CN108416519A - A kind of guest room method for allocating tasks, server and computer readable storage medium - Google Patents
A kind of guest room method for allocating tasks, server and computer readable storage medium Download PDFInfo
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Abstract
The present embodiments relate to field of communication technology, a kind of guest room method for allocating tasks, server and computer readable storage medium are disclosed.In the present invention, by classifying in advance to each guest room task according to urgency level, the classification of urgency level includes：Promptly, it is less urgent with it is non-emergent, when receiving guest room task, determine the classification of the urgency level of guest room task received；If it is determined that classification be emergency class, then search whether the terminal that there is the attendant for meeting the first preset condition, if in the presence of, then the guest room task received is distributed to the terminal found, if it is determined that classification be less urgent classification, then search whether the terminal that there is the attendant for meeting the second preset condition, and if it exists, then distribute the guest room task received to the terminal found.Enable the guest room task that attendant's priority processing is more urgent, allow client perception hotel to the attention of client, improves the house experience of client.
Description
Technical field
The present embodiments relate to field of communication technology, more particularly to a kind of guest room method for allocating tasks, server and
Computer readable storage medium.
Background technology
In existing hotel service, the housekeeping service type in hotel is various, it is urgent as：Look into check out, guest room is reported for repairment, visitor
Room service, less urgent service is such as：Guest room cleaning, room service, consulting etc., the meeting when initiation of service is usually customer need service
Send a telegraph foreground or cried in corridor waiter carry out in-situ processing, handle task sequence would generally refer to task initiation it is suitable
Sequence, i.e. which client more early initiate task, which task will be initially treated.
Inventor has found that at least there are the following problems in the prior art：The attendant for handling guest room task may be because of
Less urgent task is being handled, and the urgent guest room task of other guests can not be received, attendant also can not be excellent
It first notifies the attendant of other tasks without emergency class to go to processing, customer can be allowed to feel to service not in time due to service
Difference influences customer experience.
Invention content
Embodiment of the present invention is designed to provide a kind of guest room method for allocating tasks, server and computer-readable
Storage medium so that attendant can the more urgent guest room task of priority processing, allow attention of the client perception hotel to client,
Improve the house experience of client.
In order to solve the above technical problems, embodiments of the present invention provide a kind of guest room method for allocating tasks, including：
Classify in advance to each guest room task according to urgency level, classification includes：Promptly, it is less urgent with it is non-emergent；Its
In, the corresponding processing mode of task of emergency class is unconditional priority processing；The corresponding processing side of task of less urgent classification
Formula is the processing prior to the task of non-emergent classification；
When receiving guest room task, the classification of the urgency level of the guest room task received is determined；
If it is determined that classification be emergency class, then search whether exist meet the first preset condition attendant end
End, and if it exists, then distribute the guest room task received to the terminal found, to notify described in attendant's priority processing
The guest room task received；Wherein, it is to belong to less urgent or non-emergent class that the first preset condition, which is currently processed guest room task,
Other guest room task；
If it is determined that classification be less urgent classification, then search whether exist meet the second preset condition attendant end
End, and if it exists, then distribute the guest room task received to the terminal found, to notify described in attendant's priority processing
The guest room task received；Wherein, it is to belong to the guest room of non-emergent classification that the second preset condition, which is currently processed guest room task,
Task.
Embodiments of the present invention additionally provide a kind of server, including：
At least one processor；And
The memory being connect at least one processor communication；Wherein,
Memory is stored with the instruction that can be executed by least one processor, and instruction is executed by least one processor, with
At least one processor is set to be able to carry out such as above-mentioned guest room method for allocating tasks.
Embodiments of the present invention additionally provide a kind of computer readable storage medium, are stored with computer program, calculate
Machine program realizes above-mentioned guest room method for allocating tasks when being executed by processor
Embodiment of the present invention in terms of existing technologies, by by guest room classification of task be emergency class task,
Three task of less urgent classification, the task of non-emergent classification classifications confirm new guest room when receiving new guest room task
Which classification is task belong to, and different processing methods is determined according to the classification of new guest room task, if the task of emergency class,
New guest room task is then sent to the attendant of the task of the task and non-emergent classification that are handling less urgent classification
Terminal on, the guest room task that its priority processing is new is allowed, to ensure that the task of emergency class can be disposed as soon as possible, if secondary
New guest room task is then sent to the terminal of the attendant for the handling non-emergent classification of the task by the task of emergency class
On make attendant's priority processing new guest room task so that the task of less urgent classification can be prior to the task of non-emergent classification
It is disposed off, that improves client moves in experience.
