CN109376873A - O&M method, apparatus, electronic equipment and computer readable storage medium - Google Patents
O&M method, apparatus, electronic equipment and computer readable storage medium Download PDFInfo
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Abstract
The present invention provides a kind of O&M method, apparatus, electronic equipment and computer readable storage medium.The O&M method includes: reception fault message；Obtain preconfigured fault data collection；It is concentrated from the fault data, the determining and matched failure of the fault message is as target faults；Obtain preconfigured operation/maintenance data collection；According to the target faults, is concentrated from the operation/maintenance data and determine operation/maintenance data.The present invention is based on the intelligent predictings of big data analysis, target faults are determined according to fault message and fault data collection first, to be prejudged to running situation, automatically determine the target faults, effectively reduce human cost, and the function mode of mechanization, it more saves and determines the time, operation/maintenance data is determined further according to the target faults and operation/maintenance data collection, can not only Rapid matching to need operation/maintenance data, the working strength that operation maintenance personnel can also be reduced is more conducive to the development of enterprise.
Description
Technical field
The present invention relates to failure O&M technical field more particularly to a kind of O&M method, apparatus, electronic equipment and computer
Readable storage medium storing program for executing.
Background technique
In prior art, the O&M of system or equipment, which generally requires manual intervention, to be completed, not only time-consuming but also take
Power, related personnel will analyze the reason of being out of order incessantly, also find the O&M method of failure, human cost and time cost
On, there is biggish consumption, cannot achieve the processing mode of automation, user experience is bad.
Summary of the invention
In view of the foregoing, it is necessary to which a kind of O&M method, apparatus, electronic equipment and computer-readable storage medium are provided
Human cost, and the function mode of mechanization can be effectively reduced in matter, more save determine the time, can not only Rapid matching arrive
The operation/maintenance data needed, additionally it is possible to which the working strength for reducing operation maintenance personnel is more conducive to the development of enterprise.
A kind of O&M method, which comprises
Receive fault message；
Obtain preconfigured fault data collection；
It is concentrated from the fault data, the determining and matched failure of the fault message is as target faults；
Obtain preconfigured operation/maintenance data collection；
According to the target faults, is concentrated from the operation/maintenance data and determine operation/maintenance data.
Preferred embodiment according to the present invention, before obtaining preconfigured fault data collection, the method also includes:
From pre-stored all fault messages, all keywords are extracted；
By in the corresponding clock rate of multiple fault types of the key class of extraction to configuration, each parameter class is determined
Not corresponding keyword, wherein each fault type corresponds at least one clock rate, and each clock rate belongs to a failure
Type；
Determine the scoring of each clock rate；
Calculate the corresponding weight of each clock rate；
Scoring and the corresponding weight of each clock rate based on each clock rate configure all keywords and institute
The corresponding relationship of fault type is stated to obtain the fault data collection.
Preferred embodiment according to the present invention, described to concentrate from the fault data, determination is matched with the fault message
Failure includes: as target faults
From the fault message, at least one target keywords is extracted；
It determines at least one described target keywords, the corresponding target component classification of each target keywords；
The scoring of each target component classification is obtained, and obtains the corresponding weight of each target component classification；
According to the scoring of each target component classification and the corresponding weight of each target component classification, each target is determined
The probability value of parameter；
According to the probability value of each target component, the target faults are determined.
Preferred embodiment according to the present invention, before obtaining preconfigured operation/maintenance data collection, the method also includes:
Obtain the title and/or mark of historical failure, and with the title of the historical failure and/or the matched history of mark
Operation/maintenance data；
It is matched according to the title and/or mark of the historical failure, and with the title of the historical failure and/or mark
History operation/maintenance data configures the operation/maintenance data collection.
Preferred embodiment according to the present invention, it is described according to the target faults, it is concentrated from the operation/maintenance data and determines O&M
Data include:
Obtain the title and/or mark of the target faults；
By the title of the target faults and/or the title of mark and the centrally stored historical failure of the operation/maintenance data
And/or mark is matched；
The title of matched historical failure and/or the matched history operation/maintenance data of mark are determined as the operation/maintenance data.
Preferred embodiment according to the present invention, the method also includes:
When according to the target faults, when not can determine that the operation/maintenance data from operation/maintenance data concentration, prompt is specified
Personnel handle the target faults.
Preferred embodiment according to the present invention, after prompt designated person handles the target faults, the method also includes:
Record the data of the processing target faults of the designated person；
Obtain the keyword of the target faults；
According to the data of record and the keyword of acquisition, the fault data collection and the operation/maintenance data collection are updated.
A kind of O&M device, described device include:
Receiving unit, for receiving fault message；
Acquiring unit, for obtaining preconfigured fault data collection；
Determination unit, for concentrating from the fault data, the determining and matched failure of the fault message is as target
Failure；
The acquiring unit is also used to obtain preconfigured operation/maintenance data collection；
The determination unit is also used to concentrate from the operation/maintenance data according to the target faults and determine operation/maintenance data.
Preferred embodiment according to the present invention, described device further include:
Extraction unit, for extracting all keywords from pre-stored all fault messages；
The determination unit, multiple fault types corresponding parameter class of the key class for being also used to extract to configuration
In not, the corresponding keyword of each clock rate is determined, wherein each fault type corresponds at least one clock rate, each
Clock rate belongs to a fault type；
The determination unit is also used to determine the scoring of each clock rate；
Computing unit, for calculating the corresponding weight of each clock rate；
Configuration unit, for scoring and the corresponding weight of each clock rate based on each clock rate, described in configuration
The corresponding relationship of all keywords and the fault type is to obtain the fault data collection.
