CN108509258A - Recall method, apparatus, computer equipment and the storage medium of task - Google Patents
Recall method, apparatus, computer equipment and the storage medium of task Download PDFInfo
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- CN108509258A CN108509258A CN201710614394.3A CN201710614394A CN108509258A CN 108509258 A CN108509258 A CN 108509258A CN 201710614394 A CN201710614394 A CN 201710614394A CN 108509258 A CN108509258 A CN 108509258A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/46—Multiprogramming arrangements
- G06F9/48—Program initiating; Program switching, e.g. by interrupt
- G06F9/4806—Task transfer initiation or dispatching
- G06F9/4843—Task transfer initiation or dispatching by program, e.g. task dispatcher, supervisor, operating system
- G06F9/4881—Scheduling strategies for dispatcher, e.g. round robin, multi-level priority queues
- G06F9/4887—Scheduling strategies for dispatcher, e.g. round robin, multi-level priority queues involving deadlines, e.g. rate based, periodic
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Abstract
The embodiment of the present invention provides a kind of method, apparatus that recalling task, computer equipment and storage medium.The method for recalling task includes：Inquire the processing people mark corresponding to the processing people of waiting task；It obtains processing people and identifies the working status parameter of alignment processing people and/or the urgency of the waiting task；According to the working status parameter of acquisition and/or the urgency of the waiting task, judge whether to meet the preset trigger condition for recalling the waiting task；When the trigger condition is satisfied, the waiting task for distributing to processing people is recalled.Present invention eliminates the workflows whether artificial judgment needs to recall, and improve the working efficiency of user and improve the accuracy for recalling judgement.
Description
Technical field
The present invention relates to field of computer technology, more particularly to the method, apparatus for the task of recalling, computer equipment and deposit
Storage media.
Background technology
The waiting task handled in system for having distributed to processing people, is frequently encountered such situation, when
When the time that the processing people of the waiting task leaves office or has a holiday is long, the processing time of the task can lie on the table, especially
It is to be protected for more urgent task, such as to the core of group insurance, the core of group insurance insurance application is protected into task and shelves meeting for a long time to user
The image than price differential is left, the public praise of our company is seriously affected, also makes troubles to insurer.
At present for the distribution task recorded in system, when the processing people of the task leaves office either long holiday or should
Task is very urgent but processing people experience or it is other due to can not complete in time when, the judgement that needs user artificial this
Whether business needs to recall, and basis for estimation is the actual conditions of the processing people of the task understood by the user, current this
The defect of kind method is that the actual conditions of the processing people on the one hand understood due to different users are different, be may result in this
Whether task, which recalls, is made different judgements, causes to recall inaccuracy, another party is that the foundation that these judge is required for user people
Work goes to collect, and increases the work load of user, reduces the working efficiency of user.
Invention content
The embodiment of the present invention provides a kind of method, apparatus that recalling task, computer equipment and storage medium, can improve
Whether recall the judgment accuracy of task and reduces the workload of user.
A method of task being recalled, this method includes：
Inquire the processing people mark corresponding to the processing people of waiting task；
It obtains processing people and identifies the working status parameter of alignment processing people and/or the urgency of the waiting task；
According to the working status parameter of acquisition and/or the urgency of the waiting task, judge whether to meet preset
Recall the trigger condition of the waiting task；
When the trigger condition is satisfied, the waiting task for distributing to processing people is recalled.
Further, the acquisition processing people identifies the working status parameter of alignment processing people and/or described pending
The step of urgency of task includes：
Obtain the working status parameter that processing people identifies alignment processing people；
The urgency of the working status parameter according to acquisition and/or the waiting task judges whether to meet default
The trigger condition for recalling the waiting task the step of include：
Judge whether the working condition representated by the working status parameter is leaving office or the time having a holiday is more than preset
Duration, if so, judging to meet the preset trigger condition for recalling the waiting task.
Further, this method further includes：
Obtain the urgency of the waiting task；
Judge whether the urgency is more than preset threshold value, if so, judging to meet preset to recall the waiting task
Trigger condition.
