CN109246282A - The storage method and device of call-information, storage medium, electronic device - Google Patents
The storage method and device of call-information, storage medium, electronic device Download PDFInfo
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- CN109246282A CN109246282A CN201811279714.5A CN201811279714A CN109246282A CN 109246282 A CN109246282 A CN 109246282A CN 201811279714 A CN201811279714 A CN 201811279714A CN 109246282 A CN109246282 A CN 109246282A
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- Prior art keywords
- call
- information
- memory
- stored
- session identity
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Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
- H04M1/65—Recording arrangements for recording a message from the calling party
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
- H04M1/65—Recording arrangements for recording a message from the calling party
- H04M1/656—Recording arrangements for recording a message from the calling party for recording conversations
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
- H04M1/7243—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages
- H04M1/72433—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages for voice messaging, e.g. dictaphones
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72484—User interfaces specially adapted for cordless or mobile telephones wherein functions are triggered by incoming communication events
Abstract
The present invention provides a kind of storage method of call-information and device, storage medium, electronic devices, this method comprises: obtaining the first call-information when conversing with the first object, wherein include the session identity for identifying this call in the first call-information；When determining and the first object terminates call, the second call-information is obtained；The second call-information is stored in local based on session identity, wherein include the first call-information in the second call-information, include the dialog context of this call in the second call-information.Through the invention, it solves the problems, such as to achieve the effect that facilitate to call-information low efficiency is obtained in the related technology to obtain call-information.
Description
Technical field
The present invention relates to the communications fields, and the storage method and device, storage in particular to a kind of call-information are situated between
Matter, electronic device.
Background technique
Smart phone marketing system promotes its achievement primarily to electricity is helped to sell industry, improves its working efficiency and researches and develops
, main comprising grouping busy, telephonograph, customer account management, feedback on performance, the functions such as data statistics.Telemarketing system is to exhale
On the basis of crying center, the dial feature of customer phone is increased, for telemarketing business personnel with Communication with Customer, telephone reference is related
Product carries out selling the product.
Existing telemarketing system needs to connect third party's call platform and carries out voice communication, and telemarketing personnel are each
It makes a phone call, needs to obtain call-information from third company, when closing of the circuit, obtain a part of letter from third party's platform of conversing
Breath, after this call is fully completed, third party's communications platform recalls system interface, synchronizes data.Front and back is related to two
The reading of database and the write-in of two databases.Call-information can't be stored in local, required every time from third party
It is transferred in the database of call platform, influences user experience.
In view of the above technical problems, it not yet puts forward effective solutions in the related technology.
Summary of the invention
The embodiment of the invention provides a kind of storage method of call-information and device, storage medium, electronic devices, so that
It solves the problems, such as less in the related technology to acquisition call-information low efficiency.
According to one embodiment of present invention, provide a kind of storage method of call-information, comprising: with the first object
When call, the first call-information is obtained, wherein include the session identity for identifying this call in the first call-information；?
When determining and the first object terminates call, the second call-information is obtained；The second call-information is stored in this based on session identity
Ground, wherein include the first call-information in the second call-information, include the dialog context of this call in the second call-information.
According to another embodiment of the invention, a kind of storage device of call-information is provided, comprising: first obtains mould
Block, for obtaining the first call-information when conversing with the first object, wherein include for identifying this in the first call-information
The session identity of secondary call；Second obtains module, for when determining and the first object terminates call, obtaining the second call letter
Breath；Memory module, for the second call-information to be stored in local based on session identity, wherein include in the second call-information
First call-information includes the dialog context of this call in the second call-information.
According to still another embodiment of the invention, a kind of storage medium is additionally provided, meter is stored in the storage medium
Calculation machine program, wherein the computer program is arranged to execute the step in any of the above-described embodiment of the method when operation.
According to still another embodiment of the invention, a kind of electronic device, including memory and processor are additionally provided, it is described
Computer program is stored in memory, the processor is arranged to run the computer program to execute any of the above-described
Step in embodiment of the method.
Through the invention, due to obtaining the first call-information, wherein the first call-information when conversing with the first object
In include for identify this call session identity；When determining and the first object terminates call, the second call-information is obtained；
The second call-information is stored in local based on session identity, wherein in the second call-information include the first call-information, second
It include the dialog context of this call in call-information.The purpose analyzed from local acquisition call-information may be implemented, because
This, the problem of can solve to call-information low efficiency is obtained, achievees the effect that facilitate acquisition call-information.