Preferred embodiment according to the present invention, the determination unit are concentrated from the fault data, determining to believe with the failure
Ceasing matched failure as target faults includes:
From the fault message, at least one target keywords is extracted；
It determines at least one described target keywords, the corresponding target component classification of each target keywords；
The scoring of each target component classification is obtained, and obtains the corresponding weight of each target component classification；
According to the scoring of each target component classification and the corresponding weight of each target component classification, each target is determined
The probability value of parameter；
According to the probability value of each target component, the target faults are determined.
Preferred embodiment according to the present invention, the acquiring unit are also used to before obtaining preconfigured operation/maintenance data collection,
Obtain the title and/or mark of historical failure, and with the title of the historical failure and/or the matched history O&M number of mark
According to；
The configuration unit, is also used to title and/or mark according to the historical failure, and with the historical failure
Title and/or the matched history operation/maintenance data of mark, configure the operation/maintenance data collection.
Preferred embodiment according to the present invention, the determination unit are concentrated according to the target faults from the operation/maintenance data
Determine that operation/maintenance data includes:
Obtain the title and/or mark of the target faults；
By the title of the target faults and/or the title of mark and the centrally stored historical failure of the operation/maintenance data
And/or mark is matched；
The title of matched historical failure and/or the matched history operation/maintenance data of mark are determined as the operation/maintenance data.
Preferred embodiment according to the present invention, described device further include:
Prompt unit, for when according to the target faults, concentrating from the operation/maintenance data not can determine that the O&M number
According to when, prompt designated person to handle the target faults.
Preferred embodiment according to the present invention, after prompt designated person handles the target faults, described device further include:
Recording unit, the data of the processing target faults for recording the designated person；
The acquiring unit is also used to obtain the keyword of the target faults；
Updating unit, for updating the fault data collection and the fortune according to the data of record and the keyword of acquisition
Dimension data collection.
A kind of electronic equipment, the electronic equipment include:
Memory stores at least one instruction；And
Processor executes the instruction stored in the memory to realize the O&M method.
A kind of computer readable storage medium is stored at least one instruction, institute in the computer readable storage medium
At least one instruction is stated to be executed by the processor in electronic equipment to realize the O&M method.
As can be seen from the above technical solutions, the present invention determines target event according to fault message and fault data collection first
Barrier, to prejudge to running situation, automatically determines the target faults, effectively reduces human cost, and mechanical
The function mode of change more saves and determines the time, determines operation/maintenance data further according to the target faults and operation/maintenance data collection, not only
Can Rapid matching to need operation/maintenance data, additionally it is possible to the working strength for reducing operation maintenance personnel is more conducive to the hair of enterprise
Exhibition.
Detailed description of the invention
Fig. 1 is the flow chart of the preferred embodiment of O&M method of the present invention.
Fig. 2 is the schematic diagram that the present invention utilizes hierarchical chart config failure data set.
Fig. 3 is the functional block diagram of the preferred embodiment of O&M device of the present invention.
Fig. 4 is the structural schematic diagram of the electronic equipment for the preferred embodiment that the present invention realizes O&M method.
Main element symbol description
Specific embodiment
To make the objectives, technical solutions, and advantages of the present invention clearer, right in the following with reference to the drawings and specific embodiments
The present invention is described in detail.
As shown in Figure 1, being the flow chart of the preferred embodiment of O&M method of the present invention.The process according to different requirements,
The sequence of step can change in figure, and certain steps can be omitted.
The O&M method is applied in one or more electronic equipment, and the electronic equipment is that one kind can be according to thing
The instruction for first setting or storing, the automatic equipment for carrying out numerical value calculating and/or information processing, hardware includes but is not limited to micro- place
Manage device, specific integrated circuit (Application Specific Integrated Circuit, ASIC), programmable gate array
(Field-Programmable Gate Array, FPGA), digital processing unit (Digital Signal Processor,
DSP), embedded device etc..
The electronic equipment can be any electronic product that human-computer interaction can be carried out with user, for example, personal meter
Calculation machine, tablet computer, smart phone, personal digital assistant (Personal Digital Assistant, PDA), game machine, friendship
Mutual formula Web TV (Internet Protocol Television, IPTV), intellectual wearable device etc..
The electronic equipment can also include the network equipment and/or user equipment.Wherein, the network equipment includes, but
It is not limited to single network server, the server group of multiple network servers composition or based on cloud computing (Cloud
Computing the cloud being made of a large amount of hosts or network server).
Network locating for the electronic equipment include but is not limited to internet, wide area network, Metropolitan Area Network (MAN), local area network, it is virtual specially
With network (Virtual Private Network, VPN) etc..
S10, the electronic equipment receive fault message.
In at least one embodiment of the present invention, the electronic equipment receives the fault message, is convenient for subsequent basis
The fault message determines target faults.
Specifically, from the fault message, the available various parameters index to failure, hereinafter by each seed ginseng
Number index is referred to as keyword.
S11, the electronic equipment obtain preconfigured fault data collection.
Preferably, before the electronic equipment obtains preconfigured fault data collection, the method also includes:
The electronic equipment configures the fault data collection；
Wherein, the electronic equipment configuration fault data collection includes:
The electronic equipment extracts all keywords from pre-stored all fault messages, and by the key of extraction
Word is categorized into the corresponding clock rate of multiple fault types of configuration, and the electronic equipment determines that each clock rate is corresponding
Keyword, wherein each fault type corresponds at least one clock rate, and each clock rate belongs to a fault type, institute
It states electronic equipment and determines the scoring of each clock rate, and calculate the corresponding weight of each clock rate, be based on each parameter
The scoring of classification and the corresponding weight of each clock rate, the electronic equipment configure all keywords and the failure classes
The corresponding relationship of type.
Specifically, from pre-stored all fault messages, extract all keywords includes: the electronic equipment
The electronic equipment is from pre-stored all fault messages, extraction and the inconsistent data of configuration data, and
The keyword is identified from the data of extraction.
In this way, the electronic equipment can extract the data that mistake occurs as the keyword, it is convenient for later use
The keyword states fault data collection described in establishing.
