CN109873910A - Processing method, device and the storage medium of session request - Google Patents
Processing method, device and the storage medium of session request Download PDFInfo
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- CN109873910A CN109873910A CN201910241169.9A CN201910241169A CN109873910A CN 109873910 A CN109873910 A CN 109873910A CN 201910241169 A CN201910241169 A CN 201910241169A CN 109873910 A CN109873910 A CN 109873910A
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Abstract
The present invention provides processing method, device and the storage medium of a kind of session request, and the session request that processing unit is initiated according to user equipment is received, session request includes the essential information of user；According to the determining matched group of attending a banquet of essential information with user of session request；Obtain the status information for all equipment of attending a banquet in group of attending a banquet, status information includes the state and in way work order quantity of registering of equipment of attending a banquet；Equipment of attending a banquet to be allocated is determined according to status information, establishes the session connection of to be allocated attend a banquet equipment and user equipment.The above method improves the rate and accuracy rate to session request distribution, reduces the time that user waits online, improves user to the satisfaction of customer service system.
Description
Technical field
The present embodiments relate to information technology field more particularly to a kind of processing method of session request, device and deposit
Storage media.
Background technique
The service of attending a banquet is that customer service system for client provides a kind of important way of manual service.Attending a banquet equipment and user sets
Between standby, media communication mode, such as audio, video, Desktop Share etc. can be existed simultaneously.
The media session request initiated at present for user equipment, if equipment of currently attending a banquet needs to shift the session request
When, the operator for the equipment that needs to attend a banquet carries out lookup screening, has session energy from the selection in equipment of attending a banquet of other correlations by hand
The equipment of attending a banquet of power, causes the efficiency of Dialog processing lower, and there is also the risks of assignment error.
Summary of the invention
The present invention provides processing method, device and the storage medium of a kind of session request, improves and distributes session request
Rate and accuracy rate.
The first aspect of the present invention provides a kind of processing method of session request, comprising:
The session request that user equipment is initiated is received, the session request includes the essential information of user；
According to the determining matched group of attending a banquet of essential information with the user of the session request；
The status information of all equipment of attending a banquet in group of attending a banquet described in acquisition, the status information include the registering of equipment of attending a banquet
State and in way work order quantity；
Equipment of attending a banquet to be allocated is determined according to the state information, establishes to be allocated attend a banquet equipment and the use
The session connection of family equipment.
In one possible implementation, the meeting for establishing to be allocated the attend a banquet equipment and the user equipment
After words connection, further includes:
The essential information of the user is sent in the user interface of the equipment of attending a banquet to be allocated.
It is in one possible implementation, described to determine equipment of attending a banquet to be allocated according to the state information, comprising:
The state of registering of the equipment of attending a banquet according to the state information determines current online equipment of attending a banquet；
According to it is described it is current it is online attend a banquet described in equipment in way work order quantity, determine equipment of attending a banquet to be allocated.
In one possible implementation, according to it is described it is current it is online attend a banquet described in equipment in way work order quantity,
Determine equipment of attending a banquet to be allocated, comprising:
It, will be in way work by being arranged in way work order quantity according to sequence from small to large for the current online equipment of attending a banquet
The smallest current online equipment of attending a banquet of odd number amount is as equipment of attending a banquet to be allocated.
In one possible implementation, described according to the determining essential information with the user of the session request
Before the group of attending a banquet matched, further includes:
Judge whether the session request is new session request, if the session request is new session request, holds
Row is described according to the determining matched group of attending a banquet of essential information with the user of the session request；
If the session request is old session request, determined according to the history list of the session request wait divide
The equipment of attending a banquet matched.
In one possible implementation, described attended a banquet according to the distribution of the history list of the session request sets
It is standby, comprising:
Determined whether according to the attend a banquet status information of equipment of the history in the history list by the session request
The history is distributed to attend a banquet equipment.
In one possible implementation, the problem of user basic information includes user type, user class are used
Family brand, user network are at least one of other.