Further, this method further includes：
Obtain the urgency of the waiting task；
Judge whether the urgency is more than preset threshold value, if it is not, then identifying alignment processing according to the processing people to prestore
The processed historic task record of people, calculates the stand-by period；
At the end of waiting time timing, the conditional code of the waiting task is obtained；
When the state that the conditional code indicates is still armed state, judgement, which meets, preset recalls the waiting task
Trigger condition.
Further, after the step of recalling the waiting task for distributing to processing people, this method further includes：
The waiting task is distributed to the new corresponding processing people of processing people mark to handle.
A kind of device for recalling task, the device include：
Enquiry module, for inquiring the processing people mark corresponding to the processing people of waiting task；
Data acquisition module, for obtain processing people identify alignment processing people working status parameter and/or this wait locating
The urgency of reason task；
Judgment module, for according to the working status parameter of acquisition and/or the urgency of the waiting task, judgement to be
It is no to meet the preset trigger condition for recalling the waiting task；
Module is recalled, for when the trigger condition is satisfied, recalling the waiting task for distributing to processing people.
Further, which is used to obtain the working status parameter that processing people identifies alignment processing people；
The judgment module is additionally operable to judge whether the working condition representated by the working status parameter is to leave office or have a holiday
Time be more than preset duration, if so, judge meet the preset trigger condition for recalling the waiting task.
Further, which is used to obtain the urgency of the waiting task；
Time computing module, for judge the urgency whether be more than preset threshold value, if it is not, then according to prestore this at
It manages people and identifies the processed historic task record of alignment processing people, calculate the stand-by period；
Further include conditional code acquisition module, at the end of waiting time timing, obtaining the waiting task
Conditional code；
The judgment module is additionally operable to when the state that the conditional code indicates is still armed state, and judgement meets preset
Recall the trigger condition of the waiting task.
A kind of computer equipment, including memory, processor and storage can be run on a memory and on a processor
Computer program, the processor realize the above-mentioned method for recalling task when executing the program.
A kind of storage medium, the storage medium are arranged to store for executing each step in the above-mentioned method for recalling task
Rapid program code.
The present invention is identified by inquiring the processing people corresponding to the processing people of waiting task, obtains the work of processing people
The urgency of state parameter and/or the waiting task, according to the working status parameter of the processing people of acquisition and/or this is pending
The urgency of task judges whether to recall the waiting task for distributing to processing people so that using the method for recalling task
Computer equipment whether can need to recall corresponding wait for according to the actual conditions automatic decision of processing people for handling the task
Processing task, eliminates whether artificial judgment needs the workflow recalled, and improves the working efficiency of user and improves and removes
Return the accuracy judged.
Description of the drawings
Fig. 1 is the flow chart according to the method for recalling task of one embodiment of the present of invention；
Fig. 2 is the flow chart according to the method for recalling task of another embodiment of the present invention；
Fig. 3 is the flow chart according to the method for recalling task of another embodiment of the present invention；
Fig. 4 is the exemplary block diagram according to the device for recalling task of one embodiment of the present of invention；
Fig. 5 is the exemplary block diagram according to the computer equipment of one embodiment of the present of invention.
Specific implementation mode
In order to make the purpose , technical scheme and advantage of the present invention be clearer, with reference to the accompanying drawings and embodiments, right
The present invention is further elaborated.It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, and
It is not used in the restriction present invention.
Fig. 1 is to be come with reference to Fig. 1 specific according to the flow chart of the method for recalling task of one embodiment of the present of invention
The method according to an embodiment of the invention for recalling task is described, as shown in Figure 1, this approach includes the following steps S101,
S102, S103 and S104.
The processing people mark of S101, inquiry waiting task handled corresponding to people.
According to the present embodiment example, processing people mark includes but not limited to handle name, the identification card number of people
Code, telephone number etc..Wherein, waiting task is that the conditional code of the task indicates that state is the task of " pending " state.
Further, the step S101 the step of before further include step：According to reflecting for the conditional code and state to prestore
Relationship is penetrated, inquiry conditional code indicates the mission number of armed state；According to pair of the mission number of storage and processing people's mark
It should be related to, inquire the processing people mark corresponding to the processing people of the waiting task.
