CN108737132B - Alarm information processing method and device - Google Patents
Alarm information processing method and device Download PDFInfo
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- CN108737132B CN108737132B CN201710243613.1A CN201710243613A CN108737132B CN 108737132 B CN108737132 B CN 108737132B CN 201710243613 A CN201710243613 A CN 201710243613A CN 108737132 B CN108737132 B CN 108737132B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0686—Additional information in the notification, e.g. enhancement of specific meta-data
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
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Abstract
The application discloses a method and a device for processing alarm information, wherein the method comprises the following steps: and the server acquires the processing progress information corresponding to the alarm information and determines whether to send the alarm information according to the processing progress information corresponding to the alarm information. According to the method, the processing progress information comprises whether the fault corresponding to the alarm information is being processed by the current user, so that whether the received alarm information is sent to the client used by the relevant responsible person is determined according to the processing progress information corresponding to the alarm information, the alarm information corresponding to the fault being processed does not need to be sent to the relevant responsible person again, and meanwhile, the operation load of the terminal is effectively reduced.
Description
Technical Field
The present application relates to the field of computer technologies, and in particular, to a method and an apparatus for processing alarm information.
Background
With the continuous development of computer technology and network technology, more and more service providers provide different services for users based on networks.
At present, in order to provide stable and high-quality service for a user through a network, a monitoring alarm system is generally established, the network providing service for the user is monitored in real time through the monitoring alarm system, and when the network is monitored to be abnormal, the network generates alarm information and displays the alarm information to a related responsible person through a terminal.
Specifically, the monitoring alarm system receives alarm information sent by the application systems, sets an alarm buffer area according to each application system, judges whether to display the alarm information according to the alarm information for the received alarm information, and displays the alarm information to be displayed on the terminal in a readable manner according to the judgment result.
In the above-mentioned method, however, the number of times of checking each alarm message in the alarm buffer periodically at preset time intervals exceeds a preset threshold, if the number of times of the alarm message does not exceed the preset threshold, the alarm message needs to be presented on the terminal in a readable manner, this may cause the user to start processing the fault corresponding to a certain alarm information after the user has received the alarm information for the first time, however, since the failure processing requires a certain time, the alarm information in the alarm buffer is repeatedly displayed on the terminal (i.e. repeatedly sent to the user) at preset time intervals before the number of times of the alarm information accumulated in the alarm buffer reaches the preset threshold value during the time of processing the failure, which causes annoyance and inconvenience to the user and also increases the operation load of the terminal.
Disclosure of Invention
The embodiment of the application provides an alarm information processing method and device, which are used for solving the problems that in the prior art, within the time of processing a fault by a user, the received alarm information corresponding to the fault being processed by the user is still repeatedly sent to the user, so that the user is disturbed and inconvenient, and the operation responsibility of a terminal is increased.
The embodiment of the application provides an alarm information processing method, which comprises the following steps:
the server acquires processing progress information corresponding to the alarm information;
and determining whether to send the alarm information according to the processing progress information corresponding to the alarm information.
Preferably, the method further comprises: and determining the grade of the alarm information, and acquiring the processing progress information corresponding to the alarm information under the condition that the grade of the alarm information exceeds the preset grade.
Preferably, when the processing progress information corresponding to the alarm information includes first preset information, it is determined not to send the alarm information, and when the processing progress information corresponding to the alarm information includes second preset information, it is determined to send the alarm information.
Preferably, when the processing progress information corresponding to the alarm information includes first preset information and a time interval between the alarm information and the alarm information which is sent last time and is the same as the alarm information does not exceed a preset first threshold, it is determined that the alarm information is not sent, when the processing progress information corresponding to the alarm information includes the first preset information and a time interval between the alarm information and the alarm information which is sent last time and is the same as the alarm information exceeds a preset first threshold, it is determined that the alarm information is sent, and when the processing progress information corresponding to the alarm information includes second preset information, it is determined that the alarm information is sent.
Preferably, when the processing progress information corresponding to the alarm information includes second preset information and the time interval between the alarm information and the alarm information that is the same as the alarm information and is sent last time does not exceed a preset second threshold, it is determined not to send the alarm information, when the processing progress information corresponding to the alarm information includes the second preset information and the time interval between the alarm information and the alarm information that is the same as the alarm information and is sent last time exceeds a preset second threshold, it is determined to send the alarm information, when the processing progress information corresponding to the alarm information includes first preset information and the time interval between the alarm information and the alarm information that is the same as the alarm information and is sent last time does not exceed a preset first threshold, it is determined not to send the alarm information, when the processing progress information corresponding to the alarm information includes the first preset information, and the time interval between the alarm information and the alarm information which is sent last time and is the same as the alarm information exceeds a first threshold value, the alarm information is determined to be sent.
Preferably, when the determined result is that the alarm information is sent and the number of sending the alarm information is at least two, the method further includes: and merging the alarm information corresponding to the same client, and sending the merged alarm information to the client.
Preferably, the method further comprises: and receiving and updating new processing progress information corresponding to the alarm information returned by the client.
The embodiment of the application provides an alarm information processing method, which comprises the following steps:
the client receives alarm information sent by the server;
prompting a user that alarm information exists currently and prompting the user to input new processing progress information corresponding to the alarm information;
and sending the new processing progress information corresponding to the input alarm information to a server.
An embodiment of the present application provides an alarm information processing apparatus, including:
the acquisition module is used for acquiring processing progress information corresponding to the alarm information by the server;
and the determining module is used for determining whether to send the alarm information according to the processing progress information corresponding to the alarm information.
