CN109120806B - Co-vibration calling method, device and storage medium - Google Patents
Co-vibration calling method, device and storage medium Download PDFInfo
- Publication number
- CN109120806B CN109120806B CN201811031804.2A CN201811031804A CN109120806B CN 109120806 B CN109120806 B CN 109120806B CN 201811031804 A CN201811031804 A CN 201811031804A CN 109120806 B CN109120806 B CN 109120806B
- Authority
- CN
- China
- Prior art keywords
- calling
- call
- slave
- numbers
- states
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
- 238000000034 method Methods 0.000 title claims abstract description 39
- 238000004891 communication Methods 0.000 claims abstract description 36
- 230000004044 response Effects 0.000 claims abstract description 26
- 230000000977 initiatory effect Effects 0.000 claims abstract description 8
- 238000004590 computer program Methods 0.000 claims description 3
- 239000003795 chemical substances by application Substances 0.000 description 37
- 238000012545 processing Methods 0.000 description 12
- 238000005516 engineering process Methods 0.000 description 8
- 230000003287 optical effect Effects 0.000 description 4
- 230000005236 sound signal Effects 0.000 description 4
- 238000012790 confirmation Methods 0.000 description 3
- 238000010586 diagram Methods 0.000 description 3
- 230000008569 process Effects 0.000 description 3
- 230000001133 acceleration Effects 0.000 description 2
- 230000008859 change Effects 0.000 description 2
- 238000011161 development Methods 0.000 description 2
- 230000003993 interaction Effects 0.000 description 2
- 230000008520 organization Effects 0.000 description 2
- 230000009471 action Effects 0.000 description 1
- 230000004913 activation Effects 0.000 description 1
- 238000004458 analytical method Methods 0.000 description 1
- 238000003491 array Methods 0.000 description 1
- 230000006870 function Effects 0.000 description 1
- 238000003384 imaging method Methods 0.000 description 1
- 239000004973 liquid crystal related substance Substances 0.000 description 1
- 230000006855 networking Effects 0.000 description 1
- 230000002093 peripheral effect Effects 0.000 description 1
- 230000000750 progressive effect Effects 0.000 description 1
- 230000003068 static effect Effects 0.000 description 1
- 238000006467 substitution reaction Methods 0.000 description 1
Images
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
- H04M3/5234—Uniform load distribution
Abstract
The embodiment of the invention discloses a method, a device and a storage medium for simultaneous vibration calling, and relates to the technical field of communication. The method of the invention comprises the following steps: when a calling request party is detected to initiate a calling request to a main number, confirming the communication state of each calling agent corresponding to the main number, wherein the communication state comprises a busy line state and an idle state; responding to that the calling states of all calling agents corresponding to the main number are busy states, and inquiring all slave numbers related to the main number; simultaneously initiating the call request to each slave number, wherein each slave number corresponds to a call seat; and in response to the fact that the call state of the call seat with the slave number is an idle state, establishing a call between the idle call seat of the slave number and the call requester. The invention can realize the use balance of the call seat resources.
Description
Technical Field
The present invention relates to the field of communications technologies, and in particular, to a method, an apparatus, and a storage medium for a co-vibration call.
Background
With the popularization of mobile terminals and the development of communication technologies, more and more service platforms provide call centers for users to provide online services for the users. A call center is a service organization consisting of a collection of service personnel at a relatively centralized location. The computer communication technology is usually used for processing telephone inquiries from enterprises and customers, particularly has the capability of simultaneously processing a large number of incoming calls, also has calling number display, can automatically distribute incoming calls to personnel with corresponding skills for processing, and can record and store all incoming call information.
At present, the problem of unbalanced use of calling agent resources is encountered in the development process of a calling center of an enterprise, and the number of agents in the calling center is less than the number of calls of users when the calling center is busy, so that the problem of long-time waiting of calling users is caused; when idle, the agents of the call center are in a state of low utilization.
Disclosure of Invention
Embodiments of the present invention provide a method, an apparatus, and a storage medium for simultaneous ringing call, which can solve the problem of unbalanced use of call agent resources.