Wherein, the mapping relations of the conditional code and state that prestore can consider setting, such as conditional code " 00 " can be arranged
It indicates that the task status of corresponding mission number is " processed ", the task that conditional code " 01 " indicates corresponding mission number can be set
State is " untreated ".Further, processing people mark and the correspondence of mission number and mission number and conditional code
Correspondence prestores in the database, and the foundation of correspondence can be established by the object of the next-hop meaning of pointer, example
It is " 0012 " that the next-hop referent for such as handling people's mark " 0321 " this data pointer, which is mission number, which is
The next-hop referent of " 0012 " this data pointer is conditional code " 01 ", that is, indicates that processing people is identified as the processing of " 0321 "
The mission number of people's processing is that the task status of " 0012 " is untreated state.
S102, obtain processing people identify alignment processing people working status parameter and/or the waiting task it is urgent
Degree.
According to the present embodiment example, which includes but not limited to that corresponding processing people is on-job, right
The processing people leaving office answered, the corresponding processing duration of having a holiday of people, the ability rating of the alignment processing people to prestore, alignment processing people go through
The core of history declaration form is guaranteed the quality etc..The urgency of the waiting task can be determined according to the input of user, can also be
It is determined by obtaining the urgency of storage corresponding with the mission number of the task, wherein the urgency includes but not limited to spy
It is anxious, relatively anxious and general.
S103, according to the working status parameter of acquisition and/or the urgency of the waiting task, judge whether to meet pre-
If the trigger condition for recalling the waiting task.
According to the present embodiment example, the trigger condition include but not limited to the waiting task processing people from
The time that duty, processing people have a holiday be more than preset duration, the waiting task be the extra urgent, waiting task be not it is extra urgent but
It is by analyzing the historic task record of alignment processing people and the ability rating of processing people, judging that current processing people is not suitable for
The waiting task is handled, specific analytical method in such cases is described later in detail in the following embodiments.
S104, when the trigger condition is satisfied, recall the waiting task for distributing to processing people.
According to the present embodiment example, the processing people mark that the method recalled for example cancels processing people waits locating with this
The correspondence of the mission number of reason task, it is possible to further identify this data by the processing people for deleting processing people
The pointer of the mission number for the task being directed toward is realized.
The present embodiment is identified by inquiring the processing people corresponding to the processing people of waiting task, obtains the work of processing people
Make state parameter and/or the urgency of the waiting task, according to the working status parameter of the processing people of acquisition and/or this wait locating
The urgency of reason task judges whether to recall the waiting task for distributing to processing people so that the side of task is recalled using this
The computer equipment of method or other electronic equipments can according to the actual conditions automatic decision of the processing people for handling the task whether
It needs to recall corresponding waiting task, eliminates whether artificial judgment needs the workflow recalled, improve the work of user
Make efficiency and improves the accuracy for recalling judgement.
Fig. 2 is to be come with reference to Fig. 2 detailed according to the flow chart of the method for recalling task of another embodiment of the present invention
The method for recalling task of description according to another embodiment of the present invention, as shown in Fig. 2, this method is including above-mentioned steps S101
On the basis of S102, the working status parameter that is obtained in above-mentioned steps S102 include but not limited to corresponding processing people it is on-job,
Corresponding processing people leaving office, the corresponding processing vacation time of people, the ability rating of the alignment processing people to prestore, alignment processing people
The core of history declaration form is guaranteed the quality etc., further comprising the steps of S201~S209.
