CN109039718A - A kind of alarm method and system of online service - Google Patents
A kind of alarm method and system of online service Download PDFInfo
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- CN109039718A CN109039718A CN201810799040.5A CN201810799040A CN109039718A CN 109039718 A CN109039718 A CN 109039718A CN 201810799040 A CN201810799040 A CN 201810799040A CN 109039718 A CN109039718 A CN 109039718A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
- H04L41/064—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis involving time analysis
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/069—Management of faults, events, alarms or notifications using logs of notifications; Post-processing of notifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0677—Localisation of faults
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- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
- Alarm Systems (AREA)
- Debugging And Monitoring (AREA)
Abstract
The invention discloses a kind of alarm method of online service and systems, method includes the following steps: obtaining the current error information of alerting service when receiving the alarm solicited message of online service transmission；The alarm solicited message includes: the alerting service and service head；When meeting default alarm conditions, alarm prompt is sent to the service head；According to the current error information and the alarm solicited message, creation state is that alarm to be processed records information under the alerting service.Alarm prompt is sent to relevant service head in real time by the present invention, convenient for finding problem present on line early；And the acquisition of current error information facilitates engineer to navigate to specific abort situation at once, improves solution efficiency；The state of alarm record information can be changed according to the feedback of service head, while facilitating management, also facilitate the monitoring and tracking to alarm.
Description
Technical field
The present invention relates to alarm methods and system that field more particularly to a kind of online service are alerted on line.
Background technique
IT industry characteristic is exactly that inline system is constantly being run, and the stabilization of system is exactly the lifeline of enterprise, faulty to ask
Topic must be accurately positioned at the first time and quickly solve.
Currently, project leader or affiliated team cannot be first when the service on line reports an error perhaps appearance exception
Time obtains corresponding error information, and often customer service can just learn this information taken in conjunction relevant people after the feedback for obtaining user
Member, related personnel also need to check problem after having notice, and find error reason, can thus waste for a long time.And work as
When related personnel is connected to alarm notification, related personnel may go out field personnel, on the way to work etc., can be with without condition and tool
See specific mistake, problem cannot be checked in time, the time for causing the service for mistake occur to be unable to normal use further extends.
Summary of the invention
The object of the present invention is to provide a kind of alarm method of online service and system, online service when something goes wrong, energy
It is enough to notify relevant service head in time, failure problems are solved as early as possible.
Technical solution provided by the invention is as follows:
A kind of alarm method of online service, comprising the following steps: when the alarm request letter for receiving online service transmission
When breath, the current error information of alerting service is obtained；The alarm solicited message includes: the alerting service and service are responsible for
People；When meeting default alarm conditions, alarm prompt is sent to the service head；According to the current error information
With the alarm solicited message, creation state is that alarm to be processed records information under the alerting service.
In the above-mentioned technical solutions, when alarm prompt can be sent to clothes in time when something goes wrong by online service
Be engaged in responsible person, handles in time problem；And error information is collected automatically, mitigate the essence of engineer's artificial screening error information
Power improves the solution efficiency of failure.
Further, the alarm solicited message further include: alarm type；It is described to work as the alarm for receiving online service transmission
When solicited message, the current error information of alerting service is obtained specifically: when the alarm type is abnormality alarming type, obtain
At least one in the current service time section under the alerting service is taken to report an error log information as the current error information；
When the alarm type is fault alarm type, the core data under the alerting service is obtained as the letter that currently reports an error
Breath.
In the above-mentioned technical solutions, the difference of alarm type, the mode for obtaining current error information is different, gives a variety of
Alarm type using and managing.
Further, described when receiving the alarm solicited message of online service transmission, obtain the current report of alerting service
It is further comprising the steps of after wrong information: when existence is the alarm record letter in be processed or processing under the alerting service
When breath, reporting an error for the alarm record information is updated according to the alarm time in the current error information and alarm solicited message
Information and renewal time.
In the above-mentioned technical solutions, the error information that current error information updates in alarm record information ensure that alarm note
The real-time and accuracy of information are recorded, update modification time facilitates service head and understands the letter that reports an error alerted in record information
The renewal time of breath.
Further, described when receiving the alarm solicited message of online service transmission, obtain the current report of alerting service
It is further comprising the steps of after wrong information: to be recorded when state is not present under the alerting service for the alarm in be processed or processing
Information, also there is no ignore record information when, it is believed that meet default alarm conditions；Wherein, the record information of ignoring is finger-like
State is the alarm record information ignored；Letter is recorded when state is not present under the alerting service for the alarm in be processed or processing
Breath but have that when ignoring record information, judging whether there is the record information ignored within the effective time includes
The current error information obtained；When the record information of ignoring that there are one within effective time contains acquisition
The current error information when, not to the service head send alarm prompt；To be in effective when there is no one
Ignoring record information when containing the current error information of acquisition in time range, it is believed that meet default alarm conditions.
In the above-mentioned technical solutions, different processing is taken for the different conditions of the alarm record information under alerting service
Mode both will not frequently bother service head, and service head can be also notified in time when problematic, ensure that alarm
Timeliness.
Further, further comprising the steps of: when receive service head based on the received alarm prompt send
In processing when response message, the state of alarm record information corresponding under the alerting service is updated in processing；Work as reception
To service head based on the received alarm prompt send solution response message when, will be corresponding under the alerting service
The state of alarm record information is updated to solve.
