CN109489178A - Apparatus failure processing method, system and air-conditioning - Google Patents
Apparatus failure processing method, system and air-conditioning Download PDFInfo
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- CN109489178A CN109489178A CN201811325574.0A CN201811325574A CN109489178A CN 109489178 A CN109489178 A CN 109489178A CN 201811325574 A CN201811325574 A CN 201811325574A CN 109489178 A CN109489178 A CN 109489178A
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- electric appliance
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/30—Control or safety arrangements for purposes related to the operation of the system, e.g. for safety or monitoring
- F24F11/32—Responding to malfunctions or emergencies
- F24F11/38—Failure diagnosis
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/50—Control or safety arrangements characterised by user interfaces or communication
- F24F11/56—Remote control
-
- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/62—Control or safety arrangements characterised by the type of control or by internal processing, e.g. using fuzzy logic, adaptive control or estimation of values
- F24F11/63—Electronic processing
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/62—Control or safety arrangements characterised by the type of control or by internal processing, e.g. using fuzzy logic, adaptive control or estimation of values
- F24F11/63—Electronic processing
- F24F11/64—Electronic processing using pre-stored data
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/88—Electrical aspects, e.g. circuits
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- Chemical & Material Sciences (AREA)
- Combustion & Propulsion (AREA)
- Mechanical Engineering (AREA)
- General Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Physics & Mathematics (AREA)
- Fuzzy Systems (AREA)
- Mathematical Physics (AREA)
- Human Computer Interaction (AREA)
- Health & Medical Sciences (AREA)
- Biomedical Technology (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
- Air Conditioning Control Device (AREA)
Abstract
The present invention proposes a kind of apparatus failure processing method, system and air-conditioning, and wherein method includes monitoring the status information of electric appliance；Determine whether electric appliance breaks down according to status information；If electric appliance breaks down, fault message is sent to user.User learns that electric appliance breaks down at the first time, therefore electric appliance can be repaired according to the arrangement of oneself, to reduce the waiting time of user after electric appliance breaks down, prevents and catch sight of the poverty-stricken scene that electric appliance is not available when needing using electric appliance, to improve user experience.
Description
Technical field
The present invention relates to appliance fields, in particular to apparatus failure processing method, system and air-conditioning.
Background technique
In the prior art, electric appliance will appear various failures in use, and by taking air-conditioning as an example, air-conditioning is used when breaking down
Family not necessarily near air-conditioning, leads to not learn that air-conditioning breaks down in time, users is waited to need just to notice using when air-conditioning
Air-conditioning breaks down, and then contacts maintenance personal's maintenance again, i.e., user needs to wait longer time that can just reuse air-conditioning.
Therefore, the waiting time for reducing user after electric appliance breaks down, is this field urgent problem to be solved.
Summary of the invention
The present invention provides a kind of apparatus failure processing method, system and air-conditionings, use to reduce after electric appliance breaks down
The waiting time at family.
To solve the above-mentioned problems, as one aspect of the present invention, a kind of apparatus failure processing method is provided, is wrapped
It includes:
Monitor the status information of electric appliance；
Determine whether the electric appliance breaks down according to the state information；
If the electric appliance breaks down, fault message is sent to user.
Optionally, the status information of electric appliance is monitored, comprising:
Determine the first element that the electric appliance is easy to break down；
Monitor the status information of the first element.
Optionally, the first element that the electric appliance is easy to break down is determined, comprising:
The probability of malfunction to be broken down using each element on big data statistics electric appliance；
It is first element that the probability of malfunction, which is arranged, greater than the element of probability threshold value.
Optionally, further includes:
If the electric appliance is without failure, the status information is sent to user.
Optionally, further includes:
If the electric appliance breaks down, the status information and/or fault message are sent to server；
The server according to the state information and/or fault message and default mechanism determine suspected fault reason and/
Or speculate maintenance cost.
Optionally, further includes:
The server is by the suspected fault reason and/or speculates that maintenance cost is sent to user.
Optionally, further includes:
Maintenance call is sent to repair to the electric appliance of failure；
Maintenance result is fed back into the server；
The server is modified the default mechanism according to physical fault reason and/or practical maintenance cost；
Wherein, the maintenance result includes the physical fault reason and/or practical maintenance cost.
