CN109525741B - Data processing method, device and computer readable storage medium - Google Patents
Data processing method, device and computer readable storage medium Download PDFInfo
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- CN109525741B CN109525741B CN201811551113.5A CN201811551113A CN109525741B CN 109525741 B CN109525741 B CN 109525741B CN 201811551113 A CN201811551113 A CN 201811551113A CN 109525741 B CN109525741 B CN 109525741B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
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- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
- G06F21/60—Protecting data
- G06F21/62—Protecting access to data via a platform, e.g. using keys or access control rules
- G06F21/6218—Protecting access to data via a platform, e.g. using keys or access control rules to a system of files or objects, e.g. local or distributed file system or database
- G06F21/6245—Protecting personal data, e.g. for financial or medical purposes
- G06F21/6254—Protecting personal data, e.g. for financial or medical purposes by anonymising data, e.g. decorrelating personal data from the owner's identification
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- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5175—Call or contact centers supervision arrangements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
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Abstract
The application discloses a data processing method, a data processing device and a computer readable storage medium. The method comprises the following steps: after a virtual number is sent to an agent device, whether the agent device initiates a call request for the virtual number is detected; when detecting that the agent equipment initiates a call request for the virtual number, acquiring an operation record of user equipment corresponding to the virtual number on a specified page; judging whether transaction operation exists in the operation record; if the transaction data exists, the transaction data corresponding to the transaction operation is acquired, the workload of the staff of the first party can be reduced through the method, the probability of error or missed note of the transaction data record is favorably reduced, meanwhile, the authenticity of the transaction data record is favorably improved, and the consistency of the transaction data acquired by the first party and the second party is favorably improved.
Description
Technical Field
The present application relates to the field of communications technologies, and in particular, to a data processing method, an apparatus, and a computer-readable storage medium.
Background
When the first party and the second party cooperate with each other, the first party needs to provide user resources to the second party on the premise of ensuring the safety of the user resources (the user resources comprise personal information such as contact telephone, user name, birthday and the like), the second party can adopt a telephone form to develop marketing or service development for a user, when the second party successfully develops a user, the user can purchase a product to generate a money transaction, because the first party is the party providing user data, after the second party successfully develops the user, the money transaction needs to be divided into a part for the first party, so the first party needs to know specific money transaction for subsequent division, in the prior art, after the second party successfully develops the user, the second party needs to inform the first party of the money transaction, the first party manually records the money transaction, and when the second party successfully develops more users, the manual workload of the first party is larger, the mode can lead to higher manual workload of the first party, and an effective solution is not provided at present aiming at the problem of higher manual workload caused by the existing data processing system.
Disclosure of Invention
The present application is directed to a data processing method, apparatus, and computer-readable storage medium for reducing human workload.
In order to achieve the above object, an aspect of the present application provides a data processing method, including:
after a virtual number is sent to an agent device, whether the agent device initiates a call request to the virtual number is detected, wherein the virtual number is generated after desensitization processing is carried out on a user telephone;
when detecting that the agent equipment initiates a call request for the virtual number, acquiring an operation record of user equipment corresponding to the virtual number on a specified page;
judging whether transaction operation exists in the operation record; and
and if so, acquiring transaction data corresponding to the transaction operation.
Optionally, after obtaining transaction data corresponding to the transaction operation, the method further includes:
generating first transaction classification data according to the transaction data and a preset first classification proportion; and
adding information indicating both parties of the transaction to which the first share corresponds in proportion to the first transaction share data.
Optionally, after generating the first transaction split data, the method further comprises:
generating second transaction divided data according to the first transaction divided data and a preset second proportion; and
adding information indicating the two parties to the transaction that correspond proportionally to the second score to the second transaction score data.
Optionally, the obtaining of the operation record of the user equipment corresponding to the virtual number on the designated page includes:
after the seat equipment establishes a call connection with the user equipment, monitoring voice data of the seat equipment and the user equipment in a call process;
recognizing the voice data to determine first voice data corresponding to the seat equipment and second voice data corresponding to the user equipment;
judging whether a first specified sentence appears in the first voice data or not, and judging whether a second specified sentence appears in the second voice data or not; and
and when the first specified sentence appears in the first voice data and the second specified sentence appears in the second voice data, monitoring the operation of the user equipment on the specified page to obtain the operation record.
