CN109670993A - Contradiction and disputes processing method and processing device - Google Patents
Contradiction and disputes processing method and processing device Download PDFInfo
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- CN109670993A CN109670993A CN201811627844.3A CN201811627844A CN109670993A CN 109670993 A CN109670993 A CN 109670993A CN 201811627844 A CN201811627844 A CN 201811627844A CN 109670993 A CN109670993 A CN 109670993A
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Abstract
The present invention relates to technical field of information processing, more particularly to a kind of contradiction and disputes processing method and processing device, method includes: the information to be processed for receiving user terminal and sending, the party's information for including in information to be processed is verified according to default demographic information, and information to be processed is sent to conciliation terminal corresponding with mediate tissue information after being verified, it receives and reconciles the conciliation information that terminal is fed back based on the dispute information and evidence material, and the conciliation result in conciliation information is that when reconciling successfully, conciliation information is fed back to user terminal.By the above method so that party can seek legal advice, legal aid, notarization and other administration of justice services based on actual demand reconciled online contradiction and disputes information, and above-mentioned contradiction and disputes processing method can be applied to extensive crowd, avoiding existing contradiction and disputes and reconciling needs and link up face-to-face has inconvenience.
Description
Technical field
The present invention relates to technical field of information processing, in particular to a kind of contradiction and disputes processing method and processing device.
Background technique
Currently, administrative department is usually mediated by the way of linking up face-to-face when carrying out contradiction and disputes conciliation,
Inventors have found that being linked up when reconciling face-to-face, there are time asymmetric problems, this can waste party and trouble-shooter's waste very
More times, and in traditional mediation process, the treatment process or result of each case require manual record, and are arranged
Sort out, then could file, input database, process is very complicated.
Summary of the invention
In view of this, the purpose of the present invention is to provide a kind of contradiction and disputes processing method and processing devices, on being effectively relieved
State technical problem.
To achieve the above object, the embodiment of the present invention adopts the following technical scheme that
A kind of contradiction and disputes processing method, comprising:
Receive the information to be processed that user terminal is sent, wherein the information to be processed includes party's information, dispute letter
The mediate tissue information that breath, evidence material and user are chosen based on the dispute information, the information to be processed are the use
Terminal response user operation in family generates；
The party's information for including in the information to be processed is verified according to default demographic information, and is being tested
The information to be processed is sent to grid after passing through and checks terminal by card；
Receive place of the grid investigation terminal based on dispute information and evidence material feedback in the information to be processed
Manage result, wherein the processing result is that can handle or cannot handle；
When the processing result, which is, to be handled, the information to be processed is sent to and the mediate tissue information pair
The conciliation terminal answered；
The conciliation information that the conciliation terminal is fed back based on the dispute information and evidence material is received, and in the conciliation
Conciliation result in information is that when reconciling successfully, the conciliation information is fed back to the user terminal, wherein the conciliation letter
Breath is that the operation that the conciliation terminal responds trouble-shooter generates.
Optionally, in above-mentioned contradiction and disputes processing method, the conciliation information is fed back to the step of the user terminal
Suddenly include:
Deed of arrangement is generated according to party's information, dispute information, evidence material and the conciliation information, by institute
Deed of arrangement is stated to feed back to the user terminal and save the deed of arrangement.
Optionally, in above-mentioned contradiction and disputes processing method, when the processing result, which is, to be handled, the contradiction and disputes
Processing method further include:
Receive tune of the grid investigation terminal based on dispute information and evidence material feedback in the information to be processed
Information is solved, and the conciliation information is fed back into the user terminal.
Optionally, in above-mentioned contradiction and disputes processing method, the corresponding conciliation terminal of the mediate tissue information be it is multiple,
When the processing result, which is, to be handled, the information to be processed is sent to conciliation corresponding with the mediate tissue information
The step of terminal includes:
Multiple conciliation terminals reconciled in terminal are chosen, and the information to be processed is sent to conciliation end
End.