In order to achieve the above purpose, the embodiment of the invention adopts the following technical scheme:
in a first aspect, an embodiment of the present invention provides a method for a co-vibration call, including:
when a calling request party is detected to initiate a calling request to a main number, confirming the communication state of each calling agent corresponding to the main number, wherein the communication state comprises a busy line state and an idle state;
responding to that the calling states of all calling agents corresponding to the main number are busy states, and inquiring all slave numbers related to the main number;
simultaneously initiating the call request to each slave number, wherein each slave number corresponds to a call seat;
and in response to the fact that the call state of the call seat with the slave number is an idle state, establishing a call between the idle call seat of the slave number and the call requester.
With reference to the first aspect, in a first possible implementation manner of the first aspect, the method further includes:
receiving an enhanced one-number resonance calling service opening request;
using all calling numbers of an enterprise as associated numbers, and storing all the associated numbers;
the inquiring of each slave number associated with the master number in response to the fact that the calling states of each calling agent corresponding to the master number are busy states comprises the following steps:
responding to that the calling states of all calling agents corresponding to the main number are busy states, and determining whether the main number opens the enhanced one-number resonance calling service opening request;
and inquiring each slave number associated with the main number in response to the condition that the main number has opened the enhanced one-number resonance call service opening request.
With reference to the first aspect or the first possible implementation manner of the first aspect, in a second possible implementation manner, the using call numbers of the enterprise as associated numbers includes:
taking a local calling number as a main number, and taking other calling numbers in a preset region range as associated auxiliary numbers; the preset regional scope comprises a provincial scope, a national scope or a global scope.
With reference to the first aspect or the third possible implementation manner of the first aspect, the method further includes:
and responding to the calling agent with the idle state of the primary number, and establishing the communication between the idle calling agent of the primary number and the calling request party.
With reference to the first aspect or the fourth possible implementation manner of the first aspect, the method further includes:
and responding to that the call states of the call agents corresponding to the slave numbers are busy states, and sending current busy line information.
In a second aspect, an embodiment of the present invention provides a co-vibration calling device, including:
the system comprises a confirming module, a calling requesting party and a calling agent sending module, wherein the confirming module is used for confirming the communication state of each calling agent corresponding to a main number when the calling requesting party is detected to send a calling request to the main number, and the communication state comprises a busy line state and an idle state;
the inquiry module is used for inquiring each slave number associated with the master number in response to the fact that the calling states of all calling agents corresponding to the master number are busy states;
the calling module is used for simultaneously initiating the calling request to each slave number, and each slave number corresponds to a calling seat;
and the call module is used for establishing the call between the idle call seat of the slave number and the call request party in response to the fact that the call state of the call seat with the slave number is the idle state.
With reference to the second aspect, in a first possible implementation manner of the second aspect, the apparatus further includes:
the receiving module is used for receiving an enhanced one-number-through resonance calling service opening request;
the association module is used for taking all calling numbers of an enterprise as association numbers and storing all the association numbers;
the confirming module is further configured to, in response to that the call states of the call agents corresponding to the primary number are busy states, confirm whether the primary number opens the enhanced one-number resonance call service opening request;
the query module is further configured to query each slave number associated with the master number in response to the master number having opened the enhanced one-number resonance call service opening request.
With reference to the first possible implementation manner of the second aspect, in a second possible implementation manner of the second aspect,
the association module is also used for taking the local calling number as a master number and taking other calling numbers in a preset region range as associated slave numbers; the preset regional scope comprises a provincial scope, a national scope or a global scope.
With reference to the second aspect, in a third possible implementation manner of the second aspect,
the communication module is further configured to respond to the calling agent with the idle state in the primary number, and establish a communication between the idle calling agent with the primary number and the call requester.
With reference to the second aspect, in a fourth possible implementation manner of the second aspect,
and the sending module is used for responding to that the communication states of all the calling seats corresponding to all the slave numbers are busy states and sending the current busy information.
In a third aspect, an embodiment of the present invention provides a computer-readable storage medium, on which a computer program is stored, wherein the program, when executed by a processor, implements the steps of the method provided in the first aspect.