Optionally, sending the virtual number to the agent device includes:
acquiring the number of seat telephones of the seat equipment in a working state at present;
selecting N times the number of user telephones from the user telephones to perform desensitization processing so as to generate the virtual number; and
and sending the virtual number to the agent equipment, wherein N is a positive integer.
Optionally, sending the virtual number to the agent device includes:
selecting a specified number of user telephones from the user telephones to perform desensitization processing so as to generate the virtual number; and
and sending the virtual number to the agent equipment.
Optionally, desensitizing the user telephone to generate the virtual number comprises:
and replacing at least one digit in the user telephone by using a specified character so as to take the replaced user number as the virtual number.
Optionally, replacing at least one digit in the user's phone with the specified character comprises:
replacing the fourth through seventh bits of data in the user phone with the designated character.
Optionally, after replacing at least one digit in the user phone with the specified character, the method further comprises:
allocating a unique character string to the replaced user telephone; and
and combining the unique character string and the replaced user telephone, and taking the combined character string as the virtual number.
Optionally, after detecting that the agent device initiates a call request for the virtual number, before acquiring an operation record of the user device on a specified page, the method further includes:
inquiring a user telephone corresponding to the virtual number; and
and sending a call request carrying the user telephone corresponding to the virtual number to a voice gateway so as to establish a call connection between the seat equipment and the user equipment.
To achieve the above object, another aspect of the present application provides a data processing apparatus for performing the method according to any one of the above aspects.
In order to achieve the above object, another aspect of the present application provides a computer-readable storage medium storing a computer program, wherein the computer program is configured to implement the steps of any one of the above methods when executed in a computer processor.
The technical scheme provided by the embodiment of the application can have the following beneficial effects:
in the application, after the virtual number is sent to the agent device, whether the agent device initiates a call request for the virtual number is detected, after the agent device initiates the call request for the virtual number is detected, an operation record of user equipment corresponding to the virtual number on a designated page is obtained, whether a transaction operation exists in the operation record is judged, if yes, transaction data corresponding to the transaction operation is obtained, when a user telephone is provided by a first party, the agent device is a second party device, by the method, the second party can not know the real telephone number of the user, the safety of user information is improved, and after the second party develops the user successfully (the transaction operation exists in the operation record), the transaction data can be recorded, and the mode of recording the transaction data does not need manual participation, so the workload of a first party staff can be reduced by the method, the method is favorable for reducing the probability of wrong or missed transaction data records, and simultaneously is favorable for improving the authenticity of the transaction data records and the consistency of the transaction data acquired by the first party and the second party.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this application, serve to provide a further understanding of the application and to enable other features, objects, and advantages of the application to be more apparent. The drawings and their description illustrate the embodiments of the invention and do not limit it. In the drawings:
fig. 1 is a schematic flow chart of a data processing method provided in the present application;
FIG. 2 is a schematic flow chart of another data processing method provided herein;
FIG. 3 is a schematic flow chart of another data processing method provided herein;
FIG. 4 is a schematic flow chart of another data processing method provided herein;
FIG. 5 is a schematic flow chart of another data processing method provided herein;
FIG. 6 is a schematic flow chart of another data processing method provided herein;
FIG. 7 is a schematic flow chart diagram of another data processing method provided herein;
FIG. 8 is a schematic flow chart diagram of another data processing method provided herein;
FIG. 9 is a schematic structural diagram of a data processing apparatus provided in the present application;
FIG. 10 is a schematic diagram of another data processing apparatus provided in the present application;
FIG. 11 is a schematic diagram of another data processing apparatus provided in the present application; and
fig. 12 is a schematic structural diagram of another data processing apparatus provided in the present application.
Detailed Description
In order to make the technical solutions better understood by those skilled in the art, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only partial embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
It should be noted that the terms "first," "second," and the like in the description and claims of this application and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It should be understood that the data so used may be interchanged under appropriate circumstances such that embodiments of the application described herein may be used. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
In this application, the terms "upper", "lower", "left", "right", "front", "rear", "top", "bottom", "inner", "outer", "middle", "vertical", "horizontal", "lateral", "longitudinal", and the like indicate orientations or positional relationships based on the orientations or positional relationships shown in the drawings. These terms are used primarily to better describe the present application and its embodiments, and are not used to limit the indicated devices, elements or components to a particular orientation or to be constructed and operated in a particular orientation.