Optionally, in above-mentioned contradiction and disputes processing method, when the conciliation result for including in the conciliation information is to reconcile
When failure, the contradiction and disputes processing method further include:
It determines that a target reconciles terminal from multiple conciliation terminals, and the information to be processed is sent to the mesh
Mark reconciles terminal；
It receives the target and reconciles the conciliation information that terminal is fed back based on the dispute information and evidence material, and in the tune
Conciliation result in solution information is when reconciling successfully, which to be fed back to the user terminal, wherein the conciliation information
The operation generation that terminal responds trouble-shooter is reconciled for the target.
The present invention also provides a kind of contradiction and disputes processing units, comprising:
First receiving module, for receiving the information to be processed of user terminal transmission, wherein the information to be processed includes
The mediate tissue information that party's information, dispute information, evidence material and user are chosen based on the dispute information, it is described to
Handling information is that the user terminal responds user's operation generation；
Authentication module, for according to preset demographic information to the party's information for including in the information to be processed into
Row verifying, and the information to be processed is sent to grid investigation terminal after being verified；
Second receiving module, for receive grid investigation terminal based in the information to be processed dispute information and
The processing result of evidence material feedback, wherein the processing result is that can handle or cannot handle；
Sending module, for the processing result be cannot handle when, by the information to be processed be sent to it is described
The corresponding conciliation terminal of mediate tissue information；
Feedback module is reconciled, the conciliation fed back for receiving the conciliation terminal based on the dispute information and evidence material
Information, and the conciliation result in the conciliation information is that it is whole that the conciliation information is fed back to the user when reconciling successfully
End, wherein the conciliation information is that the operation that the conciliation terminal responds trouble-shooter generates.
Optionally, in above-mentioned contradiction and disputes processing unit, the conciliation feedback module is also used to according to the party
Information, dispute information, evidence material and the conciliation information generate deed of arrangement, and the deed of arrangement is fed back to the use
Family terminal simultaneously saves the deed of arrangement.
Optionally, in above-mentioned contradiction and disputes processing unit, when the processing result, which is, to be handled, described second is received
Module is also used to receive grid investigation terminal based on the dispute information and evidence material feedback in the information to be processed
Conciliation information, and the conciliation information is fed back into the user terminal.
Optionally, in above-mentioned contradiction and disputes processing unit, when the corresponding conciliation terminal of the mediate tissue information is more
It is a, and when the processing result, which is, to be handled, the sending module is also used to choose multiple one reconciled in terminal
A conciliation terminal, and the information to be processed is sent to the conciliation terminal.
It optionally, include reconciling result in the conciliation information, wherein described in above-mentioned contradiction and disputes processing unit
Reconciling result is to reconcile successfully or reconcile failure, and the contradiction and disputes processing unit further includes forwarding module, the forwarding module
For determining that a target reconciles terminal from multiple conciliation terminals, and the information to be processed is sent to the target tune
Solve terminal；
The conciliation feedback module is also used to receive the target and reconciles terminal based on the dispute information and evidence material
The conciliation information of feedback, and the conciliation result in the conciliation information is to feed back to the conciliation information described when reconciling successfully
User terminal, wherein the conciliation information is the operation generation that the target reconciles that terminal responds trouble-shooter.
Contradiction and disputes processing method and processing device provided by the invention, method include the letter to be processed for receiving user terminal and sending
Breath, verifies the party's information for including in information to be processed according to default demographic information, and after being verified
Information to be processed is sent to grid investigation terminal, receives grid investigation terminal based on the dispute information and card in information to be processed
According to the processing result that material is fed back, and when processing result, which is, to be handled, information to be processed is sent to and mediate tissue
The corresponding conciliation terminal of information receives and reconciles the conciliation information that terminal is fed back based on the dispute information and evidence material, and
Conciliation result in conciliation information is that when reconciling successfully, conciliation information is fed back to user terminal.By the above method so as to work as
Thing people can seek legal advice, legal aid, notarization and other administration of justice services based on actual demand to carry out to contradiction and disputes information
It is online to reconcile, and above-mentioned contradiction and disputes processing method can be applied to extensive crowd, avoids existing contradiction and disputes and reconciles
It needs to carry out to link up face-to-face and there is a situation where inconvenience.
