CN109327630A - A kind of method, apparatus that dialing hotline, equipment and storage medium - Google Patents
A kind of method, apparatus that dialing hotline, equipment and storage medium Download PDFInfo
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- CN109327630A CN109327630A CN201811422788.XA CN201811422788A CN109327630A CN 109327630 A CN109327630 A CN 109327630A CN 201811422788 A CN201811422788 A CN 201811422788A CN 109327630 A CN109327630 A CN 109327630A
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- Prior art keywords
- hotline
- voice
- visualization
- mobile terminal
- information
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/527—Centralised call answering arrangements not requiring operator intervention
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/25—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service
- H04M2203/251—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably
- H04M2203/253—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a visual mode is used instead of a voice mode
- H04M2203/254—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a visual mode is used instead of a voice mode where the visual mode comprises menus
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
Abstract
The invention discloses a kind of method, apparatus for dialing hotline, equipment and storage mediums, it is related to mobile communication technology field, its method includes: mobile terminal when through converged communication RCS server dials hotline, receives the voice broadcast text information for the hotline that the RCS server is sent；The mobile terminal is parsed by the voice broadcast text information to the hotline, obtains the visualization voice menu of the hotline, and the visualization voice menu of the hotline is shown on call interface；The mobile terminal receives user in the clicking operation of the visualization voice menu of the hotline, and carries out respective handling according to the clicking operation.
Description
Technical field
The present invention relates to mobile communication technology field, in particular to a kind of method, apparatus for dialing hotline, equipment with
And storage medium.
Background technique
When dialing these hotlines such as 10086,95555, the speech prompting system broadcast operation menu of the inside is guided
User carries out next step operation.The service item that hotline provides is more, during the voice broadcast chattered, user
It experienced very long waiting, the appearance serviced needed for just waiting until presses corresponding number according to prompt tone, selects service item.Consumption
When voice broadcast, bring user's usage experience of bad luck.This had both delayed the time of user, while dramatically affecting
The efficiency of business handling.
Currently, there is third party software (as precious in touched) to attempt to solve the problems, such as this.The software saves part hot line at the terminal
The text information of the self-assisted voice of phone.When user dials these hotlines, self-service language will be shown on the call interface of terminal
The corresponding services menu of sound.User can not have to listen voice prompting, directly operation services menu, the service entry for selecting oneself desired
Mesh.
The prior art has the following deficiencies:
1. the self-assisted voice content of 10086 hotlines in each province is not identical.When inter-provincial roaming, often
There is the problem of visualization menu failure.
2. hotline often optimize operating procedure or release new business it is self-service handle mode and to self-assisted voice
Process adjusts.Third party software fails to timely update or terminal fails to be synchronized to local in time, will lead to visualization menu
Failure.
3. one section of fixed voice broadcast can only be handled.In the case of multistage voice broadcast, which can not broadcast according to voice
Content is reported, in real time, accurately shows corresponding text or menu.
4. can not be arranged according to the language of mobile phone, corresponding text or menu are adaptively shown.As cell-phone language is set as
Thai, visualization menu are but shown as Chinese.
Summary of the invention
The technical issues of scheme provided according to embodiments of the present invention solves is visualization voice menu in the prior art
Accuracy rate it is lower, user experience is poor.
A kind of method for dialing hotline provided according to embodiments of the present invention, comprising:
Mobile terminal is passing through RCS (Rich Communication Suite, converged communication) server dials hot line electricity
When words, the voice broadcast text information for the hotline that the RCS server is sent is received；
The mobile terminal is parsed by the voice broadcast text information to the hotline, obtains the hot line
The visualization voice menu of phone, and show on call interface the visualization voice menu of the hotline；
The mobile terminal receives user in the clicking operation of the visualization voice menu of the hotline, and according to institute
It states clicking operation and carries out respective handling.
A kind of device for dialing hotline provided according to embodiments of the present invention, comprising:
Receiving module, for receiving the RCS server when passing through converged communication RCS server dials hotline
The voice broadcast text information of the hotline sent；
It obtains and display module is obtained for being parsed by the voice broadcast text information to the hotline
The visualization voice menu of the hotline, and show on call interface the visualization voice menu of the hotline；
Processing module, for receiving user in the clicking operation of the visualization voice menu of the hotline, and according to
The clicking operation carries out respective handling.
