CN109636302A - Outgoing call rule configuration method, calling-out method, device and communication equipment - Google Patents

Outgoing call rule configuration method, calling-out method, device and communication equipment Download PDF

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CN109636302A
CN109636302A CN201811236496.7A CN201811236496A CN109636302A CN 109636302 A CN109636302 A CN 109636302A CN 201811236496 A CN201811236496 A CN 201811236496A CN 109636302 A CN109636302 A CN 109636302A
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outgoing call
user
classification
rule
label
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张政
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Ping An Technology Shenzhen Co Ltd
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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/10Office automation; Time management
    • G06Q10/109Time management, e.g. calendars, reminders, meetings or time accounting
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/02Marketing; Price estimation or determination; Fundraising
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages

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Abstract

This disclosure relates to big data technical field, a kind of outgoing call rule configuration method and device are specifically disclosed, comprising: obtain the user tag configured according to the behavioral data of user;The classification of user is carried out by the user tag configured;The outgoing call rule of user's classification is identified and configured according to the user tag in user classification for each user's classification configurations outgoing call.Pass through the technical solution of the disclosure, meet the outgoing call rule of user's feature for different types of user configuration, and the outgoing call to user is carried out according to the outgoing call rule configured, realizes and outgoing call pointedly is carried out to user, the percent of call completed attended a banquet can be improved, improve the working efficiency attended a banquet.

Description

Outgoing call rule configuration method, calling-out method, device and communication equipment
Technical field
This disclosure relates to big data technical field, in particular to a kind of outgoing call rule configuration method, calling-out method, device and Communication equipment.
Background technique
In existing telemarketing scene, attends a banquet and telephone call is carried out according to outgoing call list, or set using automatic outer call Standby automatic progress outgoing call is dialed, and is turned to attend a banquet to answer after connecting, but since the time dialed is improper, user is caused to be unwilling It directly hangs after receiving calls or connecting, it is low so as to cause percent of call completed, it is low so as to cause the working efficiency attended a banquet.
Summary of the invention
In order to solve the problems, such as present in the relevant technologies, present disclose provides a kind of outgoing call rule configuration methods, outgoing call side Method, device and communication equipment.
A kind of outgoing call rule configuration method, comprising:
Obtain the user tag configured according to the behavioral data of user;
The classification of user is carried out by the user tag configured;
It is identified for each user's classification configurations outgoing call and the use is configured according to the user tag in user classification The outgoing call rule of family classification.
A kind of calling-out method, comprising:
It obtains outgoing call mark and the outgoing call identifies the outgoing call rule of corresponding user's classification;
The outgoing call carried out according to the outgoing call rule to user in user classification is identified using the outgoing call.
A kind of outgoing call rule configuration device, comprising:
User tag obtains module, is configured as executing: obtaining the user tag configured according to the behavioral data of user;
Categorization module is configured as executing: the classification of user is carried out by the user tag configured;
Outgoing call mark and outgoing call rule configuration module, are configured as executing: for each user's classification configurations outgoing call identify with And the outgoing call rule of user's classification is configured according to the user tag in user classification.
A kind of external calling device, comprising:
Module is obtained, is configured as executing: obtaining outgoing call mark and the outgoing call identifies the outer of corresponding user's classification Exhale rule;
Outgoing call module is configured as executing: being identified using the outgoing call and is carried out according to the outgoing call rule to the user The outgoing call of user in classification.
A kind of communication equipment, comprising:
Processor;And
Memory is stored with computer-readable instruction on the memory, and the computer-readable instruction is by the processing Device realizes the above outgoing call rule configuration method and/or calling-out method when executing.
A kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the computer program The above outgoing call rule configuration method and/or calling-out method are realized when being executed by processor.
By the technical solution of the disclosure, the outgoing call rule of user's feature is met for different types of user configuration, and The outgoing call to user is carried out according to the outgoing call rule configured, realizes and outgoing call pointedly is carried out to user, seat can be improved The percent of call completed of seat improves the working efficiency attended a banquet.
It should be understood that the above general description and the following detailed description are merely exemplary, this can not be limited It is open.
