CN109039676B - Network fault diagnosis method and device and computer readable storage medium - Google Patents
Network fault diagnosis method and device and computer readable storage medium Download PDFInfo
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- CN109039676B CN109039676B CN201710426703.4A CN201710426703A CN109039676B CN 109039676 B CN109039676 B CN 109039676B CN 201710426703 A CN201710426703 A CN 201710426703A CN 109039676 B CN109039676 B CN 109039676B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0677—Localisation of faults
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
- H04L41/5061—Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the interaction between service providers and their network customers, e.g. customer relationship management
- H04L41/5074—Handling of user complaints or trouble tickets
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W12/00—Security arrangements; Authentication; Protecting privacy or anonymity
- H04W12/06—Authentication
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W24/00—Supervisory, monitoring or testing arrangements
- H04W24/04—Arrangements for maintaining operational condition
Abstract
The embodiment of the invention provides a network fault diagnosis method, a device and a computer readable storage medium, wherein the method comprises the following steps: receiving request information for acquiring network equipment identification; the network equipment identifier is used for uniquely identifying the corresponding network equipment; feeding back a network equipment identifier; and positioning the network fault based on the received terminal log and the corresponding network equipment identifier. The embodiment of the invention can improve the efficiency and accuracy of network fault diagnosis.
Description
Technical Field
The present invention relates to the field of mobile communications technologies, and in particular, to a network fault diagnosis method, apparatus, and computer-readable storage medium.
Background
Terminals, networks, etc. are subjected to a number of standardized tests before being marketed to address Interworking (IOT) and performance issues. Most problems are exposed and solved at this stage, but for products already on the market, the process of locating, solving problems becomes much more complex. Taking a terminal manufacturer as an example, product optimization is generally performed on terminals that are already on the market in two ways:
1) customer complaints: when a user finds that a certain problem exists in the terminal, such as no signal exists and the terminal cannot surf the internet, and then complains, the customer service department transfers the problem to a research and development department for solving. At the moment, the research and development department goes to the user incident place to reproduce the problem after obtaining the agreement;
2) a terminal manufacturer with a large quantity can send out a plurality of testers, carry terminals which are on the market to carry out road test in main cities in the country, and find problems by the testers.
However, the above method has the following disadvantages:
for a method of problem recurrence at the site of a customer complaint, it often takes a long time, but the problem may not be able to be recovered; even if a problem is discovered, the terminal manufacturer is unaware of the specific network environment of the area, such as the manufacturer and version of eNB, the manufacturer and version of MME, and the manufacturer and version of eMSC, among others. Therefore, it is also difficult to further analyze the problem. In this case, the local telecom operator is usually contacted for information disclosure, but there is a coordination problem and the efficiency is low.
Disclosure of Invention
In view of the above, embodiments of the present invention are intended to provide a network fault diagnosis method, apparatus, and computer-readable storage medium, which can improve network fault diagnosis efficiency and accuracy.
In order to achieve the above purpose, the technical solution of the embodiment of the present invention is realized as follows:
the embodiment of the invention provides a network fault diagnosis method, which comprises the following steps:
receiving request information for acquiring network equipment identification; the network equipment identifier is used for uniquely identifying the corresponding network equipment;
feeding back a network equipment identifier;
and positioning the network fault based on the received terminal log and the corresponding network equipment identifier.
Optionally, before feeding back the network device identifier, the method further includes:
and authenticating the legality of the request information sending end, and if the request information sending end is legal, feeding back the network equipment identifier.
Wherein the way of feeding back the network device identifier includes one or more of the following:
feedback is controlled through system broadcast messages or Radio Resource Control (RRC) signaling;
feeding back through non-access stratum (NAS) signaling;
and feeding back the message through a user plane application layer.
The authentication of the legality of the request information sending terminal includes one or more of the following modes:
when the sending end is determined to be positioned in a preset white list, the authentication is legal;
determining that the request information is sent by the sending end in a preset time period, and if the authentication is legal;
determining that the request information is sent by the sending end in a preset area, and if the request information is determined to be sent by the sending end in the preset area, the authentication is legal;
and when the sending end is determined to meet the specific condition, the authentication is legal.
The embodiment of the invention also provides a network fault diagnosis device, which comprises: a processor and a memory for storing a computer program capable of running on the processor,
wherein the processor is configured to perform the steps of the above method when running the computer program.
Embodiments of the present invention also provide a computer-readable storage medium, on which a computer program is stored, which, when executed by a processor, implements the steps of the above-mentioned method.
