CN109542249A - A kind of Intelligent dialogue guidance system based on mobile phone phonetic input method - Google Patents
A kind of Intelligent dialogue guidance system based on mobile phone phonetic input method Download PDFInfo
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- CN109542249A CN109542249A CN201811370384.0A CN201811370384A CN109542249A CN 109542249 A CN109542249 A CN 109542249A CN 201811370384 A CN201811370384 A CN 201811370384A CN 109542249 A CN109542249 A CN 109542249A
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- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/02—Input arrangements using manually operated switches, e.g. using keyboards or dials
- G06F3/023—Arrangements for converting discrete items of information into a coded form, e.g. arrangements for interpreting keyboard generated codes as alphanumeric codes, operand codes or instruction codes
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- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting
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Abstract
The invention discloses a kind of, and the Intelligent dialogue based on mobile phone phonetic input method guides system, including mobile phone phonetic input method station, conversation content monitors module, rear end, load balancing module, cache module, Intelligent dialogue analysis module, relational database and model database, the mobile phone phonetic input method station and conversation content monitor module and are all connected with the load balancing module in rear end, and actual conversation processing module and operation system back end interface module are connected by load balancing module, the actual conversation processing module and operation system back end interface module are respectively connected with the cache module for caching dialogue text and candidate answers, and actual conversation processing module is also connected with Intelligent dialogue analysis module.The Intelligent dialogue based on mobile phone phonetic input method guides system, provides sale guidance for representative of sales & marketing, extracts chat word content and analyze and rapidly obtain answer, answer a question, the function of products Presentation advantage attraction, convenient for promoting the use of.
Description
Technical field
The invention belongs to marketing system technical fields, and in particular to a kind of Intelligent dialogue based on mobile phone phonetic input method draws
Guiding systems.
Background technique
Online sale as its name suggests exactly sells product by internet, and essence is exactly using internet as tool
It is sold.
At present during representative of sales & marketing carries out sale by chat tool, in face of new traffic issues, new production
In terms of the contents such as product advantage attraction when problem, is generally replicated by representative of sales & marketing individual paste sale words art original text text in the prior art
The modes such as shelves carry out, and cooperate and returned by artificial understanding, memory, search to answer professional knowledge and product advantage attraction
It answers, causes efficiency during answering lower, and due to the difference of sales force's ability, the quality level of answer is different, thus nothing
Method detailed products Presentation advantage attraction is easy to influence the sale of product.
Summary of the invention
The purpose of the present invention is to provide a kind of, and the Intelligent dialogue based on mobile phone phonetic input method guides system, on solving
State the problem of proposing in background technique.
To achieve the above object, the invention provides the following technical scheme: a kind of intelligence based on mobile phone phonetic input method is right
Guidance system is talked about, including mobile phone phonetic input method station, conversation content monitor module, rear end, load balancing module, caching mould
Block, Intelligent dialogue analysis module, relational database and model database, the mobile phone phonetic input method station and conversation content
It monitors module and is all connected with the load balancing module in rear end, and actual conversation processing module and industry are connected by load balancing module
Business System Back-end interface module, the actual conversation processing module and operation system back end interface module are respectively connected with for caching
Talk with the cache module of text and candidate answers, and actual conversation processing module is also connected with the intelligence for analyzing processing information
Dialog analysis module, one end of the Intelligent dialogue analysis module are also connected with cache module, and the other end is connected for storing number
It is believed that the model database of breath, the cache module also pass through operation system back end interface module and are connected with relational database.
Preferably, the conversation content monitors the real time data for passing through WEBSOCKET streaming between module and back-end services
Transport protocol carries out transmission actual conversation content.
Preferably, the Intelligent dialogue analysis module include analytical unit for being analyzed information and to analysis after
The processor unit that is handled of information, wherein analysis information includes calculating natural-sounding processing, understanding that client currently asks
The relevant knowledge content saved in the intention of topic, relevant entity and system knowledge base.
Preferably, the mobile phone phonetic input method station includes edit cell, query unit and display unit, wherein compiling
Module to be collected to be connected with model database, query unit is connected with relational database, and display unit is connected with display module,
And display module is smart phone display screen.
Preferably, the cache module is also connected with display module, for showing the information of caching on the display module
Show.
Preferably, the mobile phone phonetic input method station is also connected with grading module, and connects rear end by grading module.
