CN109461088A - A kind of point single method, apparatus, medium and electronic equipment for saving work order from damage - Google Patents
A kind of point single method, apparatus, medium and electronic equipment for saving work order from damage Download PDFInfo
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- CN109461088A CN109461088A CN201811345879.8A CN201811345879A CN109461088A CN 109461088 A CN109461088 A CN 109461088A CN 201811345879 A CN201811345879 A CN 201811345879A CN 109461088 A CN109461088 A CN 109461088A
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- China
- Prior art keywords
- damage
- business personnel
- data
- work order
- declaration form
- Prior art date
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/08—Insurance
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
- G06Q10/063112—Skill-based matching of a person or a group to a task
Abstract
The present invention provides a kind of point single method, apparatus, medium and electronic equipments for saving work order from damage, this method comprises: receive accept end it is transmitted save work order from damage, save in work order that at least record has the declaration form of target declaration form to identify from damage；The data content for obtaining target declaration form under specified point of single latitude is identified according to declaration form, specifying a point single latitude is preconfigured for a point single data item；Using data content as screening conditions, and the history for obtaining the business personnel for meeting screening conditions saves data from damage；History based on business personnel saves data from damage and chooses the optimal business personnel for meeting preset rules from business personnel, and maintenance worker is singly sent to the personal of optimal business personnel and is acted on behalf in pond.Based on the present invention, will can save work order from damage automatically and distribute to the personal of optimal business personnel and act on behalf in pond, solve manually choose it is single save extreme operation from damage, to ensure that that saves work order from damage saves timeliness from damage, increase customer satisfaction degree.
Description
Technical field
The present invention relates to saving technical field of operation from damage, more specifically to it is a kind of save work order from damage divide folk prescription method, dress
It sets, medium and electronic equipment.
Background technique
Insurance has been dissolved into daily life as a kind of security mechanism, and different types of insurance can be visitor
Family provides different guarantees.And in order to safeguard client, insurance company is usually to arrange business personnel to handle client to be directed to certain declaration form institute
That submits saves work order, such as change contact person from damage.
Tradition, which is saved work pattern from damage and selected in public charg`e d'affaires pond by business personnel, saves work order from damage to handle.But due to maintenance worker
Single function and flow operations has a complexity difference, therefore often complicated and not easy-operating to save work order from damage all last
Completion is selected, causes to save timeliness from damage and produce a polarization, bring very poor customer experience.
Summary of the invention
In view of this, the present invention provides a kind of point single method, apparatus, medium and electronic equipment for saving work order from damage, to solve
Tradition saves from damage when work order is saved in work pattern processing from damage and saves the problem of timeliness produces a polarization from damage.Technical solution is as follows:
One side based on the embodiment of the present invention, the embodiment of the present invention provide it is a kind of save work order from damage divide folk prescription method, comprising:
It receives to accept and saves work order from damage transmitted by end, it is described to save the declaration form mark at least recording in work order and having target declaration form from damage
Know；
Data content of the acquisition target declaration form under specified point of single latitude is identified according to the declaration form, described specify is divided
Single latitude is preconfigured for a point single data item；
Using the data content as screening conditions, and the history for obtaining the business personnel for meeting the screening conditions saves number from damage
According to；
History based on the business personnel saves data from damage and chooses the optimal business for meeting preset rules from the business personnel
Member, and the maintenance worker is singly sent to the personal of the optimal business personnel and is acted on behalf in pond.
Optionally, data content of the target declaration form under specified point of single latitude, packet are obtained according to declaration form mark
It includes:
The declaration form data of the target declaration form are transferred and personal data of insuring according to declaration form mark；
From the data content obtained in the declaration form data and the personal data of insuring under specified point of single latitude.
Optionally, described out of, data that obtained in the declaration form data and the personal data of insuring under specified point of single latitude
Hold, comprising:
From the data content for obtaining the non-desensitization under specified point of single latitude in the declaration form data and the personal data of insuring.
