CN108921393A - A kind of flight delay information notification method and system - Google Patents
A kind of flight delay information notification method and system Download PDFInfo
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Abstract
The present invention provides a kind of flight delay information notification methods and system, method to include：S1 obtains the corresponding flight delay information of Flights Delayed and delay processing information when server receives Flights Delayed notice；The flight delay information and delay processing information are issued to service robot by server described in S3；Service robot described in S4 parses the flight delay information, obtains the corresponding boarding gate position of the Flights Delayed, and reach the corresponding boarding gate of the Flights Delayed according to working map；Service robot described in S5 notifies the corresponding flight delay information of the Flights Delayed and delay processing information to passenger in the boarding gate.The present invention notifies delayed relevant information to passenger by robot, reduces human cost consumption, provides more convenience for user.
Description
Technical field
The present invention relates to information to notify field, espespecially a kind of flight delay information notification method and system.
Background technique
With being constantly progressive for life, in recent years, more and more people can select this vehicles of aircraft in tourism.Fly
Although machine speed is fast, the saving more time it can often will appear and prolong since the takeoff condition of aircraft is harsher for people
Accidentally the case where.
In general, when delayed flight, delay information can be all scrolled on the large screen of airport, while airport hall also can
Carry out corresponding broadcast notice, but many passengers can be absorbed in object for appreciation mobile phone when waiting, or wear earphone and listen to music, less it may be noted that
Delay information and hall broadcasted content on the display screen of airport hall lead to miss delay prompt.Also, on the display screen of hall only
It can show the essential informations such as flight number and the delay time at stop of Flights Delayed, hall broadcast also can only broadcast the basic letter of Flights Delayed
Breath, passenger will obtain subsequent delay disposition, need work of consultation personnel, bring many troubles to passenger, also give work
Many work are increased as personnel.
To solve the above-mentioned problems, staff's burden is reduced, while providing more information to passenger, the present invention provides
A kind of flight delay information notification method and system.
Summary of the invention
The object of the present invention is to provide a kind of flight delay information notification method and systems, are notified by robot to passenger
Delayed relevant information reduces the consumption of staff's human cost, provides more convenience for user.
Technical solution provided by the invention is as follows：
The present invention provides a kind of flight delay information notification methods, including step：S1 receives delay boat when server
When class's notice, the corresponding flight delay information of Flights Delayed and delay processing information are obtained；Server described in S3 is by the boat
Class's delay information and delay processing information are issued to service robot；Service robot described in S4 parses the flight delay letter
Breath obtains the corresponding boarding gate position of the Flights Delayed, and reaches the corresponding boarding of the Flights Delayed according to working map
Mouthful；Service robot described in S5 the boarding gate to passenger notify the corresponding flight delay information of the Flights Delayed with
And the delay handles information.
It preferably, include step before step S3：Server described in S2 was searched on robot management platform in the free time
The position of the idle machine people of state and each idle machine people, and will be apart from the corresponding boarding gate position of the Flights Delayed
Nearest idle machine people is set as the service robot.
It preferably, include step after step S5：Service robot described in S6 generates the flight delay information and institute
State the corresponding image recognition information of delay processing information；Described image identification information includes two dimensional code, can recognize image.
It preferably, include step after step S5：Service robot described in S7 shows manual service option, multiplies when detecting
When visitor's selection manual service option, find out the artificial customer service being in idle condition on customer service platform, and in idle shape
The artificial customer service of state is attached.
Preferably, step S1 specifically includes step：After S11 server receives flight overdue notification, in flight dispatching system
Acquisition Flights Delayed corresponding estimated delay time, E.T.D(estimated time of departure), E.T.A are corresponding as Flights Delayed in system
Flight delay information；S12 server generates canteen according to the flight delay information and the canteen information provision of day part
Arrangement information；S13 server is believed according to the flight delay information and the vehicle information provision of day part, generation with vehicle arrangement
Breath；S14 server generates hotel's arrangement information according to the flight delay information and hotel's information provision of day part；S15
Server is raw according to the canteen arrangement information, vehicle arrangement information, hotel's arrangement information and the current time
Information is handled at the delay.
