CN108510287B - Client return visit judgment method, electronic device and computer readable storage medium - Google Patents
Client return visit judgment method, electronic device and computer readable storage medium Download PDFInfo
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Abstract
The invention discloses a client return visit judgment method, an electronic device and a computer readable storage medium, and belongs to the technical field of embedded points. A method for judging client return visit comprises the following steps: s1, setting a buried point on the APP page for recording the operation behavior of the client on the APP page; s2, recording the start event information generated after the start type embedding point is triggered; s3, judging whether completion event information generated after an ending type embedding point corresponding to the triggered starting type embedding point is triggered is received within a preset time interval, if not, executing the step S4, and if so, directly ending; and S4, generating a generation type breakpoint and sending the generation type breakpoint to the customer service system. According to the invention, by embedding points on some specific APP pages, customer service staff can visit the customer in time when the operation of the customer APP page is difficult, and help the customer to solve the problem, so that the condition that the customer runs off due to the problem caused by the APP operation is avoided.
Description
Technical Field
The invention relates to the technical field of embedded points, in particular to a method for judging return visit of a client, an electronic device and a computer readable storage medium.
Background
With the rapid development of the internet, various applications of APP are very widely used.
However, customers often encounter various problems when operating APPs; such as: failure of registration for a plurality of times; checking for multiple failures of the policy; no payment is made for a few days after the order is submitted, and so on. It is likely that the benefit may be affected by the loss of a portion of the customers to the company, and if problems are encountered, intervention may be made by return visits from the agent as soon as possible, leaving a portion of the customers to the maximum. However, some customers have some problems when operating the front-end APP, but do not need or dislike the seat return visit service, and if the customer intervenes by using the seat return visit, the customer feels harassed, and the customer experience is poor.
Disclosure of Invention
The technical problem to be solved by the invention is to provide a method for judging client return visit, an electronic device and a computer readable storage medium for overcoming the problem that the client runs off due to difficulty when the client operates an APP in the prior art, and help the client to solve the problem in time through proper return visit intervention so as to reserve the client to the maximum extent and improve the client experience.
The invention solves the technical problems through the following technical scheme:
a method for judging client return visit comprises the following steps:
s1, setting embedded points on the APP page, wherein the embedded points record the operation behaviors of the client on the APP page, the embedded points comprise start embedded points and end embedded points, and the start embedded points and the end embedded points are arranged on the APP page in a one-to-one correspondence manner;
s2, recording start event information generated after the start type buried point is triggered, wherein the start event information comprises a buried point name, a telephone number of a client, a device number, trigger time and a client number;
s3, judging whether completion event information generated after an ending type embedding point corresponding to the triggered starting type embedding point is triggered is received within a preset time interval, wherein the completion event information comprises an embedding point name, a telephone number of a client, an equipment number, triggering time and a client number, if not, executing the step S4, and if so, deleting the corresponding starting event information and the completion event information and then ending;
and S4, generating a generation type breakpoint, and sending the information of the generation type breakpoint to the customer service system.
The customer service system is an artificial customer service system or an intelligent customer service system.
Further, the air conditioner is provided with a fan,
s2 is followed by:
s20, judging whether a selecting bullet frame is generated after the starting type burying point is triggered, wherein the selecting bullet frame is provided with a plurality of options, the options comprise artificial customer service, intelligent customer service and unnecessary options, if yes, executing a step S5, and if not, executing a step S3;
s5, receiving and judging the options selected by the customer, executing S6 if the options are intelligent customer service, executing S7 if the options are artificial customer service, and directly ending if the options are unnecessary;
s6, generating a generation type breakpoint, and sending the information of the generation type breakpoint to the intelligent customer service system;
and S7, generating a generation type breakpoint, and sending the information of the generation type breakpoint to the manual customer service system.
