CN109617783A - Single service system under a kind of user based on semantic analysis - Google Patents
Single service system under a kind of user based on semantic analysis Download PDFInfo
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
- H04L51/046—Interoperability with other network applications or services
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/08—Speech classification or search
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/08—Speech classification or search
- G10L15/18—Speech classification or search using natural language modelling
- G10L15/1822—Parsing for meaning understanding
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/21—Monitoring or handling of messages
- H04L51/214—Monitoring or handling of messages using selective forwarding
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- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
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- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/55—Push-based network services
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/08—Speech classification or search
- G10L2015/088—Word spotting
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Abstract
The present invention provides single service system under a kind of user based on semantic analysis, single service system includes intelligent server under the user, intelligent server is applied in cluster, and intelligent server includes message monitoring module, semantic meaning analysis module, tactful processing module, Service Processing Module and exception processing module；Service Processing Module carries out identity validation to user, after intelligent server and user's confirmation relationship, the user of various different identities completes corresponding business function operation by way of talking with intelligent server, operation personnel, house keeper independently send ID authentication request to intelligent server to obtain specified permission, intelligent server adds client according to the user behavior information of client automatically, guides client to complete order placement service by building sequence mode.It is good friend that it, which can obtain automatically in the cluster and add client after customer action information automatically, and automatic trigger related business process auxiliary group administrative staff place an order, pay and the affairs such as order management, reduces the management work of administrative staff.
Description
Technical field
The present invention relates to instant messaging fields, are in particular to a kind of user based on semantic analysis service of placing an order
System.
Background technique
Instant messaging (Instant Messaging) is communication modes the most popular on current Internet, various each
The instant message applications of sample also emerges one after another, and service provider also provides more and more abundant Communications service function.With electricity
Sub- commercial affairs are popularized, and using information network technique as means, the commercial activity centered on the exchange of commodities is just developing like a raging fire.
And instant messaging possesses huge traffic ingress as most popular communication modes, has to the product promotion of businessman good
Effect.
But in the prior art, such as difference quotient possesses numerous customers, by sending merchandise news in customers
It places an order for client's selection in group, but since client is numerous, needing difference quotient is a very huge to single operation under one-to-one completion
Big and many and diverse thing there is also the case where information errors or client omit when order generates, and its expend difference quotient pipe
The energy of reason personnel.
Summary of the invention
The purpose of the present invention is to provide service systems single under a kind of user based on semantic analysis, can be in the cluster
Client is added automatically for good friend, under automatic trigger related business process auxiliary group administrative staff after automatic acquisition customer action information
The affairs such as single, payment and order management, reduce the management work of administrative staff.
The embodiment of the present invention is achieved in that
Single service system under a kind of user based on semantic analysis, single service system includes intelligent server under the user,
Intelligent server is applied in cluster, intelligent server include message monitoring module, semantic meaning analysis module, tactful processing module,
Service Processing Module and exception processing module；Service Processing Module carries out identity validation, intelligent server and user to user
After confirmation relationship, the user of various different identities completes corresponding business function operation by way of talking with intelligent server,
User identity includes: that operation personnel, house keeper, group advocate peace client, and operation personnel, house keeper independently send ID authentication request to intelligence
Server is to obtain specified permission, and intelligent server adds client according to the user behavior information of client automatically, by building sequence side
Formula guides client to complete order placement service；Exception processing module runs through single service system under user, in service system single under user
Exception handled.