Moreover, some of the above terms may be used to indicate other meanings besides the orientation or positional relationship, for example, the term "on" may also be used to indicate some kind of attachment or connection relationship in some cases. The specific meaning of these terms in this application will be understood by those of ordinary skill in the art as appropriate.
Furthermore, the terms "mounted," "disposed," "provided," "connected," and "sleeved" are to be construed broadly. For example, it may be a fixed connection, a removable connection, or a unitary construction; can be a mechanical connection, or an electrical connection; may be directly connected, or indirectly connected through intervening media, or may be in internal communication between two devices, elements or components. The specific meaning of the above terms in the present application can be understood by those of ordinary skill in the art as appropriate.
It should be noted that the embodiments and features of the embodiments in the present application may be combined with each other without conflict. The present application will be described in detail below with reference to the embodiments with reference to the attached drawings.
Fig. 1 is a schematic flow chart of a data processing method provided in the present application, and as shown in fig. 1, the method includes the following steps:
101. after the virtual number is sent to the seat equipment, whether the seat equipment initiates a call request for the virtual number is detected.
The virtual number is generated after desensitization processing is carried out on the user telephone.
Specifically, after the first party and the second party cooperate, the first party needs to share user resources (such as a telephone number) with the second party, in order to ensure the security of the user resources (the second party does not know the real telephone number of the user) and enable the second party to obtain a contact way of the user, the first party can desensitize a user telephone which needs to be sent to the second party to generate a virtual number, and then send the virtual number to the second party (seat device).
For example, when the agent device needs to communicate with the user corresponding to the virtual number, the agent device needs to send a call request carrying the virtual number to the first-party device, then the first-party device finds the real user phone corresponding to the virtual number according to the corresponding relationship between the real user phone and the virtual number, and then initiates a call to the user through the first-party device to establish a call connection between the agent device and the user.
102. And when detecting that the agent equipment initiates a call request for the virtual number, acquiring an operation record of user equipment corresponding to the virtual number on a specified page.
Specifically, after it is detected that the agent device initiates a call request for the virtual number, in order to further determine whether the second party actually successfully develops the user corresponding to the virtual number, it is necessary to obtain an operation record of the user device corresponding to the virtual number on the specified page, so as to determine whether the second party successfully develops the user according to the operation record of the user device on the specified page.
Taking the example of the development of insurance business by the second party, when the second party wants to sell insurance business to the user, the second party can send a link to the user equipment, the user can access the page related to the insurance business through the link, the user performs corresponding operations on the page through the user equipment, for example, operations of filling personal information, purchasing which insurance product and filled insurance amount, and the like, and the first party equipment needs to acquire all operations of the user equipment on the page so as to judge whether the second party successfully develops the user according to all the operations.
103. And judging whether the transaction operation exists in the operation record.
Specifically, when the second party successfully develops a user, the user must perform a purchase operation on a specified page, that is, perform a transaction operation on the specified page, so that the first-party device can determine whether the second party successfully develops the user according to whether the transaction operation exists in the operation record.
104. And if so, acquiring transaction data corresponding to the transaction operation.
Specifically, when there is a transaction operation in the operation record, it indicates that the user purchased the product of the second party, and since the transaction operation is a result of cooperation between the first party and the second party, the first party needs to acquire transaction data so as to provide a basis for subsequent division between the first party and the second party.
In the application, after the virtual number is sent to the agent device, whether the agent device initiates a call request for the virtual number is detected, after the agent device initiates the call request for the virtual number is detected, an operation record of user equipment corresponding to the virtual number on a designated page is obtained, whether a transaction operation exists in the operation record is judged, if yes, transaction data corresponding to the transaction operation is obtained, when a user telephone is provided by a first party, the agent device is a second party device, by the method, the second party can not know the real telephone number of the user, the safety of user information is improved, and after the second party develops the user successfully (the transaction operation exists in the operation record), the transaction data can be recorded, and the mode of recording the transaction data does not need manual participation, so the workload of a first party staff can be reduced by the method, the method is favorable for reducing the probability of wrong or missed transaction data records, and simultaneously is favorable for improving the authenticity of the transaction data records and the consistency of the transaction data acquired by the first party and the second party.