Preferably, S3 specifically includes the following substeps:
s31, circularly detecting whether completion event information generated after the completion type embedding point is triggered is received or not according to a preset detection time interval, if so, executing a step S32, and otherwise, executing a step S33;
s32, judging whether the completion event information corresponds to the recorded start event information according to the buried point name and the equipment number contained in the completion event information, if so, directly ending, and if not, executing S33;
s33, determining whether the time interval from the trigger time included in the start event information to the current time is greater than the preset time interval, if so, executing step S4, otherwise, executing step S31.
Preferably, the generation time of the breakpoint-like point is the trigger time contained in the start event information.
Preferably, the recorded start event information is deleted after generation of the class breakpoint.
The embedded point is realized by adding a statistical code into the code of the APP page, and when the statistical code is executed, the embedded point is triggered and corresponding event information is generated.
An electronic device comprising a memory and a processor, the memory having stored thereon a determination system for customer return visit executable by the processor, the determination system for customer return visit comprising:
the embedded point recording method comprises the steps that embedded points are arranged on an APP page, the embedded points record operation behaviors of a client on the APP page, the embedded points comprise beginning embedded points and ending embedded points, and the beginning embedded points and the ending embedded points are arranged on the APP page in a one-to-one corresponding mode;
the recording module is used for recording the starting event information generated after the starting type burial point is triggered, wherein the starting event information comprises the name of the burial point, the telephone number of a client, the equipment number, the triggering time and the client number;
the judging module is used for judging whether finishing event information generated after an ending type burying point corresponding to the triggered starting type burying point is triggered exists in a preset time interval, wherein the finishing event information comprises a burying point name, a telephone number of a client, an equipment number, triggering time and a client number;
and the breakpoint generation issuing module is used for generating a class breakpoint and sending the information of the class breakpoint to the customer service system when the completion event information generated after the triggering of the ending class burying point corresponding to the triggered starting class burying point is not received within a preset time interval.
Preferably, the system for determining customer return visit further comprises:
the bullet frame identification module is used for judging whether a selection bullet frame is generated after the starting type burying point is triggered, and a plurality of options are arranged on the selection bullet frame and comprise artificial customer service, intelligent customer service and unnecessary options;
the option receiving and judging module is used for receiving and judging the options selected by the customer after the selection bullet frame is generated;
and the breakpoint generating and distributing module is used for generating a generation type breakpoint according to the option selected by the customer and sending the information of the generation type breakpoint to the customer service system corresponding to the option.
A computer-readable storage medium having stored therein a determination system of return visit to a client, the determination system of return visit to a client being executable by at least one processor to cause the at least one processor to perform the steps of the determination method of return visit to a client as set forth in any one of the preceding claims.
The positive progress effects of the invention are as follows: according to the invention, through embedding points on some specific APP pages, when the customer is difficult to operate on the APP pages, the embedded points can be triggered to form breakpoints and issued to the customer service system, so that the customer service personnel can timely visit the customer after knowing the information through the customer service system, help the customer solve the problem, and improve the customer experience, thereby avoiding the situation that the customer runs off due to the problem generated by the APP operation.
Drawings
FIG. 1 is a diagram illustrating a hardware architecture of an embodiment of an electronic device according to the invention;
FIG. 2 is a schematic diagram showing program modules of a first embodiment of a system for determining a return visit of a client in an electronic device according to the present invention;
FIG. 3 is a schematic diagram showing program modules of a second embodiment of the system for determining a return visit of a client in an electronic device according to the present invention;
FIG. 4 is a flow chart of a first embodiment of the method for determining a return visit of a client according to the present invention;
FIG. 5 is a flowchart of a second embodiment of the method for determining a return visit of a client according to the present invention;
FIG. 6 is a flowchart of a third embodiment of the method for determining a return visit of a client according to the present invention;
fig. 7 shows a flowchart of determining whether generation of a class breakpoint is required in the fourth embodiment of the method for determining client return visit.
Detailed Description
The invention is further illustrated by the following examples, which are not intended to limit the scope of the invention.
First, the present invention provides an electronic device.