In the preferred embodiment, the application method of single service system is as follows under above-mentioned user:
S1: starting intelligent server, it is real-time that the message monitoring module of intelligent server inputs information to the user in cluster
It monitors, it includes group chat message and single chat information that user, which inputs information,；
S2: it when intelligent server gets user's input information, calls semantic meaning analysis module processing user to input information, uses
When family is inputted in information comprising with keyword in semantic meaning analysis module in predetermined keyword library, intelligent server inputs user
Information preservation to message caches, and calls the user in message caching to input information and obtains message result, message result by parsing
Including type of message and message content, semantic meaning analysis module obtains user behavior result according to message result；If without matched pass
Keyword exits semantic process of analysis；
S3: tactful processing module generates service logic tree, and tactful processing module automatically selects industry according to user behavior result
The decision branch of business logic tree；
S4: decision branch corresponds to Service Processing Module, and Service Processing Module is according to locating for the generation dialogue of user behavior result
Context and push context to user, Service Processing Module includes identification authenticating unit, order management unit, service management list
Member, building sequence administrative unit and commission administrative unit.
In the preferred embodiment, above-mentioned operation personnel is responsible for intelligent server management, operation personnel's permission packet
Include single service system setting and service system abnormality processing single under user under user.
In the preferred embodiment, when single service unit occurs abnormal under above-mentioned user, service exception handles mould
Block priority processing is abnormal, and when service exception processing module not can solve abnormal, abnormal signal is pushed to pipe by intelligent server
Family or operation personnel.
In the preferred embodiment, above-mentioned operation personnel, house keeper, group master identity identifying method include: intelligence
Identity and corresponding operation personnel's list, house keeper's list, the group's chief series of operation personnel that server will acquire, house keeper, group master
Table matching, carries out next step business processing operation if matching, and request personal information is added to corresponding lists if mismatching,
And more it will be uploaded to cloud platform by new data.
In the preferred embodiment, after the completion of single chat mode places an order payment, intelligent server exists above-mentioned client
After logistics information generation by logistics information automatic push into client's single chat dialog box.
In the preferred embodiment, the application method of above-mentioned commission administrative unit is as follows: intelligent server statistics
Releasing order in each cluster, semantic meaning analysis module parse to order and grab the order amount of money, and intelligent server is according to each
The order amount of money in cluster is to group's host computer commission.
In the preferred embodiment, after above-mentioned intelligent server identification user identity is house keeper, by house keeper's permission
Option pushes to dialog box.
In the preferred embodiment, above-mentioned house keeper sends group's owner identification information to intelligent server, intelligent Service
Related information is pushed to house keeper and group master by house keeper and the main auto-associating of group, intelligent server by device respectively.
In the preferred embodiment, the operating method of above-mentioned building sequence administrative unit is as follows: house keeper is responsible for building sequence pipe
Unit is managed, house keeper initiates creation building sequence order to intelligent server, and intelligent server pushes building sequence template to house keeper, house keeper's docking
It is sent after imperial edit model and starts building sequence order to intelligent server, intelligent server monitors and counts building sequence information in real time and will
It is inquired after information preservation for house keeper, END instruction is sent to intelligent server by house keeper, and intelligent server sends ending message
To cluster.
The beneficial effect of the embodiment of the present invention is:
1) single service system is applied to the social cluster of such as wechat, QQ under the user in the present invention, and cluster is by intelligent Service
Device whole process is assisted and management, and the message monitoring module of intelligent server obtains the information in cluster, and semantic meaning analysis module is analyzed simultaneously
Obtain user behavior information, tactful processing module selects the business in Service Processing Module according to user behavior information, at business
It manages module finishing service by way of talking with intelligent server to handle, the group for realizing product information promotes and can assist
Help house keeper and group it is main completion place an order payment etc. operation, reduce the management work of administrative staff；
2) relationship of user's keyword and business conduct is defined in tactful processing module, while defining business conduct
The information of corresponding operation flow, the message content of user's input with business conduct Yi Dan matched, the relevant industry of automatic trigger
Business flow processing.
3) intelligent server monitors user message, obtains the behavior outcome of user by semantic analysis, and by policy control
Subsequent processing is taken over and carried out to device distribution operational processor, and system can distribute relevant workflow thread and carry out tracking processing；
4) intelligent server receives user and places an order builds relationship after request with user automatically, and docks, leads to user
Crossing private chat dialogue building sequence mode guides user to complete lower single process.