According to the method, the device and the storage medium for simultaneous vibration calling provided by the embodiment of the invention, when a calling request party is detected to initiate a calling request to a main number, the communication state of each calling agent corresponding to the main number is confirmed, wherein the communication state comprises a busy line state and an idle state; responding to that the calling states of all calling agents corresponding to the main number are busy states, and inquiring all slave numbers related to the main number; simultaneously initiating the call request to each slave number, wherein each slave number corresponds to a call seat; and in response to the fact that the call state of the call seat with the slave number is an idle state, establishing a call between the idle call seat of the slave number and the call requester. Through the pre-established association relationship between the master number and the slave number, when the seats of the master number are all busy and the slave number has an idle seat, the idle seat of the slave number provides call establishment for a call requester who initiates a call request to the master number, so that the use balance of call seat resources can be effectively realized.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art that other drawings can be obtained according to the drawings without creative efforts.
FIG. 1 is a flow chart of a resonant paging method according to an embodiment of the present invention;
FIG. 2 is another flow chart of a resonant paging method according to an embodiment of the present invention;
FIG. 3 is a schematic structural diagram of a resonant paging device according to an embodiment of the present invention;
FIG. 4 is another schematic structural diagram of a resonant paging device according to an embodiment of the present invention;
fig. 5 is a schematic structural diagram of a resonant paging device 500 according to an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
An embodiment of the present invention provides a method for simultaneous ringing call, as shown in fig. 1, the method includes:
101. when a call request party is detected to initiate a call request to a main number, the call state of each call agent corresponding to the main number is confirmed, wherein the call state comprises a busy line state and an idle state.
102. And inquiring each slave number associated with the master number in response to that the calling states of all the calling agents corresponding to the master number are busy states.
Wherein, the association relationship between the master number and each slave number is pre-established. For all the associated numbers, the number which directly receives the call request at present is the master number, and all other associated numbers are slave numbers of the master number.
103. And simultaneously initiating the call request to each slave number, wherein each slave number corresponds to a call seat.
The call agent can provide services for the service personnel of the service organization and the like to the customers, the companies and the like through telephones.
104. And in response to the fact that the call state of the call seat with the slave number is an idle state, establishing a call between the idle call seat of the slave number and the call requester.
Compared with the prior art, the embodiment of the invention can realize that when the seats of the master number are all busy and the idle seats exist in the slave number through the pre-established association relationship between the master number and the slave number, the idle seats of the slave number provide call establishment for the call requester who initiates the call request to the master number, thereby effectively realizing the balanced use of call seat resources.
Another embodiment of the present invention provides a method for simultaneous ringing call, as shown in fig. 2, the method includes:
201. and receiving an enhanced one-number resonance calling service opening request.
202. And taking all calling numbers of the enterprise as associated numbers, and storing all the associated numbers.
For the embodiment of the invention, the local calling number can be used as a master number, and other calling numbers in a preset region range can be used as associated slave numbers; the preset regional scope comprises a provincial scope, a national scope or a global scope.
In the embodiment of the invention, enterprises can carry out national networking on the user data information of the call centers in various places in a private line mode, thereby realizing the sharing of the user data information. The enterprise applies for enhanced one-number simultaneous ringing service in the city where each call center is located, the number of the local call center is used as the master number, and the numbers of all other city call centers are used as the associated slave numbers.
203. When a call request party is detected to initiate a call request to a main number, the call state of each call agent corresponding to the main number is confirmed, wherein the call state comprises a busy line state and an idle state.
Optionally, step 203 may be followed by: and responding to the calling agent with the idle state of the primary number, and establishing the communication between the idle calling agent of the primary number and the calling request party.
204. And in response to that the calling states of all calling seats corresponding to the main number are busy states, determining whether the main number opens the enhanced one-number resonance calling service opening request.
205. And inquiring each slave number associated with the main number in response to the condition that the main number has opened the enhanced one-number resonance call service opening request.
206. And simultaneously initiating the call request to each slave number, wherein each slave number corresponds to a call seat.
Optionally, step 206 may be followed by: and responding to that the call states of the call agents corresponding to the slave numbers are busy states, and sending current busy line information.
207. And in response to the fact that the call state of the call seat with the slave number is an idle state, establishing a call between the idle call seat of the slave number and the call requester.
For the embodiment of the present invention, the specific call flow is as follows:
(1) after the user picks up the phone and dials the number of the call center, the PSTN terminal office sends an initial address message IAM to the soft switch device and sends the called number information to the soft switch device.