To enable the above objects, features and advantages of the present invention to be clearer and more comprehensible, preferred embodiment is cited below particularly, and cooperate
Appended attached drawing, is described in detail below.
Detailed description of the invention
Fig. 1 is the connection block diagram of contradiction and disputes processing system provided in an embodiment of the present invention.
Fig. 2 is the connection frame of server provided in an embodiment of the present invention.
Fig. 3 is the flow diagram of contradiction and disputes processing method provided in an embodiment of the present invention.
Fig. 4 is another flow diagram of contradiction and disputes processing method provided in an embodiment of the present invention.
Fig. 5 is the connection block diagram of contradiction and disputes processing unit provided in an embodiment of the present invention.
Icon: 10- server；12- memory；14- processor；20- user terminal；30- grid checks terminal；40- tune
Solve terminal；100- contradiction and disputes processing unit；The first receiving module of 110-；120- authentication module；The second receiving module of 130-；
140- sending module；150- reconciles feedback module.
Specific embodiment
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with the embodiment of the present invention
In attached drawing, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment only
It is a part of the embodiments of the present invention, instead of all the embodiments.The present invention being usually described and illustrated herein in the accompanying drawings
The component of embodiment can be arranged and be designed with a variety of different configurations.
Therefore, the detailed description of the embodiment of the present invention provided in the accompanying drawings is not intended to limit below claimed
The scope of the present invention, but be merely representative of selected embodiment of the invention.Based on the embodiments of the present invention, this field is common
Technical staff's every other embodiment obtained without creative efforts belongs to the model that the present invention protects
It encloses.
It should also be noted that similar label and letter indicate similar terms in following attached drawing, therefore, once a certain Xiang Yi
It is defined in a attached drawing, does not then need that it is further defined and explained in subsequent attached drawing.
As shown in Figure 1, the embodiment of the invention provides a kind of contradiction and disputes processing system, including server 10, user's end
End 20, grid investigation terminal 30 and conciliation terminal 40, the user terminal 20, grid investigation terminal 30 and conciliation terminal 40
It is communicated to connect respectively with the server 10.
Incorporated by reference to Fig. 2, the server 10 includes memory 12 and processor 14, the memory 12 and the processor
It is directly or indirectly electrically connected between 14, to realize the transmission or interaction of data.
The storage is stored in specifically, being stored in the memory 12 in the form of software or firmware (Firmware)
Software function module in device 12, the software program and module that the processor 14 is stored in memory 12 by operation,
As the contradiction and disputes processing unit 100 in the embodiment of the present invention is realized thereby executing various function application and data processing
Contradiction and disputes processing method in the embodiment of the present invention.
The memory 12 may be, but not limited to, random access memory (Random Access Memory, RAM),
Read-only memory 12 (Read Only Memory, ROM), programmable read only memory (Programmable Read-Only
Memory, PROM), erasable read-only memory (Erasable Programmable Read-Only Memory, EPROM),
Electricallyerasable ROM (EEROM) (Electrically Erasable Programmable Read-Only Memory,
EEPROM) etc..Wherein, memory 12 is for storing program, and the processor 14 executes the journey after receiving and executing instruction
Sequence.
The processor 14 can be general processor, including central processing unit (Central Processing Unit,
CPU), network processing unit (Network Processor, NP) etc. can also be digital signal processor (DSP), dedicated integrated
Circuit (ASIC), field programmable gate array (FPGA) either other programmable logic device, discrete gate or transistor logic
Device, discrete hardware components.It may be implemented or execute disclosed each method, step and the logical box in the embodiment of the present invention
Figure.General processor can be microprocessor or the processor is also possible to any conventional processor etc..