Detailed description of the invention
In order to illustrate the technical solution of the embodiments of the present invention more clearly, below will be to needed in the embodiment attached
Figure is briefly described, it should be understood that the following drawings illustrates only certain embodiments of the present invention, therefore is not construed as pair
The restriction of range for those of ordinary skill in the art without creative efforts, can also be according to this
A little attached drawings obtain other relevant attached drawings.
Fig. 1 is single service system application method flow chart under the user in the embodiment of the present invention；
Fig. 2 is the message monitoring module operational flowchart of the embodiment of the present invention；
Fig. 3 is the service exception processing module operational flowchart of the embodiment of the present invention；
Fig. 4 is the identification authenticating unit operational flowchart of the embodiment of the present invention；
Fig. 5 is the order management unit operational flowchart of the embodiment of the present invention；
Fig. 6 is the building sequence administrative unit operational flowchart of the embodiment of the present invention；
Fig. 7 is service system schematic diagram single under the user of the embodiment of the present invention.
Specific embodiment
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with the embodiment of the present invention
In attached drawing, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment is
A part of the embodiment of the present invention, instead of all the embodiments.The present invention being usually described and illustrated herein in the accompanying drawings is implemented
The component of example can be arranged and be designed with a variety of different configurations.
Therefore, the detailed description of the embodiment of the present invention provided in the accompanying drawings is not intended to limit below claimed
The scope of the present invention, but be merely representative of selected embodiment of the invention.Based on the embodiments of the present invention, this field is common
Technical staff's every other embodiment obtained without creative efforts belongs to the model that the present invention protects
It encloses.
It should also be noted that similar label and letter indicate similar terms in following attached drawing, therefore, once a certain Xiang Yi
It is defined in a attached drawing, does not then need that it is further defined and explained in subsequent attached drawing.
First embodiment
Fig. 7, single service system under a kind of user based on semantic analysis of the present embodiment are referred to, the user service of placing an order is
System is applied in the social cluster such as such as wechat, QQ comprising intelligent server, intelligent server in the present embodiment are server
Device people, intelligent server are applied in cluster, and intelligent server includes message monitoring module, semantic meaning analysis module, strategy processing
Module, Service Processing Module and exception processing module；Single service system is obtained in real time by message monitoring module under the user
User information in cluster, using semantic meaning analysis module by keyword preset in the keyword extracted in user information and system
Compare adaptation, preset keyword corresponds to different Service Processing Modules in system, so that there are matching keywords
When, tactful processing module jumps to corresponding Service Processing Module automatically and carries out the next item down business operation.
In Service Processing Module, Service Processing Module can carry out identity validation, intelligent server and use to user first
After family confirmation relationship, the user of various different identities completes corresponding business function behaviour by way of talking with intelligent server
Make, user identity includes: that operation personnel, house keeper, group advocate peace client, operation personnel, house keeper independently send ID authentication request to
Intelligent server is to obtain specified permission, and intelligent server adds client according to the user behavior information of client automatically, by connecing
Imperial mode guides client to complete order placement service, and for client after the completion of single chat mode places an order payment, intelligent server is in logistics information
After generation by logistics information automatic push into client's single chat dialog box.Exception processing module runs through single service system under user,
Exception in service system single under user is handled.
Referring to Figure 1, the application method of single service system is as follows under user:
S1: starting intelligent server, it is real-time that the message monitoring module of intelligent server inputs information to the user in cluster
It monitors, it includes group chat message and single chat information that user, which inputs information,；
S2: it when intelligent server gets user's input information, calls semantic meaning analysis module processing user to input information, uses
When family is inputted in information comprising with keyword in semantic meaning analysis module in predetermined keyword library, intelligent server inputs user
Information preservation to message caches, and calls the user in message caching to input information and obtains message result, message result by parsing
Including type of message and message content, semantic meaning analysis module obtains user behavior result according to message result；If without matched pass
Keyword can not obtain user behavior as a result, the keyword is invalid, then exit process；
S3: tactful processing module generates service logic tree, and tactful processing module automatically selects pair according to user behavior result
The decision branch of the service logic tree answered；
S4: decision branch corresponds to Service Processing Module, and Service Processing Module is according to locating for the generation dialogue of user behavior result
Context and push context to user, Service Processing Module includes identification authenticating unit, order management unit, service management list
Member, building sequence administrative unit and commission administrative unit.