In addition, after the classification of the urgency level of the determining guest room task received, further include：If it is determined that classification be time tight
Anxious classification then searches whether there is the end for meeting third preset condition and the attendant for meeting the second preset condition being not present
End, and if it exists, then distribute the guest room task received to the terminal found, to notify attendant by current place
The guest room task that priority processing receives after the service object of the guest room task of reason agrees to；Wherein, third preset condition is current
The guest room task of processing is to belong to the guest room task of less urgent classification.I.e. if newly receiving for task is appointing for less urgent classification
Business, can also search whether the less urgent classification that attendant is handling the task of other less urgent classification and will newly receive
Task be sent in the terminal of this attendant, attendant can obtain the service object of currently processed guest room task
The guest room task that priority processing receives after agreement so that the task of the less urgent classification newly received can preferentially be completed, and
It needs the service object of currently processed guest room task to agree to before processing, also ensures appointing for the other less urgent classification of priority processing
The case where business, is carried out in the case where not influencing the client serviced originally.
In addition, after classifying in advance to each guest room task according to urgency level, further include：It is multiple identical when receiving
When the task of guest room, the Permission Levels for the client for issuing identical guest room task are determined, and by client according to the height of Permission Levels
It is ranked up；Determine the classification of the urgency level of identical guest room task；If it is determined that classification be emergency class, then according to sequence
It is followed successively by client and searches whether the terminal that there is the attendant for meeting the first preset condition；If it is determined that classification be less urgent class
Not, then it is followed successively by client according to sequence and searches whether the terminal that there is the attendant for meeting the second preset condition.By to place
In same urgency level multiple identical guest room tasks according to issue these tasks client Permission Levels sequence, sequentially by
One arrangement is handled so that the task of the high client of Permission Levels can be handled preferentially, ensure that the high client's of Permission Levels
User experience could be used that family is wanted to promote the user gradation of itself, increase the income in hotel.
In addition, if the number of the terminal found is more than one, according to the location information of the terminal found, searching
To terminal in, the nearest terminal in the processing place of guest room task that selected distance receives, the guest room task transmitted and received
To the terminal of selection.Location information by the terminal found according to the classification of the guest room task received, by what is received
Guest room task is sent to the nearest terminal found in the processing place apart from task, ensure that the service people for receiving guest room task
Member can rush to the processing place of the guest room task newly received as soon as possible, and improve client moves in experience.
Description of the drawings
Fig. 1 is the flow chart according to the guest room method for allocating tasks of first embodiment of the invention；
Fig. 2 is the flow chart according to the guest room method for allocating tasks of second embodiment of the invention；
Fig. 3 is the flow chart according to the guest room method for allocating tasks of third embodiment of the invention；
Fig. 4 is the structure chart according to a kind of server of four embodiment of the invention.
Specific implementation mode
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with attached drawing to the present invention
Each embodiment be explained in detail.However, it will be understood by those skilled in the art that in each embodiment party of the present invention
In formula, in order to make the reader understand this application better, many technical details are proposed.But even if without these technical details
And various changes and modifications based on the following respective embodiments, it can also realize the application technical solution claimed.
The first embodiment of the present invention is related to a kind of guest room method for allocating tasks.The core of present embodiment is foundation
Urgency level in advance classifies to each guest room task, and the classification of urgency level includes：Promptly, it is less urgent with it is non-emergent；Wherein,
The corresponding processing mode of task of emergency class is unconditional priority processing；The corresponding processing mode of task of less urgent classification is
Prior to the processing of the task of non-emergent classification；When receiving guest room task, the urgent journey of the guest room task received is determined
The classification of degree；If it is determined that classification be emergency class, then search whether exist meet the first preset condition attendant end
End, and if it exists, then distribute the guest room task received to the terminal found, to notify described in attendant's priority processing
The guest room task received；Wherein, it is to belong to less urgent or non-emergent class that the first preset condition, which is currently processed guest room task,
Other guest room task；If it is determined that classification be less urgent classification, then search whether exist meet the second preset condition service people
The terminal of member, and if it exists, then distribute the guest room task received to the terminal found, to notify attendant preferentially to locate
The guest room task received described in reason；Wherein, it is to belong to non-emergent classification that the second preset condition, which is currently processed guest room task,
Guest room task so that attendant can the more urgent guest room task of priority processing, allow client perception hotel to the weight of client
Depending on improving the house experience of client.The realization details of the guest room method for allocating tasks of present embodiment is carried out below specific
Illustrate, the following contents realizes that details not implements the necessary of this programme only for convenience of the realization details provided is understood.