A kind of equipment for dialing hotline provided according to embodiments of the present invention, the equipment includes: processor, and
With the memory of processor coupling；Be stored on the memory can run on the processor dial hotline
Program, when the program for dialing hotline is executed by the processor realize provide according to embodiments of the present invention described in
The method for dialing hotline the step of.
A kind of computer storage medium provided according to embodiments of the present invention, the storage medium, which is stored with, dials hot line electricity
The program of words, realization provides described according to embodiments of the present invention when the program for dialing hotline is executed by processor
The step of dialing the method for hotline.
The scheme provided according to embodiments of the present invention, terminal can obtain the text of voice broadcast from RCS server in real time
This information constructs and visualizes voice menu in real time.Solve it is in the prior art visualization voice menu accuracy rate compared with
Low problem makes user efficiently and conveniently complete self-assisted voice service, and greatly the user experience is improved.
Detailed description of the invention
The drawings described herein are used to provide a further understanding of the present invention, constitutes a part of the invention, this hair
Bright illustrative embodiments and their description are not constituted improper limitations of the present invention for understanding the present invention.In the accompanying drawings:
Fig. 1 is a kind of method flow diagram for dialing hotline provided in an embodiment of the present invention；
Fig. 2 is a kind of schematic device for dialing hotline provided in an embodiment of the present invention；
Fig. 3 is the module diagram of mobile terminal provided in an embodiment of the present invention；
Fig. 4 is the method flow diagram of the visualization voice menu provided in an embodiment of the present invention based on RCS；
Fig. 5 is the operation schematic diagram of the application module in Fig. 3 provided in an embodiment of the present invention；
Fig. 6 is the operation schematic diagram of the receiving module in Fig. 3 provided in an embodiment of the present invention；
Fig. 7 is the visualization voice menu signal that the hotline is shown on call interface provided in an embodiment of the present invention
Figure.
Specific embodiment
Below in conjunction with attached drawing to a preferred embodiment of the present invention will be described in detail, it should be understood that described below is excellent
Select embodiment only for the purpose of illustrating and explaining the present invention and is not intended to limit the present invention.
Fig. 1 is a kind of method flow diagram for dialing hotline provided in an embodiment of the present invention, as shown in Figure 1, comprising:
Step S101: mobile terminal receives the RCS clothes when passing through converged communication RCS server dials hotline
The voice broadcast text information for the hotline that business device is sent；
Step S102: the mobile terminal is parsed by the voice broadcast text information to the hotline, is obtained
To the visualization voice menu of the hotline, and show on call interface the visualization voice dish of the hotline
It is single；
Step S103: the mobile terminal receives user in the click behaviour of the visualization voice menu of the hotline
Make, and respective handling is carried out according to the clicking operation.
In one embodiment, the mobile terminal is solved by the voice broadcast text information to the hotline
Analysis, the visualization voice menu for obtaining the hotline includes: that the mobile terminal passes through the voice to the hotline
Casting text information is parsed, and the visualText information of the hotline is obtained；The mobile terminal is according to the warm
The visualText information of line phone constructs the visualization voice menu of the hotline.
In one embodiment, the mobile terminal receives the voice for the hotline that the RCS server is sent
Before broadcasting text information, further includes: the mobile terminal is by sending the application of the hotline to the RCS server
Request receives the application verification information that the RCS server is requested according to the application and sent；The mobile terminal is according to institute
Application verification information is stated, to the RCS server sending device verification information, is proved to be successful the RCS server in application
The voice broadcast text information of the hotline is sent to the mobile terminal afterwards；Wherein, the device authentication information includes
Equipment identification information and equipment voice messaging.
In one embodiment, the voice broadcast text information include voice broadcast text, voice broadcast button and
Voice broadcast catalogue；The visualization voice menu includes visualization text, visualization button and visualization directory.