Detailed description of the invention
The drawings described herein are used to provide a further understanding of the present invention, constitutes part of this application, this hair
Bright illustrative embodiments and their description are used to explain the present invention, and are not constituted improper limitations of the present invention.In the accompanying drawings:
Fig. 1 is a kind of hardware block diagram of the mobile terminal of the storage method of call-information of the embodiment of the present invention；
Fig. 2 is the flow chart of the storage method of call-information according to an embodiment of the present invention；
Fig. 3 is the flow chart of synchronous first call-information in the present embodiment；
Fig. 4 is the flow chart of synchronous second call-information in the present embodiment；
Fig. 5 is the schematic diagram that call-information is cached in the present embodiment；
Fig. 6 is the structural block diagram of the storage device of call-information according to an embodiment of the present invention.
Specific embodiment
Hereinafter, the present invention will be described in detail with reference to the accompanying drawings and in combination with Examples.It should be noted that not conflicting
In the case of, the features in the embodiments and the embodiments of the present application can be combined with each other.
It should be noted that description and claims of this specification and term " first " in above-mentioned attached drawing, "
Two " etc. be to be used to distinguish similar objects, without being used to describe a particular order or precedence order.
Embodiment of the method provided by the embodiment of the present application can be in mobile terminal, terminal or similar operation
It is executed in device.For running on mobile terminals, Fig. 1 is a kind of storage method of call-information of the embodiment of the present invention
The hardware block diagram of mobile terminal.As shown in Figure 1, mobile terminal 10 may include that one or more (only shows one in Fig. 1
It is a) (processor 102 can include but is not limited to the processing of Micro-processor MCV or programmable logic device FPGA etc. to processor 102
Device) and memory 104 for storing data, optionally, above-mentioned mobile terminal can also include the biography for communication function
Transfer device 106 and input-output equipment 108.It will appreciated by the skilled person that structure shown in FIG. 1 is only to show
Meaning, does not cause to limit to the structure of above-mentioned mobile terminal.For example, mobile terminal 10 may also include it is more than shown in Fig. 1
Perhaps less component or with the configuration different from shown in Fig. 1.
Memory 104 can be used for storing computer program, for example, the software program and module of application software, such as this hair
The corresponding computer program of the storage method of call-information in bright embodiment, processor 102 are stored in memory by operation
Computer program in 104 realizes above-mentioned method thereby executing various function application and data processing.Memory 104
May include high speed random access memory, may also include nonvolatile memory, as one or more magnetic storage device, flash memory,
Or other non-volatile solid state memories.In some instances, memory 104 can further comprise relative to processor 102
Remotely located memory, these remote memories can pass through network connection to mobile terminal 10.The example packet of above-mentioned network
Include but be not limited to internet, intranet, local area network, mobile radio communication and combinations thereof.
Transmitting device 106 is used to that data to be received or sent via a network.Above-mentioned network specific example may include
The wireless network that the communication providers of mobile terminal 10 provide.In an example, transmitting device 106 includes a Network adaptation
Device (Network Interface Controller, referred to as NIC), can be connected by base station with other network equipments to
It can be communicated with internet.In an example, transmitting device 106 can for radio frequency (Radio Frequency, referred to as
RF) module is used to wirelessly be communicated with internet.
A kind of storage method of call-information is provided in the present embodiment, and Fig. 2 is call according to an embodiment of the present invention
The flow chart of the storage method of information, as shown in Fig. 2, the process includes the following steps:
Step S202 obtains the first call-information, wherein include in the first call-information when conversing with the first object
For identifying the session identity of this call；
Step S204 obtains the second call-information when determining and the first object terminates call；
Second call-information is stored in local based on session identity, wherein include in the second call-information by step S206
First call-information includes the dialog context of this call in the second call-information.
Through the above steps, due to obtaining the first call-information when conversing with the first object, wherein the first call letter
It include the session identity for identifying this call in breath；When determining and the first object terminates call, the second call letter is obtained
Breath；The second call-information is stored in local based on session identity, wherein it include the first call-information in the second call-information,
It include the dialog context of this call in second call-information.It may be implemented from the local mesh for obtaining call-information and being analyzed
, therefore, the problem of can solve to call-information low efficiency is obtained, achieve the effect that facilitate acquisition call-information.
Optionally, the executing subject of above-mentioned steps can be terminal etc., but not limited to this.