A kind of guest room method for allocating tasks in present embodiment is as shown in Figure 1, specifically include：
Step S101 in advance classifies to each guest room task according to urgency level.
Specifically, the service system in hotel can obtain the guest room task of client's publication, such as：When client needs medical treatment
When service, client can issue the guest room task for needing medical services by the official website in cell phone application or upper hotel；Work as visitor
When family needs guest room to clean service, client can issue the visitor of the service of cleaning by the official website in cell phone application or upper hotel
Room task.After when guest room, task is issued by client, hotel service device will obtain these guest room mission bit streams.When client have demand and
It, can also be by receiving the services such as the personnel, including floor attendant, front desk clerk that service when being not desired to issue guest room task in person
The service request of client, room information etc. information are sent to by cell phone application or computer in hotel service device by personnel.
Meanwhile different guest room mission bit streams has different urgency levels, such as：Appoint in guest room in relation to medical services
Business is more urgent, because the health of client must be placed on primary, processing time must The faster the better.And cleaning task is
Client is indifferent to processing time, and the client for moving in hotel hardly requires attendant to clean at once, therefore opposite
In medical services, the service of cleaning just seems that urgency level is relatively low.Therefore need all guest room tasks according to urgency level into
Row classification, the classification of urgency level include：Promptly, it is less urgent with it is non-emergent；Wherein, the corresponding processing side of the task of emergency class
Formula is unconditional priority processing；The corresponding processing mode of task of less urgent classification is the place prior to the task of non-emergent classification
Reason.The housekeeping service for belonging to urgency level includes：Medical services, fire service etc. must be the clothes that client solves the problems, such as early as possible
Business.The housekeeping service for belonging to less urgent degree includes：It reports for repairment, the clients such as food delivery need attendant in defined time range
The service of completion.The guest room task for belonging to non-emergent degree includes：The clients such as guest room cleaning, guest room demand for commodity do not require to complete
The service of time.
These services have carried out classification according to urgency level and have been conducive to attendant and server understands which task is
Must complete at once, which task can delay processing, to prevent attendant due to handling non-emergent task and
The having ignored the emergency class that must be completed as early as possible of the task makes the experience of moving in of client be not being met, influences the public praise in hotel
And income.Therefore the classification for carrying out urgency level to each guest room task in advance will make the management more science in hotel, also will
Ensure that client's moves in experience.
Step S102 determines the classification of the urgency level of the guest room task received when receiving guest room task.
Specifically, the server in hotel will detect whether always that new guest room task is sent to hotel service device
In, when hotel service device, which detects, receives new guest room task, illustrate that new guest room task is sent to hotel's clothes by client
It is engaged on device, hotel service device according to urgency level by all types of guest room tasks due to being divided into three classes in advance, at this time only
It compares the task table of classification or may know that the guest room task received is which kind of belongs on earth according to the rule of classification
The guest room task of urgency level, and then can determine whether this guest room task should be handled at once.
Step S103 is searched according to the classification of the urgency level of the determining guest room task received and is met different preset
The terminal concurrence of the attendant of condition send the guest room task that receives to the terminal found.
Specifically, when handling guest room task, hotel service device will obtain attendant and handle attendant
Guest room task information, obtained method can be that the guest room mission bit stream handled actively be uploaded to wine by attendant
When shop server or hotel service device are that attendant distributes housekeeping service information, by housekeeping service information together with processing task
The information of housekeeping service personnel and the expected processing time of task store together, therefore server can learn service
The guest room mission bit stream that personnel are being handled.
If it is determined that classification be emergency class, then search whether exist meet the first preset condition attendant end
End, and if it exists, then distribute the guest room task received to the terminal found, to notify attendant's priority processing to receive
The guest room task arrived, wherein the first preset condition is that currently processed guest room task is to belong to less urgent or non-emergent classification
Guest room task.I.e. when judging the guest room task category received for emergency class, it is secondary to have searched whether that attendant is being handled
The guest room task of urgent or non-emergent classification.Since the task of emergency class is most important task in the task of guest room, it is necessary to
When being instantly available solution, and the guest room task for being similarly urgency level handled if there is attendant, it is clear that cannot will be tight
The task of anxious classification distributes to them, this is because when the attendant of the equally guest room task of processing urgency level cannot vacate
Between handle the guest room task of other urgency level, at this moment find out that there is no the attendants of the guest room task of processing urgency level
Terminal, that is, handling the terminal of the attendant of the guest room task of less urgent or non-emergent classification, and by emergency class
Task distributes to these attendants, so that the task of emergency class is instantly obtained solution.