Detailed description of the invention
The drawings herein are incorporated into the specification and forms part of this specification, and shows and meets implementation of the invention Example, and in specification together principle for explaining the present invention.
Fig. 1 is the schematic diagram of the implementation environment according to involved in the disclosure;
Fig. 2 is a kind of block diagram of server shown according to an exemplary embodiment;
Fig. 3 is a kind of flow chart of outgoing call rule configuration method shown according to an exemplary embodiment;
Fig. 4 is a kind of flow chart of the outgoing call rule configuration method shown according to another exemplary embodiment;
Fig. 5 is the flow chart of the step S150 of Fig. 3 corresponding embodiment;
Fig. 6 is a kind of flow chart of calling-out method shown according to an exemplary embodiment;
Fig. 7 is the flow chart of the step S230 of Fig. 6 corresponding embodiment;
Fig. 8 is the block diagram of outgoing call rule configuration device shown according to an exemplary embodiment;
Fig. 9 is the block diagram of external calling device shown according to an exemplary embodiment.
Specific embodiment
Here will the description is performed on the exemplary embodiment in detail, the example is illustrated in the accompanying drawings.Following description is related to When attached drawing, unless otherwise indicated, the same numbers in different drawings indicate the same or similar elements.Following exemplary embodiment Described in embodiment do not represent all embodiments consistented with the present invention.On the contrary, they be only with it is such as appended The example of device and method being described in detail in claims, some aspects of the invention are consistent.
Fig. 1 is the schematic diagram of the implementation environment according to involved in the disclosure.The implementation environment includes: server 200 and extremely A few terminal 100.
Wherein terminal 100 can be smart phone, tablet computer, laptop, desktop computer etc. can be with server 200 establish network connection and can run the electronic equipment of client, herein without specifically limiting.Terminal 100 and server Wireless or wired network connection has been pre-established between 200, thus, user passes through the client run on the terminal 100 It is interacted with server 200, such as receives the outgoing call of server 200.Based on the interaction between server 200 and terminal 100, Server 200 can get user and pass through short message, wechat or APP and the communication data of contact staff etc..
It should be noted that disclosure outgoing call rule configuration method, calling-out method, be not limited to dispose in server 200 Corresponding processing logic, is also possible to the processing logic being deployed in other machines.For example, in the terminal for having computing capability Deployment carries out outgoing call rule configuration method, processing logic of calling-out method etc. in equipment.
Fig. 2 is a kind of block diagram of server 200 shown according to an exemplary embodiment.Service with this hardware configuration Device can be used for carrying out outgoing call rule configuration method, calling-out method and be deployed in implementation environment shown in FIG. 1.
It should be noted that the server is the example for adapting to the disclosure, it must not believe that there is provided to this Any restrictions of open use scope.The server can not be construed to need to rely on or must have shown in Figure 2 One or more component in illustrative server 200.
The hardware configuration of the server can generate biggish difference due to the difference of configuration or performance, as shown in Fig. 2, clothes Business device 200 includes: power supply 210, interface 230, at least a memory 250 and at least central processing unit (CPU, a Central Processing Units)270。
Wherein, power supply 210 is used to provide operating voltage for each hardware device on server 200.
Interface 230 includes an at least wired or wireless network interface 231, at least a string and translation interface 233, at least one defeated Enter output interface 235 and at least USB interface 237 etc., be used for and external device communication, such as carries out data with terminal 100 Transmission.
The carrier that memory 250 is stored as resource, can be read-only memory, random access memory, disk or CD Deng the resource stored thereon includes operating system 251, application program 253 and data 255 etc., and storage mode can be of short duration It stores or permanently stores.Wherein, operating system 251 is for managing and each hardware device in control server 200 and answering It can be Windows with program 253 to realize calculating and processing of the central processing unit 270 to mass data 255 ServerTM, Mac OS XTM, UnixTM, LinuxTM, FreeBSDTM etc..Application program 253 be based on operating system 251 it The upper computer program for completing at least one particular job, may include an at least module (being not shown in Fig. 2), each module The series of computation machine readable instruction to server 200 can be separately included.Data 255, which can be, to be stored in database profession User behavior data etc..
