CN109559760A - A kind of sentiment analysis method and system based on voice messaging - Google Patents
A kind of sentiment analysis method and system based on voice messaging Download PDFInfo
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- 238000004458 analytical method Methods 0.000 title claims abstract description 76
- 238000000034 method Methods 0.000 claims abstract description 22
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- 230000006854 communication Effects 0.000 claims description 21
- 238000004891 communication Methods 0.000 claims description 20
- 230000005540 biological transmission Effects 0.000 claims description 8
- 230000002996 emotional effect Effects 0.000 claims description 6
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- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L25/00—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00
- G10L25/48—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use
- G10L25/51—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination
- G10L25/63—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination for estimating an emotional state
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Abstract
The sentiment analysis method and system based on voice messaging that the embodiment of the invention discloses a kind of, it is related to speech analysis techniques field, the method is applied to the scene that both sides carry out conversation voice, and the method is executed by server, which comprises receives the voice messaging of voice acquisition device acquisition；Ad Hoc audio file is generated, the phonetic feature of the Ad Hoc audio file is extracted；Sentiment analysis is carried out according to the phonetic feature, provides sentiment analysis result；Sentiment analysis result is sent to user with different ways of presentation.The present invention is able to solve the problem of cannot understanding the emotion for linking up both sides well in talk.
Description
Technical field
The present embodiments relate to speech analysis techniques fields, and in particular to a kind of sentiment analysis side based on voice messaging
Method and system.
Background technique
With the fast development of big data, artificial intelligence technology, the multimedia messages such as voice, text, image, video are obtained
It excavates energetically, the intelligence experience on the sense organs such as vision, the sense of hearing is provided for user.And in these multimedia messages, voice messaging
Importance it is especially prominent.Either voice is linked up or audio video transmission, speech emotional analysis are to analyse in depth communication effectiveness
An important directions.
Emotional problems are to perplex the main problem of most of city men and women, and in social life, it is very that voice, which links up information,
Important information can be seen that the attitude of a people by the tone of double talk, tone, answer speed etc., but for this
The judgement of a little voice messagings, judges, and will receive the influence of language environment and mood simply by personal subjective consciousness, leads
It causes judging nicety rate not high, many AC machine meetings can be missed.
Therefore, people is helped to understand the emotion and attitude of talk other side well by machine learning and big data, from
And correctly judge that the communication effectiveness of both sides is necessary.
Summary of the invention
For this purpose, the embodiment of the present invention provides a kind of sentiment analysis method and system based on voice messaging, to solve handing over
The problem of emotion for linking up both sides cannot be understood in what is said or talked about well.
To achieve the goals above, embodiments of the present invention provide the following technical solutions: providing a kind of based on voice letter
The sentiment analysis method of breath, the method are applied to the scene that both sides carry out conversation voice, and the method is executed by server, institute
The method of stating includes: the voice messaging for receiving voice acquisition device acquisition；Ad Hoc audio file is generated, the Ad Hoc audio text is extracted
The phonetic feature of part；Sentiment analysis is carried out according to the phonetic feature, provides sentiment analysis result；With different ways of presentation to
User sends sentiment analysis result.
Preferably, the method for the voice acquisition device acquisition voice messaging includes: that user passes through intelligent sound or communication
Terminal and the other user carry out voice communication, intelligent sound or communication terminal and server is established and communicated to connect, and logical to voice
Words carry out being sent to server after record generates voice messaging.
Preferably, the phonetic feature that the server extracts includes: the included sentence of volume, the tone, voice of voice
Tone, voice include interval between sentence, the continuity and emotional change of time, call used in call.
Preferably, the server includes: server to voice according to the method that the phonetic feature carries out sentiment analysis
After feature is analyzed, the comprehensive numerical value of the voice and the tone spoken according to other side in talk obtains Xiang Yuedu, and according to voice spy
Obtain out attention rate.