It should be noted that the present embodiment when being conversed, needs to converse by third party's phone system.
In an alternative embodiment, before conversing with the first object, it is also necessary to a call point be locally stored
With table, allocation table of conversing carries the identification information TaskID of call allocation table, is stored with the first object in allocation table of conversing
Identity information, the information such as telephone number, name, address, credit record including the first object.Call allocation table is stored in local
In database, the relationship being also stored in allocation table of conversing between telemarketing business personnel and the client of distribution, a phone pin
The multiple clients of distribution can be corresponded to by selling business personnel.Utilize the telephone number of the first object recorded in call allocation table and first pair
As conversing.
In an alternative embodiment, after connecting phone by the telephone number of the first object and the first object,
Third party's communications platform can forward the first call-information, the session identity for this call for including in the first call-information
This call of CXID, CXID unique identification mainly includes the session identity CXID of this call in the first call-information, this is logical
The type information Call_ of the number information Caller of the caller of words, the number information Called of the first object and this call
Type etc..
It should be noted that the first call-information can't be stored directly in local data base, but can first be buffered in
In redis, redis has the function of fast cache.After getting the first call-information, need to judge in redis whether
Buffered first call-information.If the session identity of the first call-information is corresponding with the identification information of call allocation table
Relationship is present in memory and suffers, and when the first call-information has been cached in memory, the first call-information is read from memory,
And it stores in the local database；It is not deposited in memory in the corresponding relationship of session identity and the identification information of call allocation table
When, in memory by the corresponding relationship and the first call-information caching of session identity and the identification information of call allocation table, and
In the local database by the storage of the first call-information.Redis be to the caching of the first call-information it is temporary, eventually by
One call-information is stored into local data base.
In an alternative embodiment, after with the first object end of conversation, third party's communications platform can be by second
The communication information synchronizes, the second call-information temporary cache in Redis, i.e., based on memory in the session identity that stores and logical
The corresponding relationship for talking about the identification information of allocation table, in memory by the second call-information caching；In predetermined time cycle (such as
For 24 hours), in the local database by the second call-information storage in memory.When needing to call the second call-information next time, and
It does not need to obtain from third party's call platform, but is directly obtained from local data base.Obtained from local data base
Second call-information；Analyze the dialog context in the second call-information.For example, if the content with the call of the first object is investment
Content, it can from whether the first object has the intention of investment in analysis in dialog context.
In addition, the second call-information mainly includes at least one following information: the turn-on time of this call；This call
End time；The duration of call of this call；The dialog context of this call.
The present invention is described in detail combined with specific embodiments below:
Based on database access is frequently carried out in the related technology, the access pressure of database is increased, reduces access speed.
And then the problem of influencing other inquiry velocities, the present embodiment provides a kind of processing methods of call-information, can increase call letter
The processing speed of breath has the inquiry velocity for accelerating data.
Each telemarketing business personnel has a certain number of client's lists of distribution, and database purchase Task table records phone pin
The relations of distribution of business personnel and client are sold, i.e. call allocation table.Wherein TaskID uniquely indicates this record.Each telemarketing
Business personnel gets through to client, has third party's communications platform forwards first and passes through information, wherein field CXID is only
One indicates this message registration relevant information, but message registration information does not come all, and forwarding information at this time is mainly
CXID, Caller, Called and Call_Type etc..Entire call-information will all hang up the telephone until client and electricity pin business personnel
Afterwards, all information is just forwarded, other than information above, there are also time of setting up a call, phone times etc..Record call
The information of record has and is safeguarded at two, after one is closing of the circuit, has recorded the allocation table of telemarketing business personnel and client
With message registration relevant information, i.e. the corresponding relationship of TaskId and CXID etc..Another is sent from Three Party Communication platform
Information, contain the other information such as CXID and call-information.Two places, for the first time from front-end information it is synchronous (TaskID,
CXID), the second subsynchronous details: TRACK_RECORD (CXID, CALLTYPE, CALLER, CALLED, DEVICETYPE,
AGNETID,STARTTIME,RINGTIMELONG,TALKTIMELONG,WAITTIMELONG,TOTALTIMELONG,
WAITSKILL,PICKUPED,MAINAGENT,CALLRESULT,CONFENCE,HOLD,TRANSFER,SERVICEREPORT,
HANGUPFIRST,RECURL)。
Finally form complete call-information TRACK_RECORD (TaskID, CXID, CALLTYPE, CALLER,
CALLED,DEVICETYPE,AGNETID,STARTTIME,RINGTIMELONG,TALKTIMELONG,WAITTIMELONG,
TOTALTIMELONG,WAITSKILL,PICKUPED,MAINAGENT,CALLRESULT,CONFENCE,HOLD,TRANSFER,
SERVICEREPORT,HANGUPFIRST,RECURL)。
Fig. 3 is the flow chart of synchronous first call-information in the present embodiment, as shown in figure 3, synchronous from front-end information
(TaskID, CXID) information, mainly comprises the steps that
S301-S302: it after end of conversation, caches the first call-information (TaskID, CXID)；
S303: judge whether key (TaskID, CXID) has cached in memory in memory；If including uncached
In depositing, S304 is gone to, if cached, goes to S307；
S304-S305: the track record of the first call-information is established in memory to cache the first call-information；
S306: and then the first call-information cached in memory is stored in database D B；
S307: the first call-information is directly cached in memory；And by S304 create the first call-information with
Track record buffer memory is into memory, for judgement next time.