Fig. 1 is a schematic diagram of a hardware architecture of an electronic device according to an embodiment of the invention. In the present embodiment, the electronic device 2 is a device capable of automatically performing numerical calculation and/or information processing according to a preset or stored instruction. For example, the server may be a smart phone, a tablet computer, a notebook computer, a desktop computer, a rack server, a blade server, a tower server, or a rack server (including an independent server or a server cluster composed of a plurality of servers). As shown, the electronic device 2 includes, but is not limited to, at least a memory 21, a processor 22, a network interface 23, and a client return determination system 20, which are communicatively connected to each other via a system bus. Wherein:
the memory 21 includes at least one type of computer-readable storage medium including a flash memory, a hard disk, a multimedia card, a card type memory (e.g., SD or DX memory, etc.), a Random Access Memory (RAM), a Static Random Access Memory (SRAM), a Read Only Memory (ROM), an Electrically Erasable Programmable Read Only Memory (EEPROM), a Programmable Read Only Memory (PROM), a magnetic memory, a magnetic disk, an optical disk, etc. In some embodiments, the storage 21 may be an internal storage unit of the electronic device 2, such as a hard disk or a memory of the electronic device 2. In other embodiments, the memory 21 may also be an external storage device of the electronic apparatus 2, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), or the like, provided on the electronic apparatus 2. Of course, the memory 21 may also comprise both an internal memory unit of the electronic apparatus 2 and an external memory device thereof. In this embodiment, the memory 21 is generally used for storing an operating system installed in the electronic device 2 and various types of application software, such as program codes of the judgment system 20 for the client return visit. Further, the memory 21 may also be used to temporarily store various types of data that have been output or are to be output.
The processor 22 may be a Central Processing Unit (CPU), controller, microcontroller, microprocessor, or other data Processing chip in some embodiments. The processor 22 is generally configured to control the overall operation of the electronic apparatus 2, such as performing data interaction or communication related control and processing with the electronic apparatus 2. In this embodiment, the processor 22 is configured to run the program codes stored in the memory 21 or process data, for example, run the judgment system 20 for client return visit.
The network interface 23 may comprise a wireless network interface or a wired network interface, and the network interface 23 is generally used for establishing communication connection between the electronic device 2 and other electronic devices. For example, the network interface 23 is used to connect the electronic apparatus 2 to an external terminal through a network, establish a data transmission channel and a communication connection between the electronic apparatus 2 and the external terminal, and the like. The network may be a wireless or wired network such as an Intranet (Intranet), the Internet (Internet), a Global System of Mobile communication (GSM), Wideband Code Division Multiple Access (WCDMA), a 4G network, a 5G network, Bluetooth (Bluetooth), Wi-Fi, and the like.
It is noted that fig. 1 only shows the electronic device 2 with components 21-23, but it is to be understood that not all of the shown components are required to be implemented, and that more or fewer components may be implemented instead.
In this embodiment, the client return judgment system 20 stored in the memory 21 may be divided into one or more program modules, and the one or more program modules are stored in the memory 21 and executed by one or more processors (in this embodiment, the processor 22) to complete the present invention.
For example, fig. 2 shows a schematic program module diagram of a first embodiment of the determining system 20 for customer return visit, in this embodiment, the determining system 20 for customer return visit may be divided into an APP page 201, a recording module 202, a determining module 203, and a breakpoint generation issuing module 204. The program module referred to herein is a series of computer program instruction segments capable of performing a specific function, and is more suitable than a program for describing the execution process of the judgment system 20 for customer return visit in the electronic device 2. The following description will specifically describe the specific functions of the program modules 201 and 204.
The method comprises the steps that a point is buried in the APP page 201, the operating behavior of a client on the APP page is recorded in the point, the point is buried in the beginning class and the end class, and the point is buried in the beginning class and the point is buried in the end class in a one-to-one corresponding mode.