Further, the electronic equipment configures the fault data collection using hierarchical chart.
As shown in Fig. 2, being the schematic diagram that the present invention utilizes hierarchical chart config failure data set.The fault data collection
In each fault type include at least one clock rate, wherein n, m, p, q, a are respectively positive integer.
Such as: if the keyword X is breakdown voltage x volt, and it is breakdown voltage type that clock rate 1n is corresponding, then
The keyword X is configured in the clock rate 1n by the electronic equipment.
Further, the electronic equipment determines that the scoring of each clock rate includes:
(1) electronic equipment obtains the corresponding expert analysis mode of each clock rate.
In the present invention, each clock rate is a kind of evaluation index, for example, a clock rate is for evaluating hardware system
The voltage of system, it is desirable that be " voltage is less than or equal to 220 volts ".It can be in advance by way of providing questionnaire, to multiple experts
Terminal device send questionnaire data, obtain to multiple expert analysis modes of each clock rate, by the multiple of each clock rate
Expert analysis mode carries out the average expert analysis mode as each clock rate.The expert analysis mode of each clock rate is each for evaluating
The score of the individual event deduction of points of clock rate.For example, for the clock rate of " voltage is less than or equal to 220 volts ", it is corresponding
Expert analysis mode be 0.5 point, that is, when there is voltage greater than 220 volts, then the scoring of the clock rate is just corresponding reduces 0.5 point.
(2) according to the corresponding data of each clock rate, the electronic equipment determines the corresponding defect of each clock rate
Quantity.
In the present invention, the defects count for including in the corresponding data of each clock rate is determined as each clock rate
Corresponding defects count.For example, if sharing 6 line codes when carrying out detection scanning to hardware circuit and voltage occur greater than 220
Fu Shi, then " voltage is less than or equal to 220 volts " corresponding defects count of this clock rate is 6.
(3) electronic equipment comments the corresponding defects count of each clock rate expert corresponding with each clock rate
Deduction of points of the product divided as each clock rate, and the deduction of points that the total score of each clock rate subtracts each clock rate is made
For the scoring of each clock rate.
For example, " voltage is less than or equal to 220 volts " the corresponding defects count of this clock rate is 6, corresponding expert
Scoring is 0.5 point.The total score of each clock rate is 100 points, then the scoring of this clock rate is (100-6*0.5) point.
Further, the corresponding weight of each clock rate of the electronic equipment calculating includes:
The electronic equipment calculates weight of each clock rate relative to fault data collection using analytic hierarchy process (AHP).Into one
Step ground, evaluates the importance of fault type based on each clock rate in indicator layer C, and construction compares the first judgement two-by-two
Matrix, wherein first judgment matrix is constructed according to the marking of expert, then handles first judgment matrix,
Calculate weight of each clock rate relative to fault type.The treatment process of analytic hierarchy process (AHP) is the prior art, and the present invention is not
It is described in detail again.
In the above-described embodiments, the corresponding weight of each clock rate is calculated using analytic hierarchy process (AHP), to realize to every
The quantification and qualification of the corresponding weight of a clock rate, improves the accuracy of the fault data collection.
Finally, scoring and each clock rate corresponding weight of the electronic equipment based on each clock rate, configuration
The corresponding relationship of all keywords and the fault type includes: to obtain the fault data collection
The electronic equipment obtains the first scoring of the corresponding clock rate of each keyword, and obtains each keyword pair
First weight of the clock rate answered, the electronic equipment calculate the product of first scoring and first weight, and will
Each product is ranked up according to descending sequence, and the clock rate that the electronic equipment makes number one product is corresponding
Fault type be determined as the corresponding fault type of each keyword.
By above embodiment, the electronic equipment can accurately configure the fault data collection, be convenient for subsequent
More accurate target faults are got according to the fault data collection.
S12, the electronic equipment are concentrated from the fault data, and the determining and matched failure of the fault message is as mesh
Mark failure.
Preferably, the electronic equipment is concentrated from the fault data, determining to make with the matched failure of the fault message
Include: for target faults
The electronic equipment extracts at least one target keywords from the fault message, and determines described at least one
In a target keywords, the corresponding target component classification of each target keywords, the electronic equipment obtains each target component
The scoring of classification, and the corresponding weight of each target component classification is obtained, the electronic equipment is according to each target component classification
Scoring and the corresponding weight of each target component classification, determine the probability value of each target component, the electronic equipment root
According to the probability value of each target component, the target faults are determined.
Specifically, the electronic equipment is corresponding according to the scoring of each target component classification and each target component classification
Weight, determine that the probability value of each target component includes:
The electronic equipment calculates the scoring and the corresponding weight of each target component classification of each target component classification
Target product, obtain the probability value of each target component.
Further, the electronic equipment determines that the target faults include: according to the probability value of each target component
The probability value is ranked up by the electronic equipment according to descending sequence, and obtains and make number one
Corresponding first clock rate of probability value, the electronic equipment obtain the corresponding Fisrt fault type of first clock rate,
And the Fisrt fault type is determined as the target faults.
By above embodiment, the electronic equipment can prejudge running situation, automatically determine described
Target faults effectively reduce human cost, and the function mode of mechanization, more save and determine the time.
S13, the electronic equipment obtain preconfigured operation/maintenance data collection.
Preferably, before the electronic equipment obtains preconfigured operation/maintenance data collection, the method also includes:
The electronic equipment configures the operation/maintenance data collection；
Wherein, the electronic equipment configuration operation/maintenance data collection includes:
The electronic equipment obtains the title and/or mark of historical failure, and title and/or mark with the historical failure
Know matched history operation/maintenance data, the electronic equipment according to the title and/or mark of the historical failure, and with the history
The title and/or the matched history operation/maintenance data of mark of failure, configure the operation/maintenance data collection.