The embodiment of the invention also provides a network fault diagnosis method, which comprises the following steps:
sending request information for acquiring the network equipment identifier; the network equipment identifier is used for uniquely identifying the corresponding network equipment;
receiving a network equipment identifier;
and sending the terminal log and the corresponding network equipment identifier for positioning the network fault.
Optionally, before sending the request information, the method further includes:
and determining that the network fault occurs.
Wherein the request information at least comprises:
the current position information of the terminal and the information of the network equipment identifier to be acquired.
Wherein the request information further includes:
authentication information of the terminal.
The embodiment of the invention also provides a network fault diagnosis device, which comprises: a processor and a memory for storing a computer program capable of running on the processor,
wherein the processor is configured to perform the steps of the above method when running the computer program.
Embodiments of the present invention also provide a computer-readable storage medium, on which a computer program is stored, which, when executed by a processor, implements the steps of the above-mentioned method.
The embodiment of the invention also provides a network fault diagnosis device, which comprises:
the first receiving module is used for receiving request information for acquiring the network equipment identifier; the network equipment identifier is used for uniquely identifying the corresponding network equipment;
the first sending module is used for feeding back the network equipment identifier;
and the fault positioning module is used for positioning network faults based on the received terminal logs and the corresponding network equipment identifications.
Optionally, the apparatus further comprises:
and the authentication module is used for authenticating the legality of the request information sending end, and if the request information sending end is legal, the first sending module is informed to feed back the network equipment identifier.
The embodiment of the invention also provides a network fault diagnosis device, which comprises:
the second sending module is used for sending request information for acquiring the network equipment identifier; the network equipment identifier is used for uniquely identifying the corresponding network equipment; sending a terminal log and the corresponding network equipment identifier for positioning network faults;
and the second receiving module is used for receiving the network equipment identification.
Optionally, the apparatus further comprises:
and the fault determining module is used for determining that the network fault occurs.
According to the network fault diagnosis method, the network fault diagnosis device and the computer readable storage medium provided by the embodiment of the invention, a network side receives request information for acquiring the network equipment identifier; the network equipment identifier is used for uniquely identifying the corresponding network equipment; feeding back a network equipment identifier; and positioning the network fault based on the received terminal log and the corresponding network equipment identifier. The embodiment of the invention can quickly position the fault network by combining the analysis of a large amount of data such as the terminal log and the corresponding network equipment identifier, thereby improving the fault recovery efficiency, ensuring the communication quality and greatly improving the user experience.
In addition, the network side only feeds back the network equipment identification to the terminal with legal authentication, and the fault positioning capability is improved on the premise of ensuring the information safety of the network equipment.
Drawings
Fig. 1 is a first schematic flow chart of a network fault diagnosis method according to an embodiment of the present invention;
fig. 2 is a schematic flow chart of a network fault diagnosis method according to an embodiment of the present invention;
fig. 3 is a schematic flow chart of a network fault diagnosis method according to an embodiment of the present invention;
fig. 4 is a schematic flow chart of a network fault diagnosis method according to the embodiment of the present invention;
fig. 5 is a schematic structural diagram of a network fault diagnosis device according to an embodiment of the present invention;
fig. 6 is a schematic structural diagram of a network fault diagnosis device according to an embodiment of the present invention;
fig. 7 is a schematic structural diagram of a network fault diagnosis device according to an embodiment of the present invention;
fig. 8 is a schematic structural diagram of a network fault diagnosis device according to an embodiment of the present invention;
fig. 9 is a schematic flow chart of a network fault diagnosis method according to an embodiment of the present invention;
fig. 10 is a schematic diagram of the INEI composition according to the embodiment of the present invention;
fig. 11 is a schematic diagram illustrating a manner in which the terminal obtains the network device information according to the embodiment of the present invention;
fig. 12 is a schematic diagram of a second method for acquiring network device information by the terminal according to the embodiment of the present invention;
fig. 13 is a schematic diagram illustrating a third method for acquiring network device information by a terminal according to an embodiment of the present invention.
Detailed Description
The invention is described below with reference to the figures and examples.
An embodiment of the present invention provides a network fault diagnosis method, as shown in fig. 1, the method includes:
step 100: receiving request information for acquiring network equipment identification; the network equipment identifier is used for uniquely identifying the corresponding network equipment;
step 102: feeding back a network equipment identifier;
step 104: and positioning the network fault based on the received terminal log and the corresponding network equipment identifier.