The application also proposes a kind of apparatus failure processing system, comprising:
Monitoring device, for monitoring the status information of electric appliance；
Control device, for determining whether the electric appliance breaks down according to the state information, if the electric appliance occurs
Fault message is sent to user by failure.
Optionally, the status information of the monitoring device monitoring electric appliance, comprising:
Determine the first element that the electric appliance is easy to break down；
Monitor the status information of the first element.
Optionally, the first element that the electric appliance is easy to break down is determined, comprising:
The probability of malfunction to be broken down using each element on big data statistics electric appliance；
It is first element that the probability of malfunction, which is arranged, greater than the element of probability threshold value.
Optionally, the control device is also used to:
If the electric appliance is without failure, the status information is sent to user.
Optionally, the control device is also used to: if the electric appliance breaks down, by the status information and/or failure
Information is sent to server；
The server is used to determine suspected fault reason according to the fault message and default mechanism and/or speculate and repair
Expense.
Optionally, the server is also used to the suspected fault reason and/or speculates that maintenance cost is sent to user.
Optionally, the control device is also used to: being sent maintenance call to repair to the electric appliance of failure, will be tieed up
It repairs result and feeds back to the server；
The server is also used to repair the default mechanism according to physical fault reason and/or practical maintenance cost
Just；
Wherein, the maintenance result includes the physical fault reason and/or practical maintenance cost.
The application also proposes a kind of air-conditioning, including processor, memory and storage on a memory can be on a processor
The program of operation, the processor realize the step of the application proposition reaches any the method when executing described program.
The application also proposes another air-conditioning, any system proposed including the application.
The application proposes a kind of apparatus failure processing method, system and air-conditioning, and user learns at the first time in this application
Electric appliance breaks down and therefore can repair according to the arrangement of oneself to electric appliance, to reduce user after electric appliance breaks down
Waiting time prevents and catches sight of the poverty-stricken scene that electric appliance is not available when needing using electric appliance, to improve user experience.
Detailed description of the invention
Fig. 1 is a kind of flow chart of apparatus failure processing method in the embodiment of the present invention；
Fig. 2 is a kind of composition figure of apparatus failure processing system in the embodiment of the present invention.
Specific embodiment
To make the object, technical solutions and advantages of the present invention clearer, below in conjunction with the specific embodiment of the invention and
Technical solution of the present invention is clearly and completely described in corresponding attached drawing.Obviously, described embodiment is only the present invention one
Section Example, instead of all the embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art are not doing
Every other embodiment obtained under the premise of creative work out, shall fall within the protection scope of the present invention.
It should be noted that description and claims of this specification and term " first " in above-mentioned attached drawing, "
Two " etc. be to be used to distinguish similar objects, without being used to describe a particular order or precedence order.It should be understood that using in this way
Data be interchangeable under appropriate circumstances, so as to the embodiment of the present invention described herein can in addition to illustrating herein or
Sequence other than those of description is implemented.In addition, term " includes " and " having " and their any deformation, it is intended that cover
Covering non-exclusive includes to be not necessarily limited to for example, containing the process of series of steps or module, system, device, product or electric appliance
Step or module those of is clearly listed, but may include be not clearly listed or for these processes, system, product
Or other steps or module that electric appliance is intrinsic.
In the prior art, when electric appliance breaks down, the case where user can not often learn electric appliance in time, users are waited
Need using when could find electric appliance break down, user also needs to wait again to repair electric appliance at this time, cause wait when
Between it is longer, especially when user be badly in need of will use electric appliance when, since apparatus failure can not use at once, cause user experience pole
It is low, it is based on this, the application proposes a kind of apparatus failure processing method, to reduce the waiting time of user, and avoids the occurrence of user
It is badly in need of the case where using electric appliance not to be available but.
Referring to FIG. 1, a kind of apparatus failure processing method includes: in the present embodiment
S11: the status information of electric appliance is monitored.