Fig. 4 is the flow chart of synchronous second call-information in the present embodiment, specifically includes the following steps:
S401: after end of conversation, third party's communications platform synchronizes the second call-information；
S402: judge whether key (TaskID, CXID) has cached in memory in memory；If including uncached
In depositing, S403 is gone to, if cached, goes to S406；
S403-S404: the track record of the first call-information is established in memory to cache the second call-information；
S405: and then the second call-information cached in memory is stored in database D B；
S406: directly the second call-information is cached in memory, and is read；And the second call created in S403 is believed
The track record of breath is cached in memory, for judgement next time.
Electric pin system is communicated with third party's communications platform in the present embodiment, is based on redis caching technology, is handed over every time
The temporarily relevant informations such as storage cxid all mutually are cached with redis, rather than are directly read from database, in high concurrent,
Performance improves several orders of magnitude.Third-party interface rate is handled to greatly improve.
In addition, the present embodiment mainly by the first call-information and the second call-information temporary cache in memory, i.e., will
First call-information TaskId and CXID is stored in inside redis caching (CXID-TRACK_RECORD), then the second call letter
Breath is sended over from third party's communications platform, then according to CXID, other information is also stored in redis caching, TRACK_
RECORD(TaskID,CXID,CALLTYPE,CALLER,CALLED,DEVICETYPE,AGNETID,STARTTIME,
RINGTIMELONG,TALKTIMELONG,WAITTIMELONG,TOTALTIMELONG,WAITSKILL,PICKUPED,
MAINAGENT,CALLRESULT,CONFENCE,HOLD,TRANSFER,SERVICEREPORT,HANGUPFIRST,
RECURL), using the timer of Spring, carry out timing the complete TRACK_RECORD information preservation inside redis in number
According in library.
Fig. 5 is the schematic diagram that call-information is cached in the present embodiment, as shown in Figure 5, comprising the following steps:
S501: the first call-information is obtained；
S502: the second call-information is obtained；
S503: judge to identify in the whether existing Redis of key of the first call-information and the second call-information, if deposited
S505 is being gone to, if it does not, going to S504；
S504: new track record information is established；
S505: the first call-information and the second call-information are buffered in Redis；
S506: by the first call-information and the second call-information from storage in Redis into database D B.
In conclusion all operations all carry out in redis caching, the operation of database IO it is not related to, than above
Dual redis judges speed faster.
Through the above description of the embodiments, those skilled in the art can be understood that according to above-mentioned implementation
The method of example can be realized by means of software and necessary general hardware platform, naturally it is also possible to by hardware, but it is very much
In the case of the former be more preferably embodiment.Based on this understanding, technical solution of the present invention is substantially in other words to existing
The part that technology contributes can be embodied in the form of software products, which is stored in a storage
In medium (such as ROM/RAM, magnetic disk, CD), including some instructions are used so that a terminal device (can be mobile phone, calculate
Machine, server or network equipment etc.) execute method described in each embodiment of the present invention.
Additionally provide a kind of storage device of call-information in the present embodiment, the device for realizing above-described embodiment and
Preferred embodiment, the descriptions that have already been made will not be repeated.As used below, predetermined function may be implemented in term " module "
The combination of the software and/or hardware of energy.It is hard although device described in following embodiment is preferably realized with software
The realization of the combination of part or software and hardware is also that may and be contemplated.