Further, further comprising the steps of: when receive service head based on the received alarm prompt send
When ignoring response message, the state of alarm record information corresponding under the alerting service is updated to ignore, and described in record
The effective time range of alarm record information.
In the above-mentioned technical solutions, service head can send corresponding response letter according to the actual treatment situation of oneself
Breath updates the state of corresponding alarm record information, while facilitating management, also facilitates the monitoring and tracking to alarm.
The present invention also provides a kind of warning systems of online service, comprising: log acquisition module receives line for working as
When servicing the alarm solicited message sent, the current error information of alerting service is obtained；The alarm solicited message includes: described
Alerting service and service head；Sending module is alerted, for being sent out to the service head when meeting default alarm conditions
Send alarm prompt；Creation module is recorded, is used for according to the current error information and the alarm solicited message, described
Creation state is that alarm to be processed records information under alerting service.
In the above-mentioned technical solutions, when alarm prompt can be sent to clothes in time when something goes wrong by online service
Be engaged in responsible person, handles in time problem；And error information is collected automatically, mitigate the essence of engineer's artificial screening error information
Power improves the solution efficiency of failure.
Further, further includes: record update module is to be processed or processing for working as existence under the alerting service
In alarm when recording information, the alarm is updated according to the alarm time in the current error information and alarm solicited message
Record error information and the renewal time of information.
Further, further includes: condition judgment module, for not deposited when under the corresponding online service of the alarm solicited message
State be it is to be processed or processing in alarm record information, also there is no ignore record information when, it is believed that meet default alarm
Condition；Wherein, the record information of ignoring refers to that state is the alarm record information ignored；And when under the alerting service
There is no state be it is to be processed or processing in alarm record information but exist ignore record information when, judge whether there is one
The record information of ignoring that item was within the scope of effective time contains the current error information of acquisition；And when being not present
One within the effective time when ignoring record information and containing the current error information of acquisition, it is believed that meet pre-
If alarm conditions；The alarm sending module is further used for working as and ignores record within effective time there are one
When information contains the current error information of acquisition, alarm prompt is not sent to the service head.
Further, further includes: state update module, for when receiving service head, alarm prompt to be believed based on the received
The state of alarm record information corresponding under the alerting service is updated to ignore by when ignoring response message of breath transmission, and
Record the effective time range of the alarm record information.
Compared with prior art, the alarm method of online service of the invention and system beneficial effect are:
Alarm prompt is sent to relevant service head in real time by the present invention, convenient for being found present on line early
Problem；And the acquisition of current error information facilitates engineer to navigate to specific abort situation at once, improves solution efficiency；It accuses
The state of alert record information can be changed according to the feedback of service head, while facilitating management, also be facilitated to announcement
Alert monitoring and tracking.
Detailed description of the invention
Below by clearly understandable mode, preferred embodiment is described with reference to the drawings, the alarm to a kind of online service
Above-mentioned characteristic, technical characteristic, advantage and its implementation of method and system are further described.
Fig. 1 is the flow chart of alarm method one embodiment of online service of the present invention；
Fig. 2 is the flow chart of another embodiment of the alarm method of online service of the present invention；
Fig. 3 is the structural schematic diagram of warning system one embodiment of online service of the present invention；
Fig. 4 is the structural schematic diagram of another embodiment of the warning system of online service of the present invention.
Drawing reference numeral explanation:
10. log acquisition module, 20. alarm sending modules, 30. record creation modules, 40. record update modules, 50.
Part judgment module, 60. state update modules.
Specific embodiment
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, Detailed description of the invention will be compareed below
A specific embodiment of the invention.It should be evident that drawings in the following description are only some embodiments of the invention, for
For those of ordinary skill in the art, without creative efforts, it can also be obtained according to these attached drawings other
Attached drawing, and obtain other embodiments.
To make simplified form, part related to the present invention is only schematically shown in each figure, they are not represented
Its practical structures as product.In addition, there is identical structure or function in some figures so that simplified form is easy to understand
Component only symbolically depicts one of those, or has only marked one of those.Herein, "one" is not only indicated
" only this ", can also indicate the situation of " more than one ".
In one embodiment of the invention, as shown in Figure 1, a kind of alarm method of online service, comprising the following steps:
S101 obtains the current error information of alerting service when receiving the alarm solicited message of online service transmission；
Alarm solicited message includes: alerting service and service head；
S102 sends alarm prompt when meeting default alarm conditions, to service head；
S103 is according to current error information and alarm solicited message, and creation state is alarm to be processed under alerting service
Record information.
Specifically, online service includes that the various services of operation, server etc. support inline system to operate normally soft
Part program or hardware entities.Every kind of online service (either hardware or software) is likely to go wrong, when going wrong
When, alarm solicited message will be sent.
The alarm solicited message that online service is sent includes: alerting service, that is, the online service title to go wrong, example
Such as: login service, No. 10 servers.Service head, that is, the responsible person of the service to go wrong.Alerting service is in order to bright
Which true online service goes wrong, and service head, which is included in alarm solicited message, will to be alerted as early as possible in order to subsequent
Prompt information is sent to correct personnel, and the online service gone wrong is allow to restore normal as early as possible.