In one embodiment, the mobile terminal receives user in the point of the visualization voice menu of the hotline
Operation is hit, and carrying out respective handling according to the clicking operation includes: to work as to receive user in the visualization of the hotline
When text has carried out clicking operation, the mobile terminal is not dealt with；When receiving user in the visualization of the hotline
When button has carried out clicking operation, the mobile terminal hangs up current hotline, while it is right to breathe out the visualization button institute
The sub- hotline answered；When receiving user when the visualization directory of the hotline has carried out clicking operation, the shifting
Dynamic terminal issues dual tone multi-frequency dtmf instruction, and user is made to carry out respective handling according to prompt tone.
Fig. 2 is a kind of schematic device for dialing hotline provided in an embodiment of the present invention, as shown in Figure 2, comprising: connect
Receive module 201, acquisition and display module 202 and processing module 203.
Wherein, the receiving module 201, for receiving institute when passing through converged communication RCS server dials hotline
State the voice broadcast text information of the hotline of RCS server transmission；The acquisition and display module 202, for leading to
It crosses and the voice broadcast text information of the hotline is parsed, obtain the visualization voice menu of the hotline,
And the visualization voice menu of the hotline is shown on call interface；The processing module 203, exists for receiving user
The clicking operation of the visualization voice menu of the hotline, and respective handling is carried out according to the clicking operation.
In another embodiment, the acquisition and display module 202 include: acquiring unit, for by the heat
The voice broadcast text information of line phone is parsed, and obtains the visualText information of the hotline, and according to institute
The visualText information for stating hotline constructs the visualization voice menu of the hotline；Display unit, for logical
The visualization voice menu of the hotline is shown on words interface.
In one embodiment, the embodiment of the invention also includes: application module, for by the RCS server send out
It send the application of the hotline to request, receives the application verifying letter that the RCS server is requested according to the application and sent
Breath, and so that the RCS server is existed to the RCS server sending device verification information according to the application verification information
Application sends the voice broadcast text information of the hotline to the mobile terminal after being proved to be successful；Wherein, the equipment
Verification information includes equipment identification information and equipment voice messaging.
A kind of equipment for dialing hotline provided according to embodiments of the present invention, the equipment includes: processor, and
With the memory of processor coupling；Be stored on the memory can run on the processor dial hotline
Program, when the program for dialing hotline is executed by the processor realize provide according to embodiments of the present invention described in
The method for dialing hotline the step of.
A kind of computer storage medium provided according to embodiments of the present invention, the storage medium, which is stored with, dials hot line electricity
The program of words, realization provides described according to embodiments of the present invention when the program for dialing hotline is executed by processor
The step of dialing the method for hotline.
Fig. 3 is the module diagram of mobile terminal provided in an embodiment of the present invention, as shown in Figure 3, comprising: application module,
Receiving module, parsing module, calling module and conversion module.Apply for that module is used for RCS server application hotline
The text information of voice broadcast, receiving module are used to receive the text information of RCS server transmission, and parsing module is for parsing
The text information that RCS server is sent, calling module are used to draw out corresponding visualization dish according to the text information after parsing
Single, conversion module is used to the operation of user being converted to call instruction.
Fig. 4 is the method flow diagram of the visualization voice menu provided in an embodiment of the present invention based on RCS, as shown in figure 4,
Include:
Step 401: dialing hotline.
Step 402: voice broadcast from notice application module to the RCS server application hotline text information.
Step 403: closing of the circuit.
Step 404: notice receiving module receives the text information that RCS server is sent.
Step 405: the text information that notice parsing module parsing RCS server is sent.
Step 406: notice calling module draws visualization voice according to the parsing result of parsing module on call interface
Menu.
Step 407: the operation of user is converted to call instruction by notice conversion module.
Step 408: phone is hung up, this conversation end.
Fig. 5 is the operation schematic diagram of the application module in Fig. 3 provided in an embodiment of the present invention, as shown in figure 5, application module
Text information for from the voice broadcast to RCS server application hotline.It is specifically included:
Step 501, voice broadcast from terminal to RCS server application hotline text information.
Step 502, terminal receive the instruction of RCS server requirement " authentication ".