Specifically, the title and/or mark of the historical failure, and with the title of the historical failure and/or mark
The history operation/maintenance data matched can store in configuration database, and the configuration database can be local data base, then described
Electronic equipment can more quickly read the data in the specified database.Certainly, in other embodiments, the configuration
Database is also possible to the database communicated with the electronic equipment, in this way, can depositing with the effectively save electronic equipment
Space is stored up, to accelerate the operation of the electronic equipment, and further increases the performance of the electronic equipment.
Either, the title and/or mark of the historical failure, and with the title of the historical failure and/or mark
The history operation/maintenance data matched also can store in other links, and the present invention is with no restriction.
By above embodiment, the electronic equipment is the title and/or mark using the historical failure, and with
The title and/or the matched history operation/maintenance data of mark of the historical failure, accurately get from operation/maintenance data concentration
Suitable operation/maintenance data, has reasonably used historical data.
S14, the electronic equipment are concentrated from the operation/maintenance data according to the target faults and determine operation/maintenance data.
Preferably, the electronic equipment is concentrated from the operation/maintenance data according to the target faults and determines operation/maintenance data packet
It includes:
The electronic equipment obtains the title and/or mark of the target faults, and by the title of the target faults and/
Or the title and/or mark of the mark historical failure centrally stored with the operation/maintenance data are matched, the electronic equipment general
The title and/or the matched history operation/maintenance data of mark of matched historical failure are determined as the operation/maintenance data.
By above embodiment, the electronic equipment is i.e. in combination with the target faults and the operation/maintenance data collection, fastly
Speed is matched to the operation/maintenance data of needs, effectively reduces human cost, additionally it is possible to reduce the working strength of operation maintenance personnel, more added with
Conducive to the development of enterprise, better experience is brought to user.
Further, it is concentrated from the operation/maintenance data according to the target faults in the electronic equipment and determines O&M number
According to rear, the electronic equipment can carry out O&M to the target faults according to the operation/maintenance data.
Preferably, the method also includes:
When according to the target faults, when not can determine that the operation/maintenance data from operation/maintenance data concentration, the electronics
Device prompts designated person handles the target faults.
By above embodiment, the electronic equipment can when matched operation/maintenance data can not be found, can also and
When seek the help of professional, avoid causing unnecessary loss due to delaying processing.
Preferably, after the electronic device prompts designated person handles the target faults, the method also includes:
The electronic equipment records the data of the processing target faults of the designated person, and obtains the target event
The keyword of barrier, the electronic equipment update the fault data collection and described according to the data of record and the keyword of acquisition
Operation/maintenance data collection.
By above embodiment, the electronic equipment can be by new failure and corresponding to the O&M of the new failure
Data, update to the fault data collection and the operation/maintenance data is concentrated, so that next time utilizes, in this way, ought occur class again
As failure when, the electronic equipment can be handled voluntarily, further save the response time.
In conclusion the present invention can receive fault message；Obtain preconfigured fault data collection；From the fault data
It concentrates, the determining and matched failure of the fault message is as target faults；Obtain preconfigured operation/maintenance data collection；According to institute
Target faults are stated, is concentrated from the operation/maintenance data and determines operation/maintenance data.The present invention is first according to fault message and fault data collection
Determine target faults, to prejudge to running situation, automatically determine the target faults, effectively reduce manpower at
This, and the function mode of mechanization, it more saves and determines the time, determine O&M further according to the target faults and operation/maintenance data collection
Data, can not only Rapid matching to need operation/maintenance data, additionally it is possible to the working strength for reducing operation maintenance personnel is more conducive to
The development of enterprise.
As shown in figure 3, being the functional block diagram of the preferred embodiment of O&M device of the present invention.The O&M device 11 includes
Receiving unit 110, determination unit 112, configuration unit 113, prompt unit 114, recording unit 115, updates acquiring unit 111
Unit 116, extraction unit 117 and computing unit 118.So-called module/the unit of the present invention refers to that one kind can be by processor 13
It is performed, and the series of computation machine program segment of fixed function can be completed, storage is in memory 12.In the present embodiment
In, the function about each module/unit will be described in detail in subsequent embodiment.
Receiving unit 110 receives fault message.
In at least one embodiment of the present invention, the receiving unit 110 receives the fault message, is convenient for subsequent
Target faults are determined according to the fault message.
Specifically, from the fault message, the available various parameters index to failure, hereinafter by each seed ginseng
Number index is referred to as keyword.
Acquiring unit 111 obtains preconfigured fault data collection.
Preferably, before the acquiring unit 111 obtains preconfigured fault data collection, the method also includes:
Configuration unit 113 configures the fault data collection；
Wherein, the configuration unit 113 configures the fault data collection and includes:
Extraction unit 117 extracts all keywords, the determination unit 112 from pre-stored all fault messages
By in the corresponding clock rate of multiple fault types of the key class of extraction to configuration, the determination unit 112 determines every
The corresponding keyword of a clock rate, wherein each fault type corresponds at least one clock rate, and each clock rate belongs to
One fault type, the determination unit 112 determine the scoring of each clock rate, and computing unit 118 calculates each parameter class
Not corresponding weight, scoring and the corresponding weight of each clock rate based on each clock rate, the configuration unit 113 are matched
Set the corresponding relationship of all keywords and the fault type.
Specifically, from pre-stored all fault messages, extract all keywords includes: the configuration unit 113
The configuration unit 113 is from pre-stored all fault messages, extraction and the inconsistent data of configuration data,
And the keyword is identified from the data of extraction.
In this way, the configuration unit 113 can extract the data that mistake occurs as the keyword, it is convenient for subsequent benefit
Fault data collection is stated described in keyword foundation.
Further, the configuration unit 113 configures the fault data collection using hierarchical chart.
As shown in Fig. 2, being the schematic diagram that the present invention configures the fault data collection using hierarchical chart.The number of faults
It include at least one clock rate according to each fault type of concentration, wherein n, m, p, q, a are respectively positive integer.