(2) After receiving the call request of the PSTN end office, the soft switch equipment confirms that the called number applies for the enhanced one-number-through simultaneous ringing call service through the attribute analysis of the called number, and the called user, namely the main number, returns the address full message to the PSTN end office.
(3) The soft switch device sends ADD command to the relay gateway, ADDs logic terminal, establishes correlation between the two, and then the relay gateway sends back confirmation signal.
(4) And the soft switch equipment sends a call request to an access gateway to which the called party belongs according to the called number.
(5) If the agent of the call center governed by the called user is free, the access gateway replies agreement to accept the call to the soft switch device.
(6) The soft exchange equipment sends ADD command to the access gateway, ADDs logic terminal, establishes the association between the two, the access gateway sends ringing to the called user, and sends back confirmation signal to the soft exchange equipment.
(7) After the called user picks up the phone, the access gateway reports to the soft switch device through Notify message, and the soft switch device B responds through Replay.
(8) The softswitch sends a signal ANM for answering to the PSTN end office.
(9) The soft switch device sends Modify command to the relay gateway to indicate RTP access point mode to be set as SendReceived, so that the calling party can enter a conversation state.
(10) The soft switch device sends Modify command to the access gateway, stops ringing, and the calling and called parties access the conversation state.
(11) And if the agent of the call center governed by the called party is fully busy, the access gateway replies busy information to the soft switch equipment.
(12) The soft exchange equipment inquires the slave number information associated with the called number from the one-number service server.
(13) The one-number service server returns all the slave number information associated with the called number to the soft switch device.
(14) The soft switch device sends out call request to all the soft switch devices belonging to the slave number.
(15) If there is a soft exchange device from number attribution, after the soft exchange device receives the calling request sent by the soft exchange device, it sends the calling request to the affiliated access gateway according to the called number.
(16) When the call center seat where the slave number is located is full busy, the access gateway replies busy information to the soft switch equipment.
(17) The soft switch device replies the busy information to the soft switch device.
(18) When the call center of the slave number has an idle seat, the access gateway replies the acceptance call information to the soft switch device F.
(19) The soft switch device replies the acceptance call information to the soft switch device.
(20) The soft exchange equipment sends ADD command to the access gateway, ADDs logic terminal, establishes the association between the two, the access gateway sends ringing to the called user, and sends back confirmation signal to the soft exchange equipment.
(21) After the called user picks up the phone, the access gateway reports to the soft switch device through Notify message, and the soft switch device responds through Replay.
(22) The soft exchange equipment sends the called user off-hook information to the soft exchange equipment. The softswitch sends a signal ANM for answering to the PSTN end office.
(23) The soft switch device sends Modify command to the relay gateway to indicate RTP access point mode to be set as SendReceived, so that the calling party can enter a conversation state.
(24) The soft switch device sends Modify command to the access gateway, stops ringing, and the calling and called parties access the conversation state.
(25) The called party's call center sends out the request of inquiring the caller's information to the call center of the city where the caller is located through the calling number received, then show the caller's information to the called party's seat personnel.
Compared with the prior art, the embodiment of the invention can realize that when the seats of the master number are all busy and the idle seats exist in the slave number through the pre-established association relationship between the master number and the slave number, the idle seats of the slave number provide call establishment for the call requester who initiates the call request to the master number, thereby effectively realizing the balanced use of call seat resources.
Another embodiment of the present invention provides a co-vibration calling device, as shown in fig. 3, the device includes:
the confirming module 31 is configured to, when it is detected that a call requester makes a call request to a primary number, confirm a call state of each call agent corresponding to the primary number, where the call state includes a busy state and an idle state;
the query module 32 is configured to query each slave number associated with the master number in response to that the call states of each call agent corresponding to the master number are busy states;
the calling module 33 is configured to initiate the call request to each slave number at the same time, where each slave number corresponds to a call agent;
and the call module 34 is configured to establish a call between the idle call agent of the slave number and the call requester in response to that the call state of the call agent of the slave number is an idle state.
