form: text,
Voice, animation etc..For speech form, TTS (Text To Speech, literary language conversion) technology can be used and draw business handling
It leads information and is converted into voice and exported.
Secondly, knowledge base can be it is by veteran staff that being likely encountered during business handling is common
Problem is summarized to obtain, and these series of problems and solution are shifted to an earlier date associated storage in knowledge base.
Further, in order to improve the recognition efficiency to the current interface screenshot of business handling software, with it is quick, accurately obtain
Business handling guidance information needed for taking family, before executing step S102, which further includes as follows
Step: firstly, business handling software current interface show edit tool, the edit tool be used for current interface screenshot into
Edlin；Then, in response to the edit operation to current interface screenshot, markup information is generated in current interface screenshot.
Wherein, edit tool can specifically include the tool for carrying out copy editor, graphics edition etc., copy editor's work
Tool can be used for editing and adding word content, graphical authoring tools can be used for editing and adding the figures such as lines, box, circle with
And insert pictures etc..By edit tool can the screenshot to business handling software carry out auxiliary description.
Accordingly for step S102, then there is the current interface screenshot of markup information to identify record.
Illustratively, user terminal carries out shot operation instruction in response to current interface of the user to business handling software, will
Menu bar containing edit tool is shown in the current interface of business handling software, such as includes rectangle, ellipse, text, arrow
The menu bar of first-class edit tool.User can be used rectangle edit box to the part in the current interface screenshot of business handling software
After content carries out frame choosing, so that it may obtain a rectangle frame mark (i.e. markup information).At this point, user terminal can be according to the mark
Note information quickly positions, and obtains the characteristic information of current interface screenshot.
Further, the above method can also include: to handle routing information to handle item when user terminal is received
When uploading instructions, screenshot is carried out to the interface of business handling software and the routing information of handling of item is handled in acquisition, and will be handled
Item handles routing information as business handling guidance information corresponding with the interface screenshot of business handling software.
Illustratively, user terminal handles routing information uploading instructions to handle item receiving user or staff
When, continuous screenshot can be carried out at interface of the backstage to business handling software, obtained picture is stored in depositing for user terminal
On reservoir, and routing information is handled by what this store path information was set as handling item.Specifically, the boundary of business handling software
The every generation in face is primary to be changed, and user terminal just carries out a screenshot, until business handling finishes.In addition, user terminal can be with
Record screen is carried out to the interface of business handling software to record business handling process.For example, on the display interface of user terminal
There is the suspension icon for being shown as " record operation ", after user clicks suspension icon, user terminal starts to execute record behaviour
Make and again tap on after business handling suspension icon completion record, user terminal records the operating process letter of user
Breath, and obtain handling item handles routing information.
Meanwhile user terminal handles routing information as corresponding with the interface screenshot of business handling software for handle item
Business handling guidance information, will pass through the picture or record screen file of handling in routing information corresponding storage, to business handling
Process guides.Specifically, user terminal can at the interface of business handling software, item be handled in output in the form of text
Handle routing information, or business handling software interface display handle item handle process interface.
By the above method, user or staff it can be encountered in business handling process and asked by user terminal uploads
The operating process information of the business handling item of topic handles the process for handling item to record it, completes convenient for other users
Corresponding service is handled.
Embodiment two: it is applied to background server.
For above-mentioned steps S101, the current interface that background server receives the business handling software that user terminal is sent is cut
Figure.
It is worth noting that on how to obtain the current interface screenshot of business handling software, in user terminal
It is described in detail in related embodiment, is not repeating herein.In view of the size of data of current interface screenshot is excessive, after generating
Platform server resource occupation problem, to avoid the received picture of background server is too big from occupying too many space, user terminal can be with
It is then forwarded to background server after picture is carried out compression processing, to save transmission bandwidth.When background server receives user
After the current interface screenshot that terminal is sent, by decoded back to be further processed.
For above-mentioned steps S102, background server identifies current interface screenshot, obtains in current interface screenshot
Characteristic information.
For above-mentioned steps S103, background server according to the characteristic information identified to current interface screenshot,
Obtain business handling guidance information corresponding with current interface screenshot.And the business guidance information is sent to user terminal, with
Indicating user terminal shows business handling guidance information.