Optionally, solicited message is alerted further include: the time that alarm time, i.e. online service go wrong, so as to subsequent note
Record and management；And/or alert overall content, the i.e. summary of the online service problem.Alerting overall content includes following
It anticipates one or more: alarm type, such as: there is the abnormal alarm of abnormal conditions, indicates that service appearance operation is wrong in the service of expression
False alarm accidentally etc..If there is abnormal alarm, actual value and threshold value can also be put into alarm overall content.
In actual operation, online service finds run-time error every time, in addition to the announcement that report and alarm type is false alarm
Outside alert solicited message, also oneself it can count whether the current quantity that reports an error is more than threshold value.Threshold value artificially carries out according to actual needs
Setting, such as: the threshold value of the one day quantity that reports an error is 100, if coming out the current quantity that reports an error now is 105, is more than
100, other than when finding run-time error, report and alarm type is the alarm solicited message of false alarm, in discovery statistics
Also it is the alarm solicited message of abnormal alarm that report and alarm type is wanted when the current quantity that reports an error is more than threshold value.Alarm type is different
The actual value in alarm solicited message often alarmed is exactly 105, and threshold value is exactly 100.
After receiving the alarm solicited message of online service transmission, announcement signified in alarm solicited message can be obtained automatically
The current error information of police uniform business, is convenient for subsequent record and management.
Default alarm conditions are adjusted according to the actual situation by engineer.Default alarm conditions in the present embodiment can
With are as follows: the state that is not present under alerting service is in processing or alarm to be processed records information, recognizes as long as meeting this condition
To meet default alarm conditions.
In other embodiments, default alarm conditions can be with are as follows: there is no in state processing or to be processed or ignore
Alarm record information.Or: there is no state be in processing or alarm to be processed records information, and also there is no a packets
Contained it is current registration information, within effective time, state be ignore alarm record information.Subsequent execution step can
To be adaptively adjusted according to the difference for presetting alarm conditions setting.
Different sending methods can be used in the transmission of alarm prompt, such as: nail nail, wechat, QQ, short message, mail etc.,
Sending method is not intended to limit in the present invention, as long as service head can be allowed to receive alarm prompt.Alarm prompt
Information can only include: alerting service, current error information, alarm time.Content is brief as far as possible, clear, prevents information excessive
Bring visual fatigue.It can be whenever and wherever possible by communication APP client's termination such as nail nail as long as service head mobile phone can network
Alarm prompt message is received, checks specific wrong content, while energy feedback response information alerts the state for recording information to change.
After having sent alarm prompt to service head, it is to be processed that a bar state can be created under alerting service
Alarm record information.Alarm record information in include: alarm overall content, service head, creation time, modification time,
Error information, state.
When creation alarm record information, the announcement in alarm solicited message is can be directly used in creation time and modification time
The alert time.The current error information that will acquire is as the error information storage in alarm record information.Optionally, alarm record letter
In breath further include: alerting service.Although this alarm record is that alerting service under one's name, alarm can also be taken under direct create
Business is stored in this alarm record, convenient for checking.
Specific example is as follows: receiving an alarm solicited message, the alerting service that this alarm solicited message includes is clothes
Be engaged in A, and service head is Zhang San, and alarm time is 2018/6/28 18:30:26, and alarm overall content is fault alarm；It is default
Alarm conditions be do not have under alerting service state be it is to be processed or processing in alarm record information.Believe when receiving this alarm request
When breath, the current error information of service A is first obtained, reporting an error 1 and reports an error 2.It was found that not having state under service A is to be processed or place
Alarm in reason records information, illustrates to meet default alarm conditions, sends alarm prompt by nail nail to Zhang San, and taking
It is that alarm to be processed records information that a bar state is established under business A, this alarm record information includes: fault alarm, Zhang San, creation
Time and modification time be all 2018/6/2818:30:26, error information be report an error 1 and the 2, state that reports an error be to be processed.
In the present embodiment when online service when something goes wrong can in time by alarm prompt be sent to service be responsible for
People is in time handled problem；And error information is collected automatically, mitigate the energy of engineer's artificial screening error information, mentions
The solution efficiency of high failure.
In another embodiment of the present invention, a kind of alarm method of online service, to avoid redundancy, with above-mentioned implementation
The identical part of example is not repeated to describe, comprising the following steps:
S201 obtains the current error information of alerting service when receiving the alarm solicited message of online service transmission；
Alarm solicited message includes: alerting service, service head and alarm type.
Step S201 specifically:
S211 is obtained in the current service time section under alerting service at least when alarm type is abnormality alarming type
One log information that reports an error is as current error information；
S221 obtains the core data under alerting service as the letter that currently reports an error when alarm type is fault alarm type
Breath.
Specifically, the difference of alarm type, has not same when obtaining current error information.
If abnormality alarming type, illustrates that the current quantity that reports an error of online service statistics has been more than threshold value, therefore, obtain
It is to report an error when current error information from several in the current service time section of system monitoring log platform crawl alerting service
Log information.
Current service time section be depending on the setting of system, system be as unit of one hour, then this
In current service time section be exactly in current hour；System be as unit of 3 hours, then when current service here
Between section be exactly in current 3 hours.Such as: as unit of one hour, alarm time is 2018/3/21 15:20:32, then currently
Service time section is 2018/3/2115:00:00-15:59:59.