The second aspect of the present invention provides a kind of processing unit of session request, comprising:
Receiving module, for receiving the session request of user equipment initiation, the session request includes the basic letter of user
Breath；
Determining module, for according to the determining matched group of attending a banquet of essential information with the user of the session request；
Module is obtained, for obtaining the status information of all equipment of attending a banquet in the group of attending a banquet, the status information includes
The state and in way work order quantity of registering for equipment of attending a banquet；
The determining module, is also used to determine equipment of attending a banquet to be allocated according to the state information, connection establishment module,
For establishing the session connection of to be allocated the attend a banquet equipment and the user equipment.
The third aspect of the present invention provides a kind of processing unit of session request, comprising:
Memory；
Processor；And
Computer program；
Wherein, the computer program stores in the memory, and is configured as being executed by the processor with reality
Now such as the described in any item methods of first aspect present invention.
The fourth aspect of the present invention provides a kind of computer readable storage medium, is stored thereon with computer program, described
Computer program is executed by processor to realize such as the described in any item methods of first aspect present invention.
The embodiment of the present invention provides processing method, device and the storage medium of a kind of session request, and processing unit is according to connecing
The session request that user equipment is initiated is received, session request includes the essential information of user；It is determining with user's according to session request
The matched group of attending a banquet of essential information；The status information of all equipment of attending a banquet in group of attending a banquet is obtained, status information includes equipment of attending a banquet
The state and in way work order quantity of registering；Equipment of attending a banquet to be allocated is determined according to status information, is established to be allocated attending a banquet and is set
The standby session connection with user equipment.The above method improves the rate and accuracy rate to session request distribution, reduces user
The time waited online improves user to the satisfaction of customer service system.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is this hair
Bright some embodiments for those of ordinary skill in the art without any creative labor, can be with
It obtains other drawings based on these drawings.
Fig. 1 a is the application scenario diagram of the processing method for the session request that one embodiment of the invention provides；
Fig. 1 b be another embodiment of the present invention provides session request processing method application scenario diagram；
Fig. 2 is the flow diagram of the processing method for the session request that one embodiment of the invention provides；
Fig. 3 be another embodiment of the present invention provides session request processing method flow diagram；
Fig. 4 is the structural schematic diagram of the processing unit for the session request that one embodiment of the invention provides；
Fig. 5 be another embodiment of the present invention provides session request processing unit structural schematic diagram；
Fig. 6 is the hardware structure diagram of the processing unit for the session request that one embodiment of the invention provides.
Specific embodiment
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with the embodiment of the present invention
In attached drawing, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment is
A part of the embodiment of the present invention, instead of all the embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art
Every other embodiment obtained without creative efforts, shall fall within the protection scope of the present invention.
It should be appreciated that term " includes " used herein and " having " and their any deformation, it is intended that cover
Cover it is non-exclusive include, for example, the process, method, system, product or equipment for containing a series of steps or units are not necessarily limited to
Step or unit those of is clearly listed, but may include be not clearly listed or for these process, methods, product
Or other step or units that equipment is intrinsic.
" embodiment " or " another embodiment " mentioned in the whole text in specification of the invention means related with embodiment
A particular feature, structure, or characteristic include at least one embodiment of the application.Therefore, occur everywhere in the whole instruction
" in the present embodiment " or " in some embodiments " not necessarily refer to identical embodiment.It should be noted that not rushing
In the case where prominent, the feature in embodiment and embodiment in the present invention be can be combined with each other.
Fig. 1 a is the application scenario diagram of the processing method for the session request that one embodiment of the invention provides, as shown in Figure 1a,
Include in application scenarios provided in this embodiment first attend a banquet equipment, user equipment, second attend a banquet equipment.Wherein first attends a banquet and set
Standby to be in connection status with user equipment, session request is transferred to second and attends a banquet equipment by the first equipment of attending a banquet.For the application
Scene, the executing subject of the processing method of session request provided in this embodiment are first to attend a banquet equipment, and first attends a banquet equipment tool
Standby auto repartition matches the function of session request.