Step 503, terminal send the device identification of terminal to RCS server.
Step 504, terminal receive the instruction of RCS server requirement " the language setting for sending terminal ".
Step 505, terminal send the language setting of terminal to RCS server.
Step 506, terminal receive the message of " applying successfully " of RCS server return.
6 be the operation schematic diagram of the receiving module in Fig. 3 provided in an embodiment of the present invention, as shown in fig. 6, receiving module is used
In receive RCS server send text information, specifically:
Step 601, terminal receive RCS server and establish MSRP (Message Session Relay Protocol, message
Session trunk protocol) access request.
Step 602, terminal return to " establishing OK " to RCS server.
Step 603, terminal receive the text information that RCS server is sent by MSRP agreement.
Step 604, terminal send the message of " receiving " to RCS server.
In multistage voice broadcast, RCS server decodable code hotline is sent to the RTP (Real-time of terminal
Transport Protocol, real-time transport protocol) voice message, which section voice judge currently to broadcast is, thus in real time
Send corresponding text information.
Parsing module is used to parse the text information of RCS server transmission.
In the present embodiment, the text information for the structuring that terminal receives has three classes: " plain text ", " button ", " menu " (mesh
Record).The content of " plain text " is directly displayed on call interface, it is both rear then constructed on call interface respectively dial key and
Menu.
The text formatting of this three, example are as follows:
<text>xxx</text>
<button>yyy</button>
<menu>zzz</menu>
The text formatting of multilevel menu, example are as follows:
Calling module is used for the parsing result according to parsing module, and visualization voice menu is drawn on call interface.
The example for dialing the call interface of 112 hotlines is as shown in Figure 7.After phone is put through, user hears voice broadcast
While, it will be seen that 110,119,120,122 4 buttons are generated on call interface.User clicks either button, works as hanging up
Preceding phone, and breathe out new digit.
Conversion module is used to the operation of user being converted to call instruction.
The operation transformation rule of three classes text information is as follows:
1. user clicks " plain text ", do not respond.
2. user clicks " button ", Current telephony will be hung up, and breathe out new digit.
3. user clicks " menu " (catalogue), DTMF (Dual Tone Multi Frequency, dual-tone multifrequency) will be issued
Instruction, effect presses corresponding number according to prompt tone with user, to select service item.
The scheme provided according to embodiments of the present invention, will while hearing voice broadcast when user dials hotline
See on call interface real-time display visualization voice menu.User can not have to listen voice prompting, and it is visual directly to operate this
Change menu, the service for selecting oneself desired.
Although describing the invention in detail above, but the invention is not restricted to this, those skilled in the art of the present technique
It can be carry out various modifications with principle according to the present invention.Therefore, all to be modified according to made by the principle of the invention, all it should be understood as
Fall into protection scope of the present invention.
Claims (10)
1. a kind of method for dialing hotline characterized by comprising
Mobile terminal receives the described of the RCS server transmission when passing through converged communication RCS server dials hotline
The voice broadcast text information of hotline；
The mobile terminal is parsed by the voice broadcast text information to the hotline, obtains the hotline
Visualization voice menu, and show on call interface the visualization voice menu of the hotline；
The mobile terminal receives user in the clicking operation of the visualization voice menu of the hotline, and according to the point
It hits operation and carries out respective handling.
2. the method according to claim 1, wherein the mobile terminal passes through the voice to the hotline
Casting text information is parsed, and the visualization voice menu for obtaining the hotline includes:
The mobile terminal is parsed by the voice broadcast text information to the hotline, obtains the hotline
VisualText information；
The mobile terminal constructs the visualization voice of the hotline according to the visualText information of the hotline
Menu.
3. the method according to claim 1, wherein the mobile terminal receives what the RCS server was sent
Before the voice broadcast text information of the hotline, further includes:
The mobile terminal is requested by sending the application of the hotline to the RCS server, receives the RCS service
Device is requested according to the application and the application verification information of transmission；
The mobile terminal is according to the application verification information, to the RCS server sending device verification information, makes described
RCS server sends the voice broadcast text information of the hotline after application is proved to be successful to the mobile terminal；
Wherein, the device authentication information includes equipment identification information and equipment voice messaging.