The present invention also provides a kind of flight delay informations to notify system, server and service including being in communication with each other connection
Robot：
The server includes：Server obtains module, when receiving Flights Delayed notice for server, obtains delay
The corresponding flight delay information of flight and delay processing information；Server com-munication module obtains module electricity with the server
Connection, for the flight delay information and delay processing information to be issued to service robot；
The service robot includes：Robot obtains module and prolongs described in acquisition for parsing the flight delay information
The accidentally corresponding boarding gate position of flight；Robot motion's module obtains module with the robot and is electrically connected, for according to work
Map reaches the corresponding boarding gate of the Flights Delayed；Robot notification module obtains module with the robot and is electrically connected, uses
In notifying the corresponding flight delay information of the Flights Delayed and the delay to handle letter to passenger in the boarding gate
Breath.
Preferably, the server includes：Server searching module obtains module with the server and is electrically connected, is used for
The position of the idle machine people being in idle condition and each idle machine people are searched on robot management platform, and will
The idle machine people nearest apart from the corresponding boarding gate position of the Flights Delayed is as the service robot.
Preferably, the service robot includes：Robot processing module, for generate the flight delay information and
The corresponding image recognition information of delay processing information；Described image identification information includes two dimensional code, can recognize image.
Preferably, the service robot includes：Robot display module, for showing manual service option；Robot
Searching module, for finding out on customer service platform and to be in idle condition when detecting that passenger selects manual service option
Artificial customer service, and be attached with the artificial customer service being in idle condition.
Preferably, the server further includes：The server obtains module, is also used to receive flight overdue notification
Afterwards, Flights Delayed corresponding estimated delay time, E.T.D(estimated time of departure), E.T.A are obtained in Flight Dispatching System；
Server processing module, for using the estimated delay time, the E.T.D(estimated time of departure), the E.T.A as prolonging
The accidentally corresponding flight delay information of flight；The server processing module, for according to the flight delay information and it is each when
The canteen information provision of section generates canteen arrangement information；The server processing module is also used to be delayed according to the flight and believe
The vehicle information provision of breath and day part generates and uses vehicle arrangement information；The server processing module, is also used to according to
Hotel's information provision of flight delay information and day part generates hotel's arrangement information；The server processing module, is also used
According to the canteen arrangement information, vehicle arrangement information, hotel's arrangement information and the current time, institute is generated
State delay processing information.
A kind of flight delay information notification method and system provided through the invention, can bring following at least one to have
Beneficial effect：
1, the present invention passes through the delay processing information after robot issues flight delay information and delay to passenger
Notice, allows passenger that can easily understand the relevant information of Flights Delayed, brings just to passenger, while decreasing work
The workload of personnel, reduces human cost.
2, the idle machine nearest apart from the corresponding boarding gate position of the Flights Delayed is selected on robot management platform
Device people carries out overdue notification service, can notify much sooner passenger, passenger is facilitated to make Traffic control system in time.
3, since the content of flight delay information and delay processing information may be very more, passenger can not necessarily remember
Firmly, therefore, robot can generate flight delay information and delay processing information is corresponding after having notified delay relevant information
Image recognition information, passenger can get relevant flight delay information by mobile scanning terminal image recognition information
Information is handled with delay, facilitate the preservation of information and is repeatedly checked.
4, when wanting consulting delay situation since flight is delayed as passenger or inquiring other business, server can be clicked
The manual service option shown on device people, is communicated with artificial customer service.In this way, it can further increase to passenger
Service.
Detailed description of the invention
Below by clearly understandable mode, preferred embodiment is described with reference to the drawings, it is logical to a kind of flight delay information
Perception method and above-mentioned characteristic, technical characteristic, advantage and its implementation of system are further described.
Fig. 1 is a kind of flow chart of one embodiment of flight delay information notification method of the present invention；
Fig. 2 is a kind of flow chart of another embodiment of flight delay information notification method of the present invention；
Fig. 3 is a kind of flow chart of the further embodiment of flight delay information notification method of the present invention；
Fig. 4 is a kind of structural schematic diagram of one embodiment of flight delay information notice system of the present invention.
Drawing reference numeral explanation：
1- server, 11- server obtain module, 12- server com-munication module, 13- server processing module, 14- clothes
Business device searching module, 2- service robot, 21- robot obtain module, 22- robot motion module, 23- robot and notify mould
Block, 24- robot processing module, 25- robot display module, 26- robot searching module.