In a possible embodiment, fig. 2 is a schematic flow chart of another data processing method provided in the present application, and as shown in fig. 2, after the step 102 is executed, the method further includes the following steps:
201. and generating first transaction classification data according to the proportion of the transaction data to a preset first classification.
202. Adding information indicating both parties of the transaction to which the first share corresponds in proportion to the first transaction share data.
Specifically, when the first party and the second party cooperate, the share proportion of the transaction amount can be preset, in order to facilitate the two parties to visually obtain the respective share amount, the share proportion can be taken as the first share proportion to be stored in the first party device in advance, then the transaction data and the first share proportion are utilized to determine the respective first transaction share data, namely the respective share amount, then the information of the first party and the second party is added into the first transaction share data, and the added first transaction share data can be used for knowing who the two parties participating in share and what the respective share amount is, so that the workload brought by manual calculation in the subsequent process can be reduced.
In a possible embodiment, fig. 3 is a schematic flow chart of another data processing method provided in the present application, and as shown in fig. 3, after step 201 is executed, the method further includes the following steps:
301. and generating second transaction division data according to the first transaction division data and a preset second division proportion.
302. Adding information indicating the two parties to the transaction that correspond proportionally to the second score to the second transaction score data.
Specifically, when the user telephone provided by the first party is provided by another company or person, after the second party develops the user successfully, the company or person needs to divide the transaction amount obtained from the first party into parts, so that the first party can preset the division ratio of the transaction amount with the company or person as the second division ratio and pre-store the second division ratio in the first party device, after obtaining the amount data obtained by dividing the first party according to the first transaction division ratio data, and then according to the second division ratio, determine the respective division amount data in the amount data obtained by dividing the first party and the company or person from the first party, for example, the transaction amount obtained after the second party develops the user successfully is 10, when the first division ratio is 4:6, namely the first party obtains 40% of the transaction amount, the second party obtains 60% of the transaction amount, and further, the transaction amount obtained by the first party is 4, the transaction amount obtained by the second party is 6, when the second division ratio is 5:5, namely the first party obtains 50% of the transaction amount of 4, the second party obtains 50% of the transaction amount of 4, further, the transaction amount obtained by the first party is 2, the transaction amount obtained by the second party is 2, at the moment, the first transaction division data is 4 for the first party, 6 for the second party, the second transaction division amount is 2 for the first party, and 2 for the second party, then the information of the first party and the company or the person is added into the second transaction division data, so that the second transaction division data added with the information of both parties can be used for knowing who both parties involved in division are and what the obtained division amount is, and the workload brought by manual calculation is reduced.
In a possible embodiment, fig. 4 is a schematic flow chart of another data processing method provided in the present application, and as shown in fig. 4, when the operation record of the user equipment corresponding to the virtual number on the designated page is obtained, the following steps may be implemented:
401. after the seat device establishes a call connection with the user device, monitoring voice data of the seat device and the user device in a call process.
402. And identifying the voice data to determine first voice data corresponding to the seat equipment and second voice data corresponding to the user equipment.
403. And judging whether a first specified sentence appears in the first voice data or not, and judging whether a second specified sentence appears in the second voice data or not.
404. And when the first specified sentence appears in the first voice data and the second specified sentence appears in the second voice data, monitoring the operation of the user equipment on the specified page to obtain the operation record.
Specifically, only after the seat device and the user device establish a call connection, the second party can develop the user, and in the process of developing the user by the second party, the second party needs to recommend a product to the user, and after the user agrees, the user can operate on a specified page, so that in the communication process of the second party and the user, some key words or sentences can appear in the voice data of the second party and the user, namely, a first specified sentence can appear in the first voice data of the seat device, a second specified sentence can appear in the second voice data of the user device, when the first specified sentence and the second specified sentence appear, the user agrees to perform specific operation on the specified page, at this time, the operation of the user device on the specified page is monitored to obtain the operation record of the user on the specified page, and by the method, the first party device starts the monitoring operation function only after monitoring the first specified sentence and the second specified sentence, the accuracy of starting the monitoring function of the first-party equipment is improved.
It should be noted that specific contents of the first specification sentence and the second specification sentence may be set according to actual needs, and are not specifically limited herein.