Preferably, the apparatus further comprises: and the grade determining module is used for determining the grade of the alarm information and acquiring the processing progress information corresponding to the alarm information under the condition that the grade of the alarm information exceeds the preset grade.
Preferably, the determining module is specifically configured to determine not to send the alarm information when the processing progress information corresponding to the alarm information includes first preset information, and determine to send the alarm information when the processing progress information corresponding to the alarm information includes second preset information.
Preferably, the determining module is specifically configured to determine not to send the alarm information when the processing progress information corresponding to the alarm information includes first preset information and a time interval between the alarm information and the alarm information that is sent the last time and is the same as the alarm information does not exceed a preset first threshold, determine to send the alarm information when the processing progress information corresponding to the alarm information includes the first preset information and a time interval between the alarm information and the alarm information that is sent the last time and is the same as the alarm information exceeds the preset first threshold, and determine to send the alarm information when the processing progress information corresponding to the alarm information includes second preset information.
Preferably, the determining module is specifically configured to determine not to send the alarm information when the processing progress information corresponding to the alarm information includes second preset information and a time interval between the alarm information and the alarm information that is the same as the alarm information and sent last time does not exceed a preset second threshold, determine to send the alarm information when the processing progress information corresponding to the alarm information includes the second preset information and a time interval between the alarm information and the alarm information that is the same as the alarm information and sent last time exceeds a preset second threshold, determine not to send the alarm information when the processing progress information corresponding to the alarm information includes the first preset information and a time interval between the alarm information and the alarm information that is the same as the alarm information and sent last time does not exceed a preset first threshold, determine not to send the alarm information when the processing progress information corresponding to the alarm information includes the first preset information, and the time interval between the alarm information and the alarm information which is sent last time and is the same as the alarm information exceeds a first threshold value, the alarm information is determined to be sent.
Preferably, the apparatus further comprises: and the merging and sending module is used for merging the alarm information corresponding to the same client and sending the merged alarm information to the client when the result determined by the determining module is that the alarm information is sent and the number of the sent alarm information is at least two.
Preferably, the apparatus further comprises: and the receiving and updating module is used for receiving and updating new processing progress information corresponding to the alarm information returned by the client.
An embodiment of the present application provides an alarm information processing apparatus, including:
the receiving module is used for receiving the alarm information sent by the server by the client;
the prompting module is used for prompting a user that the alarm information exists currently and prompting the user to input new processing progress information corresponding to the alarm information;
and the sending module is used for sending the new processing progress information corresponding to the input alarm information to a server.
The embodiment of the application provides an alarm information processing method and device, wherein the method comprises the following steps: and the server acquires the processing progress information corresponding to the alarm information and determines whether to send the alarm information according to the processing progress information corresponding to the alarm information. According to the method, the processing progress information comprises whether the fault corresponding to the alarm information is being processed by the current user, so that whether the received alarm information is sent to the client used by the relevant responsible person is determined according to the processing progress information corresponding to the alarm information, the alarm information corresponding to the fault being processed does not need to be sent to the relevant responsible person again, and meanwhile, the operation load of the terminal is effectively reduced.
Drawings
The accompanying drawings, which are included to provide a further understanding of the application and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the application and together with the description serve to explain the application and not to limit the application. In the drawings:
fig. 1 is a schematic diagram of a process of processing alarm information according to an embodiment of the present application;
fig. 2 is a schematic diagram of a framework structure of alarm information processing according to an embodiment of the present application;
fig. 3 is a first implementation manner of alarm information processing provided in an embodiment of the present application;
fig. 4 is a second implementation manner of alarm information processing provided in an embodiment of the present application;
fig. 5 is a third implementation manner of alarm information processing provided in an embodiment of the present application;
fig. 6 is a fourth implementation manner of alarm information processing provided in the embodiment of the present application;
fig. 7 is a fifth implementation manner of alarm information processing provided in an embodiment of the present application;
fig. 8 is a sixth implementation manner of alarm information processing provided in an embodiment of the present application;
fig. 9 is a seventh implementation manner of alarm information processing according to an embodiment of the present application;
fig. 10 is an eighth implementation manner of alarm information processing provided in an embodiment of the present application;
fig. 11 is a ninth implementation manner of alarm information processing provided in an embodiment of the present application;
fig. 12 is a tenth implementation manner of alarm information processing according to an embodiment of the present application;
fig. 13 is an eleventh implementation manner of alarm information processing according to an embodiment of the present application;
fig. 14 is a schematic structural diagram of alarm information processing according to an embodiment of the present application;
fig. 15 is a schematic structural diagram of another alarm information processing provided in an embodiment of the present application;
fig. 16 is a block diagram of a component structure of an alarm information processing system according to an embodiment of the present application.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the technical solutions of the present application will be described in detail and completely with reference to the following specific embodiments of the present application and the accompanying drawings. It should be apparent that the described embodiments are only some of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
Fig. 1 is a process of processing an alarm information provided in an embodiment of the present application, which specifically includes the following steps:
s101: and the server acquires processing progress information corresponding to the alarm information.
In practical application, in order to provide stable and high-quality service for a user through a network, a monitoring alarm system is usually established, the network providing service for the user is monitored in real time through the monitoring alarm system, when the network is monitored to be abnormal, the alarm system generates alarm information aiming at the abnormal network, and the alarm information is displayed to a related responsible person through a client.
It should be noted here that the alarm information may include the following basic contents: the receiver (i.e. the person receiving the alarm information), the responsible person, the work group name, the alarm specific content, etc. may add or reduce the corresponding content to the alarm information according to the actual situation.
However, in practical applications, if the alarm information generated by the alarm system is sent to the client used by the relevant responsible person each time, great annoyance is brought to the relevant responsible person, and the operation load of the client is also increased.