The embodiment of the invention can quickly position the fault network by combining the analysis of a large amount of data such as the terminal log and the corresponding network equipment identifier, thereby improving the fault recovery efficiency, ensuring the communication quality and greatly improving the user experience.
Here, the network device identification may be expressed as: international Network Equipment Identity (INEI), as shown in fig. 10, the INEI is composed of a Type Allocation Code (TAC), a Serial Number (SNR), a Hardware Version Number (HVN), and a Software Version Number (SVN).
In one embodiment, as shown in fig. 2, before feeding back the network device identifier, the method further includes:
step 101: authenticating the legality of the request information sending end; if the network equipment identifier is legal, feeding back the network equipment identifier; otherwise, the current flow is ended.
The network side only feeds back the network equipment identification to the terminal with legal authentication, and the fault positioning capability is improved on the premise of ensuring the information safety of the network equipment.
The network side only feeds back the network equipment identification to the terminal with legal authentication, and the fault positioning capability is improved on the premise of ensuring the information safety of the network equipment.
In the embodiment of the present invention, the method for feeding back the network device identifier includes one or more of the following:
feedback is controlled through system broadcast messages or Radio Resource Control (RRC) signaling;
feeding back through non-access stratum (NAS) signaling;
and feeding back the message through a user plane application layer.
In the embodiment of the present invention, the authenticating the validity of the request information sending end may include one or more of the following manners:
when the sending end is determined to be positioned in a preset white list, the authentication is legal;
determining that the request information is sent by the sending end in a preset time period, and if the authentication is legal;
determining that the request information is sent by the sending end in a preset area, and if the request information is determined to be sent by the sending end in the preset area, the authentication is legal;
and when the sending end is determined to meet the specific condition, the authentication is legal.
An embodiment of the present invention further provides a network fault diagnosis method, as shown in fig. 3, the method includes:
step 301: sending request information for acquiring the network equipment identifier; the network equipment identifier is used for uniquely identifying the corresponding network equipment;
step 302: receiving a network equipment identifier;
step 303: and sending the terminal log and the corresponding network equipment identifier for positioning the network fault.
In an embodiment, as shown in fig. 4, before the sending the request information, the method further includes:
step 300: and determining that the network fault occurs.
In this embodiment of the present invention, the request information at least includes:
current location information of the terminal (which may be represented by cell ID, GPS, Tracking Area (TA), etc.), and information of the network device identifier to be acquired (e.g., the INEI of one or more devices in eNB, MME, eMSC, and S-CSCF).
Optionally, the request information further includes: authentication information of the terminal.
The embodiment of the present invention further provides a network fault diagnosis apparatus, which is used to implement the foregoing embodiments, and the description of the network fault diagnosis apparatus is omitted. As used below, the term "module" may be a combination of software and/or hardware that implements a predetermined function. As shown in fig. 5, the apparatus includes:
a first receiving module 501, configured to receive request information for acquiring a network device identifier; the network equipment identifier is used for uniquely identifying the corresponding network equipment;
a first sending module 502, configured to feed back a network device identifier;
and a fault location module 503, configured to locate a network fault based on the received terminal log and the corresponding network device identifier.
The embodiment of the invention can quickly position the fault network by combining the analysis of a large amount of data such as the terminal log and the corresponding network equipment identifier, thereby improving the fault recovery efficiency, ensuring the communication quality and greatly improving the user experience.
Here, the network device identification may be represented as an INEI, which is composed of TAC, SNR, HVN, and SVN as shown in fig. 10.
In one embodiment, as shown in fig. 6, the apparatus further comprises:
an authentication module 504, configured to authenticate the validity of the request information sending end, and if the request information sending end is legal, notify the first sending module to feed back the network device identifier.
The network side only feeds back the network equipment identification to the terminal with legal authentication, and the fault positioning capability is improved on the premise of ensuring the information safety of the network equipment.
In this embodiment of the present invention, the way for the first sending module 502 to feed back the network device identifier includes one or more of the following:
feedback is controlled through system broadcast messages or Radio Resource Control (RRC) signaling;
feeding back through non-access stratum (NAS) signaling;
and feeding back the message through a user plane application layer.
In this embodiment of the present invention, the authenticating module 504 authenticates the validity of the request information sending end, which may include one or more of the following manners:
when the sending end is determined to be positioned in a preset white list, the authentication is legal;
determining that the request information is sent by the sending end in a preset time period, and if the authentication is legal;
determining that the request information is sent by the sending end in a preset area, and if the request information is determined to be sent by the sending end in the preset area, the authentication is legal;
and when the sending end is determined to meet the specific condition, the authentication is legal.