Optionally, the history based on the business personnel, which is saved data from damage and chosen from the business personnel, meets preset rules
Optimal business personnel, comprising:
Save from damage from the history of the business personnel obtain that the business personnel saves the target declaration form from damage in data save the time from damage；
Save the business personnel corresponding to the time from damage as optimal business personnel for apart from currently nearest.
Optionally, the history based on the business personnel, which is saved data from damage and chosen from the business personnel, meets preset rules
Optimal business personnel, comprising:
Save the performance data that the business personnel is obtained in data from damage from the history of the business personnel；
The performance data, which is handled, according to default evaluation rule obtains the evaluation score of the business personnel；
Using the highest business personnel of evaluation score as optimal business personnel.
Optionally, before the maintenance worker being singly sent to described in the personal charg`e d'affaires pond of the optimal business personnel, institute
State method further include:
It obtains the state on duty of the optimal business personnel and the personal of the optimal business personnel acts on behalf Chi Zhong and act on behalf maintenance worker
Single quantity；
If the state on duty is that on-job state and the charg`e d'affaires save the quantity of work order from damage less than default charg`e d'affaires's quantity threshold
The maintenance worker is then singly sent to the personal of the optimal business personnel and acted on behalf in pond by value.
Optionally, the method also includes:
Obtain and record the optimal business personnel for it is described save work order from damage save flow data from damage.
It is based on the embodiment of the present invention in another aspect, the embodiment of the present invention provides a kind of point single device for saving work order from damage, packet
It includes:
Work order receiving module, for receive accept end it is transmitted save work order from damage, it is described to save in work order that at least record has from damage
The declaration form of target declaration form identifies；
First data acquisition module, for obtaining the target declaration form under specified point of single latitude according to declaration form mark
Data content, specified point of single latitude is preconfigured for a point single data item；
Second data acquisition module is used for using the data content as screening conditions, and is obtained and met the screening item
The history of the business personnel of part saves data from damage；
Work order sending module, for the history based on the business personnel save from damage data chosen from the business personnel meet it is pre-
If the optimal business personnel of rule, and the maintenance worker is singly sent to the personal of the optimal business personnel and is acted on behalf in pond.
It is based on the embodiment of the present invention in another aspect, the embodiment of the present invention provides a kind of storage medium, be stored thereon with journey
Sequence, realized when described program is executed by processor it is described previously save work order from damage divide folk prescription method.
It is based on the embodiment of the present invention in another aspect, the embodiment of the present invention provide a kind of electronic equipment, comprising:
Processor；And memory, for storing the executable instruction of the processor；Wherein, the processor configuration
For executed via the executable instruction is executed it is described previously save work order from damage divide folk prescription method.
Point single method, apparatus, medium and the electronic equipment provided in an embodiment of the present invention for saving work order from damage, is receiving at least
Record has when the saving work order from damage of declaration form mark of target declaration form, by obtaining target declaration form in the data under specified point of single latitude
Hold can with preliminary screening to partial service person, and then using the history of business personnel save from damage data therefrom further selection meet it is default
The optimal business personnel of rule, so that handling this by the optimal business personnel saves work order from damage.Based on the embodiment of the present invention, can automatically by
Save work order from damage and distribute to the personal of optimal business personnel and act on behalf in pond, solve manually choose it is single save extreme operation from damage, to guarantee
That saves work order from damage saves timeliness from damage, increases customer satisfaction degree.
Further, since the abilities that the technical ability and grasp difference of business personnel save operation from damage are different, protected in conjunction with the history of business personnel
It is total according to the business personnel that will preferentially can save work order from damage and distribute to high success rate, high-accuracy, thus greatly reduce operation
The probability gone on business.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
The embodiment of invention for those of ordinary skill in the art without creative efforts, can also basis
The attached drawing of offer obtains other attached drawings.