Further, since a part of the generated plurality of alarm information needs to be sent to the client used by the relevant responsible person, in the present application, it needs to determine which alarm information of the generated plurality of alarm information can be sent to the relevant responsible person and which alarm information does not need to be sent to the relevant responsible person.
In the embodiment of the present application, it may be determined which of the generated plurality of alarm information may be sent to the associated responsible person and which may not be sent to the associated responsible person based on the processing progress information.
Further, after the alarm system generates the alarm information, the generated alarm information may be sent to the server shown in fig. 2, and after receiving the alarm information, the server shown in fig. 2 may directly obtain processing progress information corresponding to the alarm information, where fig. 2 shows a framework structure for processing the alarm information.
It should be noted that the processing progress information may include a fault processing status (i.e., unprocessed, and processing a certain stage), and the processing progress information includes unprocessed information if the alarm information generated by the alarm system is generated for the first time, i.e., the alarm information has not been received before by the server shown in fig. 2.
In addition, in practical applications, when the alarm information received by the server belongs to the alarm system and is first sent to the server, the corresponding processing progress information is all unprocessed, that is, all the processing progress information needs to be sent to the client used by the relevant responsible person, so in the present application, it can be determined based on the processing progress information which alarm information in the generated multiple alarm information can be sent to the relevant responsible person, and before which alarm information does not need to be sent to the relevant responsible person, the received alarm information is pre-screened, and firstly, which alarm information can be sent to the relevant responsible person is preliminarily screened, and which alarm information does not need to be sent to the relevant responsible person.
In the present application, the received warning information is pre-screened, which may specifically be as shown in fig. 3: determining the level of the alarm information, acquiring the processing progress information corresponding to the alarm information when the level of the alarm information exceeds a preset level, and subsequently executing step S102, namely determining whether to send the alarm information according to the processing progress information corresponding to the alarm information.
It should be noted that the levels of the alarm information may be determined in advance according to the urgency level, the number of errors, the influence range (i.e., single machine, machine room, whole network), the error type (i.e., slow response time, service breakdown, server breakdown), etc., and the levels corresponding to different situations under the factors may be determined according to one factor, for example, the levels of the alarm information may be determined according to the urgency level according to different situations under the urgency level, i.e., the level corresponding to the urgency level is high level, the level corresponding to the urgency level is medium level, the level corresponding to the urgency level is general urgency is low level, the level corresponding to the urgency level is also low level, of course, the level corresponding to the urgency level is also 1 level, the level corresponding to the urgency level is 2 level, the level corresponding to the case where the degree of urgency is not urgent is 3.
It should be noted that, in an actual situation, not only the level of the alarm information is divided according to one factor of the degree of urgency, but also multiple different factors may be combined to use the multiple factors as a combination, determine the levels corresponding to different combination values under the combination, and determine the level of the alarm information according to a combination value included in the alarm information, for example, two factors of the degree of urgency and the influence range are used as a combination, and the combination value of the degree of urgency and the influence range is: the emergency and machine room, the emergency and single machine, the emergency and whole network, the general emergency and machine room, the general emergency and single machine, the general emergency and whole network, the non-emergency and machine room, the non-emergency and single machine, the non-emergency and whole network, the grade corresponding to each combination value is as the following table 1:
| combination value | Grade |
| Emergency and machine room | Level 1 |
| Emergency and stand-alone machine | Stage 2 |
| Emergency and whole net | Grade 3 |
| General emergency and machine room | 4 stage |
| General emergency and stand-alone | Grade 5 |
| General emergency and entire network | Grade 6 |
| Non-emergency machine room | Stage 7 |
| Non-emergency and stand-alone | Stage 8 |
| Non-emergency and whole net | Grade 9 |
TABLE 1
Assuming that the alarm information includes a combination value of no emergency and the whole network, the level of the alarm information is 9 according to table 1.
In addition, which grade criterion is used to classify the alarm information into which grades can be determined according to actual conditions.
It should be further noted that, if the level of the alarm information does not exceed the preset level, the alarm information does not need to be processed in the next step, that is, the processing progress information corresponding to the alarm information does not need to be acquired, and it is determined, based on the processing progress information, which alarm information of the generated multiple alarm information can be sent to the relevant responsible person, and which alarm information does not need to be sent to the relevant responsible person, and only needs to be recorded in the server or the database, and does not need to be sent to the relevant responsible person.
For example, if the network of the machine room is jittered, and the alarm system monitors that the video processing server and the payment server are faulty, two alarm messages, namely, alarm message a and alarm message B, are generated for the video processing server, and one alarm message, namely, alarm message C, is generated for the payment server, as shown in table 2 below:
| name of alarm information | Receiver person | Concrete content of alarm information |
| Alarm information A | Zhang San | Failure of video rendering process interface, emergency |
| Alarm information B | Li Si | Interface failure of video coding process, general emergency |
| Alarm information C | Wang Wu | Payment process interface failure, emergency |
TABLE 2
Assuming that the present invention is explained for convenience and clarity, in this example, the levels of the alarm information are divided only according to the urgency of the alarm information, and are specifically divided as the following table 3:
| urgency level of alarm information | Ranking of alarm information |
| Is not urgent | Level 1 |
| General emergency | Stage 2 |
| Emergency system | Grade 3 |
TABLE 3
As shown in fig. 4: assuming that the preset level is level 2, determining that the level of the alarm information a is level 3 according to table 2 and table 3, and determining that the level of the alarm information a exceeds the preset level 2, thereby obtaining processing progress information (i.e., unprocessed) corresponding to the alarm information a, and then, performing step S202: determining whether to send the alarm information A or not according to the unprocessed processing progress information which corresponds to the alarm information A;
as shown in fig. 5: determining that the grade of the alarm information B is 2 grade according to the tables 2 and 3, and determining that the grade of the alarm information B does not exceed the preset grade 2, so that the alarm information B is only recorded and not sent;
the alarm information determines that the level of the alarm information C is 3 according to tables 2 and 3, and determines that the level of the alarm information C exceeds a preset level 2, so that processing progress information (i.e., unprocessed) corresponding to the alarm information C is obtained, and subsequently, step S202 is executed: and determining whether to send the alarm information C according to the unprocessed processing progress information which corresponds to the alarm information C.
