CN109165287A - Information automatic screening answering method based on robot - Google Patents
Information automatic screening answering method based on robot Download PDFInfo
- Publication number
- CN109165287A CN109165287A CN201811048711.0A CN201811048711A CN109165287A CN 109165287 A CN109165287 A CN 109165287A CN 201811048711 A CN201811048711 A CN 201811048711A CN 109165287 A CN109165287 A CN 109165287A
- Authority
- CN
- China
- Prior art keywords
- robot
- information
- user
- automatic screening
- answering method
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Landscapes
- Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
- Manipulator (AREA)
- Machine Translation (AREA)
Abstract
A kind of information automatic screening answering method based on robot, storage and the communication information of user record when information exchange occurs between user for robot, after the information exchange of robot and user are the following steps are included: robot receives the voice messaging of user, in conjunction with the history mutual information record stored before, intention to user judges mistake, and generates intent information explanation；Illustrated according to intent information, the highest information of matching degree is retrieved from cloud or database；The highest information of matching degree is fed back into robot, is expressed in a manner of voice or text to user by robot.By currently with the session log of history, the comprehensive accurate intention for being inferred to user；The feedback of robot is not need third party side's intervention in addition to a user from primary feedback；Under corpus abundant support, any intention of user can be compared accurate reply by corresponding information.
Description
Technical field
The present invention relates to the technical field of robot, specifically a kind of information automatic screening reply party based on robot
Method.
Background technique
In interpersonal talk is linked up, the both sides of communication can be according to the speech and the understanding of oneself of other side, to the greatest extent
It measures to other side so that most accurately expression and feedback can be according to right because people has continuous thinking and stronger logical reasoning ability
The continuous dialogue of side is inferred to each sentence quasi- intention to be expressed, and provides corresponding reply.
And in the interaction of people and robot, it has been changed into interactive voice via traditional key interaction at present, that is, has passed through
The mode of voice allows machine " to understand " natural language of people and executes movement or function that user wants.
But main interactive voice is in the speech interaction mode of machine people " publication order " at present, machine
The order that people recognizes user's publication starts to execute relevant movement later.Although robot " can understand " order of people,
The mode for still falling within comparison traditional " publication order " at present, only rises key interaction for interactive voice, not
It realizes really " communication ".
Summary of the invention
The technical problem to be solved in the present invention is to provide a kind of information automatic screening answering method based on robot.
The technical scheme adopted by the present invention to solve the technical problems existing in the known art is that
Information automatic screening answering method based on robot of the invention, robot occur to deposit when information exchange between user
Storage is recorded with the communication information of user, the information exchange of robot and user the following steps are included:
A, after robot receives the voice messaging of user, in conjunction with the history mutual information record stored before, to the meaning of user
Figure judges mistake, and generates intent information explanation；
B, illustrated according to intent information, the highest information of matching degree is retrieved from cloud or database；
C, the highest information of matching degree is fed back into robot, is expressed in a manner of voice or text to user by robot；
D, the communication information in above-mentioned steps is stored, and starts to receive subsequent user speech information.
The present invention can also use following technical measures:
Corpus is set in the cloud or database.
It is connected between the robot and cloud or database by wireless network data.
The robot is acquired to the voice of user and extraction of semantics, generates intent information explanation.
The robot memory, which is stored up, simplifies version corpus.
The advantages and positive effects of the present invention are:
In information automatic screening answering method based on robot of the invention, robot stores the communication information between user,
And according to historical information and a newest information, comprehensive judgement is intended to accordingly；Caused by reducing processing simple sentence intention
Error in judgement；Robot can judge that the reply of user belongs to that situation with itself, and reply corresponding letter to reference retrieval
Breath；Optimize the corpus structure of traditional single-wheel question and answer, the convenient judgement with integrated information；It is following by the reply judgement of user
The question and answer or communication of which kind of situation should be entered.User can at any time can robot linked up accordingly, not by feelings around
The influence of condition；Under corpus abundant support, any intention of user can be compared accurately by corresponding information
It replys；The feedback of all robots is not need third party side's intervention in addition to a user from primary feedback；Robot can be with
Independently judge that the statement of active user belongs to which kind of situation (or to mistake), carry out next communication to be independently directed to answer,
To realize man-machine effective interaction.
Detailed description of the invention
Fig. 1 is the schematic illustration of the information automatic screening answering method the present invention is based on robot.
Specific embodiment
Technical solution of the present invention is described in detail below by way of the drawings and specific embodiments.
As shown in Figure 1, the information automatic screening answering method of the invention based on robot, robot is sent out between user
Storage and the communication information of user record when raw information exchange, the information exchange of robot and user the following steps are included:
A, user inputs information to robot, after robot receives the voice messaging of user, in conjunction with it by way of voice
The history mutual information of preceding storage records, and intention to user or judges to mistake, and generates intent information explanation；
B, illustrated according to intent information, the highest information of matching degree is retrieved from cloud or database；
C, feed back to robot using the highest information of matching degree as feedback information, by robot in a manner of voice or text table
Up to feeding back to user；
D, the communication information in above-mentioned steps is stored, and starts to receive subsequent user speech information.
Corpus is set in cloud or database, and the information stored in corpus is used to be used as intent information explanation.
It is connected between robot and cloud or database by wireless network data, so as to accomplish not by application environment
Limitation.
Robot is acquired to the voice of user and extraction of semantics, generates intent information explanation.Intent information illustrates to make
Content for user speech input is concluded and tendentiousness is summarized.
Robot memory, which is stored up, simplifies version corpus, and when network is unsmooth, robot can be by simplifying version corpus to letter
Single user speech information is fed back.