Further, as shown in fig. 4, the apparatus further includes:
a receiving module 41, configured to receive an enhanced one-number-through resonant call service activation request;
the association module 42 is configured to use calling numbers of an enterprise as association numbers, and store the association numbers;
the confirming module 31 is further configured to, in response to that the call states of the call agents corresponding to the primary number are busy states, confirm whether the primary number opens the enhanced one-number resonance call service opening request;
the query module 32 is further configured to query, in response to that the master number has opened the enhanced one-number resonance call service opening request, each slave number associated with the master number.
The association module 42 is further configured to use the local calling number as a master number, and use other calling numbers in a preset region range as associated slave numbers; the preset regional scope comprises a provincial scope, a national scope or a global scope.
The call module 34 is further configured to establish a call between the idle call agent of the primary number and the call requester in response to the call agent of the primary number having an idle state.
And a sending module 43, configured to send current busy line information in response to that the call states of the call agents corresponding to the slave numbers are busy line states.
Compared with the prior art, the embodiment of the invention can realize that when the seats of the master number are all busy and the idle seats exist in the slave number through the pre-established association relationship between the master number and the slave number, the idle seats of the slave number provide call establishment for the call requester who initiates the call request to the master number, thereby effectively realizing the balanced use of call seat resources.
Another computer-readable storage medium is provided in an embodiment of the present invention, and may be a computer-readable storage medium contained in the memory in the foregoing embodiment; or it may be a separate computer-readable storage medium not incorporated in the terminal. The computer readable storage medium stores one or more programs, which are used by one or more processors to execute the co-vibration calling methods provided by the embodiments shown in fig. 1 and 2.
The method embodiment provided by the embodiment of the present invention can be implemented by the co-vibration calling device provided by the embodiment of the present invention, and for specific function implementation, reference is made to the description of the method embodiment, which is not described herein again. The method, the device and the storage medium for simultaneous ringing calling provided by the embodiment of the invention can be suitable for establishing the communication between the user and the call center, but are not limited to the method and the device.
As shown in fig. 5, the resonant calling device 500 may be a mobile phone, a computer, a digital broadcast terminal, a messaging device, a game console, a tablet device, a personal digital assistant, or the like.
Referring to fig. 5, resonant call device 500 may include one or more of the following components: processing component 502, memory 504, power component 506, multimedia component 508, audio component 510, input/output (I/O) interface 512, sensor component 514, and communication component 516.
The processing component 502 generally controls the overall operation of the drone controlling device 500, such as operations associated with display, telephone calls, data communications, camera operations and recording operations. The processing component 502 may include one or more processors 520 to execute instructions.
Further, the processing component 502 can include one or more modules that facilitate interaction between the processing component 502 and other components. For example, the processing component 502 can include a multimedia module to facilitate interaction between the multimedia component 508 and the processing component 502.
The memory 504 is configured to store various types of data to support operation at the drone control 500. Examples of such data include instructions for any application or method operating on the drone control device 500, contact data, phone book data, messages, pictures, videos, and so forth. The memory 504 may be implemented by any type or combination of volatile or non-volatile memory devices such as Static Random Access Memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic or optical disks.
The power supply components 506 provide power to the various components of the drone control 500. The power components 506 may include a power management system, one or more power supplies, and other components associated with generating, managing, and distributing power for the drone control device 500.
The multimedia components 508 include a screen between the drone control 500 and the user that provides an output interface. In some embodiments, the screen may include a Liquid Crystal Display (LCD) and a Touch Panel (TP). If the screen includes a touch panel, the screen may be implemented as a touch screen to receive an input signal from a user. The touch panel includes one or more touch sensors to sense touch, slide, and gestures on the touch panel. The touch sensor may not only sense the boundary of a touch or slide action, but also detect the duration and pressure associated with the touch or slide operation. In some embodiments, the multimedia component 508 includes a front facing camera and/or a rear facing camera. When the drone control 500 is in an operational mode, such as a shooting mode or a video mode, the front-facing camera and/or the rear-facing camera may receive external multimedia data. Each front camera and rear camera may be a fixed optical lens system or have a focal length and optical zoom capability.
