CN109102877A - A kind of processing method that signing big data is synchronous with call center - Google Patents
A kind of processing method that signing big data is synchronous with call center Download PDFInfo
- Publication number
- CN109102877A CN109102877A CN201710466487.6A CN201710466487A CN109102877A CN 109102877 A CN109102877 A CN 109102877A CN 201710466487 A CN201710466487 A CN 201710466487A CN 109102877 A CN109102877 A CN 109102877A
- Authority
- CN
- China
- Prior art keywords
- data
- call center
- database
- signing
- data information
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Landscapes
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The present invention relates to a kind of processing methods that signing big data is synchronous with call center, acquire user contracting data information, are uploaded in database and store；Data information format in database is converted, it is unified with data format in call center database；Data information after conversion is judged, if data format is unified in data information format and call center database；Data statistics table is created, and data information in database is directed into list cell, is sorted out according to preset standard, the data information after classification is reached into call center database；Data information after classification is arranged according to call center database preset rules, Waiting for Call centring system is transferred.The present invention improves service quality convenient for management user's signing family doctor's data, not by environmental restrictions when contacting family doctor convenient for user, can obtain medical suggestion in time, keep the signing big data imported synchronous with call center, data compatibility.
Description
Technical field
The present invention relates to health service field, specifically a kind of processing side that signing big data is synchronous with call center
Method.
Background technique
Call center refers to that in the place of a Relatively centralized, the service organization being made of a collection of attendant is usually sharp
With computer communication technology, handle from enterprise, customer condescend to inquire and demand for counseling.Back-stage management people is greatly facilitated in this way
The information of member processing customer inquires, consulting, complains business, but there is no the specific family doctors of display user's signing in the prior art
Function, and big data importing synchronize when compatibility it is poor, be easy to cause in this way user autonomous contact family cure
In the case that life is not contacted by, family doctor's information cannot be obtained by calling in time, when user urgent shape occurs in body
Treatment cannot be obtained in the case where condition in time to suggest, such consequence is also easy for producing user to family doctor's health service
The problem of satisfaction declines.
Summary of the invention
In view of the deficiencies of the prior art, the present invention provides a kind of processing method that signing big data is synchronous with call center,
It solves the problems, such as to be easy to cause data incompatible when signing big data imports.
Present invention technical solution used for the above purpose is:
A kind of processing method that signing big data is synchronous with call center, comprising the following steps:
Step 1: acquisition user contracting data information is uploaded in database and stores；
Step 2: the data information format in database being converted, is united with data format in call center database
One；
Step 3: the data information after conversion being judged, if number in data information format and call center database
According to uniform format, 4 are thened follow the steps；Otherwise the data information is back to database；
Step 4: creation data statistics table, and data information in database is directed into list cell, according to default
Standard is sorted out, and the data information after classification is reached call center database；
Step 5: the data information after classification being arranged according to call center database preset rules, in Waiting for Call
System is felt concerned about to transfer.
The acquisition user contracting data information includes:
User basic information is obtained, user subsystem storage is uploaded to；Signing family doctor is instructed hair by user subsystem
Out, family doctor's subsystem to be specified is waited to call；Storing data is uploaded in user subsystem in family doctor's subsystem, is waited
User subsystem is called.
The user basic information, includes at least: address name, contact method and identification card number.
Storing data in family doctor's subsystem, includes at least: family doctor's name, facial information, contact method
With place medical institutions information.
It is described be classified as according to preset standard classify according to the place where his residence is registered of contracted user, and according to being
It is no to classify for intelligence community resident.
The call center database preset rules are arranged as being arranged according to address name information.
The invention has the following beneficial effects and advantage:
1. the present invention improves service quality convenient for management user's signing family doctor's data.
2. medical suggestion can be obtained in time not by environmental restrictions when the present invention contacts family doctor convenient for user.
3. the present invention can make the signing big data imported synchronous with call center, data compatibility.
Detailed description of the invention
Fig. 1 is flow chart of the method for the present invention；
Fig. 2 is that the present invention obtains user signing contract information method flow diagram.
Specific embodiment
The present invention is described in further detail with reference to the accompanying drawings and embodiments.
As shown in Figure 1, being flow chart of the method for the present invention.
S101 is extensive acquisition user contracting data information, and acquired data information, which is uploaded in database, to be stored,
Etc. call center's format to be converted；
Data conversion is at data format in support call central database in S102 database, after converting successfully, carries out needle
Gained change data is judged；
S103: carry out for conversion complete data information whether the judgement of support call centre data, if support number
According into S104, if it is not, being then back in database；
S104: storing user subscription data in database is directed into list cell by creation data statistics table, according to
Preset standard is sorted out, and call center database is reached；
S105: the data information sorted out in data statistics table is arranged according to call center database preset rules,
Waiting for Call centring system is transferred.
As shown in Fig. 2, being that the present invention obtains user signing contract information method flow diagram.
S201 is to obtain to include at least address name, facial expression information, identity document identification number, inhabitation address, connection
It is mode and health status simple declaration, is uploaded in user subsystem and stores；
S202 is that user subsystem will contract family doctor's instruction sending into specified family doctor's subsystem, by specified family
Chamber doctor subsystem is configured in same database；
S203 is stored in family doctor's subsystem including at least family doctor's name, contact method, place clinic, face
Portion's information is uploaded in designated user's subsystem and stores, and waits data base call.