Specifically, the status information that electric appliance can be any electric appliance such as air-conditioning, washing machine, water heater may include electric appliance fortune
Operating voltage, operating current and realtime power when row also may include optionally the operating parameter of each element of electric appliance,
By taking electric appliance is air-conditioning as an example: status information may include operational mode, target temperature, the target wind speed, compressor operation of air-conditioning
Frequency, evaporator temperature, condenser temperature, compressor air suction rate, compressor air-discharging rate, from last time booting after continuously transport
The row time, from produce rear Cumulative Elapsed Time, the environmental parameter of environment where air-conditioning, environmental parameter may include environment temperature
And ambient humidity, status information may also include the model of current date and electric appliance.If once there is failure, state in electric appliance
Information can also include historical failure information, the classification of element, failure that historical failure information breaks down before may include,
Maintenance process and maintenance result.Optionally, it can be examined by the way that sensor is arranged in the corresponding site of each element of electric appliance
The status information of each element is surveyed, and memory is set to record the status information of each element and going through for the electric appliance in electric appliance
History fault message.
S12: determine whether electric appliance breaks down according to status information.
Specifically, each element its operating parameter in normal course of operation is located in a default range, example
When such as electric appliance being air-conditioning, the operating voltage and operating current of air-conditioning are all the target temperature and mesh of air-conditioning in default range
Mark wind speed is located in preset temperature range and wind speed range, it is assumed that the specified operating current of air-conditioning is 800W, maximum work
Rate is 1200KW, and detects that the real work electric current of air-conditioning is 3000W at this time, then shows that some components short circuit causes air-conditioning
It breaks down.Another example is: it is refrigeration mode that electric appliance, which is air-conditioning its operating mode, air-conditioning monitors that target has not yet been reached in room temperature
Temperature but the running frequency of compressor are 0Hz, and can not be again started up compressor, assert that air-conditioning breaks down at this time.
S13: if electric appliance breaks down, fault message is sent to user.
Specifically, fault message is the exception information during electric operation.Such as electric appliance is air-conditioning, status information can be with
It include: operating mode, fan condition, compressor state, operating voltage, operating current, environment temperature, ambient humidity, setting
Target temperature, intake air temperature, air outlet temperature and/or direction of air outlet etc..Fault message for example may is that compressor can not
Starting, blower is unable to run, air outlet is not opened, and fault message shows the current form of expression for exception occur, i.e. user
The abnormal phenomenon when apparatus failure seen.In this application, when electric appliance breaks down, fault message is sent to user
Allow user to learn that electric appliance breaks down in time, such as can inform user to the sending short message by mobile phone of user or can be with
It is that application software is mounted in the mobile phone of user, application software is connect with electric appliance by network, as electric appliance failure Shi Xiangyong
Software PUSH message in the mobile phone at family.In this application, user learns that electric appliance breaks down in time, therefore user can be timely
Connection maintenance personal repair, and user often when needing using electric appliance just notices that electric appliance goes out in the prior art
Existing failure, be difficult to if electric appliance breaks down in standby in time it is noted that cause user need using when can not make
With, reduce user experience, and in this application user at the first time learn electric appliance break down, therefore can according to oneself
Arrangement repairs electric appliance, to reduce the waiting time of user after electric appliance breaks down, prevents and needs using electric appliance
When catch sight of the poverty-stricken scene that electric appliance is not available, to improve user experience.
Preferably, in some alternative embodiments, the status information of electric appliance is monitored, comprising:
Determine the first element that the electric appliance is easy to break down；
Monitor the status information of the first element.
Specifically, first element is the element for being easy to appear failure in electric appliance in each element, first element can be more
It is a, these elements break down a possibility that highest, it is therefore desirable to pay special attention to, on the other hand, first element is often electric appliance
The middle highest element of frequency of use, so they are easy to appear failure, correspondingly, being also just easy to when electric appliance breaks down anti-
It reflects in the operating status of these elements, it is therefore preferred that the status information of first element is only monitored, to reduce monitoring device
Number, such as monitoring device can be sensor, so as to reduce the usage quantity of sensor, but still be able on the whole
Reflect the operating status of electric appliance.Such as: electric appliance can be laptop, and the battery of laptop is most short, most
It is easy to appear failure, first element can be the battery of laptop.
Optionally, the first element that the electric appliance is easy to break down is determined, comprising:
The probability of malfunction to be broken down using each element on big data statistics electric appliance；
Specifically, wifi module can be set on each electric appliance, and it is connect with server, it is same type of by acquiring
The fault condition of electric appliance determines the probability of malfunction that each element breaks down.