Such as: if the keyword X is breakdown voltage x volt, and it is breakdown voltage type that clock rate 1n is corresponding, then
The keyword X is configured in the clock rate 1n by the configuration unit 113.
Further, the configuration unit 113 determines that the scoring of each clock rate includes:
(1) configuration unit 113 obtains the corresponding expert analysis mode of each clock rate.
In the present invention, each clock rate is a kind of evaluation index, for example, a clock rate is for evaluating hardware system
The voltage of system, it is desirable that be " voltage is less than or equal to 220 volts ".It can be in advance by way of providing questionnaire, to multiple experts
Terminal device send questionnaire data, obtain to multiple expert analysis modes of each clock rate, by the multiple of each clock rate
Expert analysis mode carries out the average expert analysis mode as each clock rate.The expert analysis mode of each clock rate is each for evaluating
The score of the individual event deduction of points of clock rate.For example, for the clock rate of " voltage is less than or equal to 220 volts ", it is corresponding
Expert analysis mode be 0.5 point, that is, when there is voltage greater than 220 volts, then the scoring of the clock rate is just corresponding reduces 0.5 point.
(2) according to the corresponding data of each clock rate, the configuration unit 113 determines that each clock rate is corresponding and lacks
Fall into quantity.
In the present invention, the defects count for including in the corresponding data of each clock rate is determined as each clock rate
Corresponding defects count.For example, if sharing 6 line codes when carrying out detection scanning to hardware circuit and voltage occur greater than 220
Fu Shi, then " voltage is less than or equal to 220 volts " corresponding defects count of this clock rate is 6.
(3) configuration unit 113 is corresponding with each clock rate specially by the corresponding defects count of each clock rate
Deduction of points of the product as each clock rate of family's scoring, and the total score of each clock rate is subtracted to the button of each clock rate
It is allocated as the scoring of each clock rate.
For example, " voltage is less than or equal to 220 volts " the corresponding defects count of this clock rate is 6, corresponding expert
Scoring is 0.5 point.The total score of each clock rate is 100 points, then the scoring of this clock rate is (100-6*0.5) point.
Further, the configuration unit 113 calculates the corresponding weight of each clock rate and includes:
The configuration unit 113 calculates weight of each clock rate relative to fault data collection using analytic hierarchy process (AHP).
Further, the importance of fault type is evaluated based on each clock rate in indicator layer C, construction compares first two-by-two
Judgment matrix wherein first judgment matrix is constructed according to the marking of expert, then carries out first judgment matrix
Processing, calculates weight of each clock rate relative to fault type.The treatment process of analytic hierarchy process (AHP) is the prior art, this hair
It is bright to be no longer described in detail.
In the above-described embodiments, the corresponding weight of each clock rate is calculated using analytic hierarchy process (AHP), to realize to every
The quantification and qualification of the corresponding weight of a clock rate, improves the accuracy of the fault data collection.
Finally, scoring and each clock rate corresponding weight of the configuration unit 113 based on each clock rate, match
The corresponding relationship for setting all keywords and the fault type includes: to obtain the fault data collection
The configuration unit 113 obtains the first scoring of the corresponding clock rate of each keyword, and obtains each key
First weight of the corresponding clock rate of word, the configuration unit 113 calculates first scoring and first weight multiplies
Product, and each product is ranked up according to descending sequence, the ginseng that the configuration unit 113 makes number one product
Several classes of not corresponding fault types are determined as the corresponding fault type of each keyword.
By above embodiment, the configuration unit 113 can accurately configure the fault data collection, convenient for subsequent
More accurate target faults are got according to the fault data collection.
Determination unit 112 is concentrated from the fault data, and the determining and matched failure of the fault message is as target event
Barrier.
Preferably, the determination unit 112 is concentrated from the fault data, the determining and matched failure of the fault message
Include: as target faults
The determination unit 112 extracts at least one target keywords from the fault message, and determination is described at least
In one target keywords, the corresponding target component classification of each target keywords, the determination unit 112 obtains each target
The scoring of clock rate, and the corresponding weight of each target component classification is obtained, the determination unit 112 is joined according to each target
Several classes of other scorings and the corresponding weight of each target component classification, determine the probability value of each target component, the determination
Unit 112 determines the target faults according to the probability value of each target component.
Specifically, the determination unit 112 is according to the scoring and each target component classification of each target component classification
Corresponding weight determines that the probability value of each target component includes:
The determination unit 112 calculates the scoring and the corresponding power of each target component classification of each target component classification
The target product of weight, obtains the probability value of each target component.
Further, the determination unit 112 determines the target faults packet according to the probability value of each target component
It includes:
The probability value is ranked up by the determination unit 112 according to descending sequence, and is obtained and come first
Corresponding first clock rate of probability value of position, the determination unit 112 obtain corresponding first event of first clock rate
Hinder type, and the Fisrt fault type is determined as the target faults.
By above embodiment, the determination unit 112 can prejudge running situation, automatically determine institute
Target faults are stated, human cost, and the function mode of mechanization are effectively reduced, more saves and determines the time.
The acquiring unit 111 obtains preconfigured operation/maintenance data collection.
Preferably, before the acquiring unit 111 obtains preconfigured operation/maintenance data collection, the method also includes:
The acquiring unit 111 obtains the title and/or mark of historical failure, and with the title of the historical failure and/
Or the matched history operation/maintenance data of mark, the configuration unit 113 according to the title and/or mark of the historical failure, and with
The title and/or the matched history operation/maintenance data of mark of the historical failure, configure the operation/maintenance data collection.
Specifically, the title and/or mark of the historical failure, and with the title of the historical failure and/or mark
The history operation/maintenance data matched can store in configuration database, and the configuration database can be local data base, then described
Configuration unit 113 can more quickly read the data in the specified database.Certainly, in other embodiments, described
Configuration database is also possible to the database communicated with the electronic equipment, in this way, can be with the effectively save electronic equipment
Memory space, to accelerate the operation of the electronic equipment, and further increase the performance of the electronic equipment.