Specific embodiment
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, Detailed description of the invention will be compareed below
A specific embodiment of the invention.It should be evident that drawings in the following description are only some embodiments of the invention, for
For those of ordinary skill in the art, without creative efforts, it can also be obtained according to these attached drawings other
Attached drawing, and obtain other embodiments.
To make simplified form, part related to the present invention is only schematically shown in each figure, they are not represented
Its practical structures as product.In addition, there is identical structure or function in some figures so that simplified form is easy to understand
Component only symbolically depicts one of those, or has only marked one of those.Herein, "one" is not only indicated
" only this ", can also indicate the situation of " more than one ".
As shown in Figure 1, the present invention provides a kind of one embodiment of flight delay information notification method, including step：
S1 obtains the corresponding flight delay information of Flights Delayed and delay when server receives Flights Delayed notice
Handle information；
The flight delay information and delay processing information are issued to service robot by server described in S3；
Service robot described in S4 parses the flight delay information, obtains the corresponding boarding gate position of the Flights Delayed
It sets, and the corresponding boarding gate of the Flights Delayed is reached according to working map；
Service robot described in S5 notifies the corresponding flight delay of the Flights Delayed to passenger in the boarding gate
Information and delay processing information.
Specifically, typically broadcasted by hall when due to the case where aircraft is delayed and carry out overdue notification, or
It is scrolled on the screen of hall.But many passengers less pay attention to these information when seizing the opportunity, cause they cannot and
When receive delayed relevant information.
To solve the above-mentioned problems, in the present invention, server and Flight Information system establish connection, when a certain flight occurs
When delay, server can receive Flights Delayed notice, and server can obtain the corresponding flight delay information of Flights Delayed later
And (flight delay information and delay processing information can also pass through server by being manually entered to delay processing information
Program obtains generation automatically), then the flight delay information and delay processing information are sent to service-delivery machine by server
People.
After service robot receives flight delay information and delay processing information, first according in flight delay information
Flights Delayed flight number, the position of the corresponding boarding gate of Flights Delayed is found, then by the place of working that stores in advance
Figure, walking are arrived at the corresponding boarding gate of flight delay information, notify the corresponding flight delay of the Flights Delayed to passenger
Information and delay processing information, advice method include but is not limited to robot broadcast notice, robot screen display notice.
Since most of passenger in the Shi Douhui that waits, in corresponding boarding gate, wait by waiting, present invention notice is prolonged
Accidentally when the corresponding delay information of flight, there is region specific aim, user can more pay attention to the related announcement of robot publication, in time
It obtains flight and is delayed message, timely adjustment is made to stroke.
As shown in Fig. 2, the present invention provides a kind of another embodiment of flight delay information notification method, including step
Suddenly：
After S11 server receives flight overdue notification, it is corresponding estimated that Flights Delayed is obtained in Flight Dispatching System
Delay time at stop, E.T.D(estimated time of departure), E.T.A are as the corresponding flight delay information of Flights Delayed；
S12 server generates canteen arrangement letter according to the flight delay information and the canteen information provision of day part
Breath；
S13 server is believed according to the flight delay information and the vehicle information provision of day part, generation with vehicle arrangement
Breath；
S14 server generates hotel and arranges letter according to the flight delay information and hotel's information provision of day part
Breath；
S15 server according to the canteen arrangement information, it is described use vehicle arrangement information, hotel's arrangement information, and
Current time generates the delay and handles information.
Server described in S2 searches the idle machine people being in idle condition and each sky on robot management platform
The position of not busy robot, and using the idle machine people nearest apart from the corresponding boarding gate position of the Flights Delayed as the clothes
Be engaged in robot.
The flight delay information and delay processing information are issued to service robot by server described in S3；
Service robot described in S4 parses the flight delay information, obtains the corresponding boarding gate position of the Flights Delayed
It sets, and the corresponding boarding gate of the Flights Delayed is reached according to working map；
Service robot described in S5 notifies the corresponding flight delay of the Flights Delayed to passenger in the boarding gate
Information and delay processing information.