The buried point is actually data collection and is mainly used for event statistics, and the events are self-defined events, such as registration failure, query failure and the like. Specifically, a starting type embedding point is set on a registration failure page, and a finishing type embedding point corresponding to the starting type embedding point is set on a registration success page; or setting a starting type embedding point on the page failed in the query, and setting a finishing type embedding point corresponding to the starting type embedding point on the page successful in the query; the correspondence between the beginning type buried point and the ending type buried point is identified by the buried point name.
The embedded point is realized by adding a statistical code into the code of the APP page, and when the statistical code is executed, the embedded point is triggered and corresponding event information is generated.
The recording module 202 is configured to record start event information generated after the start type burial point is triggered, where the start event information includes a burial point name, a telephone number of a client, a device number, a trigger time, and a client number.
The judging module 203 is configured to judge whether there is completion event information generated after an ending type embedding point corresponding to the triggered starting type embedding point is triggered within a preset time interval, where the completion event information includes a embedding point name, a telephone number of a client, a device number, a triggering time, and a client number.
The breakpoint generating and issuing module 204 is configured to generate a class breakpoint and send information of the class breakpoint to the customer service system when a completion event information generated after the triggering of the ending class burying point corresponding to the triggered starting class burying point is not received within a preset time interval.
The following description takes the case that a client registers an account on an APP page to send a registration failure as an example:
1. when an APP page is manufactured, embedding points aiming at registration failure and registration success in advance, wherein the registration failure is a starting type embedding point, and the registration success is an ending type embedding point corresponding to the starting type embedding point.
2. And opening an APP page by a client to register an account, popping up a character sample with failed registration after clicking submission to trigger a starting type buried point, and then generating starting event information, wherein the starting event information is recorded by a background.
3. From the time when the starting type embedding point is triggered, continuously detecting whether completion event information generated after an ending type embedding point corresponding to the triggered starting type embedding point is triggered is received by a background; specifically, whether the triggered ending type buried point corresponds to the triggered starting type buried point is confirmed through comparison of the buried point names, the telephone numbers, the equipment numbers and the like in the completion event information and the starting event information.
4. When the completion event information generated after the corresponding end class burying point is triggered is still not received after a preset time interval from the time when the start class burying point is triggered, namely the client does not complete the registration account, the background generates a class breakpoint, and transmits the information of the breakpoint to the customer service system for processing by the customer service, for example, the customer service system returns to the customer service through a telephone to solve the registration problem.
Certainly, it is also possible that the client performs a second registration after the registration fails, if the second registration is successful, the end class burying point is triggered to generate the completion event information, and if the time distance between the triggered end class burying point and the triggered start class burying point corresponding to the triggered end class burying point does not exceed the preset time interval, the client is judged to solve the problem, and no class breakpoint is generated and issued to the customer service system.
For another example, fig. 3 shows a schematic program module diagram of a second embodiment of the system for determining client return visit 20, in this embodiment, the system for determining client return visit 20 may also be divided into an APP page 201, a recording module 202, a determining module 203, a breakpoint generation and issuing module 204, a pop-up box recognition module 205, an option receiving determining module 206, and a breakpoint generation and distribution module 207.
The modules 201 and 204 are the same as those of the first embodiment, and are not described herein again.
The bullet box identification module 205 is configured to determine whether a selection bullet box is generated after the start type burying point is triggered, where the selection bullet box is provided with a plurality of options, where the options include manual customer service, intelligent customer service, and no need. The specific option content here is a general term, and it is understood that similar options are included in the protection scope of the present invention, that is, the "manual customer service" option does not mean that the display content of the option is necessarily four words, as long as the meaning of manual customer service is similar, and the protection scope of other options is the same as that of the "manual customer service" option.
The option receiving and judging module 206 is configured to receive and judge the option selected by the customer after the selection pop-up box is generated.
The breakpoint generating and distributing module 207 is configured to generate a class breakpoint according to an option selected by a client, and send information of the class breakpoint to a customer service system corresponding to the option.