S102: and determining whether to send the alarm information according to the processing progress information corresponding to the alarm information.
In the application, after the processing progress information corresponding to the alarm information is acquired, whether the alarm information is sent or not can be determined according to the processing progress information corresponding to the alarm information.
Further, the present application provides an implementation manner for determining whether to send the alarm information according to the processing progress information corresponding to the alarm information, which is specifically shown in fig. 6:
when the processing progress information corresponding to the alarm information comprises first preset information, determining not to send the alarm information;
and when the processing progress information corresponding to the alarm information comprises second preset information, determining to send the alarm information.
It should be noted that the first preset information may be a stage being processed, and the second preset information may be unprocessed.
Continuing the above example, as shown in fig. 7, assuming that the first preset information is at a certain stage being processed and the second preset information is unprocessed, after the server obtains the unprocessed processing progress information included in the processing progress information corresponding to the alarm information a and determines that the preset information included in the processing progress information corresponding to the alarm information a is unprocessed, it determines to send the alarm information a;
and after the server acquires the unprocessed processing progress information corresponding to the alarm information C, determining that the preset information included in the processing progress information corresponding to the alarm information C is unprocessed, and then determining to send the alarm information C.
Further, in practical application, it is assumed that the first preset information is a stage being processed, and the processing progress information corresponding to the alarm information a received by the server includes the stage being processed, it is determined that the alarm information a is not to be transmitted to the relevant person in charge again according to the above-described providing embodiment, thus, the alarm information A is not sent to the relevant person after being received each time, if the relevant person is in the process of processing the fault corresponding to the alarm information A, the failure corresponding to the alarm information a is forgotten to be repaired continuously for some reasons, which may result in that the failure corresponding to the alarm information a is not repaired all the time, and therefore, in the present application, another embodiment is further provided for determining whether to send the alarm information according to the processing progress information corresponding to the alarm information, which is specifically shown in fig. 8:
when the processing progress information corresponding to the alarm information comprises first preset information and the time interval between the alarm information and the alarm information which is sent last and is the same as the alarm information does not exceed a preset first threshold value, determining not to send the alarm information;
when the processing progress information corresponding to the alarm information comprises first preset information and the time interval between the alarm information and the alarm information which is sent last and is the same as the alarm information exceeds a preset first threshold value, determining to send the alarm information;
and when the processing progress information corresponding to the alarm information comprises second preset information, determining to send the alarm information.
Continuing the above example, after the alarm information a and the alarm information C are sent to the client, subsequently, the processing progress information corresponding to the alarm information a returned by the client is received as unprocessed, and the processing progress information corresponding to the alarm information C is a stage being processed.
Suppose that the server receives the alarm information a and the alarm information C sent by the alarm system again after 30 seconds, as shown in table 4 below:
| name of alarm information | Receiver person | Concrete content of alarm information |
| Alarm information A | Zhang San | Failure of video rendering process interface, emergency |
| Alarm information C | Wang Wu | Payment process interface failure, emergency |
TABLE 4
As shown in fig. 9, it is determined that the level of the alarm information a is 3 levels according to table 3 and table 4, and therefore, processing progress information (i.e., unprocessed) corresponding to the alarm information a is obtained, assuming that the first preset information is in a certain processing stage, the second preset information is unprocessed, the preset first threshold is 1 minute, and after the server obtains the processing progress information including unprocessed information corresponding to the alarm information a, determining that the preset information included in the processing progress information corresponding to the alarm information a is unprocessed, determining to send the alarm information a;
as shown in fig. 10, it is determined that the level of the alarm information C is 3 levels according to table 3 and table 4, therefore, the processing progress information corresponding to the alarm information C is obtained (i.e., a certain stage is being processed), assuming that the first preset information is the certain stage being processed, the second preset information is unprocessed, the preset first threshold is 1 minute, after the server obtains the processing progress information corresponding to the alarm information C and including the certain stage being processed, it is determined that the preset information included in the processing progress information corresponding to the alarm information C is the certain stage being processed, and it is determined that the time interval between the alarm information C and the alarm information C sent last time is 30 seconds and does not exceed 1 minute (i.e., the preset first threshold), it is determined that the alarm information C is not to be sent.
Further, since the alarm information generated by the alarm system is frequently generated within a period of time, it may happen that after the server sends the alarm information D that the processing progress information is unprocessed to the client for the first time, the received new processing progress information returned by the client is also unprocessed, and meanwhile, the server receives the alarm information D again at this time, and it is necessary to determine whether the alarm information D needs to be sent to the client, so that the client can receive the alarm information D frequently, and therefore, in this application, an embodiment of determining whether to send the alarm information according to the processing progress information corresponding to the alarm information is also provided, which is specifically shown in fig. 11:
when the processing progress information corresponding to the alarm information comprises second preset information and the time interval between the alarm information and the alarm information which is sent last and is the same as the alarm information does not exceed a preset second threshold value, determining not to send the alarm information;
when the processing progress information corresponding to the alarm information comprises second preset information and the time interval between the alarm information and the alarm information which is sent last and is the same as the alarm information exceeds a preset second threshold value, determining to send the alarm information;
when the processing progress information corresponding to the alarm information comprises first preset information and the time interval between the alarm information and the alarm information which is sent last and is the same as the alarm information does not exceed a preset first threshold value, determining not to send the alarm information;
and when the processing progress information corresponding to the alarm information comprises first preset information and the time interval between the alarm information and the alarm information which is sent last and is the same as the alarm information exceeds a first threshold value, determining to send the alarm information.