The audio component 510 is configured to output and/or input audio signals. For example, audio component 510 includes a Microphone (MIC) configured to receive external audio signals when drone control device 500 is in an operational mode, such as a call mode, a recording mode, and a voice recognition mode. The received audio signals may further be stored in the memory 504 or transmitted via the communication component 516. In some embodiments, audio component 510 further includes a speaker for outputting audio signals.
The I/O interface 512 provides an interface between the processing component 502 and peripheral interface modules, which may be keyboards, click wheels, buttons, etc. These buttons may include, but are not limited to: a home button, a volume button, a start button, and a lock button.
The sensor component 514 includes one or more sensors for providing various aspects of status assessment for the drone control 500. For example, the sensor assembly 514 may detect an open/closed status of the drone control 500, the relative positioning of components, such as a display and keypad of the drone control 500, the sensor assembly 514 may also detect a change in position of the drone control 500 or a component of the drone control 500, the presence or absence of user contact with the drone control 500, the drone control 500 orientation or acceleration/deceleration, and a change in temperature of the drone control 500. The sensor assembly 514 may include a proximity sensor configured to detect the presence of a nearby object without any physical contact. The sensor assembly 514 may also include a light sensor, such as a CMOS or CCD image sensor, for use in imaging applications. In some embodiments, the sensor assembly 514 may also include an acceleration sensor, a gyroscope sensor, a magnetic sensor, a pressure sensor, or a temperature sensor.
The communications component 516 is configured to facilitate wired or wireless communication between the drone control 500 and other devices. The drone controlling device 500 may access a wireless network based on a communication standard, such as WiFi, 2G or 3G, or a combination thereof. In an exemplary embodiment, the communication component 516 receives a broadcast signal or broadcast related information from an external broadcast management system via a broadcast channel. In an exemplary embodiment, the communication component 516 further includes a Near Field Communication (NFC) module to facilitate short-range communications. For example, the NFC module may be implemented based on Radio Frequency Identification (RFID) technology, infrared data association (IrDA) technology, Ultra Wideband (UWB) technology, Bluetooth (BT) technology, and other technologies.
In an exemplary embodiment, the drone controlling device 500 may be implemented by one or more Application Specific Integrated Circuits (ASICs), Digital Signal Processors (DSPs), Digital Signal Processing Devices (DSPDs), Programmable Logic Devices (PLDs), Field Programmable Gate Arrays (FPGAs), controllers, micro-controllers, microprocessors, or other electronic components.
The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, for the apparatus embodiment, since it is substantially similar to the method embodiment, it is relatively simple to describe, and reference may be made to some descriptions of the method embodiment for relevant points.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by a computer program, which can be stored in a computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. The storage medium may be a magnetic disk, an optical disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), or the like.
The above description is only for the specific embodiment of the present invention, but the scope of the present invention is not limited thereto, and any changes or substitutions that can be easily conceived by those skilled in the art within the technical scope of the present invention are included in the scope of the present invention. Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims.
Claims (9)
1. A method for simultaneous vibration calling, comprising:
when a calling request party is detected to initiate a calling request to a main number, confirming the communication state of each calling agent corresponding to the main number, wherein the communication state comprises a busy line state and an idle state;
responding to that the calling states of all calling agents corresponding to the main number are busy states, and inquiring all slave numbers related to the main number;
simultaneously initiating the call request to each slave number, wherein each slave number corresponds to a call seat;
in response to the fact that the call state of the call seat with the slave number is an idle state, establishing a call between the idle call seat with the slave number and the call request party;
wherein the method further comprises:
receiving an enhanced one-number resonance calling service opening request;
using all calling numbers of an enterprise as associated numbers, and storing all the associated numbers;
the inquiring of each slave number associated with the master number in response to the fact that the calling states of each calling agent corresponding to the master number are busy states comprises the following steps:
responding to that the calling states of all calling agents corresponding to the main number are busy states, and determining whether the main number opens the enhanced one-number resonance calling service opening request;
and inquiring each slave number associated with the main number in response to the condition that the main number has opened the enhanced one-number resonance call service opening request.
2. The method for simultaneous ringing calling according to claim 1, wherein said using each calling number of the enterprise as an associated number comprises:
taking a local calling number as a main number, and taking other calling numbers in a preset region range as associated auxiliary numbers; the preset regional scope comprises a provincial scope, a national scope or a global scope.
