CN109063864A - Troublshooting method, apparatus and home appliance maintenance service system - Google Patents
Troublshooting method, apparatus and home appliance maintenance service system Download PDFInfo
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Abstract
The present invention provides a kind of troublshooting method, apparatus and home appliance maintenance service systems.Wherein, the troublshooting method includes: the operation data for receiving the household appliance and reporting according to prefixed time interval；Fault verification is carried out based on the operation data received, to obtain failure to be reported for repairment；List is reported in the user information generation bound according to the failure to be reported for repairment and the household appliance for repairment, and pushes the user terminal；If receive user terminal feedback reports the determination that single pair is answered for repairment and report instruction for repairment with described, it will report the confirmation singly generated for repairment and report single-shot for repairment based on described, be reported for repairment with starting.Failure existing for household appliance is found in time and automatically, is timely reported for repairment.And filled in without user and report list for repairment, process is simple, and repairing information is more accurate, and it is easy to repair, improve the usage experience of user.
Description
Technical field
The present invention relates to maintenance technique field, in particular to a kind of troublshooting method, apparatus and home appliance maintenance service system
System.
Background technique
The life cycle of household appliance is although limited, but perfect maintenance service can extend the use longevity of household appliance
Life, moreover it is possible to improve the usage experience of user, promote brand public praise.Most of manufacturers can provide for the household appliance sold
Standby maintenance service, especially air-conditioning products, more and more important in daily life, people are to its matched maintenance service body
It tests and also increasingly values.
Current household appliance, which once breaks down, to be required user and fills in manually to report list for repairment.On the one hand, process complexity is cumbersome,
Lack relevant professional knowledge user can not provide it is complete, accurately report content for repairment, cannot be provided to maintenance personal effective
With reference to；On the other hand, the presentation in the household appliance problem is unobvious (for example, an important sensor occurs in air-conditioning
There is temperature control deviation in failure, but the air-conditioning can also enable) when, user is difficult to recognize that household appliance has gone wrong, also just not
It can accomplish to report for repairment in time, in turn result in bigger damage.
Summary of the invention
In view of this, the present invention is directed to propose a kind of troublshooting method, to improve the above problem.
In order to achieve the above objectives, the technical scheme of the present invention is realized as follows:
A kind of troublshooting method, applied to the Cloud Server in home appliance maintenance service system, the home appliance maintenance service
System further include household appliance and with the household appliance binding user terminal, the household appliance, user terminal respectively with
The Cloud Server communication connection；The troublshooting method includes: to receive the household appliance according on prefixed time interval
The operation data of report；Fault verification is carried out based on the operation data received, to obtain failure to be reported for repairment；According to it is described to
List is reported in the user information generation for reporting failure and household appliance binding for repairment for repairment, and pushes the user terminal；If receiving institute
State the reporting the determination that single pair is answered for repairment with described and report instruction for repairment of user terminal feedback, then it will be based on the confirmation report for reporting for repairment and singly generating
It repairs single-shot to go out, be reported for repairment with starting.
It further, include that the household appliance voluntarily identifies the instruction that reports an error generated in the operation data；The base
It include: to be identified in the operation data not using preset algorithm in the step of operation data received carries out fault verification
Belong to the instruction that reports an error of wrong report；The instruction that reports an error of wrong report be will not belong to as the failure to be reported for repairment.
Further, described identified using preset algorithm is not belonging to the instruction that reports an error described in wrong report in the operation data
Mode includes: that the operation data for the same household appliance of multiple groups that will be continuously received is compared；A report if it exists
Mistake instruction appears in each and organizes in the operation data, then determines that the instruction that reports an error is not belonging to report by mistake.
Further, the home appliance maintenance service system further includes management server after sale, the management server after sale
List is reported for repairment for receiving and storing the confirmation；After single completion maintenance is reported in the confirmation for repairment, the management server after sale is also
For reporting the confirmation for repairment single deletion；Before list is reported for repairment described in the generation, the troublshooting method further include: sold described in inquiry
List is reported in the confirmation corresponding with the household appliance stored in management server afterwards for repairment；According to the confirmation report inquired
Repair whether single failure to be reported for repairment for judging acquisition has been reported for repairment；Failure to be reported for repairment described in the evidence and household appliance binding
User information generation report for repairment single step include: according to acquisition wait report for repairment the failure to be reported for repairment that do not reported for repairment in failure and
The user information reports list for repairment described in generating.