Continuing with the example shown in fig. 7, it is assumed that after the alarm information a and the alarm information C are sent to the client, subsequently, the processing progress information corresponding to the alarm information a returned by the client is received as unprocessed, and the processing progress information corresponding to the alarm information C is a stage being processed.
Suppose that after 1 minute, the server receives the alarm information a and the alarm information C sent by the alarm system again, as shown in table 4 above.
As shown in fig. 12, it is determined that the level of the alarm information a is 3 levels according to table 3 and table 4, and therefore, processing progress information (i.e., unprocessed) corresponding to the alarm information a is obtained, assuming that the first preset information is in a processing stage, the second preset information is unprocessed, the preset first threshold is 30 seconds, the second threshold is 20 seconds, and after the server obtains the processing progress information including unprocessed information corresponding to the alarm information a, it is determined that the preset information included in the processing progress information corresponding to the alarm information a is unprocessed, and it is determined that a time interval between the alarm information a and the alarm information a sent last time exceeds 20 seconds (i.e., the preset second threshold) after the server obtains the unprocessed processing progress information including the unprocessed information corresponding to the alarm information a, and it is determined that the alarm information a is sent last time;
as shown in fig. 13, it is determined that the level of the alarm information C is 3 according to table 3 and table 4, therefore, the processing progress information corresponding to the alarm information C is obtained (i.e., a certain stage is being processed), and assuming that the first preset information is the certain stage being processed, the second preset information is unprocessed, the preset first threshold is 30 seconds, the second threshold is 20 seconds, and after the server obtains the processing progress information corresponding to the alarm information C and including the certain stage being processed, it determines that the time interval between the alarm information C and the alarm information C sent last time is 1 minute exceeding 30 seconds (i.e., the preset first threshold), and then it determines to send the alarm information C.
Here, the second threshold may be the same as or different from the first threshold.
Further, in order to reduce the number of sending times to the client used by the relevant responsible person and further reduce the operation load of the client, in the present application, after determining which alarm information needs to be sent to the relevant responsible person in the currently received alarm information, the alarm information may be merged and the merged alarm information is sent to the relevant responsible person.
The application provides an implementation mode for merging alarm information, and specifically, the alarm information corresponding to the same client can be merged and the merged alarm information is sent to the client.
For example, a terminal of the machine room network includes 10 applications, where failures of the 10 applications are received and responsible for the same person, and when the machine room network is jittered, interfaces of the 10 applications all perform failure alarm, so as to generate 10 alarm messages, and determine to send the 10 alarm messages to the clients used by the relevant responsible persons.
It should be noted that, the above is only an implementation of merging alarm information, and the merging of alarm information corresponding to the same client and the same network node (e.g., a certain device in the network) may also be combined into one alarm information, and it may be determined according to which merging standard the alarm information is merged according to practice, which is not described herein any more.
Further, in the present application, while sending the alarm information to the client used by the relevant responsible person, the relevant responsible person may be notified in various ways, such as a telephone, a short message service, a QQ, a WeChat, and the like.
In addition, in the application, when the related responsible person is notified in multiple ways, which ways to notify the related responsible person are determined according to the determined level of the alarm information, the higher the level is, the more notification ways are simultaneously adopted, and the lower the level is, the fewer notification ways are simultaneously adopted.
Further, the client shown in fig. 2 receives the alarm information sent by the server, and after receiving the alarm information, prompts the user that the alarm information currently exists, and at the same time, prompts the user to input new processing progress information corresponding to the alarm information in the specified area of the client, and subsequently, after the user processes the fault corresponding to the alarm information, the user may input new processing progress information in the specified area of the client according to the progress of the fault processing, for example, assuming that the received processing progress information currently corresponding to a certain alarm information includes unprocessed processing progress information, the user may process the fault corresponding to the alarm information, may input new processing progress information (e.g., a certain stage is being processed) in the specified area of the client according to the processing progress, and send the input new processing progress information corresponding to the alarm information to the server.
It should be noted that, if the relevant responsible person is handling the fault corresponding to the alarm information, it may input that the fault is being handled in the specified area of the client, and if the relevant responsible person is not handling the fault corresponding to the alarm information, it may input that the fault is not being handled in the specified area of the client, and if the relevant responsible person is not responding to the alarm information.
In addition, in the application, the user can be prompted to have the alarm information currently through modes of prompting voice, voice playing, vibration and the like.
Further, after receiving new processing progress information corresponding to the alarm information returned by the client, the server shown in fig. 2 needs to find the stored processing progress information corresponding to the alarm information, replace the received new processing progress information with the previously stored processing progress information corresponding to the alarm information, and at the same time, record the time for updating the processing progress information, the processing person for processing the fault corresponding to the alarm information, the location of the processing person, and the like.
It should be noted that, if the relevant responsible person does not respond to the alarm information received by the client, that is, new processing progress information is not input in the designated area of the client, the processing progress information of the saved alarm information is not updated, and the processing progress information is still in a state before being sent.
In addition, it should be noted that, the relevant responsible person may also view, through the client, current processing progress information corresponding to the alarm information stored in the server or the database, and a statistical result of the alarm information.