Fig. 1 is the method flow diagram provided in an embodiment of the present invention that divide folk prescription method for saving work order from damage；
Fig. 2 is the Part Methods flow chart provided in an embodiment of the present invention that divide folk prescription method for saving work order from damage；
Fig. 3 is the another method flow chart provided in an embodiment of the present invention that divide folk prescription method for saving work order from damage；
Fig. 4 is the structural schematic diagram of point single device provided in an embodiment of the present invention for saving work order from damage.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
Safety system is that a set of personal business (full branch company) for saving whole process life cycle from damage based on workflow management is protected
Full management system.Major function has altered class workflow management component, and receipt and payment expense workflow management component saves service set management from damage；
Save the management system that process accepts, examines, handling from damage.Since safety system is related to saving full-range life cycle from damage, for each
A branch company is so that business personnel's process flow and response have very high requirement, so efficiently single system mechanism is divided to be must not
It can lack.Traditional artificial to choose single work pattern of saving from damage for present high standard, Gao Shixiao, the business growth of high concurrent is can not
Reply.
To solve the above problems, the embodiment of the invention provides it is a kind of save work order from damage divide folk prescription method, this method can be by
The background server of safety system executes.As shown in Figure 1, it illustrates point lists provided in an embodiment of the present invention for saving work order from damage
The method flow diagram of method, includes the following steps:
S10 receives to accept and saves work order from damage transmitted by end, saves the declaration form mark at least recording in work order and having target declaration form from damage
Know.
In the present embodiment, insurer initiates to save Shen from damage for target declaration form by the self-service application in cabinet face or mobile terminal
Please, the end that accepts of safety system accepts this and saves application from damage, and generates a workflow and act on behalf in work pool.
In practical applications, the background server of safety system, which receives, accepts point single request that end is sent, starter node
LaunchStep.When saving work order from damage of end transmission is accepted receiving, one is directed to by the dynamic creation of FileNet flow engine
Save the process of saving from damage of work order, application execution subsequent step from damage.
S20, the data content for obtaining target declaration form under specified point of single latitude is identified according to declaration form, and specified point of single latitude is
It is preconfigured to be used for a point single data item.
In the present embodiment, specified point of single latitude can be the data item of declaration form data, can also be the number for personal data of insuring
According to item, can be configured according to actual needs.In practical applications, the background server of safety system is by enabling node
ENABLE is obtained and is enabled point single latitude LATITUDE that node ENABLE is enabled in latitude table T_LATITUDE_INFO.
In addition, during identifying the data content for obtaining target declaration form under specified point of single latitude according to declaration form:
Firstly, transferring the declaration form data of target declaration form and personal data of insuring according to declaration form mark.In practical applications, backstage
Server reads the corresponding declaration form data of declaration form mark by core system CSC/BAS, obtains declaration form by customer platform MDM
The corresponding personal data of insuring of mark, and by declaration form data and personal data storage is insured into T_BUSINESS_INFO table.Its
In,
Whether declaration form data include but is not limited to branch company, Zhi Gongsi, administrative office, Sales Channel, hesitate phase, declaration form
Number, insurance kind, be sent to that bookmark receives day, the bank that pays dues, account No., declaration form state, premium state, state of transferring accounts, last time pay dues day
Phase, effective date pay dues and call only phase, frequency of paying dues, next time date, loan status, part in way to pay dues and insurance plan
Or the data content under total data item；Insurer's data include but is not limited to customer ID, customer name, gender, branch company,
Zhi company, marital status, date of birth, type of credential, certificate number, fixed-line telephone, mobile phone, Email, professional code, occupation
Title, postcode, wechat binding and address in part or total data item under data content.
In turn, from the data content obtained in declaration form data and personal data of insuring under specified point of single latitude.For example, point single latitude
Degree is " branch company " and " customer ID " the two data item, then respectively from declaration form data and insuring obtain in personal data branch company with
The specific data content of customer ID.
In addition, to improve the confidentiality of safety system, safety system to the declaration form data of each declaration form and insure personal data into
Row desensitization storage.At this point, background server is under specified point of single latitude accessed in declaration form data and personal data of insuring
Data content is just divided into desensitization data and non-desensitization data, and can be read directly is non-desensitization data.Certainly, if a certain point
Data content under single latitude is desensitization data, then can ignore in subsequent screening conditions will be in the data of the single latitude of this point
Hold.