Refer to Fig. 2, message monitoring module concrete operations process in the present embodiment is as follows: 1) intelligent server logs in
Starting, and from the untreated message of local file load place, such as group's message and good friend's message；2) from cloud platform calling interface
Data are inquired, such as operation personnel's information, house keeper's information and group's main information associated with house keeper, group's information；3) data will be inquired
It is saved in caching, group's message and friend information is grouped；4) initiation message acquisition, Message Processing process, when message is supervised
When control module receives information, message grouping is saved into group, good friend's information list according to information type；5) parsing disappears
Content is ceased, different business processing flows, business processing flow queuing processing, when there are untreated complete are called according to information type
Service message when, save untreated complete service message and update current business processing status, when Message Processing finishes
When, the message in corresponding messaging list is deleted, type of message includes: authentication, order management, building sequence management, commission management；
6) untreated complete message in timing inquiry data buffer storage, and untreated message is saved to local file, to log in next time
When handle.When abnormal log off occurs in system, abnormality processing prompting is sent to operation personnel by intelligent server, informs fortune
Battalion personnel are handled in time.Operation personnel is responsible for intelligent server management in the present embodiment, and operation personnel's permission includes under user
Single service system setting and service system abnormality processing single under user.
Fig. 3 is referred to, when single service unit occurs abnormal under user, service exception processing module priority processing is abnormal, when
When service exception processing module not can solve abnormal, abnormal signal is pushed to house keeper or operation personnel by intelligent server.This
Exception in embodiment includes service exception and system exception, and when there is system exception, intelligent server pushes away abnormity prompt
Operation personnel is given, particular procedure personnel are contacted by operation personnel and carry out abnormality processing, such as when cloud platform interface malloc failure malloc,
Intelligent server is sent information at operation personnel, and operation personnel contacts cloud platform attendant and carries out abnormality processing；Work as appearance
When following service exception, settled a dispute by the parties concerned themselves by intelligent server: the information of 1. groups of main transmissions cannot identify, and in time-out time range
The information that can be identified is not received again inside；2. group main time-out is not verified by good friend；3. the reply that group main time-out does not respond robot；
4. the information that crowd member sends cannot identify, and not receive the information that can be identified again within the scope of time-out time；5. crowd member is super
Shi Wei is verified by good friend；6. the reply that group member's time-out does not respond robot；7. order time-out is not paid；When there is Intellectual garment
When the service exception that business device cannot be independently solved, alerting signal is pushed into sales management personnel, is carried out by administrative staff abnormal
Information processing.
Fig. 4 is referred to, identification authenticating unit application method in the present embodiment is as follows: 1) when user is operation personnel
When, operation personnel is to intelligent server automated validation after intelligent server transmission request and adds good friend, and request content at least wraps
Contain but be not limited only to identity, authentication code and cell-phone number, semantic meaning analysis module extracts the keyword in request content, and such as identity is recognized
Code and cell-phone number are demonstrate,proved, then auditing and whether having added the user is operation personnel, and intelligent server is looked into operation personnel's list
Whether ask has this user；Next step operation flow is jumped to if having this user, is used if adding without this user's intelligent server
Family is updated into operation personnel's list is saved in cloud platform, and intelligent server sends certification message to request user.