Fig. 1 b be another embodiment of the present invention provides session request processing method application scenario diagram, such as Fig. 1 b institute
Show, includes user equipment, the processing platform of session request, multiple equipment of attending a banquet in application scenarios provided in this embodiment.Wherein
User equipment initiates a session request to the processing platform of session request, and processing platform and user equipment are in connection status, handles
Platform distributes the session request to a certain equipment of specifically attending a banquet.For the application scenarios, session provided in this embodiment is asked
The executing subject for the processing method asked is processing platform, and processing platform has the function of automatic distribution session request.
Technical solution of the present invention is described in detail with specifically embodiment below.These specific implementations below
Example can be combined with each other, and the same or similar concept or process may be repeated no more in some embodiments.
Fig. 2 is the flow diagram of the processing method for the session request that one embodiment of the invention provides, the present embodiment provides
Method can be executed by arbitrarily executing the processing unit of session request, which can be equipment of attending a banquet, can also be with
It is processing platform.The processing unit can pass through software and or hardware realization.
As shown in Fig. 2, processing method provided in this embodiment includes the following steps:
S201, the session request that user equipment is initiated is received, session request includes the essential information of user；
In the present embodiment, the problem of essential information of user includes user type, user class, user brand, user network
It is at least one of other.Wherein,
The problem of user type include but is not limited to be Base communication, broadband failure, telephone expenses are queried, and can be existed according to user
The new problem occurred in practical application further expands problem types, and the present embodiment does not limit specifically.
User class includes VIP diamond, VIP gold card, VIP silver card, ordinary user etc., the corresponding distribution of different user rank
The priority for equipment of attending a banquet is different.For example, a certain equipment of attending a banquet is 2 in way work order quantity, i.e., the use currently waited
Family session is 2, it is assumed that the user class of the user currently waited is ordinary user, is attended a banquet if processing unit is newly assigned to this
The user class of equipment is VIP diamond, then the session of the VIP diamond user is inserted into two user conversations currently waiting it
Before.
User brand refers to all types of user brand that operator releases.
User network do not include but is not limited to be 4G, 3G, 2G.Certainly, the network of the following 5G or higher traffic rate released
It is other to belong to user network described in the present embodiment.
S202, the matched group of attending a banquet of essential information with user is determined according to session request；
It should be noted that can be carried out according to type the problem of user to attending a banquet there are many mode classifications for group of attending a banquet
Grouping, can be grouped to attending a banquet according to user class, can also be grouped according to user brand to attending a banquet, can be with root
It is grouped according to user network is other to attending a banquet.It is of course also possible to group further subdivision of attending a banquet under any of the above-described mode classification, it is real
Now group various dimensions of attending a banquet are segmented, to promote the accuracy that processing unit distributes equipment of attending a banquet.
In one possible implementation, in session request include user the problem of type, then according to session request
Problem types determine group of attending a banquet corresponding with type the problem of user；
It in one possible implementation, include user class in session request, then according to the user class of session request
It Que Ding not group of attending a banquet corresponding with user class.
It in one possible implementation, include user brand in session request, then according to user's product of session request
Board determines group of attending a banquet corresponding with user brand.
It in one possible implementation, include that user network is other in session request, then according to the user network of session request
It Que Ding not group of attending a banquet not corresponding with user network.
S203, acquisition attend a banquet the status informations of all equipment of attending a banquet in group, and status information includes the shape of registering of equipment of attending a banquet
State and in way work order quantity；
Processing unit obtains registering for all equipment of attending a banquet in group of attending a banquet after determining the matched group of attending a banquet of session request
State and in way work order quantity.Wherein, the state of registering is used to indicate whether equipment of currently attending a banquet is online, and state of registering includes online
State and down status.If the state of registering for equipment of attending a banquet is presence, processing unit can distribute new session request
In the processing queue for equipment of attending a banquet to this；If the state of registering for equipment of attending a banquet is down status, processing unit distribution, which is attended a banquet, to be set
The equipment of attending a banquet is not considered when standby.On way, work order quantity refers to the quantity of session request in the processing queue for equipment of currently attending a banquet.