It should be noted that background server can also determine that specified point of single latitude belongs to the data of declaration form data first
The data item of item, personal data of still insuring, and then transferred using declaration form mark and specify target data belonging to point single latitude, and from
The data content under fixed point of single latitude is obtained in target data.The present embodiment is referring to for identifying acquisition target declaration form according to declaration form
The acquisition modes of data content under fixed point of single latitude do not limit, and can be selected according to actual needs.
S30, using data content as screening conditions, and the history for obtaining the business personnel for meeting screening conditions saves data from damage.
During executing step S30, it is illustrated using the data content of branch company as screening conditions, it can should
It is all in branch company to handle the business personnel for saving work order from damage as the business personnel for meeting screening conditions, thus according to the mark of business personnel
Know, such as business personnel's number, the history that business personnel's phone etc. obtains business personnel for another example saves data from damage.
In practical applications, the background server of safety system is according to different screening conditions in business personnel's table T_
The business personnel for meeting screening conditions is obtained in TRANSACTOR_INFO, which is transferred according to the mark USERID of business personnel
History save data from damage, for example, business personnel's performance table T_TRANSACTOR_EFFICIENCY_INFO.
S40, the history based on business personnel save data from damage and choose the optimal business personnel for meeting preset rules from business personnel, and
Maintenance worker is singly sent to the personal of optimal business personnel to act on behalf in pond.
During executing step S40, preset rules are set on the basis of high success rate, high-accuracy.For example, can
The last time is accepted the business personnel of the target declaration form as optimal business personnel, history of the background server from business personnel at this time
Save from damage obtain that business personnel saves target declaration form from damage in data save the time from damage；Industry corresponding to the time will be saved from damage apart from currently nearest
Business person is as optimal business personnel.
In actual application, the background server of safety system will accept user node F_ORIGINATOR and be assigned a value of
Optimal business personnel USERID.Pass through FileNet after the completion of assignment and be switched to from starter node LaunchStep process and accepts node
Accept saves work order from damage and completes to accept at this point, optimal business personnel's login system can be seen in individual charg`e d'affaires pond.
Certainly, during specific implementation, " history based on business personnel is saved data from damage and is selected from business personnel in step S40
Take the optimal business personnel for meeting preset rules " process, can also specifically use following steps, method flow diagram is as shown in Figure 2:
S201 saves the performance data that business personnel is obtained in data from damage from the history of business personnel.
In actual application, the background server of safety system can be from business personnel's performance table T_TRANSACTOR_
The relevant performance data of business personnel is obtained in EFFICIENCY_INFO, including save a SUBJECT from damage, declaration form success rate (is handled
Successfully save the accounting of work order from damage) SUCCESSRATE, declaration form accuracy rate (handling the accounting for saving work order from damage not gone wrong)
ACCURACYRATE and save from damage any one in timeliness (handling the total time ratio for saving work order from damage) PRESCRIPTION
The data content of a or multiple data item.
S202 obtains the evaluation score of business personnel according to default evaluation rule processing performance data.
During executing step S202, evaluation rule can be preset for performance data, such as in performance number
According to including saving item, declaration form success rate, declaration form accuracy rate and the data content for saving this four data item of timeliness from damage from damage, in evaluation rule
Then comprising declaration form success rate, declaration form accuracy rate and save the respective weight of these three data item of timeliness from damage.At this point, utilizing declaration form success
Rate, declaration form accuracy rate and the data content and this four respective weights of data item of saving this four data item of timeliness from damage calculate
The evaluation score of business personnel.
It should be noted that saving appointing in data from damage for history the above is only a kind of citing to default evaluation rule
Meaning and chooses optimal business personnel in the protection scope of the present embodiment using preset evaluation rule for data at data
It is interior.
S203, using the highest business personnel of evaluation score as optimal business personnel.
During executing step S203, if there is multiple business personnels evaluation score highest the case where, then can be with
Other data, such as length of service based on business personnel etc. are further screened, until selecting an optimal business personnel.