It is appreciated that structure shown in FIG. 1 is only to illustrate, the electronic equipment 10 may also include more than shown in Fig. 1
Perhaps less component or with the configuration different from shown in Fig. 1.Each component shown in Fig. 1 can use hardware, software
Or combinations thereof realize.
It is mechanical, electrical that the user terminal 20, grid investigation terminal 30 and the conciliation terminal 40 can be but not limited to hand
Brain or tablet computer etc. can arbitrarily carry out the electronic equipment of data interaction with the server 10 and user, and the user is whole
End 20 and the quantity for reconciling terminal 40 can be one respectively, are also possible to multiple, are not specifically limited herein.
Incorporated by reference to Fig. 3, the present invention provides a kind of contradiction and disputes processing method that can be applied to above-mentioned server 10, described
It is to realize step S110-S150 that contradiction and disputes processing method, which is applied to the server 10,.
Step S110: the information to be processed that user terminal 20 is sent is received.
Wherein, the information to be processed includes that party's information, dispute information, evidence material and user are based on described entangle
The mediate tissue information that confused information is chosen, the information to be processed are that the user terminal 20 responds user's operation generation.
Specifically, party can pass through the user terminal when the user terminal 20 is mobile phone or tablet computer
20 wechat small routine uploads the information to be processed.When user terminal 20 is computer, mobile phone or tablet computer, party is also
The information to be processed can be uploaded by the portal website of user terminal 20.
It should be noted that the user terminal 20 can be when uploading the information to be processed, the behaviour based on user
Make to carry out identity card acquisition, evidence collection, the acquisition of party's signature data, party's finger print information acquisition and from multiple conciliations
A mediate tissue information is chosen in organizational information to be uploaded.Wherein, the mediate tissue information of selection can be law official communication
The information of different types of judicial Servers Organization such as inquiry, legal aid, notarization, and the corresponding conciliation terminal 40 of every kind of administration of justice Servers Organization
It can be one, be also possible to multiple, be not specifically limited herein, be configured according to actual needs.
Step S120: the party's information for including in the information to be processed is tested according to default demographic information
Card, and the information to be processed is sent to grid investigation terminal 30 after being verified.
It wherein, may include multiple user informations in the default demographic information, each user information includes the use
Identity information, finger print information and the signing messages at family etc..By by the default demographic information and the letter to be processed
Party's information in breath is verified, to be verified, with true when there are user information and party's information matches
Protect the reliability for needing to carry out the information of party of contradiction and disputes processing.
The grid investigation terminal 30 can be and can arbitrarily identify to the dispute information and evidence material, and
It can be handled based on recognition result and the network learning model prestored to obtain the terminal device of dispute processing result, example
Such as, computer, tablet computer or mobile phone etc. be can be, can check dispute information and evident information convenient for grid person, and can connect
Receive the terminal device of grid person's feedback processing result.
Step S130: the grid investigation terminal 30 is received based on the dispute information and evidence material in the information to be processed
Expect the processing result of feedback, wherein the processing result is that can handle or cannot handle.
Wherein, the processing result is that grid person is based on the dispute information and evidence material is input to the grid investigation
Terminal 30.
It should be noted that in embodiment, when the processing result, which is, to be handled, the contradiction and disputes processing method
Further include: receive tune of the grid investigation terminal 30 based on dispute information and evidence material feedback in the information to be processed
Information is solved, and the conciliation information is fed back into the user terminal 20.
It is appreciated that in the present embodiment, above-mentioned steps are specially to receive the grid row for convenient for checking mediation process
Conciliation information of the terminal 30 based on dispute information and evidence material feedback in the information to be processed is looked into, according to the party
Information, dispute information, evidence material and the conciliation information generate deed of arrangement, and the deed of arrangement is fed back to the use
Family terminal 20 simultaneously saves the deed of arrangement.
Step S140: when the processing result, which is, to be handled, the information to be processed is sent to and the conciliation
The corresponding conciliation terminal 40 of organizational information.