Because some customers feel that the customers can solve the problem without customer service help and some customers want to seek the customer service help immediately after the problem occurs, a selection bullet box is arranged after some starting type buried points are triggered.
In the above example, if the client selects manual service after the registration failure, the background immediately generates a class breakpoint, and sends the information of the class breakpoint to the manual service system, without waiting for a preset time interval to generate the class breakpoint. And if the client chooses not to need, the background does not perform any operation, and only records the start event information generated after the start type burying point is triggered.
Secondly, the invention provides a judgment method for return visit of clients.
In one embodiment, as shown in fig. 4, the method for determining a return visit of a client includes the following steps:
s1, a buried point is set on the APP page, the operation behavior of the client on the APP page is recorded by the buried point, the buried point comprises a beginning type buried point and an ending type buried point, and the beginning type buried point and the ending type buried point are set on the APP page in a one-to-one correspondence mode.
The webpage embedding point is actually data collection and is mainly used for event statistics, wherein the events are self-defined events, such as registration failure, query failure and the like. Specifically, a starting type embedding point is set on a registration failure page, and a finishing type embedding point corresponding to the starting type embedding point is set on a registration success page; or setting a starting type embedding point on the page failed in the query, and setting a finishing type embedding point corresponding to the starting type embedding point on the page successful in the query; the correspondence between the beginning type buried point and the ending type buried point is identified by the buried point name.
The embedded point is realized by adding a statistical code into the code of the APP page, and when the statistical code is executed, the embedded point is triggered and corresponding event information is generated.
And S2, recording the start event information generated after the start type buried point is triggered, wherein the start event information comprises the buried point name, the telephone number of the client, the equipment number, the triggering time and the client number.
And S3, judging whether finishing event information generated after an ending type embedding point corresponding to the triggered starting type embedding point is triggered is received within a preset time interval, wherein the finishing event information comprises an embedding point name, a telephone number of a client, a device number, triggering time and a client number, if not, executing the step S4, and if so, deleting the corresponding starting event information and finishing after the finishing event information is deleted.
And S4, generating a generation type breakpoint, and sending the information of the generation type breakpoint to the customer service system.
Specifically, the generation time for generating the class breakpoint is the trigger time included in the start event information. In other words, although the actual generation time for generating the class breakpoint is after the start event information is generated, specifically after a preset time interval elapses, the generation time for generating the class breakpoint finally needs to be corrected to the trigger time included in the start event information, that is, the generation time for generating the class breakpoint is the time when the start class embedding point is triggered.
The customer service system is a general term and can be an artificial customer service system, an intelligent customer service system or a customer service system possibly combining artificial intelligence.
The following takes the failure of the customer to view the policy information as an example to specifically describe the method:
1. when developing an APP page, APP developers write certain specific codes, and after a client fails to check policy information through the APP page, the specific codes are executed, and then start event information is sent to a background.
2. The customer looks over own policy information through the APP page, has appeared the suggestion that policy information looked over the failure, has just triggered the preset type of beginning to bury the point this moment, and then has generated the start event information, contains in this start time information and buries the point name (look over policy failure), customer's cell-phone number, the equipment number that the customer used, the type of beginning buries the time that the point was triggered, if there is the customer number, then also can include the customer number.
3. And the background receives and records the starting event information, continuously and circularly detects whether the corresponding finishing event information is received, if the client does not successfully check the policy, the corresponding finishing event information is not received within a preset time interval, and the background judges that the client fails to check the policy. (assuming that the background detects the corresponding completion event information, the action of generating and issuing the breakpoint-like point will not be generated, and at the same time, the corresponding start event information and completion event information are both deleted, which is equivalent to the occurrence of an event for preventing the breakpoint from generating).
4. And generating a breakpoint in the background, sending the breakpoint to the customer service system, and delivering the breakpoint to the customer service system for return visit processing.