Central processing unit 270 may include the processor of one or more or more, and be set as through bus and memory 250 communications, for the mass data 255 in operation and processing memory 250.
As described in detail above, the server 200 for being applicable in the disclosure will read memory by central processing unit 270 The form of the series of computation machine readable instruction stored in 250 completes the configuration and outgoing call of outgoing call rule.
In the exemplary embodiment, server 200 can be by one or more application specific integrated circuit At (Application Specific Integrated Circuit, abbreviation ASIC), digital signal processor, digital signal Manage equipment, programmable logic device, field programmable gate array, controller, microcontroller, microprocessor or other electronic components It realizes, for executing following outgoing call rule configuration methods and calling-out method.Therefore, realize that the present invention is not limited to any specific hard The combination of part circuit, software and the two.
Fig. 3 is a kind of flow chart of outgoing call rule configuration method shown according to an exemplary embodiment.Outgoing call rule Configuration method can as shown in Figure 1 implementation environment server 200 execute.As shown in figure 3, the outgoing call rule configuration method, it can With the following steps are included:
Step S110 obtains the user tag configured according to the behavioral data of user.
Wherein user tag is the label of the user characteristics gone out according to embodied in the behavioral data of user.In the disclosure In, user tag is multiple dimensions, and the purchasing power of time tag, characterization client for example including characterization user's idle disappears Take type label, the Product labelling of characterization user tendency purchase product and the personality label for characterizing user's personality feature.
In one exemplary embodiment, behavioral data includes linking up data, purchase data and evaluation data, user tag Including period label, consumption type label, Product labelling and personality label, as shown in figure 4, before step S110, also Include:
Step S010, according to link up data in time for communication configuration user period label, according to link up data and The consumption type label and Product labelling for buying data configuration user, according to the personality label of evaluation data configuration user.
Data, that is, user and customer service are wherein linked up or data that sales force is linked up, wherein linking up data can be from User and sales force or customer service are obtained in the intercourse platforms such as telephonic communication, wechat communication, messaging communication, the communication of the backstage APP Communication data.Wherein link up data include each link up at the beginning of, the duration linked up every time and the content linked up, Further, the content of communication preferably passes through the content that text is linked up, so as to by the communication to text into Row natural language processing or semantic analysis determine the consumption type label of user.
Period label refers to the label of characterization user's idle, such as period label is 10:00-11:00, then characterization should User's probability not busy within this period of 10:00-11:00 is bigger.Wherein period label can be according in communication data It is each link up at the beginning of and the duration linked up every time be determined.Such as in the communication data with certain user, Statistics obtains the communication data with the user within each period, obtains the ditch in each period according to data statistics is linked up Logical number, will link up the number highest period as the period label of the user.
In a particular embodiment, period label can also be multiple, for example, two, then obtain each time in statistics After communication number in section, two most periods of number will be linked up as the period label of the user.In other implementations In example, threshold condition can also be set to determine the period label of user, such as the threshold condition of setup time segment mark label are as follows: It is more than 8 times in the communication number of certain time period, then the period can be used as the period label of the user.To count After obtaining the communication number in each period, judge the communication number in each period whether more than 8 times, if it does, It then can be used as the period label of the user.
It buys data, that is, user's history and buys information, including buying pattern, the product of purchase, from consulting is started to having paid At information such as the time it takes.By taking purchase insurance as an example, number, insurance type and the buying pattern of the insurance of client's purchase (for example telemarketing mode is bought, official website purchase, friend introduction purchase) etc..
Consumption type label is used to characterize the label of consumer spending habit, such as frank type, cost sensitive, friend introduction Type, prudent type etc..Consumption type label can according to user buy data in buying pattern, from start consulting to complete pay Time, with sales force link up number, every time with sales force link up duration, link up data in communication in institute It is involved in the problems, such as to carry out mark and determine.In a specific embodiment, the condition for being configured to each consumption type, example are preset Such as the condition of frank type are as follows: from the time for determining purchase is chosen less than 1 day, or the time linked up every time with sales force does not surpass 1 hour is spent, then when whether determine certain user is frank type, determines whether to meet two above item according to the communication data of user The consumption type of the user is determined as frank type if meeting by part.Certainly above is only illustrative examples, is being embodied In example, set condition can be multiple under each consumption type label, can also be by the interrelational form between each condition Be set as with or the logical combinations mode such as non-, herein without specifically limiting.