It is first element that the probability of malfunction, which is arranged, greater than the element of probability threshold value.
For example: electric appliance is air-conditioning, is provided with wifi module on air-conditioning, passes through the server of wifi module and manufacturer
Connection, uploads the status information of air-conditioning, during actual use, same type of air-conditioning has been sold to multiple families, server
With these air-conditioning communication connections, and by count these air-conditionings upload information determine each element whether break down, such as
The a certain number of elements that fruit failure then counts failure accounts for the percentage of such component population amount, so that it is general to obtain failure
Rate.Such as: the number of air-conditioning is 10,000,000, these air-conditionings have 10,000 compressor fault occur in the process of running, then compress
The probability of malfunction of machine is 0.1%.Whether each element is that first element is also possible to be stored in advance in the memory of electric appliance,
Rather than it is counted again in use.
Preferably, in some alternative embodiments, further includes: if the electric appliance is without failure, the state is believed
Breath is sent to user.Specifically, application software can be installed in the mobile phone of user, and application software and electric appliance communication connection, electric appliance
It sends status information in the mobile phone of user in real time, so that user can recognize the operating status of electric appliance at any time,
Electric appliance timely learning and informs maintenance personal when breaking down, thus prevent user need to have been found that using electric appliance electric appliance without
The case where method uses.
Preferably, in some alternative embodiments, further includes: if the electric appliance breaks down, by the status information
And/or fault message is sent to server；
The server according to the state information and/or fault message and default mechanism determine suspected fault reason and/
Or speculate maintenance cost.
Specifically, may include operating parameter for the previous period of each element in failure in status information, also
It may include model, time buying, electric appliance position, the historical failure information of electric appliance.The model of electric appliance is sent into server,
Server can learn which element of the electric appliance of same model easily breaks down and the original of failure according to the data collected before
Cause, will be sent to server the time buying, and server can be the service of the server or manufacturer square after sale of electric appliance
Device, server can learn that the failure time using the time already close to element of which element in electric appliance, electric appliance are former by history
Barrier information is sent to server, and server can learn that the situation after failure and maintenance once occurred in which element, in conjunction with
Above- mentioned information server can learn the possible failure cause of electric appliance and repair expense required for these failures.Where electric appliance
Position is the important evidence of determining maintenance cost, and expense required for the different same failures of city maintenance is different, therefore
The maintenance cost of electric appliance is determined preferably in combination with electric appliance position to provide data the most accurate.It is of course also possible to by failure
Information is sent to server, according to fault message, server can it is according to the pre-stored data before collect each failure most
Possible cause determines reason corresponding to fault message with the expense for repairing the cost of these failures and repairs the required expense spent.
Such as: electric appliance is air-conditioning, and air conditioner refrigerating is slow, and air-conditioning slowly this fault message that will freeze is sent to server, server it
The preceding slow most likely reason of air conditioner refrigerating for counting the type is that refrigerant is lost in air-conditioning, therefore refrigerant is lost as event
Hinder reason, determines expense required for maintenance in conjunction with electric appliance position.Optionally, further includes: the server is pushed away described
It surveys failure cause and/or speculates that maintenance cost is sent to user.The suspected fault reason and supposition that user combines server to send
Maintenance cost can prevent from being cheated in maintenance process.Default mechanism is the fault message determined according to the data of statistics or state
The corresponding relationship and the corresponding maintenance cost of each failure of information and failure cause.Optionally, server is receiving the shape
Maintenance task can be sent to maintenance personal automatically after state information and/or fault message, to repair to electric appliance.
Preferably, in some alternative embodiments, further includes: send maintenance call to carry out to the electric appliance of failure
Maintenance；Maintenance result is fed back into the server；The server is according to physical fault reason and/or practical maintenance cost pair
The default mechanism is modified；Wherein, the maintenance result includes the physical fault reason and/or practical maintenance cost.
Specifically, there may be deviations for suspected fault reason and expense determined by maintenance platform, according to physical fault reason and reality
Border maintenance cost is modified default mechanism.Such as: the supposition maintenance cost of compressor fault is 500 yuan, but is largely existed
The practical maintenance cost of the reporting of user in same city is 600-700 member, then will speculate that maintenance cost is modified to 600-700 member.