S201, judge whether the working condition obtained is leaving office, if so, otherwise the S207 that gos to step is entered step
S202；
S202, judge whether vacation time is more than preset duration, if so, otherwise the S207 that gos to step is entered step
S203.According to the present embodiment usage scenario for example, a length of 15 days when preset, if the duration of having a holiday of processing people
More than 15 days, then the step S207 that redirects；
S203, judge whether urgency is more than preset threshold value, if so, otherwise the S207 that gos to step is entered step
S204.According to the present embodiment example, the urgency is including but not limited to extra urgent, relatively anxious and general, wherein tight with each
Anxious degree is preset with corresponding urgency numerical value, and when the urgency numerical value is more than preset threshold value, go to step S207, according to
One usage scenario of embodiment, for example, by urgency be " extra urgent " urgency numerical value be preset as 1, by urgency be " compared with
Urgency numerical value suddenly " is preset as 0.5, the urgency numerical value that urgency is " general " is preset as 0.3, the preset threshold value example
It is such as 0.5, that is, indicates, when urgency numerical value is more than 0.5, to jump directly to step S207；
S204, the processed historic task record of alignment processing people is identified according to the processing people to prestore, when calculating waiting
Between, then go to step S205；
S205, at the end of waiting time timing, obtain the conditional code of the waiting task, then go to step
S206；
S206, judge conditional code indicate state whether still for armed state, if so, the S207 that gos to step, no
Then, S209 is entered step.According to the present embodiment usage scenario, conditional code " 00 " can be set and indicate corresponding mission number
Task status be " processed ", conditional code " 01 " can be set and indicate that the task status of corresponding mission number is " untreated ",
I.e. when the conditional code of acquisition is " 01 ", go to step S207, when the conditional code of acquisition is " 00 ", gos to step
S209；
S207, judgement meet the preset trigger condition for recalling the waiting task, and then go to step S208；
S208, the waiting task for distributing to processing people is recalled, subsequently into step S 209；
S209, end.
According to the present embodiment example, waiting task is illustrated by taking pending quotation task as an example below
Bright, the computational methods of stand-by period can calculate by the following method in above-mentioned steps S204.
When the urgency of waiting task is more anxious, obtains this relatively anxious urgency and correspond to preset urgency numerical value
P1, for example, 0.5, then by analyzing processing people's historic task record, the completion for calculating processing people's historic task is accurate
Rate, it is possible to further be calculated by following formula：
Wherein, XquanIndicate the completion accuracy rate of the historical quotes task of processing people, XsumIndicate that processing people is processed
The history core accepted insurance protect total number of packages, XmodifyIt indicates to change number of packages, X after quotation task is accepted insuranceclaimIndicate that processing people is handled
Be in danger Claims Resolution when error number of packages.
F is calculated further according to following formula(n)Value：
It is true by following formula when processing people is on-job but vacation time is less than preset threshold value (being, for example, 15 days)
Determine F(n)Value：
F(n)=1- (P1+aL1*Xlevel+bL1*Xquan)/2 (2)；
When processing people is on-job and does not have a holiday, F is determined by following formula(n)Value：
F(n)=1- (P1+aL2*Xlevel+bL2*Xquan) (3)；
Wherein, XquanIt can be calculated by above-mentioned formula (1), P1For the urgency of the preset task to be done
Numerical value, XlevelFor the grade of preset processing people, aL1、bL1、aL2、bL2For preset weights.According to the one of the present embodiment
Example, with P that is extra urgent, relatively anxious, generally corresponding to1Preset value be respectively 1,0.5,0.3, with processing the grade of people it is corresponding preset
XlevelValue can be 1,2,3 etc., aL1、bL1、aL2、bL2Value be be not 0.6,0.4,0.4,0.6.
Then the stand-by period is determined in the following manner：
Work as F(n)In preset first threshold range, determine that stand-by period M is zero, expression is recalled immediately；
Work as F(n)When within the scope of preset second threshold, stand-by period M=-10F(n)+10；
Work as F(n)When in preset third threshold range, determines that stand-by period M is 7, indicate after waiting for 7 days, if this is waited for
The task status of completion task is still unfinished, then recalls.
According to the present embodiment example, above-mentioned first threshold range is, for example, F(n)>0.8, above-mentioned preset second threshold
Value range is, for example, 0.8 >=F(n)>0.3, above-mentioned preset third threshold range such as 0.3 >=F(n)>0。
Fig. 3 is the flow chart according to the method for recalling task of another embodiment of the present invention, one according to the present invention
The method for recalling task of embodiment is as shown in figure 3, this method further includes on the basis of including above-mentioned steps S101~S104
Step S301.