In a possible embodiment, fig. 5 is a flowchart of another data processing method provided in the present application, and as shown in fig. 5, when the step of sending the virtual number to the agent device is executed, the step may be implemented by:
501. and acquiring the number of the seat telephones of the seat equipment in the current working state.
502. And selecting N times of the number of the user telephones from the user telephones for desensitization treatment to generate the virtual number.
503. And sending the virtual number to the agent equipment.
Wherein N is a positive integer.
Specifically, a plurality of seat telephones may be disposed under one seat device, and a seat person may communicate with a user through the seat telephones, because the seat telephones may only establish a communication with the user when in an operating state (i.e., when the seat person is operating using the seat telephone), and in order to enable the workload of each seat person to be consistent, before sending a virtual number to the seat device, the number of the seat telephones in the operating state in the seat device needs to be known, then a telephone number N times the number is selected from the telephone numbers for desensitization, so as to send the virtual number N times the number to the seat device, for example, when the number of the seat telephones in the operating state in the seat device is 5, 10, or 100, or 10000 user telephones are selected for desensitization, because the data transmission speed of the communication connection between the agent equipment and the first-party equipment is limited by an upper limit, and the desensitization processing speed of the first-party equipment is also limited by an upper limit, all the virtual numbers can be sent to the agent equipment in batches for the fluency when the first-party equipment carries out desensitization processing and for the fluency when the first-party equipment and the agent equipment carry out communication.
It should be noted that, the specific value of N may be set according to actual needs, and is not specifically limited herein.
In a possible embodiment, fig. 6 is a flowchart of another data processing method provided in the present application, and as shown in fig. 6, when the step of sending the virtual number to the agent device is executed, the following steps may be further implemented:
601. and selecting a specified number of user telephones from the user telephones to perform desensitization processing so as to generate the virtual number.
602. And sending the virtual number to the agent equipment.
Specifically, in order to ensure the flow performance when the first-party device performs desensitization processing and ensure the fluency when the first-party device and the seat device perform communication, a specified number of user phones may be selected to perform desensitization processing when the user phones are subjected to desensitization processing.
It should be noted that the specific value of the designated data can be set according to actual needs, and is not specifically limited herein.
In one possible embodiment, at least one digit in the user telephone may be replaced with a designated character when desensitizing the user telephone to generate the virtual number, so that the replaced user number is the virtual number.
Specifically, in order to enable the second party to not know the real telephone number of the user, when the first party device desensitizes the telephone of the user, at least one digit in the telephone number to be called can be replaced by using a specified character (special characters such as "-" and "#") (for example, any digit in the telephone number to be called can be replaced by any digit, or any two digits in the telephone of the user can be replaced by any three digits in the telephone of the user can be replaced by any digit).
For example, when a user phone is 12345647897, and two digits in the user phone are replaced by "×", the virtual number generated after desensitization of the user phone may be 12345 × 7897, 234564789, 123 × 564 × 897, and the like.
It should be noted that, when the desensitization processing is performed on the user telephone by using the above method, it may be determined according to needs which digit is replaced, which designated character is used for replacing, and which digits are used for replacing, and a specific desensitization processing rule may be set according to actual needs, and is not specifically limited herein.
In one possible embodiment, when at least one digit in the user's phone is replaced with a specified character, the fourth to seventh bits of data in the user's phone may be replaced with the specified character.
Specifically, since the more digits of the telephone number are replaced, the lower the probability that the real telephone number is found, the fourth to seventh digits in the user's telephone can be replaced.
For example, the real telephone number is composed of 11 digits, and if the user telephone is 12345647897, the virtual number is 123 × 7897 after desensitization processing according to the above scheme.
In one possible embodiment, fig. 7 is a flow chart of another data processing method provided by the present application, as shown in fig. 7, after replacing at least one digit in the user's phone with a designated character, the method further comprises the steps of:
701. the replaced subscriber telephone is assigned a unique string.
702. And combining the unique character string and the replaced user telephone, and taking the combined character string as the virtual number.