Preferably, the method that the server provides sentiment analysis result includes: server according to mutually happy degree and attention rate
Applied Psychology analysis method obtains emotion index, then the emotion index is matched with the emotion result in database,
Finally provide corresponding sentiment analysis result.
Preferably, sentiment analysis result is sent to user, user by the server in a manner of text or voice broadcast
Access mode is selected by client.
Preferably, the user includes: to be given birth to automatically by client in such a way that client consults sentiment analysis result
At default sequence successively inquire, or inquired by the phone number of other side, or pass through the registration of intelligent sound or communication terminal
Account inquiry.
A kind of sentiment analysis system based on voice messaging, which is characterized in that the system comprises: voice acquisition device,
Including intelligent sound or communication terminal, for acquiring the voice messaging of dialogue both sides, and it is sent to server；Server is used for
Voice messaging is received, provides sentiment analysis as a result, and feeding back to user with different ways of presentation；Client, for receiving clothes
The sentiment analysis that business device generates is as a result, for customer inquiries.
Preferably, the server includes: receiving unit, for receiving the voice messaging of voice acquisition device transmission；Language
Sound processing unit for generating Ad Hoc audio file, and extracts the phonetic feature of the Ad Hoc audio file；Sentiment analysis list
Member provides sentiment analysis result for carrying out sentiment analysis according to the phonetic feature；Transmission unit, for different exhibitions
Existing mode sends sentiment analysis result to user.
Embodiment according to the present invention, the present invention has the advantage that the present invention is by server to communication both sides'
Voice messaging is analyzed, and show that Xiang Yuedu and attention rate are compared analysis with database again and obtain sentiment analysis as a result, energy
Enough real feelings for more accurately analyzing other side；Server provides different ways of presentation and selects for user, with higher
Operability.
Detailed description of the invention
It, below will be to embodiment party in order to illustrate more clearly of embodiments of the present invention or technical solution in the prior art
Formula or attached drawing needed to be used in the description of the prior art are briefly described.It should be evident that the accompanying drawings in the following description is only
It is merely exemplary, it for those of ordinary skill in the art, without creative efforts, can also basis
The attached drawing of offer, which is extended, obtains other implementation attached drawings.
Fig. 1 is a kind of flow chart of the sentiment analysis method based on voice messaging provided in an embodiment of the present invention；
Fig. 2 is a kind of structure chart of the sentiment analysis system based on voice messaging provided in an embodiment of the present invention；
In figure: voice acquisition device 1, server 2, client 3, receiving unit 4, Audio Processing Unit 5, sentiment analysis list
First 6, transmission unit 7.
Specific embodiment
Embodiments of the present invention are illustrated by particular specific embodiment below, those skilled in the art can be by this explanation
Content disclosed by book is understood other advantages and efficacy of the present invention easily, it is clear that described embodiment is the present invention one
Section Example, instead of all the embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art are not doing
Every other embodiment obtained under the premise of creative work out, shall fall within the protection scope of the present invention.
With reference to Fig. 1, the sentiment analysis method based on voice messaging that the present embodiment provides a kind of is applied to both sides and carries out voice
The scene of talk, the method are executed by server 2, and method includes:
S1, the voice messaging that voice acquisition device 1 acquires is received；
S2, Ad Hoc audio file is generated, extracts the phonetic feature of the Ad Hoc audio file；
S3, sentiment analysis is carried out according to the phonetic feature, provides sentiment analysis result；
S4, sentiment analysis result is sent to user with different ways of presentation.
Further, in step S1, the method that voice acquisition device 1 acquires voice messaging includes: that user passes through intelligent language
Sound or communication terminal and the other user carry out voice communication, intelligent sound or communication terminal and server 2 is established and communicated to connect, and
Voice communication is carried out to be sent to server 2 after record generates voice messaging.Specifically, user is whole by intelligent sound or communication
End such as intelligent sound phone and application APP, directly dial counterpart telephone by intelligent sound phone and converse, will converse
Server 2 is sent to after content record, after good friend can also being added by APP and other side, by good friend's call function of APP into
Row call, while dialog context is uploaded to the cloud platform of server 2 by APP.Voice acquisition device 1 is also possible to have recording function
The voice collector that connection can be established with server 2 of energy.