In order to make collect current error information simplify as far as possible, it is important, clear, only screen the important log information that reports an error
As current error information, such as: the only log information that reports an error after crawl preset keyword.Preset keyword is according to actual use
Situation self-setting.
Concrete instance is as follows: alerting service is service B, and alarm type is abnormal alarm, and preset keyword error is accused
The alert time is 2018/3/21 15:20:32.Obtain the current error information process of service B are as follows: 201,8/3,/21 15 under service B:
The log information that reports an error under the page that reports an error in 00:00-15:59:59 under next catalogue of error has several to grab several, as follows
Table one, exactly two log informations that report an error: " com.dianping.dpsf.exception.NetTimeoutException " and
"com.dianping.pigeon.remoting.common.exception.ApplicationException".Report an error the page
The lower others log information that reports an error is ignored.Several log informations that report an error of crawl are exactly the current error information for servicing B.
Table one
If fault alarm type, illustrates that run-time error occurs in online service, be generally exactly the core for obtaining alerting service
Data are just used as current error information.Such as: alerting service is No. 5 servers, fault alarm type, just by No. 5 servers
The current error information of IP, questions and prospect as No. 5 servers.
S202 judges that the alarm under alerting service with the presence or absence of state in be processed or handle records information, if so,
S203 is executed, if it is not, then executing S204.
S203 when under alerting service existence be to be processed or processing in alarm record information when, according to currently reporting an error
Alarm time in information and alarm solicited message updates error information and the renewal time of alarm record information.
Specifically, when had existed under alerting service it is stateful for it is to be processed or processing in alarm record information when, say
Bright service head has had been attached to alarm prompt, without notifying again.
And the renewal time in existing alarm record information is updated with the alarm time in current alarm solicited message.It accuses
Error information in alert record information is updated with current error information.
Updating modification time is when understanding the update of the error information in alarm record information in order to facilitate service head
Between.
And current error information alerts solicited message and acquires according to receiving, that is, the newest feelings that report an error
Condition, therefore, updating the error information in alarm record information with current error information ensure that the real-time of alarm record information
And accuracy.
S204 judges that ignoring record information under alerting service with the presence or absence of record information is ignored refers to that state is the announcement ignored
Alert record information, if it is not, S205 is then executed, if so, executing S206.
Specifically, the state of alarm record information is modified according to the information that service head is fed back, ignore record letter
Breath illustrates that its corresponding error information will not influence overall situation or say the subsequent automatic solution of meeting, can ignore.
S205 records information when there is no states under alerting service for the alarm in be processed or processing, is also not present and ignores
When recording information, it is believed that meet default alarm conditions, jump to S207.
S206, which works as to record information for the alarm in be processed or processing there is no state under alerting service but exist, ignores note
When recording information, judges whether there is the record information of ignoring within effective time and contain currently reporting an error for acquisition
Information, if not, then it is assumed that meet default alarm conditions, jump to S207, if so, executing S208.
Specifically, if having there is the record information of ignoring within effective time to contain the letter that currently reports an error
Breath illustrates that this failure is processed via service head, it is believed that is negligible, and is provided with effective time model
It encloses, and is within the scope of effective time now, therefore, there is no need to send alarm prompt, avoid reprocessing.
Alarm time can be used to judge to ignore whether record information is within the scope of effective time, alarm time is calibrated
The time for really reflecting error information improves the accuracy of judgement.It is of course also possible to directly according to the current time of system
To judge.
S207 sends alarm prompt when meeting default alarm conditions, to service head, and according to currently reporting an error
Information and alarm solicited message, creation state is that alarm to be processed records information under alerting service.
Different sending methods can be used in the transmission of alarm prompt, such as: nail nail, wechat, QQ, short message, mail etc.,
Sending method is not intended to limit in the present invention, as long as service head can be allowed to receive alarm prompt.Alarm prompt
Information can only include: alerting service, current error information, alarm time.Content is brief as far as possible, clear, prevents information excessive
Bring visual fatigue.
As long as service head mobile phone, which can network, to receive alarm by the communication APP client such as nail nail whenever and wherever possible
Prompting message checks specific wrong content, while energy feedback response information alerts the state for recording information to change.
S208 contains the letter that currently reports an error of acquisition when the record information of ignoring that there are one within effective time
When breath, alarm prompt is not sent to service head.
Specifically, the present embodiment specifically limits default alarm conditions, i.e., there is no states under alerting service is
Alarm in be processed or processing records information, also there is no record information is ignored, alternatively, being to be processed or place there is no state
The record information ignored that alarm in reason records information but there is no one within effective time contains working as acquisition
Preceding error information.When meeting any one of the above situation, then it is assumed that meet default alarm conditions, send and accuse to service head
Alert prompt information.
Such as: alarm time is 2016/6/28 04:05:30, has 2 error informations a1 and a2 in current error information,
And ignoring record information has 3, first effective time range for ignoring record information is 2016/6/28 02:00:00-03:
00:00, alarm time are according to obtained from the time of error, and the now time has had been subjected to this point, that is to say, that first
Item is ignored record information and is not within the scope of effective time.The effective time range that Article 2 ignores record information is 2016/6/
2803:25:00-04:15:00, if current time is within this effective time, then it is assumed that Article 2, which ignores record information, is
Ignore record information within effective time, if its error information only includes a1, that or it is not all right.Article 3 is neglected
The effective time range slightly recorded is 2016/6/2803:45:45-04:45:00, and current time is in this effective time range
It is interior, it is believed that Article 3 is ignored record information and is within the scope of effective time, complete if its error information includes a1, a2 and a3
Current error information is contained entirely, therefore, can not send alarm prompt.