Technical effect and advantage of the invention: system should be guided based on the Intelligent dialogue of mobile phone phonetic input method, by setting
It sets conversation content and monitors module, actual conversation processing module, Intelligent dialogue analysis module and cache module, it can be in representative of sales & marketing
It during carrying out sale by chat tool, is realized by machine and sale guidance is provided, extracted chat word content and carry out
Answer, the function of answering a question with products Presentation advantage attraction are analyzed and rapidly obtained, is led in the prior art to solve
To understand, recall, search for that efficiency during professional knowledge and product advantage attraction etc. is lower, quality level to answer by artificial
Different problem keeps service feature more preferable, improves the sales volume of company, at the same be provided with operation system back end interface module and
Relational database will can be putd question to every time to be saved in information unifications such as answers by " operation system back end interface module " and " be closed
It is database " in, facilitate the work such as following data analysis, vocational work quality examination, is finally provided with grading module, it can
After the completion of each call, scoring feedback is provided whether to the prompt answer of conversational system accurately, system is based on should
Automated tuning model is fed back, the accuracy rate of total system is continuously improved with using.
Detailed description of the invention
Fig. 1 is that structure of the invention combines block diagram；
Fig. 2 is that mobile phone phonetic input method station of the invention connects block diagram；
Fig. 3 is grading module structural block diagram of the invention.
In figure: 1 mobile phone phonetic input method station, 2 conversation contents monitor module, 3 load balancing modules, 4 actual conversations
Processing module, 5 operation system back end interface modules, 6 Intelligent dialogue analysis modules, 7 cache modules, 8 model databases, 9 relationships
Database, 10 display modules, 11 grading modules, 12 rear ends.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
The present invention provides a kind of Intelligent dialogues based on mobile phone phonetic input method as shown in Figs. 1-3 to guide system, packet
Include mobile phone phonetic input method station 1, conversation content monitors module 2, rear end 12, load balancing module 3, cache module 7, intelligence
Dialog analysis module 6, relational database 9 and model database 8, the mobile phone phonetic input method station 1 and conversation content prison
The load balancing module 3 for listening module 2 to be all connected in rear end 12, and actual conversation processing module 4 is connected by load balancing module 3
With operation system back end interface module 5, the actual conversation processing module 4 and operation system back end interface module 5 are respectively connected with
For caching the cache module 7 of dialogue text and candidate answers, and actual conversation processing module 4 is also connected with and handles for analysis
The Intelligent dialogue analysis module 6 of information, one end of the Intelligent dialogue analysis module 6 are also connected with cache module 7, and the other end connects
The model database 8 of information for storing data is connect, the cache module 7 is also connected by operation system back end interface module 5
There is relational database 9.
Specifically, the conversation content monitors the reality between module 2 and the service of rear end 12 by streamings such as WEBSOCKET
When Data Transport Protocol carry out transmission actual conversation content, realize real-time detection conversation content and to the back-end transmit, wherein talking with
Content includes but is not limited to: dialog text under cell phone specified conditions in the locally stored database of extraction and analysis,
The usability of program fragments that insertion this system is integrated in the mobile terminal App of cooperative development automatically extracts dialog text etc..
Specifically, the Intelligent dialogue analysis module 6 includes analytical unit for being analyzed information and to analysis
The processor unit that information afterwards is handled, wherein analysis information includes calculating natural-sounding processing, understanding that client is current
The relevant knowledge content saved in the intention of problem, relevant entity and system knowledge base finally calculates candidate answer column
Table.
Specifically, the mobile phone phonetic input method station 1 includes edit cell, query unit and display unit, wherein
Editor module is connected with model database 8, and query unit is connected with relational database 9, display unit and display module 10
It is connected, and display module 10 is smart phone display screen.
Specifically, the cache module 7 is also connected with display module 10, the information for that will cache is enterprising in display module 10
Row display, facilitates the candidate answers real-time display that the existing customer stored in caching is putd question in the page, representative of sales & marketing can select
It selects candidate answers or voluntarily modification, input content is sent.
Specifically, the mobile phone phonetic input method station 1 is also connected with grading module 11, and connected by grading module 11
Rear end 12 provides scoring feedback whether realizing the prompt answer provided to system in the dialogue accurately.