Based on the same idea, the alarm information processing method provided in the embodiment of the present application further provides an alarm information processing and playing device.
As shown in fig. 14, an alarm information processing apparatus provided in an embodiment of the present application includes:
an obtaining module 1401, configured to obtain, by a server, processing progress information corresponding to the alarm information;
the determining module 1402 is configured to determine whether to send the alarm information according to the processing progress information corresponding to the alarm information.
The device further comprises:
the level determining module 1403 is configured to determine the level of the alarm information, and acquire the processing progress information corresponding to the alarm information when the level of the alarm information exceeds a preset level.
The determining module 1402 is specifically configured to determine not to send the alarm information when the processing progress information corresponding to the alarm information includes first preset information, and determine to send the alarm information when the processing progress information corresponding to the alarm information includes second preset information.
The determining module 1402 is specifically configured to determine not to send the alarm information when the processing progress information corresponding to the alarm information includes first preset information and a time interval between the alarm information and the alarm information that is sent the same as the alarm information last time does not exceed a preset first threshold, determine to send the alarm information when the processing progress information corresponding to the alarm information includes the first preset information and a time interval between the alarm information and the alarm information that is sent the same as the alarm information last time exceeds the preset first threshold, and determine to send the alarm information when the processing progress information corresponding to the alarm information includes second preset information.
The determining module 1402 is specifically configured to determine not to send the warning message when the processing progress information corresponding to the warning message includes second preset information and a time interval between the warning message and a warning message that is the same as the warning message and sent last time does not exceed a preset second threshold, determine to send the warning message when the processing progress information corresponding to the warning message includes the second preset information and a time interval between the warning message and a warning message that is the same as the warning message and sent last time exceeds a preset second threshold, determine not to send the warning message when the processing progress information corresponding to the warning message includes the first preset information and a time interval between the warning message and a warning message that is the same as the warning message and sent last time does not exceed a preset first threshold, determine not to send the warning message when the processing progress information corresponding to the warning message includes the first preset information, and the time interval between the alarm information and the alarm information which is sent last time and is the same as the alarm information exceeds a first threshold value, the alarm information is determined to be sent.
The device further comprises:
a merging and sending module 1404, configured to, when the result determined by the determining module 1402 is that the alarm information is sent and the number of sent alarm information is at least two, merge the alarm information corresponding to the same client, and send the merged alarm information to the client.
The device further comprises:
and the receiving and updating module 1405 is configured to receive and update new processing progress information corresponding to the alarm information returned by the client.
It should be noted that the above modules are all located in the server.
As shown in fig. 15, an alarm information processing apparatus provided in an embodiment of the present application includes:
a receiving module 1501, configured to receive, by a client, alarm information sent by a server;
a prompt module 1502, configured to prompt a user that there is currently alarm information, and prompt the user to input new processing progress information corresponding to the alarm information;
a sending module 1503, configured to send the new processing progress information corresponding to the input alarm information to the server.
It should be noted that the above modules are all located in the client.
In addition, an embodiment of the present application further provides an alarm information processing system, where the system includes:
a processor, a computer readable memory, and a computer readable storage medium;
the program is used for acquiring the processing progress information corresponding to the alarm information and determining whether to send the alarm information according to the processing progress information corresponding to the alarm information;
the program is stored on the computer readable storage medium for execution by the processor via the computer readable memory.
The processor, the computer readable memory, and the computer readable storage medium may be implemented with the processor, the internal memory, and the external memory of fig. 16.
Fig. 16 is a block diagram of the alarm information processing system, in which the main components of the alarm information processing system are shown. In fig. 16, the processor 1610, the internal memory 1605, the bus bridge 1620, and the network interface 1615 are connected to the system bus 1640, the bus bridge 1620 is connected to the system bus 1640 and the I/O bus 1645, the I/O interface is connected to the I/O bus 1645, and a USB interface and an external memory are connected to the I/O interface. In FIG. 16, processor 1610 may be one or more processors, each of which may have one or more processor cores; the internal memory 1605 is a volatile memory such as registers, buffers, various types of random access memory, or the like; when the warning information processing system is running, the data in the internal memory 1605 includes an operating system and application programs; the network interface 1615 may be an ethernet interface, a fiber optic interface, or the like; system bus 1640 may be used to transfer data information, address information, and control information; bus bridge 1620 may be used to perform protocol conversion, to convert a system bus protocol to an I/O protocol, or to convert an I/O protocol to a system bus protocol for data transmission; the I/O bus 1645 is used for data and control information, and may also be used for bus termination resistors or circuits to reduce signal reflection interference; the I/O interface 1630 is mainly connected to various external devices, such as a keyboard, a mouse, a sensor, etc., the flash memory can be connected to the I/O bus through the USB interface, and the external memory is a nonvolatile memory, such as a hard disk, an optical disk, etc. After the alarm information processing system is operated, the processor can read the data stored in the external memory into the internal memory and process the system instructions stored in the internal memory to complete the functions of the operating system and the application program. The example alert information processing system may be located on a desktop, laptop, tablet, smartphone, or the like.
Preferably, the program is further configured to determine a level of the warning information, and acquire processing progress information corresponding to the warning information when the level of the warning information exceeds a preset level.
Preferably, the program is further configured to determine not to send the alarm information when the processing progress information corresponding to the alarm information includes first preset information, and determine to send the alarm information when the processing progress information corresponding to the alarm information includes second preset information.