Either, the title and/or mark of the historical failure, and with the title of the historical failure and/or mark
The history operation/maintenance data matched also can store in other links, and the present invention is with no restriction.
By above embodiment, the electronic equipment is the title and/or mark using the historical failure, and with
The title and/or the matched history operation/maintenance data of mark of the historical failure, accurately get from operation/maintenance data concentration
Suitable operation/maintenance data, has reasonably used historical data.
The determination unit 112 is concentrated from the operation/maintenance data according to the target faults and determines operation/maintenance data.
Preferably, the determination unit 112 is concentrated from the operation/maintenance data according to the target faults and determines operation/maintenance data
Include:
The determination unit 112 obtains the title and/or mark of the target faults, and by the title of the target faults
And/or the title and/or mark of the mark historical failure centrally stored with the operation/maintenance data are matched, the determination unit
The title of matched historical failure and/or the matched history operation/maintenance data of mark are determined as the operation/maintenance data by 112.
By above embodiment, the electronic equipment is i.e. in combination with the target faults and the operation/maintenance data collection, fastly
Speed is matched to the operation/maintenance data of needs, effectively reduces human cost, additionally it is possible to reduce the working strength of operation maintenance personnel, more added with
Conducive to the development of enterprise, better experience is brought to user.
Further, it is concentrated from the operation/maintenance data according to the target faults in the determination unit 112 and determines O&M
After data, the electronic equipment can carry out O&M to the target faults according to the operation/maintenance data.
Preferably, the method also includes:
When according to the target faults, when not can determine that the operation/maintenance data from operation/maintenance data concentration, prompt unit
114 prompt designated persons handle the target faults.
By above embodiment, the prompt unit 114 can be when that can not find matched operation/maintenance data, can also be with
The help for seeking professional in time avoids causing unnecessary loss due to delaying processing.
Preferably, after the prompt unit 114 prompt designated person handles the target faults, the method is also wrapped
It includes:
Recording unit 115 records the data of the processing target faults of the designated person, and the acquiring unit 111 obtains
The keyword of the target faults is taken, updating unit 116 updates the number of faults according to the data of record and the keyword of acquisition
According to collection and the operation/maintenance data collection.
By above embodiment, the updating unit 116 can be by new failure and corresponding to the new failure
Operation/maintenance data, updates to the fault data collection and the operation/maintenance data is concentrated, so that next time utilizes, in this way, ought go out again
When now similar failure, the electronic equipment can be handled voluntarily, further save the response time.
In conclusion the present invention can receive fault message；Obtain preconfigured fault data collection；From the fault data
It concentrates, the determining and matched failure of the fault message is as target faults；Obtain preconfigured operation/maintenance data collection；According to institute
Target faults are stated, is concentrated from the operation/maintenance data and determines operation/maintenance data.The present invention is first according to fault message and fault data collection
Determine target faults, to prejudge to running situation, automatically determine the target faults, effectively reduce manpower at
This, and the function mode of mechanization, it more saves and determines the time, determine O&M further according to the target faults and operation/maintenance data collection
Data, can not only Rapid matching to need operation/maintenance data, additionally it is possible to the working strength for reducing operation maintenance personnel is more conducive to
The development of enterprise.
As shown in figure 4, being the structural schematic diagram of the electronic equipment for the preferred embodiment that the present invention realizes O&M method.
The electronic equipment 1 be it is a kind of can according to the instruction for being previously set or store, automatic progress numerical value calculating and/or
The equipment of information processing, hardware include but is not limited to microprocessor, specific integrated circuit (Application Specific
Integrated Circuit, ASIC), programmable gate array (Field-Programmable Gate Array, FPGA), number
Word processing device (Digital Signal Processor, DSP), embedded device etc..
The electronic equipment 1, which can also be but not limited to any one, to pass through keyboard, mouse, remote controler, touching with user
The modes such as template or voice-operated device carry out the electronic product of human-computer interaction, for example, personal computer, tablet computer, smart phone,
Personal digital assistant (Personal Digital Assistant, PDA), game machine, Interactive Internet TV (Internet
Protocol Television, IPTV), intellectual wearable device etc..
The electronic equipment 1 can also be that the calculating such as desktop PC, notebook, palm PC and cloud server are set
It is standby.
Network locating for the electronic equipment 1 include but is not limited to internet, wide area network, Metropolitan Area Network (MAN), local area network, it is virtual specially
With network (Virtual Private Network, VPN) etc..
In one embodiment of the invention, the electronic equipment 1 includes, but are not limited to memory 12, processor 13,
And it is stored in the computer program that can be run in the memory 12 and on the processor 13, such as O&M program.
It will be understood by those skilled in the art that the schematic diagram is only the example of electronic equipment 1, not structure paired electrons
The restriction of equipment 1 may include perhaps combining certain components or different components, example than illustrating more or fewer components
Such as described electronic equipment 1 can also include input-output equipment, network access equipment, bus.
Alleged processor 13 can be central processing unit (Central Processing Unit, CPU), can also be
Other general processors, digital signal processor (Digital Signal Processor, DSP), specific integrated circuit
(Application Specific Integrated Circuit, ASIC), ready-made programmable gate array (Field-
Programmable Gate Array, FPGA) either other programmable logic device, discrete gate or transistor logic,
Discrete hardware components etc..General processor can be microprocessor or the processor is also possible to any conventional processor
Deng the processor 13 is arithmetic core and the control centre of the electronic equipment 1, entire using various interfaces and connection
The various pieces of electronic equipment 1, and execute the operating system of the electronic equipment 1 and types of applications program, the program of installation
Code etc..