Further, the troublshooting method further include: if receiving reporting for repairment with described for the user terminal feedback
Instruction is reported in single corresponding cancellation for repairment, then is deposited using failure to be reported for repairment described in described report for repairment in list as fault message is left
Storage.
It is further, described that report the confirmation singly generated for repairment to report single mode for repairment include: that will leave described in storage based on described
List is reported for repairment described in fault message write-in, reports list for repairment to generate the confirmation.
Compared with the existing technology, troublshooting method of the present invention has the advantage that
Troublshooting method of the present invention receives the household appliance by Cloud Server and reports according to time interval
Operation data, and fault verification is automatically carried out based on the operation data that receives.Further according to failure to be reported for repairment and institute
List is reported in the user information generation for stating household appliance binding for repairment, and pushes user terminal, in order to receive user terminal feedback
With report the determination that single pair is answered for repairment and report instruction for repairment, then will report the confirmation singly generated for repairment and report single-shot for repairment based on described, to start report
It repairs.Failure existing for household appliance is found in time and automatically, is timely reported for repairment.And filled in without user and report list for repairment, process letter
Single, repairing information is more accurate, easy to repair, improves the usage experience of user.
Another object of the present invention is to propose a kind of troublshooting device, to improve the above problem.
In order to achieve the above objectives, the technical scheme of the present invention is realized as follows:
A kind of troublshooting device, applied to the Cloud Server in home appliance maintenance service system, the home appliance maintenance service
System includes household appliance, Cloud Server and the user terminal with household appliance binding, the household appliance, user terminal
It is communicated to connect respectively with the Cloud Server；The troublshooting device includes: receiving module, for receiving the household appliance
The operation data reported according to prefixed time interval；Determination module, for carrying out failure based on the operation data received
Determine, to obtain failure to be reported for repairment；Generation module, for the user according to the failure to be reported for repairment and household appliance binding
List is reported in information generation for repairment, and pushes the user terminal；Sending module, if for receiving user terminal feedback and institute
It states and reports the determination that single pair is answered for repairment and report instruction for repairment, then will report the confirmation singly generated for repairment and report single-shot for repairment based on described, be reported for repairment with starting.
It further, include that the household appliance voluntarily identifies the instruction that reports an error generated in the operation data；It is described to sentence
Cover half block is specifically used for: being identified using preset algorithm and is not belonging to the instruction that reports an error described in wrong report in the operation data；It will not belong to
Instruction is reported an error described in the wrong report as the failure to be reported for repairment.
Further, the troublshooting device further include: memory module, if for receiving the user terminal feedback
Report single corresponding cancellation for repairment with described and report instruction for repairment, then using failure to be reported for repairment described in described report for repairment in list as leaving failure
Information is stored.
Possessed advantage is identical compared with the existing technology with above-mentioned troublshooting method for the troublshooting device, herein
It repeats no more.
Another object of the present invention is to propose a kind of home appliance maintenance service system, to improve the above problem.
In order to achieve the above objectives, the technical scheme of the present invention is realized as follows:
A kind of home appliance maintenance service system, the home appliance maintenance service system include household appliance, Cloud Server, with it is described
The user terminal of household appliance binding and after sale management server, the household appliance, user terminal, after sale management server point
It is not communicated to connect with the Cloud Server；The household appliance is used for following preset time intervals on the Cloud Server
Pass operation data；The Cloud Server carries out event for receiving the operation data, and based on the operation data received
Barrier determines, to obtain failure to be reported for repairment；The Cloud Server is also used to be tied up according to the failure to be reported for repairment and the household appliance
List is reported in fixed user information generation for repairment, and pushes the user terminal；The user terminal, for show it is described report list for repairment, and
It is reported for repairment after the determination that single pair is answered reports instruction for repairment obtaining user's triggering with described, reports the determination for repairment instruction feedback to described
Cloud Server；The Cloud Server is also used to when receiving the determination and reporting instruction for repairment, will singly be generated based on described report for repairment
Confirmation is reported single-shot for repairment and is gone out to the management server after sale, is reported for repairment with starting.
Possessed advantage is identical compared with the existing technology with above-mentioned troublshooting method for the home appliance maintenance service system,
Details are not described herein.
Detailed description of the invention
The attached drawing for constituting a part of the invention is used to provide further understanding of the present invention, schematic reality of the invention
It applies example and its explanation is used to explain the present invention, do not constitute improper limitations of the present invention.In the accompanying drawings:
Fig. 1 is the structural schematic diagram of home appliance maintenance service system described in the embodiment of the present invention；
Fig. 2 is the electrical block diagram of Cloud Server in Fig. 1；
Fig. 3 is the step flow chart of troublshooting method described in the embodiment of the present invention；
Fig. 4 is the structural schematic diagram of troublshooting device described in the embodiment of the present invention.
Description of symbols:
1- home appliance maintenance service system, 2- household appliance, 3- Cloud Server, 4- user terminal, 5- management server after sale,
6- memory, 7- communication interface, 8- processor, 9- bus, 10- troublshooting device, 11- receiving module, 12- determination module,
13- generation module, 14- sending module, 15- memory module.
Specific embodiment
It should be noted that in the absence of conflict, the feature in embodiment and embodiment in the present invention can phase
Mutually combination.
In addition, the household appliance being previously mentioned in an embodiment of the present invention, network can be connected into and can be with automatic identification by referring to
The electric appliance of a large amount of operation troubles types out may include air conditioner, television set, washing machine, refrigerator etc..In implementation of the invention
The operation data being previously mentioned in example may include the real-time status parameter in household appliance operational process, can also include by household electrical appliances
The instruction that reports an error that equipment generates.The instruction that reports an error being previously mentioned in an embodiment of the present invention, can be household appliance according to identification
The operation troubles type determined generates, and above-mentioned operation troubles type can be household appliance based on the reality generated in operational process
When the fault type that determines of state parameter.Every one kind, which reports an error, instructs corresponding a kind of operation troubles type.In implementation of the invention
The user information for the binding being previously mentioned in example refers to the contact details of the household appliance owner and the installation addresses letter of household appliance
Breath etc..
The present invention will be described in detail below with reference to the accompanying drawings and embodiments.
First embodiment
Referring to FIG. 1, the embodiment of the present invention provides a kind of home appliance maintenance service system 1.Home appliance maintenance clothes as shown in fig. 1
Business system 1 includes household appliance 2, Cloud Server 3, user terminal 4 and management server 5 after sale.Above-mentioned household appliance 2, cloud clothes
Business and communicates with each other connection between management server 5 after sale at device 3, user terminal 4.
Above-mentioned household appliance 2 is communicated to connect with Cloud Server 3, and being used for following preset time intervals will be in operational process
Operation data is sent to Cloud Server 3.Above-mentioned household appliance 2 can be bound between a user terminal 4 in advance.It is preferred that
Ground, above-mentioned household appliance 2 are air conditioner.
Above-mentioned Cloud Server 3 also respectively with user terminal 4 and after sale management server 5 communicate to connect.Optionally, above-mentioned cloud
Server 3 can be used for receiving the operation data of the upload of household appliance 2, and carry out failure based on the operation data received
Determine, to obtain failure to be reported for repairment.And list is reported in the user information generation bound according to failure to be reported for repairment and household appliance 2 for repairment, with
Push corresponding user terminal 4.It is bound it should be noted that user information can be preconfigured and each household appliance 2
Information.Optionally, the binding relationship that can also be stored in Cloud Server 3 between household appliance 2 and user terminal 4, thus
Reporting for repairment for household appliance 2 can be singly sent to corresponding user terminal 4.
Referring to figure 2., Fig. 2 shows the block diagrams of Cloud Server 3 provided in an embodiment of the present invention.Cloud Server 3
Operating system may be, but not limited to, Windows system, linux system etc..Above-mentioned Cloud Server 3 includes memory 6, leads to
Believe interface 7, processor 8 and bus 9, the memory 6, communication interface 7 and processor 8 are connected by bus 9, and processor 8 is used
The executable module stored in execution memory 6, such as computer program.
Wherein, memory 6 may include high-speed random access memory 6 (RAM:Random Access Memory),
It may further include non-labile memory 6 (non-volatile memory), for example, at least a magnetic disk storage 6.Pass through
At least one communication interface 7 (can be wired or wireless) realizes the communication connection between the access equipment 100 and equipment.
Bus 9 can be isa bus, pci bus or eisa bus etc..It is only indicated with a four-headed arrow in Fig. 2, but simultaneously
Only a bus or a type of bus are not indicated.
Wherein, memory 6 is for storing program, such as troublshooting device 10 shown in Fig. 4.The troublshooting device 10
Cloud Server can be stored in the memory 6 or is solidificated in including at least one in the form of software or firmware (firmware)
Software function module in 3 operating system (operating system, OS).The processor 8 is executed instruction receiving
Afterwards, described program is executed to realize the troublshooting method of the above embodiment of the present invention announcement.
Processor 8 may be a kind of IC chip, the processing capacity with signal.During realization, above-mentioned side
Each step of method can be completed by the integrated logic circuit of the hardware in processor 8 or the instruction of software form.Above-mentioned
Processor 8 can be general processor 8, including central processing unit (Central Processing Unit, abbreviation CPU), network
Processor (Network Processor, abbreviation NP) etc.；It can also be digital signal processor (DSP), specific integrated circuit
(ASIC), ready-made programmable gate array (FPGA) either other programmable logic device, discrete gate or transistor logic,
Discrete hardware components.
Above-mentioned user terminal 4 can be Intelligent mobile equipment, for example, mobile phone, tablet computer etc..Above-mentioned user terminal 4 can
To establish communication connection (for example, bluetooth connection, WiFi are connect) by the authorization code for sweeping household appliance 2 or with household appliance 2
Etc. modes obtain the authorization message of household appliance 2, with the binding relationship established between household appliance 2, and by the binding relationship
And the user information of user's input is sent to Cloud Server 3 and stores.It should be noted that same user terminal 4 can be with
Multiple household appliances 2 are bound.The user terminal 4 can singly be shown reporting for repairment of receiving, and obtain user's triggering
Reported for repairment after the determination that single pair is answered reports instruction for repairment with displaying, report the determination for repairment instruction feedback to Cloud Server 3.So that cloud takes
Business device 3 can according to receive determination report instruction for repairment, by based on report for repairment the confirmation singly generated report for repairment single-shot go out to after sale management clothes
Business device 5.
List is reported in the confirmation that above-mentioned management server after sale 5 is used to receive and store for repairment, and reports unidirectional maintenance for repairment based on confirmation
Personnel assignment maintenance task.Management server 5 can not only be allocated maintenance task after sale, can also be managed.When
So it should be understood that management server 5 can also be communicated to connect with user terminal 4 after sale, convenient for receiving 4 pairs of user terminal completions
Confirmation report single evaluation etc. for repairment.
Optionally, after list is reported in the acquisition confirmation of management server 5 after sale for repairment, matching is reported for repairment in list with the confirmation immediately is recorded
The corresponding network of maintenance and repair of user information, and the confirmation is reported for repairment and is singly sent to the network of maintenance and repair, prompting send maintenance personal into
Row on-site maintenance.The matching way of above-mentioned corresponding network of maintenance and repair can be, and be looked into according to the installation addresses information in user information
The network of maintenance and repair apart from nearest specified quantity is looked for, then user is corresponded to based on the query of contact information in user information and is managed after sale
The evaluation information to each network of maintenance and repair found left in server 5 is managed, is to select this based on evaluation information
The network of maintenance and repair of the user service.
Further, after the completion of maintenance, the operation of maintenance personal can also be responded, reports the confirmation for repairment single deletion.When
So, management server 5 can also report single instruction for repairment and report corresponding confirmation in the cancellation for receiving user equipment transmission after sale
Repair single deletion.
Second embodiment
Referring to FIG. 3, Fig. 3 shows a kind of troublshooting method provided in an embodiment of the present invention.Failure report shown in Fig. 3
The method of repairing can be applied to the Cloud Server 3 mentioned in first embodiment.Optionally, above-mentioned troublshooting method may include with
Lower step:
Step S101 receives the operation data that household appliance 2 is reported according to prefixed time interval.
In embodiments of the present invention, the household appliance 2 communicated to connect with Cloud Server 3 can will be between each preset time
Cloud Server 3 is uploaded to every corresponding one group of operation data.It should be noted that each household appliance 2 uploads operation data
Time interval can be by user's sets itself.Each group of operation data may include the operation of household appliance 2 in the time interval
The real-time status parameter generated in the process.If household appliance 2 is known according to the real-time status parameter generated in the time interval
It is not out of order appearance, then independently analyzes corresponding operation troubles type, and the corresponding report of operation troubles type that analysis is obtained
The a part of mistake instruction as this group of operation data.It should be noted that may include one in same group of operation data or more
A instruction that reports an error, can not also include the instruction that reports an error.
Step S102 carries out fault verification based on the operation data received, to obtain failure to be reported for repairment.
In embodiments of the present invention, it can be when often receiving one group of operation data, identify that the group is transported using preset algorithm
The instruction that reports an error of wrong report is not belonging in row data, and the instruction that reports an error that will not belong to wrong report is used as failure to be reported for repairment.
As an implementation, in the way of the instruction that reports an error for being not belonging to wrong report in preset algorithm identification operation data
It may is that the operation data of the same household appliance 2 of the multiple groups that will be continuously received is compared, one report an error instruction if it exists
It comes across in each the group operation data being compared, then determines that the instruction that reports an error is not belonging to report by mistake.It should be noted that even
The operation data of the same household appliance 2 of the multiple groups that continued access receives can be that Cloud Server 3 receives by household appliance 2 each other
The multiple groups operation data that adjacent multiple time intervals upload, and it may include that this receives and is uploaded by household appliance 2
One group of operation data.For example, may include household appliance 2 in current time in the three groups of same household appliances 2 continuously received
It is spaced the one group of operation data and household electrical appliances that the one group of operation data uploaded, household appliance 2 are uploaded in an adjacent upper time interval
One group of operation data that equipment 2 is uploaded in a upper time interval for adjacent previous time interval.
If one in this one group of operation data received reports an error, simultaneously non-first time occurs for instruction, but not in phase
One or more groups of operation datas occur on neighbour, then it can be assumed that this reports an error, instruction belongs to wrong report.If this reports an error, instruction is at this
Occur for the first time in the operation data received, can not temporarily judge whether it belongs to erroneous judgement, need combination continuous after which
The multiple groups operation data of acquisition, which is done, further to be analyzed.
Step S103, list is reported in the user information generation bound according to failure to be reported for repairment and the household appliance 2 for repairment, and pushes
The user terminal 4.
In embodiments of the present invention, by from the failure to be reported for repairment of the confirmation received in operation data, in conjunction with what is inquired
List is reported in user information generation with the household appliance 2 binding for repairment, is pushed to user terminal 4, is confirmed whether to wait for this convenient for user
Report that failure is reported for repairment or whether user information is correct for repairment.
As an implementation, before list is reported in generation for repairment, above-mentioned troublshooting method can also include: to managing after sale
The reason inquiry of server 5 is somebody's turn to do whether failure to be reported for repairment is reported for repairment, avoids repetition from being pushed to user and causes to perplex.It specifically, can be with
List is reported in all confirmations corresponding with the household appliance 2 stored in management server after inquiry for repairment, according to the confirmation inquired
Report whether single failure to be reported for repairment for judging acquisition has been reported for repairment for repairment.
Further, the user information generation that above-mentioned failure to be reported for repairment according to and the household appliance 2 are bound is reported for repairment
Single may also is that reports list for repairment described in the generation of the failure and user information to be reported for repairment do not reported for repairment in failure wait report for repairment according to acquisition.
If all failures to be reported for repairment wait report for repairment in failure obtained have been reported for repairment, without reporting single generation for repairment.
Step S104, if receive the feedback of user terminal 4 with report the determination that single pair is answered for repairment and report instruction for repairment, will be based on reporting
It repairs the confirmation singly generated and reports single-shot for repairment and, reported for repairment with starting.
In embodiments of the present invention, user terminal 4, which receives, reports Dan Houhui for repairment and is singly shown to reporting for repairment, reminds user's note
There is failure in the household appliance 2 of meaning, binding.Whether user can be by operation user terminal 4 really to reporting single displaying for repairment
Failure to be reported for repairment reported for repairment.
If user terminal 4, which receives user, confirms the instruction reported for repairment, and responds user's operation and confirm user information
It is errorless, then it generates determination and reports instruction for repairment, and feed back to Cloud Server 3, report Cloud Server 3 based on single generation confirmation is reported for repairment for repairment
It is single.Specifically, it is above-mentioned based on report for repairment it is single generate confirmation and report the fault message of leaving that singly can be and will store in Cloud Server 3 for repairment write
Enter it is corresponding report list for repairment, with generate confirmation report list for repairment.It is not reported for repairment also and before this it should be noted that leaving fault message and can be
User terminal 4 had been pushed, and the failure that wouldn't be reported for repairment is confirmed by user.It is usual due to being broken down household appliance 2
Very diversification, and user often ignores the failure to be reported for repairment of some push as the personage for not having related service experience.It is right
It still stores in the failure cloud service to be reported for repairment that user ignores, when user determines that request is reported for repairment, is uniformly sent to after sale
Management server 5 facilitates maintenance personal to carry out trouble hunting convenient for providing more fully fault message to maintenance personal.Meanwhile
It leaves fault message and is written into confirmation and report list for repairment, and after being sent to management server 5 after sale, Cloud Server 3 can be corresponded to
It deletes, duplicates and report for repairment after avoiding, it is inconvenient to manufacture to maintenance personal.
If user terminal 4, which receives user, confirms the instruction reported for repairment, meanwhile, also responsive to user's operation complete to
Family information is modified, then generates determination according to modified user information and report instruction for repairment, and feed back to Cloud Server 3.Make cloud
Server 3 can report instruction for repairment according to determination, report list for repairment based on single generation confirmation is reported for repairment.Specifically, it is reported for repairment corresponding in list
User information is revised as determining reports the modified user information of user that carries in instruction for repairment, then will store in Cloud Server 3
Leave fault message write-in it is corresponding report list for repairment, to report list for repairment as confirmation.
Step S105 will be reported if receive the feedback of user terminal 4 reports single corresponding cancellation for repairment and report instruction for repairment with described
Failure to be reported for repairment in list is repaired as leaving fault message to be stored.
In embodiments of the present invention, there is no inevitable sequencing between above-mentioned steps S104 and step S105.Optionally,
Above-mentioned steps S105, which can be, is receiving reporting for repairment after single corresponding cancellation reports instruction for repairment to push, cancels to managing after sale
It manages server 5 and initiates maintenance call, but need to report for repairment in list and report failure for repairment as leaving fault message, and deposited
Storage is just deleted until this is left fault message and report for repairment with confirmation later and is singly sent to management server 5 after sale.
3rd embodiment
Referring to FIG. 4, Fig. 4 shows a kind of troublshooting device 10 provided in an embodiment of the present invention.Failure shown in Fig. 4
Reporting apparatus 10 can be applied to the Cloud Server 3 mentioned in first embodiment.Optionally, above-mentioned troublshooting device 10 can be with
It include: receiving module 11, determination module 12, generation module 13, sending module 14 and memory module 15.
Receiving module 11, the operation data reported for receiving the household appliance 2 according to prefixed time interval.
Determination module 12, for carrying out fault verification based on the operation data received, to obtain failure to be reported for repairment.
It preferably, include that the household appliance 2 voluntarily identifies the instruction that reports an error generated in the operation data；The judgement
Module 12 is specifically used for: being identified using preset algorithm and is not belonging to the instruction that reports an error described in wrong report in the operation data；It will not belong to
Instruction is reported an error described in the wrong report as the failure to be reported for repairment.
Generation module 13, the user information for being bound according to the failure to be reported for repairment and the household appliance 2 generate report
List is repaired, and pushes the user terminal 4.
Sending module 14, if reporting the determination that single pair is answered for repairment with described for receiving that the user terminal 4 feeds back and reporting for repairment
Instruction then will be reported for repairment the confirmation singly generated and report single-shot for repairment, be reported for repairment with starting based on described.
Memory module 15, if reporting single corresponding cancellation for repairment with described for receiving that the user terminal 4 feeds back and reporting for repairment
Instruction, then store using failure to be reported for repairment described in described report for repairment in list as fault message is left.
It is apparent to those skilled in the art that for convenience and simplicity of description, the failure of foregoing description
The specific work process of reporting apparatus 10, can refer to corresponding processes in the foregoing method embodiment, and details are not described herein.
In conclusion providing a kind of troublshooting method, apparatus and home appliance maintenance service system in the embodiment of the present invention.
Wherein, the troublshooting method and device can be applied to the Cloud Server in the home appliance maintenance service system.The event
It includes: the operation data for receiving the household appliance and reporting according to prefixed time interval that barrier, which reports method for repairment,；Based on the institute received
It states operation data and carries out fault verification, to obtain failure to be reported for repairment；It is bound according to the failure to be reported for repairment and the household appliance
User information generation report list for repairment, and push the user terminal；If receiving reporting for repairment with described for the user terminal feedback
Instruction is reported in the determination that single pair is answered for repairment, then will report the confirmation singly generated for repairment and report single-shot for repairment based on described, be reported for repairment with starting.In time and
Automatically failure existing for discovery household appliance, is timely reported for repairment.And filled in without user and report list for repairment, process is simple, reports letter for repairment
It is more accurate to cease, easy to repair, improves the usage experience of user.
The foregoing is merely illustrative of the preferred embodiments of the present invention, is not intended to limit the invention, all in essence of the invention
Within mind and principle, any modification, equivalent replacement, improvement and so on be should all be included in the protection scope of the present invention.
Claims (10)
1. a kind of troublshooting method, which is characterized in that the Cloud Server (3) being applied in home appliance maintenance service system (1), institute
Stating home appliance maintenance service system (1) further includes household appliance (2) and the user terminal (4) with the household appliance (2) binding, institute
Household appliance (2), user terminal (4) is stated to communicate to connect with the Cloud Server (3) respectively；The troublshooting method includes:
Receive the operation data that the household appliance (2) is reported according to prefixed time interval；
Fault verification is carried out based on the operation data received, to obtain failure to be reported for repairment；
List is reported in the user information generation bound according to the failure to be reported for repairment and the household appliance (2) for repairment, and pushes the use
Family terminal (4)；
If receiving the reporting the determination that single pair is answered for repairment with described and report instruction for repairment of the user terminal (4) feedback, will be based on described in
It reports the confirmation singly generated for repairment and reports single-shot for repairment and, reported for repairment with starting.
2. troublshooting method according to claim 1, which is characterized in that include that the household electrical appliances are set in the operation data
The instruction that reports an error that standby (2) identification generates；Described the step of carrying out fault verification based on the operation data that receives includes:
It is identified using preset algorithm and is not belonging to the instruction that reports an error described in wrong report in the operation data；
The instruction that reports an error of wrong report be will not belong to as the failure to be reported for repairment.
3. troublshooting method according to claim 2, which is characterized in that described to identify the operation using preset algorithm
The mode that the instruction that reports an error of wrong report is not belonging in data includes:
The operation data of the same household appliance (2) of the multiple groups continuously received is compared；
The instruction that reports an error described in one if it exists appears in each and organizes in the operation data, then determines that the instruction that reports an error is not belonging to miss
Report.
4. troublshooting method according to claim 1, which is characterized in that the home appliance maintenance service system (1) is also wrapped
Management server (5) after sale is included, the management server after sale (5) reports list for repairment for receiving and storing the confirmation；Described
After single completion maintenance is reported in confirmation for repairment, the management server after sale (5) is also used to reporting the confirmation into single deletion for repairment；
Before list is reported for repairment described in the generation, the troublshooting method further include: described management server (5) memory after sale of inquiry
List is reported in the confirmation corresponding with the household appliance (2) of storage for repairment；Single judgement is reported for repairment according to the confirmation inquired to obtain
The failure to be reported for repairment whether reported for repairment；
Single step packet is reported in the user information generation of the failure to be reported for repairment according to and the household appliance (2) binding for repairment
It includes: reporting list for repairment described in the failure to be reported for repairment that do not report for repairment in failure and user information generation wait report for repairment according to acquisition.
5. troublshooting method according to claim 1, which is characterized in that the troublshooting method further include:
If receive the user terminal (4) feedback reports single corresponding cancellation for repairment and report instruction for repairment with described, reported for repairment described
The failure conduct to be reported for repairment in list is left fault message and is stored.
6. troublshooting method according to claim 5, which is characterized in that described based on the confirmation reported for repairment and singly generated
Reporting single mode for repairment includes:
It will be left described in storage and report list for repairment described in fault message write-in, report list for repairment to generate the confirmation.