Since consumption type label is determined in conjunction with the data of each different dimensions, such as in the above citing Buying pattern, from starting to seek advice to completing the time of payment, with sales force link up number, link up every time with sales force Duration etc..In a particular embodiment, the priority under each dimension can be configured.For example, if configuration consumption type mark The priority of label are as follows: buying pattern, from starting to seek advice to completing the time of payment, the number linked up with sales force, every time with The duration that sales force links up.If the buying pattern of a certain user is friend introduction purchase, by the consumption type of the user Label is configured to friend introduction type;If it is not, then obtaining the user from the time for starting to seek advice to completion payment to judge to be The no condition for meeting each consumption type label, and then carry out the configuration of the consumption type label of user.
Evaluation data are the evaluations that the corresponding attendant of the user is user after user's history buys product.Property Case marker label are the label for characterizing user's personality feature.
Product labelling is used to characterize the tendentiousness purchase product of user.By taking insurance as an example, if a certain user's history is bought The insurance bought in data is A insurance, or the insurance (such as insurance of same insurance kind) with A insurance same type, then the use The Product labelling at family can be A insurance or insure the insurance of logical type with A.In a particular embodiment, it can be combined with user The classes such as product type, the product price of history purchase determine the Product labelling of user.
Step S130 carries out the classification of user by the user tag configured.
The classification for wherein carrying out user can be the above period label of combination, consumption type label and personality label Classify, can also be that one of cited label user tag or a variety of user tags are classified certainly, This is without specifically limiting.
In a particular embodiment, age, gender, location be can be combined with when carrying out the classification of user according to user tag The information such as area.Such as the product of sale is vehicle insurance, can also include vehicle on the basis of age, gender, location, be in danger Data etc., such as can basis: Shanghai, female, the age 20-45 years old, BMW X5 vehicle was in danger 2 times hereinafter, consumption type is frankness Type, time tag 10:00-11:00, to returning the user for meeting this class condition in same user classification.
Step S150, for each user's classification configurations outgoing call identify and according to user classify in user tag configuration use The outgoing call rule of family classification.
Outgoing call mark is identified by set outgoing call to place user classification i.e. for carrying out the ID of outgoing call to user User carries out outgoing call.
The outgoing call rule for meeting user's feature for different types of user configuration, can be improved the closing of the circuit attended a banquet Rate improves the working efficiency attended a banquet.The classification of user is carried out according further to user tag and configures outgoing call mark, can be improved outer The connection success rate of the efficiency and outgoing call exhaled.
In one exemplary embodiment, step S150 includes:
Step S151 configures outgoing call temporal information according to the period label in each user classification;According to each user Consumption type label and personality label in classification configure forwarding information;According to Product labelling configuring product recommendation information.
Outgoing call temporal information is that the time of outgoing call is carried out to user.Forwarding information is used to configure the switching after outgoing call connection Mode, i.e. outgoing call turn to attend a banquet to answer or turn AI robot and answer after putting through;Products Show information be used for outgoing call connection after to The product that user recommends.
For the user of different consumption type labels and/or personality label, substitute mode can be set to meet user spy The mode of point.Such as the user for prudent type, user of type, then can be with it is generally desirable to be bought after checking on again in this Turn AI robot after putting through, i.e., is configured to the substitute mode to turn AI robot to answer.
Step S152 advises the outgoing call that outgoing call temporal information, forwarding information, Products Show information association are user's classification Then.
By targetedly configuring the outgoing call rule of user, the success rate of outgoing call connection can be improved, to improve seat Seat or AI machine human efficiency.
Fig. 6 is a kind of flow chart of calling-out method shown according to an exemplary embodiment, which can be real as shown in Figure 1 The server 200 for applying environment executes, as shown in fig. 6, the calling-out method includes:
Step S210, obtains outgoing call mark and outgoing call identifies the outgoing call rule of corresponding user's classification.
Step S230 identifies the outgoing call carried out according to outgoing call rule to user in user's classification using outgoing call.