The processor 13 executes the operating system of the electronic equipment 1 and the types of applications program of installation.The place
Reason device 13 executes the application program to realize the step in above-mentioned each O&M embodiment of the method, such as step shown in FIG. 1
S10、S11、S12、S13、S14。
Alternatively, the processor 13 realizes each module in above-mentioned each Installation practice/mono- when executing the computer program
The function of member, such as: receive fault message；Obtain preconfigured fault data collection；From the fault data concentrate, determine with
The matched failure of fault message is as target faults；Obtain preconfigured operation/maintenance data collection；According to the target faults,
It is concentrated from the operation/maintenance data and determines operation/maintenance data.
Illustratively, the computer program can be divided into one or more module/units, one or more
A module/unit is stored in the memory 12, and is executed by the processor 13, to complete the present invention.It is one
Or multiple module/units can be the series of computation machine program instruction section that can complete specific function, the instruction segment is for retouching
State implementation procedure of the computer program in the electronic equipment 1.It is connect for example, the computer program can be divided into
It receives unit 110, acquiring unit 111, determination unit 112, configuration unit 113, prompt unit 114, recording unit 115, update list
Member 116, extraction unit 117 and computing unit 118.
The memory 12 can be used for storing the computer program and/or module, the processor 13 by operation or
The computer program and/or module being stored in the memory 12 are executed, and calls the data being stored in memory 12,
Realize the various functions of the electronic equipment 1.The memory 12 can mainly include storing program area and storage data area,
In, storing program area can application program needed for storage program area, at least one function (such as sound-playing function, image
Playing function etc.) etc.；Storage data area, which can be stored, uses created data (such as audio data, phone directory according to mobile phone
Deng) etc..In addition, memory 12 may include high-speed random access memory, it can also include nonvolatile memory, such as firmly
Disk, memory, plug-in type hard disk, intelligent memory card (Smart Media Card, SMC), secure digital (Secure Digital,
SD) block, flash card (Flash Card), at least one disk memory, flush memory device or other volatile solid-states
Part.
The memory 12 can be the external memory and/or internal storage of electronic equipment 1.Further, described
Memory 12 can be the circuit with store function for not having physical form in integrated circuit, such as RAM (Random-Access
Memory, random access memory), FIFO (First In First Out) etc..Alternatively, the memory 12 is also possible to
Memory with physical form, such as memory bar, TF card (Trans-flash Card).
If the integrated module/unit of the electronic equipment 1 is realized in the form of SFU software functional unit and as independent
Product when selling or using, can store in a computer readable storage medium.Based on this understanding, the present invention is real
All or part of the process in existing above-described embodiment method, can also instruct relevant hardware come complete by computer program
At the computer program can be stored in a computer readable storage medium, which is being executed by processor
When, it can be achieved that the step of above-mentioned each embodiment of the method.
Wherein, the computer program includes computer program code, and the computer program code can be source code
Form, object identification code form, executable file or certain intermediate forms etc..The computer-readable medium may include: can
Carry any entity or device, recording medium, USB flash disk, mobile hard disk, magnetic disk, CD, computer of the computer program code
Memory, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access
Memory), electric carrier signal, telecommunication signal and software distribution medium etc..It should be noted that the computer-readable medium
The content for including can carry out increase and decrease appropriate according to the requirement made laws in jurisdiction with patent practice, such as in certain departments
Method administrative area does not include electric carrier signal and telecommunication signal according to legislation and patent practice, computer-readable medium.
In conjunction with Fig. 1, the memory 12 in the electronic equipment 1 stores multiple instruction to realize a kind of O&M method,
The multiple instruction can be performed to realize in the processor 13: receiving fault message；Obtain preconfigured fault data collection；
It is concentrated from the fault data, the determining and matched failure of the fault message is as target faults；Obtain preconfigured fortune
Dimension data collection；According to the target faults, is concentrated from the operation/maintenance data and determine operation/maintenance data.
Preferred embodiment according to the present invention, the processor 13 also execute multiple instruction and include:
From pre-stored all fault messages, all keywords are extracted；
By in the corresponding clock rate of multiple fault types of the key class of extraction to configuration, each parameter class is determined
Not corresponding keyword, wherein each fault type corresponds at least one clock rate, and each clock rate belongs to a failure
Type；
Determine the scoring of each clock rate；
Calculate the corresponding weight of each clock rate；
Scoring and the corresponding weight of each clock rate based on each clock rate configure all keywords and institute
The corresponding relationship of fault type is stated to obtain the fault data collection.
Preferred embodiment according to the present invention, the processor 13 also execute multiple instruction and include:
From the fault message, at least one target keywords is extracted；
It determines at least one described target keywords, the corresponding target component classification of each target keywords；
The scoring of each target component classification is obtained, and obtains the corresponding weight of each target component classification；
According to the scoring of each target component classification and the corresponding weight of each target component classification, each target is determined
The probability value of parameter；
According to the probability value of each target component, the target faults are determined.
Preferred embodiment according to the present invention, the processor 13 also execute multiple instruction and include:
Obtain the title and/or mark of historical failure, and with the title of the historical failure and/or the matched history of mark
Operation/maintenance data；
It is matched according to the title and/or mark of the historical failure, and with the title of the historical failure and/or mark
History operation/maintenance data configures the operation/maintenance data collection.
Preferred embodiment according to the present invention, the processor 13 also execute multiple instruction and include:
Obtain the title and/or mark of the target faults；
By the title of the target faults and/or the title of mark and the centrally stored historical failure of the operation/maintenance data
And/or mark is matched；
The title of matched historical failure and/or the matched history operation/maintenance data of mark are determined as the operation/maintenance data.
Preferred embodiment according to the present invention, the processor 13 also execute multiple instruction and include:
When according to the target faults, when not can determine that the operation/maintenance data from operation/maintenance data concentration, prompt is specified
Personnel handle the target faults.
Preferred embodiment according to the present invention, the processor 13 also execute multiple instruction and include:
Record the data of the processing target faults of the designated person；
Obtain the keyword of the target faults；
According to the data of record and the keyword of acquisition, the fault data collection and the operation/maintenance data collection are updated.