In step S2, the phonetic feature that the server 2 extracts includes: the included sentence of volume, the tone, voice of voice
Tone, voice include that the interval between sentence, time, the continuity of call and emotional change used in call etc. are able to reflect
The feature of speaker's mood, server 2 generate Ad Hoc audio file, can be avoided the occupancy of the excessive memory of server 2.
In step S3, server 2 includes: server 2 to voice according to the method that the phonetic feature carries out sentiment analysis
After feature is analyzed, the comprehensive numerical value of the voice and the tone spoken according to other side in talk obtains Xiang Yuedu, and according to voice spy
Obtain out attention rate.It is 78% as mutually pleased degree, attention rate 82%.The index height of Xiang Yuedu is spoken by other side in talk
The comprehensive numerical statistic of voice and the tone and determination, it thereby it is assumed that out other side to your vibes degree, because one
The emotional change for usually showing him in the speech of people, betrays his heart activity and he is inclined to the emotion of people.Attention rate takes
The degree of concern that certainly call is held itself in both call sides emotional change and telephone user.Certainly, the height and words of Xiang Yuedu
Topic itself can generate direct influence to the numerical result of attention rate.Sentimental psychology is studies have shown that Xiang Yuedu and concern degree
Value represents his attitude to other side, while showing that attention level that other side keeps in communication process and psychology are involved in journey
Degree.It can be derived that very accurate sentiment analysis result by degree and attention rate is mutually pleased.
Then server 2 obtains emotion index according to degree and attention rate Applied Psychology analysis method is mutually pleased, then will be described
Emotion index is matched with the emotion result in database, finally provides corresponding sentiment analysis result.Sentiment analysis result
Form include sentiment analysis+blessing language, such as: " you have the feeling seem to have met before? seem old friend after a long separation
? it appear that you enjoy a lot other side each other.You care for each other, and trust each other ..., most can finally, giving your head
Represent the poem of your affective state this moment, the blessing taken to you！"
In step S4, sentiment analysis result is sent to user in a manner of text or voice broadcast by the server 2, is used
Family selects access mode by client 3.Access mode includes: that the default sequence automatically generated by client 3 is successively inquired,
Or it is inquired by the phone number of other side, or inquired by APP register account number.The method can satisfy the different of different user and practise
It is used, there is applicability.
With reference to Fig. 2, the sentiment analysis system based on voice messaging that the present embodiment provides a kind of, comprising:
Voice acquisition device 1, including intelligent sound or communication terminal are talked with such as intelligent sound phone or APP for acquiring
The voice messaging of both sides, and it is sent to server 2；Server 2, for receiving voice messaging, provide sentiment analysis as a result, and with
Different ways of presentation feed back to user；Client 3, for receiving the sentiment analysis of the generation of server 2 as a result, looking into for client
It askes.Voice acquisition device 1, server 2 and client 3 communicate to connect.
Further, the server 2 includes: receiving unit 4, for receiving the voice letter of the transmission of voice acquisition device 1
Breath；Audio Processing Unit 5 for generating Ad Hoc audio file, and extracts the phonetic feature of the Ad Hoc audio file；Emotion point
Unit 6 is analysed, for carrying out sentiment analysis according to the phonetic feature, provides sentiment analysis result；Transmission unit 7, for not
Same ways of presentation sends sentiment analysis result to user.Receiving unit 4, Audio Processing Unit 5, sentiment analysis unit 6 and hair
Unit 7 is sent to be sequentially connected.