For example, the guest room task newly received is medical services task, when determining the classification of guest room task, server
It will search whether that attendant is handling the task of less urgent classification or the task of non-emergent classification, than such as whether there is clothes
Business personnel are handling cleaning service or room service, if so, then distributing the guest room task that receives to finding
In terminal, it is expected that the task of emergency class can be instantly available solution.
And the attendant for handling the task of non-emergent classification or the task of less urgent classification is receiving promptly
In the case of the task of classification, the prompt of priority processing will occur in mobile phone screen or mobile phone sends out the voice letter of priority processing
Breath when mobile phone is prompted, while can also remind content and the processing place of attendant's demand for services, facilitate service
The task of personnel's priority processing emergency class.Certain attendant may also when knowing the receiving emergency class of the task, by
It is trained in have passed through, it is known that the task for the emergency class that necessary priority processing receives is known by mobile phone in demand for services
After holding and handling place, is reminded without mobile phone and can immediately be handled.
If it is determined that classification be less urgent classification, then search whether exist meet the second preset condition attendant end
End, and if it exists, then distribute the guest room task received to the terminal found, to notify attendant's priority processing to receive
The guest room task arrived, wherein the second preset condition is that currently processed guest room task is to belong to the guest room task of non-emergent classification.
I.e. when judging the guest room task category received for less urgent classification, search whether that attendant is handling non-emergent classification
Guest room task.Since the task of less urgent classification is task more important in the task of guest room, it is necessary to customer requirement when
It is interior to be resolved, and client can't propose the deadline of the task of non-emergent classification, therefore preferentially complete less urgent class
Other task is to improve the preferred means of user experience.
For example, the guest room task newly received is room service, and when determining the classification of guest room task, server will be looked into
Task of whether having attendant handling non-emergent classification is looked for, than being serviced such as whether there is attendant handling cleaning,
If so, then the guest room task received is distributed to the terminal of the attendant found, it is expected less urgent classification
Task can be resolved as early as possible.
If it is determined that classification be less urgent classification and there is no meet the second preset condition attendant terminal, then look into
Look for the presence or absence of meet third preset condition attendant terminal, and if it exists, then by the guest room task received distribute to
In the terminal found, to notify attendant's priority processing after the service object by currently processed guest room task agrees to
The guest room task received, wherein third preset condition is that currently processed guest room task is to belong to the guest room of less urgent classification
Task.I.e. when judging that the guest room task category received for less urgent classification, and looks into can not find and handling non-emergent classification
When the attendant of task, then it will search whether that attendant is handling the guest room task of less urgent classification.Due to secondary tight
The task of anxious classification is task more important in the task of guest room, it is necessary to be resolved, and lack within the time of customer requirement
It is few in the attendant of the task of non-emergent classification, the task of less urgent classification have to be also assigned to handling it is less urgent
In the terminal of the attendant of the task of classification, it is expected that the task of less urgent classification can be under the premise of not influencing customer experience
It is completed.
And when in the attendant's terminal for be assigned to the handling less urgent classification of the task, in order to not influence
The task of other less urgent classification is solved under customer experience, attendant needs the service pair by currently processed guest room task
After agreement, could the guest room task that receives of priority processing, in order to avoid the client of the current service of attendant move in experience by
To influence.
For example, the guest room task newly received is room service task, in the classification for determining the guest room task newly received
For less urgent classification task and when can not find out the attendant for the handling non-emergent classification of the task, server will be looked into
Task of whether having attendant handling less urgent classification is looked for, than such as whether there is attendant handling after service,
If so, and attendant when thinking that the task of the less urgent classification newly received needs priority processing, can be to current service
Can customer inquiries carry out Task Switching, if client's Licensing Tasks are converted, attendant if, which can prioritize processing, newly to be received
The task of less urgent classification so that the task of the less urgent classification newly received can be resolved as early as possible.
If it is determined that classification be non-emergent classification, then search whether exist meet the 4th preset condition attendant end
End, wherein the 4th preset condition is that currently processed guest room task is to belong to the guest room task of non-emergent classification.Meet if existing
The terminal of the attendant of 4th preset condition obtains then after the guest room task that will be received is distributed to the terminal found
The first expected processing time of the guest room task received is taken, obtain the currently processed guest room task of attendant second is estimated
Processing time, judge whether the first expected processing time is more than the second expected processing time；If it is judged that being yes, then send
Notification information is to terminal, with the guest room task for notifying attendant's priority processing to receive.