Illustratively, background server is taken obtained text information (i.e. characteristic information) to backstage by OCR identification technology
The pre-stored series of problems of knowledge base of business device scans for matching, and the multiple problems to match will be associated with text information
And each solution to the problem is as business handling guidance information.Business handling guidance information is sent to user's end simultaneously
End, shows multiple problem and each solution to the problem by user terminal, obtains convenient for user and needs the problem of seeking advice from corresponding
Solution.
Further, preferably in two, background server can also receive the business handling of user terminal transmission
The interface screenshot of software and the routing information of handling for handling item, and using handle item handle routing information as with the interface
The corresponding business handling guidance information of screenshot.Wherein, the interface screenshot of the business handling software and that handles item handle path
Information can be user terminal and handle when handling routing information uploading instructions of item to described receive user's input, right
The interface of business handling software carries out screenshot and handles what routing information was recorded to handle item.
Thus, on the one hand, when other users use the user terminal, background server believes the path of handling for handling item
Breath is sent to user terminal as business handling guidance information corresponding with the interface screenshot of business handling software；On the other hand,
Background server can store the interface screenshot of business handling software as backup, using as the interface with business handling software
The corresponding business handling guidance information of screenshot, and pushed to other user terminals.
By the above method, user or staff it can be encountered in business handling process and asked by user terminal uploads
The business handling item of topic handles the process for handling item to record it, and realizes the shared of data by background server,
To guide other users to complete handling for corresponding service.
The embodiment of the present disclosure additionally provides a kind of business handling guide device.As shown in Fig. 2, the business handling guide device
200 are applied to user terminal, which includes the first acquisition module 201, identification module 202 and output module 203.
The first acquisition module 201 is used to obtain the current interface screenshot of business handling software.
The identification module 202 obtains the characteristic information of current interface screenshot for identifying to current interface screenshot.
The output module 203 is used to export business handling guidance letter corresponding with current interface screenshot according to characteristic information
Breath.
In one embodiment of the present disclosure, as shown in Fig. 2, the first acquisition module 201 includes screenshot submodule 211.
What the screenshot submodule 211 was used to input in response to user handles consulting instruction, to the current of business handling software
Interface carries out screenshot.
In embodiment of the disclosure, as shown in Fig. 2, the device 200 further includes display module 204 and labeling module 205.
The display module 204 is used for before identifying to current interface screenshot, works as prezone in business handling software
Face shows edit tool, and edit tool is for editing current interface screenshot.
The labeling module 205 is used to generate in current interface screenshot in response to the edit operation to current interface screenshot
Markup information.
The identification module 202 includes identification submodule 221, for there is the current interface screenshot of markup information to carry out to record
Identification.
In one embodiment of the present disclosure, as shown in Fig. 2, the device 200 further includes the second acquisition module 206, determines
Module 207 and sending module 208.
The second acquisition module 206 is used to handle when handling routing information uploading instructions of item when receiving, to business
Handle software interface carry out screenshot and obtain handle item handle routing information.
What the determining module 207 was used to handle item handles routing information as the interface screenshot with business handling software
Corresponding business handling guidance information.
The sending module 208 be used for by the interface screenshot of the business handling software and it is described handle item handle path
Information is sent to background server, using indicate the background server by it is described handle item handle routing information as with institute
State the corresponding business handling guidance information of interface screenshot of business handling software.
In another embodiment of the disclosure, as shown in Fig. 2, characteristic information includes text information, identification module 202 is wrapped
Include extracting sub-module 222.
Extracting sub-module 222 is used to carry out OCR identification to current interface screenshot, extracts the text in current interface screenshot
Information.
Output module 203 includes generating submodule 231, for generating corresponding current according to text information and knowledge base
The business handling guidance information of interface screenshot, knowledge base include the corresponding relationship of text information Yu business handling guidance information.
The embodiment of the present disclosure additionally provides a kind of business handling guide device.As shown in figure 3, the business handling guide device
300 are applied to background server, which includes the first acquisition module 301, identification module 302 and output module 303.
The first acquisition module 301 is used to obtain the current interface screenshot of business handling software.