2) identical with operation personnel's verification mode when user is house keeper, it is autonomous first to initiate request intelligent server certainly
Dynamic addition user, and verify the user with the presence or absence of in house keeper's Yu list, when this user in house keeper's list when, jump into
It is flat to save update cloud if adding the user into house keeper's list by intelligent server without this user for row next step operation flow
Platform, and intelligent server sends certification message and permission order to request user, and the permission of house keeper includes creation building sequence, starts
Building sequence suspends building sequence, stops building sequence, checks building sequence result, checking commission and the non-pay invoice of inquiry.
3) when user is that group is main, one of house keeper or group master initiate certification request, intelligent server by house keeper and
Related information result is pushed to house keeper or group master by the main auto-associating of group, intelligent server respectively.3.1) house keeper adds first
Main group is good friend, then certification request is sent to intelligent server by group master, by group master while intelligent server addition group is main
Information saves data to cloud platform, intelligent server transmission certification message main to group and permission order, group after being associated with house keeper
Main permission includes inquiry commission information and publication promotion message.3.2) group master in the present embodiment can also reversely construct with
The connection of house keeper, first group master independently invite intelligent server that group chat is added, and intelligent server acquires this group of group's main informations at this time,
Judge the corresponding house keeper of group master, the group's information managed is added by house keeper, saves information to cloud platform, then by intelligent server
The incidence relation of house keeper and group are actively added, information is saved to cloud platform and by associated cue message and is sent to house keeper.
Refer to Fig. 5, the application method of the order management unit in the present embodiment is as follows: 1) house keeper sends out to intelligent server
It rises and starts building sequence order, intelligent server inquires the building sequence Template Information of house keeper in cloud platform, by building sequence Template Information and order
Information combination producing pushes away text, and (such as: xx commodity have been issued, and orders are welcome, please be sent " I wants+quantity " and be ordered.), Intellectual garment
Business device is periodically pushed in each group of house keeper according to building sequence rule；2) under the client in group recognizes order detail and issues
When order intention, such as: sending group's message " I wants three casees ", intelligent server monitors in real time and obtains group message, intelligent server
Automatic addition intention client is good friend, and by sending prompting message and operational order to client after verifying, such as: hello by XXX, I is
Customer service robot.I will provide lower single related service for you, and please input to issue orders and be operated: 1. place an order；It is ordered 2. not paying
Single inquiry；3. pay invoice is inquired；4. order result counts, lower list format are as follows: place an order: commodity amount+consignee's name+connection
It is mode+shipping address；You can also click following link and directly place an order and pay:Http:// XXX/order? opt= place；
3) client places an order according to the instruction in intelligent server, such as places an order: the 3 casees Li Si 13800000XX province city XX XX
Area；Intelligent server parsing customer data simultaneously sends messages to client, such as: robot parsing Data Concurrent send message to client:
Hello, your order information are as follows: product name: XXXXXX；Quantity: 3 casees；Consignee: Li Si；Contact method: 13800000；It receives
Goods address: the Chengdu self-sufficient and strategically located region software centre area B；Whether PLSCONFM information is correct, replys ' being ' confirmation and places an order, replys ' not being ' and cancel
Order, you can place an order again；
4) client chooses whether to place an order according to the prompting that places an order, and places an order if cancelling, out-of-service；If confirmation places an order, intelligence
Energy server automatically creates order and order success message is sent to client and indicates that client pays；
5) client chooses whether to pay according to payment reminders, if cancelling payment, out-of-service；It will be at if successfully paying
Function payment message is sent to client and pushes order information and logistics information；
6) after this order is successfully paid, intelligent server updates user's building sequence information and saves to cloud platform, Intellectual garment
Business device will update commission information and query information pushes to group master.Intelligent server counts releasing order in each cluster, language
Adopted parsing module parses to order and grabs the order amount of money, and intelligent server is according to the order amount of money in each cluster to group's analytic accounting
Calculate commission.