It is shown in Fig. 1 to go out to save point list of work order from damage for the timeliness for saving worksheet from damage in some other embodiment
It further include as follows before maintenance worker is singly sent in the personal charg`e d'affaires pond of optimal business personnel in step S40 on the basis of method
Step:
It obtains the state on duty of optimal business personnel and the personal of optimal business personnel acts on behalf Chi Zhong and act on behalf the quantity for saving work order from damage；
If state on duty is on-job state and acts on behalf the quantity for saving work order from damage less than default charg`e d'affaires's amount threshold, execute maintenance worker
The personal of optimal business personnel is singly sent to act on behalf in pond, the step for.
In the present embodiment, the state on duty of optimal business personnel can be divided into on-job state, leaving office state, state of having a holiday etc..
In actual application, the background server of safety system can be determined most by watch bill T_TASK_DUTY
Whether excellent business personnel USERID is in on-job state DUTY, passes through point single table T_TASK_ of optimal business personnel USERID
BUSINESS counts USERID people of optimal business personnel and acts on behalf the quantity acted on behalf under the ASSIGNUSER of pond and save work order from damage.If optimal
Business personnel USERID is in on-job state DUTY and personal act on behalf acts on behalf the quantity for saving work order from damage less than pre- under the ASSIGNUSER of pond
If acting on behalf amount threshold, then work order is saved in insertion one from damage in point single table T_TASK_BUSINESS.
It should also be noted that, if state on duty is nonduty status or acts on behalf the quantity for saving work order from damage not less than pre-
If act on behalf amount threshold, then re-execute it is above-mentioned from remaining business personnel choose meet preset rules, state on duty be
The quantity that duty state and charg`e d'affaires save work order from damage is less than the default optimal business personnel for acting on behalf amount threshold.Redefine optimal business
The process of personnel is consistent with the present embodiment, repeats no more to this, refers to above description content.
It is shown in Fig. 1 to go out to protect to guarantee that client's timely learning saves the operation trace of work order from damage in some other embodiment
Dividing on the basis of folk prescription method for full work order, further includes following steps, method flow diagram is as shown in Figure 3 at this time:
S50, obtain and record optimal business personnel be directed to save work order from damage save flow data from damage.
In actual application, the background server of safety system can obtain optimal business personnel according to prefixed time interval
Save operation from damage for save work order from damage, for example, scanning, examination & approval etc., and as flow data is saved from damage carry out that VWLOG1_ is recorded
113。
It is provided in an embodiment of the present invention save work order from damage divide folk prescription method, in the declaration form for receiving at least record and having target declaration form
It when saving work order from damage of mark, can be with preliminary screening to part by obtaining data content of the target declaration form under specified point of single latitude
Business personnel, and then using the history of business personnel save data from damage and therefrom further choose and meet the optimal business personnels of preset rules, from
And this is handled by the optimal business personnel and saves work order from damage.Based on the embodiment of the present invention, it can will save work order from damage automatically and distribute to optimal
The personal of business personnel is acted on behalf in pond, solve manually choose it is single save extreme operation from damage, save when saving from damage of work order from damage to ensure that
Effect, increases customer satisfaction degree.
Based on above it is provided in an embodiment of the present invention it is a kind of save work order from damage divide folk prescription method, the embodiment of the present invention also provides one
Kind saves point single device of work order from damage, as shown in figure 4, the device includes:
Work order receiving module 10 saves work order from damage transmitted by end for receiving to accept, and saving from damage at least to record in work order has mesh
Mark the declaration form mark of declaration form；
First data acquisition module 20, for identifying the data for obtaining target declaration form under specified point of single latitude according to declaration form
Content, specifying a point single latitude is preconfigured for a point single data item；
Second data acquisition module 30 is used for using data content as screening conditions, and obtains the industry for meeting screening conditions
The history of business person saves data from damage；
Work order sending module 40, saves data from damage for the history based on business personnel and chooses from business personnel and meet preset rules
Optimal business personnel, and maintenance worker is singly sent to the personal of optimal business personnel and is acted on behalf in pond.