S301, it the waiting task is distributed to new processing people identifies corresponding processing people and handle.
According to the present embodiment example, the mode of the distribution is for example by the task of new processing people mark and the task
Number establishes correspondence, is realized by the method for the storage direction mission number in new processing people's mark data,
The object of the next-hop meaning of the pointer is set as to the mission number of the waiting task.
According to another example of the present embodiment, this method further includes：
The processing people for the processing people that the waiting task distributes is identified into display.
Wherein, processing people mark includes but not limited to name, telephone number, identification card number of processing people etc..
Fig. 4 is the exemplary block diagram according to the device for recalling task of one embodiment of the present of invention.With reference to
The device according to an embodiment of the invention for recalling task is described in detail in Fig. 4, as shown in figure 4, this recalls the dress of task
Setting 10 includes：
Enquiry module 11, for inquiring the processing people mark corresponding to the processing people of waiting task；
Data acquisition module 12, for manage according to this people identify alignment processing people working status parameter and/or this wait for
The urgency of processing task；
Judgment module 13, for according to the working status parameter of acquisition and/or the urgency of the waiting task, judging
Whether the preset trigger condition of recalling the waiting task is met；
Module 14 is recalled, for when the trigger condition is satisfied, recalling the waiting task for distributing to processing people.
Further, which is used to obtain the urgency of the waiting task；
Time computing module, for judge the urgency whether be more than preset threshold value, if it is not, then according to prestore this at
It manages people and identifies the processed historic task record of alignment processing people, calculate the stand-by period；
The device further includes conditional code acquisition module, at the end of waiting time timing, obtaining described pending
The conditional code of task；
The judgment module is additionally operable to when the state that the conditional code indicates is still armed state, and judgement meets preset
Recall the trigger condition of the waiting task.
According to the present embodiment example, the judgment module be specifically used for judge acquisition working condition whether be from
Otherwise duty, judges whether the vacation time of processing people is more than preset duration if so, judging that the trigger condition is satisfied, if
It is then to judge that the trigger condition is satisfied, otherwise, further judges whether the urgency of the waiting task is more than preset threshold
Value, if so, judging that the trigger condition is satisfied, otherwise, by time computing module according to the processing people mark pair to prestore
The processed historic task record of people should be handled, the calculating stand-by period passes through data acquisition at the end of waiting time timing
Module 12 obtains the conditional code of the waiting task, the judgment module be additionally operable to judge state that conditional code indicates whether be still
Armed state, if so, judging that the trigger condition is satisfied.
According to the present embodiment example, the calculating of time computing module in the following manner is to obtain waiting day
Number：
Wherein, XquanIndicate the completion accuracy rate of the historical quotes task of processing people, XsumIndicate that processing people is processed
The history core accepted insurance protect total number of packages, XmodifyIt indicates to change number of packages, X after quotation task is accepted insuranceclaimIndicate that processing people is handled
Be in danger Claims Resolution when error number of packages.
F is calculated further according to following formula(n)Value：
It is true by following formula when processing people is on-job but vacation time is less than preset threshold value (being, for example, 15 days)
Determine F(n)Value：
F(n)=1- (P1+aL1*Xlevel+bL1*Xquan)/2 (2)；
When processing people is on-job, F is determined by following formula(n)Value：
F(n)=1- (P1+aL2*Xlevel+bL2*Xquan) (3)；
Wherein, XquanIt can be calculated by above-mentioned formula (1), P1For the urgency of the preset task to be done
Numerical value, XlevelFor the grade of preset processing people, aL1、bL1、aL2、bL2For preset weights.According to the one of the present embodiment
Example, with P that is extra urgent, relatively anxious, generally corresponding to1Preset value be respectively 1,0.5,0.3, with processing the grade of people it is corresponding preset
XlevelValue can be 1,2,3 etc., aL1、bL1、aL2、bL2Value be be not 0.6,0.4,0.4,0.6.