Specifically, server can obtain the estimated of Flights Delayed from Flight Dispatching System and prolong as described in step S11
Between mistaking, E.T.D(estimated time of departure), E.T.A, and using it as the corresponding flight delay information of Flights Delayed, except this with
Outside, starting point, destination weather condition etc. can also also be regard as flight delay information.After some flight delays, meal is had
The subsequent processings such as food, shelter place.Therefore server can also be according to flight delay information and canteen information provision, the vehicle of each period
Information provision, hotel's information provision generate corresponding canteen arrangement information, with vehicle arrangement information, hotel's arrangement information.Such as
Current time is at night 8: 40, and Flights Delayed will be delayed 10 hours, it is contemplated that the departure time is 6 points of the next morning 40 minutes, this
There is a canteen supply in the only restaurant A and the restaurant B of one period, thus can from the restaurant A and the restaurant B from select one as canteen peace
Arrange information.Similar, this period is the hotel C and the hotel D for the lodging point of lodging, can therefrom select one to pacify as hotel
Arrange information.This period available vehicle is E bus and F bus, corresponding bus can be selected as use according to delay number
Vehicle arrangement information.Server can according to the canteen arrangement information, it is described use vehicle arrangement information, hotel's arrangement information, with
And current time, it generates the delay and handles information, such as arrive the dining of the restaurant A first, after having had meal, E bus can be taken to D guest
It rests in shop.
In airport lounge, many robots are distributed with, are managed by the robot management platform in server.When
After server gets the corresponding flight delay information of Flights Delayed and delay processing information, flight delay information can be parsed,
Get the boarding gate position where Flights Delayed；And all skies being in idle condition are found out by robot management platform
The specific location of not busy robot and these robots；By the position and Flights Delayed place of analyzing each idle machine people
The distance between boarding gate position, by the notice mission dispatching of this Flights Delayed to stepping on apart from the Flights Delayed is corresponding
The nearest idle machine people in machine mouth position, i.e. service robot.In this way, passenger can be made quickly to receive flight
The relevant information of delay, facilitates passenger to make Traffic control system in time.
As shown in figure 3, the present invention provides a kind of one embodiment of flight delay information notification method, including step：
After S11 server receives flight overdue notification, it is corresponding estimated that Flights Delayed is obtained in Flight Dispatching System
Delay time at stop, E.T.D(estimated time of departure), E.T.A are as the corresponding flight delay information of Flights Delayed；
S12 server generates canteen arrangement letter according to the flight delay information and the canteen information provision of day part
Breath；
S13 server is believed according to the flight delay information and the vehicle information provision of day part, generation with vehicle arrangement
Breath；
S14 server generates hotel and arranges letter according to the flight delay information and hotel's information provision of day part
Breath；
S15 server according to the canteen arrangement information, it is described use vehicle arrangement information, hotel's arrangement information, and
Current time generates the delay and handles information.
Server described in S2 searches the idle machine people being in idle condition and each sky on robot management platform
The position of not busy robot, and using the idle machine people nearest apart from the corresponding boarding gate position of the Flights Delayed as the clothes
Be engaged in robot.
The flight delay information and delay processing information are issued to service robot by server described in S3；
Service robot described in S4 parses the flight delay information, obtains the corresponding boarding gate position of the Flights Delayed
It sets, and the corresponding boarding gate of the Flights Delayed is reached according to working map；
Service robot described in S5 notifies the corresponding flight delay of the Flights Delayed to passenger in the boarding gate
Information and delay processing information.
Service robot described in S6 generates the flight delay information and the corresponding image recognition letter of delay processing information
Breath；Described image identification information includes two dimensional code, can recognize image.
Service robot described in S7 shows manual service option, when detecting that passenger selects manual service option, in visitor
The artificial customer service for finding out and being in idle condition on platform is taken, and is attached with the artificial customer service being in idle condition.
Since flight delay information includes estimated delay time, E.T.D(estimated time of departure), E.T.A, delay processing letter
Breath includes again canteen arrangement information, with vehicle arrangement information, hotel's arrangement information.These information are too many, and passenger very likely remembers not
Firmly.In order to avoid passenger forgets, in the present invention, flight delay information and delay processing information can be generated two by service robot
It ties up code or other can recognize image, after passenger is by mobile phone scanning, flight delay information and delay processing letter can be obtained
Breath.