In one exemplary embodiment, outgoing call rule includes outgoing call temporal information, forwarding information and Products Show information, Step S230 includes:
Step S231, the outgoing call using outgoing call mark according to the starting of outgoing call temporal information to user in user's classification.
Step S232 after starting outgoing call, carries out outgoing call and connects monitoring.
Step S233 transfers if outgoing call is connected according to forwarding information.
Step S234 after switching, carries out Products Show to put through user according to Products Show information.
In one exemplary embodiment, forwarding information further includes outgoing call interval time and outgoing call number, after step S232 Further include:
If outgoing call access failure, according to outgoing call interval time and outgoing call number be again started up in user's classification user it is outer It exhales.
Wherein outgoing call interval time guarantees that the time of outgoing call is in the period label of the user.In specific embodiment In, intraday outgoing call maximum times can be set, be more than outgoing call maximum times then within this section of outgoing call period no longer to this User's outgoing call, so as to improve the efficiency of outgoing call, to guarantee the percent of call completed of outgoing call.
Following is embodiment of the present disclosure, can be used for executing the outgoing call rule that the above-mentioned server 200 of the disclosure executes Configuration method embodiment.For those undisclosed details in the apparatus embodiments, disclosure outgoing call rule configuration side is please referred to Method embodiment.
Fig. 8 is a kind of outgoing call rule configuration device shown according to an exemplary embodiment, which can be used for Fig. 1 institute Show in the server 200 of implementation environment, comprising:
User tag obtains module 110, is configured as executing: obtaining and is marked according to the user that the behavioral data of user is configured Label.
Categorization module 130, the module obtain module 110 with user tag and connect, be configured as executing: by what is configured The classification of user tag progress user;
Outgoing call mark and outgoing call rule configuration module 150, the module are connect with categorization module 130, are configured as executing: for Each user's classification configurations outgoing call mark and according to user classify in user tag configuration user's classification outgoing call rule.
In in exemplary implementation, behavioral data includes linking up data, purchase data and evaluation data, user tag packet Period label, consumption type label, Product labelling and personality label are included, the outgoing call rule configuration device further include:
User tag configuration module is configured as executing: according to the time of the time for communication configuration user linked up in data Segment mark label are matched according to linking up data and buying the consumption type label and Product labelling of data configuration user according to evaluation data Set the personality label of user.
In one exemplary embodiment, outgoing call mark and outgoing call rule configuration module 150 include:
Configuration unit is configured as executing: configuring outgoing call temporal information according to the period label in each user classification; According to the consumption type label and personality label configuration forwarding information in each user classification;It is pushed away according to Product labelling configuring product Recommend information;
Associative cell is configured as executing: being user by outgoing call temporal information, forwarding information, Products Show information association The outgoing call rule of classification.
Modules/unit function and the realization process of effect are specifically detailed in above-mentioned outgoing call rule configuration in above-mentioned apparatus The realization process of step is corresponded in method, details are not described herein.
It is appreciated that these module/units can by hardware, software, or a combination of both realize.When in hardware When realization, these modules may be embodied as one or more hardware modules, such as one or more specific integrated circuits.When with soft When part mode is realized, these modules may be embodied as the one or more computer journeys executed on the one or more processors Sequence, such as the program being stored in performed by the central processing unit 270 of Fig. 2 in memory 250.
Following is disclosure external calling device embodiment, can be used for executing the outgoing call that the above-mentioned server 200 of the disclosure executes Embodiment of the method.For undisclosed details in disclosure external calling device embodiment, disclosure calling-out method embodiment is please referred to.
Fig. 9 is the block diagram of external calling device shown according to an exemplary embodiment, which can be used for the clothes of Fig. 1 It is engaged in device 200, as shown in figure 9, the external calling device includes:
Module 210 is obtained, is configured as executing: obtaining outgoing call mark and outgoing call identifies the outgoing call of corresponding user's classification Rule.
Outgoing call module 230, the module connect with module 210 is obtained, are configured as executing: being identified using outgoing call according to outgoing call Rule carries out the outgoing call to user in user's classification.