Specifically, in a certain case, two telephone numbers may be mostly identical in number, and after at least one digit in the telephone numbers is replaced, the two telephone numbers may be identical, for example, one telephone number is 12345678912, the other telephone number is 12345678913, and after the last digit is replaced with "+", the two telephone numbers are both 1234567891, so that the two telephone numbers cannot be distinguished by the seat device and the first party device, so that a plurality of unique character strings may be preset, and after desensitization processing is performed on the user's telephone, one unique character string may be selected to be combined with the generated virtual number, for example, there are currently two unique character strings of 12345678 and 12345679, respectively, and after the two virtual numbers are generated, the two unique character strings are combined with the virtual number respectively, the string after combination may be: 123456781234567891 and 123456791234567891, the agent device and the first party device can distinguish the virtual number by a combined string.
It should be noted that, the specific form and number of digits of the unique character string and the combination manner of the unique character string and the virtual phone number may be set according to actual needs, and are not limited herein.
In a possible embodiment, fig. 8 is a schematic flow chart of another data processing method provided in the present application, and as shown in fig. 8, before performing step 102, the method further includes the following steps:
801. and inquiring the user telephone corresponding to the virtual number.
802. And sending a call request carrying the user telephone corresponding to the virtual number to a voice gateway so as to establish a call connection between the seat equipment and the user equipment.
Specifically, after detecting that the seat device initiates a call request for a virtual number, the first-party device may obtain the virtual number of the user to be communicated by the second party, in order to enable the second party and the user to establish a call connection, the first party needs to query a user phone corresponding to the virtual number, and then send the call request carrying the user phone to the voice gateway, so as to establish the call connection between the seat device and the user device.
Illustratively, the user telephone includes: the user telephone 1, the user telephone 2 and the user telephone 3 generate virtual numbers after desensitization processing is carried out on the three user telephones, wherein the virtual numbers comprise: the desensitization server comprises a virtual number 1, a virtual number 2 and a virtual number 3, wherein the virtual number 1 is generated after desensitization processing is carried out on a user telephone 1, the virtual number 2 is generated after desensitization processing is carried out on the user telephone 2, the virtual number 3 is generated after desensitization processing is carried out on the user telephone 3, after the desensitization processing is carried out on the three user telephones, a corresponding relation between the user telephone and the virtual number is generated, namely the user telephone 1 corresponds to the virtual number 1, the user telephone 2 corresponds to the virtual number 2, and the user telephone 3 corresponds to the virtual number 3, when the seat equipment takes the virtual number 1 as a calling virtual number, a desensitization server A searches the user telephone which is taken as the user telephone 1 through the corresponding relation, takes the user telephone 1 as a calling telephone number and carries the calling telephone number in a calling request, and after the voice gateway receives the calling request, a call connection between the agent device and the subscriber device is established in accordance with the subscriber telephone 1.
Fig. 9 is a schematic structural diagram of a data processing apparatus provided in the present application, where the data processing apparatus may be a first-party device, and as shown in fig. 9, the data processing apparatus includes:
a detecting unit 901, configured to detect whether a call request for a virtual number is initiated by an agent device after the virtual number is sent to the agent device, where the virtual number is generated after a desensitization process is performed on a user telephone;
a first obtaining unit 902, configured to obtain, after detecting that the agent device initiates a call request for the virtual number, an operation record of the user equipment corresponding to the virtual number on a specified page;
a determining unit 903, configured to determine whether a transaction operation exists in the operation record;
a second obtaining unit 904, configured to obtain transaction data corresponding to the transaction operation if the transaction data exists.
In a possible embodiment, fig. 10 is a schematic structural diagram of another data processing apparatus provided in the present application, and as shown in fig. 10, the data processing apparatus further includes:
the first generating unit 905 is configured to generate first transaction classification data according to the transaction data and a preset first classification proportion after the transaction data corresponding to the transaction operation is acquired;
a first adding unit 906, configured to add information indicating both transaction parties corresponding to the first share proportion to the first transaction share data.
In a possible embodiment, fig. 11 is a schematic structural diagram of another data processing apparatus provided in the present application, and as shown in fig. 11, the data processing apparatus further includes:
a second generating unit 907, configured to generate second transaction divided data according to the first transaction divided data and a preset second dividing proportion after the first transaction divided data is generated;
a second adding unit 908, configured to add information indicating the two transaction parties corresponding to the second proportion to the second transaction share data.