3. The method for a co-vibration call according to claim 1, wherein the method further comprises:
and responding to the calling agent with the idle state of the primary number, and establishing the communication between the idle calling agent of the primary number and the calling request party.
4. The method for a co-vibration call according to claim 1, wherein the method further comprises:
and responding to that the call states of the call agents corresponding to the slave numbers are busy states, and sending current busy line information.
5. A co-vibrating call device, comprising:
the system comprises a confirming module, a calling requesting party and a calling agent sending module, wherein the confirming module is used for confirming the communication state of each calling agent corresponding to a main number when the calling requesting party is detected to send a calling request to the main number, and the communication state comprises a busy line state and an idle state;
the inquiry module is used for inquiring each slave number associated with the master number in response to the fact that the calling states of all calling agents corresponding to the master number are busy states;
the calling module is used for simultaneously initiating the calling request to each slave number, and each slave number corresponds to a calling seat;
the call module is used for responding to the situation that the call state of the call seat with the slave number is an idle state, and establishing the call between the idle call seat with the slave number and the call request party;
the receiving module is used for receiving an enhanced one-number-through resonance calling service opening request;
the association module is used for taking all calling numbers of an enterprise as association numbers and storing all the association numbers;
the confirming module is further configured to, in response to that the call states of the call agents corresponding to the primary number are busy states, confirm whether the primary number opens the enhanced one-number resonance call service opening request;
the query module is further configured to query each slave number associated with the master number in response to the master number having opened the enhanced one-number resonance call service opening request.
6. The co-vibration calling device according to claim 5,
the association module is also used for taking the local calling number as a master number and taking other calling numbers in a preset region range as associated slave numbers; the preset regional scope comprises a provincial scope, a national scope or a global scope.
7. The co-vibration calling device according to claim 5,
the communication module is further configured to respond to the calling agent with the idle state in the primary number, and establish a communication between the idle calling agent with the primary number and the call requester.
8. The device according to claim 5, wherein the device further comprises:
and the sending module is used for responding to that the communication states of all the calling seats corresponding to all the slave numbers are busy states and sending the current busy information.
9. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the method of claims 1-4.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811031804.2A CN109120806B (en) | 2018-09-05 | 2018-09-05 | Co-vibration calling method, device and storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811031804.2A CN109120806B (en) | 2018-09-05 | 2018-09-05 | Co-vibration calling method, device and storage medium |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN109120806A CN109120806A (en) | 2019-01-01 |
| CN109120806B true CN109120806B (en) | 2020-10-13 |
Family
ID=64858294
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201811031804.2A Active CN109120806B (en) | 2018-09-05 | 2018-09-05 | Co-vibration calling method, device and storage medium |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN109120806B (en) |
Citations (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101079933A (en) * | 2007-06-26 | 2007-11-28 | 中兴通讯股份有限公司 | Virtual call center system and virtual call method |
| TW200812355A (en) * | 2006-08-24 | 2008-03-01 | Chunghwa Telecom Co Ltd | Structure and method of enhanced-type synchronous ringing |
| CN101291469A (en) * | 2008-06-02 | 2008-10-22 | 中国网络通信集团公司 | Implementing method and system for voice called service and calling service |
| CN101610426A (en) * | 2008-06-18 | 2009-12-23 | 中兴通讯股份有限公司 | A kind of one number service implementation method based on enterprise converged communication platform |
| CN101808168A (en) * | 2009-02-17 | 2010-08-18 | 中兴通讯股份有限公司 | Enterprise telephone exchange platform and call processing method |