Certainly, when judgement is ignored record information and whether is within the scope of effective time, current system time can be used
Judge, can also be judged with alarm time, determine according to actual needs.
Different processing modes can be taken for the different conditions of the alarm record information under alerting service in the present embodiment,
Both service head will not be frequently bothered, service head can be also notified in time when problematic, ensure that the timely of alarm
Property.
The alarm method of the online service of the present embodiment, further comprising the steps of:
S209, will when receiving response message in the service head processing that alarm prompt is sent based on the received
The state of corresponding alarm record information is updated in processing under alerting service.
S219 will be accused when receiving the service head solution response message that alarm prompt is sent based on the received
The state of corresponding alarm record information is updated to solve under police uniform business.
S229 when receive service head based on the received alarm prompt send when ignoring response message, will accuse
The state of corresponding alarm record information is updated to ignore under police uniform business, and records the effective time range of alarm record information.
Specifically, service head can send corresponding response message, update pair according to the actual treatment situation of oneself
The state for the alarm record information answered.
Response message can be sent in several ways with service head in practical applications, such as: it is accused sending
It can be sent to service head in form of a message when alert prompt information, and have 3 buttons in this message, act on behalf of respectively
" processing ", " solution " and " ignoring ", service head click corresponding button and are considered as having sent corresponding response record.If point
" ignoring " button has been hit, it can also require that service head fills in effective time range, trailer record has been facilitated to record information in alarm
In.
Such as: Zhang San has received the alarm prompt about service B, after checking, it is found that current error information is
Caused by being changed due to server, it will not influence overall situation, can ignore, therefore, click " ignoring " and be provided with 2 hours
Ignore the time as ignore response message transmission.Service the state that state can be alarm record information to be processed by B
It is updated to ignore, and calculates this effective time range for ignoring record information.
The starting point of effective time range can be different according to the difference of setting, such as: to ignore the wound in record information
Build the time as starting point calculate, can also using ignore record information in modification time as starting point calculating, can also be to receive suddenly
Slightly the time of response message calculates as starting point, alternatively, ignore just contained in response message the starting point of effective time range with
Terminal etc..
Optionally, if having sent alarm prompt for the first time, the service head not (example within the default response time section
Any response message such as: 15 minutes, can be arranged according to actual needs) is sent, it can be again with the uninterrupted (example of default response frequency
Such as: 3 minutes are primary) send alarm prompt, until service head has sent response message.Optionally, work as hair
It send the number of alarm prompt to reach preset times (such as: 10 times), can directly be reminded with voice mode, such as: dial nail
Follow closely phone.
Optionally, when the state of alarm record information becomes in processing, can with default processing frequency (such as: half is small
Shi Yici) periodically to service head query processing progress, until the state of alarm record information becomes until solving or ignore.
It can also send the situation of change of processing progress in real time alarm record information relevant department group, not only allow service head
Immediately processing problem, also allows the people of relevant portion to go and find out what's going on, provides help in time.Optionally, more in inquiry when processing progress
It is secondary directly to be reminded with voice mode when not changing also, such as: dial nail nail phone.The customized setting of specific number, example
Such as: 3 times.
Alarm prompt is sent to relevant service head in real time by the present embodiment, convenient for finding to exist on line early
The problem of；And the acquisition of current error information facilitates engineer to navigate to specific abort situation at once, improves solution efficiency；
The state of alarm record information can be changed according to the feedback of service head, while facilitating management, also be facilitated pair
The monitoring and tracking of alarm.
In one embodiment of the invention, as shown in figure 3, a kind of warning system of online service, comprising:
Log acquisition module 10, for obtaining alerting service when receiving the alarm solicited message of online service transmission
Current error information；Alarm solicited message includes: alerting service and service head；
Sending module 20 is alerted, is electrically connected with log acquisition module 10, for when meeting default alarm conditions, to service
Responsible person sends alarm prompt；
Creation module 30 is recorded, is electrically connected with alarm sending module 20, for being requested according to current error information and alarm
Information, creation state is that alarm to be processed records information under alerting service.
Specifically, online service includes that the various services of operation, server etc. support inline system to operate normally soft
Part program or hardware entities.Every kind of online service (either hardware or software) is likely to go wrong, when going wrong
When, alarm solicited message will be sent.
The alarm solicited message that online service is sent includes: alerting service, that is, the online service title to go wrong, example
Such as: login service, No. 10 servers.Service head, that is, the responsible person of the service to go wrong.Alerting service is in order to bright
Which true online service goes wrong, and service head, which is included in alarm solicited message, will to be alerted as early as possible in order to subsequent
Prompt information is sent to correct personnel, and the online service gone wrong is allow to restore normal as early as possible.
Optionally, solicited message is alerted further include: the time that alarm time, i.e. online service go wrong, so as to subsequent note
Record and management；And/or alert overall content, the i.e. summary of the online service problem.Alerting overall content includes following
It anticipates one or more: alarm type, such as: there is the abnormal alarm of abnormal conditions, indicates that service appearance operation is wrong in the service of expression
False alarm accidentally etc..If there is abnormal alarm, actual value and threshold value can also be put into alarm overall content.Specific example
Son refers to corresponding embodiment of the method, and therefore not to repeat here.