Fig. 6 is referred to, house keeper is responsible for building sequence administrative unit, and the operating method of building sequence administrative unit is as follows: intelligent server
Starting begins listening for and handles the message of user's input；House keeper initiates the private chat with robot, and house keeper initiates creation building sequence
It orders to intelligent server, the setting of intelligent server push building sequence template is linked to house keeper, and house keeper opens link and carries out building sequence
Template-setup includes at least but is not limited only to following building sequence information in building sequence template, such as building sequence title, building sequence content, building sequence rule
Then, building sequence keyword；House keeper completes the private chat mode for being arranged and returning to robot, and house keeper, which sends, starts building sequence order to intelligence
Server；Intelligent server inquires the building sequence template of house keeper's setting, and obtains relevant group's message；Intelligent server parses building sequence
Form assembly is regularly sent according to building sequence rule and to push away text intelligent server into the corresponding all groups of house keeper and monitor group at pushing away text
In user information, according to semantic analysis result judgement if user wants to place an order automatically guiding user enter lower single process simultaneously
User is completed to place an order；Building sequence activity end, house keeper, which sends, stops building sequence order to robot；Robot inquires and returns to building sequence system
Result is counted to house keeper；The building sequence template that house keeper is arranged in robot is halted state, and group user is notified in relative group, is stopped simultaneously
Only lower single operation of the processing user to this building sequence.
In conclusion the beneficial effect of the embodiment of the present invention is:
1) single service system is applied to the social cluster of such as wechat, QQ under the user in the present invention, and cluster is by intelligent Service
Device whole process is assisted and management, and the message monitoring module of intelligent server obtains the information in cluster, and semantic meaning analysis module is analyzed simultaneously
Obtain user behavior information, tactful processing module selects the business in Service Processing Module according to user behavior information, at business
It manages module finishing service by way of talking with intelligent server to handle, the group for realizing product information promotes and can assist
Help house keeper and group it is main completion place an order payment etc. operation, reduce the management work of administrative staff；
2) relationship of user's keyword and business conduct is defined in tactful processing module, while defining business conduct
The information of corresponding operation flow, the message content of user's input with business conduct Yi Dan matched, the relevant industry of automatic trigger
Business flow processing.
3) intelligent server monitors user message, obtains the behavior outcome of user by semantic analysis, and by policy control
Subsequent processing is taken over and carried out to device distribution operational processor, and system can distribute relevant workflow thread and carry out tracking processing；
4) intelligent server receives user and places an order builds relationship after request with user automatically, and docks, leads to user
Crossing private chat dialogue building sequence mode guides user to complete lower single process.
Present specification describes the example of the embodiment of the present invention, it is not meant to that these embodiments illustrate and describe this
All possible forms of invention.It should be understood that the embodiment in specification can be implemented with a variety of alternative forms.Attached drawing is without in proportion
It draws；Some features can be zoomed in or out to show the details of particular elements.Disclosed specific structure and function details should not
Make limited interpretation, only those skilled in the art is instructed to implement representative basis of the invention in a variety of forms.In the art
It should be understood to the one skilled in the art that the multiple features illustrated and described with reference to either figure can with said in one or more of the other attached drawing
Bright feature combination is to form the embodiment for not yet explicitly illustrating or describing.The assemblage characteristic of explanation provides the generation for being used for typical case
Table embodiment.It is answered however, can according to need with the multiple combinations of the consistent feature of the teachings of the present invention and modification for specific
With or implement.
The foregoing is only a preferred embodiment of the present invention, is not intended to restrict the invention, for the skill of this field
For art personnel, the invention may be variously modified and varied.All within the spirits and principles of the present invention, made any to repair
Change, equivalent replacement, improvement etc., should all be included in the protection scope of the present invention.
Claims (10)
1. single service system under a kind of user based on semantic analysis, which is characterized in that single service system includes under the user
Intelligent server, the intelligent server are applied in cluster, and the intelligent server includes message monitoring module, semantic parsing
Module, tactful processing module, Service Processing Module and exception processing module；The Service Processing Module carries out identity to user
Confirm, the user after confirmation relationship passes through business function corresponding with intelligent server dialogue completion and operates, user identity packet
Include: operation personnel, house keeper, group advocate peace client, and the operation personnel, the house keeper independently send ID authentication request to the intelligence
For energy server to obtain specified permission, the intelligent server adds the visitor according to the user behavior information of the client automatically
Family guides client to complete order placement service by building sequence mode.