In a possible embodiment, when the first obtaining unit 902 is configured to obtain an operation record of a user equipment corresponding to the virtual number on a specified page, the first obtaining unit is configured to:
after the seat equipment establishes a call connection with the user equipment, monitoring voice data of the seat equipment and the user equipment in a call process;
recognizing the voice data to determine first voice data corresponding to the seat and second voice data corresponding to the user equipment;
judging whether a first specified sentence appears in the first voice data or not, and judging whether a second specified sentence appears in the second voice data or not;
and when the first specified sentence appears in the first voice data and the second specified sentence appears in the second voice data, monitoring the operation of the user equipment on the specified page to obtain the operation record.
In a possible embodiment, when the detecting unit 901 is configured to send a virtual number to an agent device, the detecting unit is configured to:
acquiring the number of seat telephones of the seat equipment in a working state at present;
selecting N times the number of user telephones from the user telephones to perform desensitization processing so as to generate the virtual number;
sending the virtual number to the agent equipment;
wherein N is a positive integer.
In a possible embodiment, when the detecting unit 901 is configured to send a virtual number to an agent device, the detecting unit is configured to:
selecting a specified number of user telephones from the user telephones to perform desensitization processing so as to generate the virtual number;
and sending the virtual number to the agent equipment.
In a possible embodiment, when the detecting unit 901 is used to perform desensitization processing on the user phone to generate the virtual number, it is used to:
and replacing at least one digit in the user telephone by using the specified character so as to take the replaced user number as the virtual number.
In a possible embodiment, when the detecting unit 901 is used to replace at least one digit in the user's phone with a specified character, it is used to:
the fourth to seventh bits of data in the user's phone are replaced with designated characters.
In a possible embodiment, the detecting unit 901 is further configured to, after at least one digit in the user telephone is replaced by using the specified character, assign a unique character string to the replaced user telephone; and combining the unique character string and the replaced user telephone to use the combined character string as the virtual number.
In a possible embodiment, fig. 12 is a schematic structural diagram of another data processing apparatus provided in the present application, and as shown in fig. 12, the data processing apparatus further includes:
an inquiring unit 909, configured to, after detecting that the agent device initiates a call request for the virtual number, inquire a user phone corresponding to the virtual number before acquiring an operation record of the user device on a specified page;
a calling unit 910, configured to send a call request carrying a user telephone corresponding to the virtual number to a voice gateway, so as to establish a call connection between the seat device and the user device.
The specific manner of executing the operations of the units in the above embodiments has been described in detail in the embodiments related to the method, and will not be elaborated herein.
In the application, after the virtual number is sent to the agent device, whether the agent device initiates a call request for the virtual number is detected, after the agent device initiates the call request for the virtual number is detected, an operation record of user equipment corresponding to the virtual number on a designated page is obtained, whether a transaction operation exists in the operation record is judged, if yes, transaction data corresponding to the transaction operation is obtained, when a user telephone is provided by a first party, the agent device is a second party device, by the method, the second party can not know the real telephone number of the user, the safety of user information is improved, and after the second party develops the user successfully (the transaction operation exists in the operation record), the transaction data can be recorded, and the mode of recording the transaction data does not need manual participation, so the workload of a first party staff can be reduced by the method, the method is favorable for reducing the probability of wrong or missed transaction data records, and simultaneously is favorable for improving the authenticity of the transaction data records and the consistency of the transaction data acquired by the first party and the second party.
The present application also provides a computer-readable storage medium storing a computer program which, when executed in a computer processor, implements the steps in any of the methods corresponding to the data processing apparatus described above.
The above description is only a preferred embodiment of the present application and is not intended to limit the present application, and various modifications and changes may be made by those skilled in the art. Any modification, equivalent replacement, improvement and the like made within the spirit and principle of the present application shall be included in the protection scope of the present application.