Although above having used general explanation and specific embodiment, the present invention is described in detail, at this
On the basis of invention, it can be made some modifications or improvements, this will be apparent to those skilled in the art.Therefore,
These modifications or improvements without departing from theon the basis of the spirit of the present invention are fallen within the scope of the claimed invention.
Claims (9)
1. a kind of sentiment analysis method based on voice messaging, which is characterized in that the method is applied to both sides and carries out voice friendship
The scene of what is said or talked about, the method are executed by server, which comprises
Receive the voice messaging of voice acquisition device acquisition；
Ad Hoc audio file is generated, the phonetic feature of the Ad Hoc audio file is extracted；
Sentiment analysis is carried out according to the phonetic feature, provides sentiment analysis result；
Sentiment analysis result is sent to user with different ways of presentation.
2. a kind of sentiment analysis method based on voice messaging as described in claim 1, which is characterized in that the voice collecting
The method of device acquisition voice messaging includes: that user passes through intelligent sound or communication terminal and the other user's progress voice communication,
Intelligent sound or communication terminal and server, which are established, to be communicated to connect, and send after record generates voice messaging to voice communication
To server.
3. a kind of sentiment analysis method based on voice messaging as described in claim 1, which is characterized in that the server mentions
The phonetic feature taken include: the tone of the included sentence of volume, the tone, voice of voice, voice include sentence between interval,
The continuity and emotional change of time, call used in conversing.
4. a kind of sentiment analysis method based on voice messaging as described in claim 1, which is characterized in that the server root
It include: after server analyzes phonetic feature, according to right in talk according to the method that the phonetic feature carries out sentiment analysis
The comprehensive numerical value of the voice and the tone just spoken obtains Xiang Yuedu, and obtains attention rate according to phonetic feature.
5. a kind of sentiment analysis method based on voice messaging as described in claim 1 or 4, which is characterized in that the service
The method that device provides sentiment analysis result includes: server according to mutually pleasing degree and attention rate Applied Psychology analysis method obtains feelings
Feel index, then the emotion index is matched with the emotion result in database, finally provides corresponding sentiment analysis knot
Fruit.
6. a kind of sentiment analysis method based on voice messaging as claimed in claim 5, which is characterized in that the server will
Sentiment analysis result is sent to user in a manner of text or voice broadcast, and user selects access mode by client.
7. a kind of sentiment analysis method based on voice messaging as claimed in claim 6, which is characterized in that the user passes through
The mode that client consults sentiment analysis result includes: that the default sequence automatically generated by client is successively inquired, or is passed through
The phone number of other side is inquired, or is inquired by the register account number of intelligent sound or communication terminal.
8. a kind of sentiment analysis system based on voice messaging, which is characterized in that the system comprises:
Voice acquisition device, including intelligent sound or communication terminal for acquiring the voice messaging of dialogue both sides, and are sent to clothes
Business device；
Server provides sentiment analysis as a result, and feeding back to user with different ways of presentation for receiving voice messaging；
Client, for receiving the sentiment analysis of server generation as a result, for customer inquiries.
9. a kind of sentiment analysis system based on voice messaging as claimed in claim 8, which is characterized in that the server packet
It includes:
Receiving unit, for receiving the voice messaging of voice acquisition device transmission；
Audio Processing Unit for generating Ad Hoc audio file, and extracts the phonetic feature of the Ad Hoc audio file；
Sentiment analysis unit provides sentiment analysis result for carrying out sentiment analysis according to the phonetic feature；
Transmission unit, for sending sentiment analysis result to user with different ways of presentation.
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Cited By (2)
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| CN110211563A (en) * | 2019-06-19 | 2019-09-06 | 平安科技（深圳）有限公司 | Chinese speech synthesis method, apparatus and storage medium towards scene and emotion |
| CN110211563B (en) * | 2019-06-19 | 2024-05-24 | 平安科技（深圳）有限公司 | Chinese speech synthesis method, device and storage medium for scenes and emotion |
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