CN108959360A - A kind of technological development technical support question answering system - Google Patents
A kind of technological development technical support question answering system Download PDFInfo
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- CN108959360A CN108959360A CN201810473856.9A CN201810473856A CN108959360A CN 108959360 A CN108959360 A CN 108959360A CN 201810473856 A CN201810473856 A CN 201810473856A CN 108959360 A CN108959360 A CN 108959360A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0201—Market modelling; Market analysis; Collecting market data
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Abstract
The invention discloses a kind of technological development technical support question answering systems, including control module, MIM message input module and information exam pool, the output end of the MIM message input module is connected with keyword-extraction module, the output end of keyword-extraction module is connected with key search module, the output end of key search module is connected with information display module and information logging modle, the output end of information display module is connected with selecting module, the output end of selecting module is connected with information logging modle, the output end of information logging modle is connected with Information Statistics module, the output end of Information Statistics module is connected with information development module, the output end of information development module is connected with data input module, the output end of data input module is connected with information exam pool.The present invention can be collected extraction to the problem of user, and carry out exploitation solution, and user is facilitated to search next time, so that user is carrying out equipment in use, very convenient.
Description
Technical field
The present invention relates to technological development technical field more particularly to a kind of technological development technical support question answering systems.
Background technique
Existing some household electrical appliance or smart machine, frequently encounter such or such problem, at this moment when in use
It needs that equipment manufacturer or technical staff is looked for solve, generally requires extremely complex path or time at this moment to handle these things
Feelings, very troublesome, some problems also having can find solution in the website of equipment manufacturer, but have really cannot, be
This is it is proposed that a kind of technological development technical support question answering system.
Summary of the invention
The purpose of the present invention is to solve disadvantages existing in the prior art, and a kind of technological development technology branch proposed
Hold question answering system.
To achieve the goals above, present invention employs following technical solutions:
A kind of technological development technical support question answering system, including control module, MIM message input module and information exam pool, the information
The output end of input module is connected with keyword-extraction module, and the output end of keyword-extraction module is connected with key search mould
Block, the output end of key search module are connected with information display module and information logging modle, the output of information display module
End is connected with selecting module, and the output end of selecting module is connected with information logging modle, the output end connection of information logging modle
There is Information Statistics module, the output end of Information Statistics module is connected with information development module, and the output end of information development module connects
It is connected to data input module, the output end of data input module is connected with information exam pool, the output end connection of the control module
There are keyword-extraction module, key search module, information display module, information logging modle, Information Statistics module and information
Development module, control module and the two-way electric connection of information exam pool.
Preferably, the Information Statistics module includes information sifting unit and information sorting unit, information sifting unit
Output end is connected with information sorting unit, and the open question that information sifting unit is used to propose user is screened,
It is ranked up by information sorting unit according to significance level after screening and successively carries out exploitation solution convenient for information development module.
Preferably, the key search module is after carrying out key search, if retrieving content information will pass through letter
Breath display module is shown, if retrieval content less than content information, is just passed to information recording unit module and carried out by retrieval
Record.
Preferably, the information that the selecting module is used to show confidence display module carries out lookup viewing, if can not find
Retrieval content is just passed to information recording unit module and recorded by the information content needed.
The invention proposes a kind of technological development technical support question answering systems, and setting through the invention can be helped in time
It helps user to solve technical problem, reduce maintenance or solves the time, when existing technical problem cannot be solved or not recorded,
This system can be collected extraction to the problem of user, and carry out exploitation solution, facilitate user to search next time, so that user exists
Equipment is carried out in use, very convenient.
Detailed description of the invention
Fig. 1 is a kind of structural schematic diagram of technological development technical support question answering system proposed by the present invention；
Fig. 2 is a kind of partial structural diagram of technological development technical support question answering system proposed by the present invention.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.
Referring to Fig.1-2, a kind of technological development technical support question answering system, including control module, MIM message input module and letter
Exam pool is ceased, the output end of the MIM message input module is connected with keyword-extraction module, and the output end of keyword-extraction module connects
It is connected to key search module, the output end of key search module is connected with information display module and information logging modle, letter
The output end of breath display module is connected with selecting module, and the output end of selecting module is connected with information logging modle, information record
The output end of module is connected with Information Statistics module, and the output end of Information Statistics module is connected with information development module, and information is opened
The output end of hair module is connected with data input module, and the output end of data input module is connected with information exam pool, the control
The output end of module is connected with keyword-extraction module, key search module, information display module, information logging modle, letter
Statistical module and information development module, control module and the two-way electric connection of information exam pool are ceased, Information Statistics module includes information
Screening unit and information sorting unit, the output end of information sifting unit are connected with information sorting unit, and information sifting unit is used
It screens in the open question that user proposes, is arranged by information sorting unit according to significance level after screening
Sequence successively carries out exploitation solution convenient for information development module, and key search module is after carrying out key search, if retrieving
Content information will pass through information display module and be shown, if retrieval content less than content information, is just passed to information by retrieval
Recording unit module is recorded, and the information that selecting module is used to show confidence display module carries out lookup viewing, if looking for not
To the information content of needs, retrieval content is just passed into information recording unit module and is recorded.