Attendant can also be shown as handling the guest room of non-emergent classification if it is not handling for task
The task of non-emergent classification can be sent to when receiving the task of non-emergent classification and handle non-emergent class by task
In the terminal of the attendant of other task, the task of classification non-emergent in this way can be resolved, while will not will be non-emergent
The task of classification is sent in the terminal of the attendant of the task of the task and emergency class that are handling less urgent classification.
Server will also obtain attendant and handle scheduled time of current task i.e. the while sending the task of non-emergent classification
Two expected processing times, this scheduled time can be sent to server by attendant by mobile phone input, or clothes
Business device takes out the corresponding estimated handling duration of each task from database.Server will also obtain the non-emergent of transmission simultaneously
The estimated handling duration of the task of classification i.e. the first expected processing time, the method for acquisition may be that hair is taken out from database
The corresponding estimated handling duration of task setting for the non-emergent classification sent.
First expected processing time of acquisition and the second expected processing time are made into a comparison, if the first estimated processing
Time is more than the second expected processing time, illustrates the time of the task for the non-emergent classification that attendant's processing receives than existing
It is short in the time of the task of the non-emergent classification of processing, at this moment in order to which attendant can efficiently complete guest room task, increase
The workload of completion, improves the public praise in hotel, and server will send and require service people on notification information to the terminal of attendant
Member completes the guest room task that processing time shorter guest room task newly receives first.
For example, the guest room task newly received is to clean service role, and server will search whether attendant just
In the handling non-emergent classification of the task, than checking out such as whether there is attendant not handling task or handling and look into
Task.It has found attendant and is handling and looked into when checking out task, service role will be cleaned be sent to the end of this attendant
On end, at the same obtain attendant look into the task of checking out expected processing time and attendant handle clean service role it is pre-
Processing time is counted, if it is expected that the time for cleaning service role processing is shorter, server will send notification information, notice service people
Member's task of checking out of looking into handled of stopping transfers place to go and clears the task of sweeping.
And when receiving multiple identical guest room tasks, determine the permission etc. for the client for issuing identical guest room task
Grade, and client is ranked up according to the height of Permission Levels；Determine the classification of the urgency level of identical guest room task；If really
Fixed classification is emergency class, then being followed successively by client according to sequence searches whether there is the attendant for meeting the first preset condition
Terminal；If it is determined that classification be less urgent classification, then being followed successively by client according to sequence searches whether to exist that meet second default
The terminal of the attendant of condition.When i.e. multiple clients issue multiple identical guest room tasks in a short time, it is thus necessary to determine that every
The Permission Levels of the client of a publication same task, permission is higher, then is more preferably the service people that its searching meets preset condition
Member, more preferential to solve the problems, such as it, this mechanism ensure that the user experience of the high client of Permission Levels, can also improve user's promotion
The desire of the user gradation of itself increases the income in hotel.
For example, user A and user B has all issued the guest room task of room service and has been received by server, server
The Permission Levels of user A and user B are will confirm that, if the Permission Levels of user A are higher than user B, since room service belongs to
The task of less urgent classification, server will be preferably service that user A searches whether to handle the task of non-emergent classification
Personnel after food delivery task to be sent to the terminal of the attendant found for user A, then have searched whether for user B
Handle the attendant of the task of non-emergent classification.
Compared with prior art, present embodiment according to urgency level by, by guest room classification of task, identifying the visitor of reception
The urgency level of room task is simultaneously searched according to urgency level either with or without the attendant for meeting preset condition, and the guest room of reception is appointed
Business is sent in the hand for the attendant for meeting preset condition, is made attendant according to the guest room task received and is being located
The urgency level of the guest room task of reason executes different processing modes so that the urgent task of customer can quickly, be timely handled,
The satisfaction that customer can be improved, allows the perception that customer is deep, all are customer-orienteds in hotel, and actual practice, which customer, is
The objective of god enhances the public praise in hotel, while can also improve the efficiency of operation in hotel.
Second embodiment of the present invention is related to a kind of guest room method for allocating tasks.Present embodiment is in the first embodiment party
It is further improved on the basis of formula, specifically thes improvement is that：In present embodiment, by the step in first embodiment
S103 is improved to the classification of the urgency level according to the determining guest room task received, searches the clothes for meeting different preset conditions
The terminal of business personnel from the terminal of the attendant found chooses terminal concurrence and send the guest room task that receives to selection
In terminal.A kind of flow of guest room method for allocating tasks of present embodiment is as shown in Fig. 2, specifically include：
Step S201 in advance classifies to each guest room task according to urgency level.Due to step 201 in present embodiment
Roughly the same with step 101 in first embodiment, details are not described herein again.