After receiving the alarm solicited message of online service transmission, announcement signified in alarm solicited message can be obtained automatically
The current error information of police uniform business, is convenient for subsequent record and management.
Default alarm conditions are adjusted according to the actual situation by engineer.Default alarm conditions in the present embodiment can
With are as follows: the state that is not present under alerting service is in processing or alarm to be processed records information, recognizes as long as meeting this condition
To meet default alarm conditions.
In other embodiments, default alarm conditions can be with are as follows: there is no in state processing or to be processed or ignore
Alarm record information.Or: there is no state be in processing or alarm to be processed records information, and also there is no a packets
Contained it is current registration information, within effective time, state be ignore alarm record information.Subsequent execution step can
To be adaptively adjusted according to the difference for presetting alarm conditions setting.
Different sending methods can be used in the transmission of alarm prompt, such as: nail nail, wechat, QQ, short message, mail etc.,
Sending method is not intended to limit in the present invention, as long as service head can be allowed to receive alarm prompt.Alarm prompt
Information can only include: alerting service, current error information, alarm time.Content is brief as far as possible, clear, prevents information excessive
Bring visual fatigue.It can be whenever and wherever possible by communication APP client's termination such as nail nail as long as service head mobile phone can network
Alarm prompt message is received, checks specific wrong content, while energy feedback response information alerts the state for recording information to change.
After having sent alarm prompt to service head, it is to be processed that a bar state can be created under alerting service
Alarm record information.Alarm record information in include: alarm overall content, service head, creation time, modification time,
Error information, state.
When creation alarm record information, the announcement in alarm solicited message is can be directly used in creation time and modification time
The alert time.The current error information that will acquire is as the error information storage in alarm record information.Optionally, alarm record letter
In breath further include: alerting service.Although this alarm record is that alerting service under one's name, alarm can also be taken under direct create
Business is stored in this alarm record, convenient for checking.Specific example refers to corresponding embodiment of the method, does not go to live in the household of one's in-laws on getting married herein
It states.
In the present embodiment when online service when something goes wrong can in time by alarm prompt be sent to service be responsible for
People is in time handled problem；And error information is collected automatically, mitigate the energy of engineer's artificial screening error information, mentions
The solution efficiency of high failure.
In another embodiment of the present invention, as shown in figure 4, a kind of warning system of online service, to avoid redundancy,
Part identical with the above system embodiment is not repeated to describe, comprising:
Log acquisition module 10, for obtaining alerting service when receiving the alarm solicited message of online service transmission
Current error information；Alarm solicited message includes: alerting service, alarm type and service head.
Log acquisition module 10, for obtaining alerting service when receiving the alarm solicited message of online service transmission
Current error information specifically:
Log acquisition module 10, for obtaining the current clothes under alerting service when alarm type is abnormality alarming type
At least one in the business period reports an error log information as current error information；And when alarm type is fault alarm class
When type, the core data under alerting service is obtained as current error information.
Specifically, the difference of alarm type, has not same when obtaining current error information.
If abnormality alarming type, illustrates that the current quantity that reports an error of online service statistics has been more than threshold value, therefore, obtain
It is to report an error when current error information from several in the current service time section of system monitoring log platform crawl alerting service
Log information.
Current service time section be depending on the setting of system, system be as unit of one hour, then this
In current service time section be exactly in current hour；System be as unit of 3 hours, then when current service here
Between section be exactly in current 3 hours.Such as: as unit of one hour, alarm time is 2018/3/21 15:20:32, then currently
Service time section is 2018/3/2115:00:00-15:59:59.
In order to make collect current error information simplify as far as possible, it is important, clear, only screen the important log information that reports an error
As current error information, such as: the only log information that reports an error after crawl preset keyword.Preset keyword is according to actual use
Situation self-setting.Concrete instance refers to corresponding embodiment of the method, and therefore not to repeat here.
If fault alarm type, illustrates that run-time error occurs in online service, be generally exactly the core for obtaining alerting service
Data are just used as current error information.Such as: alerting service is No. 5 servers, fault alarm type, just by No. 5 servers
The current error information of IP, questions and prospect as No. 5 servers.
Update module 40 is recorded, is electrically connected with log acquisition module 10, is wait locate for working as existence under alerting service
When alarm in reason or processing records information, alarm is updated according to the alarm time in current error information and alarm solicited message
Record error information and the renewal time of information.
Specifically, when had existed under alerting service it is stateful for it is to be processed or processing in alarm record information when, say
Bright service head has had been attached to alarm prompt, without notifying again.
And the renewal time in existing alarm record information is updated with the alarm time in current alarm solicited message.It accuses
Error information in alert record information is updated with current error information.
Updating modification time is when understanding the update of the error information in alarm record information in order to facilitate service head
Between.
And current error information alerts solicited message and acquires according to receiving, that is, the newest feelings that report an error
Condition, therefore, updating the error information in alarm record information with current error information ensure that the real-time of alarm record information
And accuracy.