Working principle: encountering problems when user is using household electrical appliance or smart machine, opens equipment manufacturer website, is asking
It inscribes search column and problem is inputted by MIM message input module, the extraction of keyword is carried out by keyword-extraction module, extraction finishes
Afterwards, key search is carried out by key search module to be opened up after retrieving corresponding problem by information display module
Show, user searches the answer of problem required for oneself, finds and solves the problems, such as it after needing answer, after not finding, leads to
The click that selecting module select no option is crossed, records, is passing through by information logging modle is passed to the problem of lookup
Key search module carries out key search, does not retrieve and is also passed to information logging modle after corresponding problem and is remembered
Record, information logging modle pass to Information Statistics module after recording, are screened by information sifting module to problem, to effective
The problem of be ranked up by message ordering module according to significance level, developed passing to information development module, develop
The method solved the problems, such as is transmitted in information exam pool by data input module after good, user is facilitated to find next time, the present invention
It can be collected extraction to the problem of user, and carry out exploitation solution, user is facilitated to search next time, so that user is setting
It is standby in use, very convenient.
The foregoing is only a preferred embodiment of the present invention, but scope of protection of the present invention is not limited thereto,
Anyone skilled in the art in the technical scope disclosed by the present invention, according to the technique and scheme of the present invention and its
Inventive concept is subject to equivalent substitution or change, should be covered by the protection scope of the present invention.
Claims (4)
1. a kind of technological development technical support question answering system, including control module, MIM message input module and information exam pool, feature
It is, the output end of the MIM message input module is connected with keyword-extraction module, the output end connection of keyword-extraction module
There is key search module, the output end of key search module is connected with information display module and information logging modle, information
The output end of display module is connected with selecting module, and the output end of selecting module is connected with information logging modle, and information records mould
The output end of block is connected with Information Statistics module, and the output end of Information Statistics module is connected with information development module, information development
The output end of module is connected with data input module, and the output end of data input module is connected with information exam pool, the control mould
The output end of block is connected with keyword-extraction module, key search module, information display module, information logging modle, information
Statistical module and information development module, control module and the two-way electric connection of information exam pool.
2. a kind of technological development technical support question answering system according to claim 1, which is characterized in that the Information Statistics
Module includes information sifting unit and information sorting unit, and the output end of information sifting unit is connected with information sorting unit, letter
The open question that breath screening unit is used to propose user is screened, by information sorting unit according to weight after screening
It wants degree to be ranked up and successively carries out exploitation solution convenient for information development module.
3. a kind of technological development technical support question answering system according to claim 1, which is characterized in that the keyword inspection
Rope module is shown after carrying out key search, if retrieving content information and will pass through information display module, if retrieval is not
To content information, retrieval content is just passed into information recording unit module and is recorded.
4. a kind of technological development technical support question answering system according to claim 1, which is characterized in that the selecting module
Information for showing to confidence display module carries out lookup viewing, if can not find the information content of needs, just will retrieve content
Information recording unit module is passed to be recorded.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201810473856.9A CN108959360A (en) | 2018-05-17 | 2018-05-17 | A kind of technological development technical support question answering system |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201810473856.9A CN108959360A (en) | 2018-05-17 | 2018-05-17 | A kind of technological development technical support question answering system |
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Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101286161A (en) * | 2008-05-28 | 2008-10-15 | 华中科技大学 | Intelligent Chinese request-answering system based on concept |
| CN103902672A (en) * | 2014-03-19 | 2014-07-02 | 微梦创科网络科技（中国）有限公司 | Question answering system and dealing method thereof |
| CN106326408A (en) * | 2016-08-23 | 2017-01-11 | 王志强 | Method, system and terminal for generating record through retrieval and analysis |
| CN107368479A (en) * | 2016-05-11 | 2017-11-21 | 江苏食品药品职业技术学院 | A kind of information retrieval method using computer application |
| CN108021685A (en) * | 2017-12-14 | 2018-05-11 | 广州九六计算机有限公司 | A kind of new material technology consultative service system |
-
2018
- 2018-05-17 CN CN201810473856.9A patent/CN108959360A/en not_active Withdrawn
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101286161A (en) * | 2008-05-28 | 2008-10-15 | 华中科技大学 | Intelligent Chinese request-answering system based on concept |
| CN103902672A (en) * | 2014-03-19 | 2014-07-02 | 微梦创科网络科技（中国）有限公司 | Question answering system and dealing method thereof |
| CN107368479A (en) * | 2016-05-11 | 2017-11-21 | 江苏食品药品职业技术学院 | A kind of information retrieval method using computer application |
| CN106326408A (en) * | 2016-08-23 | 2017-01-11 | 王志强 | Method, system and terminal for generating record through retrieval and analysis |
| CN108021685A (en) * | 2017-12-14 | 2018-05-11 | 广州九六计算机有限公司 | A kind of new material technology consultative service system |
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Application publication date: 20181207 |
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