Fig. 6 is the structural block diagram of the storage device of call-information according to an embodiment of the present invention, as shown in fig. 6, the device
Include: that the first acquisition module 62, second obtains module 64 and memory module 66, the device be described in detail below:
First obtains module 62, for obtaining the first call-information, wherein described first when conversing with the first object
It include the session identity for identifying this call in call-information；
Second obtains module 64, for obtaining the second call-information when determining and first object terminates call；
Memory module 66, for second call-information to be stored in local based on the session identity, wherein described
Include first call-information in second call-information, includes the dialog context of this call in second call-information.
Through the above steps, due to obtaining the first call-information when conversing with the first object, wherein the first call letter
It include the session identity for identifying this call in breath；When determining and the first object terminates call, the second call letter is obtained
Breath；The second call-information is stored in local based on session identity, wherein it include the first call-information in the second call-information,
It include the dialog context of this call in second call-information.It may be implemented from the local mesh for obtaining call-information and being analyzed
, therefore, the problem of can solve to call-information low efficiency is obtained, achieve the effect that facilitate acquisition call-information.
Optionally, the executing subject of above-mentioned steps can be terminal etc., but not limited to this.
It should be noted that the present embodiment when being conversed, needs to converse by third party's phone system.
In an alternative embodiment, before conversing with the first object, it is also necessary to a call point be locally stored
With table, allocation table of conversing carries the identification information TaskID of call allocation table, is stored with the first object in allocation table of conversing
Identity information, the information such as telephone number, name, address, credit record including the first object.Call allocation table is stored in local
In database, the relationship being also stored in allocation table of conversing between telemarketing business personnel and the client of distribution, a phone pin
The multiple clients of distribution can be corresponded to by selling business personnel.Utilize the telephone number of the first object recorded in call allocation table and first pair
As conversing.
In an alternative embodiment, after connecting phone by the telephone number of the first object and the first object,
Third party's communications platform can forward the first call-information, the session identity for this call for including in the first call-information
This call of CXID, CXID unique identification mainly includes the session identity CXID of this call in the first call-information, this is logical
The type information Call_ of the number information Caller of the caller of words, the number information Called of the first object and this call
Type etc..
It should be noted that the first call-information can't be stored directly in local data base, but can first be buffered in
In redis, redis has the function of fast cache.After getting the first call-information, need to judge in redis whether
Buffered first call-information.If the session identity of the first call-information is corresponding with the identification information of call allocation table
Relationship is present in memory and suffers, and when the first call-information has been cached in memory, the first call-information is read from memory,
And it stores in the local database；It is not deposited in memory in the corresponding relationship of session identity and the identification information of call allocation table
When, in memory by the corresponding relationship and the first call-information caching of session identity and the identification information of call allocation table, and
In the local database by the storage of the first call-information.Redis be to the caching of the first call-information it is temporary, eventually by
One call-information is stored into local data base.
In an alternative embodiment, after with the first object end of conversation, third party's communications platform can be by second
The communication information synchronizes, the second call-information temporary cache in Redis, i.e., based on memory in the session identity that stores and logical
The corresponding relationship for talking about the identification information of allocation table, in memory by the second call-information caching；In predetermined time cycle (such as
For 24 hours), in the local database by the second call-information storage in memory.When needing to call the second call-information next time, and
It does not need to obtain from third party's call platform, but is directly obtained from local data base.Obtained from local data base
Second call-information；Analyze the dialog context in the second call-information.For example, if the content with the call of the first object is investment
Content, it can from whether the first object has the intention of investment in analysis in dialog context.
In addition, the second call-information mainly includes at least one following information: the turn-on time of this call；This call
End time；The duration of call of this call；The dialog context of this call.
It should be noted that above-mentioned modules can be realized by software or hardware, for the latter, Ke Yitong
Following manner realization is crossed, but not limited to this: above-mentioned module is respectively positioned in same processor；Alternatively, above-mentioned modules are with any
Combined form is located in different processors.
The embodiments of the present invention also provide a kind of storage medium, computer program is stored in the storage medium, wherein
The computer program is arranged to execute the step in any of the above-described embodiment of the method when operation.
Optionally, in the present embodiment, above-mentioned storage medium can be set to store for executing above each step
Computer program.