In one exemplary embodiment, outgoing call rule includes outgoing call temporal information, forwarding information and Products Show information, Outgoing call module 230 includes:
Start unit is configured as executing: being started using outgoing call mark according to outgoing call temporal information and is used in user's classification The outgoing call at family.
Monitoring unit is configured as executing: after starting outgoing call, carrying out outgoing call and connects monitoring.
Adapter unit is configured as executing: if outgoing call is connected, being transferred according to forwarding information.
Recommendation unit is configured as executing: after switching, carrying out product to put through user according to Products Show information and pushes away It recommends.
In one exemplary embodiment, forwarding information further includes outgoing call interval time and outgoing call number, and external calling device also wraps It includes:
It is again started up module, is configured as executing: if outgoing call access failure, again according to outgoing call interval time and outgoing call number Outgoing call of the secondary starting to user in user's classification.
Modules/unit function and the realization process of effect are specifically detailed in right in above-mentioned calling-out method in above-mentioned apparatus The realization process of step is answered, details are not described herein.
It is appreciated that these module/units can by hardware, software, or a combination of both realize.When in hardware When realization, these modules may be embodied as one or more hardware modules, such as one or more specific integrated circuits.When with soft When part mode is realized, these modules may be embodied as the one or more computer journeys executed on the one or more processors Sequence, such as the program being stored in performed by the central processing unit 270 of Fig. 2 in memory 250.
The disclosure also provides a kind of communication equipment, comprising:
Processor;And
Memory is stored with computer-readable instruction on memory, realization when computer-readable instruction is executed by processor The method of any of the above embodiment of the method.
The concrete mode that the processor of communication equipment executes operation in the embodiment is configured in the related outgoing call rule Detailed description is performed in method and the embodiment of calling-out method, no detailed explanation will be given here.
Optionally, also a kind of computer readable storage medium of the disclosure, is stored thereon with computer program, computer program The method of any of the above embodiment of the method is realized when being executed by processor.
It should be understood that the present invention is not limited to the precise structure already described above and shown in the accompanying drawings, and And various modifications and change can executed without departing from the scope.The scope of the present invention is limited only by the attached claims.

Claims (10)

1. a kind of outgoing call rule configuration method characterized by comprising
Obtain the user tag configured according to the behavioral data of user;
The classification of user is carried out by the user tag configured;
It is identified for each user's classification configurations outgoing call and the user point is configured according to the user tag in user classification The outgoing call rule of class.
2. the method according to claim 1, wherein the behavioral data include link up data, purchase data with And evaluation data, the user tag includes period label, consumption type label, Product labelling and personality label, described Before obtaining the user tag configured according to the behavioral data of user, further includes:
The period label that the user is configured according to the time for communication in the communication data, according to the communication data and institute The consumption type label and Product labelling for stating user described in purchase data configuration, according to user's described in the evaluation data configuration Personality label.
3. according to the method described in claim 2, it is characterized in that, the user tag according in user classification configures The outgoing call rule of user's classification, comprising:
The outgoing call temporal information is configured according to the period label in each user's classification;According to each use The consumption type label and personality label in the classification of family configure the forwarding information;According to the Product labelling configuring product Recommendation information;
By the outgoing call rule that the outgoing call temporal information, forwarding information, Products Show information association are user classification.
4. a kind of calling-out method characterized by comprising
It obtains outgoing call mark and the outgoing call identifies the outgoing call rule of corresponding user's classification;
The outgoing call carried out according to the outgoing call rule to user in user classification is identified using the outgoing call.
5. according to right want 4 described in method, which is characterized in that the outgoing call rule includes outgoing call temporal information, forwarding information And Products Show information, it is described to be carried out according to the outgoing call rule to user in user classification using outgoing call mark Outgoing call, comprising:
Outgoing call using outgoing call mark according to outgoing call temporal information starting to user in user classification;
After starting outgoing call, carries out outgoing call and connect monitoring;
If outgoing call is connected, transferred according to the forwarding information;
After switching, Products Show is carried out to put through user according to the Products Show information.