Optionally, the first data acquisition module 20, is specifically used for:
The declaration form data of target declaration form are transferred and personal data of insuring according to declaration form mark；From declaration form data and personal data of insuring
The middle data content obtained under specified point of single latitude.
Optionally, the first data acquisition module 20 is under obtaining specified point of single latitude in declaration form data and personal data of insuring
Data content when, specifically for from declaration form data and insuring and obtaining the data of the non-desensitization under specified point of single latitude in personal data
Content.
Optionally, work order sending module 40 the history based on business personnel save from damage data chosen from business personnel meet it is default
When the optimal business personnel of rule, specifically for saving the guarantor for obtaining business personnel in data and saving target declaration form from damage from damage from the history of business personnel
Full-time；Save business personnel corresponding to the time from damage as optimal business personnel for apart from currently nearest.
Optionally, work order sending module 40 the history based on business personnel save from damage data chosen from business personnel meet it is default
When the optimal business personnel of rule, the performance data of business personnel is obtained in data specifically for saving from damage from the history of business personnel；According to
Default evaluation rule processing performance data obtains the evaluation score of business personnel；Using the highest business personnel of evaluation score as optimal industry
Business person.
Optionally, be the timeliness for saving worksheet from damage, work order sending module 40 maintenance worker is singly sent to it is optimal
Before in the personal charg`e d'affaires pond of business personnel, it is also used to: obtains the state on duty of optimal business personnel and the personal generation of optimal business personnel
It does Chi Zhong and acts on behalf the quantity for saving work order from damage；If state on duty is on-job state and acts on behalf the quantity for saving work order from damage less than default generation
Amount threshold is done, then executes and is singly sent to maintenance worker in the personal charg`e d'affaires pond of optimal business personnel, the step for.
Optionally, shown in Fig. 4 to go out to save point list of work order from damage to guarantee that client's timely learning saves the operation trace of work order from damage
Further include following module on the basis of device:
Process recording module, for obtain and record optimal business personnel be directed to save work order from damage save flow data from damage.
Point single device provided in an embodiment of the present invention for saving work order from damage, is receiving the declaration form at least recording and having target declaration form
It when saving work order from damage of mark, can be with preliminary screening to part by obtaining data content of the target declaration form under specified point of single latitude
Business personnel, and then using the history of business personnel save data from damage and therefrom further choose and meet the optimal business personnels of preset rules, from
And this is handled by the optimal business personnel and saves work order from damage.Based on the embodiment of the present invention, it can will save work order from damage automatically and distribute to optimal
The personal of business personnel is acted on behalf in pond, solve manually choose it is single save extreme operation from damage, save when saving from damage of work order from damage to ensure that
Effect, increases customer satisfaction degree.
Point single device for saving work order from damage includes processor and memory, above-mentioned work order receiving module 10, the first data acquisition
Module 20, the second data acquisition module 30 and work order sending module 40 are stored as program unit in memory, by handling
Device executes above procedure unit stored in memory to realize corresponding function.
Include kernel in processor, is gone in memory to transfer corresponding program unit by kernel.Kernel can be set one
Or more, line of text character recognition is realized by adjusting kernel parameter.Memory may include in computer-readable medium
Non-volatile memory, the forms such as random access memory (RAM) and/or Nonvolatile memory, such as read-only memory (ROM) or
Flash memory (flash RAM), memory include at least one storage chip.
The embodiment of the invention provides a kind of storage mediums, are stored thereon with program, real when which is executed by processor
It is existing it is described previously save work order from damage divide folk prescription method.
The embodiment of the invention provides a kind of processor, the processor is for running program, wherein described program operation
Shi Zhihang is described previously save work order from damage divide folk prescription method.
The embodiment of the invention provides a kind of electronic equipment, equipment includes processor, memory and stores on a memory
And the program that can be run on a processor, processor execute it is described previously save work order from damage divide folk prescription method.
Equipment herein can be server, PC, PAD, mobile phone etc..
Present invention also provides a kind of computer program products, when executing on data processing equipment, are adapted for carrying out just
Beginningization realize it is described previously save work order from damage divide folk prescription method.