It optionally, can also include: to send maintenance call with user orientation server, the server sends maintenance personal to electricity
Device repairs.Optionally, maintenance call may include reservation maintenance time, reservation address and contact method.Optionally, it is tieing up
Repair rear user can to the service quality of server feedback maintenance personal, server can be increased according to the service quality of feedback or
Reduce the performance of attendant.
In order to better illustrate the beneficial effect of the application, the preferred embodiment of the application set forth below.In this implementation
Electric appliance is intelligent air condition in example.
Go out inside intelligent air condition to be easiest to occur element by big data analysis first, selection is easy to appear problem component
Position, the placement sensor at the position of selection, when air-conditioning breaks down, sensor can be collected into the fault message of fault point
It is transmitted to intelligent air condition internal communication module, communication module connect with server communication and feeds back fault data to after-sales service
In the cell phone application of platform and user.
Intelligent air condition by air-conditioning break down (such as break down before 8S~12S) for the previous period status information with
And model of air-conditioning etc. is dealt into after-sales service platform, analysis has handled rear fault message, possible cause, maintenance estimated cost etc.
It is dealt into user's smart phone APP.
User determines the on-site maintenance time after understanding fault message by cell phone application, and notice after-sales service platform is tieed up
It repairs.After maintenance, user can evaluate on APP, and according to evaluation result, after-sales service platform can be carried out accordingly
It improves.User evaluates this maintenance service by carrying out in cell phone application, and evaluation is higher, and attendant corresponding will increase achievement
Imitate grade, meanwhile, user obtain accordingly integrate can be used to redeeming winnings, if correspondingly attendant have received lower assessment valence and
The number of lower assessment valence is more than preset value, will reduce attendant's performance, and user can also obtain compensating integral accordingly.
The application also proposes a kind of apparatus failure processing system, comprising: monitoring device 10 and control device 20.
Monitoring device 10, for monitoring the status information of electric appliance；
Specifically, the status information that electric appliance can be any electric appliance such as air-conditioning, washing machine, water heater may include electric appliance fortune
Operating voltage, operating current and realtime power when row also may include optionally the operating parameter of each element of electric appliance,
By taking electric appliance is air-conditioning as an example: status information may include operational mode, target temperature, the target wind speed, compressor operation of air-conditioning
Frequency, evaporator temperature, condenser temperature, compressor air suction rate, compressor air-discharging rate, from last time booting after continuously transport
The row time, from produce rear Cumulative Elapsed Time, the environmental parameter of environment where air-conditioning, environmental parameter may include environment temperature
And ambient humidity, status information may also include the model of current date and electric appliance.If once there is failure, state in electric appliance
Information can also include historical failure information, the classification of element, failure that historical failure information breaks down before may include,
Maintenance process and maintenance result.Optionally, monitoring device may include being arranged in the corresponding site of each element of electric appliance
Sensor, the status information by detecting each element determine the status information of electric appliance, and memory is arranged to remember in electric appliance
Record the status information of each element and the historical failure information of the electric appliance
Control device 20, determines whether the electric appliance breaks down according to the state information, if event occurs in the electric appliance
Barrier, is sent to user for fault message.