Then the stand-by period is determined in the following manner：
Work as F(n)In preset first threshold range, determine that the stand-by period is zero, expression is recalled immediately；
Work as F(n)When within the scope of preset second threshold, stand-by period M=-10F(n)+10；
Work as F(n)When in preset third threshold range, determines that the stand-by period is 7, indicate after waiting for 7 days, if this is waited for
The task status of completion task is still unfinished, then recalls.
According to the present embodiment example, above-mentioned first threshold range is, for example, F(n)>0.8, above-mentioned preset second threshold
Value range is, for example, 0.8 >=F(n)>0.3, above-mentioned preset third threshold range such as 0.3 >=F(n)>0。
Further, which is used to obtain the working status parameter that processing people identifies alignment processing people；
The judgment module is additionally operable to judge whether the working condition representated by the working status parameter is to leave office or have a holiday
Time be more than preset duration, if so, judge meet the preset trigger condition for recalling the waiting task.
Further, which is used to obtain the urgency of the waiting task；
The judgment module is additionally operable to judge whether the urgency is more than preset threshold value, if so, judging to meet preset
Recall the trigger condition of the waiting task.
Optionally, which further includes：
Reallocation module is identified for the waiting task to be distributed to new processing people at corresponding processing people
Reason.
According to a kind of computer equipment provided in this embodiment, including memory, processor and storage are on a memory simultaneously
The computer program that can be run on a processor, the processor realize the above-mentioned method for recalling task when executing the program.
Fig. 5 is according to the exemplary block diagram of the computer equipment of one embodiment of the present of invention, the computer equipment
Can be PC PCs, as shown in figure 5, the computer equipment include the processor connected by system bus, it is non-volatile
Storage medium, built-in storage, display screen and input unit.Wherein, the non-volatile memory medium of the computer equipment can store
Operating system and computer-readable instruction, the computer-readable instruction are performed, and processor may make to execute each reality of the application
Apply a kind of method for recalling task of example, the specific implementation process of this method can refer to each embodiment in Fig. 1 to 3 it is specific in
Hold, details are not described herein.The processor of the computer equipment supports entire computer equipment for providing calculating and control ability
Operation.Computer-readable instruction can be stored in the built-in storage, when which is executed by processor, can be made
It obtains processor and executes a kind of method for recalling task.The display screen of the computer equipment is for being shown, the computer equipment
Input unit be used to receive processing people input by user identify the working status parameter of alignment processing people, waiting task it is tight
The parameters such as anxious degree, mouse, physical keyboard or the dummy keyboard of the input unit such as computer equipment.Those skilled in the art can
To understand, structure is not constituted only with the block diagram of the relevant part-structure of application scheme to this Shen shown in Fig. 5
Please the restriction of computer equipment that is applied thereon of scheme, specific computer equipment may include than as shown in the figure more or
Less component either combines certain components or is arranged with different components.
According to a kind of storage medium provided in this embodiment, which is arranged to storage for executing the following steps
Program code：
Inquire the processing people mark corresponding to the processing people of waiting task；
It obtains processing people and identifies the working status parameter of alignment processing people and/or the urgency of the waiting task；
According to the working status parameter of acquisition and/or the urgency of the waiting task, judge whether to meet preset
Recall the trigger condition of the waiting task；
When the trigger condition is satisfied, the waiting task for distributing to processing people is recalled.
Further, which is additionally operable to the program code that storage executes following steps：
Obtain the working status parameter that processing people identifies alignment processing people；
Judge whether the working condition representated by the working status parameter is leaving office or the time having a holiday is more than preset
Duration, if so, judging to meet the preset trigger condition for recalling the waiting task.
Further, which is additionally operable to the program code that storage executes following steps：
Obtain the urgency of the waiting task；
Judge whether the urgency is more than preset threshold value, if so, judging to meet preset to recall the waiting task
Trigger condition.
Further, which is additionally operable to the program code that storage executes following steps：
Obtain the urgency of the waiting task；
Judge whether the urgency is more than preset threshold value, if it is not, then identifying alignment processing according to the processing people to prestore
The processed historic task record of people, calculates the stand-by period；
At the end of waiting time timing, the conditional code of the waiting task is obtained；
When the state that the conditional code indicates is still armed state, judgement, which meets, preset recalls the waiting task
Trigger condition.