Step S202 determines the classification of the urgency level of the guest room task received when receiving guest room task.Due to
Step 202 is roughly the same with step 102 in first embodiment in present embodiment, and details are not described herein again.
Step S203 is searched according to the classification of the urgency level of the determining guest room task received and is met different preset
The terminal of the attendant of condition.That is roughly the same with the step S103 of first embodiment, but it is full finding out
It is pre- will not the guest room task received to be sent to the satisfaction found at once after attendant's terminal of foot difference preset condition
If in the terminal of the attendant of condition.
Step S204 from the terminal of the attendant found chooses terminal concurrence and send the guest room task that receives to choosing
In the terminal taken.
Specifically, the terminal quantity of what is found the meet attendant of preset condition can be multiple or 1
It is a, specifically when the terminal found be more than 1 when, can also be chosen in the terminal found a part meet it is specific
The terminal of condition, in the terminal of transmitting and receiving for task to selection, the mode of selection has several, enumerates a kind of example here
Son：
Citing：If the number of the terminal found is more than one, according to the location information of the terminal found, searching
To terminal in, the nearest terminal in the processing place of guest room task that selected distance receives, the guest room task transmitted and received
To the terminal of selection.I.e. server can with positioning searching to the terminal for meeting preset condition position.Exist in the task of guest room
Task definition and the place for handling task, according to these information, server can learn which meets the service of preset condition
Processing place of the terminal of personnel apart from housekeeping service is nearest, and the guest room task transmitted and received is then received to this terminal
To task handled by the nearest attendant for meeting preset condition in distance processing place, ensure that attendant can use up
The guest room task newly received is solved soon, and improve client moves in experience.
Such as whois lookup is to the terminal for two attendants for meeting preset condition, the terminal of attendant C with
The distance in the processing place of the guest room task received is 50 meters, the place of the terminal of attendant D and the guest room task received
The distance for managing place is 100 meters, and server judges that attendant C is closer at a distance from processing place, then chooses attendant C
Terminal, the guest room task transmitted and received, the guest room task for allowing attendant's C processing to receive.
Compared with prior art, present embodiment is by when receiving guest room task, determining the guest room task received
Urgency level classification, according to the classification of the urgency level of the determining guest room task received, search meet it is different default
The terminal of the attendant of condition finally will choose terminal concurrence from the terminal of the attendant found and send the visitor received
In room task to the terminal of selection so that when meet attendant's number of the preset condition of guest room task that processing receives compared with
When more, the attendant that can handle the guest room task received as early as possible can be selected, improve client moves in experience.
Third embodiment of the invention is related to a kind of guest room method for allocating tasks.Present embodiment is in first embodiment
On the basis of be further improved, specifically the improvement is that：In present embodiment, by the guest room task received distribute to
In the terminal found, after notifying guest room task that attendant's priority processing receives, further include：The visitor transmitted and received
To the terminal of administrative staff, detailed process is as shown in Figure 3 for room task and the information of attendant.
Step S301 in advance classifies to each guest room task according to urgency level.Due to step 301 in present embodiment
Roughly the same with step 101 in first embodiment, details are not described herein again.
Step S302 determines the classification of the urgency level of the guest room task received when receiving guest room task.Due to
Step 302 is roughly the same with step 102 in first embodiment in present embodiment, and details are not described herein again.
Step S303 is searched according to the classification of the urgency level of the determining guest room task received and is met different preset
The terminal concurrence of the attendant of condition send the guest room task that receives to the terminal found.Due to step in present embodiment
303 is roughly the same with step 103 in first embodiment, and details are not described herein again.
Step S304, the terminal of the information of the guest room task and attendant that transmit and receive to administrative staff.
Specifically, administrative staff need handling to attendant for task and attendant by be processed
Business has certain understanding, server that the information of the guest room task and attendant that receive is sent to the end of administrative staff
End allows administrative staff to recognize the urgency level of the guest room task received in time and carried out by which attendant
Processing can be sent out in person if administrative staff think that the guest room task received by the attendant's processing distributed is not appropriate for
The task that breath of delivering letters cancels the selected attendant of server distributes and another attendant is specified to handle the guest room received
Task, to ensure the operation normal operation in hotel and ensure that user's moves in experience.