Wherein, the conciliation terminal 40 can be mobile phone, computer or tablet computer etc. arbitrarily checked convenient for trouble-shooter it is described
Dispute information and evidence material, and trouble-shooter can be received, conciliation information is inputted based on the dispute information and evidence material
Electronic equipment.
The corresponding conciliation terminal 40 of the mediate tissue information can be one, be also possible to multiple.
In the present embodiment, when the corresponding conciliation terminal 40 of the mediate tissue information be it is multiple, in the processing result
When for that cannot handle, the step of information to be processed is sent to conciliation terminal 40 corresponding with the mediate tissue information packet
It includes: choosing multiple conciliation terminals 40 reconciled in terminal 40, and the information to be processed is sent to conciliation end
End 40.
Wherein, the mode of a conciliation terminal 40 in multiple conciliation terminals 40 of selection, which can be, randomly selects, can also
Being chosen based on preset rules, for example, it may be choosing the least tune of information to be processed in each conciliation terminal 40
Terminal 40 is solved, is not specifically limited herein, is configured according to actual needs.
Step S150: receiving the conciliation information reconciling terminal 40 and feeding back based on the dispute information and evidence material,
And the conciliation result in the conciliation information is that when reconciling successfully, the conciliation information is fed back to the user terminal 20,
Wherein, the conciliation information is that the operation that the conciliation terminal 40 responds trouble-shooter generates.
In the present embodiment, the conciliation information may include the voice letter that the conciliation terminal 40 identifies the trouble-shooter
Cease and carry out the text information of conversion generation, wherein the voice messaging of the trouble-shooter can be to be believed with party and dispute
Dispute object in breath, which link up, reconciles simultaneously typing to the conciliation terminal 40.
Specifically, for convenient for the subsequent treatment process for checking contradiction and disputes, it is in the present embodiment, the conciliation information is anti-
The step of being fed to user terminal 20 specifically: according to party's information, dispute information, evidence material and the tune
It solves information and generates deed of arrangement, the deed of arrangement is fed back into the user terminal 20 and protects the deed of arrangement
It deposits.
By above-mentioned setting, so that party can seek legal advice, legal aid, notarization and other departments based on actual demand
Method service to reconcile contradiction and disputes information online, and above-mentioned contradiction and disputes processing method can be applied to extensive people
Group, avoiding existing contradiction and disputes and reconciling needs and link up face-to-face has inconvenience.
Incorporated by reference to Fig. 4, in the present embodiment, when the corresponding conciliation terminal 40 of the mediate tissue information is multiple, and institute
Stating and reconciling result is contradiction and disputes processing method when reconciling failure further include:
Step S160: determine that a target reconciles terminal 40 from multiple conciliation terminals 40, and will be described to be processed
Information is sent to the target and reconciles terminal 40.
Wherein, step S160 can be, and it is highest trouble-shooter couple that trouble-shooter's professional level is chosen from multiple conciliation terminals 40
Deserved conciliation terminal 40 reconciles terminal 40 as target.
Step S170: it receives the target and reconciles the conciliation letter that terminal 40 is fed back based on the dispute information and evidence material
Breath, and the conciliation result in the conciliation information is that when reconciling successfully, which is fed back to the user terminal 20,
In, which is the operation generation that the target reconciles that terminal 40 responds trouble-shooter.
Specific descriptions about step S170 are referred to the above-mentioned specific descriptions to step S150, do not go to live in the household of one's in-laws on getting married one by one herein
It states.
S160-S170 through the above steps, can be to the dispute information and card for including in information to be processed with effective guarantee
It is mediated according to material.
Incorporated by reference to Fig. 5, on the basis of the above, the present invention also provides a kind of contradiction and disputes that can be applied to above-mentioned server 10
Processing unit 100, the contradiction and disputes processing unit 100 include the first receiving module 110, the reception mould of authentication module 120, second
Block 130, sending module 140 and conciliation feedback module 150.