Further, which is additionally operable to the program code that storage executes following steps：
After recalling and distributing to the waiting task of processing people, which is distributed to new processing people
Corresponding processing people is identified to handle.
According to the present embodiment example, all or part of flow in above-described embodiment method can pass through calculating
Machine program is completed to instruct relevant hardware, and described program can be stored in a computer read/write memory medium, such as this hair
In bright embodiment, which can be stored in the storage medium of computer system, and by least one of the computer system
Processor executes, and includes the flow such as the embodiment of above-mentioned each method with realization.The storage medium includes but not limited to magnetic disc, excellent
Disk, CD, read-only memory (Read-Only Memory, ROM) or random access memory (Random Access
Memory, RAM) etc..
The present embodiment is identified by inquiring the processing people corresponding to the processing people of waiting task, obtains the work of processing people
Make state parameter and/or the urgency of the waiting task, according to the working status parameter of the processing people of acquisition and/or this wait locating
The urgency of reason task judges whether to recall the waiting task for distributing to processing people so that the side of task is recalled using this
It is corresponding whether the computer equipment of method can need to recall according to the actual conditions automatic decision for the processing people for handling the task
Waiting task, eliminates whether artificial judgment needs the workflow recalled, and improves the working efficiency of user and improves
Recall the accuracy of judgement.
Each technical characteristic of embodiment described above can be combined arbitrarily, to keep description succinct, not to above-mentioned reality
It applies all possible combination of each technical characteristic in example to be all described, as long as however, the combination of these technical characteristics is not deposited
In contradiction, it is all considered to be the range of this specification record.
Several embodiments of the invention above described embodiment only expresses, the description thereof is more specific and detailed, but simultaneously
It cannot therefore be construed as limiting the scope of the patent.It should be pointed out that coming for those of ordinary skill in the art
It says, without departing from the inventive concept of the premise, various modifications and improvements can be made, these belong to the protection of the present invention
Range.Therefore, the protection domain of patent of the present invention should be determined by the appended claims.
Claims (10)
1. a kind of method for recalling task, which is characterized in that the method includes：
Inquire the processing people mark corresponding to the processing people of waiting task；
It obtains the processing people and identifies the working status parameter of alignment processing people and/or the urgency of the waiting task；
According to the working status parameter of acquisition and/or the urgency of the waiting task, judge whether to meet preset recall
The trigger condition of the waiting task；
When the trigger condition is satisfied, the waiting task for distributing to the processing people is recalled.
2. according to the method described in claim 1, it is characterized in that, the work for obtaining the processing people and identifying alignment processing people
The urgency for making state parameter and/or the waiting task includes：Obtain the work that the processing people identifies alignment processing people
State parameter；
It is described according to the working status parameter of acquisition and/or the urgency of the waiting task, judge whether to meet preset
The trigger condition for recalling the waiting task includes：Judge the working condition representated by the working status parameter whether be from
Duty or the time having a holiday are more than preset duration, if so, judging to meet the preset triggering for recalling the waiting task
Condition.
3. according to the method described in claim 1, it is characterized in that, the method further includes：
Obtain the urgency of the waiting task；
Judge whether the urgency is more than preset threshold value, if so, judging to meet preset to recall the waiting task
Trigger condition.
4. according to the method described in claim 1, it is characterized in that, the method further includes：
Obtain the urgency of the waiting task；
Judge whether the urgency is more than preset threshold value, if it is not, then identifying alignment processing according to the processing people to prestore
The processed historic task record of people, calculates the stand-by period；
At the end of the stand-by period timing, the conditional code of the waiting task is obtained；
When the state that the conditional code indicates is still armed state, judges to meet and preset recall the waiting task
Trigger condition.
5. method according to any one of claims 1 to 4, which is characterized in that recalling the institute for distributing to the processing people
After the step of stating waiting task, the method further includes：
The waiting task is distributed to the new corresponding processing people of processing people mark to handle.