By setting the embedded points, the problems encountered by the client can be known in time, and timely intervention is made, so that the good feeling of the client is gained by removing the problems for the client in time, and the client is recovered as far as possible.
In the second embodiment, based on the first embodiment, as shown in fig. 5, the method for determining the return visit of the client includes the following steps:
S1-S3 are the same as those in the first embodiment and are not described herein again.
And S4, generating a generation type breakpoint, sending the information of the generation type breakpoint to a customer service system, and deleting the recorded start event information after the generation of the generation type breakpoint.
Because the storage space of the background is limited, after the class breakpoint is generated and sent to the customer service system, the background automatically deletes the start event information to release the storage pressure.
In a third embodiment, based on the second embodiment, as shown in fig. 6, the method for determining the return visit of the client includes the following steps:
S1-S2 are the same as those in the second embodiment, and are not repeated here.
S20, judging whether a selecting bullet frame is generated after the starting type burying point is triggered, wherein the selecting bullet frame is provided with a plurality of options, the options comprise artificial customer service, intelligent customer service and unnecessary options, if yes, executing a step S5, and if not, executing a step S3.
Because some clients do not like to be revisited, a selection popup box appears after the beginning type burying point is triggered so as to enable the clients to independently select whether to need the revisiting intervention of customer service.
The selection bullet frame is provided with three buttons which respectively correspond to three options of manual customer service, intelligent customer service and unnecessary service, and a customer makes a selection by clicking the buttons. The specific option content in the invention is a general term, and similar options are understood to be included in the protection scope of the invention, that is, the option of "manual customer service" does not mean that the display content of the option is necessarily four words, as long as the meaning of manual customer service is similar, and the protection scope of other options is the same as that of the option of "manual customer service".
S3-S4 are the same as those in the second embodiment, and are not repeated here.
S5, receiving and judging the options selected by the customer, executing S6 if the options are intelligent customer service, executing S7 if the options are artificial customer service, and directly ending if the options are unnecessary;
s6, generating a generation type breakpoint, sending the information of the generation type breakpoint to an intelligent customer service system, and deleting the recorded starting event information after the generation of the generation type breakpoint;
and S7, generating a generation type breakpoint, sending the information of the generation type breakpoint to a manual customer service system, and deleting the recorded start event information after the generation of the generation type breakpoint.
The third embodiment is further explained by the following example:
assuming that the customer fails to view the policy information, a selection pop-up box is displayed, the customer clicks an "artificial customer service" button, and at this time, a background immediately generates a generation-like breakpoint and sends information of the breakpoint to an artificial customer service system, unlike the case described in embodiment two, the generation-like breakpoint is generated only when a preset time interval passes and corresponding completion event information is not detected within the preset time interval, which is also equivalent to being preferentially processed after the customer selects the artificial customer service;
the operation after the customer clicks the 'intelligent customer service' button is different from the operation after the customer clicks the 'manual customer service' button only in a system for generating the class breakpoint issue, after the intelligent customer service is selected, the information of the generated class breakpoint is sent to the intelligent customer service, and the intelligent customer service visits the customer back.
Of course, this does not exclude the possibility that the customer may choose to switch further during the late return visit with intelligent customer service and manual customer service.
And if the client clicks the 'not required' button, the background does not perform any operation, and only records the generated start event information.
It will also be understood by those skilled in the art that the terms human customer service, intelligent customer service, and the like as described herein are not necessarily intended to be generic and may be substituted with other words or phrases having the same or similar meaning and still be within the scope of the invention.
In the fourth embodiment, based on the third embodiment, as shown in fig. 7, the step S3 specifically includes the following sub-steps:
s31, circularly detecting whether completion event information generated after the completion type embedding point is triggered is received or not according to a preset detection time interval, if so, executing a step S32, and otherwise, executing a step S33;
s32, judging whether the completion event information corresponds to the recorded start event information according to the buried point name and the equipment number contained in the completion event information, if so, directly ending, and if not, executing S33;
s33, determining whether the time interval from the trigger time included in the start event information to the current time is greater than the preset time interval, if so, executing step S4, otherwise, executing step S31.