Claims (10)
1. A data processing method, comprising:
after a virtual number is sent to an agent device, whether the agent device initiates a call request to the virtual number is detected, wherein the virtual number is generated after desensitization processing is carried out on a user telephone; specifically, the method comprises the following steps: after the party A and the party B cooperate, the party A needs to share user resources with the party B, in order to ensure the security of the user resources and enable the party B to obtain a contact way of the user, the party A can desensitize a user telephone which needs to be sent to the party B to generate a virtual number, and then the virtual number is sent to the party B, namely the seat equipment;
when the seat equipment needs to communicate with a user corresponding to the virtual number, a call request carrying the virtual number needs to be sent to the first-party equipment, then the first-party equipment finds a real user telephone corresponding to the virtual number according to the corresponding relation between the real user telephone and the virtual number, and then the first-party equipment initiates a call to the user so as to establish a call connection between the seat equipment and the user;
when detecting that the agent equipment initiates a call request for the virtual number, acquiring an operation record of user equipment corresponding to the virtual number on a specified page;
judging whether transaction operation exists in the operation record; and
if yes, acquiring transaction data corresponding to the transaction operation;
further comprising:
generating first transaction classification data according to the transaction data and a preset first classification proportion; adding information for indicating the two transaction parties corresponding to the first share in proportion to the first transaction share data; specifically, when the first party and the second party cooperate, the share proportion of the transaction amount can be preset, in order to facilitate the two parties to visually obtain the respective share amount, the share proportion can be taken as a first share proportion to be stored in the first party equipment in advance, then the transaction data and the first share proportion are utilized to determine respective first transaction share data, namely the respective share amount, then the information of the first party and the second party is added into the first transaction share data, and the added first transaction share data can be used for knowing who the two parties participating in share and what the respective share amount is;
generating second transaction divided data according to the first transaction divided data and a preset second proportion; and adding information indicating the two parties to the transaction that correspond in proportion to the second score to the second transaction score data.
2. The method of claim 1, wherein obtaining the operation record of the user equipment corresponding to the virtual number on the designated page comprises:
after the seat equipment establishes a call connection with the user equipment, monitoring voice data of the seat equipment and the user equipment in a call process;
recognizing the voice data to determine first voice data corresponding to the seat equipment and second voice data corresponding to the user equipment;
judging whether a first specified sentence appears in the first voice data or not, and judging whether a second specified sentence appears in the second voice data or not; and
and when the first specified sentence appears in the first voice data and the second specified sentence appears in the second voice data, monitoring the operation of the user equipment on the specified page to obtain the operation record.
3. The method of claim 1, wherein sending the virtual number to the agent device comprises:
acquiring the number of seat telephones of the seat equipment in a working state at present;
selecting N times the number of user telephones from the user telephones to perform desensitization processing so as to generate the virtual number; and
sending the virtual number to the agent device, where N is a positive integer, specifically:
the method comprises the steps that a plurality of seat telephones can be arranged under one seat device, seat personnel can communicate with a user through the seat telephones, because the seat telephones are only in a working state, namely when the seat personnel use the seat telephones for working, the seat personnel can establish communication with the user, and in order to enable the workload of each seat personnel to be consistent, before virtual numbers are sent to the seat device, the number of the seat telephones in the working state in the seat device needs to be known, and then telephone numbers which are N times the number are selected from the telephone numbers for desensitization, so that the virtual numbers which are N times the number are sent to the seat device.
4. The method of claim 1, wherein sending the virtual number to the agent device comprises:
selecting a specified number of user telephones from the user telephones to perform desensitization processing so as to generate the virtual number; and
and sending the virtual number to the agent equipment.
5. A method according to claim 3 or 4, wherein desensitizing the user telephone to generate the virtual number comprises:
and replacing at least one digit in the user telephone by using a specified character so as to take the replaced user number as the virtual number.
6. The method of claim 5, wherein replacing at least one digit in the user's phone with a specified character comprises:
replacing the fourth through seventh bits of data in the user phone with the designated character.
7. The method of claim 5, wherein after replacing at least one digit in the user phone with the specified character, the method further comprises:
allocating a unique character string to the replaced user telephone; and
and combining the unique character string and the replaced user telephone, and taking the combined character string as the virtual number.
8. The method of claim 1, wherein after detecting that the agent device initiates a call request for the virtual number, before obtaining an operation record of a user device on a specified page, the method further comprises:
inquiring a user telephone corresponding to the virtual number; and
and sending a call request carrying the user telephone corresponding to the virtual number to a voice gateway so as to establish a call connection between the seat equipment and the user equipment.
9. A data processing apparatus for performing the method of any one of claims 1 to 8.
10. A computer-readable storage medium, in which a computer program is stored which, when executed in a computer processor, carries out the steps of the method according to any one of claims 1 to 8.
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