Preferably, the program is further configured to determine not to send the alarm information when the processing progress information corresponding to the alarm information includes first preset information and a time interval between the alarm information and alarm information that is the same as the alarm information and is sent last time does not exceed a preset first threshold, determine to send the alarm information when the processing progress information corresponding to the alarm information includes the first preset information and a time interval between the alarm information and alarm information that is the same as the alarm information and is sent last time exceeds a preset first threshold, and determine to send the alarm information when the processing progress information corresponding to the alarm information includes second preset information.
Preferably, the program is further configured to determine not to send the alarm information when the processing progress information corresponding to the alarm information includes second preset information and a time interval between the alarm information and the alarm information that is the same as the alarm information and sent last time does not exceed a preset second threshold, determine to send the alarm information when the processing progress information corresponding to the alarm information includes the second preset information and a time interval between the alarm information and the alarm information that is the same as the alarm information and sent last time exceeds a preset second threshold, determine not to send the alarm information when the processing progress information corresponding to the alarm information includes the first preset information and a time interval between the alarm information and the alarm information that is the same as the alarm information and sent last time does not exceed a preset first threshold, determine not to send the alarm information when the processing progress information corresponding to the alarm information includes the first preset information, and the time interval between the alarm information and the alarm information which is sent last time and is the same as the alarm information exceeds a first threshold value, the alarm information is determined to be sent.
Preferably, the program is further configured to, when the determined result is that the alarm information is sent and the number of sent alarm information is at least two, merge alarm information corresponding to the same client, and send the merged alarm information to the client.
Preferably, the program is further configured to receive and update new processing progress information corresponding to the alarm information returned by the client.
It should be noted that the above programs are all located in the server.
Secondly, an alarm information processing system provided in an embodiment of the present application includes:
a processor, a computer readable memory, and a computer readable storage medium;
and the program is used for receiving the alarm information sent by the server by the client, prompting the user that the alarm information exists currently, prompting the user to input new processing progress information corresponding to the alarm information, and sending the input new processing progress information corresponding to the alarm information to the server.
It should be noted that the above programs are all located in the client. The processor, the computer readable memory, and the computer readable storage medium may be implemented with the processor, the internal memory, and the external memory of fig. 16.
In a typical configuration, a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.
The memory may include forms of volatile memory in a computer readable medium, Random Access Memory (RAM) and/or non-volatile memory, such as Read Only Memory (ROM) or flash memory (flash RAM). Memory is an example of a computer-readable medium.
Computer-readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), Static Random Access Memory (SRAM), Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), Read Only Memory (ROM), Electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), Digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, a computer readable medium does not include a transitory computer readable medium such as a modulated data signal and a carrier wave.
It should also be noted that the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.
As will be appreciated by one skilled in the art, embodiments of the present application may be provided as a method, system, or computer program product. Accordingly, the present application may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The above description is only an example of the present application and is not intended to limit the present application. Various modifications and changes may occur to those skilled in the art. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present application should be included in the scope of the claims of the present application.
Claims (12)
1. An alarm information processing method is characterized by comprising the following steps:
the server acquires processing progress information corresponding to the alarm information;
determining whether to send the alarm information according to the processing progress information corresponding to the alarm information,
wherein the method further comprises:
receiving and updating new processing progress information corresponding to the alarm information returned by the client, replacing the processing progress information corresponding to the alarm information with the new processing progress information,
wherein, according to the processing progress information corresponding to the alarm information, determining whether to send the alarm information comprises:
when the processing progress information corresponding to the alarm information comprises first preset information, determining not to send the alarm information;
and when the processing progress information corresponding to the alarm information comprises second preset information, determining to send the alarm information, wherein the first preset information is a certain stage in processing, and the second preset information is unprocessed.
2. The method of claim 1, wherein the method further comprises:
determining the grade of the alarm information;
and acquiring processing progress information corresponding to the alarm information under the condition that the grade of the alarm information exceeds a preset grade.
3. The method of claim 1, wherein determining whether to send the alarm information according to the processing progress information corresponding to the alarm information specifically comprises:
when the processing progress information corresponding to the alarm information comprises first preset information and the time interval between the alarm information and the alarm information which is sent last and is the same as the alarm information does not exceed a preset first threshold value, determining not to send the alarm information;
when the processing progress information corresponding to the alarm information comprises first preset information and the time interval between the alarm information and the alarm information which is sent last and is the same as the alarm information exceeds a preset first threshold value, determining to send the alarm information;
and when the processing progress information corresponding to the alarm information comprises second preset information, determining to send the alarm information.
4. The method of claim 1, wherein determining whether to send the alarm information according to the processing progress information corresponding to the alarm information specifically comprises:
when the processing progress information corresponding to the alarm information comprises second preset information and the time interval between the alarm information and the alarm information which is sent last and is the same as the alarm information does not exceed a preset second threshold value, determining not to send the alarm information;
when the processing progress information corresponding to the alarm information comprises second preset information and the time interval between the alarm information and the alarm information which is sent last and is the same as the alarm information exceeds a preset second threshold value, determining to send the alarm information;
when the processing progress information corresponding to the alarm information comprises first preset information and the time interval between the alarm information and the alarm information which is sent last and is the same as the alarm information does not exceed a preset first threshold value, determining not to send the alarm information;
and when the processing progress information corresponding to the alarm information comprises first preset information and the time interval between the alarm information and the alarm information which is sent last and is the same as the alarm information exceeds a first threshold value, determining to send the alarm information.
5. The method of claim 1, wherein when the determined result is that the alarm information is transmitted and the number of transmitted alarm information is at least two, the method further comprises:
and merging the alarm information corresponding to the same client, and sending the merged alarm information to the client.