Claims (6)
1. a kind of processing method that signing big data is synchronous with call center, which comprises the following steps:
Step 1: acquisition user contracting data information is uploaded in database and stores；
Step 2: the data information format in database is converted, it is unified with data format in call center database；
Step 3: the data information after conversion being judged, if data lattice in data information format and call center database
Formula is unified, thens follow the steps 4；Otherwise the data information is back to database；
Step 4: creation data statistics table, and data information in database is directed into list cell, according to preset standard
Sorted out, the data information after classification is reached into call center database；
Step 5: the data information after classification being arranged according to call center database preset rules, is felt concerned about in Waiting for Call
System is transferred.
2. the signing big data according to claim 1 processing method synchronous with call center, it is characterised in that: described to adopt
Collecting user contracting data information includes:
User basic information is obtained, user subsystem storage is uploaded to；Signing family doctor is instructed and is issued by user subsystem, etc.
Family doctor's subsystem to be specified calls；Storing data is uploaded in user subsystem in family doctor's subsystem, waits user
Subsystem calls.
3. the signing big data according to claim 2 processing method synchronous with call center, it is characterised in that: the use
Family essential information, includes at least: address name, contact method and identification card number.
4. the signing big data according to claim 2 processing method synchronous with call center, it is characterised in that: the family
Storing data in chamber doctor subsystem, includes at least: family doctor's name, facial information, contact method and place medical institutions
Information.
5. the signing big data according to claim 1 processing method synchronous with call center, it is characterised in that: described to press
It is classified as according to preset standard and is classified according to the place where his residence is registered of contracted user, and is occupied according to whether for intelligence community
The classification of China Association for Promoting Democracy's row.
6. the signing big data according to claim 1 processing method synchronous with call center, it is characterised in that: described to exhale
Central database preset rules are made to be arranged as being arranged according to address name information.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710466487.6A CN109102877A (en) | 2017-06-20 | 2017-06-20 | A kind of processing method that signing big data is synchronous with call center |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710466487.6A CN109102877A (en) | 2017-06-20 | 2017-06-20 | A kind of processing method that signing big data is synchronous with call center |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN109102877A true CN109102877A (en) | 2018-12-28 |
Family
ID=64795368
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201710466487.6A Pending CN109102877A (en) | 2017-06-20 | 2017-06-20 | A kind of processing method that signing big data is synchronous with call center |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN109102877A (en) |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101803293A (en) * | 2007-09-20 | 2010-08-11 | 英特尔公司 | Healthcare semantic interoperability platform |
| CN101840463A (en) * | 2008-12-08 | 2010-09-22 | 通用电气公司 | System and method for conveying individualized patient data |
| CN102646165A (en) * | 2012-03-06 | 2012-08-22 | 苏州麦迪斯顿医疗科技有限公司 | General data processing method of monitoring instrument |
| CN106570314A (en) * | 2016-10-19 | 2017-04-19 | 北京千医健康管理有限公司 | ICCINO (Insurance, Check, Check, Inform, Nursing and Observe) door-to-door nurse service standard |
-
2017
- 2017-06-20 CN CN201710466487.6A patent/CN109102877A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101803293A (en) * | 2007-09-20 | 2010-08-11 | 英特尔公司 | Healthcare semantic interoperability platform |
| CN101840463A (en) * | 2008-12-08 | 2010-09-22 | 通用电气公司 | System and method for conveying individualized patient data |
| CN102646165A (en) * | 2012-03-06 | 2012-08-22 | 苏州麦迪斯顿医疗科技有限公司 | General data processing method of monitoring instrument |
| CN106570314A (en) * | 2016-10-19 | 2017-04-19 | 北京千医健康管理有限公司 | ICCINO (Insurance, Check, Check, Inform, Nursing and Observe) door-to-door nurse service standard |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN108053868A (en) | Medical platform and system are shared online in a kind of internet | |
| CN106210234B (en) | An a kind of people has the mark and categorizing system and method for the exchange of polyelectron business card | |
| CN102172343A (en) | Medicine box, medicine box system and communication method therebetween | |
| CN106373063A (en) | Automatic triage treatment control method based on interactive communication and system | |
| CN105844175A (en) | Diagnosis and treatment medical record storing and calling method and system based on cloud service side | |
| CN202036543U (en) | Portable medicine box terminal and medicine box system | |
| CN105869097A (en) | O2O medical information system based on cloud platform | |
| CN108989549B (en) | Eye-protecting data acquisition method | |
| CN107578810A (en) | The management of medical imaging diagnosis center image and remote medical consultation with specialists and long-range diagosis software solution | |
| CN110379501A (en) | A kind of virtual home for destitute ecosystem based on block chain | |
| CN108564993A (en) | Electronic health record based on block chain technology integrates translation system automatically | |
| CN101732053A (en) | System and method for health analysis through electronic palm prints or electronic face prints | |
| CN112435763A (en) | Medical follow-up method, device and system | |
| CN109102877A (en) | A kind of processing method that signing big data is synchronous with call center | |
| CN109658993A (en) | A kind of tcm clinical practice case acquisition method and equipment based on double terminals | |
| CN102314542A (en) | Radio frequency identification (RFID) technology-based sickroom service system | |
| CN113517078A (en) | Wisdom medical platform based on 5G communication | |
| CN103385701A (en) | Remote blood pressure monitoring and nursing device | |
| CN201431467Y (en) | Human biological information acquisition device with ID card recognition function | |
| CN107833618B (en) | Autistic children and family information management system | |
| CN110136790A (en) | A kind of shared electronic health record information system of cloud | |
| CN113658668A (en) | Medical instrument management system and method | |
| CN109120960A (en) | User behaviors log acquisition method and device based on television set | |
| CN112542252A (en) | Voice follow-up method, management system and voice follow-up platform for chronic patients | |
| CN110021389A (en) | A kind of electronic medical record system and its information processing method |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20181228 |
|
| RJ01 | Rejection of invention patent application after publication |