Optionally, in the present embodiment, above-mentioned storage medium can include but is not limited to: USB flash disk, read-only memory (Read-
Only Memory, referred to as ROM), it is random access memory (Random Access Memory, referred to as RAM), mobile hard
The various media that can store computer program such as disk, magnetic or disk.
The embodiments of the present invention also provide a kind of electronic device, including memory and processor, stored in the memory
There is computer program, which is arranged to run computer program to execute the step in any of the above-described embodiment of the method
Suddenly.
Optionally, above-mentioned electronic device can also include transmission device and input-output equipment, wherein the transmission device
It is connected with above-mentioned processor, which connects with above-mentioned processor.
Optionally, in the present embodiment, above-mentioned processor can be set to execute above each step by computer program
Suddenly.
Optionally, the specific example in the present embodiment can be with reference to described in above-described embodiment and optional embodiment
Example, details are not described herein for the present embodiment.
Obviously, those skilled in the art should be understood that each module of the above invention or each step can be with general
Computing device realize that they can be concentrated on a single computing device, or be distributed in multiple computing devices and formed
Network on, optionally, they can be realized with the program code that computing device can perform, it is thus possible to which they are stored
It is performed by computing device in the storage device, and in some cases, it can be to be different from shown in sequence execution herein
Out or description the step of, perhaps they are fabricated to each integrated circuit modules or by them multiple modules or
Step is fabricated to single integrated circuit module to realize.In this way, the present invention is not limited to any specific hardware and softwares to combine.
The foregoing is only a preferred embodiment of the present invention, is not intended to restrict the invention, for the skill of this field
For art personnel, the invention may be variously modified and varied.It is all within principle of the invention, it is made it is any modification, etc.
With replacement, improvement etc., should all be included in the protection scope of the present invention.
Claims (10)
1. a kind of storage method of call-information characterized by comprising
When conversing with the first object, the first call-information is obtained, wherein include for identifying this in first call-information
The session identity of secondary call；
When determining and first object terminates call, the second call-information is obtained；
Second call-information is stored in local based on the session identity, wherein include in second call-information
First call-information includes the dialog context of this call in second call-information.
2. the method according to claim 1, wherein obtaining the first call when conversing with first object
Before information, the method also includes:
The identity information of first object is obtained from determining call allocation table, wherein the call allocation table is stored in
It is local；
Identity information based on first object is conversed with first object.
3. according to the method described in claim 2, it is characterized in that, first call-information further include:
The identification information of the call allocation table；
The number information of the caller of this call；
The number information of first object；
The type information of this call.
4. according to the method described in claim 3, it is characterized in that, after obtaining first call-information, the method
Further include following one:
It is present in memory in the corresponding relationship of identification information of the session identity and the call allocation table, and described the
When one call-information has been cached in the memory, first call-information is read from the memory, and be stored in local
In database；
It, will be described logical when the corresponding relationship of the session identity and the identification information of the call allocation table is not deposited in memory
Words mark is buffered in the memory with the corresponding relationship of the identification information of the call allocation table and first call-information
In, and in the local database by first call-information storage.
5. according to the method described in claim 4, it is characterized in that, storing second call-information based on the session identity
Include:
The corresponding relationship of the identification information of the session identity and the call allocation table that are stored in based on memory, by described the
Two call information caches are in the memory；
In predetermined time cycle, in the local database by the second call-information storage in the memory.
6. according to the method described in claim 5, it is characterized in that, in predetermined time cycle, by second in the memory
After call-information storage in the local database, the method also includes:
Second call-information is obtained from the local data base；
Analyze the dialog context in second call-information.
7. the method according to claim 1, wherein second call-information further includes at least one of:
The turn-on time of this call；
The end time of this call；
The duration of call of this call；
The dialog context of this call.
8. a kind of storage device of call-information characterized by comprising
First obtains module, for obtaining the first call-information when conversing with the first object, wherein the first call letter
It include the session identity for identifying this call in breath；
Second obtains module, for obtaining the second call-information when determining and first object terminates call；
Memory module, for second call-information to be stored in local based on the session identity, wherein described second is logical
Talking about includes first call-information in information, includes the dialog context of this call in second call-information.
9. a kind of storage medium, which is characterized in that be stored with computer program in the storage medium, wherein the computer
Program is arranged to execute method described in any one of claim 1 to 7 when operation.
10. a kind of electronic device, including memory and processor, which is characterized in that be stored with computer journey in the memory
Sequence, the processor are arranged to run the computer program to execute side described in any one of claim 1 to 7
Method.
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