First receiving module 110, for receiving the information to be processed of the transmission of user terminal 20.Wherein, described wait locate
Reason information includes the mediate tissue that party's information, dispute information, evidence material and user are chosen based on the dispute information
Information, the information to be processed are that the user terminal 20 responds user's operation generation.In the present embodiment, it described first receives
Module 110 can be used for executing step S110 shown in Fig. 3, and the related content about first receiving module 110 is referred to
Above to the description of step S110.
The authentication module 120, for working as thing to include in the information to be processed according to default demographic information
People's information is verified, and the information to be processed is sent to grid investigation terminal 30 after being verified.In the present embodiment
In, the authentication module 120 can be used for executing step S120 shown in Fig. 3, and the related content about the authentication module 120 can
Referring to the description to step S120 above.
Second receiving module 130, for receiving the grid investigation terminal 30 based in the information to be processed
The processing result of dispute information and evidence material feedback, wherein the processing result is that can handle or cannot handle.In this implementation
In example, second receiving module 130 can be used for executing step S130 shown in Fig. 3, about second receiving module 130
Related content is referred to the description to step S130 above.
In the present embodiment, when the processing result, which is, to be handled, second receiving module 130 is also used to receive institute
Conciliation information of the grid investigation terminal 30 based on dispute information and evidence material feedback in the information to be processed is stated, and by institute
It states conciliation information and feeds back to the user terminal 20.
The sending module 140, for when the processing result, which is, to be handled, the information to be processed to be sent to
Conciliation terminal 40 corresponding with the mediate tissue information.In the present embodiment, the sending module 140 can be used for executing Fig. 3
Shown step S140, the related content about the sending module 140 are referred to the description to step S140 above.
Wherein, the corresponding conciliation terminal 40 of the mediate tissue information can be one, or multiple.In this implementation
Example in, when corresponding the conciliations terminal 40 of the mediate tissue information be it is multiple, and the processing result for cannot handle when, institute
It states sending module 140 and is also used to choose multiple conciliation terminals 40 reconciled in terminals 40, and by the letter to be processed
Breath is sent to the conciliation terminal 40.
The conciliation feedback module 150 is based on the dispute information and evidence material for receiving the conciliation terminal 40
The conciliation information of feedback, and the conciliation result in the conciliation information is that when reconciling successfully, the conciliation information is fed back to
The user terminal 20, wherein the conciliation information is that the operation that the conciliation terminal 40 responds trouble-shooter generates.In this implementation
In example, the conciliation feedback module 150 can be used for executing step S150 shown in Fig. 3, about the conciliation feedback module 150
Related content is referred to the description to step S150 above.
In the present embodiment, the conciliation feedback module 150 is also used to according to party's information, dispute information, card
Deed of arrangement is generated according to material and the conciliation information, the deed of arrangement is fed back into the user terminal 20 and will be described
Deed of arrangement is saved.
In the present embodiment, in the conciliation information include reconcile result, wherein the conciliations result for reconcile successfully or
Failure is reconciled, the contradiction and disputes processing unit 100 further includes forwarding module.
The forwarding module, for determining target conciliation terminal 40 from multiple conciliations terminals 40, and by institute
It states information to be processed and is sent to target conciliation terminal 40.In the present embodiment, the forwarding module can be used for executing shown in Fig. 4
Step S160, the related content about the forwarding module are referred to the description to step S160 above.
The conciliation feedback module 150 is also used to receive the target and reconciles terminal 40 based on the dispute information and card
According to the conciliation information that material is fed back, and the conciliation result in the conciliation information is that when reconciling successfully, which is fed back
To the user terminal 20, wherein the conciliation information is the operation generation that the target reconciles that terminal 40 responds trouble-shooter.This reality
It applies in example, the conciliation feedback module 150 can be used for executing step S170 shown in Fig. 4, about the conciliation feedback module 150
Related content can also be referring to the description above to step S170.