Specifically, each element its operating parameter in normal course of operation is located in a default range, example
When such as electric appliance being air-conditioning, the operating voltage and operating current of air-conditioning are all the target temperature and mesh of air-conditioning in default range
Mark wind speed is located in preset temperature range and wind speed range, it is assumed that the specified operating current of air-conditioning is 800W, maximum work
Rate is 1200KW, and detects that the real work electric current of air-conditioning is 3000W at this time, then shows that some components short circuit causes air-conditioning
It breaks down.Another example is: it is refrigeration mode that electric appliance, which is air-conditioning its operating mode, air-conditioning monitors that target has not yet been reached in room temperature
Temperature but the running frequency of compressor are 0Hz, and can not be again started up compressor, assert that air-conditioning breaks down at this time.Control dress
The controller that can be electric appliance built-in is set, external intelligent appliance management equipment is also possible to, such as can be and each electric appliance
Computer, mobile phone or the tablet computer of communication connection.Fault message is the exception information during electric operation.Such as electric appliance is empty
Adjust, status information may include: operating mode, fan condition, compressor state, operating voltage, operating current, environment temperature,
Ambient humidity, the target temperature of setting, intake air temperature, air outlet temperature and/or direction of air outlet etc..Fault message for example may be used
To be: compressor can not start, blower is unable to run, air outlet is not opened, and fault message shows current appearance exception
The form of expression.In this application, when electric appliance breaks down, fault message is sent to user, user is learnt in time
Electric appliance breaks down, for example, can to user sending short message by mobile phone or can be in the mobile phone of user application software be installed,
Application software is connect with electric appliance by network, the software PUSH message when electric appliance breaks down into the mobile phone of user.At this
In application, user learns that electric appliance breaks down in time, therefore user can timely contact maintenance personal and repair, and existing
There is user in technology often just to notice that electric appliance breaks down when needing using electric appliance, if electric appliance goes out in standby
Existing failure be then difficult in time it is noted that cause user need using when be not available, reduce user experience, and in this application
User learns that electric appliance breaks down therefore can repair according to the arrangement of oneself to electric appliance at the first time, to reduce electric appliance
The waiting time of user after failure prevents and catches sight of the poverty-stricken feelings that electric appliance is not available when needing using electric appliance
Scape, to improve user experience
Preferably, in some alternative embodiments, the monitoring device 10 monitors the status information of electric appliance, comprising: really
The first element that the fixed electric appliance is easy to break down；
Monitor the status information of the first element.
Optionally, the first element that the electric appliance is easy to break down is determined, comprising:
The probability of malfunction to be broken down using each element on big data statistics electric appliance；
It is first element that the probability of malfunction, which is arranged, greater than the element of probability threshold value.
For example: electric appliance is air-conditioning, and WIFI module is provided on air-conditioning, and control device passes through WIFI module and manufacturer
Server connection, upload the status information of air-conditioning, during actual use, same type of air-conditioning has been sold to multiple families
Whether front yard, each element that the information by counting the upload of these air-conditionings determines break down, then count if there is failure
The quantity of existing failure accounts for the percentage of total quantity, to obtain probability of malfunction.Such as: the number of air-conditioning is 10,000,000, these
Air-conditioning has 10,000 compressor fault occur in the process of running, then the probability of malfunction of compressor is 0.1%.Whether each element
It is that first element is also possible to be stored in advance in the memory of electric appliance, rather than is counted again in use.
Preferably, in some alternative embodiments, the control device 20 is also used to: if the electric appliance does not occur event
Barrier, is sent to user for the status information.So that user can at every moment recognize the operating status of electric appliance, in electricity
Device timely learning and informs maintenance personal when breaking down, and needs to have been found that electric appliance can not using electric appliance to prevent user
The case where use.
Preferably, in some alternative embodiments, the control device 20 is also used to: if the electric appliance breaks down,
The status information and/or fault message are sent to server；
The server is used to determine suspected fault reason according to the fault message and default mechanism and/or speculate and repair
Expense.
Server can the most likely reason of each failure of collection before according to the pre-stored data and these failures of maintenance
The expense of cost determines the expense spent required for reason corresponding to fault message and maintenance.Such as: electric appliance is air-conditioning, air-conditioning system
Cold slowly this slow fault message of refrigeration is sent to server by air-conditioning, and the air-conditioning system of the type was counted before server
Cold slow most likely reason is that refrigerant is lost in air-conditioning, therefore refrigerant is lost and is used as failure cause, and in conjunction with electric appliance, institute is in place
Set expense required for determining maintenance.Optionally, the server is also used to the suspected fault reason and/or speculates maintenance
Expense is sent to user.The suspected fault reason and speculate that maintenance cost can prevent from repairing that user combines server to send
It is cheated in journey.Default mechanism is that the fault message determined according to the data of statistics or status information and the corresponding of failure cause are closed
System and the corresponding maintenance cost of each failure.
Optionally, the control device 20 is also used to: transmission maintenance call, will to repair to the electric appliance of failure
Maintenance result feeds back to the server；
The server is also used to repair the default mechanism according to physical fault reason and/or practical maintenance cost
Just；Wherein, the maintenance result includes the physical fault reason and/or practical maintenance cost.