Optionally, processing unit can preset the maximum quantity of session request in the processing queue for equipment of attending a banquet.Citing comes
It says, a certain equipment of attending a banquet is 3 in way work order quantity, and preset maximum is 3, if there is new session request, processing dress
It sets and does not consider further that the equipment of attending a banquet.By the above-mentioned means, the workload for equipment of respectively attending a banquet in balanced group of attending a banquet, avoids same attend a banquet
The session request of equipment distribution is excessive, causes period of reservation of number too long, provides the efficiency of service of customer service system entirety.
S204, equipment of attending a banquet to be allocated is determined according to status information；
S205, the session connection for establishing to be allocated attend a banquet equipment and user equipment.
In the present embodiment, processing unit determines to be allocated attend a banquet according to the status information of equipment of attending a banquet all in group of attending a banquet
Equipment.Specifically, processing unit determines that current online attending a banquet is set according to the state of registering of equipment of attending a banquet all in group of attending a banquet
It is standby, equipment of attending a banquet to be allocated is determined in way work order quantity further according to current online equipment of attending a banquet.It specifically will be currently online
Equipment of attending a banquet arranged in way work order quantity according to sequence from small to large, will be the smallest current online in way work order quantity
Equipment of attending a banquet is as equipment of attending a banquet to be allocated.
For example, processing unit determines group 1 of attending a banquet according to session request, it is assumed that group 1 of attending a banquet includes 10 equipment of attending a banquet,
There are 3 equipment of attending a banquet to be in down status in 10 equipment of attending a banquet, then processing unit is screened from remaining 7 equipment of attending a banquet
Equipment of attending a banquet to be allocated out, in order to determine the harmony of distribution, obtain 7 online equipment of attending a banquet in way work order quantity,
The smallest equipment of attending a banquet of way work order quantity is chosen at as equipment of attending a banquet to be allocated.
In the processing method of session request provided in this embodiment, processing unit is according to the session for receiving user equipment initiation
Request, session request includes the essential information of user；According to the determining matched group of attending a banquet of essential information with user of session request；
Obtain the status information for all equipment of attending a banquet in group of attending a banquet, status information includes the state and in way work order number of registering of equipment of attending a banquet
Amount；Equipment of attending a banquet to be allocated is determined according to status information, establishes the session connection of to be allocated attend a banquet equipment and user equipment.
The above method improves the rate and accuracy rate to session request distribution, reduces the time that user waits online, improves use
Satisfaction of the family to customer service system.
Optionally, after the session connection that processing unit establishes to be allocated attend a banquet equipment and user equipment, further includes:
The essential information of user is sent in the user interface of equipment of attending a banquet to be allocated.
Specifically, operator attendance can check the essential information of the user, issue handling guide etc. on a user interface, with
Indirect labor attends a banquet high quality, efficient services client, promotes customer service working efficiency, reduce the operation of customer service system entirety at
This, improves customer satisfaction.
On the basis of the above embodiments, if the session request that processing unit receives is the historical session in preset period of time
Request, then processing unit determines whether that the session request is distributed to original attending a banquet to be set according to the historical record of session request
It is standby, it avoids user from carrying out repeated explanation to same problem, improves the service quality of customer service system entirety.It is right with reference to the accompanying drawing
The processing method of session request provided in this embodiment is described in detail.
Fig. 3 be another embodiment of the present invention provides session request processing method flow diagram, as shown in figure 3,
Processing method provided in this embodiment includes the following steps:
S301, the session request that user equipment is initiated is received, session request includes the essential information of user；
The S301 of the present embodiment and the S201 of above-described embodiment are identical, and for details, reference can be made to above-described embodiments, no longer superfluous herein
It states.