An embodiment of the present invention further provides a network fault diagnosis device, as shown in fig. 7, the device includes:
a second sending module 701, configured to send request information for obtaining a network device identifier; the network equipment identifier is used for uniquely identifying the corresponding network equipment; sending a terminal log and the corresponding network equipment identifier for positioning network faults;
a second receiving module 702, configured to receive a network device identifier.
In one embodiment, as shown in fig. 8, the apparatus further comprises:
a failure determining module 703, configured to determine that a network failure occurs.
In this embodiment of the present invention, the request information at least includes:
current location information of the terminal (which may be represented by cell ID, GPS, Tracking Area (TA), etc.), and information of the network device identifier to be acquired (e.g., the INEI of one or more devices in eNB, MME, eMSC, and S-CSCF).
Optionally, the request information further includes: authentication information of the terminal.
The embodiment of the invention also provides a network fault diagnosis device, which comprises: a processor and a memory for storing a computer program capable of running on the processor,
wherein the processor is configured to execute, when running the computer program:
receiving request information for acquiring network equipment identification; the network equipment identifier is used for uniquely identifying the corresponding network equipment;
feeding back a network equipment identifier;
and positioning the network fault based on the received terminal log and the corresponding network equipment identifier.
The processor is further configured to, when executing the computer program, perform:
and authenticating the legality of the request information sending end, and if the request information sending end is legal, feeding back the network equipment identifier.
The processor is further configured to execute, when running the computer program, one or more of:
when the sending end is determined to be positioned in a preset white list, the authentication is legal;
determining that the request information is sent by the sending end in a preset time period, and if the authentication is legal;
determining that the request information is sent by the sending end in a preset area, and if the request information is determined to be sent by the sending end in the preset area, the authentication is legal;
and when the sending end is determined to meet the specific condition, the authentication is legal.
The embodiment of the invention also provides a network fault diagnosis device, which comprises: a processor and a memory for storing a computer program capable of running on the processor,
wherein the processor is configured to execute, when running the computer program:
sending request information for acquiring the network equipment identifier; the network equipment identifier is used for uniquely identifying the corresponding network equipment;
receiving a network equipment identifier;
and sending the terminal log and the corresponding network equipment identifier for positioning the network fault.
The processor is further configured to, when executing the computer program, perform:
and determining that the network fault occurs.
It should be noted that: in the two network failure diagnosis devices provided in the above embodiments, only the division of the program modules is exemplified when performing network failure diagnosis, and in practical applications, the above processing distribution may be completed by different program modules according to needs, that is, the internal structure of the device may be divided into different program modules to complete all or part of the above-described processing. In addition, the network fault diagnosis device and the network fault diagnosis method provided by the above embodiments belong to the same concept, and specific implementation processes thereof are detailed in the method embodiments and are not described herein again.
In an exemplary embodiment, the present invention further provides a computer readable storage medium, such as a memory, including a computer program, which is executable by a processor of a network fault diagnosis apparatus to perform the steps of the foregoing method. The computer readable storage medium can be Memory such as FRAM, ROM, PROM, EPROM, EEPROM, Flash Memory, magnetic surface Memory, optical disk, or CD-ROM; or may be a variety of devices including one or any combination of the above memories, such as a mobile phone, computer, tablet device, personal digital assistant, etc.
A computer-readable storage medium, on which a computer program is stored which, when executed by a processor, performs:
receiving request information for acquiring network equipment identification; the network equipment identifier is used for uniquely identifying the corresponding network equipment;
feeding back a network equipment identifier;
and positioning the network fault based on the received terminal log and the corresponding network equipment identifier.
The computer program, when executed by the processor, further performs:
and authenticating the legality of the request information sending end, and if the request information sending end is legal, feeding back the network equipment identifier.
The computer program, when executed by the processor, further performs one or more of:
when the sending end is determined to be positioned in a preset white list, the authentication is legal;
determining that the request information is sent by the sending end in a preset time period, and if the authentication is legal;
determining that the request information is sent by the sending end in a preset area, and if the request information is determined to be sent by the sending end in the preset area, the authentication is legal;
and when the sending end is determined to meet the specific condition, the authentication is legal.
Another computer-readable storage medium, having stored thereon a computer program which, when executed by a processor, performs:
sending request information for acquiring the network equipment identifier; the network equipment identifier is used for uniquely identifying the corresponding network equipment;
receiving a network equipment identifier;
and sending the terminal log and the corresponding network equipment identifier for positioning the network fault.