4. method according to claim 1 to 3, which is characterized in that the voice broadcast text information includes that voice is broadcast
Message word, voice broadcast button and voice broadcast catalogue；The visualization voice menu includes visualization text, visualizes and press
Button and visualization directory.
5. according to the method described in claim 4, it is characterized in that, the mobile terminal receives user in the hotline
The clicking operation of voice menu is visualized, and respective handling is carried out according to the clicking operation and includes:
When receiving user when the visualization text of the hotline has carried out clicking operation, the mobile terminal is not made to locate
Reason；
When receiving user when the visualization button of the hotline has carried out clicking operation, the mobile terminal, which is hung up, works as
Preceding hotline, while breathing out sub- hotline corresponding to the visualization button；
When receiving user when the visualization directory of the hotline has carried out clicking operation, the mobile terminal issues double
Sound multifrequency DTMF instruction, makes user carry out respective handling according to prompt tone.
6. a kind of device for dialing hotline characterized by comprising
Receiving module is sent for when passing through converged communication RCS server dials hotline, receiving the RCS server
The hotline voice broadcast text information；
It obtains and display module obtains described for being parsed by the voice broadcast text information to the hotline
The visualization voice menu of hotline, and show on call interface the visualization voice menu of the hotline；
Processing module, for receiving user in the clicking operation of the visualization voice menu of the hotline, and according to described
Clicking operation carries out respective handling.
7. device according to claim 6, which is characterized in that the acquisition and display module include:
Acquiring unit obtains the hot line electricity for parsing by the voice broadcast text information to the hotline
The visualText information of words, and according to the visualText information of the hotline, construct the hotline can
Depending on changing voice menu；
Display unit, for showing the visualization voice menu of the hotline on call interface.
8. device according to claim 6, which is characterized in that further include:
Apply for module, for requesting by the application for sending the hotline to the RCS server, receives the RCS clothes
Business device is requested according to the application and the application verification information of transmission, and is taken according to the application verification information to the RCS
Business device sending device verification information, makes the RCS server send the heat to the mobile terminal after application is proved to be successful
The voice broadcast text information of line phone；
Wherein, the device authentication information includes equipment identification information and equipment voice messaging.
9. a kind of equipment for dialing hotline, which is characterized in that the equipment includes: processor, and with the processor
The memory of coupling；The program for dialing hotline that can be run on the processor is stored on the memory, it is described
It dials and is realized when the program of hotline is executed by the processor and dial hot line as described in any one of claims 1 to 5
The step of method of phone.
10. a kind of computer storage medium, which is characterized in that the storage medium is stored with the program for dialing hotline, institute
State dial realized when the program of hotline is executed by processor as described in any one of claims 1 to 5 to dial hot line electric
The step of method of words.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811422788.XA CN109327630A (en) | 2018-11-27 | 2018-11-27 | A kind of method, apparatus that dialing hotline, equipment and storage medium |
| PCT/CN2019/119274 WO2020108342A1 (en) | 2018-11-27 | 2019-11-18 | Hotline calling method, device and apparatus, and storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811422788.XA CN109327630A (en) | 2018-11-27 | 2018-11-27 | A kind of method, apparatus that dialing hotline, equipment and storage medium |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN109327630A true CN109327630A (en) | 2019-02-12 |
Family
ID=65257891
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201811422788.XA Pending CN109327630A (en) | 2018-11-27 | 2018-11-27 | A kind of method, apparatus that dialing hotline, equipment and storage medium |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN109327630A (en) |
| WO (1) | WO2020108342A1 (en) |
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| WO2020108342A1 (en) * | 2018-11-27 | 2020-06-04 | 中兴通讯股份有限公司 | Hotline calling method, device and apparatus, and storage medium |
| WO2021230976A3 (en) * | 2020-05-12 | 2022-02-24 | Salesforce.Com, Inc. | Audio menu navigation and option selection via display device |
| WO2022147696A1 (en) * | 2021-01-06 | 2022-07-14 | 华为技术有限公司 | Call processing method, call processing apparatus and related device |
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