2. single service system under the user according to claim 1 based on semantic analysis, which is characterized in that under the user
The application method of single service system is as follows:
S1: starting intelligent server, the message monitoring module inputs information to the user in the cluster and monitors in real time, described
It includes group chat message and single chat information that user, which inputs information,；
S2: when the intelligent server gets user's input information, the semantic meaning analysis module is called to handle the use
Family inputs information, comprising: the user inputs the Keywords matching in information and keywords database, and the user of successful match is defeated
Enter information to parse to obtain message result；If exiting semantic process of analysis without matched keyword；The message result includes message
Type and message content, the semantic meaning analysis module obtain user behavior result according to the message result；
S3: it is described strategy processing module generate service logic tree, it is described strategy processing module according to the user behavior result oneself
The decision branch of dynamic selection service logic tree；
S4: the decision branch corresponds to the Service Processing Module, and Service Processing Module is generated according to the user behavior result
The locating context of dialogue simultaneously pushes the context to the user, and the Service Processing Module includes identification authenticating unit, order
Administrative unit, Service Management Unit, building sequence administrative unit and commission administrative unit.
3. single service system under the user according to claim 1 based on semantic analysis, which is characterized in that the operation people
Member is responsible for the management intelligent server, and operation personnel's permission includes system setting and abnormality processing.
4. single service system under the user according to claim 1 based on semantic analysis, which is characterized in that at service exception
Module is managed, for solving system exception, comprising: when single service unit occurs abnormal under the user, the service exception processing
It is abnormal described in module priority processing；When the service exception processing module not can solve the exception, the intelligent server
Abnormal signal is pushed into the house keeper or operation personnel.
5. single service system under the user according to claim 1 based on semantic analysis, which is characterized in that the operation people
The identity identifying method of member, house keeper, group master, comprising: the intelligent server is matched according to the user identity with user list,
Next step business processing operation is carried out if matching, request personal information is added to corresponding lists if mismatching, and will more
New data is uploaded to cloud platform.
6. single service system under the user according to claim 1 based on semantic analysis, which is characterized in that the client exists
Single chat mode places an order after the completion of payment, comprising: the intelligent server is by the logistics information automatic push to client's single chat pair
Talk about frame.
7. single service system under the user according to claim 2 based on semantic analysis, which is characterized in that the commission pipe
Unit is managed, for paying the main commission of group, comprising: the intelligent server counts total number of orders, the semantic meaning analysis module parsing
And the order amount of money is grabbed, the intelligent server counts the order amount of money.
8. single service system under the user according to claim 1 based on semantic analysis, which is characterized in that the Intellectual garment
Device identification user identity be engaged in as after house keeper, house keeper's rights option is pushed to dialog box.
9. single service system under the user according to claim 1 based on semantic analysis, which is characterized in that the house keeper and
Any one during group is main initiates certification request, and the intelligent server will by house keeper and the main auto-associating of group, intelligent server
Related information result pushes to house keeper or group master respectively.
10. single service system under the user according to claim 1 based on semantic analysis, which is characterized in that the building sequence
Administrative unit is managed by the house keeper, for providing guiding service to the client, comprising: the house keeper initiates creation building sequence life
It enables to the intelligent server, the intelligent server push building sequence template gives the house keeper, and the house keeper is to the building sequence mould
It is sent after plate editor and starts building sequence order to the intelligent server, the intelligent server real time monitoring and statistics building sequence information
And the house keeper being supplied to inquire after information preservation, END instruction is sent to the intelligent server, the intelligence by the house keeper
Ending message is sent to cluster by server.
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