The computer program, when executed by the processor, further performs:
and determining that the network fault occurs.
The invention is described below in conjunction with the scenario embodiments.
The flow of the implementation method of this embodiment is shown in fig. 9, and includes:
step 901: a terminal has a fault;
step 902: a terminal sends out request information for acquiring the INEI;
step 903: the network side judges the terminal validity, if legal, then step 904 is executed; otherwise, ending the current flow;
step 904: the network side feeds back the INEI corresponding to the network equipment;
step 905: network faults are located based on the terminal log and the corresponding INEI.
Wherein, the INEI is composed of TAC, SNR, HVN and SVN, as shown in FIG. 10;
the TAC represents a certain network product model of a certain manufacturer, for example: a grand macro model, an ericsson mini MME model, etc. TAC codes are guaranteed to be uniformly distributed all over the world;
the SNR indicates that each specific device under the model is allocated with a single SNR;
the HVN represents the hardware version of the equipment;
the SVN represents the software version of the piece of equipment.
Here, if the terminal can quickly obtain the current network device information in the environment with the fault, it will provide a great help for the positioning and solving of the problem. The terminal may obtain the INEI information through three possible embodiments as follows:
1) wireless side mode. The terminal may obtain the INEI information of the accessed network through information interaction at the radio network level, specifically, through a system broadcast message or Radio Resource Control (RRC) signaling. As shown in fig. 11.
2) Core network mode. The INEI information is obtained interactively with core network elements, e.g. through Non Access Stratum (NAS) signaling. As shown in fig. 12.
3) Application server mode. For example, the application layer on the mobile phone establishes contact with an application server of the user plane on the network side to acquire the network INEI information. As shown in fig. 13.
In any of the above three ways of obtaining the INEI information, the request information at least includes the following information:
1) the current location of the UE (which may be indicated by information such as cell ID, GPS, Tracking Area (TA), etc.);
2) the network element of the desired received INEI may be, for example, the INEI of one or all of the eNB, MME, eMSC, S-CSCF.
Optionally, the request information may also carry authentication information of the terminal, that is, it is proved that the terminal itself has the authority to acquire the INEI information of the network side.
Since obtaining detailed information of a network element on the network side involves a potential safety hazard, it is necessary to consider performing validity verification on a terminal. The network operator can screen and authorize the terminal from the following angles:
establishing a terminal ID white list or black list, and authorizing only equipment meeting the conditions;
establishing a user ID white list or a user ID black list, and authorizing only users meeting the conditions;
only turn on authorization for a specific period of time;
only to turn on authorization for a particular zone;
authorization is only turned on when certain conditions are met, such as the occurrence of some network failure.
The method for diagnosing a fault according to the present invention will be described with reference to a specific example.
Step 1: a certain terminal manufacturer learns that a single-pass and then call drop phenomenon suddenly occurs in the call process sometimes according to complaints, but information is too little to analyze;
step 2: the manufacturer activates a user experience plan on the terminal and triggers the acquisition flow of a small part of terminal activation record logs (logs) and INEIs;
and step 3: a network operator starts authorization in a specific time period and a specific area aiming at the terminal ID of a specific batch;
for example: and 4 network combination areas of Hua wireless network + Hua IMS network, Zhongxing wireless network + Hua IMS network, Hua wireless network + Nokia IMS network and Zhongxing wireless network + Nokia core network are authorized to be started.
And 4, step 4: in a few hours, the terminal manufacturer acquires 3 ten thousand cases of existing network call log and INEI data through the terminal, and after big data analysis, the phenomenon of telephone interruption occurs only when a switching target cell is a Zhongxing base station and the version is v 602;
and 5: the contact is carefully analyzed, and the fault problem is solved.
The embodiment of the invention can quickly position the fault network, thereby improving the fault recovery efficiency, ensuring the communication quality and greatly improving the user experience.
In addition, since a large amount of data can be acquired in a wide range through the terminal, large data analysis + machine learning positioning problem becomes possible, and therefore the speed of problem diagnosis is increased.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of a hardware embodiment, a software embodiment, or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The above description is only a preferred embodiment of the present invention, and is not intended to limit the scope of the present invention.