S302, judge whether session request is new session request, if session request is new session request, execute
S303；If session request is old session request, S306 is executed.
In the present embodiment, session request further includes the mark of user, which can be the mobile number of user, can also be with
It is other numbers, as long as being capable of the unique identification user.
Processing unit is according to the mark query history record list of user, if there are the marks of the user in history list
Know, it is determined that the session request is old session request；If the mark of the user is not present in history list, it is determined that should
Session request is new session request.It should be noted that the user identifier in history list in the present embodiment is only protected
Preset duration is deposited, if exceeding the preset duration, which is deleted from history list.For example,
If the time of a certain Client-initiated session request is at 3 points in afternoon, a length of 24 hours when preset, then in the second day afternoon
After 3 points, the mark of the user is deleted from history list.Above-mentioned preset duration is exemplary only, can basis
Actual conditions are configured.
S303, the matched group of attending a banquet of essential information with user is determined according to session request；
S304, acquisition attend a banquet the status informations of all equipment of attending a banquet in group, and status information includes the shape of registering of equipment of attending a banquet
State and in way work order quantity；
S305, equipment of attending a banquet to be allocated is determined according to status information；
S306, the session connection for establishing to be allocated attend a banquet equipment and user equipment.
The S303 to S306 of the present embodiment is identical as the S202 of above-described embodiment to S205, implementing principle and technical effect
It can be found in above-described embodiment, details are not described herein again.
S307, equipment of attending a banquet to be allocated is determined according to the history list of session request.
It further include that the corresponding history of user identifier is attended a banquet the mark of equipment in the present embodiment, in history list, processing
Device is attended a banquet equipment by the corresponding history of user identifier in query history record list, is once the user service before determining
It attends a banquet equipment.Determine whether to request assignment to session the history according to the attend a banquet status information of equipment of history and attend a banquet equipment.
Specifically, processing unit is attended a banquet the state and determine whether in way work order quantity will of registering of equipment according to history
Words request assignment to the history and attend a banquet equipment.In a kind of possible situation, the attend a banquet state of registering of equipment of the history is lower threadiness
State, then processing unit handles the session request according to new session request, executes S303 to S305；Alternatively possible situation
Under, the attend a banquet state of registering of equipment of the history is presence, and on way, work order quantity is less than preset maximum, then processing unit
By session request assignment to the history attend a banquet equipment processing；In another possible situation, which attends a banquet the shape of registering of equipment
State is on-line equipment, and on way, work order quantity is more than or equal to preset maximum, then processing unit is by the session request according to new
Session request processing, executes S303 to S305.
It should be noted that in above-mentioned history list the corresponding history of user identifier attend a banquet equipment can be it is multiple,
It is also possible to one, this present embodiment is not especially limited.That is, history list deposits history equipment of attending a banquet
Storage mode can be continous way, be also possible to cover type.If history list uses continous way storage mode, processing unit exists
Allocation history attend a banquet equipment when, the last history (primary before i.e.) can be chosen and attended a banquet equipment, if the last history
If equipment of attending a banquet is unsatisfactory for above-mentioned distributive condition, previous history is attended a banquet equipment before can also choosing.
The processing method of session request provided in this embodiment, processing unit are asked according to the session that user equipment is initiated is received
It asks, session request includes the essential information of user and the mark of user, judge whether the session request is new session request, if
The session request is that new session request is then determining with the matched group of attending a banquet of user basic information according to session request, according to attending a banquet
The status information of all equipment of attending a banquet determines equipment of attending a banquet to be allocated in group, and the session for establishing attend a banquet equipment and user equipment connects
It connects；Equipment of attending a banquet to be allocated is determined according to history list if the session request is old session request.The above method
The rate and accuracy rate to session request distribution are improved, the time that user waits online is reduced, improves user to customer service
The satisfaction of system.