The application also proposes a kind of air-conditioning, including processor, memory and storage on a memory can be on a processor
The step of program of operation, the processor realizes any the method that the application proposes when executing described program.The application
Also propose a kind of air-conditioning, any system proposed including the application.
The foregoing is only a preferred embodiment of the present invention, is not intended to restrict the invention, for the skill of this field
For art personnel, the invention may be variously modified and varied.All within the spirits and principles of the present invention, made any to repair
Change, equivalent replacement, improvement etc., should all be included in the protection scope of the present invention.
Claims (16)
1. a kind of apparatus failure processing method characterized by comprising
Monitor the status information of electric appliance；
Determine whether the electric appliance breaks down according to the state information；
If the electric appliance breaks down, fault message is sent to user.
2. apparatus failure processing method according to claim 1, which is characterized in that monitor the status information of electric appliance, comprising:
Determine the first element that the electric appliance is easy to break down；
Monitor the status information of the first element.
3. apparatus failure processing method according to claim 2, which is characterized in that determine that the electric appliance is easy to break down
First element, comprising:
The probability of malfunction to be broken down using each element on big data statistics electric appliance；
It is first element that the probability of malfunction, which is arranged, greater than the element of probability threshold value.
4. apparatus failure processing method according to claim 1-3, which is characterized in that further include:
If the electric appliance is without failure, the status information is sent to user.
5. apparatus failure processing method according to claim 1-4, which is characterized in that further include:
If the electric appliance breaks down, the status information and/or fault message are sent to server；
The server is according to the state information and/or fault message and default mechanism determine suspected fault reason and/or pushes away
Survey maintenance cost.
6. apparatus failure processing method according to claim 5, which is characterized in that further include:
The server is by the suspected fault reason and/or speculates that maintenance cost is sent to user.
7. apparatus failure processing method according to claim 6, which is characterized in that further include:
Maintenance call is sent to repair to the electric appliance of failure；
Maintenance result is fed back into the server；
The server is modified the default mechanism according to physical fault reason and/or practical maintenance cost；
Wherein, the maintenance result includes the physical fault reason and/or practical maintenance cost.
8. a kind of apparatus failure processing system characterized by comprising
Monitoring device, for monitoring the status information of electric appliance；
Control device, for determining whether the electric appliance breaks down according to the state information, if the electric appliance breaks down,
Fault message is sent to user.
9. apparatus failure processing system according to claim 8, which is characterized in that the shape of the monitoring device monitoring electric appliance
State information, comprising:
Determine the first element that the electric appliance is easy to break down；
Monitor the status information of the first element.
10. apparatus failure processing system according to claim 9, which is characterized in that determine that the electric appliance is easy to occur event
The first element of barrier, comprising:
The probability of malfunction to be broken down using each element on big data statistics electric appliance；
It is first element that the probability of malfunction, which is arranged, greater than the element of probability threshold value.
11. according to the described in any item apparatus failure processing systems of claim 8-10, which is characterized in that the control device is also
For:
If the electric appliance is without failure, the status information is sent to user.
12. according to the described in any item apparatus failure processing systems of claim 8-11, which is characterized in that the control device is also
For: if the electric appliance breaks down, the status information and/or fault message are sent to server；
The server is used to determine suspected fault reason according to the fault message and default mechanism and/or speculates maintenance cost
With.
13. apparatus failure processing system according to claim 12, which is characterized in that
The server is also used to the suspected fault reason and/or speculates that maintenance cost is sent to user.
14. apparatus failure processing system according to claim 13, which is characterized in that
The control device is also used to: sending maintenance call to repair to the electric appliance of failure, by maintenance result feedback
To the server；
The server is also used to be modified the default mechanism according to physical fault reason and/or practical maintenance cost；
Wherein, the maintenance result includes the physical fault reason and/or practical maintenance cost.
15. a kind of air-conditioning, which is characterized in that can be transported on a processor on a memory including processor, memory and storage
The step of capable program, the processor realizes claim 1-7 any the method when executing described program.
16. a kind of air-conditioning, which is characterized in that including the system as described in claim 8-14 is any.
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