Specifically, should based on mobile phone phonetic input method Intelligent dialogue guide system, in use, representative of sales & marketing with
When client carries out word dialog and uses this system, in mobile phone mobile terminal, the conversation content of deployment is monitored 2 service processes of module and is opened
Dynamic, real-time detection conversation content is simultaneously transmitted to the back-end, after actual conversation content reaches load balancing module 3 of back-end services,
The module can be forwarded to actual conversation processing module 4, and the calculating which carries out mainly includes that dialogue text is first stored in this and is led to
Corresponding 7 position of cache module is talked about, and calls the service of Intelligent dialogue analysis module 6 to carry out natural-sounding processing and calculates, understands visitor
The intention of family current problem, relevant entity, the relevant knowledge content saved in system knowledge base finally calculate candidate answer
Then candidate answers list is stored in corresponding 7 service position of cache module of the call by case list, currently and in client's dialogue
Representative of sales & marketing carries out text input using mobile phone phonetic input method station 1, what which pushed by poll or with server-side
Mode refreshes in real time with the progress of dialogue, and the candidate answers real-time display that the existing customer stored in caching is putd question to is existed
The page, representative of sales & marketing can choose candidate answers or voluntarily modification, input content are sent, after often leading to end-of-dialogue, sale
Scoring is provided whether representing the prompt answer that can be provided by mobile phone phonetic input method station 1 to system in the dialogue accurately
Feedback, and is transferred in grading module 11, and system can be based on the feedback automated tuning model, make the accuracy rate of total system with
Use and is continuously improved, and often lead to dialogue end up, system also can saved in caching call text, system detection to mention
It asks and is saved in relational database 9 with information unifications such as answers by 5 service of operation system back end interface module, facilitate future
The work such as data analysis, vocational work quality examination, furthermore when the content needs that model database 8 stores are modified and are increased
When, directly the content in model database 8 is increased and decreased using mobile phone phonetic input method station 1.Finally, it should be noted that
The foregoing is only a preferred embodiment of the present invention, is not intended to restrict the invention, although with reference to the foregoing embodiments to this
Invention is described in detail, for those skilled in the art, still can be to recorded in foregoing embodiments
Technical solution modify or equivalent replacement of some of the technical features, it is all in the spirit and principles in the present invention
Within, any modification, equivalent replacement, improvement and so on should all be included in the protection scope of the present invention.
Claims (6)
1. a kind of Intelligent dialogue based on mobile phone phonetic input method guides system, including it is mobile phone phonetic input method station (1), right
Content is talked about to monitor module (2), rear end (12), load balancing module (3), cache module (7), Intelligent dialogue analysis module (6), close
It is database (9) and model database (8), it is characterised in that: the mobile phone phonetic input method station (1) and conversation content prison
The load balancing module (3) for listening module (2) to be all connected in rear end (12), and actual conversation is connected by load balancing module (3)
Processing module (4) and operation system back end interface module (5) terminate after the actual conversation processing module (4) and operation system
Mouth mold block (5) is respectively connected with the cache module (7) for caching dialogue text and candidate answers, and actual conversation processing module
(4) be also connected with for analyze processing information Intelligent dialogue analysis module (6), the one of the Intelligent dialogue analysis module (6)
End is also connected with cache module (7), and the other end connects the model database (8) of information for storing data, the cache module
(7) relational database (9) are also connected with by operation system back end interface module (5).
2. a kind of Intelligent dialogue based on mobile phone phonetic input method according to claim 1 guides system, it is characterised in that:
The conversation content monitors the real-time Data Transmission agreement for passing through WEBSOCKET streaming between module (2) and rear end (12) service
Carry out transmission actual conversation content.
3. a kind of Intelligent dialogue based on mobile phone phonetic input method according to claim 1 guides system, it is characterised in that:
The Intelligent dialogue analysis module (6) include analytical unit for being analyzed information and to the information after analysis at
The processor unit of reason, wherein analysis information includes intention, the correlation for calculating to natural-sounding processing, understanding client's current problem
Entity and system knowledge base in the relevant knowledge content that saves.
4. a kind of Intelligent dialogue based on mobile phone phonetic input method according to claim 1 guides system, it is characterised in that:
The mobile phone phonetic input method station (1) includes edit cell, query unit and display unit, wherein editor module and model
Database (8) is connected, and query unit is connected with relational database (9), and display unit is connected with display module (10), and
Display module (10) is smart phone display screen.
5. a kind of Intelligent dialogue based on mobile phone phonetic input method according to claim 1 guides system, it is characterised in that:
The cache module (7) is also connected with display module (10), for showing the information of caching on display module (10).
6. a kind of Intelligent dialogue based on mobile phone phonetic input method according to claim 1 guides system, it is characterised in that:
The mobile phone phonetic input method station (1) is also connected with grading module (11), and passes through grading module (11) connection rear end (12).
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| CN201811370384.0A CN109542249A (en) | 2018-11-17 | 2018-11-17 | A kind of Intelligent dialogue guidance system based on mobile phone phonetic input method |
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| CN201811370384.0A CN109542249A (en) | 2018-11-17 | 2018-11-17 | A kind of Intelligent dialogue guidance system based on mobile phone phonetic input method |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN112967735A (en) * | 2021-02-23 | 2021-06-15 | 北京达佳互联信息技术有限公司 | Training method of voice quality detection model and voice quality detection method |
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