Fig. 4 is the structural schematic diagram of the processing unit for the session request that one embodiment of the invention provides, as shown in figure 4, this
The processing unit that embodiment provides, comprising: receiving module 41,
Receiving module 41, for receiving the session request of user equipment initiation, the session request includes the basic of user
Information；
Determining module 42, for according to the determining matched group of attending a banquet of essential information with the user of the session request；
Module 43 is obtained, for obtaining the status information of all equipment of attending a banquet in the group of attending a banquet, the status information packet
Include the state and in way work order quantity of registering for equipment of attending a banquet；
The determining module 42, is also used to determine equipment of attending a banquet to be allocated according to the state information, and mould is established in connection
Block 44, for establishing the session connection of to be allocated the attend a banquet equipment and the user equipment.
The processing unit of session request provided in this embodiment includes receiving module, and determining module obtains module and company
It connects and establishes module.Wherein, receiving module is used to receive the session request of user equipment initiation, and the session request includes user's
Essential information；Determining module is used for according to the determining matched group of attending a banquet of essential information with the user of the session request；It obtains
Modulus block is used to obtain the status information of all equipment of attending a banquet in the group of attending a banquet, and the status information includes the label of equipment of attending a banquet
To state and in way work order quantity；The determining module is also used to determine equipment of attending a banquet to be allocated according to the state information,
Connection establishment module is used to establish the session connection of to be allocated the attend a banquet equipment and the user equipment.Above-mentioned apparatus improves
To the rate and accuracy rate of session request distribution, time that user waits online is reduced, promotes user to customer service system
Satisfaction.
Fig. 5 be another embodiment of the present invention provides session request processing unit structural schematic diagram, place shown in Fig. 4
On the basis of managing device, as shown in figure 5, processing unit provided in this embodiment, further includes: sending module 45, judgment module 46.
The sending module 45, in the session connection for establishing to be allocated the attend a banquet equipment and the user equipment
Later, the essential information of the user is sent in the user interface of the equipment of attending a banquet to be allocated.
Optionally, the determining module 42, is specifically used for:
The state of registering of the equipment of attending a banquet according to the state information determines current online equipment of attending a banquet；According to
The current online equipment of attending a banquet it is described in way work order quantity, determine equipment of attending a banquet to be allocated.
Optionally, the determining module 42, is specifically used for:
It, will be in way work by being arranged in way work order quantity according to sequence from small to large for the current online equipment of attending a banquet
The smallest current online equipment of attending a banquet of odd number amount is as equipment of attending a banquet to be allocated.
Optionally, before the determining matched group of attending a banquet of essential information with the user according to the session request,
The judgment module 46, is used for:
Judge whether the session request is new session request, it is described if the session request is new session request
Determining module 42, for according to the determining matched group of attending a banquet of essential information with the user of the session request；
If the session request is old session request, the determining module 42, for going through according to the session request
History record list determines equipment of attending a banquet to be allocated.
Optionally, the determining module 42, is specifically used for:
Determined whether according to the attend a banquet status information of equipment of the history in the history list by the session request
The history is distributed to attend a banquet equipment.
Optionally, the problem of essential information of the user includes user type, user class, user brand, user network
It is at least one of other.
The processing unit of session request provided in this embodiment can execute the technical solution of above method embodiment,
The realization principle and technical effect are similar, and details are not described herein again.
The embodiment of the present invention also provides a kind of processing unit of session request, as shown in fig. 6, the embodiment of the present invention is only to scheme
It is illustrated for 6, is not offered as that present invention is limited only to this.
Fig. 6 is the hardware structure diagram of the processing unit for the session request that one embodiment of the invention provides, as shown in fig. 6, this
The processing unit of the offer of embodiment, comprising:
Memory 61；
Processor 62；And
Computer program；
Wherein, computer program is stored in memory 61, and is configured as being executed by processor 62 to realize as aforementioned
The technical solution of any one embodiment of the method, it is similar that the realization principle and technical effect are similar, and details are not described herein again.