Condition judgment module 50 is electrically connected with record update module 40, for taking when on the corresponding line of alarm solicited message
Business it is lower there is no state be to be processed or processing in alarm record information, also there is no record information is ignored when, it is believed that meet
Default alarm conditions；Wherein, ignore record information and refer to that state is the alarm record information ignored；
And ignore when state is not present under alerting service and records information for the alarm in be processed or processing but exists
When recording information, judges whether there is the record information of ignoring within effective time and contain the current report of acquisition
Wrong information；
And when the record information of ignoring that there is no one within effective time contains currently reporting an error for acquisition
When information, it is believed that meet default alarm conditions；
Sending module 20 is alerted, is electrically connected with condition judgment module 50, is further used for when being in effective there are one
Between in range when ignoring record information and containing the current error information of acquisition, do not send alarm prompt letter to service head
Breath.
Specifically, the state of alarm record information is modified according to the information that service head is fed back, ignore record letter
Breath illustrates that its corresponding error information will not influence overall situation or say the subsequent automatic solution of meeting, can ignore.
If having there is the record information of ignoring within effective time to contain current error information, explanation
This failure is processed via service head, it is believed that and it is negligible, and is provided with effective time range, and it is present
It is within the scope of effective time, therefore, there is no need to send alarm prompt, avoid reprocessing.
Alarm time can be used to judge to ignore whether record information is within the scope of effective time, alarm time is calibrated
The time for really reflecting error information improves the accuracy of judgement.It is of course also possible to directly according to the current time of system
To judge.
Sending module 20 is alerted, for sending alarm prompt to service head when meeting default alarm conditions；
Creation module 30 is recorded, with alarm sending module 20, is used for according to current error information and alerts solicited message,
Creation state is that alarm to be processed records information under alerting service.
Specifically, the present embodiment specifically limits default alarm conditions, i.e., there is no states under alerting service is
Alarm in be processed or processing records information, also there is no record information is ignored, alternatively, being to be processed or place there is no state
The record information ignored that alarm in reason records information but there is no one within effective time contains working as acquisition
Preceding error information.When meeting any one of the above situation, then it is assumed that meet default alarm conditions, send and accuse to service head
Alert prompt information.
Different sending methods can be used in the transmission of alarm prompt, such as: nail nail, wechat, QQ, short message, mail etc.,
Sending method is not intended to limit in the present invention, as long as service head can be allowed to receive alarm prompt.Alarm prompt
Information can only include: alerting service, current error information, alarm time.Content is brief as far as possible, clear, prevents information excessive
Bring visual fatigue.
As long as service head mobile phone, which can network, to receive alarm by the communication APP client such as nail nail whenever and wherever possible
Prompting message checks specific wrong content, while energy feedback response information alerts the state for recording information to change.
Specific example refers to corresponding embodiment of the method, and therefore not to repeat here.
Certainly, when judgement is ignored record information and whether is within the scope of effective time, current system time can be used
Judge, can also be judged with alarm time, determine according to actual needs.
Different processing modes can be taken for the different conditions of the alarm record information under alerting service in the present embodiment,
Both service head will not be frequently bothered, service head can be also notified in time when problematic, ensure that the timely of alarm
Property.
The warning system of the online service of the present embodiment, further includes:
State update module 60, is electrically connected with alarm sending module 20, receives service head according to reception for working as
Alarm prompt send when ignoring response message, by under alerting service it is corresponding alarm record information state be updated to
Ignore, and records the effective time range of alarm record information；
And when receiving response message in the service head processing that alarm prompt is sent based on the received,
The state of alarm record information corresponding under alerting service is updated in processing；
It, will and when receiving the service head solution response message that alarm prompt is sent based on the received
The state of corresponding alarm record information is updated to solve under alerting service.
Specifically, service head can send corresponding response message, update pair according to the actual treatment situation of oneself
The state for the alarm record information answered.Specific example refers to corresponding embodiment of the method, and therefore not to repeat here.
The starting point of effective time range can be different according to the difference of setting, such as: to ignore the wound in record information
Build the time as starting point calculate, can also using ignore record information in modification time as starting point calculating, can also be to receive suddenly
Slightly the time of response message calculates as starting point, alternatively, ignore just contained in response message the starting point of effective time range with
Terminal etc..
Optionally, if having sent alarm prompt for the first time, the service head not (example within the default response time section
Any response message such as: 15 minutes, can be arranged according to actual needs) is sent, it can be again with the uninterrupted (example of default response frequency
Such as: 3 minutes are primary) send alarm prompt, until service head has sent response message.Optionally, work as hair
It send the number of alarm prompt to reach preset times (such as: 12 times), can directly be reminded with voice mode, such as: dial nail
Follow closely phone.
Optionally, when the state of alarm record information becomes in processing, can with default processing frequency (such as: half is small
Shi Yici) periodically to service head query processing progress, until the state of alarm record information becomes until solving or ignore.
It can also send the situation of change of processing progress in real time alarm record information relevant department group, not only allow service head
Immediately processing problem, also allows the people of relevant portion to go and find out what's going on, provides help in time.Optionally, more in inquiry when processing progress
It is secondary directly to be reminded with voice mode when not changing also, such as: dial nail nail phone.The customized setting of specific number, example
Such as: 3 times.Alarm prompt is sent to relevant service head in real time by the present embodiment, convenient for finding to exist on line early
The problem of；And the acquisition of current error information facilitates engineer to navigate to specific abort situation at once, improves solution efficiency；
The state of alarm record information can be changed according to the feedback of service head, while facilitating management, also be facilitated pair
The monitoring and tracking of alarm.