Claims (13)
1. A method for diagnosing network faults, the method comprising:
receiving request information for acquiring network equipment identification sent by a fault terminal; the network equipment identifier is used for uniquely identifying the corresponding network equipment; the request information at least comprises: a terminal is located at the current position and wants to acquire a network element corresponding to a network equipment identifier INEI;
authenticating the legality of the request information sending end, and if the request information sending end is legal, feeding back a network equipment identifier;
and positioning the network fault based on the received terminal log and the corresponding network equipment identification INEI.
2. The method of claim 1, wherein the manner of feeding back the network device identifier comprises one or more of:
feedback is controlled through system broadcast messages or Radio Resource Control (RRC) signaling;
feeding back through non-access stratum (NAS) signaling;
and feeding back the message through a user plane application layer.
3. The method of claim 1, wherein the authenticating the validity of the sender of the request message comprises one or more of:
when the sending end is determined to be positioned in a preset white list, the authentication is legal;
determining that the request information is sent by the sending end in a preset time period, and if the authentication is legal;
determining that the request information is sent by the sending end in a preset area, and if the request information is determined to be sent by the sending end in the preset area, the authentication is legal;
and when the sending end is determined to meet the specific condition, the authentication is legal.
4. A method for diagnosing network faults, the method comprising:
a fault terminal sends request information for acquiring a network equipment identifier; the network equipment identifier is used for uniquely identifying the corresponding network equipment; the request information at least comprises: a terminal is located at the current position and wants to acquire a network element corresponding to a network equipment identifier INEI; the request information further includes: authentication information of the terminal;
receiving a network equipment identifier;
and sending a terminal log and the corresponding network equipment identification INEI for positioning network faults.
5. The method of claim 4, wherein prior to sending the request message, the method further comprises:
and determining that the network fault occurs.
6. The method of claim 4, wherein the request information comprises at least:
the current position information of the terminal and the information of the network equipment identifier to be acquired.
7. A network fault diagnosis apparatus, characterized in that the apparatus comprises:
the first receiving module is used for receiving request information for acquiring the network equipment identifier sent by the fault terminal; the network equipment identifier is used for uniquely identifying the corresponding network equipment; the request information at least comprises: a terminal is located at the current position and wants to acquire a network element corresponding to a network equipment identifier INEI;
the authentication module is used for authenticating the legality of the request information sending end; if the network equipment identifier is legal, the first sending module is informed to feed back the network equipment identifier;
the first sending module is used for feeding back the network equipment identifier;
and the fault positioning module is used for positioning network faults based on the received terminal logs and the corresponding network equipment identifications INEI.
8. A network fault diagnosis apparatus, characterized in that the apparatus comprises:
the second sending module is used for sending request information for acquiring the network equipment identifier by the fault terminal; the network equipment identifier is used for uniquely identifying the corresponding network equipment; sending a terminal log and a corresponding network equipment identifier INEI, which are used for positioning network faults; the request information at least comprises: a terminal is located at the current position and wants to acquire a network element corresponding to a network equipment identifier INEI; the request information further includes: authentication information of the terminal;
and the second receiving module is used for receiving the network equipment identification.
9. The apparatus of claim 8, further comprising:
and the fault determining module is used for determining that the network fault occurs.
10. A network fault diagnosis apparatus, characterized in that the apparatus comprises: a processor and a memory for storing a computer program capable of running on the processor,
wherein the processor is adapted to perform the steps of the method of one of claims 1 to 3 when running the computer program.
11. A network fault diagnosis apparatus, characterized in that the apparatus comprises: a processor and a memory for storing a computer program capable of running on the processor,
wherein the processor is adapted to perform the steps of the method of one of claims 4 to 6 when running the computer program.
12. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the method of one of claims 1 to 3.
13. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the method of one of claims 4 to 6.
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| CN111835485B (en) * | 2019-08-09 | 2022-03-08 | 维沃移动通信有限公司 | Network equipment information receiving method, sending method, terminal and network equipment |
| CN113037525A (en) * | 2019-12-24 | 2021-06-25 | 中兴通讯股份有限公司 | Network fault diagnosis method and device, network equipment and computer readable medium |
| CN114301765A (en) * | 2021-12-29 | 2022-04-08 | 中国电信股份有限公司 | Fault positioning method and device, computer readable medium and electronic equipment |
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| CN101765137B (en) * | 2008-12-25 | 2012-03-28 | 中国移动通信集团公司 | Network failure locating method, equipment and system |
| CN105184580B (en) * | 2015-09-01 | 2019-05-14 | 福建新大陆软件工程有限公司 | A kind of communication management method and system based on readable mark |
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