Specifically, the processor 13 can refer to the concrete methods of realizing of above-metioned instruction related in Fig. 1 corresponding embodiment
The description of step, this will not be repeated here.
In several embodiments provided by the present invention, it should be understood that disclosed system, device and method can be with
It realizes by another way.For example, the apparatus embodiments described above are merely exemplary, for example, the module
It divides, only a kind of logical function partition, there may be another division manner in actual implementation.
The module as illustrated by the separation member may or may not be physically separated, aobvious as module
The component shown may or may not be physical unit, it can and it is in one place, or may be distributed over multiple
In network unit.Some or all of the modules therein can be selected to realize the mesh of this embodiment scheme according to the actual needs
's.
It, can also be in addition, each functional module in each embodiment of the present invention can integrate in one processing unit
It is that each unit physically exists alone, can also be integrated in one unit with two or more units.Above-mentioned integrated list
Member both can take the form of hardware realization, can also realize in the form of hardware adds software function module.
It is obvious to a person skilled in the art that invention is not limited to the details of the above exemplary embodiments, Er Qie
In the case where without departing substantially from spirit or essential attributes of the invention, the present invention can be realized in other specific forms.
Therefore, in all respects, the present embodiments are to be considered as illustrative and not restrictive, this
The range of invention is indicated by the appended claims rather than the foregoing description, it is intended that the equivalent requirements of the claims will be fallen in
All changes in meaning and scope are included in the present invention.Any attached associated diagram label in claim should not be considered as limit
Claim involved in making.
Furthermore, it is to be understood that one word of " comprising " does not exclude other units or steps, odd number is not excluded for plural number.In system claims
The multiple units or device of statement can also be implemented through software or hardware by a unit or device.Second equal words are used
It indicates title, and does not indicate any particular order.
Finally it should be noted that the above examples are only used to illustrate the technical scheme of the present invention and are not limiting, although reference
Preferred embodiment describes the invention in detail, those skilled in the art should understand that, it can be to of the invention
Technical solution is modified or equivalent replacement, without departing from the spirit and scope of the technical solution of the present invention.
Claims (10)
1. a kind of O&M method, which is characterized in that the described method includes:
Receive fault message；
Obtain preconfigured fault data collection；
It is concentrated from the fault data, the determining and matched failure of the fault message is as target faults；
Obtain preconfigured operation/maintenance data collection；
According to the target faults, is concentrated from the operation/maintenance data and determine operation/maintenance data.
2. O&M method as described in claim 1, which is characterized in that described before obtaining preconfigured fault data collection
Method further include:
From pre-stored all fault messages, all keywords are extracted；
By in the corresponding clock rate of multiple fault types of the key class of extraction to configuration, each clock rate pair is determined
The keyword answered, wherein each fault type corresponds at least one clock rate, and each clock rate belongs to a failure classes
Type；
Determine the scoring of each clock rate；
Calculate the corresponding weight of each clock rate；
Scoring and the corresponding weight of each clock rate based on each clock rate configure all keywords and the event
Hinder the corresponding relationship of type to obtain the fault data collection.
3. O&M method as described in claim 1, which is characterized in that it is described to be concentrated from the fault data, it is determining with it is described
The matched failure of fault message includes: as target faults
From the fault message, at least one target keywords is extracted；
It determines at least one described target keywords, the corresponding target component classification of each target keywords；
The scoring of each target component classification is obtained, and obtains the corresponding weight of each target component classification；
According to the scoring of each target component classification and the corresponding weight of each target component classification, each target component is determined
Probability value；
According to the probability value of each target component, the target faults are determined.
4. O&M method as described in claim 1, which is characterized in that described before obtaining preconfigured operation/maintenance data collection
Method further include:
Obtain the title and/or mark of historical failure, and with the title of the historical failure and/or the matched history O&M of mark
Data；
According to the title and/or mark of the historical failure, and with the title of the historical failure and/or the matched history of mark
Operation/maintenance data configures the operation/maintenance data collection.
5. O&M method as described in claim 1, which is characterized in that it is described according to the target faults, from the O&M number
Determine that operation/maintenance data includes: according to concentrating
Obtain the title and/or mark of the target faults；
By the title of the target faults and/or mark and the title of the centrally stored historical failure of the operation/maintenance data and/or
Mark is matched；
The title of matched historical failure and/or the matched history operation/maintenance data of mark are determined as the operation/maintenance data.
6. O&M method as described in claim 1, which is characterized in that the method also includes:
When according to the target faults, when not can determine that the operation/maintenance data from operation/maintenance data concentration, prompt designated person
Handle the target faults.
7. O&M method as claimed in claim 6, which is characterized in that after prompt designated person handles the target faults,
The method also includes:
Record the data of the processing target faults of the designated person；
Obtain the keyword of the target faults；
According to the data of record and the keyword of acquisition, the fault data collection and the operation/maintenance data collection are updated.
8. a kind of O&M device, which is characterized in that described device includes:
Receiving unit, for receiving fault message；
Acquiring unit, for obtaining preconfigured fault data collection；
Determination unit, for concentrating from the fault data, the determining and matched failure of the fault message is as target faults；
The acquiring unit is also used to obtain preconfigured operation/maintenance data collection；
The determination unit is also used to concentrate from the operation/maintenance data according to the target faults and determine operation/maintenance data.
9. a kind of electronic equipment, which is characterized in that the electronic equipment includes:
Memory stores at least one instruction；And
Processor executes the instruction stored in the memory to realize O&M as claimed in any of claims 1 to 7 in one of claims
Method.
10. a kind of computer readable storage medium, it is characterised in that: be stored at least one in the computer readable storage medium
A instruction, at least one described instruction are executed by the processor in electronic equipment to realize such as any one of claim 1 to 7
The O&M method.
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