| CN102469427A (en) * | 2010-11-15 | 2012-05-23 | 中国移动通信集团公司 | Method, system and device for realizing one-number service |
| CN102624996A (en) * | 2011-01-30 | 2012-08-01 | 中国移动通信集团公司 | Realization method of called one number service and system thereof, and service control point |
| CN103096279A (en) * | 2011-10-28 | 2013-05-08 | 中国移动通信集团北京有限公司 | Calling method, device, system and platform equipment for achieving one number service business |
| CN103179534A (en) * | 2011-12-26 | 2013-06-26 | 中国移动通信集团北京有限公司 | Method, device and system for issuing voice continuing result |
| CN103856641A (en) * | 2012-12-03 | 2014-06-11 | 杭州华为企业通信技术有限公司 | Method, device and system for processing voice call |
| CN104754142A (en) * | 2013-12-25 | 2015-07-01 | 中国移动通信集团贵州有限公司 | Optimization method of synchronous ringing service and application server |
-
2018
- 2018-09-05 CN CN201811031804.2A patent/CN109120806B/en active Active
Patent Citations (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| TW200812355A (en) * | 2006-08-24 | 2008-03-01 | Chunghwa Telecom Co Ltd | Structure and method of enhanced-type synchronous ringing |
| CN101079933A (en) * | 2007-06-26 | 2007-11-28 | 中兴通讯股份有限公司 | Virtual call center system and virtual call method |
| CN101291469A (en) * | 2008-06-02 | 2008-10-22 | 中国网络通信集团公司 | Implementing method and system for voice called service and calling service |
| CN101610426A (en) * | 2008-06-18 | 2009-12-23 | 中兴通讯股份有限公司 | A kind of one number service implementation method based on enterprise converged communication platform |
| CN101808168A (en) * | 2009-02-17 | 2010-08-18 | 中兴通讯股份有限公司 | Enterprise telephone exchange platform and call processing method |
| CN102469427A (en) * | 2010-11-15 | 2012-05-23 | 中国移动通信集团公司 | Method, system and device for realizing one-number service |
| CN102624996A (en) * | 2011-01-30 | 2012-08-01 | 中国移动通信集团公司 | Realization method of called one number service and system thereof, and service control point |
| CN103096279A (en) * | 2011-10-28 | 2013-05-08 | 中国移动通信集团北京有限公司 | Calling method, device, system and platform equipment for achieving one number service business |
| CN103179534A (en) * | 2011-12-26 | 2013-06-26 | 中国移动通信集团北京有限公司 | Method, device and system for issuing voice continuing result |
| CN103856641A (en) * | 2012-12-03 | 2014-06-11 | 杭州华为企业通信技术有限公司 | Method, device and system for processing voice call |
| CN104754142A (en) * | 2013-12-25 | 2015-07-01 | 中国移动通信集团贵州有限公司 | Optimization method of synchronous ringing service and application server |
Also Published As
| Publication number | Publication date |
|---|---|
| CN109120806A (en) | 2019-01-01 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN111343686B (en) | Data switching method and device and storage medium | |
| US8494123B2 (en) | On-hold visual menu from a user's communications device | |
| CN105915521B (en) | Multi-party call management method, device and terminal | |
| CN107846730B (en) | Call forwarding method and device | |
| CN113766259B (en) | Information synchronization system, method, device, equipment and storage medium | |
| WO2022021017A1 (en) | Capability reporting method and apparatus, and capability determination method and apparatus | |
| KR20070100077A (en) | Apparatus and method for restricting of charging service in a portable terminal | |
| CN104796875A (en) | Call mode selection method and device | |
| CN105208089A (en) | Information display method, apparatus and system | |
| CN111246032B (en) | Call management method and device | |
| CN105611025B (en) | A kind of method and device showing associated phone number | |
| CN103916538A (en) | Call control method and related device | |
| CN109120806B (en) | Co-vibration calling method, device and storage medium | |
| CN105657199A (en) | Method and device for establishing talking connection and switching equipment | |
| CN114268691A (en) | Call method, device, terminal equipment and readable storage medium | |
| CN104902106A (en) | Method for connecting call return and device thereof | |
| CN105100473B (en) | Communication modes switching method and device | |
| CN113596263A (en) | Call method and device, server, initiating terminal, receiving terminal and storage medium | |
| CN114615647A (en) | Call control method, device and storage medium | |
| US9042528B2 (en) | Data communication | |
| CN105516637A (en) | Calling method and device | |
| CN106657533B (en) | Call handling method and device | |
| JP2020205486A (en) | Telephone terminal, extension telephone system, computer-readable program, and call notification method from camera-equipped doorphone | |
| CN113114863B (en) | Voice communication method, device, equipment and storage medium | |
| US10194021B2 (en) | Method, medium for obtaining call records of mobile terminal, and mobile terminal |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |