CN109039998A - Method of calling and device - Google Patents
Method of calling and device Download PDFInfo
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- CN109039998A CN109039998A CN201710439830.8A CN201710439830A CN109039998A CN 109039998 A CN109039998 A CN 109039998A CN 201710439830 A CN201710439830 A CN 201710439830A CN 109039998 A CN109039998 A CN 109039998A
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- calling
- call
- call instruction
- data network
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1069—Session establishment or de-establishment
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/14—Session management
- H04L67/141—Setup of application sessions
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
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- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- Computer Networks & Wireless Communication (AREA)
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- General Business, Economics & Management (AREA)
- Multimedia (AREA)
- Telephonic Communication Services (AREA)
Abstract
The present invention provides a kind of method of calling and devices.Wherein, it this method comprises: after receiving call instruction, initiates to call to operator attendance by data network, wherein the call instruction includes at least one of: audio call instruction, video call instruction, text call instruction；In the case where the calling is successfully established, the corresponding call contents of the call instruction are sent to the operator attendance.Through the invention, solve the problems, such as in the related technology it is traditional dial customer service call by way of obtain low efficiency caused by respective service and at high cost, and then reached raising communication efficiency, reduced the technical effect of system cost.
Description
Technical field
The present invention relates to the communications fields, in particular to a kind of method of calling and device.
Background technique
It is mobile interchange web portal using Application (APP), in the mobile interchange world of today, user often makes
The processing of various affairs in daily life is completed with APP, the various services of enterprise and businessman's offer are provided, and is lived in these services
In dynamic, after-sale service is that enterprise is supplied to one of core product of user, and customer service system is that enterprise for user provides after-sale service
Entrance, be a very important link and the very high service system of user's frequency of use in operation system, use
The quality of experience is related to evaluation of the user to enterprise product and service.Traditional APP customer service mode, is generally to provide one
400 or 800 customer service numbers, are dialed by user, and call is then established with enterprise's seat and is consulted to handle the various businesses of user
It askes, complain suggestion or after-sale service problem.But due to the limitation of telephone relation, traditional voice communication mode is in internet
Epoch are incompatible with, have at least the following problems.
1, high cost, all problems of user, which require to be linked into manual position, to be handled, and many problems of user are often
It can be solved by the autonomous learning of knowledge base.
2, inefficient, voice communication is a kind of low-down communication way of efficiency, often one takes on the telephone and can't resolve problem.
3, service form is dull, and the expressive force of multimedia era, voice is poor, many application scenarios not as good as intuitive text,
Picture, video are concise.
4, it is unfavorable for the protection of privacy of user.
For in the related technology, it is traditional dial customer service call by way of obtain it is upper caused by respective service
Problem is stated, is not yet put forward effective solutions.
Summary of the invention
The embodiment of the invention provides a kind of method of calling and devices, at least to solve to dial by traditional in the related technology
The mode for beating customer service call obtains low efficiency caused by respective service and problem at high cost.
According to one embodiment of present invention, a kind of method of calling is provided, comprising: after receiving call instruction, lead to
It crosses data network and initiates to call to operator attendance, wherein the call instruction includes at least one of: audio call instruction,
Video call instruction, text call instruction；In the case where the calling is successfully established, to described in operator attendance transmission
The corresponding call contents of call instruction.
Optionally, initiating calling to operator attendance by data network includes: to refer in the call instruction for audio call
Enable and/or video call instruct when, by data network to WWW WEB service initiate call, and via multimedia gateway with
And the calling is sent to operator attendance by interactive voice answering IVR；When the call instruction is text call instruction, lead to
It crosses data network and initiates to call to WWW WEB service, and be sent to the calling via multimedia gateway and queue machine
Operator attendance.
Optionally, in the case where the calling is successfully established, further includes: when receiving new call instruction, lead to
It crosses data network and initiates to call to multimedia gateway via WWW WEB service, so that the multimedia gateway is receiving
When stating calling, by the correlation of call into the calling being successfully established.
According to one embodiment of present invention, a kind of method of calling is additionally provided, comprising: receive and pass through data using APP
The calling that network is initiated, wherein the calling includes at least one of: audio call, video call, text calling；Institute
It states in the case that calling is successfully established, sends call setup success message to the APP.
Optionally, in the case where the calling is successfully established, the method also includes: receiving new calling
When, by the new correlation of call into the calling being successfully established, wherein the new calling is that the APP is being received
To after call instruction, sent by data network via WWW WEB service.
According to one embodiment of present invention, a kind of calling device is provided, terminal is applied to, comprising: processing module is used
In after receiving call instruction, initiate to call to operator attendance by data network, wherein the call instruction includes following
At least one: audio call instruction, video call instruction, text call instruction；First sending module, in the calling quilt
In the case where being successfully established, the corresponding call contents of the call instruction are sent to the operator attendance.
Optionally, the processing module includes: the first transmission unit, for being audio call instruction in the call instruction
And/or video call initiates to call when instructing by data network to WWW WEB service, and via multimedia gateway and
The calling is sent to operator attendance by interactive voice answering IVR；Second transmission unit, for being text in the call instruction
When this call instruction, initiate to call to WWW WEB service by data network, and will via multimedia gateway and queue machine
The calling is sent to operator attendance.
Optionally, described device further include: the first relating module, for it is described calling be successfully established in the case where,
When receiving new call instruction, initiate to call to multimedia gateway via WWW WEB service by data network, so that
The multimedia gateway is when receiving the calling, by the correlation of call into the calling being successfully established.
According to another embodiment of the invention, a kind of calling device is provided, is applied to multimedia gateway, comprising: connect
Module is received, for receiving the calling for applying APP to initiate by data network, wherein the calling includes at least one of: language
Sound calling, video call, text calling；Second sending module, in the case where the calling is successfully established, to described
APP sends call setup success message.
Optionally, described device further include: the second relating module, for it is described calling be successfully established in the case where,
When receiving new calling, by the new correlation of call into the calling being successfully established, wherein the new calling
It is the APP after receiving call instruction, is sent by data network via WWW WEB service.
According to still another embodiment of the invention, a kind of storage medium is additionally provided, the storage medium includes storage
Program, wherein described program executes method described in any of the above embodiments when running.
According to still another embodiment of the invention, a kind of processor is additionally provided, the processor is used to run program,
In, described program executes method described in any of the above embodiments when running.
Through the invention, it after receiving call instruction, initiates to call to operator attendance by data network, wherein should
Call instruction includes at least one of: audio call instruction, video call instruction, text call instruction；The calling by
In the case that function is established, the corresponding call contents of the call instruction are sent to the operator attendance.I.e. it is capable in APP
Establish calling by data network and manual position, without it is traditional dial customer service call by way of obtain
Service, solve in the related technology it is traditional dial customer service call by way of obtain efficiency caused by respective service
Low and at high cost problem, and then communication efficiency is improved, reduce system cost.
Detailed description of the invention
The drawings described herein are used to provide a further understanding of the present invention, constitutes part of this application, this hair
Bright illustrative embodiments and their description are used to explain the present invention, and are not constituted improper limitations of the present invention.In the accompanying drawings:
Fig. 1 is a kind of hardware block diagram of the mobile terminal of method of calling of the embodiment of the present invention；
Fig. 2 is method of calling flow chart according to an embodiment of the present invention；
Fig. 3 is another method of calling flow chart according to an embodiment of the present invention；
Fig. 4 is method of calling system structure diagram according to embodiments of the present invention；
Fig. 5 is the structural block diagram of calling device according to an embodiment of the present invention；
Fig. 6 is the structural block diagram (one) of calling device according to an embodiment of the present invention；
Fig. 7 is the structural block diagram (two) of calling device according to an embodiment of the present invention；
Fig. 8 is the structural block diagram of another calling device according to an embodiment of the present invention；
Fig. 9 is the structural block diagram (one) of another calling device according to an embodiment of the present invention.
Specific embodiment
Hereinafter, the present invention will be described in detail with reference to the accompanying drawings and in combination with Examples.It should be noted that not conflicting
In the case of, the features in the embodiments and the embodiments of the present application can be combined with each other.
It should be noted that description and claims of this specification and term " first " in above-mentioned attached drawing, "
Two " etc. be to be used to distinguish similar objects, without being used to describe a particular order or precedence order.
Embodiment 1
Embodiment of the method provided by the embodiment of the present application one can be in mobile terminal, terminal or similar fortune
It calculates and is executed in device.For running on mobile terminals, Fig. 1 is a kind of mobile terminal of method of calling of the embodiment of the present invention
Hardware block diagram.As shown in Figure 1, mobile terminal 10 may include one or more (only showing one in figure) processors
102 (processing units that processor 102 can include but is not limited to Micro-processor MCV or programmable logic device FPGA etc.) are used
Memory 104 in storing data and the transmitting device 106 for communication function.Those of ordinary skill in the art can manage
Solution, structure shown in FIG. 1 are only to illustrate, and do not cause to limit to the structure of above-mentioned electronic device.For example, mobile terminal 10 is also
It may include more perhaps less component or with the configuration different from shown in Fig. 1 than shown in Fig. 1.
Memory 104 can be used for storing the software program and module of application software, such as the calling in the embodiment of the present invention
Corresponding program instruction/the module of method, the software program and module that processor 102 is stored in memory 104 by operation,
Thereby executing various function application and data processing, that is, realize above-mentioned method.Memory 104 may include high speed random storage
Device may also include nonvolatile memory, such as one or more magnetic storage device, flash memory or other are non-volatile solid
State memory.In some instances, memory 104 can further comprise the memory remotely located relative to processor 102, this
A little remote memories can pass through network connection to mobile terminal 10.The example of above-mentioned network includes but is not limited to internet, enterprise
Industry intranet, local area network, mobile radio communication and combinations thereof.
Transmitting device 106 is used to that data to be received or sent via a network.Above-mentioned network specific example may include
The wireless network that the communication providers of mobile terminal 10 provide.In an example, transmitting device 106 includes a Network adaptation
Device (Network Interface Controller, NIC), can be connected by base station with other network equipments so as to it is mutual
Networking is communicated.In an example, transmitting device 106 can be radio frequency (Radio Frequency, RF) module, use
In wirelessly being communicated with internet.
A kind of method of calling for running on above-mentioned mobile terminal or the network architecture is provided in the present embodiment, and Fig. 2 is root
According to the method for calling flow chart of the embodiment of the present invention, as shown in Fig. 2, the process includes the following steps:
Step S202 initiates to call, wherein this is exhaled by data network after receiving call instruction to operator attendance
Crying instruction includes at least one of: audio call instruction, video call instruction, text call instruction；
It should be noted that the content of above-mentioned text includes but is not limited to following chat message: text, picture.
It is corresponding to send the call instruction to the operator attendance in the case where the calling is successfully established by step S204
Call contents.
Optionally, the executing subject of above-mentioned method of calling includes but is not limited to: applying APP in terminal, i.e., in APP
Realize above-mentioned calling.
S202 to step S204 through the above steps, after receiving call instruction, by data network to operator attendance
Initiate calling, wherein the call instruction includes at least one of: audio call instruction, video call instruction, text calling refer to
It enables；In the case where the calling is successfully established, the corresponding call contents of the call instruction are sent to the operator attendance.Namely
It says, calling can be established by data network and manual position in APP, without dialing customer service electricity by traditional
The mode of words is serviced, solve in the related technology it is traditional dial customer service call by way of obtain corresponding clothes
Low efficiency and problem at high cost caused by business, and then communication efficiency is improved, reduce system cost.
Optionally, the WEB service being related in the present embodiment mainly provides Webservice service, is adjusted for APP
With, complete call dial, chat, voice communication, file transmit and receive etc. functions.Multimedia gateway: HTTP server, with IVR
It is attached and communicates with queue machine, IVR access is provided, is lined up, the functions such as message transfer.Interactive voice answering
(Interactive Voice Response, referred to as IVR) is a kind of powerful phone automatic service system.
In one optionally embodiment, by data network to operator attendance initiate calling the following steps are included:
Step S11, the call instruction be audio call instruct and/or video call instruct when, by data network to
WWW WEB service initiates calling, and is sent to the calling manually via multimedia gateway and interactive voice answering IVR
It attends a banquet；
Step S12 is initiated by data network to WWW WEB service when the call instruction is text call instruction
Calling, and the calling is sent to operator attendance via multimedia gateway and queue machine.
The diversity of contact method may be implemented in S11 or S12 through the above steps, such as.Text chat, file are received
Hair, voice communication, video calling etc..
Optionally, further comprising the steps of in the case where the calling is successfully established:
Step S21, when receiving new call instruction, by data network via WWW WEB service to multimedia
Gateway initiates calling, so that the multimedia gateway is exhaled when receiving the calling, by the correlation of call to what is be successfully established
In crying.
S21 through the above steps completes the access of multi-path call and shares, and user and seat can be at current talking interfaces
In directly new call is dialed, answer, operate, without carrying out any handover operation, to complete the Trinity
Communication process.
To sum up, the present embodiment can establish connection by data network and manual position in APP, and the mode of connection is text
Word chat, transmitting/receiving file, voice communication, the forms such as video calling provide Trinitarian service for client.Without passing through
The traditional mode for dialing customer service call is serviced, and method of calling described in the present embodiment at least has following spy
Point.
1, the diversity of contact method, text chat, transmitting/receiving file, voice communication, video calling etc..
2, the communication way of Trinitarian service experience, customer service can chat in text, picture, voice communication,
Seamless switching between video calling, when a kind of mode is unable to complete customer service, can by user and seat any end,
Other contact methods are initiated in current relationship scene.
3, it does not need to be contacted by telephone number, protects privacy of user, prevent harassing and wrecking user.
A kind of method of calling for running on multimedia gateway is additionally provided in the present embodiment, and Fig. 3 is real according to the present invention
Another method of calling flow chart for applying example, as shown in figure 3, the process includes the following steps:
Step S302 receives the calling initiated by data network using APP, wherein the calling include it is following at least it
One: audio call, video call, text calling；
It should be noted that the content of above-mentioned text includes but is not limited to following chat message: text, picture.It receives
The calling initiated using APP by data network, wherein the calling includes at least one of: audio call, video call,
Text calling；
Step S304 sends call setup success message to the APP in the case where the calling is successfully established.
Optionally, the executing subject of above-mentioned method of calling includes but is not limited to: multimedia gateway.
S302 to step S304 through the above steps, multimedia gateway, which is received, is exhaled using APP by what data network was initiated
It cries, wherein the calling includes at least one of: audio call, video call, text calling；It is successfully established in the calling
In the case where, multimedia gateway sends call setup success message to the APP, so that APP is called receiving the message
The transmission (for example, audio/video content, chat message etc.) of content solves and dials client by traditional in the related technology
The mode of Service Phone obtains low efficiency caused by respective service and problem at high cost, and then improves communication efficiency, drop
Low system cost.
In one optionally embodiment, in the case where the calling is successfully established, the above method further includes following
Step:
Step S31, when receiving new calling, by the new correlation of call into the calling being successfully established,
In, which is the APP after receiving call instruction, is sent by data network via WWW WEB service.
Below with reference to specific example, the present embodiment is illustrated.
In this example, the system framework being mainly applicable in is as shown in Figure 4.Under the frame, APP collects written in interface
Sheet, voice, video call out function or menu pass through data network after opening corresponding functional module or clicking corresponding menu
It initiates to call to WEB service, after WEB service receives APP request, calls the calling service of gateway interface program.If currently exhaled
Crying is chat message (text, picture), then gateway program is initiated to be lined up application to queue machine, is built after being lined up successfully with manual position
Vertical connection, communication process are established.If active calls are voice, video call, gateway interface program sends voice to IVR and leads to
Message is talked about, IVR initiates to be lined up application to queue machine, establishes connection after being lined up successfully with manual position, and communication process is established.If
It has currently been in the call of a certain form, then new correlation of call to current talking has directly been completed into connecing for multi-path call
Entering and shares, user and seat directly can dial new call in current talking interface, answer, operate, and
It does not need to carry out any handover operation, to complete Trinitarian communication process.
Method of calling provided by this example is realized by following procedure:
1, chat session process
Chat session process includes media, is divided into text and multimedia file by major class, multimedia file includes again
Picture, voice, short-sighted frequency, alternative document (txt, word etc.) etc., mainly comprise the steps that in incessanly communication process
Step 1, the customer service function module of APP, provide chat interface or menu, each APP distribute one it is virtual unique
ID, the telephone number possessed similar to everyone.
Step 2, user click menu or send chat message in chat interface.
Step 3, APP call the Webserivce interface of WEB service, send user's chat message, and carry user information.
Step 4, WEB service send HTTP request, and user's chat message, user information etc. are submitted to multimedia gateway.
Step 5, multimedia gateway are screened and are analyzed to information, initiate queuing request to queue machine.
Step 6, queue machine receive message and initiate to be lined up.Notice multimedia gateway is lined up successful seat after being lined up successfully
ID。
Step 7, multimedia gateway notice APP are lined up successfully, and the interface channel of user to seat is established, and user and seat can
To carry out text chat or transmitting/receiving file (picture, voice, video, various documents etc.).
2, voice/video communication process
Voice call process with traditional telephone call mode with experience as, will be based on data network by soft switch
IP call is linked into traditional telephone network, provides with making a phone call consistent experience, and not dialed by telephone number.
Particularly, because talking mode is carried out by data network, user be also an option that video calling mode and contact staff into
The aspectant exchange of row.Wherein, voice/video communication process the following steps are included:
Step 1, the customer service function module of APP provide voice communication menu, and each APP distributes a virtual unique ID,
The telephone number possessed similar to everyone.
Initiating speech conversation after step 2, user's click to dial menu button, similar to the mode made a phone call.
Step 3, APP call the Webserivce interface of WEB service, send user speech/video calling request.
Step 4, WEB service send HTTP request, and user speech/video calling solicited message, user information etc. is submitted
To multimedia gateway.
Step 5, multimedia gateway are screened and are analyzed to information, according to the type of call (voice, video) of user, are exhaled
It is IVR.
Step 6, IVR are selected according to the message received and are initiated to be lined up.Be lined up successfully after notice multimedia gateway be lined up at
The agent ID of function.
Step 7, multimedia gateway notice APP are lined up successfully, and user establishes voice with seat or video calling connects.
3, compound communication process
Compound communication process refers to that user and seat personnel have built up some form of call connection, but due to current
Talking mode be unable to complete service process, when needing by other means, at this time can current talking connection in be inserted into it
He converses form, establishes the shared compound communication process of multi-path call access.For example, active user is handling a certain business,
Voice communication is carried out with seat, because of the needs of business handling, seat needs to send one section of video to be watched to user, then needs to establish
The chat session connection of file can be received and dispatched.During new connection is directly linked to current speech call simultaneously, without
It needs to carry out any operation bidirectional or changing interface.To complete the access of multi-path call in a connection and share.Wherein, multiple
Close communication process and be divided into scene in 3: in user's communication, user terminal initiates new talking mode, new correspondent is initiated at seat end
Formula, mainly for this, scene is described in 3 below.
1, in user's communication
Step 1, each APP distribute a virtual unique ID, the telephone number possessed similar to everyone.
Step 2, user connect with the call that seat personnel have built up certain mode, can be text chat, file is received
Hair, voice communication, video calling.
2, user terminal initiates new talking mode
Step 1, user click new talking mode menu.For example chat letter is keyed in during voice communication
Breath, or voice communication button is clicked during text chat.
Step 2, new talking mode call the Webservice interface of WEB service.
Step 3, WEB service send HTTP request, and user speech/video calling solicited message, user information etc. is submitted
To multimedia gateway.
Step 4, multimedia gateway generate new session link, ask to IVR initiating speech conversation according to new call type
It asks, or initiates text chat information to seat, while new session link connection is associated with current talking.
3, new talking mode is initiated at seat end
Step 1, seat click new talking mode menu.For example chat letter is keyed in during voice communication
Breath, or voice communication button is clicked during text chat.
The session link that step 2, seat call multimedia gateway service-creation new.And session link association is led to current
Words.
After step 3, multimedia gateway receive the request of seat, new session link is directly created.
Step 4, seat and user transmit other message using new talking link.
In conclusion by data network traditional call mode to be transferred to mobile interchange online by the present invention,
APP is done directly the talking mode of the medias such as voice, video, text, transmitting/receiving file, by the access of multi-path call and shared
Mode expanded the service clearance of customer service system, provide communication with the efficiency that exchanges, improve the experience of user, protect
The privacy of user.
Through the above description of the embodiments, those skilled in the art can be understood that according to above-mentioned implementation
The method of example can be realized by means of software and necessary general hardware platform, naturally it is also possible to by hardware, but it is very much
In the case of the former be more preferably embodiment.Based on this understanding, technical solution of the present invention is substantially in other words to existing
The part that technology contributes can be embodied in the form of software products, which is stored in a storage
In medium (such as ROM/RAM, magnetic disk, CD), including some instructions are used so that a terminal device (can be mobile phone, calculate
Machine, server or network equipment etc.) execute method described in each embodiment of the present invention.
Embodiment 2
A kind of calling device is additionally provided in the present embodiment, and the device is for realizing above-described embodiment and preferred implementation side
Formula, the descriptions that have already been made will not be repeated.As used below, the software of predetermined function may be implemented in term " module "
And/or the combination of hardware.Although device described in following embodiment is preferably realized with software, hardware or soft
The realization of the combination of part and hardware is also that may and be contemplated.
Fig. 5 is the structural block diagram of calling device according to an embodiment of the present invention, as shown in figure 5, the device includes:
1) processing module 52, for initiating to call to operator attendance by data network after receiving call instruction,
In, which includes at least one of: audio call instruction, video call instruction, text call instruction；
2) the first sending module 54, for sending this to the operator attendance and exhaling in the case where the calling is successfully established
Cry instruction corresponding call contents.
By Fig. 5 shown device, after receiving call instruction, initiate to call to operator attendance by data network,
In, which includes at least one of: audio call instruction, video call instruction, text call instruction；In the calling
In the case where being successfully established, the corresponding call contents of the call instruction are sent to the operator attendance.I.e. it is capable to
Calling is established by data network and manual position in APP, without it is traditional dial customer service call by way of
Serviced, solve in the related technology it is traditional dial customer service call by way of obtain caused by respective service
Low efficiency and problem at high cost, and then improve communication efficiency, reduce system cost.
Fig. 6 is the structural block diagram (one) of calling device according to an embodiment of the present invention, as shown in fig. 6, processing module 52 is wrapped
It includes:
1) the first transmission unit 62, for leading to when the call instruction is that audio call instructs and/or video call instructs
It crosses data network and initiates to call to WWW WEB service, and exhale this via multimedia gateway and interactive voice answering IVR
It cries and is sent to operator attendance；
2) the second transmission unit 64, for being tieed up to ten thousand by data network when the call instruction is text call instruction
Net WEB service initiates calling, and the calling is sent to operator attendance via multimedia gateway and queue machine.
By Fig. 6 shown device, the diversity of contact method may be implemented, such as.Text chat, transmitting/receiving file, voice
Call, video calling etc..
Fig. 7 is the structural block diagram (two) of calling device according to an embodiment of the present invention, as shown in fig. 7, the device is in addition to packet
It includes outside module shown in fig. 5, further includes:
1) the first relating module 72, for receiving new call instruction in the case where the calling is successfully established
When, it initiates to call to multimedia gateway via WWW WEB service by data network, so that the multimedia gateway is receiving
When the calling, by the correlation of call into the calling being successfully established.
By above-mentioned Fig. 7 shown device, completes the access of multi-path call and share, user and seat can be in current talkings
Directly new call is dialed in interface, answered, is operated, without carrying out any handover operation, to complete three
The communication process of one.
A kind of calling device is additionally provided in the present embodiment, and the device is for realizing above-described embodiment and preferred implementation side
Formula, the descriptions that have already been made will not be repeated.As used below, the software of predetermined function may be implemented in term " module "
And/or the combination of hardware.Although device described in following embodiment is preferably realized with software, hardware or soft
The realization of the combination of part and hardware is also that may and be contemplated.
Fig. 8 is the structural block diagram of another calling device according to an embodiment of the present invention, as shown in figure 8, the device includes:
1) apply the calling initiated by data network of APP for receiving in receiving module 82, wherein the calling include with
It is at least one lower: audio call, video call, text calling；
2) the second sending module 84, in the case where the calling is successfully established, to the APP send call setup at
Function message.
By Fig. 8 shown device, multimedia gateway receives the calling initiated using APP by data network, wherein this is exhaled
It cries including at least one of: audio call, video call, text calling；In the case where the calling is successfully established, more matchmakers
Body gateway sends call setup success message to the APP, so that APP is in the transmission (example for receiving message progress call contents
Such as, audio/video content, chat message etc.), solve in the related technology it is traditional dial customer service call by way of
Low efficiency and problem at high cost caused by respective service are obtained, and then improves communication efficiency, reduces system cost.
Fig. 9 is the structural block diagram (one) of another calling device according to an embodiment of the present invention, as shown in figure 9, the device removes
It include outside module shown in Fig. 8, further includes:
1) the second relating module 92, for when receiving new calling, inciting somebody to action in the case where the calling is successfully established
The new correlation of call is into the calling being successfully established, wherein the new calling is that the APP is receiving call instruction
Afterwards, it is sent by data network via WWW WEB service.
It should be noted that above-mentioned modules can be realized by software or hardware, for the latter, Ke Yitong
Following manner realization is crossed, but not limited to this: above-mentioned module is respectively positioned in same processor；Alternatively, above-mentioned modules are with any
Combined form is located in different processors.
Embodiment 3
The embodiments of the present invention also provide a kind of storage medium, which includes the program of storage, wherein above-mentioned
Program executes method described in any of the above embodiments when running.
Optionally, in the present embodiment, above-mentioned storage medium can be set to store the journey for executing following steps
Sequence code:
S1 initiates to call, wherein the call instruction by data network after receiving call instruction to operator attendance
Including at least one of: audio call instruction, video call instruction, text call instruction；
S2 is sent in the corresponding calling of the call instruction in the case where the calling is successfully established to the operator attendance
Hold.
Optionally, storage medium is also configured to store the program code for executing following steps:
S1 receives the calling initiated using APP by data network, wherein the calling includes at least one of: voice
Calling, video call, text calling；
S2 sends call setup success message to the APP in the case where the calling is successfully established.
Optionally, in the present embodiment, above-mentioned storage medium can include but is not limited to: USB flash disk, read-only memory (Read-
Only Memory, referred to as ROM), it is random access memory (Random Access Memory, referred to as RAM), mobile hard
The various media that can store program code such as disk, magnetic or disk.
The embodiments of the present invention also provide a kind of processor, the processor is for running program, wherein program operation
Step in Shi Zhihang any of the above-described method.
Optionally, in the present embodiment, above procedure is for executing following steps:
S1 initiates to call, wherein the call instruction by data network after receiving call instruction to operator attendance
Including at least one of: audio call instruction, video call instruction, text call instruction；
S2 is sent in the corresponding calling of the call instruction in the case where the calling is successfully established to the operator attendance
Hold.
Optionally, above procedure is also used to execute following steps
S1 receives the calling initiated using APP by data network, wherein the calling includes at least one of: voice
Calling, video call, text calling；
S2 sends call setup success message to the APP in the case where the calling is successfully established.
Optionally, the specific example in the present embodiment can be with reference to described in above-described embodiment and optional embodiment
Example, details are not described herein for the present embodiment.
Obviously, those skilled in the art should be understood that each module of the above invention or each step can be with general
Computing device realize that they can be concentrated on a single computing device, or be distributed in multiple computing devices and formed
Network on, optionally, they can be realized with the program code that computing device can perform, it is thus possible to which they are stored
It is performed by computing device in the storage device, and in some cases, it can be to be different from shown in sequence execution herein
Out or description the step of, perhaps they are fabricated to each integrated circuit modules or by them multiple modules or
Step is fabricated to single integrated circuit module to realize.In this way, the present invention is not limited to any specific hardware and softwares to combine.
The foregoing is only a preferred embodiment of the present invention, is not intended to restrict the invention, for the skill of this field
For art personnel, the invention may be variously modified and varied.It is all within principle of the invention, it is made it is any modification, etc.
With replacement, improvement etc., should all be included in the protection scope of the present invention.
Claims (12)
1. a kind of method of calling characterized by comprising
After receiving call instruction, by data network to operator attendance initiate call, wherein the call instruction include with
It is at least one lower: audio call instruction, video call instruction, text call instruction；
In the case where the calling is successfully established, sent in the corresponding calling of the call instruction to the operator attendance
Hold.
2. the method according to claim 1, wherein including: to operator attendance initiation calling by data network
When the call instruction is that audio call instructs and/or video call instructs, taken by data network to WWW WEB
Calling is initiated in business, and the calling is sent to operator attendance via multimedia gateway and interactive voice answering IVR；
When the call instruction is text call instruction, initiate to call to WWW WEB service by data network, and via
The calling is sent to operator attendance by multimedia gateway and queue machine.
3. the method according to claim 1, wherein in the case where the calling is successfully established, further includes:
When receiving new call instruction, initiate to call to multimedia gateway via WWW WEB service by data network,
So that the multimedia gateway is when receiving the calling, by the correlation of call into the calling being successfully established.
4. a kind of method of calling characterized by comprising
Receive the calling initiated using APP by data network, wherein the calling includes at least one of: audio call,
Video call, text calling；
In the case where the calling is successfully established, call setup success message is sent to the APP.
5. according to the method described in claim 4, it is characterized in that, it is described calling be successfully established in the case where, the side
Method further include:
When receiving new calling, by the new correlation of call into the calling being successfully established, wherein described new
Calling is the APP after receiving call instruction, is sent by data network via WWW WEB service.
6. a kind of calling device is applied to terminal characterized by comprising
Processing module, for initiating to call to operator attendance by data network, wherein described after receiving call instruction
Call instruction includes at least one of: audio call instruction, video call instruction, text call instruction；
First sending module, for sending the calling to the operator attendance in the case where the calling is successfully established
Instruct corresponding call contents.
7. device according to claim 6, which is characterized in that the processing module includes:
First transmission unit, for passing through data when the call instruction is that audio call instructs and/or video call instructs
Network initiates to call to WWW WEB service, and sends out the calling via multimedia gateway and interactive voice answering IVR
It send to operator attendance；
Second transmission unit, for being taken to WWW WEB by data network when the call instruction is text call instruction
Calling is initiated in business, and the calling is sent to operator attendance via multimedia gateway and queue machine.
8. device according to claim 6, which is characterized in that described device further include:
First relating module, for when receiving new call instruction, passing through in the case where the calling is successfully established
Data network initiates to call via WWW WEB service to multimedia gateway so that the multimedia gateway receive it is described
When calling, by the correlation of call into the calling being successfully established.
9. a kind of calling device is applied to multimedia gateway characterized by comprising
Receiving module applies the calling initiated by data network of APP for receiving, wherein the calling including it is following at least
One of: audio call, video call, text calling；
Second sending module, for sending call setup to the APP and successfully disappearing in the case where the calling is successfully established
Breath.
10. device according to claim 9, which is characterized in that described device further include:
Second relating module, for it is described calling be successfully established in the case where, when receiving new calling, will it is described newly
Correlation of call into the calling being successfully established, wherein the new calling be the APP receiving call instruction
Afterwards, it is sent by data network via WWW WEB service.
11. a kind of storage medium, which is characterized in that the storage medium includes the program of storage, wherein when described program is run
Perform claim requires method described in any one of any one of 1 to 3 or claim 4 to 5.
12. a kind of processor, which is characterized in that the processor is for running program, wherein right of execution when described program is run
Benefit requires method described in any one of any one of 1 to 3 or claim 4 to 5.
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| CN201710439830.8A CN109039998A (en) | 2017-06-12 | 2017-06-12 | Method of calling and device |
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| CN201710439830.8A CN109039998A (en) | 2017-06-12 | 2017-06-12 | Method of calling and device |
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