To sum up, a kind of contradiction and disputes processing method and processing device provided by the invention, method include: to receive user terminal 20 to send out
The information to be processed sent verifies the party's information for including in information to be processed according to default demographic information, and
Information to be processed is sent to grid investigation terminal 30 after being verified, grid investigation terminal 30 is received and is based on information to be processed
In dispute information and evidence material feedback processing result, and processing result be cannot handle when, by information to be processed
It is sent to conciliation terminal 40 corresponding with mediate tissue information, receives and reconciles terminal 40 based on the dispute information and evidence material
The conciliation information of feedback, and the conciliation result in conciliation information is that when reconciling successfully, conciliation information is fed back to user terminal
20.By the above method, so that party can seek legal advice, legal aid, notarization and other administration of justice clothes based on actual demand
Business to reconcile contradiction and disputes information online, and above-mentioned contradiction and disputes processing method can be applied to extensive crowd, keep away
Exempt from existing contradiction and disputes conciliation to need to carry out to link up face-to-face to there is a situation where inconvenience.
In several embodiments provided by the embodiment of the present invention, it should be understood that disclosed device and method, it can also
To realize by another way.Device and method embodiment described above is only schematical, for example, in attached drawing
Flow chart and block diagram show that the devices of multiple embodiments according to the present invention, method and computer program product are able to achieve
Architecture, function and operation.In this regard, each box in flowchart or block diagram can represent module, a program
A part of section or code, a part of the module, section or code include that one or more is patrolled for realizing defined
Collect the executable instruction of function.It should also be noted that in some implementations as replacement, function marked in the box
It can occur in a different order than that indicated in the drawings.For example, two continuous boxes can actually be held substantially in parallel
Row, they can also be executed in the opposite order sometimes, and this depends on the function involved.It is also noted that block diagram and/or
The combination of each box in flow chart and the box in block diagram and or flow chart, can the function as defined in executing or dynamic
The dedicated hardware based system made is realized, or can be realized using a combination of dedicated hardware and computer instructions.
The foregoing is only a preferred embodiment of the present invention, is not intended to restrict the invention, for the skill of this field
For art personnel, the invention may be variously modified and varied.All within the spirits and principles of the present invention, made any to repair
Change, equivalent replacement, improvement etc., should all be included in the protection scope of the present invention.
Claims (10)
1. a kind of contradiction and disputes processing method characterized by comprising
Receive user terminal send information to be processed, wherein the information to be processed include party's information, dispute information,
The mediate tissue information that evidence material and user are chosen based on the dispute information, the information to be processed are that the user is whole
End response user's operation generates；
The party's information for including in the information to be processed is verified according to default demographic information, and logical in verifying
Later the information to be processed is sent to grid investigation terminal；
Receive processing knot of the grid investigation terminal based on dispute information and evidence material feedback in the information to be processed
Fruit, wherein the processing result is that can handle or cannot handle；
When the processing result, which is, to be handled, the information to be processed is sent to corresponding with the mediate tissue information
Reconcile terminal；
The conciliation information that the conciliation terminal is fed back based on the dispute information and evidence material is received, and in the conciliation information
In conciliation result be that when reconciling successfully, the conciliation information is fed back into the user terminal, wherein the conciliation information is
The operation for reconciling terminal response trouble-shooter generates.
2. contradiction and disputes processing method according to claim 1, which is characterized in that feed back to the conciliation information described
The step of user terminal includes:
Deed of arrangement is generated according to party's information, dispute information, evidence material and the conciliation information, by the tune
Solution document feeds back to the user terminal and saves the deed of arrangement.
3. contradiction and disputes processing method according to claim 1, which is characterized in that when the processing result is that can handle
When, the contradiction and disputes processing method further include:
Receive conciliation letter of the grid investigation terminal based on dispute information and evidence material feedback in the information to be processed
Breath, and the conciliation information is fed back into the user terminal.