The identification module 302 obtains the characteristic information of current interface screenshot for identifying to current interface screenshot.
The output module 303 is used to export business handling guidance letter corresponding with current interface screenshot according to characteristic information
Breath.
In embodiment of the disclosure, as shown in figure 3, the identification module 302 includes identification submodule 321, for note
Record has the current interface screenshot of markup information to be identified.
In another embodiment of the disclosure, as shown in figure 3, the first acquisition module 301 includes receiving submodule
311。
The receiving submodule 311 is used to receive the current interface screenshot of the business handling software of user terminal transmission.
Output module 303 includes acquisition submodule 331 and sending submodule 332.
The acquisition submodule 331 is used to obtain business handling guidance letter corresponding with current interface screenshot according to characteristic information
Breath.
Sending submodule 332 is used to business handling guidance information being sent to user terminal, is shown with indicating user terminal
Business handling guidance information.
In another embodiment of the disclosure, as shown in figure 3, characteristic information includes text information, identification module 302 is wrapped
Include extracting sub-module 322.
Extracting sub-module 322 is used to carry out OCR identification to current interface screenshot, extracts the text in current interface screenshot
Information.
Output module 303 includes generating submodule 333, for generating corresponding current according to text information and knowledge base
The business handling guidance information of interface screenshot, knowledge base include the corresponding relationship of text information Yu business handling guidance information.
About the device in above-described embodiment, wherein modules execute the concrete mode of operation in related this method
Embodiment in be described in detail, no detailed explanation will be given here.
The business handling guide device provided by the embodiment of the present disclosure provides corresponding business handling guidance letter for user
Breath, to instruct user's transacting business, compared with the prior art in by manual type provide business handling guidance information for user
Mode, encountered when user can be helped to solve the problems, such as business handling in time, reduce staff consulting working strength,
Cost of labor is saved, improve business handles efficiency.
Fig. 4 is a kind of block diagram of business handling guide device 400 shown according to an exemplary embodiment.As shown in figure 4,
The business handling guide device 400 is applied to user terminal, which may include: processor 401,
Memory 402.The business handling guide device 400 can also include multimedia component 403, input/output (I/O) interface 404,
And one or more of communication component 405.
Wherein, processor 401 is used for the integrated operation of business handling guide device 400, to complete above-mentioned business handling
All or part of the steps in bootstrap technique.Memory 402 is for storing various types of data to support to draw in business handling
The operation of device 400 is led, these data for example may include any application for operating in business handling guide device 400
The instruction of program or method and the relevant data of application program, for example, contact data, the message of transmitting-receiving, picture, audio,
Video etc..The memory 402 can be real by any kind of volatibility or non-volatile memory device or their combination
It is existing, such as static random access memory (Static Random Access Memory, abbreviation SRAM), electric erasable can be compiled
Journey read-only memory (Electrically Erasable Programmable Read-Only Memory, abbreviation EEPROM),
Erasable Programmable Read Only Memory EPROM (Erasable Programmable Read-Only Memory, abbreviation EPROM), can compile
Journey read-only memory (Programmable Read-Only Memory, abbreviation PROM), read-only memory (Read-Only
Memory, abbreviation ROM), magnetic memory, flash memory, disk or CD.Multimedia component 403 may include screen and sound
Frequency component.Wherein screen for example can be touch screen, and audio component is used for output and/or input audio signal.For example, audio group
Part may include a microphone, and microphone is for receiving external audio signal.The received audio signal can be further
It is stored in memory 402 or is sent by communication component 405.Audio component further includes at least one loudspeaker, for exporting sound
Frequency signal.I/O interface 404 provides interface between processor 401 and other interface modules, other above-mentioned interface modules can be
Keyboard, mouse, button etc..These buttons can be virtual push button or entity button.Communication component 405 is used for the electronic equipment
Wired or wireless communication is carried out between 400 and other equipment.Wireless communication, such as Wi-Fi, bluetooth, near-field communication (Near
Field Communication, abbreviation NFC), 2G, 3G or 4G or they one or more of combination, therefore it is corresponding
The communication component 405 may include: Wi-Fi module, bluetooth module, NFC module.