It is noted that the information of guest room task and attendant to be sent to the terminal of administrative staff, Ke Yifang
Just administrative staff count the quantity situation that attendant in preset time period handles task.In order to accurately obtain at attendant
The case where quantity of reason task, can require attendant to be sent by cell phone application when attendant completes relevant task
It services in the information to server completed, the information of guest room task and attendant is being sent to administrative staff's by server
After terminal, the time that this attendant can also be completed to task is sent to the terminal of administrative staff, makes administrative staff more smart
Really hold the quantity that attendant completes guest room task within a certain period of time.It can also be by every in server statistics certain time
It is re-send in the terminal of administrative staff after the task quantity performed of position housekeeping service personnel.Administrative staff grasped in certain time
After the task quantity performed of every housekeeping service personnel, can liberally it be taken according to every guest room when paying out wages or bonus
The ability to work granting of business personnel, increases the cohesiveness of hotel staff, and hotel administration will become more smoothly.
Compared with prior art, present embodiment in advance classifies to each guest room task by foundation urgency level, when
When receiving guest room task, the classification of the urgency level of the guest room task received is determined, according to the determining guest room received
The classification of the urgency level of task, the terminal concurrence for searching the attendant for meeting different preset conditions send the guest room received to appoint
Business is to the terminal found, the terminal of the information of the guest room task and attendant that transmit and receive to administrative staff so that
Administrative staff grasp in certain time after the task quantity performed of every housekeeping service personnel, when paying out wages or bonus
The cohesiveness of hotel staff, hotel's warp can be increased liberally according to the ability to work granting of every housekeeping service personnel
Battalion will become more smoothly.
The step of various methods divide above, be intended merely to describe it is clear, when realization can be merged into a step or
Certain steps are split, multiple steps are decomposed into, as long as including identical logical relation, all in the protection domain of this patent
It is interior；To either adding inessential modification in algorithm in flow or introducing inessential design, but its algorithm is not changed
Core design with flow is all in the protection domain of the patent.
Four embodiment of the invention is related to a kind of server, as shown in figure 4, including at least one processor 41；And
The memory 42 communicated to connect at least one processor 41；Wherein, be stored with can be by least one processor 41 for memory 42
The instruction of execution, instruction are executed by least one processor 41, so that at least one processor 41 is able to carry out such as the present invention the
Guest room method for allocating tasks described in one embodiment, second embodiment or third embodiment.
Wherein, memory 42 is connected with processor 41 using bus mode, and bus may include any number of interconnection
One or more processors 41 and the various of memory 42 are electrically connected to together by bus and bridge, bus.Bus can also incite somebody to action
The various other of such as peripheral equipment, voltage-stablizer and management circuit or the like are electrically connected to together, these are all abilities
Well known to domain, therefore, it will not be further described herein.Bus interface is provided between bus and transceiver and is connect
Mouthful.Transceiver can be an element, can also be multiple element, such as multiple receivers and transmitter, provide for passing
The unit communicated with various other devices on defeated medium.The data handled through processor 41 are carried out on the radio medium by antenna
Transmission, further, antenna also receives data and transfers data to processor 41.
Processor 41 is responsible for bus and common processing, can also provide various functions, including timing, periphery connects
Mouthful, voltage adjusting, power management and other control functions.And memory 42 can be used to store processor 41 and execute behaviour
Used data when making.
Fifth embodiment of the invention is related to a kind of computer readable storage medium, is stored with computer program.Computer
Above method embodiment is realized when program is executed by processor.
That is, it will be understood by those skilled in the art that implement the method for the above embodiments be can be with
Relevant hardware is instructed to complete by program, which is stored in a storage medium, including some instructions are making
It obtains an equipment (can be microcontroller, chip etc.) or processor (processor) executes side described in each embodiment of the application
The all or part of step of method.And storage medium above-mentioned includes：USB flash disk, mobile hard disk, read-only memory (ROM, Read-Only
Memory), random access memory (RAM, Random Access Memory), magnetic disc or CD etc. are various can store journey
The medium of sequence code.
It will be understood by those skilled in the art that the respective embodiments described above are to realize specific embodiments of the present invention,
And in practical applications, can to it, various changes can be made in the form and details, without departing from the spirit and scope of the present invention.