In addition, may also have other after passenger receives overdue notification and want the business of consulting, such as change label, return ticket,
Asking About The Address etc., and airport service centre, generally also not in boarding gate, it is also more time-consuming that passenger goes to service centre.In order to
Facilitate passenger's consultation service, in the present invention, manual service option button can be set, user clicks people on the display screen of robot
Work clothes are engaged in after option button, and robot can find out the artificial customer service being in idle condition on customer service platform, and carry out therewith
Connection, user can seek advice from related service to artificial customer service by robot.
The present invention provides a kind of one embodiment of flight delay information notice system, including server and service-delivery machine
People：
The server 1 includes：
Server obtains module 11, when receiving Flights Delayed notice for server 1, obtains the corresponding boat of Flights Delayed
Class's delay information and delay processing information；
Server com-munication module 12 obtains module 11 with the server and is electrically connected, is used for the flight delay information
And delay processing information is issued to service robot 2；
The service robot 2 includes：
Robot obtains module 21 and obtains the corresponding boarding of the Flights Delayed for parsing the flight delay information
Mouth position；
Robot motion's module 22, for reaching the corresponding boarding gate of the Flights Delayed according to working map；
Robot notification module 23, the service robot notify that the Flights Delayed is corresponding to passenger in the boarding gate
The flight delay information and delay processing information.
Specifically, server 1 and service robot 2 keep communication connection, the communication connection is including but not limited to wireless
LAN connection, 3G, 4G communication, TCP/UDP protocol communication.When a certain flight is delayed, server 1 can receive delay
Flight notice, server 1 can obtain the corresponding flight delay information of Flights Delayed and delay processing information (flight delay later
Information and delay processing information can also obtain generation by being manually entered automatically by server program.), then take
The flight delay information and delay processing information are issued to service robot 2 by business device 1.
After service robot 2 receives flight delay information and delay processing information, first according to flight delay information
In Flights Delayed flight number, the position of the corresponding boarding gate of Flights Delayed is found, then by the work that stores in advance
Map, walking are arrived at the corresponding boarding gate of flight delay information, notify the corresponding flight of the Flights Delayed to prolong to passenger
False information and delay processing information, advice method include but is not limited to robot broadcast notice, robot screen display notice.
As shown in figure 4, the present invention provides a kind of one embodiment of flight delay information notice system, including server
1 and service robot 2：
The server 1 includes：
Server obtains module 11, when receiving Flights Delayed notice for server 1, obtains the corresponding boat of Flights Delayed
Class's delay information and delay processing information；
The server obtains module 11 and obtains in Flight Dispatching System after being also used to receive flight overdue notification
Flights Delayed corresponding estimated delay time, E.T.D(estimated time of departure), E.T.A；
Server processing module 13, with the server obtain module 11 be electrically connected, be used for by the estimated delay time,
The E.T.D(estimated time of departure), the E.T.A are as the corresponding flight delay information of Flights Delayed；
The server processing module 13 is believed for being supplied according to the canteen of the flight delay information and day part
Breath generates canteen arrangement information；
The server processing module 13 is also used to be supplied according to the vehicle of the flight delay information and day part and believe
Breath generates and uses vehicle arrangement information；
The server processing module 13 is also used to be supplied according to the hotel of the flight delay information and day part and believe
Breath generates hotel's arrangement information；
The server processing module 13 is also used to according to the canteen arrangement information, the vehicle arrangement information, described
Hotel's arrangement information and current time generate the delay and handle information.
Server searching module 14 obtains module 11 with the server and is electrically connected, in robot management platform
The position of the idle machine people and each idle machine people that are in idle condition are searched, and will be apart from the Flights Delayed pair
The nearest idle machine people in the boarding gate position answered is as the service robot 2.
Server com-munication module 12 obtains module 11 with the server and is electrically connected, and is used for the server 1 for the boat
Class's delay information and delay processing information are issued to service robot 2；
The service robot 2 includes：
Robot obtains module 21 and obtains the corresponding boarding of the Flights Delayed for parsing the flight delay information
Mouth position；
Robot motion's module 22 obtains module 21 with the robot and is electrically connected, for reaching institute according to working map
State the corresponding boarding gate of Flights Delayed；
Robot notification module 23 obtains module 21 with the robot and be electrically connected, is used in the boarding gate to passenger
Notify the corresponding flight delay information of the Flights Delayed and delay processing information.