In information automatic screening answering method based on robot of the invention, robot storage is communicated with the ditch between user
Breath, and according to historical information and a newest information, comprehensive judgement is intended to accordingly；Processing simple sentence intention is reduced to cause
Error in judgement；Robot can judge that the reply of user belongs to that situation with itself, and reply accordingly to reference retrieval
Information；Optimize the corpus structure of traditional single-wheel question and answer, the convenient judgement with integrated information；It is connect down by the reply judgement of user
Come the question and answer or communication that enter which kind of situation.
The above described is only a preferred embodiment of the present invention, be not intended to limit the present invention in any form, though
The right present invention has been described by way of example and in terms of the preferred embodiments, however, being not intended to limit the invention, any technology people for being familiar with this profession
Member can make a little change or modification using the technology contents disclosed certainly without departing from the scope of the present invention, at
For the equivalent embodiment of equivalent variations, but anything that does not depart from the technical scheme of the invention content, according to the technical essence of the invention
Any simple modification, equivalent change and modification to the above embodiments, belong in the range of technical solution of the present invention.
Claims (5)
1. a kind of information automatic screening answering method based on robot, which is characterized in that robot believes between user
Storage is recorded with the communication information of user when breath interaction, the information exchange of robot and user the following steps are included:
A, after robot receives the voice messaging of user, in conjunction with the history mutual information record stored before, to the meaning of user
Figure judges mistake, and generates intent information explanation；
B, illustrated according to intent information, the highest information of matching degree is retrieved from cloud or database；
C, the highest information of matching degree is fed back into robot, is expressed in a manner of voice or text to user by robot；
D, the communication information in above-mentioned steps is stored, and starts to receive subsequent user speech information.
2. the information automatic screening answering method according to claim 1 based on robot, it is characterised in that: cloud or number
According to corpus is arranged in library.
3. the information automatic screening answering method according to claim 1 or 2 based on robot, it is characterised in that: machine
It is connected between people and cloud or database by wireless network data.
4. the information automatic screening answering method according to claim 3 based on robot, it is characterised in that: robot pair
The voice of user is acquired and extraction of semantics, generates intent information explanation.
5. the information automatic screening answering method according to claim 4 based on robot, it is characterised in that: in robot
It stores and simplifies version corpus.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811048711.0A CN109165287A (en) | 2018-09-10 | 2018-09-10 | Information automatic screening answering method based on robot |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811048711.0A CN109165287A (en) | 2018-09-10 | 2018-09-10 | Information automatic screening answering method based on robot |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN109165287A true CN109165287A (en) | 2019-01-08 |
Family
ID=64894473
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201811048711.0A Pending CN109165287A (en) | 2018-09-10 | 2018-09-10 | Information automatic screening answering method based on robot |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN109165287A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110457454A (en) * | 2019-07-12 | 2019-11-15 | 卓尔智联(武汉)研究院有限公司 | A kind of dialogue method, server, conversational system and storage medium |
| CN111611359A (en) * | 2019-02-26 | 2020-09-01 | 丰田自动车株式会社 | Dialogue system, dialogue method, and program |
-
2018
- 2018-09-10 CN CN201811048711.0A patent/CN109165287A/en active Pending
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111611359A (en) * | 2019-02-26 | 2020-09-01 | 丰田自动车株式会社 | Dialogue system, dialogue method, and program |
| CN111611359B (en) * | 2019-02-26 | 2023-07-04 | 丰田自动车株式会社 | Dialogue system, dialogue method, and computer-readable medium |
| CN110457454A (en) * | 2019-07-12 | 2019-11-15 | 卓尔智联(武汉)研究院有限公司 | A kind of dialogue method, server, conversational system and storage medium |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN108197191B (en) | A kind of scene intention interrupt method of more wheel dialogues | |
| US11425255B2 (en) | System and method for dialogue tree generation | |
| CN107133349B (en) | One kind dialogue robot system | |
| Sanderson et al. | MacSHAPA and the enterprise of exploratory sequential data analysis (ESDA) | |
| WO2020258654A1 (en) | Answer acquisition method and device | |
| US20110125697A1 (en) | Social media contact center dialog system | |
| CN107402987A (en) | A kind of method of full-text search and distributed NewSQL Database Systems | |
| CN105989084B (en) | A kind of method and apparatus of reply problem | |
| US20220156305A1 (en) | Labeling/names of themes | |
| US11880666B2 (en) | Generating conversation descriptions using neural networks | |
| US11048880B2 (en) | Automatic summarization of content in electronic messages | |
| CN109165287A (en) | Information automatic screening answering method based on robot | |
| CN108650428B (en) | Case complaint report processing method and system and application device | |
| CN109995953A (en) | A kind of system and method for intelligence electricity pin | |
| McLaren et al. | Using machine learning techniques to analyze and support mediation of student e-discussions | |
| Stepanov et al. | Automatic summarization of call-center conversations | |
| Karakus et al. | Call center performance evaluation using big data analytics | |
| Couper | Technology and the survey interview/questionnaire | |
| CN109462546A (en) | A kind of voice dialogue history message recording method, apparatus and system | |
| CN106204295A (en) | Social contact method based on natural language and device | |
| CN101834809A (en) | Internet instant message communication system | |
| US20190108290A1 (en) | Human assisted automated question and answer system using natural language processing of real-time requests assisted by humans for requests of low confidence | |
| AlAfnan | Interethnic workplace e-mail communication: An investigation into politeness strategies | |
| US20220353211A1 (en) | Digital agents for presence in communication sessions | |
| US10972608B2 (en) | Asynchronous multi-dimensional platform for customer and tele-agent communications |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| WD01 | Invention patent application deemed withdrawn after publication | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Application publication date: 20190108 |