It should be understood by those skilled in the art that, the embodiment of the present invention can provide as method, system or computer program
Product.Therefore, complete hardware embodiment, complete software embodiment or reality combining software and hardware aspects can be used in the present invention
Apply the form of example.Moreover, it wherein includes the computer of computer usable program code that the present invention, which can be used in one or more,
The computer program implemented in usable storage medium (including but not limited to magnetic disk storage, CD-ROM, optical memory etc.) produces
The form of product.
The present invention be referring to according to the method for the embodiment of the present invention, the process of equipment (system) and computer program product
Figure and/or block diagram describe.It should be understood that every one stream in flowchart and/or the block diagram can be realized by computer program instructions
The combination of process and/or box in journey and/or box and flowchart and/or the block diagram.It can provide these computer programs
Instruct the processor of general purpose computer, special purpose computer, Embedded Processor or other programmable data processing devices to produce
A raw machine, so that being generated by the instruction that computer or the processor of other programmable data processing devices execute for real
The device for the function of being specified in present one or more flows of the flowchart and/or one or more blocks of the block diagram.
These computer program instructions, which may also be stored in, is able to guide computer or other programmable data processing devices with spy
Determine in the computer-readable memory that mode works, so that it includes referring to that instruction stored in the computer readable memory, which generates,
Enable the manufacture of device, the command device realize in one box of one or more flows of the flowchart and/or block diagram or
The function of being specified in multiple boxes.
These computer program instructions also can be loaded onto a computer or other programmable data processing device, so that counting
Series of operation steps are executed on calculation machine or other programmable devices to generate computer implemented processing, thus in computer or
The instruction executed on other programmable devices is provided for realizing in one or more flows of the flowchart and/or block diagram one
The step of function of being specified in a box or multiple boxes.
In a typical configuration, calculating equipment includes one or more processors (CPU), input/output interface, net
Network interface and memory.
Memory may include the non-volatile memory in computer-readable medium, random access memory (RAM) and/
Or the forms such as Nonvolatile memory, such as read-only memory (ROM) or flash memory (flash RAM).Memory is computer-readable Jie
The example of matter.
Computer-readable medium includes permanent and non-permanent, removable and non-removable media can be by any method
Or technology come realize information store.Information can be computer readable instructions, data structure, the module of program or other data.
The example of the storage medium of computer includes, but are not limited to phase change memory (PRAM), static random access memory (SRAM), moves
State random access memory (DRAM), other kinds of random access memory (RAM), read-only memory (ROM), electric erasable
Programmable read only memory (EEPROM), flash memory or other memory techniques, read-only disc read only memory (CD-ROM) (CD-ROM),
Digital versatile disc (DVD) or other optical storage, magnetic cassettes, tape magnetic disk storage or other magnetic storage devices
Or any other non-transmission medium, can be used for storage can be accessed by a computing device information.As defined in this article, it calculates
Machine readable medium does not include temporary computer readable media (transitory media), such as the data-signal and carrier wave of modulation.
It should also be noted that, the terms "include", "comprise" or its any other variant are intended to nonexcludability
It include so that the process, method, commodity or the equipment that include a series of elements not only include those elements, but also to wrap
Include other elements that are not explicitly listed, or further include for this process, method, commodity or equipment intrinsic want
Element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that including element
There is also other identical elements in process, method, commodity or equipment.
The above is only the embodiment of the present invention, are not intended to restrict the invention.To those skilled in the art,
The invention may be variously modified and varied.It is all within the spirit and principles of the present invention made by any modification, equivalent replacement,
Improve etc., it should be included within scope of the presently claimed invention.
Claims (10)
1. it is a kind of save work order from damage divide folk prescription method characterized by comprising
Receive accept end it is transmitted saves work order from damage, it is described to save in work order that at least record has the declaration form of target declaration form to identify from damage；
Data content of the target declaration form under specified point of single latitude, specified point of single latitude are obtained according to declaration form mark
Degree is preconfigured for a point single data item；
Using the data content as screening conditions, and the history for obtaining the business personnel for meeting the screening conditions saves data from damage；
History based on the business personnel saves data from damage and chooses the optimal business personnel for meeting preset rules from the business personnel, and
The maintenance worker is singly sent to the personal of the optimal business personnel to act on behalf in pond.