In the above example, after the start type burying point is triggered, the background continuously and circularly monitors whether the completion event information generated after the end type burying point is triggered is received according to the preset detection time interval under the condition that the selection bullet frame is not generated.
If a certain completion event information is monitored, whether the triggered start type burying point and the triggered end type burying point are corresponding is judged according to the burying point name, the equipment number and the like contained in the completion event information and the start event information, namely whether the problem is solved by the client in a preset time period after the client fails to check the policy information is judged, and finally the policy information is successfully checked. If the policy information is corresponding to the policy information, the client is considered to successfully check the policy information without the intervention of customer service, and the background does not perform any operation; and if the information is not corresponding and the completion event information corresponding to the start event information is not detected within the preset time interval, the client is considered to fail to check the policy information, the background generates a generation-like breakpoint and transmits the breakpoint to the customer service system, and the client is waited to perform intervention processing.
In addition, the present invention relates to a computer-readable storage medium, in which a determination system 20 for customer return visit is stored, and when the determination system 20 for customer return visit is executed by one or more processors, the determination method for customer return visit or the operation of the electronic device are implemented.
While specific embodiments of the invention have been described above, it will be appreciated by those skilled in the art that this is by way of example only, and that the scope of the invention is defined by the appended claims. Various changes and modifications to these embodiments may be made by those skilled in the art without departing from the spirit and scope of the invention, and these changes and modifications are within the scope of the invention.
Claims (10)
1. A method for judging return visit of a client is characterized by comprising the following steps:
s1, setting embedded points on the APP page, wherein the embedded points record the operation behaviors of the client on the APP page, the embedded points include a start embedded point and an end embedded point, and the start embedded point and the end embedded point are set on the APP page in a one-to-one correspondence manner;
s2, recording start event information generated after the start type buried point is triggered, wherein the start event information comprises a buried point name, a telephone number of a client, a device number, trigger time and a client number;
s3, judging whether completion event information generated after an ending type embedding point corresponding to the triggered starting type embedding point is triggered is received within a preset time interval, wherein the completion event information comprises an embedding point name, a telephone number of a client, an equipment number, triggering time and a client number, if not, executing the step S4, and if so, deleting the corresponding starting event information and the completion event information and then ending;
and S4, generating a generation type breakpoint, and sending the information of the generation type breakpoint to the customer service system.
2. The method for determining customer return visit according to claim 1, wherein the customer service system is a manual customer service system or an intelligent customer service system.
3. The method for determining customer return visit according to claim 1,
s2 is followed by:
s20, judging whether a selecting bullet frame is generated after the starting type burying point is triggered, wherein the selecting bullet frame is provided with a plurality of options, the options comprise artificial customer service, intelligent customer service and unnecessary options, if yes, executing a step S5, and if not, executing a step S3;
s5, receiving and judging the options selected by the customer, executing S6 if the options are intelligent customer service, executing S7 if the options are artificial customer service, and directly ending if the options are unnecessary;
s6, generating a generation type breakpoint, and sending the information of the generation type breakpoint to the intelligent customer service system;
and S7, generating a generation type breakpoint, and sending the information of the generation type breakpoint to the manual customer service system.
4. The method for determining customer return visit according to claim 1 or 3, wherein S3 specifically comprises the following sub-steps:
s31, circularly detecting whether completion event information generated after the completion type embedding point is triggered is received or not according to a preset detection time interval, if so, executing a step S32, and otherwise, executing a step S33;
s32, judging whether the completion event information corresponds to the recorded start event information according to the buried point name and the equipment number contained in the completion event information, if so, directly ending, and if not, executing S33;
s33, determining whether the time interval from the trigger time included in the start event information to the current time is greater than the preset time interval, if so, executing step S4, otherwise, executing step S31.
5. The method as claimed in claim 1 or 3, wherein the generation time of the class breakpoint is the trigger time included in the start event information.