It should be noted that above-described embodiment can be freely combined as needed.The above is only of the invention preferred
Embodiment, it is noted that for those skilled in the art, in the premise for not departing from the principle of the invention
Under, several improvements and modifications can also be made, these modifications and embellishments should also be considered as the scope of protection of the present invention.
Claims (10)
1. a kind of alarm method of online service, which comprises the following steps:
When receiving the alarm solicited message of online service transmission, the current error information of alerting service is obtained；The alarm
Solicited message includes: the alerting service and service head；
When meeting default alarm conditions, alarm prompt is sent to the service head；
According to the current error information and the alarm solicited message, creation state is to be processed under the alerting service
Alarm record information.
2. the alarm method of online service as described in claim 1, it is characterised in that:
The alarm solicited message further include: alarm type；
It is described when receive online service transmission alarm solicited message when, the current error information for obtaining alerting service is specific
Are as follows:
When the alarm type is abnormality alarming type, obtain in the current service time section under the alerting service at least
One log information that reports an error is as the current error information；
When the alarm type is fault alarm type, the core data under the alerting service is obtained as the current report
Wrong information.
3. the alarm method of online service as described in claim 1, which is characterized in that described to receive online service transmission
Alarm solicited message when, obtain further comprising the steps of after the current error information of alerting service:
When existence records information for the alarm in be processed or processing under the alerting service, currently reported an error according to described
Alarm time in information and alarm solicited message updates error information and the renewal time of the alarm record information.
4. the alarm method of online service as described in claim 1, which is characterized in that described to receive online service transmission
Alarm solicited message when, obtain further comprising the steps of after the current error information of alerting service:
Information is recorded for the alarm in be processed or processing when there is no states under the alerting service, also there is no ignore record
When information, it is believed that meet default alarm conditions；Wherein, the record information of ignoring refers to that state is the alarm record letter ignored
Breath；
Believe when recording information for the alarm in be processed or processing there is no state under the alerting service but existing to ignore to record
When breath, judges whether there is the record information ignored within the effective time and contain the described of acquisition and currently report an error
Information；
When there are one within the effective time ignoring record information and contain the current error information of acquisition,
Alarm prompt is not sent to the service head；
When there is no one within the effective time ignoring record information and contain the current error information of acquisition, recognize
To meet default alarm conditions.
5. the alarm method of online service as described in claim 1, which is characterized in that further comprising the steps of:
When receiving response message in the service head processing that alarm prompt is sent based on the received, by the alarm
The state of corresponding alarm record information is updated in processing under service；
When receiving the service head solution response message that alarm prompt is sent based on the received, the alarm is taken
The state of corresponding alarm record information is updated to solve under business.
6. the alarm method of online service as described in claim 1, which is characterized in that further comprising the steps of:
When receive service head based on the received alarm prompt send when ignoring response message, by the alarm clothes
The state of corresponding alarm record information is updated to ignore under business, and records the effective time range of the alarm record information.
7. a kind of warning system of online service characterized by comprising
Log acquisition module, for obtaining the current of alerting service when receiving the alarm solicited message of online service transmission
Error information；The alarm solicited message includes: the alerting service and service head；
Sending module is alerted, for sending alarm prompt to the service head when meeting default alarm conditions；
Creation module is recorded, is used for according to the current error information and the alarm solicited message, under the alerting service
Creation state is that alarm to be processed records information.
8. the warning system of online service as claimed in claim 7, which is characterized in that further include:
Update module is recorded, is the alarm record information in be processed or processing for working as existence under the alerting service
When, the letter that reports an error of the alarm record information is updated according to the alarm time in the current error information and alarm solicited message
Breath and renewal time.
9. the warning system of online service as claimed in claim 7, which is characterized in that further include:
Condition judgment module, for being to be processed or place when state is not present under the corresponding online service of the alarm solicited message
In reason alarm record information, also there is no ignore record information when, it is believed that meet default alarm conditions；Wherein, described to ignore
Record information refers to that state is the alarm record information ignored；
And ignore when state is not present under the alerting service and records information for the alarm in be processed or processing but exists
When recording information, judges whether there is the record information ignored within the effective time and contain the described of acquisition and work as
Preceding error information；
And ignoring record information when there is no one within the effective time and contain the described of acquisition and currently report an error
When information, it is believed that meet default alarm conditions；
The alarm sending module, the record information ignored for being further used for be within the scope of effective time there are one include
When the current error information obtained, alarm prompt is not sent to the service head.
10. the warning system of online service as claimed in claim 7, which is characterized in that further include:
State update module, for ignoring for alarm prompt transmission to respond letter based on the received when receiving service head
When breath, the state of alarm record information corresponding under the alerting service is updated to ignore, and record the alarm record letter
The effective time range of breath.
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Application publication date: 20181218 Assignee: Nanjing Manyun Cold Chain Technology Co.,Ltd. Assignor: JIANGSU MANYUN SOFTWARE TECHNOLOGY Co.,Ltd. Contract record no.: X2023980038397 Denomination of invention: An alarm method and system for online services Granted publication date: 20210625 License type: Common License Record date: 20230724 |