6. according to the method described in claim 5, it is characterized in that, the forwarding information further includes outgoing call interval time and outgoing call Number after the starting outgoing call, carries out outgoing call and connects after monitoring, further includes:
If the outgoing call access failure, it is again started up according to the outgoing call interval time and outgoing call number in user classification The outgoing call of user.
7. a kind of outgoing call rule configuration device characterized by comprising
User tag obtains module, is configured as executing: obtaining the user tag configured according to the behavioral data of user;
Categorization module is configured as executing: the classification of user is carried out by the user tag configured;
Outgoing call mark and outgoing call rule configuration module, are configured as executing: for each user's classification configurations outgoing call mark and root The outgoing call rule of user's classification is configured according to the user tag in user classification.
8. a kind of external calling device characterized by comprising
Module is obtained, is configured as executing: obtaining outgoing call mark and the outgoing call identifies the outgoing call rule of corresponding user's classification Then;
Outgoing call module is configured as executing: classify to the user according to the outgoing call rule using outgoing call mark The outgoing call of middle user.
9. a kind of communication equipment characterized by comprising
Processor;And
Memory is stored with computer-readable instruction on the memory, and the computer-readable instruction is held by the processor Such as method described in any one of claims 1 to 6 is realized when row.
10. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the computer program Such as method described in any one of claims 1 to 6 is realized when being executed by processor.
CN201811236496.7A 2018-10-23 2018-10-23 Outgoing call rule configuration method, calling-out method, device and communication equipment Pending CN109636302A (en)

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CN111163237A (en) * 2020-02-05 2020-05-15 腾讯科技(深圳)有限公司 Call service flow control method and related device
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CN112399021A (en) * 2020-11-03 2021-02-23 中国平安人寿保险股份有限公司 Voice call data processing method and device, computer equipment and storage medium
CN113163063A (en) * 2021-04-30 2021-07-23 重庆度小满优扬科技有限公司 Intelligent outbound call system and method
CN113450124A (en) * 2021-06-24 2021-09-28 未鲲(上海)科技服务有限公司 Outbound method, device, electronic equipment and medium based on user behavior
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CN110233946A (en) * 2019-06-17 2019-09-13 三角兽(北京)科技有限公司 Execute outbound call service method, electronic equipment and computer readable storage medium
CN111163237A (en) * 2020-02-05 2020-05-15 腾讯科技(深圳)有限公司 Call service flow control method and related device
CN111163237B (en) * 2020-02-05 2022-03-01 腾讯科技(深圳)有限公司 Call service flow control method and related device
CN111526253A (en) * 2020-03-09 2020-08-11 深圳追一科技有限公司 Call control method, device, computer equipment and storage medium
CN111526253B (en) * 2020-03-09 2022-02-08 深圳追一科技有限公司 Call control method, device, computer equipment and storage medium
CN111614843A (en) * 2020-04-09 2020-09-01 深圳追一科技有限公司 Call configuration determining method and device, computer equipment and storage medium
CN111510563A (en) * 2020-04-16 2020-08-07 中国银行股份有限公司 Intelligent outbound method and device, storage medium and electronic equipment
CN111695872A (en) * 2020-05-29 2020-09-22 平安普惠企业管理有限公司 Automatic feedback method and device for user request and computer equipment
CN113890944A (en) * 2020-07-03 2022-01-04 中移互联网有限公司 Call method, system and device
CN114006981A (en) * 2020-07-28 2022-02-01 中国移动通信集团广东有限公司 Outbound service processing method and device and electronic equipment
CN114006981B (en) * 2020-07-28 2024-06-04 中国移动通信集团广东有限公司 Outbound service processing method and device and electronic equipment
CN112399021A (en) * 2020-11-03 2021-02-23 中国平安人寿保险股份有限公司 Voice call data processing method and device, computer equipment and storage medium
CN112399021B (en) * 2020-11-03 2021-11-12 中国平安人寿保险股份有限公司 Voice call data processing method and device, computer equipment and storage medium
CN113163063A (en) * 2021-04-30 2021-07-23 重庆度小满优扬科技有限公司 Intelligent outbound call system and method
CN113450124A (en) * 2021-06-24 2021-09-28 未鲲(上海)科技服务有限公司 Outbound method, device, electronic equipment and medium based on user behavior

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