4. contradiction and disputes processing method according to claim 1, which is characterized in that the corresponding tune of the mediate tissue information
Solve terminal be it is multiple, the processing result be cannot handle when, the information to be processed is sent to and the mediate tissue
The step of information corresponding conciliation terminal includes:
Multiple conciliation terminals reconciled in terminal are chosen, and the information to be processed is sent to the conciliation terminal.
5. contradiction and disputes processing method according to claim 4, which is characterized in that when the tune for including in the conciliation information
Solving result is contradiction and disputes processing method when reconciling failure further include:
It determines that a target reconciles terminal from multiple conciliation terminals, and the information to be processed is sent to the target tune
Solve terminal；
It receives the target and reconciles the conciliation information that terminal is fed back based on the dispute information and evidence material, and believe in the conciliation
Conciliation result in breath is when reconciling successfully, which to be fed back to the user terminal, wherein the conciliation information is institute
State the operation generation that target reconciles terminal response trouble-shooter.
6. a kind of contradiction and disputes processing unit characterized by comprising
First receiving module, for receiving the information to be processed of user terminal transmission, wherein the information to be processed includes working as thing
The mediate tissue information that people's information, dispute information, evidence material and user are chosen based on the dispute information, it is described to be processed
Information is that the user terminal responds user's operation generation；
Authentication module, for being tested according to default demographic information the party's information for including in the information to be processed
Card, and the information to be processed is sent to grid investigation terminal after being verified；
Second receiving module, for receiving the grid investigation terminal based on the dispute information and evidence in the information to be processed
The processing result of material feedback, wherein the processing result is that can handle or cannot handle；
Sending module, for when the processing result, which is, to be handled, the information to be processed to be sent to and the conciliation
The corresponding conciliation terminal of organizational information；
Feedback module is reconciled, the conciliation letter fed back for receiving the conciliation terminal based on the dispute information and evidence material
Breath, and the conciliation result in the conciliation information is that when reconciling successfully, the conciliation information is fed back to the user terminal,
Wherein, the conciliation information is that the operation that the conciliation terminal responds trouble-shooter generates.
7. contradiction and disputes processing unit according to claim 6, which is characterized in that the conciliation feedback module is also used to root
Deed of arrangement is generated according to party's information, dispute information, evidence material and the conciliation information, by the deed of arrangement
It feeds back to the user terminal and saves the deed of arrangement.
8. contradiction and disputes processing unit according to claim 7, which is characterized in that when the processing result is that can handle
When, second receiving module be also used to receive grid investigation terminal based in the information to be processed dispute information and
The conciliation information of evidence material feedback, and the conciliation information is fed back into the user terminal.
9. contradiction and disputes processing unit according to claim 8, which is characterized in that when the mediate tissue information is corresponding
It is multiple for reconciling terminal, and when the processing result, which is, to be handled, the sending module is also used to choose multiple tune
A conciliation terminal in terminal is solved, and the information to be processed is sent to the conciliation terminal.
10. contradiction and disputes processing unit according to claim 9, which is characterized in that include reconciling in the conciliation information
As a result, wherein the conciliation result is to reconcile successfully or reconcile failure, and the contradiction and disputes processing unit further includes forwarding mould
Block, the forwarding module are used to determine target conciliation terminal from multiple conciliations terminals, and by the letter to be processed
Breath is sent to the target and reconciles terminal；
The conciliation feedback module is also used to receive the target and reconciles terminal based on the dispute information and evidence material feedback
Conciliation information, and the conciliation result in the conciliation information is that when reconciling successfully, which is fed back to the user
Terminal, wherein the conciliation information is the operation generation that the target reconciles that terminal responds trouble-shooter.
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| CN201811627844.3A CN109670993A (en) | 2018-12-28 | 2018-12-28 | Contradiction and disputes processing method and processing device |
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| CN110365770A (en) * | 2019-07-16 | 2019-10-22 | 厦门市东合传媒科技有限公司 | Platform and method are reconciled in diversification online |
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