6. An alarm information processing method is characterized by comprising the following steps:
the client receives alarm information sent by the server;
prompting a user that alarm information exists currently and prompting the user to input new processing progress information corresponding to the alarm information;
sending the new processing progress information corresponding to the input alarm information to a server,
wherein the alarm information is determined by the server whether to be transmitted according to the processing progress information corresponding to the alarm information, and the new processing progress information is used by the server to replace the processing progress information corresponding to the alarm information,
when the processing progress information corresponding to the alarm information comprises first preset information, the server determines not to send the alarm information, and when the processing progress information corresponding to the alarm information comprises second preset information, the server determines to send the alarm information, wherein the first preset information is that the alarm information is being processed at a certain stage, and the second preset information is unprocessed.
7. An alarm information processing apparatus characterized by comprising:
the acquisition module is used for acquiring processing progress information corresponding to the alarm information by the server;
the determining module is used for determining whether to send the alarm information according to the processing progress information corresponding to the alarm information; and
a receiving and updating module for receiving and updating the new processing progress information corresponding to the alarm information returned by the client, and replacing the processing progress information corresponding to the alarm information with the new processing progress information,
wherein the determination module is to:
when the processing progress information corresponding to the alarm information comprises first preset information, determining not to send the alarm information, and when the processing progress information corresponding to the alarm information comprises second preset information, determining to send the alarm information, wherein the first preset information is that a certain stage is being processed, and the second preset information is unprocessed.
8. The apparatus of claim 7, wherein the apparatus further comprises:
and the grade determining module is used for determining the grade of the alarm information and acquiring the processing progress information corresponding to the alarm information under the condition that the grade of the alarm information exceeds the preset grade.
9. The apparatus according to claim 7, wherein the determining module is specifically configured to determine not to send the alarm information when the processing progress information corresponding to the alarm information includes first preset information and a time interval between the alarm information and the alarm information that is the same as the alarm information and sent last time does not exceed a preset first threshold, determine to send the alarm information when the processing progress information corresponding to the alarm information includes the first preset information and a time interval between the alarm information and the alarm information that is the same as the alarm information and sent last time exceeds a preset first threshold, and determine to send the alarm information when the processing progress information corresponding to the alarm information includes second preset information.
10. The apparatus according to claim 7, wherein the determining module is specifically configured to determine not to send the alarm information when the processing progress information corresponding to the alarm information includes second preset information and a time interval between the alarm information and the alarm information identical to the alarm information sent last time does not exceed a preset second threshold, determine to send the alarm information when the processing progress information corresponding to the alarm information includes the second preset information and a time interval between the alarm information and the alarm information identical to the alarm information sent last time exceeds a preset second threshold, determine not to send the alarm information when the processing progress information corresponding to the alarm information includes the first preset information and a time interval between the alarm information and the alarm information identical to the alarm information sent last time does not exceed a preset first threshold, and when the processing progress information corresponding to the alarm information comprises first preset information and the time interval between the alarm information and the alarm information which is sent last and is the same as the alarm information exceeds a first threshold value, determining to send the alarm information.
11. The apparatus of claim 7, wherein the apparatus further comprises:
and the merging and sending module is used for merging the alarm information corresponding to the same client and sending the merged alarm information to the client when the result determined by the determining module is that the alarm information is sent and the number of the sent alarm information is at least two.
12. An alarm information processing apparatus characterized by comprising:
the receiving module is used for receiving the alarm information sent by the server by the client;
the prompting module is used for prompting a user that the alarm information exists currently and prompting the user to input new processing progress information corresponding to the alarm information;
a sending module for sending the new processing progress information corresponding to the input alarm information to a server,
wherein the alarm information is determined by the server whether to be transmitted according to the processing progress information corresponding to the alarm information, and the new processing progress information is used by the server to replace the processing progress information corresponding to the alarm information,
when the processing progress information corresponding to the alarm information comprises first preset information, the server determines not to send the alarm information, and when the processing progress information corresponding to the alarm information comprises second preset information, the server determines to send the alarm information, wherein the first preset information is that the alarm information is being processed at a certain stage, and the second preset information is unprocessed.
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| CN109194532B (en) * | 2018-11-07 | 2020-05-01 | 广东电网有限责任公司 | Method and device for pushing power grid alarm information |
| CN113039751B (en) * | 2018-11-27 | 2023-10-31 | 蚂蚁矿池科技有限公司 | Fault notification method, device and equipment |
| CN109639490B (en) * | 2018-12-18 | 2020-09-18 | 网宿科技股份有限公司 | Downtime notification method and device |
| CN110136406A (en) * | 2019-05-28 | 2019-08-16 | 上海闻泰信息技术有限公司 | Abnormal prompt device and method for common equipment |
| CN110673555A (en) * | 2019-09-21 | 2020-01-10 | 苏州浪潮智能科技有限公司 | Fault phenomenon abnormity early warning method and system based on MES system |
| CN111047276B (en) * | 2019-11-14 | 2023-11-10 | 惠州市千秋软件开发有限公司 | Intelligent plan flow state tracking method for Internet of things |
| CN111342980A (en) * | 2020-02-25 | 2020-06-26 | 京东数字科技控股有限公司 | Early warning information spreading method, system, computer equipment and storage medium |
| CN112969151B (en) * | 2021-04-30 | 2022-03-29 | 中国银行股份有限公司 | Short message monitoring method, device and equipment |
| CN114064421B (en) * | 2021-11-16 | 2022-04-22 | 展讯通信（上海）有限公司 | Alarm processing method and device |
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| US9015531B2 (en) * | 2011-12-14 | 2015-04-21 | International Business Machines Corporation | Preventing distribution of a failure |
| CN103903184A (en) * | 2012-12-24 | 2014-07-02 | 天津市电力公司 | Method for processing information between power distribution network first-aid repair command platform and mobile terminal |
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