6. a kind of device for recalling task, which is characterized in that described device includes：
Enquiry module, for inquiring the processing people mark corresponding to the processing people of waiting task；
Data acquisition module identifies the working status parameter of alignment processing people and/or described waits locating for obtaining the processing people
The urgency of reason task；
Judgment module is full for according to the working status parameter of acquisition and/or the urgency of the waiting task, judging whether
The preset trigger condition for recalling the waiting task of foot；
Module is recalled, for when the trigger condition is satisfied, recalling the waiting task for distributing to the processing people.
7. device according to claim 6, it is characterised in that：
The data acquisition module is used to obtain the working status parameter that the processing people identifies alignment processing people；
The judgment module is additionally operable to judge whether the working condition representated by the working status parameter is to leave office or have a holiday
Time be more than preset duration, if so, judge meet the preset trigger condition for recalling the waiting task.
8. device according to claim 6, it is characterised in that：
The data acquisition module is used to obtain the urgency of the waiting task；
Time computing module, for judging whether the urgency is more than preset threshold value, if it is not, then according to the place to prestore
It manages people and identifies the processed historic task record of alignment processing people, calculate the stand-by period；
Further include conditional code acquisition module, at the end of the stand-by period timing, obtaining the shape of the waiting task
State code；
The judgment module is additionally operable to when the state that the conditional code indicates is still pending shape, and judgement meets preset recall
The trigger condition of the waiting task.
9. a kind of computer equipment, including memory, processor and storage are on a memory and the meter that can run on a processor
Calculation machine program, which is characterized in that recalling such as any one of claim 1 to 5 is realized when the processor executes described program
The method of task.
10. a kind of storage medium, which is characterized in that the storage medium is arranged to storage for executing the claims 1
To the program code of each step in any one of 5 the methods.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
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| CN201710614394.3A CN108509258A (en) | 2017-07-25 | 2017-07-25 | Recall method, apparatus, computer equipment and the storage medium of task |
| PCT/CN2018/085051 WO2019019751A1 (en) | 2017-07-25 | 2018-04-28 | Task withdrawing method and device, computer apparatus, and storage medium |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201710614394.3A CN108509258A (en) | 2017-07-25 | 2017-07-25 | Recall method, apparatus, computer equipment and the storage medium of task |
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| CN108509258A true CN108509258A (en) | 2018-09-07 |
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| WO (1) | WO2019019751A1 (en) |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110097268A (en) * | 2019-04-19 | 2019-08-06 | 北京金山安全软件有限公司 | Task allocation method and device, electronic equipment and storage medium |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| WO2021081703A1 (en) * | 2019-10-28 | 2021-05-06 | 京东方科技集团股份有限公司 | Shift register unit and driving method therefor, gate driver circuit, and display device |
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| CN103488691A (en) * | 2013-09-02 | 2014-01-01 | 用友软件股份有限公司 | Task scheduling device and task scheduling method |
| CN106355309A (en) * | 2016-08-24 | 2017-01-25 | 明算科技（北京）股份有限公司 | Processing method and system for business information alteration |
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| WO2013088209A1 (en) * | 2011-12-16 | 2013-06-20 | Pad S.R.L. | Interactive system for job offering and subscription using security tokens authentication |
| CN104809580A (en) * | 2015-05-05 | 2015-07-29 | 江苏黄金屋教育咨询有限公司 | Personnel management system |
| CN105956831A (en) * | 2016-05-11 | 2016-09-21 | 广东诚进科技股份有限公司 | Control method of employee leave-asking system |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103488691A (en) * | 2013-09-02 | 2014-01-01 | 用友软件股份有限公司 | Task scheduling device and task scheduling method |
| CN106355309A (en) * | 2016-08-24 | 2017-01-25 | 明算科技（北京）股份有限公司 | Processing method and system for business information alteration |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110097268A (en) * | 2019-04-19 | 2019-08-06 | 北京金山安全软件有限公司 | Task allocation method and device, electronic equipment and storage medium |
| CN110097268B (en) * | 2019-04-19 | 2022-08-19 | 北京金山安全软件有限公司 | Task allocation method and device, electronic equipment and storage medium |
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