Optionally, memory 61 can also be integrated with processor 62 either independent.
When device except memory 61 is independently of processor 62, the processing unit of session request further include:
Bus 63, for connecting memory 61 and processor 62.
The embodiment of the present invention also provides a kind of computer readable storage medium, is stored thereon with computer program, computer
Program is executed by processor 62 to realize each step performed by the processing unit of session request in embodiment of the method as above.
In several embodiments provided by the present invention, it should be understood that disclosed device and method can pass through it
Its mode is realized.For example, apparatus embodiments described above are merely indicative, for example, the division of module, only
A kind of logical function partition, there may be another division manner in actual implementation, such as multiple modules can combine or can be with
It is integrated into another system, or some features can be ignored or not executed.Another point, it is shown or discussed mutual
Coupling, direct-coupling or communication connection can be through some interfaces, the indirect coupling or communication connection of device or module, can
To be electrically mechanical or other forms.
Module may or may not be physically separated as illustrated by the separation member, show as module
Component may or may not be physical unit, it can and it is in one place, or may be distributed over multiple networks
On unit.Some or all of the modules therein can be selected to achieve the purpose of the solution of this embodiment according to the actual needs.
It, can also be in addition, each functional module in each embodiment of the present invention can integrate in one processing unit
It is that modules physically exist alone, can also be integrated in one unit with two or more modules.Above-mentioned module at
Unit both can take the form of hardware realization, can also realize in the form of hardware adds SFU software functional unit.
The above-mentioned integrated module realized in the form of software function module, can store and computer-readable deposit at one
In storage media.Above-mentioned software function module is stored in a storage medium, including some instructions are used so that a computer
Equipment (can be personal computer, server or the network equipment etc.) or processor (English: processor) execute this Shen
Please each embodiment method part steps.
It should be understood that above-mentioned processor can be central processing unit (English: Central Processing Unit, letter
Claim: CPU), can also be other general processors, digital signal processor (English: Digital Signal Processor,
Referred to as: DSP), specific integrated circuit (English: Application Specific Integrated Circuit, referred to as:
ASIC) etc..General processor can be microprocessor or the processor is also possible to any conventional processor etc..In conjunction with hair
The step of bright disclosed method, can be embodied directly in hardware processor and execute completion, or with hardware in processor and soft
Part block combiner executes completion.
Memory may include high speed RAM memory, it is also possible to and it further include non-volatile memories NVM, for example, at least one
Magnetic disk storage can also be USB flash disk, mobile hard disk, read-only memory, disk or CD etc..
Bus can be industry standard architecture (Industry Standard Architecture, ISA) bus, outer
Portion's apparatus interconnection (Peripheral Component, PCI) bus or extended industry-standard architecture (Extended
Industry Standard Architecture, EISA) bus etc..Bus can be divided into address bus, data/address bus, control
Bus etc..For convenient for indicating, the bus in illustrations does not limit only a bus or a type of bus.
Above-mentioned storage medium can be by any kind of volatibility or non-volatile memory device or their combination
It realizes, such as static random access memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable
Read-only memory (EPROM), programmable read only memory (PROM), read-only memory (ROM), magnetic memory, flash memory,
Disk or CD.Storage medium can be any usable medium that general or specialized computer can access.
A kind of illustrative storage medium is coupled to processor, believes to enable a processor to read from the storage medium
Breath, and information can be written to the storage medium.Certainly, storage medium is also possible to the component part of processor.It processor and deposits
Storage media can be located at specific integrated circuit (Application Specific Integrated Circuits, referred to as:
ASIC in).Certainly, pocessor and storage media can also be used as discrete assembly and be present in electronic equipment or main control device.