2. referring to the method according to claim 1, wherein obtaining the target declaration form according to declaration form mark
Data content under fixed point of single latitude, comprising:
The declaration form data of the target declaration form are transferred and personal data of insuring according to declaration form mark；
From the data content obtained in the declaration form data and the personal data of insuring under specified point of single latitude.
3. according to the method described in claim 2, it is characterized in that, described from the declaration form data and the personal data of insuring
Obtain the data content under specified point of single latitude, comprising:
From the data content for obtaining the non-desensitization under specified point of single latitude in the declaration form data and the personal data of insuring.
4. the method according to claim 1, wherein the history based on the business personnel saves data from damage from institute
State the optimal business personnel for choosing in business personnel and meeting preset rules, comprising:
Save from damage from the history of the business personnel obtain that the business personnel saves the target declaration form from damage in data save the time from damage；
Save the business personnel corresponding to the time from damage as optimal business personnel for apart from currently nearest.
5. the method according to claim 1, wherein the history based on the business personnel saves data from damage from institute
State the optimal business personnel for choosing in business personnel and meeting preset rules, comprising:
Save the performance data that the business personnel is obtained in data from damage from the history of the business personnel；
The performance data, which is handled, according to default evaluation rule obtains the evaluation score of the business personnel；
Using the highest business personnel of evaluation score as optimal business personnel.
6. the method according to claim 1, wherein the maintenance worker is singly sent to the optimal industry described
Before in the personal charg`e d'affaires pond of business person, the method also includes:
It obtains the state on duty of the optimal business personnel and the personal of the optimal business personnel acts on behalf Chi Zhong charg`e d'affaires and save work order from damage
Quantity；
If the state on duty be on-job state and it is described act on behalf save from damage work order quantity be less than it is default act on behalf amount threshold,
The maintenance worker is singly sent to the personal of the optimal business personnel to act on behalf in pond.
7. the method according to claim 1, wherein the method also includes:
Obtain and record the optimal business personnel for it is described save work order from damage save flow data from damage.
8. a kind of point single device for saving work order from damage characterized by comprising work order receiving module is sent out for receiving to accept to hold
That send saves work order from damage, described to save in work order that at least record has the declaration form of target declaration form to identify from damage；
First data acquisition module, for obtaining number of the target declaration form under specified point of single latitude according to declaration form mark
According to content, specified point of single latitude is preconfigured for a point single data item；
Second data acquisition module is used for using the data content as screening conditions, and is obtained and met the screening conditions
The history of business personnel saves data from damage；
Work order sending module, saves data from damage for the history based on the business personnel and chooses from the business personnel and meet default rule
Optimal business personnel then, and the maintenance worker is singly sent to the personal of the optimal business personnel and is acted on behalf in pond.
9. a kind of storage medium, which is characterized in that be stored thereon with program, realize that right is wanted when described program is executed by processor
That saves work order described in asking any one of 1 to 7 from damage divides folk prescription method.
10. a kind of electronic equipment characterized by comprising
Processor；And
Memory, for storing the executable instruction of the processor；
Wherein, the processor is configured to come described in any one of perform claim requirement 1 to 7 via the execution executable instruction
That saves work order from damage divides folk prescription method.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201811345879.8A CN109461088A (en) | 2018-11-13 | 2018-11-13 | A kind of point single method, apparatus, medium and electronic equipment for saving work order from damage |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201811345879.8A CN109461088A (en) | 2018-11-13 | 2018-11-13 | A kind of point single method, apparatus, medium and electronic equipment for saving work order from damage |
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| CN109461088A true CN109461088A (en) | 2019-03-12 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201811345879.8A Pending CN109461088A (en) | 2018-11-13 | 2018-11-13 | A kind of point single method, apparatus, medium and electronic equipment for saving work order from damage |
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Cited By (1)
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Application publication date: 20190312 |