7. a kind of troublshooting device, which is characterized in that the Cloud Server (3) being applied in home appliance maintenance service system (1), institute
Stating home appliance maintenance service system (1) includes household appliance (2), Cloud Server (3) and the user with the household appliance (2) binding
Terminal (4), the household appliance (2), user terminal (4) are communicated to connect with the Cloud Server (3) respectively；The troublshooting
Device (10) includes:
Receiving module (11), the operation data reported for receiving the household appliance (2) according to prefixed time interval；
Determination module (12), for carrying out fault verification based on the operation data received, to obtain failure to be reported for repairment；
Generation module (13), for generating report according to the user information of the failure to be reported for repairment and the household appliance (2) binding
List is repaired, and pushes the user terminal (4)；
Sending module (14), if for receiving the reporting the determination that single pair is answered for repairment with described and report for repairment of the user terminal (4) feedback
Instruction then will be reported for repairment the confirmation singly generated and report single-shot for repairment, be reported for repairment with starting based on described.
8. troublshooting device according to claim 7, which is characterized in that include that the household electrical appliances are set in the operation data
Standby (2) instruction that reports an error that voluntarily identification generates；The determination module (12) is specifically used for:
It is identified using preset algorithm and is not belonging to the instruction that reports an error described in wrong report in the operation data；
The instruction that reports an error of wrong report be will not belong to as the failure to be reported for repairment.
9. troublshooting device according to claim 7, which is characterized in that the troublshooting device (10) further include:
Memory module (15), if reporting single corresponding cancellation for repairment with described for receiving the user terminal (4) feedback and reporting for repairment
Instruction, then store using failure to be reported for repairment described in described report for repairment in list as fault message is left.
10. a kind of home appliance maintenance service system, which is characterized in that the home appliance maintenance service system (1) includes household appliance
(2), Cloud Server (3), user terminal (4) and management server (5) after sale with the household appliance (2) binding, the family
Electric equipment (2), user terminal (4), management server (5) after sale are communicated to connect with the Cloud Server (3) respectively；
The household appliance (2) is used for following preset time intervals to the Cloud Server (3) and uploads operation data；
The Cloud Server (3) for receiving the operation data, and carries out failure based on the operation data received and sentences
It is fixed, to obtain failure to be reported for repairment；
The Cloud Server (3) is also used to raw according to the user information of the failure to be reported for repairment and the household appliance (2) binding
At reporting list for repairment, and push the user terminal (4)；
The user terminal (4), for show it is described report list for repairment, and should be really with the single pair of reporting for repairment obtain user's triggering
Surely after reporting instruction for repairment, the determination is reported for repairment instruction feedback to the Cloud Server (3)；
The Cloud Server (3) is also used to when receiving the determination and reporting instruction for repairment, will report single generate really for repairment based on described
Recognize and report single-shot for repairment out to the management server (5) after sale, is reported for repairment with starting.
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| CN201811286204.0A CN109063864A (en) | 2018-10-31 | 2018-10-31 | Troublshooting method, apparatus and home appliance maintenance service system |
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| CN201811286204.0A CN109063864A (en) | 2018-10-31 | 2018-10-31 | Troublshooting method, apparatus and home appliance maintenance service system |
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| CN109816122A (en) * | 2019-01-24 | 2019-05-28 | 珠海格力电器股份有限公司 | A kind of method and its equipment of smart machine troublshooting |
| CN110069051A (en) * | 2019-04-29 | 2019-07-30 | 广东美的制冷设备有限公司 | Household electrical appliances fault handling method and device |
| CN110086697A (en) * | 2019-04-29 | 2019-08-02 | 广东美的制冷设备有限公司 | Household electrical appliances fault handling method and device |
| CN110145838A (en) * | 2019-05-31 | 2019-08-20 | 宁波奥克斯电气股份有限公司 | Fault detection method, processing method and the air conditioner of air conditioner |
| CN110942160A (en) * | 2019-11-27 | 2020-03-31 | 四川虹美智能科技有限公司 | Household appliance maintenance service system |
| CN111354355A (en) * | 2018-12-24 | 2020-06-30 | 珠海格力电器股份有限公司 | Voice repair reporting method and device, storage medium and air conditioner |
| CN111582767A (en) * | 2020-06-08 | 2020-08-25 | 西南石油大学 | Fault repair system and method for multimedia classroom |
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Application publication date: 20181221 |