Finally, it should be noted that the above embodiments are only used to illustrate the technical solution of the present invention., rather than its limitations；To the greatest extent
Pipe present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that: its according to
So be possible to modify the technical solutions described in the foregoing embodiments, or to some or all of the technical features into
Row equivalent replacement；And these are modified or replaceed, various embodiments of the present invention technology that it does not separate the essence of the corresponding technical solution
The range of scheme.
Claims (10)
1. a kind of processing method of session request characterized by comprising
The session request that user equipment is initiated is received, the session request includes the essential information of user；
According to the determining matched group of attending a banquet of essential information with the user of the session request；
The status information of all equipment of attending a banquet in group of attending a banquet described in acquisition, the status information include the state of registering of equipment of attending a banquet
With in way work order quantity；
Equipment of attending a banquet to be allocated is determined according to the state information, is established the equipment of attending a banquet to be allocated and is set with the user
Standby session connection.
2. the method according to claim 1, wherein described establish to be allocated attend a banquet equipment and the use
After the session connection of family equipment, further includes:
The essential information of the user is sent in the user interface of the equipment of attending a banquet to be allocated.
3. the method according to claim 1, wherein described determine to be allocated attend a banquet according to the state information
Equipment, comprising: the state of registering of the equipment of attending a banquet according to the state information determines current online equipment of attending a banquet；
According to it is described it is current it is online attend a banquet described in equipment in way work order quantity, determine equipment of attending a banquet to be allocated.
4. according to the method described in claim 3, it is characterized in that, being attended a banquet described in equipment according to described current online on way
Work order quantity determines equipment of attending a banquet to be allocated, comprising:
It, will be in way work order number by being arranged in way work order quantity according to sequence from small to large for the current online equipment of attending a banquet
The smallest current online equipment of attending a banquet is measured as equipment of attending a banquet to be allocated.
5. the method according to claim 1, wherein described determining with the user's according to the session request
Before the matched group of attending a banquet of essential information, further includes:
Judge whether the session request is new session request, if the session request is new session request, executes institute
It states according to the determining matched group of attending a banquet of essential information with the user of the session request；
If the session request is old session request, determined according to the history list of the session request to be allocated
It attends a banquet equipment.
6. according to the method described in claim 5, it is characterized in that, the history list according to the session request point
With equipment of attending a banquet, comprising:
Determine whether to distribute the session request according to the attend a banquet status information of equipment of the history in the history list
It attends a banquet equipment to the history.
7. the method according to claim 1, wherein the problem of essential information of the user includes user class
Type, user class, user brand, user network are at least one of other.
8. a kind of processing unit of session request characterized by comprising
Receiving module, for receiving the session request of user equipment initiation, the session request includes the essential information of user；
Determining module, for according to the determining matched group of attending a banquet of essential information with the user of the session request；
Module is obtained, for obtaining the status information of all equipment of attending a banquet in the group of attending a banquet, the status information includes attending a banquet
The state and in way work order quantity of registering of equipment；
The determining module is also used to determine that equipment of attending a banquet to be allocated, connection establishment module are used for according to the state information
Establish the session connection of to be allocated the attend a banquet equipment and the user equipment.
9. a kind of processing unit of session request characterized by comprising
Memory；
Processor；And
Computer program；
Wherein, the computer program stores in the memory, and is configured as being executed by the processor to realize such as
The described in any item methods of claim 1 to 7.
10. a kind of computer readable storage medium, which is characterized in that be stored thereon with computer program, the computer program
It is executed by processor to realize method as described in any one of claim 1 to 7.
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| CN201910241169.9A CN109873910A (en) | 2019-03-28 | 2019-03-28 | Processing method, device and the storage medium of session request |
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| CN201910241169.9A CN109873910A (en) | 2019-03-28 | 2019-03-28 | Processing method, device and the storage medium of session request |
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| CN201910241169.9A Pending CN109873910A (en) | 2019-03-28 | 2019-03-28 | Processing method, device and the storage medium of session request |
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Application publication date: 20190611 |