In one exemplary embodiment, business handling guide device 400 can be by the dedicated integrated electricity of one or more application
Road (Application Specific Integrated Circuit, abbreviation ASIC), digital signal processor (Digital
Signal Processor, abbreviation DSP), digital signal processing appts (Digital Signal Processing Device,
Abbreviation DSPD), programmable logic device (Programmable Logic Device, abbreviation PLD), field programmable gate array
(Field Programmable Gate Array, abbreviation FPGA), controller, microcontroller, microprocessor or other electronics member
Part is realized, for executing above-mentioned business handling bootstrap technique.
In a further exemplary embodiment, a kind of computer readable storage medium including program instruction is additionally provided, is answered
For user terminal, which realizes above-mentioned business handling bootstrap technique when being executed by processor the step of.For example, should
Computer readable storage medium can be the above-mentioned memory 402 including program instruction, and above procedure instruction can be by business handling
The processor 401 of guide device 400 is executed to complete above-mentioned business handling bootstrap technique.
Fig. 5 is a kind of block diagram of business handling guide device 500 shown according to an exemplary embodiment.As shown in figure 5,
The business handling guide device 500 is applied to background server, which may include: processor
501, quantity can be one or more and memory 502, for storing the computer journey that can be executed by processor 502
Sequence.The computer program stored in memory 502 may include it is one or more each correspond to one group of instruction
Module.In addition, processor 501 can be used for executing the computer program, to execute above-mentioned business handling bootstrap technique.
In addition, business handling guide device 500 can also include power supply module 503 and communication component 504, the power supply module
503 can be used for executing the power management of business handling guide device 500, which can be used to implement business and do
The communication for managing guide device 500, for example, wired or wireless communication.In addition, the business handling guide device 500 can also include
Input/output (I/O) interface 505.Business handling guide device 500 can be operated based on the operation system for being stored in memory 502
System, such as Windows ServerTM, Mac OS XTM, UnixTM, LinuxTM etc..
In a further exemplary embodiment, a kind of computer readable storage medium including program instruction is additionally provided, is answered
For background server, which realizes above-mentioned business handling bootstrap technique when being executed by processor the step of.For example,
The computer readable storage medium can be the above-mentioned memory 502 including program instruction, and above procedure instruction can be done by business
The processor 501 for managing guide device 500 is executed to complete above-mentioned business handling bootstrap technique.
The preferred embodiment of the disclosure is described in detail in conjunction with attached drawing above, still, the disclosure is not limited to above-mentioned reality
The detail in mode is applied, in the range of the technology design of the disclosure, a variety of letters can be carried out to the technical solution of the disclosure
Monotropic type, these simple variants belong to the protection scope of the disclosure.
It is further to note that specific technical features described in the above specific embodiments, in not lance
In the case where shield, it can be combined in any appropriate way.In order to avoid unnecessary repetition, the disclosure to it is various can
No further explanation will be given for the combination of energy.
In addition, any combination can also be carried out between a variety of different embodiments of the disclosure, as long as it is without prejudice to originally
Disclosed thought equally should be considered as disclosure disclosure of that.
Claims (14)
1. a kind of business handling bootstrap technique characterized by comprising
Obtain the current interface screenshot of business handling software；
The current interface screenshot is identified, the characteristic information of the current interface screenshot is obtained；
Business handling guidance information corresponding with the current interface screenshot is exported according to the characteristic information.
2. the method according to claim 1, wherein being applied to user terminal, the acquisition business handling software
Current interface screenshot, comprising:
Consulting instruction is handled in response to user's input, screenshot is carried out to the current interface of the business handling software.
3. according to the method described in claim 2, it is characterized in that, carrying out identifying it to the current interface screenshot described
Before, the method also includes:
Show that edit tool, the edit tool are used to cut the current interface in the current interface of the business handling software
Figure is edited；
In response to the edit operation to the current interface screenshot, markup information is generated in the current interface screenshot；
It is described that the current interface screenshot is identified, comprising:
There is the current interface screenshot of the markup information to identify record.