Claims (9)
1. a kind of guest room method for allocating tasks, which is characterized in that including：
Classify in advance to each guest room task according to urgency level, the classification includes：Promptly, it is less urgent with it is non-emergent；Its
In, the corresponding processing mode of task of emergency class is unconditional priority processing；The corresponding processing side of task of less urgent classification
Formula is the processing prior to the task of non-emergent classification；
When receiving guest room task, the classification of the urgency level of the guest room task received described in determination；
If it is determined that classification be the emergency class, then search whether exist meet the first preset condition attendant end
End, and if it exists, then distribute the guest room task received to the terminal found, to notify the attendant preferential
The guest room task received described in processing；Wherein, it is to belong to described that first preset condition, which is currently processed guest room task,
The guest room task of the less urgent or described non-emergent classification；
If it is determined that classification be the less urgent classification, then search whether exist meet the second preset condition attendant end
End, and if it exists, then distribute the guest room task received to the terminal found, to notify the attendant preferential
The guest room task received described in processing；Wherein, it is to belong to described that second preset condition, which is currently processed guest room task,
The guest room task of non-emergent classification.
2. guest room method for allocating tasks according to claim 1, which is characterized in that the guest room received described in the determination
After the classification of the urgency level of task, further include：
If it is determined that classification be the less urgent classification and there is no meet the second preset condition attendant terminal, then look into
Look for the terminal with the presence or absence of the attendant for meeting third preset condition, and if it exists, then by the guest room task received point
It is assigned in the terminal found, to notify the attendant in the agreement of the service object Jing Guo currently processed guest room task
The guest room task received described in priority processing afterwards；Wherein, it is category that the third preset condition, which is currently processed guest room task,
In the guest room task of the less urgent classification.
3. guest room method for allocating tasks according to claim 1 or 2, which is characterized in that further include：
If the number of the terminal found is more than one, the location information of the terminal found according to, described
In the terminal found, the nearest terminal in the processing place of the guest room task that is received described in selected distance sends the reception
Terminal of the guest room task arrived to the selection.
4. guest room method for allocating tasks according to claim 1, which is characterized in that described to be carried out in advance to each guest room task
After the classification of urgency level, further include：
When receiving multiple identical guest room tasks, the Permission Levels for the client for issuing the identical guest room task are determined,
And the client is ranked up according to the height of Permission Levels；
Determine the classification of the urgency level of the identical guest room task；
If it is determined that classification be the emergency class, then according to it is described sequence be followed successively by the client search whether exist meet institute
State the terminal of the attendant of the first preset condition；
If it is determined that classification be the less urgent classification, then according to it is described sequence be followed successively by the client search whether exist meet
The terminal of the attendant of second preset condition.
5. guest room method for allocating tasks according to claim 1, which is characterized in that by the guest room task received point
It is assigned in the terminal found, after notifying the guest room task received described in attendant's priority processing, further includes：
The information of the guest room task and the attendant that are received described in transmission to administrative staff terminal.
6. guest room method for allocating tasks according to claim 1, which is characterized in that the guest room received described in the determination
After the classification of the urgency level of task, further include：
If it is determined that classification be the non-emergent classification, then search whether exist meet the 4th preset condition attendant end
End, and if it exists, then distribute the guest room task received to the terminal found；Wherein, the 4th preset condition
It is to belong to the guest room task of the non-emergent classification for currently processed guest room task.
7. according to the guest room method for allocating tasks described in claim 6, which is characterized in that further include：
If in the presence of the terminal for the attendant for meeting the 4th preset condition, distributed by the guest room task received
After on to the terminal found, the first expected processing time of the guest room task received described in acquisition；
Obtain the second expected processing time of the currently processed guest room task of the attendant；
Judge whether first expected processing time is more than second expected processing time；
If it is judged that being yes, then notification information is sent to the terminal, to notify described in attendant's priority processing
The guest room task received.
8. a kind of server, which is characterized in that including：
At least one processor；And
The memory being connect at least one processor communication；Wherein,
The memory is stored with the instruction that can be executed by least one processor, and described instruction is by least one place
It manages device to execute, so that at least one processor is able to carry out the guest room task distribution as described in any in claim 1 to 7
Method.
9. a kind of computer readable storage medium, is stored with computer program, which is characterized in that the computer program is handled
The guest room method for allocating tasks described in any one of claim 1 to 7 is realized when device executes.
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| CN201810168586.0A CN108416519A (en) | 2018-02-28 | 2018-02-28 | A kind of guest room method for allocating tasks, server and computer readable storage medium |
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| CN201810168586.0A CN108416519A (en) | 2018-02-28 | 2018-02-28 | A kind of guest room method for allocating tasks, server and computer readable storage medium |
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| CN111506796A (en) * | 2020-04-09 | 2020-08-07 | 北京云迹科技有限公司 | Data processing method and device |
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