Robot processing module 24 obtains module 21 with the robot and is electrically connected, for generating the flight delay letter
Breath and the corresponding image recognition information of delay processing information；Described image identification information includes two dimensional code.
Robot display module 25, for showing manual service option；
Robot searching module 26, for being searched on customer service platform when detecting that passenger selects manual service option
The artificial customer service being in idle condition out, and be attached with the artificial customer service being in idle condition.
Specifically, server 1 can obtain module 11 by server obtains Flights Delayed from Flight Dispatching System
Estimated delay time, E.T.D(estimated time of departure), E.T.A, and using it as the corresponding flight delay information of Flights Delayed,
In addition to this, starting point, destination weather condition etc. can also also be regard as flight delay information.After some flight delays,
Have the subsequent processings such as canteen, lodging.Therefore server 1 can also be supplied according to the canteen of flight delay information and each period
Information, vehicle information provision, hotel's information provision generate corresponding canteen arrangement information, arrange letter with vehicle arrangement information, hotel
Breath.
In airport lounge, many robots are distributed with, are managed by the robot management platform in server 1.
After server 1 gets the corresponding flight delay information of Flights Delayed and delay processing information, flight delay letter can be parsed
Breath, gets the boarding gate position where Flights Delayed；And all be in idle condition is found out by robot management platform
Idle machine people and these robots specific location；By position and the Flights Delayed of analyzing each idle machine people
The distance between boarding gate position at place, by the notice mission dispatching of this Flights Delayed to stepping on apart from Flights Delayed is corresponding
The nearest idle machine people in machine mouth position, i.e. service robot.
After the corresponding boarding gate of robot arrival is notified, since flight delay information includes the estimated delay time, expects
The departure time, E.T.A, delay processing information include again canteen arrangement information, with vehicle arrangement information, hotel arrange believe
Breath.These information are too many, and passenger does not remember very likely.In order to avoid passenger forgets, in the present invention, service robot can will navigate
Class's delay information and delay processing information generate two dimensional code, after passenger is scanned by mobile phone, can obtain flight delay letter
Breath and delay processing information.
In addition, may also have other after passenger receives overdue notification and want the business of consulting, such as change label, return ticket,
Asking About The Address etc., and airport service centre, generally also not in boarding gate, it is also more time-consuming that passenger goes to service centre.In order to
Facilitate passenger's consultation service, in the present invention, manual service option button can be set, user clicks people on the display screen of robot
Work clothes are engaged in after option button, and robot can find out the artificial customer service being in idle condition on customer service platform, and with artificial visitor
Clothes are built to be attached by websocket, and user can seek advice from related service to artificial customer service by robot, is improved entire
The intelligence degree of system.
It should be noted that above-described embodiment can be freely combined as needed.The above is only of the invention preferred
Embodiment, it is noted that for those skilled in the art, in the premise for not departing from the principle of the invention
Under, several improvements and modifications can also be made, these modifications and embellishments should also be considered as the scope of protection of the present invention.
Claims (10)
1. a kind of flight delay information notification method, which is characterized in that including step：
S1 obtains the corresponding flight delay information of Flights Delayed and delay processing when server receives Flights Delayed notice
Information；
The flight delay information and delay processing information are issued to service robot by server described in S3；
Service robot described in S4 parses the flight delay information, obtains the corresponding boarding gate position of the Flights Delayed, and
The corresponding boarding gate of the Flights Delayed is reached according to working map；
Service robot described in S5 notifies the corresponding flight delay information of the Flights Delayed to passenger in the boarding gate
And the delay handles information.
2. a kind of flight delay information notification method according to claim 1, which is characterized in that include step before step S3
Suddenly：
Server described in S2 searches the idle machine people being in idle condition and each idle machine on robot management platform
The position of device people, and using the idle machine people nearest apart from the corresponding boarding gate position of the Flights Delayed as the server
Device people.