4. according to the method in claim 2 or 3, which is characterized in that the method also includes:
When receiving to when handling routing information uploading instructions of item is handled, the interface of the business handling software is cut
Scheme and obtain it is described handle item handle routing information；
The routing information of handling for handling item is done as business corresponding with the interface screenshot of the business handling software
Manage guidance information；Alternatively,
The interface screenshot of the business handling software and the routing information of handling for handling item are sent to background server,
Using indicate the background server by it is described handle item handle routing information as the interface with the business handling software
The corresponding business handling guidance information of screenshot.
5. the acquisition business handling is soft the method according to claim 1, wherein being applied to background server
The current interface screenshot of part, comprising:
Receive the current interface screenshot for the business handling software that user terminal is sent；
It is described that business handling guidance information corresponding with the current interface screenshot is exported according to the characteristic information, comprising:
Corresponding with current interface screenshot business handling guidance information is obtained according to the characteristic information, and by the business
It handles guidance information and is sent to the user terminal, to indicate that the user terminal shows the business handling guidance information.
6. the method according to claim 1, wherein the characteristic information includes text information；
It is described that the current interface screenshot is identified, obtain the characteristic information of the current interface screenshot, comprising:
OCR identification is carried out to the current interface screenshot, extracts the text information in the current interface screenshot；
It is described that business handling guidance information corresponding with the current interface screenshot is exported according to the characteristic information, comprising:
According to the text information and knowledge base, the business handling guidance information of the corresponding current interface screenshot, institute are generated
State the corresponding relationship that knowledge base includes text information Yu business handling guidance information.
7. a kind of business handling guide device characterized by comprising
First obtains module, for obtaining the current interface screenshot of business handling software；
Identification module obtains the characteristic information of the current interface screenshot for identifying to current interface screenshot；
Output module, for exporting business handling guidance letter corresponding with the current interface screenshot according to the characteristic information
Breath.
8. device according to claim 7, which is characterized in that be applied to user terminal, the first acquisition module includes:
Screenshot submodule handles consulting instruction for what is inputted in response to user, to the current interface of the business handling software
Carry out screenshot.
9. device according to claim 8, which is characterized in that described device further include:
Display module, for it is described the current interface screenshot is identified before, in working as the business handling software
Front interface shows edit tool, and the edit tool is for editing the current interface screenshot.
Labeling module, for being generated in the current interface screenshot in response to the edit operation to the current interface screenshot
Markup information.
The identification module includes:
Submodule is identified, for thering is the current interface screenshot of the markup information to identify record.
10. device according to claim 8 or claim 9, which is characterized in that described device further include:
Second obtains module, for handling when handling routing information uploading instructions of item when receiving, to the business handling
The interface of software carries out screenshot and that handles item described in obtaining handles routing information；
Determining module handles routing information as corresponding with the interface screenshot of the business handling software for will handle item
Business handling guidance information；
Sending module, for sending the interface screenshot of the business handling software and the routing information of handling for handling item
To background server, to indicate that the background server does the routing information of handling for handling item as with the business
Manage the corresponding business handling guidance information of interface screenshot of software.
11. device according to claim 7, which is characterized in that be applied to background server, described first obtains module packet
It includes:
Receiving submodule, the current interface screenshot of the business handling software for receiving user terminal transmission；
The output module includes:
Acquisition submodule, for obtaining business handling guidance letter corresponding with the current interface screenshot according to the characteristic information
Breath；
Sending submodule, for the business handling guidance information to be sent to the user terminal, to indicate that the user is whole
End shows the business handling guidance information.
12. device according to claim 7, which is characterized in that the characteristic information includes text information；
The identification module includes:
Extracting sub-module extracts the text in the current interface screenshot for carrying out OCR identification to the current interface screenshot
Word information；
The output module includes:
Submodule is generated, for generating the business of the corresponding current interface screenshot according to the text information and knowledge base
Guidance information is handled, the knowledge base includes the corresponding relationship of text information Yu business handling guidance information.
13. a kind of business handling guide device characterized by comprising
Memory is stored thereon with computer program；
Processor, for executing the computer program in the memory, to realize any one of claims 1 to 6 institute
The step of stating method.
14. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the program instruction is located
The step of reason device realizes any one of claims 1 to 6 the method when executing.
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