6. A method for determining client return visit according to claim 1 or 3, characterized in that the recorded start event information is deleted after generation of a class breakpoint.
7. The method for determining customer return visit according to claim 1 or 3, wherein the embedded point is implemented by adding statistical code into the code of the APP page, and when the statistical code is executed, the embedded point is triggered and corresponding event information is generated.
8. An electronic device comprising a memory and a processor, wherein the memory stores a system for determining a return visit of a client executable by the processor, the system comprising:
the embedded point recording method comprises the steps that embedded points are arranged on an APP page, the embedded points record operation behaviors of a client on the APP page, the embedded points comprise beginning embedded points and ending embedded points, and the beginning embedded points and the ending embedded points are arranged on the APP page in a one-to-one corresponding mode;
the recording module is used for recording the starting event information generated after the starting type burial point is triggered, wherein the starting event information comprises the name of the burial point, the telephone number of a client, the equipment number, the triggering time and the client number;
the judging module is used for judging whether finishing event information generated after an ending type burying point corresponding to the triggered starting type burying point is triggered exists in a preset time interval, wherein the finishing event information comprises a burying point name, a telephone number of a client, an equipment number, triggering time and a client number;
and the breakpoint generation issuing module is used for generating a class breakpoint and sending the information of the class breakpoint to the customer service system when the completion event information generated after the triggering of the ending class burying point corresponding to the triggered starting class burying point is not received within a preset time interval.
9. The electronic device of claim 8, wherein the system for determining the return visit of the customer further comprises:
the bullet frame identification module is used for judging whether a selection bullet frame is generated after the starting type burying point is triggered, and a plurality of options are arranged on the selection bullet frame and comprise artificial customer service, intelligent customer service and unnecessary options;
the option receiving and judging module is used for receiving and judging the options selected by the customer after the selection bullet frame is generated;
and the breakpoint generating and distributing module is used for generating a generation type breakpoint according to the option selected by the customer and sending the information of the generation type breakpoint to the customer service system corresponding to the option.
10. A computer-readable storage medium, having stored therein a system for determining a return visit of a client, the system being executable by at least one processor to cause the at least one processor to perform the steps of the method for determining a return visit of a client as claimed in any one of claims 1 to 7.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201810042636.0A CN108510287B (en) | 2018-01-16 | 2018-01-16 | Client return visit judgment method, electronic device and computer readable storage medium |
| PCT/CN2018/077373 WO2019140739A1 (en) | 2018-01-16 | 2018-02-27 | Method for determining return visits to client, and electronic apparatus and computer-readable storage medium |
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| CN201810042636.0A CN108510287B (en) | 2018-01-16 | 2018-01-16 | Client return visit judgment method, electronic device and computer readable storage medium |
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| CN109302340B (en) * | 2018-10-25 | 2021-02-12 | 金瓜子科技发展（北京）有限公司 | Buried point data reporting method and device and computer readable storage medium |
| CN110069391B (en) * | 2019-04-09 | 2023-09-08 | 北京迈格威科技有限公司 | Front-end data marking processing method, marking timing method and device based on buried point |
| CN110162360A (en) * | 2019-04-12 | 2019-08-23 | 平安普惠企业管理有限公司 | Intelligent helping method, device and computer readable storage medium |
| CN110298761B (en) * | 2019-05-23 | 2024-05-17 | 中国平安人寿保险股份有限公司 | Information updating method, device, computer equipment and storage medium |
| CN112150118A (en) * | 2020-09-30 | 2020-12-29 | 惠州市善居电子商务有限公司 | Return visit client record monitoring method and device, computer equipment and storage medium |
| CN113434765A (en) * | 2021-06-29 | 2021-09-24 | 平安普惠企业管理有限公司 | Client return visit method, system, equipment and storage medium |
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| WO2019140739A1 (en) | 2019-07-25 |
| CN108510287A (en) | 2018-09-07 |
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