3. a kind of flight delay information notification method according to claim 1, which is characterized in that include step after step S5
Suddenly：
Service robot described in S6 generates the flight delay information and the corresponding image recognition letter of delay processing information
Breath；Described image identification information includes two dimensional code, can recognize image.
4. a kind of flight delay information notification method according to claim 1, which is characterized in that include step after step S5
Suddenly：
Service robot described in S7 shows manual service option, flat in customer service when detecting that passenger selects manual service option
The artificial customer service being in idle condition is found out on platform, and is attached with the artificial customer service being in idle condition.
5. a kind of flight delay information notification method described in any one of -4 according to claim 1, which is characterized in that step S1
Specifically include step：
After S11 server receives flight overdue notification, the corresponding estimated delay of Flights Delayed is obtained in Flight Dispatching System
Time, E.T.D(estimated time of departure), E.T.A are as the corresponding flight delay information of Flights Delayed；
S12 server generates canteen arrangement information according to the flight delay information and the canteen information provision of day part；
S13 server generates according to the flight delay information and the vehicle information provision of day part and uses vehicle arrangement information；
S14 server generates hotel's arrangement information according to the flight delay information and hotel's information provision of day part；
S15 server according to the canteen arrangement information, it is described use vehicle arrangement information, hotel's arrangement information, and it is current
Time generates the delay and handles information.
6. a kind of flight delay information notifies system, which is characterized in that server and service-delivery machine including being in communication with each other connection
People：
The server includes：
Server obtains module, when receiving Flights Delayed notice for server, obtains the corresponding flight delay of Flights Delayed
Information and delay processing information；
Server com-munication module obtains module with the server and is electrically connected, is used for the flight delay information and delay
Processing information is issued to service robot；
The service robot includes：
Robot obtains module and obtains the corresponding boarding gate position of the Flights Delayed for parsing the flight delay information；
Robot motion's module obtains module with the robot and is electrically connected, and navigates for reaching the delay according to working map
The corresponding boarding gate of class；
Robot notification module obtains module with the robot and is electrically connected, and is used in the boarding gate to described in passenger's notice
The corresponding flight delay information of Flights Delayed and the delay handle information.
7. a kind of flight delay information according to claim 6 notifies system, which is characterized in that the server includes：
Server searching module obtains module with the server and is electrically connected, is in for searching on robot management platform
The position of the idle machine people of idle state and each idle machine people, and will be apart from the corresponding boarding of the Flights Delayed
The nearest idle machine people in mouth position is as the service robot.
8. a kind of flight delay information according to claim 6 notifies system, which is characterized in that the service robot packet
It includes：
Robot processing module, for generating the flight delay information and the corresponding image recognition letter of delay processing information
Breath；Described image identification information includes two dimensional code, can recognize image.
9. a kind of flight delay information according to claim 6 notifies system, which is characterized in that the service robot packet
It includes：
Robot display module, for showing manual service option；
Robot searching module, for finding out and being on customer service platform when detecting that passenger selects manual service option
The artificial customer service of idle state, and be attached with the artificial customer service being in idle condition.
10. a kind of flight delay information notice system according to any one of claim 6-9, which is characterized in that described
Server further includes：
The server obtains module, and after being also used to receive flight overdue notification, delay boat is obtained in Flight Dispatching System
Class's corresponding estimated delay time, E.T.D(estimated time of departure), E.T.A；
Server processing module, for making the estimated delay time, the E.T.D(estimated time of departure), the E.T.A
For the corresponding flight delay information of Flights Delayed；
The server processing module is generated for the canteen information provision according to the flight delay information and day part
Canteen arrangement information；
The server processing module is also used to the vehicle information provision according to the flight delay information and day part, raw
At with vehicle arrangement information；
The server processing module is also used to hotel's information provision according to the flight delay information and day part, raw
At hotel's arrangement information；
The server processing module is also used to be pacified according to the canteen arrangement information, vehicle arrangement information, the hotel
Information and current time are arranged, the delay is generated and handles information.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201810586599.XA CN108921393A (en) | 2018-06-05 | 2018-06-05 | A kind of flight delay information notification method and system |
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| CN201810586599.XA CN108921393A (en) | 2018-06-05 | 2018-06-05 | A kind of flight delay information notification method and system |
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